{"id":632707,"date":"2025-04-16T09:19:49","date_gmt":"2025-04-16T16:19:49","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation"},"modified":"2026-07-14T07:53:38","modified_gmt":"2026-07-14T14:53:38","slug":"genesys-orchestrators-step-into-the-spotlight-of-experience-innovation","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation","title":{"rendered":"Genesys Orchestrators \uff1a\u9867\u5ba2\u4f53\u9a13\u3092\u9769\u65b0\u3059\u308b\u6700\u5148\u7aef\u306e\u5834\u3078\u53c2\u5165"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">3 \u6708 3 \u65e5\u306b\u958b\u304b\u308c\u305f Inspire 2025 \u4f1a\u8b70\u306b\u304a\u3044\u3066\u3001178 \u793e\u306e\u63d0\u643a\u4f01\u696d\u3092\u542b\u3080\u7d04 2000 \u4eba\u306e\u5bfe\u9762\u53c2\u52a0\u8005\u3001\u304a\u3088\u3073 1300 \u4eba\u3092\u8d85\u3048\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u53c2\u52a0\u8005\u306b\u5411\u3051\u3066\u3001 Genesys Orchestrators <\/span><span style=\"font-weight: 400;\">\u2122<\/span><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002Genesys Orchestrators \u306f\u3001\u9867\u5ba2\u306e\u6210\u529f\u3092\u7b2c\u4e00\u306b\u8003\u3048\u308b\u4f01\u696d\u6587\u5316\u3092\u4f53\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u6700\u9069\u5316\u3055\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001\u79c1\u305f\u3061\u306f\u3001\u30b9\u30ad\u30eb\u7372\u5f97\u3001\u5b66\u7fd2\u5171\u540c\u4f53\u3001\u9867\u5ba2\u8996\u70b9\u3068\u3044\u3063\u305f\u8981\u7d20\u3092\u878d\u5408\u3057\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305d\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\uff08 CX \uff09\u306e\u5148\u884c\u4f01\u696d\u304c \u3001Genesys \u3092\u7528\u3044\u305f\u53d6\u308a\u7d44\u307f\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u7e4b\u304c\u308a\u3092\u69cb\u7bc9\u3057\u3001\u6210\u9577\u3057\u3001\u5f71\u97ff\u529b\u3092\u6301\u3063\u3066\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u767a\u63ee\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u76ee\u7684\u306b\u89e6\u767a\u3055\u308c\u3001\u9769\u65b0\u3092\u539f\u52d5\u529b\u3068\u3057\u3001\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u4f53\u9a13\u3092\u5c4a\u3051\u305f\u3044\u3068\u3044\u3046\u60c5\u71b1\u306b\u3088\u308a\u4f5c\u3089\u308c\u305f\u3053\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u5927\u80c6\u306b\u9053\u3092\u5207\u308a\u62d3\u304f\u4eba\u3005\u3092\u79f0\u3048\u3001\u305d\u306e\u6d3b\u8e8d\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u5275\u8a2d\u3055\u308c\u307e\u3057\u305f\u3002\u9867\u5ba2\u4f53\u9a13\u6539\u5584\uff08 CX \uff09\u306e\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u305f\u3070\u304b\u308a\u306e\u4f01\u696d\u306b\u3082\u3001\u3059\u3067\u306b CX \u306e\u65b0\u305f\u306a\u57fa\u6e96\u3092\u6253\u3061\u7acb\u3066\u59cb\u3081\u3066\u3044\u308b\u4f01\u696d\u306b\u3082\u3001\u6700\u5148\u7aef\u306e\u5834\u306b\u53c2\u5165\u3059\u308b\u6a5f\u4f1a\u306f\u7686\u3055\u3093\u306b\u958b\u304b\u308c\u3066\u3044\u307e\u3059\u3002<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Genesys \u3092\u6d3b\u7528\u3059\u308b\u4f01\u696d\u306b\u7740\u76ee<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f53\u9a13\u3092\u91cd\u8996\u3059\u308b\u7d4c\u6e08\u6d3b\u52d5\u306e\u53f0\u982d\u306b\u3088\u308a\u3001\u9867\u5ba2\u304b\u3089\u4f01\u696d\u3078\u306e\u671f\u5f85\u306f\u5909\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u306f\u3082\u306f\u3084\u3001\u3042\u308a\u304d\u305f\u308a\u306a\u5bfe\u5fdc\u3067\u306f\u6e80\u8db3\u3057\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u5f7c\u3089\u306f\u3001\u5171\u611f\u7684\u306a\u614b\u5ea6\u3084\u500b\u3005\u4eba\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u3001\u305d\u3057\u3066\u30b9\u30e0\u30fc\u30ba\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u4f53\u9a13\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u4eba\u5de5\u77e5\u80fd\uff08 