{"id":612987,"date":"2025-10-31T11:09:52","date_gmt":"2025-10-31T18:09:52","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/dont-let-cyberthreats-haunt-cx-trust-and-brand-loyalty"},"modified":"2026-02-12T18:43:49","modified_gmt":"2026-02-13T02:43:49","slug":"dont-let-cyberthreats-haunt-cx-trust-and-brand-loyalty","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/dont-let-cyberthreats-haunt-cx-trust-and-brand-loyalty","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3068\u306f\uff1fCX\u306e\u4fe1\u983c\u4f4e\u4e0b\u3068\u30d6\u30e9\u30f3\u30c9\u6bc0\u640d\u3092\u9632\u3050\u65b9\u6cd5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text 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href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\">\u300cThe State of Customer Experience\u300d<\/a>\u30ec\u30dd\u30fc\u30c8 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Cloud\u3092\u5b89\u5168\u306b\u62e1\u5f35\u3067\u304d\u308b\u9ad8\u3044\u4fe1\u983c\u6027\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 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href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/security-and-compliance\">&gt;&gt;\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u4e0d\u5b89\u3092\u89e3\u6d88&lt;&lt;<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud\u304c\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u3069\u306e\u3088\u3046\u306b\u5f37\u5316\u3059\u308b\u304b<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-605655 alignleft\" src=\"https:\/\/www.genesys.com\/media\/hero_img-security_and_compliance.jpg\" alt=\"\" width=\"382\" height=\"231\" srcset=\"https:\/\/www.genesys.com\/media\/hero_img-security_and_compliance.jpg 792w, https:\/\/www.genesys.com\/media\/hero_img-security_and_compliance-300x182.jpg 300w, https:\/\/www.genesys.com\/media\/hero_img-security_and_compliance-238x144.jpg 238w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/><\/p>\n<p>Genesys Cloud\u306f\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u8981\u4ef6\u3092\u6e80\u305f\u3057\u306a\u304c\u3089\u3001\u73fe\u4ee3\u306e\u4f01\u696d\u306b\u6c42\u3081\u3089\u308c\u308b\u6a5f\u52d5\u6027\uff08\u30a2\u30b8\u30ea\u30c6\u30a3\uff09\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306fGenesys\u306e\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u4e2d\u6838\u3067\u3042\u308a\u3001\u304a\u5ba2\u69d8\u304c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u3069\u3061\u3089\u304b\u3092\u9078\u3070\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u72b6\u6cc1\u306b\u9665\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>Genesys Cloud\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-studio\">AI\u3092\u642d\u8f09\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3068\u3057\u3066\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u305f\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u4fdd\u8b77\u3059\u308b\u3053\u3068\u3092\u524d\u63d0\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5b89\u5168\u6027\u3092\u78ba\u4fdd\u3057\u305f\u3046\u3048\u3067\u3001\u7a4d\u6975\u7684\u306a\u9769\u65b0\u306b\u53d6\u308a\u7d44\u3081\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u9032\u5316\u3092\u901a\u3058\u3066\u3001Genesys Cloud\u306f\u5c06\u6765\u3092\u898b\u636e\u3048\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001Genesys Cloud\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u81ea\u793e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4e21\u7acb\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u60c5\u5831\u6f0f\u6d29\u30ea\u30b9\u30af\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56<\/h3>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u3084\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5fb9\u5e95\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002Genesys