{"id":630352,"date":"2025-12-03T06:54:49","date_gmt":"2025-12-03T14:54:49","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026"},"modified":"2026-06-25T06:00:57","modified_gmt":"2026-06-25T13:00:57","slug":"why-ai-is-a-non-negotiable-for-cx-leaders-in-2026","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026","title":{"rendered":"2026\u5e74\u3001CX \u30ea\u30fc\u30c0\u30fc\u306b\u3068\u3063\u3066 AI \u304c\u5fc5\u9808\u3068\u306a\u308b\u7406\u7531"},"content":{"rendered":"

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\u300cAI \u306f\u9ad8\u901f\u3067\u8d70\u308b\u5217\u8eca\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002\u7d44\u7e54\u306f\u305d\u308c\u306b\u4e57\u308b\u304b\u3001\u901a\u308a\u904e\u304e\u308b\u306e\u3092\u898b\u9001\u308b\u304b\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30e7\u30f3\u3068\u76ee\u7684\u3092\u6301\u3063\u3066\u4e57\u308a\u8fbc\u3093\u3060\u4eba\u3005\u304c\u3001\u79c1\u305f\u3061\u304c\u4eba\u3005\u3068\u3064\u306a\u304c\u308b\u65b9\u6cd5\u3092\u6839\u672c\u304b\u3089\u5909\u3048\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001emtelco\u306e CEO \u3067\u3042\u308b Juan David Adarve \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300cAI \u306f\u3001\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u305d\u306e\u771f\u306e\u529b\u306f\u3001\u5171\u611f\u3001\u5275\u9020\u6027\u3001\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u80fd\u529b\u3068\u3044\u3063\u305f\u3001\u4eba\u9593\u3089\u3057\u3055\u306e\u6307\u63ee\u8005\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3068\u304d\u306b\u767a\u63ee\u3055\u308c\u307e\u3059\u3002\u79c1\u305f\u3061\u306f AI \u304c\u305d\u306e\u9053\u306e\u308a\u3092\u52a0\u901f\u3055\u305b\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u5217\u8eca\u304c\u3069\u3053\u306b\u5411\u304b\u3046\u306e\u304b\u3001\u305d\u3057\u3066\u3069\u3046\u3059\u308c\u3070\u3059\u3079\u3066\u306e\u4e57\u8eca\u4f53\u9a13\u3092\u7d20\u6674\u3089\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5909\u3048\u3089\u308c\u308b\u306e\u304b\u3092\u6c7a\u3081\u308b\u306e\u306f\u3001\u4eba\u9593\u306a\u306e\u3067\u3059\u3002\u300d<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u306a\u305c 2026 \u5e74\u304c\u8ee2\u63db\u70b9\u306a\u306e\u304b<\/span><\/h3>\n

\u591a\u304f\u306e CX \u30ea\u30fc\u30c0\u30fc\u306f\u3001AI \u3092\u30d1\u30a4\u30ed\u30c3\u30c8\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3084\u5c06\u6765\u306e\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u6271\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u5e02\u5834\u306f\u5909\u5316\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u306e\u671f\u5f85\u3001\u7af6\u4e89\u5727\u529b\u3001\u305d\u3057\u3066 AI \u6280\u8853\u306e\u9032\u6b69\u304c\u878d\u5408\u3057\u305f\u306e\u3067\u3059\u3002AI \u306e\u5c0e\u5165\u62e1\u5927\u3092\u3082\u3046 1 \u5e74\u5f85\u3064\u3053\u3068\u306f\u3001\u53d6\u308a\u8fd4\u3057\u306e\u3064\u304b\u306a\u3044\u5f8c\u308c\u3092\u3068\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n