AI \uff09\u306f\u3001\u4f01\u696d\u306e\u53ef\u80fd\u6027\u3092\u5e83\u3052\u3001\u3053\u3046\u3057\u305f\u9700\u8981\u306b\u5fdc\u3048\u308b\u3053\u3068\u3084\u3001\u5c06\u6765\u306b\u5411\u3051\u3066\u4f01\u696d\u81ea\u8eab\u306e\u4f53\u5236\u3092\u5909\u3048\u308b\u3053\u3068\u3092\u52a9\u3051\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5b9f\u969b\u3001 Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u300c<\/span><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\u306e\u73fe\u72b6\uff08 The State of Customer Experience \uff09<\/span><\/a><span style=\"font-weight: 400;\">\u300d\u306b\u3088\u308b\u3068\u3001\u8abf\u67fb\u5bfe\u8c61\u3068\u306a\u3063\u305f \u9867\u5ba2\u4f53\u9a13\uff08 CX \uff09\u306e\u5148\u884c\u4f01\u696d\u306e\u518542%\u304c\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u5411\u3051\u305f AI \u306e\u6d3b\u7528\u62e1\u5927\u3092\u6700\u512a\u5148\u8ab2\u984c\u3068\u3057\u3066\u3044\u308b\u3002\u307e\u305f\u3001\u3053\u308c\u3089\u306e\u5148\u884c\u4f01\u696d\u306f\u3001\u6765\u5e74\u306b\u306f CX \u4e88\u7b97\u306e\u7d04 3 \u5206\u306e 1 \u304c AI \u3092\u6d3b\u7528\u3057\u305f\u6280\u8853\u306b\u6295\u8cc7\u3055\u308c\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys \u306f\u3001\u3053\u3046\u3057\u305f\u9ad8\u307e\u308b\u671f\u5f85\u306b\u5fdc\u3048\u3001\u696d\u754c\u306e\u6c34\u6e96\u3092\u5f15\u304d\u4e0a\u3052\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u3068\u63d0\u643a\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u8a87\u308a\u306b\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u4eca\u3001\u79c1\u305f\u3061\u306f\u6b21\u306e\u6bb5\u968e\u306b\u9032\u307f\u307e\u3059\u3002Genesys \u3092\u6d3b\u7528\u3059\u308b\u4f01\u696d\u3092 AI \u6d3b\u7528\u306e\u4e2d\u5fc3\u7684\u5b58\u5728\u3068\u3059\u308b\u6bb5\u968e\u3078\u3002<\/span><\/p>\n<p><iframe title=\"YouTube \u52d5\u753b\u30d7\u30ec\u30fc\u30e4\u30fc\" src=\"\/\/www.youtube.com\/embed\/k4uXll1rYtM?si=Su34eEN4Tl9Y6vwz&amp;cc_lang_pref=ja&amp;cc_load_policy=1&amp;hl=ja&amp;rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\uff08 CX \uff09\u306e\u5148\u884c\u4f01\u696d\u3068\u3057\u3066\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3053\u3068<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Orchestrators \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5148\u884c\u4f01\u696d\u3068\u3057\u3066\u6210\u529f\u3092\u53ce\u3081\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u3001\u975e\u5e38\u306b\u5f37\u529b\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30b9\u30ad\u30eb\u3092\u78e8\u304d\u3001 CX \u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u3092\u3055\u3089\u306b\u6df1\u3081\u308b\u305f\u3081\u306e\u5b66\u7fd2\u30fb\u6559\u80b2\u306e\u6a5f\u4f1a\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u4f01\u696d\u306e\u5f71\u97ff\u529b\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u8a55\u4fa1\u3084\u8a8d\u5b9a\u3092\u53d7\u3051\u308b\u6a5f\u4f1a\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u4ef2\u9593\u3068\u77e5\u8b58\u3092\u5171\u6709\u3057\u3001\u5b66\u3073\u3001\u7e4b\u304c\u308b\u305f\u3081\u306e\u5354\u50cd\u30b9\u30da\u30fc\u30b9\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5909\u9769\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u72ec\u81ea\u306e\u60c5\u5831\u8cc7\u6e90\u3068\u6a5f\u80fd\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u7d99\u7d9a\u7684\u306a\u6210\u9577\u3092\u652f\u63f4\u3059\u308b\u6bb5\u968e\u7684\u306a\u53d6\u308a\u7d44\u307f\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u5bfe\u5fdc\u3001\u5f93\u696d\u54e1\u7ba1\u7406\u3001 