Cloud\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5236\u5fa1\u306f\u7d44\u7e54\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u6cd5\u4ee4\u3084\u696d\u754c\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u60c5\u5831\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u30c7\u30fc\u30bf\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u3092\u4fdd\u8b77\u3057\u307e\u3059\u3002<\/p>\n<h3>\u91d1\u878d\u696d\u754c\u306b\u304a\u3051\u308b\u898f\u5236\u5bfe\u5fdc\u3078\u306e\u5099\u3048<\/h3>\n<p>Digital Operational Resilience Act \uff08DORA\uff09\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u5404\u7a2e\u898f\u5236\u306f\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u696d\u754c\u306a\u3069\u306e\u898f\u5236\u5bfe\u8c61\u5206\u91ce\u306b\u5bfe\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u660e\u78ba\u306a\u6307\u91dd\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3084\u7d44\u7e54\u306f\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u9075\u5b88\u3001\u696d\u52d9\u30ea\u30b9\u30af\u306e\u8efd\u6e1b\u3001\u305d\u3057\u3066\u696d\u52d9\u56de\u5fa9\u529b\u306e\u4e8b\u524d\u5f37\u5316\u3068\u3044\u3063\u305f\u65b0\u305f\u306a\u30cb\u30fc\u30ba\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u3068\u305d\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u5b9f\u969b\u306e\u904b\u7528\u306b\u9069\u7528\u3067\u304d\u308b\u5f62\u3078\u3068\u5177\u4f53\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u7c21\u7d20\u5316\u3001\u696d\u52d9\u56de\u5fa9\u529b\u306e\u5411\u4e0a\u3001\u3055\u3089\u306b\u306f\u5730\u57df\u3092\u307e\u305f\u3044\u3060\u78ba\u5b9f\u306a\u62e1\u5f35\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<h3>Genesys Cloud\u304c\u5b9f\u73fe\u3059\u308b\u9ad8\u53ef\u7528\u6027\u3068\u5f37\u56fa\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u76e4<\/h3>\n<p>Genesys Cloud\u306f\u3001Amazon Web Services\uff08AWS\uff09\u4e0a\u3067\u512a\u308c\u305f\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u57fa\u76e4\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u4e16\u754c\u5404\u5730\u306e\u8907\u6570\u306e\u72ec\u7acb\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/global-availability\">AWS\u30ea\u30fc\u30b8\u30e7\u30f3\u304a\u3088\u3073\u53ef\u7528\u6027\u30be\u30fc\u30f3<\/a>\u306b\u5c55\u958b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u57fa\u76e4\u306b\u3088\u308a\u3001\u91cd\u8981\u5ea6\u306e\u9ad8\u3044\u696d\u52d9\u306b\u6c42\u3081\u3089\u308c\u308b\u56de\u5fa9\u529b\u3001\u9ad8\u53ef\u7528\u6027\u3001\u305d\u3057\u3066\u5f37\u56fa\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u78ba\u4fdd\u3055\u308c\u307e\u3059\u3002\u3055\u3089\u306b\u9700\u8981\u306e\u6025\u5897\u3084\u6e1b\u5c11\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u77ac\u6642\u304b\u3064\u4e8b\u5b9f\u4e0a\u7121\u5236\u9650\u306b\u62e1\u5f35\u3067\u304d\u308b\u8a2d\u8a08\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Genesys\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304a\u3088\u3073GRC\u90e8\u9580\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308bJarrod Sexton\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u201c\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u306f\u3001AI\u3084\u9867\u5ba2\u306e\u671f\u5f85\u3068\u540c\u3058\u901f\u3055\u3067\u9032\u5316\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002Genesys\u306f\u3001\u65b0\u305f\u306a\u30ea\u30b9\u30af\u306b\u5bfe\u5fdc\u3057\u306a\u304c\u3089\u3001\u5b89\u5168\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u6e96\u62e0\u3057\u305f\u57fa\u76e4\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002 \u5305\u62ec\u7684\u306a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u3001\u62e1\u5927\u3092\u7d9a\u3051\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5c55\u958b\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306f\u81ea\u4fe1\u3092\u6301\u3063\u3066\u3001\u30bb\u30ad\u30e5\u30a2\u3067\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u6e96\u62e0\u3057\u3001\u56de\u5fa9\u529b\u3092\u5099\u3048\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3042\u3089\u3086\u308b\u5bfe\u8a71\u3067\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u201d[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AppFoundry\u306b\u3088\u308b\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u62e1\u5f35<\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-366296 