{"id":634443,"date":"2026-01-29T07:13:52","date_gmt":"2026-01-29T15:13:52","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026"},"modified":"2026-07-30T00:45:16","modified_gmt":"2026-07-30T07:45:16","slug":"ai-trust-and-the-future-of-cx-key-insights-from-davos-2026","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026","title":{"rendered":"AI\u3001\u4fe1\u983c\u3001\u305d\u3057\u3066 CX \u306e\u672a\u6765\uff1a\u30c0\u30dc\u30b9\u4f1a\u8b70 2026 \u304b\u3089\u306e\u4e3b\u306a\u30a4\u30f3\u30b5\u30a4\u30c8"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\u5148\u9031\u958b\u50ac\u3055\u308c\u305f\u4e16\u754c\u7d4c\u6e08\u30d5\u30a9\u30fc\u30e9\u30e0\uff08WEF\uff09\u5e74\u6b21\u7dcf\u4f1a 2026\u306f\u3001\u300c\u5bfe\u8a71\u306e\u7cbe\u795e\uff08A Spirit of Dialogue\uff09\u300d\u3092\u30c6\u30fc\u30de\u306b\u3001\u30b9\u30a4\u30b9\u306e\u30c0\u30dc\u30b9\u306b3,000\u4eba\u8fd1\u3044\u30ea\u30fc\u30c0\u30fc\u3092\u96c6\u3081\u307e\u3057\u305f\u3002\u5730\u653f\u5b66\u7684\u306a\u4e0d\u78ba\u5b9f\u6027\u3068\u6025\u901f\u306a\u6280\u8853\u9769\u65b0\u3068\u3044\u3046\u72b6\u6cc1\u4e0b\u306b\u304a\u3044\u3066\u3001\u7126\u70b9\u3068\u306a\u308b\u3079\u304d\u3082\u306e\u306f\u660e\u78ba\u3067\u3057\u305f\u3002\u3059\u306a\u308f\u3061\u3001\u5354\u529b\u3001\u8cac\u4efb\u3042\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u5f37\u976d\u306a\u6210\u9577\u3067\u3059\u3002<\/span><\/p>\n

Genesys \u306e\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073 CEO \u30aa\u30d5\u30a3\u30b9\u8cac\u4efb\u8005\u3068\u3057\u3066\u3001CEO \u30aa\u30d5\u30a3\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u6226\u7565\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u62c5\u5f53\u3067\u3042\u308b Bimal Mathews \u3068\u5171\u306b\u3001\u79c1\u305f\u3061\u306f\u4eca\u3092\u3001\u30ea\u30b9\u30af\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6\u304c\u62e1\u5927\u3059\u308b\u4e2d\u3067\u3001\u7d44\u7e54\u304c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u8cac\u4efb\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u305f\u3081\u306e\u6975\u3081\u3066\u91cd\u8981\u306a\u5c40\u9762\u3067\u3042\u308b\u3068\u6349\u3048\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u30c0\u30dc\u30b9\u4f1a\u8b70 2026 \u304b\u3089\u306e\u4e3b\u8981\u306a\u5b66\u3073\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

AI \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u4e3b\u8981\u30c6\u30fc\u30de<\/span><\/h2>\n

1. AI \u306f\u300c\u6280\u8853\u7684\u306a\u30d6\u30fc\u30e0\u300d\u306e\u6bb5\u968e\u304b\u3089\u300c\u4f01\u696d\u306e\u5909\u9769\u300d\u306e\u6bb5\u968e\u3078\u79fb\u884c\u3057\u3066\u3044\u308b<\/span><\/h3>\n

\u30c0\u30dc\u30b9\u4f1a\u8b70\u3067\u3001\u3042\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u7d1b\u308c\u3082\u306a\u304f\u660e\u78ba\u306b\u793a\u3055\u308c\u307e\u3057\u305f\u3002AI \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5358\u306a\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5909\u9769\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u904e\u53bb\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3084\u5f93\u6765\u306e IT \u4e3b\u5c0e\u306e\u53d6\u308a\u7d44\u307f\u3068\u306f\u7570\u306a\u308a\u3001AI \u306f\u4eba\u6750\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u307e\u305f\u304c\u308b\u3001\u4f01\u696d\u5168\u4f53\u306e\u5909\u9769\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/span><\/p>\n

