{"id":633929,"date":"2026-03-16T09:56:34","date_gmt":"2026-03-16T16:56:34","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution"},"modified":"2026-07-24T03:57:44","modified_gmt":"2026-07-24T10:57:44","slug":"why-agentic-ai-demands-a-platform-not-another-point-solution","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution","title":{"rendered":"\u306a\u305c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306b\u306f\u3001\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u306a\u304f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u6c42\u3081\u3089\u308c\u308b\u306e\u304b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span 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data-contrast=\"auto\">\u305d\u308c\u304c<\/span><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/span><\/a><span data-contrast=\"auto\">\u3067\u3059\u3002<\/span><\/p>\n<p><span data-contrast=\"auto\">\u3053\u308c\u3092\u53ef\u80fd\u306b\u3059\u308b\u306b\u306f\u3001\u30c7\u30fc\u30bf\u304c\u30b7\u30b9\u30c6\u30e0\u9593\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6d41\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002AI 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data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u3057\u304b\u3057\u3001API \u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u7d44\u7e54\u306b\u306f\u3001\u62e1\u5f35\u6027\u3001\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3001\u305d\u3057\u3066\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u305f\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 class=\"h3\" aria-level=\"3\">\u4e2d\u6838\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f AI<\/h3>\n<p><span data-contrast=\"auto\">AI 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data-contrast=\"auto\">\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u591a\u304f\u306e\u5834\u5408\u3001\u8907\u96d1\u306a\u7d71\u5408\u3092\u5fc5\u8981\u3068\u3057\u3001\u30b3\u30b9\u30c8\u3092\u5897\u5927\u3055\u305b\u3001\u4fa1\u5024\u5b9f\u73fe\u307e\u3067\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001CX \u3068\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08EX\uff09\u306e\u4e21\u65b9\u3092\u5358\u4e00\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3067\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\">\u4eba\u9593\u3068AI\u306e\u3088\u308a\u5f37\u529b\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p><span data-contrast=\"auto\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u4e00\u65b9\u3067\u3001\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u3088\u308a\u8907\u96d1\u3067\u611f\u60c5\u7684\u306a\u3084\u308a\u53d6\u308a\u3092\u4f34\u3046\u4f1a\u8a71\u3092\u62c5\u5f53\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4eba\u9593\u306b\u306f\u3001\u3088\u308a\u56f0\u96e3\u306a\u4f1a\u8a71\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u512a\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002\u52b9\u679c\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5f15\u304d\u7d99\u304e\u3001\u5b8c\u5168\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u8ee2\u9001\u3001\u305d\u3057\u3066\u8981\u7d04\u3084\u6b21\u306b\u53d6\u308b\u3079\u304d\u6700\u5584\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u63a8\u5968\u4e8b\u9805\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63d0\u4f9b\u3059\u308b AI \u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u5206\u65ad\u3055\u308c\u305f\u30c4\u30fc\u30eb\u306f\u969c\u5bb3\u3092\u751f\u307f\u307e\u3059\u3002\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u3001\u4eba\u9593\u306b\u3088\u308b\u652f\u63f4\u6a5f\u80fd\u304c\u3001\u540c\u4e00\u306e\u30c7\u30fc\u30bf\u57fa\u76e4\u4e0a\u3067\u52d5\u4f5c\u3059\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3053\u305d\u304c\u5dee\u5225\u5316\u8981\u56e0\u3068\u306a\u308b<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u9867\u5ba2\u306e\u671f\u5f85\u306f\u3001\u3053\u308c\u307e\u3067\u306b\u7d4c\u9a13\u3057\u305f\u6700\u9ad8\u306e\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u306b\u3088\u3063\u3066\u5f62\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3092\u305d\u306e\u57fa\u6e96\u3068\u6bd4\u8f03\u3057\u307e\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u52d5\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u6b21\u306b\u4f55\u304c\u8d77\u3053\u308b\u304b\u3092\u5224\u65ad\u3057\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u884c\u52d5\u3092\u59d4\u4efb\u3057\u307e\u3059\u3002AI \u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u304c\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5185\u306b\u7d71\u5408\u3055\u308c\u308b\u3068\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u306b\u3088\u3063\u3066\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u884c\u52d5\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u6d17\u7df4\u3055\u305b\u3001\u4e88\u6e2c\u30e2\u30c7\u30eb\u304c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u7cbe\u5ea6\u3092\u9ad8\u3081\u3001\u4f53\u9a13\u304c\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u5411\u4e0a\u3057\u3066\u3044\u304f\u306e\u3067\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u3053\u306e\u9589\u3058\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306f\u3001\u65ad\u7247\u5316\u3055\u308c\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u74b0\u5883\u3067\u306f\u5b9f\u73fe\u304c\u56f0\u96e3\u3067\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\u672a\u6765\u306b\u5411\u3051\u305f\u69cb\u7bc9<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3067\u6210\u529f\u3059\u308b\u7d44\u7e54\u3068\u306f\u3001\u5fc5\u305a\u3057\u3082\u6700\u3082\u591a\u304f\u306eAI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u62b1\u3048\u3066\u3044\u308b\u7d44\u7e54\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u5b64\u7acb\u3057\u3066\u52d5\u4f5c\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u969c\u5bb3\u3092\u9867\u5ba2\u306b\u6c7a\u3057\u3066\u611f\u3058\u3055\u305b\u306a\u3044\u3053\u3068\u3053\u305d\u304c\u3001\u4eca\u3084\u6210\u529f\u6761\u4ef6\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u7d44\u7e54\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI 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data-contrast=\"auto\">\u9867\u5ba2\u304c\u4f01\u696d\u3092\u3053\u308c\u307e\u3067\u306b\u53d7\u3051\u305f\u6700\u9ad8\u306e\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u3068\u6bd4\u8f03\u3057\u3066\u3044\u308b\u4ee5\u4e0a\u3001\u305d\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u306b\u306f\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4ee5\u4e0a\u306e\u3082\u306e\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u308c\u306b\u306f\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u7d71\u5408\u3001\u305d\u3057\u3066\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span 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