alignleft\" src=\"https:\/\/www.genesys.com\/media\/How-to-avoid-common-call-center-compliance-missteps-374x210-1.jpg\" alt=\"\" width=\"374\" height=\"210\" srcset=\"https:\/\/www.genesys.com\/media\/How-to-avoid-common-call-center-compliance-missteps-374x210-1.jpg 374w, https:\/\/www.genesys.com\/media\/How-to-avoid-common-call-center-compliance-missteps-374x210-1-300x168.jpg 300w, https:\/\/www.genesys.com\/media\/How-to-avoid-common-call-center-compliance-missteps-374x210-1-256x144.jpg 256w, https:\/\/www.genesys.com\/media\/How-to-avoid-common-call-center-compliance-missteps-374x210-1-293x165.jpg 293w\" sizes=\"(max-width: 374px) 100vw, 374px\" \/><\/p>\n<p>AppFoundry\u306f\u3001\u9867\u5ba2\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u30e2\u30c7\u30eb\u306b\u9069\u5408\u3057\u305f\u5c02\u7528\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4f01\u696d\u3084\u7d44\u7e54\u306f\u3001\u53b3\u9078\u3055\u308c\u305f\u5be9\u67fb\u6e08\u307f\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u6700\u9069\u306a\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u3001\u4e0d\u5fc5\u8981\u306a\u8907\u96d1\u3055\u3092\u4f34\u3046\u3053\u3068\u306a\u304f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u5f37\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u306eAppFoundry\u90e8\u9580\u30b7\u30cb\u30a2\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3067\u3042\u308b <a href=\"https:\/\/www.linkedin.com\/in\/juergentolksdorf\/\">Juergen Tolksdorf<\/a>\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u201cGenesys Cloud\u306eAppFoundry\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u3084\u7d44\u7e54\u306f\u3001\u72ec\u81ea\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u305f\u5f62\u3067\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u7d71\u5408\u3084\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u9069\u5316\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u304c\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u30ea\u30b9\u30af\u3092\u4f4e\u6e1b\u3057\u3001\u65b0\u305f\u306a\u6210\u9577\u6a5f\u4f1a\u3092\u5275\u51fa\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u53b3\u9078\u3055\u308c\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u9769\u65b0\u6027\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u306b\u4fe1\u983c\u3067\u304d\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u4e8b\u696d\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u201d[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u5f37\u56fa\u306a\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u3082\u305f\u3089\u3059\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u5f37\u529b\u306a\u30b5\u30a4\u30d0\u30fc\u30cf\u30a4\u30b8\u30fc\u30f3\u306b\u306f\u3001\u4fb5\u5bb3\u30ea\u30b9\u30af\u3092\u4f4e\u6e1b\u3059\u308b\u305f\u3081\u306e\u4e88\u9632\u7b56\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u6e2c\u5b9a\u53ef\u80fd\u306a\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u793a\u3059\u3088\u3046\u306b\u3001Genesys Cloud\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u3001\u305d\u306e\u52b9\u679c\u306f\u3055\u307e\u3056\u307e\u306a\u9818\u57df\u306b\u53ca\u3073\u307e\u3059\u3002<\/p>\n<p><strong>\u52b9\u7387\u6027\uff1a<\/strong>\u660e\u78ba\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u81ea\u52d5\u5316\u3055\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u904b\u7528\u306b\u3088\u308a\u3001\u624b\u4f5c\u696d\u306b\u3088\u308b\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u76e3\u67fb\u5bfe\u5fdc\u306b\u8ffd\u308f\u308c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u3088\u308a\u6226\u7565\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u6295\u8cc7\u5bfe\u52b9\u679c\uff08ROI\uff09\uff1a<\/strong>\u7f70\u91d1\u3084\u696d\u52d9\u4e2d\u65ad\u306b\u3088\u308b\u591a\u984d\u306e\u30b3\u30b9\u30c8\u3092\u4e8b\u524d\u306b\u56de\u907f\u3067\u304d\u308b\u3088\u3046\u3001Genesys