\u5148\u9032\u7684\u306a\u7d44\u7e54\u306f\u3001\u5b64\u7acb\u3057\u305f\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u8a66\u9a13\u904b\u7528\u3084\u500b\u3005\u306e\u30bf\u30b9\u30af\u306e\u81ea\u52d5\u5316\u3068\u3044\u3046\u6bb5\u968e\u3092\u306f\u308b\u304b\u306b\u8d85\u3048\u3066\u3044\u307e\u3059\u3002\u6b21\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001AI \u3092\u4e2d\u6838\u306b\u636e\u3048\u3001\u91cd\u8981\u306a\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u518d\u8a2d\u8a08\u3057\u3001\u4f01\u696d\u5168\u4f53\u3067\u696d\u52d9\u306e\u9042\u884c\u65b9\u6cd5\u3092\u518d\u8003\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n

\u3082\u306f\u3084\u3001\u6bb5\u968e\u7684\u306a\u52b9\u7387\u5316\u3060\u3051\u304c\u76ee\u7684\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u3001AI \u3092\u6d3b\u7528\u3057\u3066\u751f\u7523\u6027\u3092\u6839\u672c\u7684\u306b\u5411\u4e0a\u3055\u305b\u3001\u6210\u9577\u3092\u89e3\u304d\u653e\u3061\u3001\u65b0\u3057\u3044\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3092\u518d\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n

\u81ea\u52d5\u5316\u306f\u4f9d\u7136\u3068\u3057\u3066\u5fc5\u9808\u6761\u4ef6\uff08\u30c6\u30fc\u30d6\u30eb\u30b9\u30c6\u30fc\u30af\u30b9\uff09\u3067\u3059\u304c\u3001\u771f\u306e\u4fa1\u5024\u306f\u62e1\u5f35\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u751f\u307e\u308c\u307e\u3059\u3002\u305d\u3053\u3067\u306f\u3001AI \u304c\u4eba\u9593\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u9069\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u6210\u529f\u3059\u308b AI \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001\u660e\u78ba\u306a\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u30d5\u30a9\u30fc\u30e9\u30e0\u3067\u306e\u4f1a\u8a71\u306e\u4e2d\u3067\u5171\u901a\u3057\u3066\u3044\u305f\u30c6\u30fc\u30de\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3068\u5b9f\u73fe\u53ef\u80fd\u6027\u306b\u57fa\u3065\u3044\u3066\u512a\u5148\u9806\u4f4d\u3092\u53b3\u5bc6\u306b\u8a55\u4fa1\u3057\u3001\u5f71\u97ff\u5ea6\u3068\u8907\u96d1\u3055\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308a\u306a\u304c\u3089\u3001\u771f\u306b\u91cd\u8981\u306a\u5206\u91ce\u306b\u6295\u8cc7\u3092\u96c6\u4e2d\u3055\u305b\u308b\u5fc5\u8981\u6027\u3067\u3057\u305f\u3002<\/span>\u00a0<\/span><\/p>\n

\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3084\u500b\u4eba\u7684\u306a\u4f1a\u8a71\u5168\u4f53\u3092\u901a\u3057\u3066\u3001\u8a9e\u3089\u308c\u308b\u5185\u5bb9\u306f1\u5e74\u524d\u304b\u3089\u5927\u304d\u304f\u5909\u5316\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u6c4e\u7528\u4eba\u5de5\u77e5\u80fd\u306e\u5b9f\u73fe\u6642\u671f\u306b\u95a2\u3059\u308b\u61b6\u6e2c\u7684\u306a\u8b70\u8ad6\u306f\u6e1b\u308a\u3001\u3088\u308a\u73fe\u5b9f\u7684\u306a\u5c0e\u5165\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u3001\u904b\u7528\u4e0a\u306e\u8ab2\u984c\u306b\u91cd\u70b9\u304c\u7f6e\u304b\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u5909\u5316\u3092\u3001\u30ce\u30a4\u30ba\u304b\u3089\u6226\u7565\u7684\u306a\u30b7\u30b0\u30ca\u30eb\u3078\u306e\u79fb\u884c\u3068\u8868\u73fe\u3059\u308b\u4eba\u3082\u3044\u307e\u3057\u305f\u3002\u3064\u307e\u308a\u3001AI \u306e\u4fa1\u5024\u306f\u7d04\u675f\u3067\u306f\u306a\u304f\u3001\u5b9f\u884c\u306b\u3088\u3063\u3066\u5224\u65ad\u3055\u308c\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u904e\u53bb1\u5e74\u9593\u306e Genesys \u793e\u5185\u3067\u306e AI \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u79c1\u3082\u3053\u308c\u304c\u771f\u5b9f\u3067\u3042\u308b\u3053\u3068\u3092\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3053\u3067\u306e\u9032\u6b69\u306f\u3001\u5b9f\u9a13\u3088\u308a\u3082\u3001\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3068\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u6cbf\u3063\u305f\u898f\u5f8b\u3042\u308b\u5b9f\u884c\u306b\u3088\u3063\u3066\u5b9a\u7fa9\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