\u300cAI \u30b7\u30b9\u30c6\u30e0\u306f\u3001\u3069\u3093\u306a\u7814\u4fee\u90e8\u9580\u3088\u308a\u3082\u901f\u304f\u5b66\u7fd2\u3057\u307e\u3059\u3002\u52dd\u8005\u3068\u306a\u308b\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30b1\u30c3\u30c8\u3001\u3059\u3079\u3066\u306e\u901a\u8a71\u3001\u3059\u3079\u3066\u306e\u6c88\u9ed9\u304b\u3089 CX \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u5b66\u7fd2\u3057\u3001\u9069\u5fdc\u3057\u3066\u3044\u304f\u30d6\u30e9\u30f3\u30c9\u3067\u3057\u3087\u3046\u3002\u300d\u3068\u3001Aterian \u306e Customer Service \u62c5\u5f53\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3067\u3042\u308b Lorena Lovric \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u7af6\u5408\u4ed6\u793e\u306e\u30dc\u30c3\u30c8\u304c\u65e5\u3005\u9032\u5316\u3057\u3066\u3044\u308b\u306e\u306b\u3001\u81ea\u793e\u306e\u30c1\u30fc\u30e0\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u56db\u534a\u671f\u3054\u3068\u306b\u3057\u304b\u9032\u5316\u3057\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u305d\u306e\u6642\u70b9\u3067\u7af6\u4e89\u306b\u6557\u5317\u3057\u3066\u3044\u307e\u3059\u3002\u3067\u3059\u304b\u3089\u30012026\u5e74\u306b\u304a\u3044\u3066\u554f\u3046\u3079\u304d\u306f\u300eAI \u3092\u4f7f\u3046\u3079\u304d\u304b\uff1f\u300f\u3067\u306f\u306a\u304f\u3001\u300eAI \u3092\u3069\u308c\u3060\u3051\u4eba\u9593\u3089\u3057\u304f\u611f\u3058\u3055\u305b\u3001\u3069\u308c\u3060\u3051\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u4eba\u9593\u304c\u4e3b\u5c0e\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u304b\uff1f\u300f\u306a\u306e\u3067\u3059\u3002\u300d<\/span><\/p>\n

\u3053\u308c\u3089 3 \u3064\u306e\u529b\u5b66\u304c\u30012026 \u5e74\u306b AI \u3092 CX \u7d44\u7e54\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n

    \n
  1. \u7d76\u3048\u305a\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u3002\u304b\u3064\u3066\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u305f\u4f53\u9a13\u306f\u3001\u4eca\u3084\u5f53\u305f\u308a\u524d\u306e\u3053\u3068\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u3001\u5148\u624b\u3092\u53d6\u3063\u305f\u554f\u984c\u89e3\u6c7a\u3092\u6c42\u3081\u3066\u304a\u308a\u3001\u305d\u306e\u3059\u3079\u3066\u306b AI \u4e3b\u5c0e\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002<\/b><\/li>\n
  2. \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u9032\u5316\u3002\u73fe\u4ee3\u306eAI\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u6587\u8108\u3092\u7406\u89e3\u3057\u3001\u7d50\u679c\u304b\u3089\u5b66\u7fd2\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u3089\u306f\u8aac\u660e\u53ef\u80fd\u3067\u3001\u5b89\u5168\u3067\u3001\u9069\u5fdc\u6027\u304c\u3042\u308a\u3001\u62e1\u5f35\u53ef\u80fd\u3067\u3059\u3002<\/b><\/li>\n
  3. \u904b\u7528\u306e\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3002\u7d4c\u6e08\u306e\u4e0d\u78ba\u5b9f\u6027\u3068\u52b4\u50cd\u529b\u306e\u5909\u5316\u306b\u3088\u308a\u3001\u30ea\u30fc\u30c0\u30fc\u306f\u3088\u308a\u5c11\u306a\u3044\u30ea\u30bd\u30fc\u30b9\u3067\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3092\u4e0a\u3052\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002AI \u306f\u3001\u54c1\u8cea\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u9700\u8981\u3092\u7ba1\u7406\u3057\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/b><\/li>\n<\/ol>\n

    2026 \u5e74\u306b AI \u3092\u904b\u7528\u30e2\u30c7\u30eb\u306b\u7d44\u307f\u8fbc\u3080 CX \u30ea\u30fc\u30c0\u30fc\u306f\u3001\u4eca\u5f8c 10 \u5e74\u9593\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u57fa\u6e96\u3092\u6253\u3061\u7acb\u3066\u308b\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

