{"id":626003,"date":"2026-06-03T11:18:06","date_gmt":"2026-06-03T18:18:06","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/how-unified-cx-systems-boost-agent-and-customer-experiences"},"modified":"2026-06-05T14:45:22","modified_gmt":"2026-06-05T21:45:22","slug":"how-unified-cx-systems-boost-agent-and-customer-experiences","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-unified-cx-systems-boost-agent-and-customer-experiences","title":{"rendered":"\u7d71\u5408CX\u30b7\u30b9\u30c6\u30e0\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3044\u304b\u306b\u5411\u4e0a\u3055\u305b\u308b\u304b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;d-none&#8221;]<span style=\"font-weight: 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href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8cea<\/a>\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u3092\u6539\u5584\u3059\u308b\u306b\u306f\u3001\u5358\u306b\u65b0\u3057\u3044\u30c4\u30fc\u30eb\u3092\u8ffd\u52a0\u3059\u308b\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u5358\u4e00\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u901a\u3058\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u30c7\u30fc\u30bf\u3092\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63a5\u7d9a\u3067\u304d\u308b\u3088\u3046\u306a<a 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400;\">\u5b9f\u969b\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304b\u3089\u7d99\u7d9a\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u81f3\u308b\u307e\u3067\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3066\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6210\u679c\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002\u305d\u306e\u4e00\u65b9\u3067\u3001\u65ad\u7247\u5316\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3084\u4e0d\u5341\u5206\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4e0d\u6e80\u3084\u96e2\u8077\u306e\u539f\u56e0\u3068\u306a\u308a\u3001\u751f\u7523\u6027\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4e21\u65b9\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u4e8b\u5b9f\u306f\u3001\u9867\u5ba2\u306b\u3082\u305f\u3089\u3055\u308c\u308b\u3088\u308a\u826f\u3044\u6210\u679c\u3068\u7d4c\u55b6\u6210\u679c\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u6295\u8cc7\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\u3092\u6d3b\u7528\u3057\u305fCRM\u306e\u7d71\u5408\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u969b\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u5c65\u6b74\u3092\u8868\u793a\u3059\u308b\u30b9\u30af\u30ea\u30fc\u30f3\u30dd\u30c3\u30d7\u304b\u3001\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9069\u5207\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u901a\u3058\u3066\u884c\u308f\u308c\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u52b9\u7387\u7684\u306b\u696d\u52d9\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u306f<a href=\"https:\/\/www.genesys.com\/blog\/post\/how-to-use-ai-to-truly-personalize-customer-interactions\" target=\"_blank\" rel=\"noopener\">\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u3092\u4eab\u53d7\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">AI\u99c6\u52d5\u578b\u306e\u7d71\u5408\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\" target=\"_blank\" rel=\"noopener\">\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306f\u3001<\/a><a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud<\/a><\/span><span style=\"font-weight: 400;\">\u2122<\/span><span style=\"font-weight: 400;\">\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7d71\u5408\u3055\u308c\u305f\u7d71\u5408CRM\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u5185\u3067\u3001\u53cd\u5fa9\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u81ea\u3089\u306e\u30d7\u30e9\u30a4\u30de\u30ea\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304b\u3089\u96e2\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u4e88\u6e2c\u7684\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u611f\u60c5\u5206\u6790\u3001\u305d\u3057\u3066\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5fdc\u3058\u305f\u63a8\u5968\u4e8b\u9805\u306a\u3069\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305f\u3068\u3048\u3070\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u5f97\u3089\u308c\u308b\u6b21\u306e\u6700\u5584\u7b56\u306e\u63d0\u6848\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7528\u3044\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u6700\u3082\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u7b56\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u6a5f\u4f1a\u3078\u3068\u5c0e\u304d\u307e\u3059\u3002\u307e\u305f\u611f\u60c5\u5206\u6790\u3092\u5229\u7528\u3059\u308b\u3068\u3001\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u65e9\u671f\u306b\u691c\u77e5\u3057\u305f\u4e0a\u3067\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u81ea\u52d5\u5316\u306f\u3001\u901a\u8a71\u5f8c\u306e\u30ed\u30b0\u3068\u8981\u7d04\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u6642\u9593\u3092\u4fa1\u5024\u306e\u9ad8\u3044\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5145\u3066\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\u306e\u52b9\u679c\u306f\u6e2c\u5b9a\u53ef\u80fd\u3067\u3059\uff1a2025\u5e747\u670831\u65e5\u73fe\u5728\u3001<\/span><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-customers-continue-to-extend-cloud-and-ai-capabilities-to-realize-new-levels-of-experience-orchestration-in-fiscal-year-2025\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Genesys