2. \u4fe1\u983c\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u305d\u3057\u3066\u8cac\u4efb\u3042\u308b AI<\/span><\/h3>\n

AI \u30ac\u30d0\u30ca\u30f3\u30b9\u306f\u3001\u30c0\u30dc\u30b9\u4f1a\u8b70\u306e\u8b70\u984c\u306b\u304a\u3051\u308b\u4e3b\u8981\u306a\u30c8\u30d4\u30c3\u30af\u3067\u3057\u305f\u3002\u30bb\u30c3\u30b7\u30e7\u30f3\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u653f\u7b56\u7acb\u6848\u8005\u3001CEO\u3001AI \u5c02\u9580\u5bb6\u306f\u3001\u4fe1\u983c\u6027\u304c\u9ad8\u304f\u3001\u72b6\u6cc1\u3092\u8a8d\u8b58\u3067\u304d\u308b\u30ac\u30d0\u30ca\u30f3\u30b9\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u5fc5\u8981\u6027\u3092\u5f37\u8abf\u3057\u307e\u3057\u305f\u3002\u305d\u308c\u306f\u3001\u73fe\u5b9f\u4e16\u754c\u306e\u30ea\u30b9\u30af\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3001\u30bb\u30af\u30bf\u30fc\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u306b\u6cbf\u3063\u305f\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n

\u3053\u308c\u306f\u3001\u8cac\u4efb\u3042\u308b AI \u5c0e\u5165\u306b\u5411\u3051\u305f\u3088\u308a\u5e83\u7bc4\u306a\u4e16\u754c\u7684\u306a\u52d5\u304d\u3092\u53cd\u6620\u3057\u3066\u304a\u308a\u3001\u502b\u7406\u7684\u306a\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u306f\u5f8c\u4ed8\u3051\u3067\u306f\u306a\u304f\u3001\u6226\u7565\u3084\u88fd\u54c1\u8a2d\u8a08\u306b\u304a\u3051\u308b\u57fa\u672c\u7684\u306a\u8981\u7d20\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

Genesys \u3067\u306f\u3001\u5b9f\u8df5\u7684\u304b\u3064\u539f\u5247\u306b\u57fa\u3065\u3044\u305f AI \u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u6c42\u3081\u308b\u3053\u306e\u547c\u3073\u304b\u3051\u306b\u8cdb\u540c\u3057\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u79c1\u305f\u3061\u306f<\/span> \u8cac\u4efb\u3042\u308b AI \u306f\u5f8c\u4ed8\u3051\u3067\u306f\u306a\u3044<\/span>\u3068\u4fe1\u3058\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002\u305d\u308c\u306f\u4fe1\u983c\u3092\u7dad\u6301\u3057\u3001\u5927\u898f\u6a21\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u79c1\u305f\u3061\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u900f\u660e\u6027\u3001\u8aac\u660e\u8cac\u4efb\u3001\u516c\u5e73\u6027\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u3044\u3063\u305f\u502b\u7406\u539f\u5247\u3092 AI \u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u306b\u7d44\u307f\u8fbc\u307f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u610f\u56f3\u3057\u305f\u901a\u308a\u306b\u52d5\u4f5c\u3057\u3001\u4eba\u9593\u306e\u4fa1\u5024\u89b3\u3068\u4e00\u81f4\u3059\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u79c1\u305f\u3061\u306f\u53b3\u683c\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u7ba1\u7406\u4f53\u5236\u3092\u8ffd\u6c42\u3057\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u304c<\/span> \u5b89\u5168\u304b\u3064\u9769\u65b0\u7684\u3067\u5f37\u529b\u306a AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5c0e\u5165<\/span><\/a>\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