    AI \u4e3b\u5c0e\u306e CX \u6226\u7565\u3092\u63cf\u304f<\/span><\/h3>\n

    AI \u3092 CX \u6226\u7565\u306e\u4e2d\u6838\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u9054\u6210\u3057\u305f\u3044\u6210\u679c\u306e\u660e\u78ba\u306a\u30d3\u30b8\u30e7\u30f3\u3092\u63cf\u304f\u3053\u3068\u304b\u3089\u59cb\u3081\u3066\u304f\u3060\u3055\u3044\u3002AI \u306f\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u4e0a\u306b\u4ed8\u3051\u52a0\u3048\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30a4\u30e4\u30fc\u3067\u3042\u3063\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002\u4f53\u9a13\u3092\u8a2d\u8a08\u3057\u3001\u63d0\u4f9b\u3057\u3001\u6e2c\u5b9a\u3059\u308b\u65b9\u6cd5\u306e\u69cb\u9020\u305d\u306e\u3082\u306e\u306b\u7d44\u307f\u8fbc\u307e\u308c\u308b\u3079\u304d\u3067\u3059\u3002<\/span><\/p>\n

    \u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30b9\u3084\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30b9\u306b AI \u3092\u53d6\u308a\u5165\u308c\u308b\u969b\u306f\u3001\u5c0f\u3055\u304f\u59cb\u3081\u3001\u73fe\u5b9f\u7684\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u4eba\u9593\u3092\u30a8\u30f3\u30d1\u30ef\u30fc\u3057\u3001\u8cac\u4efb\u3092\u6301\u3063\u3066\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u884c\u3044\u3001\u53cd\u5fa9\u7684\u306b\u62e1\u5927\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u6210\u529f\u306e\u9375\u3067\u3059\u3002\u300d\u3068\u3001Revtec \u306e Development Engineer \u3067\u3042\u308b Dylan Vargas \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

    2026 \u5e74\u306b\u5411\u3051\u3066\u6e96\u5099\u3059\u308b\u969b\u306b\u6ce8\u529b\u3059\u3079\u304d 5 \u3064\u306e\u512a\u5148\u4e8b\u9805\u3092\u4ee5\u4e0b\u306b\u6319\u3052\u307e\u3059\uff1a<\/span><\/p>\n

      \n
    1. \u73fe\u5728\u306e\u6210\u719f\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u3002\u73fe\u5728\u81ea\u52d5\u5316\u304c\u9032\u3093\u3067\u3044\u308b\u5206\u91ce\u3068\u3001AI\u304c\u3088\u308a\u9ad8\u5ea6\u306a\u6587\u8108\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5236\u9650\u3057\u3066\u3044\u308b\u30c7\u30fc\u30bf\u3001\u7d71\u5408\u3001\u53ef\u8996\u6027\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u63a2\u3057\u307e\u3059\u3002<\/b>\u300c\u89e3\u6c7a\u3059\u3079\u304d\u554f\u984c\u3092\u5b9a\u7fa9\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u9069\u3057\u305f AI \u30c4\u30fc\u30eb\u3092\u9078\u629e\u3057\u3001\u5f93\u696d\u54e1\u304c\u305d\u308c\u3089\u3092\u4f7f\u3044\u3053\u306a\u305b\u308b\u3088\u3046\u3001\u5341\u5206\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u3001Claro \u306e Omnichannel Analyst \u3067\u3042\u308b Lawrence Pinheiro \u6c0f\u306f\u4ed8\u3051\u52a0\u3048\u307e\u3059\u3002<\/span><\/li>\n
    2. \u81ea\u52d5\u5316\u304b\u3089\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u9032\u5316\u3002AI \u3092\u5358\u306a\u308b\u500b\u5225\u306e\u30bf\u30b9\u30af\u5b8c\u4e86\u306b\u5229\u7528\u3059\u308b\u6bb5\u968e\u3092\u8d85\u3048\u3066\u3001\u30c1\u30e3\u30cd\u30eb\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u5168\u4f53\u306b\u308f\u305f\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b AI \u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u8a08\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/b><\/li>\n
    3. \u8cac\u4efb\u3042\u308bAI\u306b\u6295\u8cc7\u3002\u900f\u660e\u6027\u304c\u4fe1\u983c\u3092\u7bc9\u304d\u307e\u3059\u3002\u8aac\u660e\u8cac\u4efb\u3092\u6838\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001AI \u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u304c\u7d44\u307f\u8fbc\u307e\u308c\u305fAI \u642d\u8f09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/b>
      \n<\/span><\/li>\n
    4. \u5f93\u696d\u54e1\u306e\u80fd\u529b\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c AI \u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002AI \u3092\u4eba\u9593\u306e\u5f79\u5272\u306b\u5bfe\u3059\u308b\u8105\u5a01\u3067\u306f\u306a\u304f\u3001\u3088\u308a\u826f\u3044\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u624b\u6bb5\u3068\u898b\u306a\u3059\u6587\u5316\u3092\u5968\u52b1\u3057\u307e\u3059\u3002<\/b>
      \n<\/span><\/li>\n
    5. \u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u8a08\u753b\u3002AI\u306e\u5b9f\u88c5\u306f\u59cb\u307e\u308a\u306b\u904e\u304e\u307e\u305b\u3093\u3002AI \u306e\u6709\u52b9\u6027\u306f\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u300c\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3066 AI \u3092\u7d99\u7d9a\u7684\u306b\u5fae\u8abf\u6574\u3057\u3001\u305d\u308c\u304c\u5b9f\u969b\u306b\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300d\u3068 Pinheiro \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/b><\/li>\n<\/ol>\n