Cloud\u306e\u304a\u5ba2\u69d8\u306e55%\u4ee5\u4e0a\u304c<\/span><\/a><span style=\"font-weight: 400;\"> \u5c11\u306a\u304f\u3068\u30821\u3064\u306eAI\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u306eAgent Copilot\u306e\u3088\u3046\u306a\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0AI\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u306e\u63a1\u7528\u7387\u306f\u3001\u524d\u5e74\u6bd4\u3067\u7d044\u500d\u306b\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u3088\u308a\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002Genesys\u306f\u30012025\u4f1a\u8a08\u5e74\u5ea6\u3060\u3051\u3067150\u4ef6\u4ee5\u4e0a\u306e\u65b0\u305f\u306aAI\u6a5f\u80fd\u3092\u30ed\u30fc\u30f3\u30c1\u3057\u305f\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001AI\u99c6\u52d5\u578b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6025\u901f\u306a\u5f37\u5316\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u30b7\u30fc\u30e0\u30ec\u30b9\u306aAI\u7d71\u5408\u306f\u3001\u751f\u7523\u6027\u3068\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u5411\u4e0a\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3001\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u901a\u3058\u3066\u3001\u6e2c\u5b9a\u53ef\u80fd\u306aROI\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3059\u308b\u3053\u3068\u3067\u3001AI\u306f\u751f\u7523\u6027\u3068\u54c1\u8cea\u306e\u4e21\u9762\u3067\u8907\u5408\u7684\u306a\u6539\u5584\u3092\u5b9f\u73fe\u3057\u3001\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u4eca\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u74b0\u5883\u306b\u304a\u3051\u308b\u9032\u5316\u3059\u308b\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068<strong>\u304c<\/strong>\u3067\u304d\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\u969c\u5bb3\u3092\u89e3\u6c7a\u3078\uff1aAI\u3092\u6d3b\u7528\u3057\u305f\u7d71\u5408\u30b7\u30b9\u30c6\u30e0\u306e\u5b9f\u4f8b<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u305f\u3081\u306b\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u9867\u5ba2\u3092\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u306b\u51fa\u308b\u524d\u306b\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u3059\u3067\u306b\u767a\u4fe1\u8005\u3092\u7279\u5b9a\u3057\u3001\u5bfe\u8a71\u5c65\u6b74\u3092\u53d6\u5f97\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u7406\u7531\u3092\u4e88\u6e2c\u3057\u3001\u95a2\u9023\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u8868\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u901a\u8a71\u3092\u8ee2\u9001\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u306b\u306f\u3001\u3059\u3079\u3066\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u4e00\u7dd2\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u3001\u9867\u5ba2\u306f\u540c\u3058\u3053\u3068\u3092\u7e70\u308a\u8fd4\u3057\u8aac\u660e\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\u3092\u6d3b\u7528\u3057\u305f\u8981\u7d04\u6a5f\u80fd\u306b\u3088\u308a\u3001\u901a\u8a71\u7d42\u4e86\u5f8c\u3001\u5f53\u8a72\u30b1\u30fc\u30b9\u306f\u81ea\u52d5\u7684\u306b\u30ed\u30b0\u306b\u8a18\u9332\u3055\u308c\u3001\u7c21\u6f54\u306a\u8981\u7d04\u3068\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u304c\u63d0\u793a\u3055\u308c\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u58eb\u6c17\u3092\u4f4e\u4e0b<strong>\u3055\u305b\u308b<\/strong>\u3053\u3068\u306a\u304f\u3001\u6b21\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3078\u3068\u79fb\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u304cAI\u3092\u642d\u8f09\u3057\u3001CRM\u3068\u7d71\u5408\u3055\u308c\u305fGenesys Cloud\u74b0\u5883\u306e\u6301\u3064\u30d1\u30ef\u30fc\u3067\u3059\u3002Genesys Cloud\u306f\u3001\u969c\u5bb3\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u6700\u5927\u9650\u306e\u96c6\u4e2d\u529b\u3092\u767a\u63ee\u3057\u3001\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u306b\u6e2c\u5b9a\u53ef\u80fd\u306a\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u7d71\u4e00\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u3001\u6a2a\u65ad\u7684\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u4e00\u8cab\u6027\u3092\u751f\u307f\u51fa\u3059\u6a5f\u4f1a\u306b\u3082\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u304c\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u3042\u308b\u3044\u306f\u30bb\u30ad\u30e5\u30a2\u306a\u30d3\u30c7\u30aa\u30b5\u30dd\u30fc\u30c8\u306e\u3046\u3061\u3001\u3069\u308c\u3092\u901a\u3058\u3066\u63a5\u7d9a\u3057\u3066\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u5404\u6bb5\u968e\u306b\u304a\u3044\u3066360\u5ea6\u306e\u5168\u4f53\u50cf\u3068AI\u99c6