IT \u6280\u8853\u306e\u6d3b\u7528\uff08 DX \uff09\u306e\u3044\u305a\u308c\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u3053\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u8cb4\u793e\u306e\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002Genesys Orchestrators \u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001Producer \uff08\u30d7\u30ed\u30c7\u30e5\u30fc\u30b5\u30fc\uff09\u3001 Conductor \uff08\u30b3\u30f3\u30c0\u30af\u30bf\u30fc\uff09\u3001 Composer \uff08\u30b3\u30f3\u30dd\u30fc\u30b6\u30fc\uff09\u3001 Maestro \uff08\u30de\u30a8\u30b9\u30c8\u30ed\uff09\u3068\u3044\u3046\u6bb5\u968e\u7684\u306a\u8a55\u4fa1\u30b7\u30b9\u30c6\u30e0\u3092\u63a1\u7528\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\u3092\u8a55\u4fa1\u3001\u8a8d\u5b9a\u3067\u304d\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u95a2\u5fc3\u3042\u308b\u6d3b\u52d5\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u306b\u3088\u308a\u3001 CX \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u5185\u306b\u304a\u3051\u308b\u5f71\u97ff\u529b\u3084\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306e\u5411\u4e0a\u3092\u53cd\u6620\u3057\u305f\u30ec\u30d9\u30eb\u3078\u3068\u9032\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u307b\u3093\u306e\u59cb\u307e\u308a\u306b\u904e\u304e\u307e\u305b\u3093\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4eca\u5f8c\u6570\u9031\u9593\u304b\u3089\u6570\u30f6\u6708\u306e\u9593\u306b\u3001 Genesys Orchestrators \u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u95a2\u3059\u308b\u8a73\u7d30\u3084\u60c5\u5831\u3092\u9806\u6b21\u516c\u958b\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u3053\u306e CX \u5148\u884c\u4f01\u696d\u306e\u56fd\u969b\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u4e00\u54e1\u3068\u3057\u3066\u3001\u53d6\u308a\u7d44\u307f\u3001\u53c2\u52a0\u3057\u3001\u8a55\u4fa1\u3055\u308c\u308b\u6a5f\u4f1a\u3082\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u304b\u3089\u5148\u3001\u3055\u3089\u306b\u591a\u304f\u306e\u60c5\u5831\u3092\u304a\u5c4a\u3051\u3067\u304d\u308b\u3053\u3068\u3001\u307e\u305f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u672a\u6765\u3092\u5207\u308a\u62d3\u3044\u3066\u3044\u304f Genesys Orchestrators \u306e\u7686\u3055\u307e\u3092\u79f0\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3053\u3068\u3092\u697d\u3057\u307f\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6a9c\u821e\u53f0\u3078\u4e0a\u304c\u308a\u307e\u3057\u3087\u3046\u3002\u8cb4\u793e\u306e\u53c2\u5165\u3092\u304a\u5f85\u3061\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Orchestrators \u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u77e5\u308a\u305f\u3044\u3067\u3059\u304b\uff1f<\/span><a href=\"https:\/\/www.genesys.com\/xperience\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Xperience 2025 \u306b\u4eca\u3059\u3050\u767b\u9332\u3057\u3066<\/span><\/a><span style=\"font-weight: 400;\">\u3001\u3055\u3089\u306a\u308b\u4f53\u9a13\u306b\u5099\u3048\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]3 \u6708 3 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