      \u3053\u308c\u3089\u306e\u539f\u5247\u306b\u5f93\u3046\u7d44\u7e54\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u306e\u6b21\u306e\u6bb5\u968e\u3092\u30ea\u30fc\u30c9\u3059\u308b\u7acb\u5834\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u3053\u3067\u306f\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u304c\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u3001\u76f8\u4e92\u306b\u3064\u306a\u304c\u308a\u3001\u611f\u60c5\u306b\u97ff\u304f\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

      \u4eba\u9593\u4e3b\u5c0e\u3001AI \u6d3b\u7528\u306e CX \u304c\u672a\u6765\u3092\u52dd\u3061\u53d6\u308b<\/span><\/h3>\n

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      \u300cAI \u306e\u5c0e\u5165\u306f\u5358\u306a\u308b\u6280\u8853\u306e\u5b9f\u88c5\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eba\u3005\u304c\u305d\u308c\u306b\u3064\u3044\u3066\u3069\u3046\u8003\u3048\u3001\u611f\u3058\u3001\u95a2\u4fc2\u3092\u7bc9\u304f\u304b\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u7b2c\u4e00\u6b69\u306f\u30b3\u30fc\u30c9\u306b\u3042\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u6587\u5316\u306b\u3042\u308a\u307e\u3059\u3002\u300d\u3068 emtelco \u306e Adarv \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

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      2026 \u5e74\u4ee5\u964d\u3001\u969b\u7acb\u3064\u30d6\u30e9\u30f3\u30c9\u3068\u306f\u3001AI \u304c\u5358\u306a\u308b\u6280\u8853\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u306f\u306a\u3044\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u30d6\u30e9\u30f3\u30c9<\/a>\u3067\u3057\u3087\u3046\u3002\u305d\u308c\u306f\u3001\u3042\u3089\u3086\u308b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u3042\u3089\u3086\u308b\u610f\u601d\u6c7a\u5b9a\u3001\u3042\u3089\u3086\u308b\u95a2\u4fc2\u3092\u5f37\u5316\u3059\u308b\u6226\u7565\u7684\u306a\u80fd\u529b\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n

      AI \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3064\u3044\u3066\u3001\u3082\u306f\u3084\u8b70\u8ad6\u306e\u4f59\u5730\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u3092\u652f\u3048\u308b\u69cb\u6210\u8981\u7d20\u306a\u306e\u3067\u3059\u3002CX \u30ea\u30fc\u30c0\u30fc\u306b\u3068\u3063\u3066\u3001\u4eca\u554f\u3046\u3079\u304d\u306f AI \u3092\u5c0e\u5165\u3059\u308b\u304b\u3069\u3046\u304b\u3067\u306f\u306a\u304f\u3001\u3044\u304b\u306b\u65e9\u304f\u3001\u305d\u308c\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u3089\u308c\u308b\u304b\u3067\u3059\u3002<\/span>\u300c2026 Buyer\u2019s Guide for AI and CX<\/a>\u300d\u3092\u304a\u8aad\u307f\u3044\u305f\u3060\u304d\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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