3. \u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u5909\u9769\u3068\u30b9\u30ad\u30eb\u306e\u6e96\u5099<\/span><\/h3>\n

WEF\u3067\u306e\u30b3\u30f3\u30bb\u30f3\u30b5\u30b9\u306f\u660e\u78ba\u3067\u3057\u305f\u3002\u4eba\u9593\u3068 AI \u306f\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u751f\u307f\u51fa\u305b\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u76ee\u6a19\u306f\u4ee3\u66ff\u3067\u306f\u306a\u304f\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3067\u3059\u3002AI \u306f\u898f\u6a21\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u8907\u96d1\u3055\u3092\u51e6\u7406\u3057\u307e\u3059\u3002\u4eba\u9593\u306f\u5224\u65ad\u529b\u3001\u5275\u9020\u6027\u3001\u5171\u611f\u529b\u3001\u8aac\u660e\u8cac\u4efb\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/span><\/p>\n

AI \u306b\u3088\u308b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u5909\u9769\u306f\u3001\u6280\u8853\u7684\u306a\u5074\u9762\u3068\u540c\u3058\u304f\u3089\u3044\u6587\u5316\u7684\u306a\u5074\u9762\u3082\u91cd\u8981\u3067\u3059\u3002\u305d\u308c\u306b\u306f\u3001\u7d44\u7e54\u8a2d\u8a08\u306e\u518d\u8003\u3001\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3068 AI \u30ea\u30c6\u30e9\u30b7\u30fc\u3078\u306e\u6295\u8cc7\u3001\u305d\u3057\u3066\u30c1\u30fc\u30e0\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b7\u30b9\u30c6\u30e0\u3068\u81ea\u4fe1\u3092\u6301\u3063\u3066\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u6e96\u5099\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002Genesys \u306e CEO \u3067\u3042\u308b Tony Bates \u304c<\/span> Xperience 2025\u306e\u57fa\u8abf\u8b1b\u6f14<\/span><\/a>\u3067\u8ff0\u3079\u305f\u3088\u3046\u306b\u3001\u3053\u306e\u5909\u5316\u306f\u4eba\u9593\u3068 AI \u306e\u95a2\u4fc2\u3092\u518d\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u308c\u306f\u3001AI \u304c\u4fe1\u983c\u3067\u304d\u308b\u540c\u50da\u3068\u306a\u308a\u3001\u5f93\u696d\u54e1\u3068\u4e26\u3093\u3067\u50cd\u304d\u3001\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u3082\u305f\u3089\u3059\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n

\u3053\u308c\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u305f\u4f01\u696d\u306f\u3001\u5358\u306b AI \u3092\u63a1\u7528\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u306e\u904b\u55b6\u65b9\u6cd5\u3084\u7af6\u4e89\u306e\u3042\u308a\u65b9\u3092\u518d\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

4. \u4e3b\u6a29\u3001\u516c\u5e73\u6027\u3001\u305d\u3057\u3066\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5354\u529b<\/span><\/h3>\n

AI \u306f\u3001\u4e3b\u6a29\u3068\u7d4c\u6e08\u7684\u5e73\u7b49\u306e\u89b3\u70b9\u304b\u3089\u307e\u3059\u307e\u3059\u898b\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002WEF\u3067\u306e\u3044\u304f\u3064\u304b\u306e\u4f1a\u8a71\u306f\u3001\u5404\u56fd\u3084\u5730\u57df\u304c\u3001\u7af6\u4e89\u529b\u3092\u5f37\u5316\u3057\u3001\u5730\u57df\u306e\u4fa1\u5024\u89b3\u3001\u30c7\u30fc\u30bf\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u898f\u7bc4\u3001\u6226\u7565\u7684\u512a\u5148\u4e8b\u9805\u3092\u53cd\u6620\u3057\u305f\u30a4\u30f3\u30d5\u30e9\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u3001\u4e3b\u6a29\u7684\u306a AI \u80fd\u529b\uff08\u5730\u57df\u4e3b\u5c0e\u306e AI \u30e2\u30c7\u30eb\u3001\u30c7\u30fc\u30bf\u3001\u30a4\u30f3\u30d5\u30e9\uff09\u306b\u3069\u306e\u3088\u3046\u306b\u6295\u8cc7\u3057\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u8b70\u8ad6\u304c\u4ea4\u308f\u3055\u308c\u307e\u3057\u305f\u3002<\/span><\/p>\n