Cloud\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u914d\u616e\u3057\u305f\u8a2d\u8a08\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u95a2\u3059\u308b\u7d44\u307f\u8fbc\u307f\u578b\u306e\u5236\u5fa1\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u3084\u7d44\u7e54\u306f\u3001\u30bb\u30ad\u30e5\u30a2\u3067\u30a2\u30b8\u30e3\u30a4\u30eb\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u57fa\u76e4\u3068\u3057\u305f\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u52b9\u7387\u5316\u3068\u3001\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u52a0\u901f\u3092\u901a\u3058\u3066\u3001\u9ad8\u3044\u6295\u8cc7\u5bfe\u52b9\u679c\uff08ROI\uff09\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u4fe1\u983c\uff1a<\/strong>\u30b5\u30a4\u30d0\u30fc\u30cf\u30a4\u30b8\u30fc\u30f3\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u904b\u7528\u30ec\u30d9\u30eb\u3067\u5b9f\u8a3c\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u5f37\u5316\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u898f\u5236\u5f53\u5c40\u3001\u5f93\u696d\u54e1\u3001\u6295\u8cc7\u5bb6\u304b\u3089\u306e\u4fe1\u983c\u69cb\u7bc9\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9577\u671f\u7684\u306a\u4fe1\u7528\u3068\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u30bb\u30ad\u30e5\u30a2\u306a\u5b9f\u8df5\u3092\u652f\u3048\u308b\u5f37\u529b\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u3088\u308a\u3001\u65b0\u305f\u306a\u6280\u8853\u306e\u8fc5\u901f\u306a\u5c0e\u5165\u3084\u691c\u8a3c\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u5c06\u6765\u3092\u898b\u636e\u3048\u305f\u8cea\u306e\u9ad8\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>AppFoundry Marketplace\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4f4e\u3044\u30ea\u30b9\u30af\u3067\u65b0\u6a5f\u80fd\u3092\u8a66\u9a13\u7684\u306b\u5c0e\u5165\u3057\u3001\u3088\u308a\u5bb9\u6613\u304b\u3064\u5927\u898f\u6a21\u306b\u5c55\u958b\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX\u306e\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u76e4\u3092\u69cb\u7bc9<\/h2>\n<p>\u751f\u6210AI\u304a\u3088\u3073\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u3042\u308a\u65b9\u3092\u518d\u5b9a\u7fa9\u3057\u3001\u81ea\u52d5\u5316\u30fb\u62e1\u5f35\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30fb\u6700\u9069\u5316\u3092\u304b\u3064\u3066\u306a\u3044\u30ec\u30d9\u30eb\u3067\u5b9f\u73fe\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u4eca\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5f79\u5272\u3082\u5927\u304d\u304f\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u3084\u7d44\u7e54\u306f\u3001\u5f37\u56fa\u306a\u30b5\u30a4\u30d0\u30fc\u30cf\u30a4\u30b8\u30fc\u30f3\u3092\u78ba\u7acb\u3059\u308c\u3070\u3001\u5b89\u5fc3\u3057\u3066\u6311\u6226\u3057\u3001\u6301\u7d9a\u7684\u306b\u4e8b\u696d\u3092\u62e1\u5927\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u8a2d\u8a08\u601d\u60f3\u3068\u3001\u53b3\u683c\u306a\u691c\u8a3c\u3092\u7d4c\u305fAppFoundry\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30c7\u30fc\u30bf\u3084\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u9ad8\u5ea6\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5236\u5fa1\u306e\u3082\u3068\u3067\u78ba\u5b9f\u306b\u4fdd\u8b77\u3067\u304d\u307e\u3059\u3002Genesys\u306eAppFoundry\u30d1\u30fc\u30c8\u30ca\u30fc\u57fa\u76e4\u3067\u63d0\u4f9b\u3055\u308c\u308b\u591a\u69d8\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u7d44\u7e54\u306e\u6a5f\u52d5\u6027\u3092\u7dad\u6301\u3057\u3001\u5c06\u6765\u306b\u5099\u3048\u305f\u7ba1\u7406\u4f53\u5236\u306e\u5f37\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5f37\u5316\u304cCX\u306e\u4fe1\u983c\u3092\u5b88\u308b<\/h2>\n<p>\u30b5\u30a4\u30d0\u30fc\u30cf\u30a4\u30b8\u30fc\u30f3\u306f\u3001\u3082\u306f\u3084\u4f01\u696d\u306b\u3068\u3063\u3066\u5f8c\u56de\u3057\u306b\u3067\u304d\u308b\u8ab2\u984c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u306e\u6642\u4ee3\u306b\u6210\u529f\u3059\u308b\u4f01\u696d\u306f\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u696d\u52d9\u306e\u4e21\u9762\u306b\u304a\u3044\u3066\u30b5\u30a4\u30d0\u30fc\u30cf\u30a4\u30b8\u30fc\u30f3\u3092\u512a\u5148\u3057\u3066\u3044\u307e\u3059\u3002Genesys