\u52d5\u578b\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u4e00\u8cab\u6027\u306f\u3001\u4fe1\u983c\u306e\u69cb\u7bc9\u3001\u51e6\u7406\u6642\u9593\u306e\u77ed\u7e2e\u3001\u305d\u3057\u3066\u4f01\u696d\u304c\u30d6\u30e9\u30f3\u30c9\u30d7\u30ed\u30df\u30b9\u3092\u679c\u305f\u3059\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u8a8d\u5b9a\u9023\u643a\u306e\u5f79\u5272<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u8a8d\u5b9a\u9023\u643a\u306f\u6280\u8853\u7684\u306a\u4e92\u63db\u6027\u3092\u4fdd\u8a3c\u3059\u308b\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u4f53\u304c\u3001\u30bb\u30ad\u30e5\u30a2\u3067\u4fe1\u983c\u3067\u304d\u3001\u304b\u3064\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u3082\u306e\u3068\u306a\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e3b\u8981\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306e\u8a8d\u8a3c\u306f\u3001\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c<a href=\"https:\/\/www.genesys.com\/blog\/post\/navigating-the-new-era-of-security-privacy-and-compliance\" target=\"_blank\" rel=\"noopener\">\u5b89\u5b9a\u6027\u3001\u30c7\u30fc\u30bf\u4fdd\u8b77\u3001<\/a>\u304a\u3088\u3073GDPR\u3084HIPAA\u306a\u3069\u306e\u696d\u754c\u57fa\u6e96\u3078\u306e\u6e96\u62e0\u306b\u3064\u3044\u3066\u53b3\u683c\u306a\u30c6\u30b9\u30c8\u3092\u7d4c\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u6d3b\u7528\u3057\u305f\u6a5f\u80fd\u3092\u7d44\u307f\u8fbc\u3080\u969b\u306b\u306f\u3001\u3053\u306e\u30ec\u30d9\u30eb\u306e\u4fdd\u8a3c\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u7d71\u5408\u30b7\u30b9\u30c6\u30e0\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3068Genesys Cloud\u306e\u9593\u3067\u30c7\u30fc\u30bf\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u304b\u3064\u30bb\u30ad\u30e5\u30a2\u306b\u6d41\u308c\u308b\u3053\u3068\u3067\u521d\u3081\u3066\u6700\u9ad8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u4fe1\u983c\u6027\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001<a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"noopener\">\u8a8d\u5b9a\u9023\u643a\u306f<\/a>\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u5c0e\u5165\u671f\u9593\u3092\u6570\u30f6\u6708\u304b\u3089\u6570\u9031\u9593\u3078\u3068\u77ed\u7e2e\u3059\u308b\u3053\u3068\u3067\u30bf\u30a4\u30e0\u30c8\u30a5\u30d0\u30ea\u30e5\u30fc\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5927\u5e45\u306a\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306e\u969b\u306b\u7279\u306b\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8a8d\u5b9a\u3055\u308c\u305f\u7d71\u5408\u3068AI\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u81ea\u4fe1\u3092\u6301\u3063\u3066\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u62e1\u5927\u3057\u3001\u521d\u56de\u5bfe\u5fdc\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u81ea\u793e\u306e\u30d6\u30e9\u30f3\u30c9\u30d7\u30ed\u30df\u30b9\u3092\u53cd\u6620\u3059\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3067\u304d\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3088\u308b\u696d\u52d9\u304a\u3088\u3073\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5f71\u97ff<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u6210\u679c\u306f\u3001\u975e\u5e38\u306b\u5927\u304d\u306a\u3082\u306e\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u5206\u65ad\u306e\u5c11\u306a\u3044\u74b0\u5883\u3067\u696d\u52d9\u3092\u884c\u3048\u308b\u305f\u3081\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u96e2\u8077\u7387\u306e\u4f4e\u6e1b\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306f\u3001\u3088\u308a\u8fc5\u901f\u306a\u89e3\u6c7a\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3001\u5f15\u304d\u7d99\u304e\u56de\u6570\u306e\u6e1b\u5c11\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u904b\u7528\u9762\u306b\u304a\u3044\u3066\u3001\u7d44\u7e54\u306f\u6b21\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30b7\u30b9\u30c6\u30e0\u5207\u308a\u66ff\u3048\u306e\u524a\u6e1b\u3068AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u30bf\u30b9\u30af\u306b\u3088\u308a\u30011\u901a\u8a71\u3042\u305f\u308a\u6570\u5206\u9593\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u7d71\u5408\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u7c21\u7d20\u5316\u3055\u308c\u308b\u305f\u3081\u3001\u65b0\u5165\u793e\u54e1\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u8fc5\u901f\u5316\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8a8d\u77e5\u8ca0\u8377\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\u7d71\u4e00\u3055\u308c\u308b\u672a\u6765\uff1a\u5353\u8d8a\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Softphone\u306f\u300120\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308aGenesys\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u4fe1\u983c\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002Genesys AppFoundry<sup>\u00ae <\/sup>Marketplace\u3067\u8ca9\u58f2\u3055\u308c\u3066\u3044\u308bSoftphone Smart Connectors\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u5206\u91ce\u306e\u4f01\u696d\u3067\u5e83\u304f\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Softphone