Genesys \u3067\u306f\u3001\u4ee5\u4e0b\u306e\u53d6\u308a\u7d44\u307f\u3092\u901a\u3058\u3066\u4e3b\u6a29\u306e\u63a8\u9032\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002<\/span> Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5c55\u958b<\/span><\/a>\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u62e1\u5927\u3057\u3001\u30d5\u30eb\u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u73fe\u5730\u3067\u7ba1\u7406\u3055\u308c\u308b\u30a4\u30f3\u30d5\u30e9\u3092\u4e16\u754c\u4e2d\u306e\u5e02\u5834\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304c\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u3084\u898f\u5236\u8981\u4ef6\u3092\u78ba\u5b9f\u306b\u6e80\u305f\u305b\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u79c1\u305f\u3061\u306f\u56fd\u969b\u7684\u306a\u8a8d\u8a3c\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u57fa\u6e96\u306e\u5f37\u56fa\u306a\u57fa\u76e4\u3092\u69cb\u7bc9\u3057\u3066\u304a\u308a\u3001\u7d44\u7e54\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u8cac\u4efb\u3092\u6301\u3063\u3066\u5c0e\u5165\u3059\u308b\u969b\u306b\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u4e3b\u6a29\u3001\u4fe1\u983c\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308c\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u30b0\u30ed\u30fc\u30d0\u30eb\u306a AI \u5bfe\u8a71\u306b\u304a\u3051\u308b Genesys \u306e\u5b58\u5728\u611f\u306e\u5f37\u5316<\/span><\/h2>\n

Genesys \u306f\u3001AI \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u5909\u9769\u306e\u6700\u524d\u7dda\u306b\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001AI \u30ac\u30d0\u30ca\u30f3\u30b9\u3001AI \u306e\u8cac\u4efb\u3042\u308b\u5229\u7528\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u5909\u9769\u3001\u4f01\u696d\u306e\u5c0e\u5165\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u8b70\u8ad6\u306b\u53c2\u52a0\u3059\u308b\u3053\u3068\u304c\u79c1\u305f\u3061\u306e\u8cac\u4efb\u3067\u3042\u308b\u3068\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u4e16\u754c\u7d4c\u6e08\u30d5\u30a9\u30fc\u30e9\u30e0\uff08WEF\uff09\u306e\u3088\u3046\u306a\u30d5\u30a9\u30fc\u30e9\u30e0\u3078\u306e\u53c2\u52a0\u306f\u3001\u65b0\u305f\u306a\u653f\u7b56\u3084\u7d4c\u6e08\u306b\u95a2\u3059\u308b\u8b70\u8ad6\u3092\u628a\u63e1\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7a4d\u6975\u7684\u306b\u53c2\u52a0\u3057\u3001\u8ca2\u732e\u3057\u3001\u4e3b\u5c0e\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u502b\u7406\u7684\u306a AI\u3001\u4eba\u9593\u4e2d\u5fc3\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u58f0\u3092\u6700\u9ad8\u30ec\u30d9\u30eb\u3067\u78ba\u5b9f\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u30c0\u30dc\u30b9\u4f1a\u8b70 2026 \u306e\u307e\u3068\u3081\u3092\u898b\u308b<\/span><\/h2>\n

WEF\u5e74\u6b21\u7dcf\u4f1a 2026 \u306e\u516c\u5f0f\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u30d5\u30a3\u30eb\u30e0<\/a>\u3092\u3054\u89a7\u306b\u306a\u308a\u3001\u305d\u306e\u9031\u306e\u30c6\u30fc\u30de\u3068\u6210\u679c\u306e\u6982\u8981\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001Genesys \u304c<\/span> \u7d44\u7e54\u304c\u5b89\u5168\u304b\u3064\u8fc5\u901f\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u305b\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u305f\u3081\u306b<\/span><\/a>\u4f55\u3092\u884c\u3063\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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