Cloud\u3068AppFoundry\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5dee\u5225\u5316\u3092\u56f3\u308a\u3001\u4fe1\u983c\u3092\u7bc9\u304d\u306a\u304c\u3089\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u4e8b\u696d\u3092\u62e1\u5927\u3057\u3001\u5b89\u5168\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u3068AppFoundry Marketplace\u304c\u3001\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u306e\u5275\u51fa\u306b\u3069\u306e\u3088\u3046\u306b\u8ca2\u732e\u3067\u304d\u308b\u306e\u304b\u306b\u3064\u3044\u3066\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u7279\u5316\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/integrations-apps\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component card w-100 bgc-white horizontal text-center thumbnail  chevron-only  \" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\">2026\u5e74\u7248 AI\u3068CX\u306e\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/a><\/p>\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u4e0d\u5b89\u3092\u89e3\u6d88\u3059\u308b<\/p>\n<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u73fe\u4ee3\u3067\u306f\u3001\u6280\u8853 [&hellip;]<\/p>\n","protected":false},"author":1178,"featured_media":601374,"template":"","tax_priority":[55],"tax_blogtype":[17748,17743],"tax_blogcategory":[15929,16008,13116],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[16126],"tax_capability_sitewide":[16214,16306,16366],"tax_products_programs":[16483,17529],"tax_buying_job":[16646],"tax_buyer_persona":[18613,16922,16892],"tax_sector":[],"tax_segment":[17142,18510,17119],"class_list":["post-612987","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-55","tax_blogtype-genesys-ja-jp","tax_blogtype-partners-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-ecosystem-ja-jp","tax_blogcategory-cloud-ja-jp","tax_contenttheme2-improve-customer-experience-ja-jp","tax_capability_sitewide-ai-and-automation-ja-jp","tax_capability_sitewide-integrations-ja-jp","tax_capability_sitewide-security-and-availability-ja-jp","tax_products_programs-genesys-ai-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp","tax_buying_job-job-1-problem-identification-ja-jp","tax_buyer_persona-technical-sv-se-ja-jp","tax_buyer_persona-technical-ja-jp","tax_buyer_persona-business-ja-jp","tax_segment-smb-ja-jp","tax_segment-18510","tax_segment-midsized-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/612987","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1178"}],"version-history":[{"count":16,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/612987\/revisions"}],"predecessor-version":[{"id":614378,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/612987\/revisions\/614378"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/601374"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=612987"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=612987"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=612987"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=612987"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=612987"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=612987"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=612987"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=612987"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=612987"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=612987"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=612987"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=612987"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=612987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}