Smart Connectors\u306f\u3001Genesys Cloud\u3068\u3059\u3079\u3066\u306eCRM\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5909\u9769\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30b3\u30cd\u30af\u30bf\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u5927\u5e45\u306a\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys\u3068Softphone\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u4e0b\u8a18\u306e\u3053\u3068\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>\u30bf\u30a4\u30e0\u30c8\u30a5\u30d0\u30ea\u30e5\u30fc\u306e\u77ed\u7e2e\uff1a<\/strong>\u521d\u65e5\u304b\u3089\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u52d5\u4f5c\u3059\u308b\u8a8d\u5b9a\u6e08\u307f\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u6570\u30f6\u6708\u3067\u306f\u306a\u304f\u6570\u9031\u9593\u3067\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>\u7d71\u5408\u306e\u30aa\u30fc\u30d0\u30fc\u30d8\u30c3\u30c9\u3092\u524a\u6e1b\uff1a<\/strong>\u30ab\u30b9\u30bf\u30e0\u30b3\u30fc\u30c9\u306e\u8907\u96d1\u3055\u3092\u8efd\u6e1b\u3059\u308b\u3001\u5b9f\u7e3e\u306e\u3042\u308b\u30d9\u30f3\u30c0\u30fc\u8a8d\u5b9a\u306e\u30b3\u30cd\u30af\u30bf\u306b\u3088\u308a\u3001IT\u90e8\u9580\u306e\u4f5c\u696d\u8ca0\u8377\u3068\u30ea\u30b9\u30af\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306aAI\u5bfe\u5fdc\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\uff1a<\/strong>AI\u99c6\u52d5\u578b\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ac\u30a4\u30c0\u30f3\u30b9\u3001\u5206\u6790\u3092\u6d3b\u7528\u3057\u3064\u3064\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3084\u5730\u57df\u3092\u307e\u305f\u3044\u3067\u6a5f\u80fd\u3092\u5bb9\u6613\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>\u4e00\u8cab\u6027\u306e\u3042\u308b\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff1a<\/strong>\u5358\u4e00\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u30ea\u30c3\u30c1\u306a\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u901a\u3058\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a8\u30f3\u30d1\u30ef\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f5c\u696d\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/softphone.ai\/schedule-a-demo\/?utm_source=AppFoundry+Marketing+Activities&amp;utm_medium=September+Blog+Post\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Softphone Smart Connectors<\/span><\/a><span style=\"font-weight: 400;\">\u306f\u3001Genesys AppFoundry\u304b\u3089\u5165\u624b\u3067\u304d\u307e\u3059\u3002\u5b9f\u969b\u306e\u52d5\u4f5c\u3092\u78ba\u8a8d\u3057\u305f\u3044\u5834\u5408\u306f\u3001<\/span><a href=\"https:\/\/softphone.uk\/schedule-a-demo\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u30c7\u30e2\u3092\u30ea\u30af\u30a8\u30b9\u30c8<\/span><\/a><span style=\"font-weight: 400;\"> \u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221; el_clas [&hellip;]<\/p>\n","protected":false},"author":1191,"featured_media":598828,"template":"","tax_priority":[55],"tax_blogtype":[17743],"tax_blogcategory":[15929,13116],"tax_contenttheme":[14862],"tax_bundle":[],"tax_contenttheme2":[16155],"tax_capability_sitewide":[16306],"tax_products_programs":[17529],"tax_buying_job":[16657],"tax_buyer_persona":[16922,16892],"tax_sector":[],"tax_segment":[17142,18510,17119],"class_list":["post-626003","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-55","tax_blogtype-partners-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-cloud-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_contenttheme2-improve-employee-experience-ja-jp","tax_capability_sitewide-integrations-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp","tax_buying_job-job-2-solution-exploration-ja-jp","tax_buyer_persona-technical-ja-jp","tax_buyer_persona-business-ja-jp","tax_segment-smb-ja-jp","tax_segment-18510","tax_segment-midsized-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/626003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1191"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/626003\/revisions"}],"predecessor-version":[{"id":628446,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/626003\/revisions\/628446"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/598828"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=626003"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=626003"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=626003"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=626003"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=626003"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=626003"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=626003"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=626003"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=626003"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=626003"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=626003"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=626003"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=626003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}