{"id":608968,"date":"2026-01-27T13:27:47","date_gmt":"2026-01-27T21:27:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=608968"},"modified":"2026-01-27T13:27:47","modified_gmt":"2026-01-27T21:27:47","slug":"voc-analysis-cx-improvement","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/voc-analysis-cx-improvement","title":{"rendered":"VOC\u5206\u6790\u3068\u306f\uff1f\u9867\u5ba2\u306e\u58f0\u3092\u6d3b\u304b\u3057\u3066CX\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3068\u305d\u306e\u52b9\u679c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]VOC \uff08\u9867\u5ba2\u306e\u58f0\uff09\u3092\u5206\u6790\u30fb\u6d3b\u7528\u3059\u308b\u3053\u3068\u306f\u3001 CX \uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u5411\u4e0a\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u306a\u305c\u306a\u3089\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u306e\u6709\u52b9\u6027\u3092\u5b9f\u611f\u3057\u3066\u3044\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<br \/>\n\u305d\u306e\u6d41\u308c\u3067\u3001 VOC \u306e\u5b9d\u5eab\u3067\u3042\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u793e\u5185\u304b\u3089\u3082\u6ce8\u76ee\u3092\u96c6\u3081\u308b\u90e8\u7f72\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u5b9f\u52d9\u306e\u3054\u62c5\u5f53\u8005\u304c\u3001 VOC \u5206\u6790\u3092 CX \u5411\u4e0a\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3066\u308b\u306e\u304b\u30a4\u30e1\u30fc\u30b8\u3067\u304d\u308b\u3088\u3046\u3001 VOC \u5206\u6790\u306e\u57fa\u790e\u3001\u5177\u4f53\u7684\u306a\u5206\u6790\u624b\u9806\u3001 AI \u3092\u5b9f\u88c5\u3057\u305f\u30c4\u30fc\u30eb\uff08 Genesys Cloud CX \uff09\u3092\u6d3b\u7528\u3057\u305f\u5b9f\u8df5\u7684\u306a\u5206\u6790\u3068\u6539\u5584\u306e\u5b9f\u65bd\u307e\u3067\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-26\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\u00a0VOC \u5206\u6790\u3068\u306f\u4f55\u304b\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5f79\u5272\u3068\u91cd\u8981\u6027<\/a><\/li>\n<li><a href=\"#link02\">\u00a0VOC \u5206\u6790\u65b9\u6cd5\u30fb\u5206\u6790\u30c4\u30fc\u30eb\u306b\u5fc5\u8981\u306a\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"#link03\">\u5b9f\u969b\u306b\u5f97\u3089\u308c\u308b\u52b9\u679c\u3068\u5c0e\u5165\u4e8b\u4f8b<\/a><\/li>\n<li><a href=\"#link04\">\u307e\u3068\u3081<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link01\"><\/a> VOC \u5206\u6790\u3068\u306f\u4f55\u304b\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5f79\u5272\u3068\u91cd\u8981\u6027<\/strong><\/h2>\n<p>\u9867\u5ba2\u306e\u58f0\u3068\u3044\u3063\u3066\u3082\u3001\u597d\u610f\u7684\u306a\u3082\u306e\u304b\u3089\u6279\u5224\u7684\u306a\u3082\u306e\u3001\u81f3\u6025\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u3082\u306e\u307e\u3067\u3055\u307e\u3056\u307e\u3067\u3059\u3002 VOC \u3084 VOC \u5206\u6790\u3092\u5b9a\u7fa9\u3057\u3001\u305d\u306e\u5fc5\u8981\u6027\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0VOC \u30fb VOC \u5206\u6790\u3068\u306f\u3069\u3046\u3044\u3046\u610f\u5473\uff1f<\/strong><\/h3>\n<p>VOC \uff08 Voice of Customer \uff09\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u8981\u671b\u3001\u554f\u3044\u5408\u308f\u305b\u3001\u4e0d\u6e80\u3001\u611f\u60f3\u3001\u8a55\u4fa1\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u300c\u9867\u5ba2\u306e\u58f0\u300d\u3067\u3059\u3002<br \/>\n\u3053\u308c\u3089\u306b\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u76f8\u8ac7\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u3001 SNS \u3078\u306e\u6295\u7a3f\u3001\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u60c5\u5831\u3082\u542b\u307f\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;608970&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]\u305d\u3057\u3066\u00a0 VOC \u5206\u6790\u3068\u306f\u3001\u5358\u306b\u300c\u9867\u5ba2\u306e\u58f0\u3092\u8074\u304f\u300d\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u53ce\u96c6\u3057\u305f\u58f0\u3092\u5206\u6790\u3057\u3001\u6539\u5584\u306b\u6d3b\u304b\u3059\u4ed5\u7d44\u307f\u3084\u30d7\u30ed\u30bb\u30b9\u306e\u3053\u3068\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u9867\u5ba2\u304c\u672c\u5f53\u306b\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u3084\u4e0d\u6e80\u306e\u6839\u672c\u539f\u56e0\u3092\u53ef\u8996\u5316\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u7e4b\u3052\u308b\u6d3b\u52d5\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0VOC \u5206\u6790\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b 3 \u3064\u306e\u7406\u7531<\/strong><\/h3>\n<p>\u4e3b\u306a 3 \u3064\u306e\u7406\u7531\u304b\u3089\u3001 VOC \u5206\u6790\u304c\u5fc5\u8981\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08 CS \uff09\u306e\u5411\u4e0a\uff1a<br \/>\n\u84c4\u7a4d\u3055\u308c\u305f VOC \u3092\u5206\u6790\u3059\u308b\u3068\u3001\u3088\u304f\u3042\u308b\u4e0d\u6e80\u3084\u8a55\u4fa1\u30dd\u30a4\u30f3\u30c8\u3001\u5bfe\u5fdc\u3078\u306e\u671f\u5f85\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001 FAQ \u6574\u5099\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084 NPS\u00a0 \u3068\u3044\u3063\u305f CX \u6307\u6a19\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u76f4\u7d50\uff1a<br \/>\n\u9867\u5ba2\u306e\u58f0\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3084\u958b\u767a\u90e8\u9580\u306b\u3068\u3063\u3066\u3001\u6700\u3082\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3067\u3059\u3002 VOC \u3092\u5168\u793e\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u3068\u3057\u3066\u306e\u6539\u5584\u30b9\u30d4\u30fc\u30c9\u304c\u901f\u304f\u306a\u308a\u307e\u3059\u3002<br \/>\n\u305f\u3068\u3048\u3070\u300c\u30a2\u30d7\u30ea\u306e\u64cd\u4f5c\u304c\u308f\u304b\u308a\u3065\u3089\u3044\u300d\u300c\u914d\u9001\u304c\u9045\u3044\u300d\u3068\u3044\u3063\u305f\u58f0\u304c\u7d99\u7d9a\u3057\u3066\u898b\u3089\u308c\u308b\u5834\u5408\u3001\u6539\u5584\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306b\u3082\u4f7f\u3048\u307e\u3059\u3002<\/li>\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\uff1a<br \/>\n\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u65e9\u671f\u306b\u767a\u898b\u3057\u3001\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u968f\u6642\u5b9f\u884c\u3067\u304d\u308c\u3070\u3001\u300c\u8a71\u3092\u805e\u3044\u3066\u6539\u5584\u3057\u3066\u304f\u308c\u305f\u300d\u3068\u9867\u5ba2\u306e\u4fe1\u983c\u611f\u306f\u9ad8\u307e\u308a\u3001\u7d99\u7d9a\u5229\u7528\u3084\u30ea\u30d4\u30fc\u30c8\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u3064\u307e\u308a\u3001 VOC \u5206\u6790\u306f\u300c\u9867\u5ba2\u96e2\u308c\u306e\u9632\u6b62\u300d\u306b\u3082\u6709\u52b9\u3067\u3042\u308a\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u9375\u3068\u306a\u308a\u5f97\u308b\u3053\u3068\u304b\u3089\u5fc5\u8981\u306a\u306e\u3067\u3059\u3002<\/p>\n<h3><strong>\u9867\u5ba2\u306e\u58f0\uff08 VOC \uff09\u306f\u3069\u3053\u304b\u3089\u96c6\u3081\u308b\uff1f<\/strong><\/h3>\n<p>VOC \u304c\u6700\u3082\u96c6\u307e\u308b\u306e\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3059\u3002<br \/>\n\u9867\u5ba2\u304c\u9867\u5ba2\u81ea\u8eab\u306e\u8a00\u8449\u3067\u6700\u3082\u7387\u76f4\u306b\u672c\u97f3\u3092\u8a9e\u308b\u5834\u6240\u3067\u3042\u308a\u3001\u300c\u306a\u305c\u56f0\u3063\u3066\u3044\u308b\u306e\u304b\u300d\u300c\u3069\u3053\u306b\u4e0d\u6e80\u3092\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u300d\u3068\u3044\u3046\u58f0\u304c\u3001\u51dd\u7e2e\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n\u901a\u8a71\u8a18\u9332\u3084\u30c1\u30e3\u30c3\u30c8\u7b49\u306e\u30ed\u30b0\u306e\u4e2d\u306b\u306f\u3001\u6539\u5584\u306e\u30d2\u30f3\u30c8\u304c\u5fc5\u305a\u5b58\u5728\u3057\u3066\u3044\u308b\u3068\u3044\u3063\u3066\u3082\u3001\u904e\u8a00\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5b9f\u969b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u305f\u58f0\u3092\u57fa\u306b\u3001\u30d2\u30c3\u30c8\u5546\u54c1\u304c\u751f\u307e\u308c\u305f\u308a\u3001\u54c1\u8cea\u554f\u984c\u306e\u6539\u5584\u306b\u7e4b\u304c\u3063\u305f\u3068\u3044\u3046\u4e8b\u4f8b\u306f\u3001\u3044\u304f\u3089\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u2212\u306e\u5fdc\u5bfe\u5c65\u6b74\u3092\u81ea\u52d5\u3067\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u306e\u30cb\u30fc\u30ba\u3082\u3042\u308a\u3001\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001 Genesys Cloud CX \u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u3092\u96c6\u7d04\u3057\u3001 AI \u3092\u7528\u3044\u305f VOC \u5206\u6790\u3092\u5b9f\u73fe\u3059\u308b CX \u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"cX7DCyiJf6\"><p><a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud CX<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Genesys Cloud CX&#8221; &#8212; Genesys\" src=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\/embed#?secret=qBQiffAbTV#?secret=cX7DCyiJf6\" data-secret=\"cX7DCyiJf6\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link02\"><\/a> VOC \u5206\u6790\u65b9\u6cd5\u30fb\u5206\u6790\u30c4\u30fc\u30eb\u306b\u5fc5\u8981\u306a\u6a5f\u80fd<\/strong><\/h2>\n<p>VOC \u5206\u6790\u3067\u4f7f\u3046\u30c7\u30fc\u30bf\u306b\u306f\u3001\u4e3b\u306b\u4ee5\u4e0b\u306e 2 \u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5b9a\u91cf\u30c7\u30fc\u30bf \u2026 \u30a2\u30f3\u30b1\u30fc\u30c8\u3001 NPS \u3001\u8a55\u4fa1\u30b9\u30b3\u30a2\u306a\u3069<\/li>\n<li>\u5b9a\u6027\u30c7\u30fc\u30bf \u2026 \u901a\u8a71\u5185\u5bb9\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001 SNS \u306e\u30ec\u30d3\u30e5\u30fc\u30b3\u30e1\u30f3\u30c8\u306a\u3069<\/li>\n<\/ul>\n<p>\u5f93\u6765\u306f\u5b9a\u91cf\u4e2d\u5fc3\u306e\u5206\u6790\u304c\u4e3b\u6d41\u3067\u3001 Excel \u7b49\u306e\u8868\u8a08\u7b97\u30bd\u30d5\u30c8\u3092\u7528\u3044\u305f\u5206\u6790\u304c\u884c\u308f\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u6700\u8fd1\u306f AI \u3092\u4f7f\u3063\u3066\u300c\u9867\u5ba2\u306e\u751f\u306e\u58f0\u300d\u3067\u3042\u308b\u5b9a\u6027\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u52d5\u304d\u304c\u6025\u901f\u306b\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u305d\u306e\u305f\u3081\u3001\u3053\u3053\u3067\u306f\u5b9f\u52d9\u3067\u6d3b\u7528\u30cb\u30fc\u30ba\u306e\u9ad8\u3044\u300c\u5b9a\u6027\u30c7\u30fc\u30bf\u306e\u5206\u6790\u65b9\u6cd5\u300d\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0VOC \u5b9a\u6027\u30c7\u30fc\u30bf\u306e\u5206\u6790\u65b9\u6cd5<\/strong><\/h3>\n<p>\u4ee5\u4e0b\u306e\u624b\u9806\u3067 VOC \u5206\u6790\u3092\u9032\u3081\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b<br \/>\n\u89e3\u7d04\u4f4e\u6e1b\u3001\u9867\u5ba2\u6e80\u8db3\u306e\u5411\u4e0a\u3001\u30c1\u30e3\u30cd\u30eb\u79fb\u884c\u4fc3\u9032\u306a\u3069\u3001\u5206\u6790\u306e\u76ee\u7684\u3068 KPI \u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u8907\u6570\u3042\u308b\u5834\u5408\u306f\u3001\u512a\u5148\u5ea6\u3084\u793e\u5185\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\uff08\u5546\u54c1\u306e\u767a\u58f2\u30b5\u30a4\u30af\u30eb\u306a\u3069\uff09\u3092\u8003\u616e\u3057\u3066\u8abf\u6574\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/li>\n<li>\u30c7\u30fc\u30bf\u30c1\u30e3\u30cd\u30eb\u306e\u9078\u5b9a<br \/>\n\u97f3\u58f0\u901a\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001 SNS \u306a\u3069\u3001\u3069\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u5206\u6790\u3059\u308b\u304b\u3092\u6c7a\u3081\u307e\u3059\u3002\u3053\u306e\u6bb5\u968e\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u5229\u7528\u3059\u308b\u30c4\u30fc\u30eb\u304c\u4e00\u5143\u5316\u3055\u308c\u3066\u3044\u308b\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u5206\u6790\u4f5c\u696d\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002<\/li>\n<li>\u8ee2\u5199\uff0f\u6587\u5b57\u8d77\u3053\u3057\u306e\u8a2d\u5b9a<br \/>\n\u901a\u8a71\u30c7\u30fc\u30bf\u306f\u6587\u5b57\u8d77\u3053\u3057\u3059\u308b\u306a\u3069\u3001\u6c7a\u3081\u305f\u30c1\u30e3\u30cd\u30eb\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u53ef\u80fd\u306a\u72b6\u614b\u306b\u6574\u3048\u307e\u3059\u3002\u9867\u5ba2\u5bfe\u5fdc\u306b\u5229\u7528\u3059\u308b\u30c4\u30fc\u30eb\u306e\u6a5f\u80fd\u3084 AI \u306b\u3088\u308b\u6587\u5b57\u8d77\u3053\u3057\u3092\u4f7f\u3046\u3068\u3001\u52b9\u7387\u826f\u304f\u6574\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30c8\u30d4\u30c3\u30af\uff0f\u30ab\u30c6\u30b4\u30ea\u306e\u8a2d\u8a08<br \/>\n\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u3001 VOC \u5206\u6790\u306e\u30c6\u30fc\u30de\u3068\u62bd\u51fa\u3059\u3079\u304d\u8981\u7d20\u3092\u6c7a\u3081\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u901a\u8ca9\u30b5\u30a4\u30c8\u306e\u6539\u5584\u3092\u76ee\u7684\u3068\u3057\u305f\u5834\u5408\u3001\u30b5\u30a4\u30c8\u306e\u4f7f\u3044\u52dd\u624b\u3001\u6599\u91d1\u3084\u652f\u6255\u3044\u65b9\u6cd5\u306b\u95a2\u3059\u308b\u4e0d\u6e80\u3001\u914d\u9001\u6599\u91d1\u3084\u9045\u5ef6\u306e\u6709\u7121\u306a\u3069\u304c\u5bfe\u8c61\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u611f\u60c5\u30fb\u5171\u611f\u5206\u6790\u306e\u6709\u52b9\u5316<br \/>\n\u9867\u5ba2\u306e\u611f\u60c5\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\uff0f\u30cd\u30ac\u30c6\u30a3\u30d6\uff0f\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\uff09\u3084\u5fdc\u5bfe\u8005\u306e\u5171\u611f\u5ea6\u3092\u53ef\u8996\u5316\u3057\u3001\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u691c\u7d22\u30fb\u62bd\u51fa\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8\u767a\u898b<br \/>\n\u8a2d\u5b9a\u3057\u305f\u30c8\u30d4\u30c3\u30af\u3001\u611f\u60c5\u5206\u6790\u306b\u57fa\u3065\u304d\u3001\u5206\u6790\u30c7\u30fc\u30bf\u306e\u50be\u5411\u3084\u7570\u5e38\u5024\u3092\u767a\u898b\u3057\u3001\u539f\u56e0\u3092\u6df1\u5800\u308a\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\uff0f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u5316<br \/>\n\u5206\u6790\u7d50\u679c\u306f\u3001\u5546\u54c1\u4f01\u753b\u30fb\u7269\u6d41\u30fb\u30de\u30fc\u30b1\u306a\u3069\u3001\u95a2\u4fc2\u90e8\u7f72\u3068\u5171\u6709\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u5f62\u306b\u53ef\u8996\u5316\u3057\u307e\u3059\u3002<\/li>\n<li>\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u8a2d\u8a08\u30fb\u5b9f\u884c<br \/>\nFAQ \u306e\u5145\u5b9f\u3001\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u306a\u3069\u3001\u539f\u56e0\u306b\u5fdc\u3058\u305f\u5177\u4f53\u7684\u306a\u6539\u5584\u3078\u843d\u3068\u3057\u8fbc\u307f\u307e\u3059\u3002<\/li>\n<li>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30fb PDCA \u904b\u7528<br \/>\n\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u52b9\u679c\u3092\u7d99\u7d9a\u7684\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3001\u3055\u3089\u306a\u308b\u6539\u5584\u306b\u7e4b\u3052\u307e\u3059\u3002<\/li>\n<li>\u30c1\u30e3\u30cd\u30eb\u30fb\u8a00\u8a9e\u306e\u62e1\u5f35\u3001\u9ad8\u5ea6\u5316<br \/>\n\u5206\u6790\u5bfe\u8c61\u306e\u30c1\u30e3\u30cd\u30eb\u3084\u8a00\u8a9e\u3092\u5897\u3084\u3057\u3066\u7bc4\u56f2\u3092\u62e1\u3052\u305f\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3092\u5c0e\u5165\u3059\u308b\u306a\u3069\u9ad8\u5ea6\u5316\u3092\u9032\u3081\u308b\u30d5\u30a7\u30fc\u30ba\u3067\u3059\u3002<\/li>\n<\/ol>\n<p>\u624b\u9806 5\uff0e\u4ee5\u964d\u306f\u3001 VOC \u5206\u6790\u3084\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3092AI\u304c\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u6a5f\u80fd\u3092\u5b9f\u88c5\u3057\u305f\u30c4\u30fc\u30eb\uff08 Genesys Cloud CX \u306a\u3069\uff09\u304c\u3042\u308b\u3068\u3001\u521d\u3081\u3066\u306e\u65b9\u3067\u3082\u5b89\u5fc3\u3057\u3066\u4f5c\u696d\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\n\u3054\u8208\u5473\u306e\u3042\u308b\u65b9\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/contact-us\">\u3053\u3061\u3089<\/a>\u3088\u308a\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b VOC \u5206\u6790\u30c4\u30fc\u30eb\u306b\u5fc5\u8981\u306a\u6a5f\u80fd<\/strong><\/h3>\n<p>VOC \u5206\u6790\u3092\u884c\u3046\u306b\u306f\u3001\u901a\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30e1\u30fc\u30eb\u306a\u3069\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u7684\u306b\u6271\u3048\u308b\u4ed5\u7d44\u307f\u304c\u5fc5\u8981\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u901a\u8a71\u3067\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u304c 2 \u3001 3 \u4ef6\u3067\u3082\u3001\u540c\u3058\u5185\u5bb9\u306e\u76f8\u8ac7\u304c\u30c1\u30e3\u30c3\u30c8\u3084\u30e1\u30fc\u30eb\u3092\u52a0\u3048\u305f\u3089 10 \u4ef6\u3092\u8d85\u3048\u3066\u3044\u305f\u3001\u3068\u3044\u3046\u3053\u3068\u306f\u666e\u901a\u306b\u3042\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e VOC \u5206\u6790\u3092\u5f37\u529b\u306b\u652f\u63f4\u3059\u308b\u6a5f\u80fd\u3092\u6301\u3064\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001 Genesys Cloud CX \u3092\u4f8b\u306b\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\uff0f\u611f\u60c5\u5206\u6790\uff08 Speech &amp; Text Analytics \uff09<br \/>\n\u9867\u5ba2\u306e\u767a\u8a00\u5185\u5bb9\u3068\u611f\u60c5\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\uff0f\u30cd\u30ac\u30c6\u30a3\u30d6\uff0f\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\uff09\u3092 AI \u304c\u81ea\u52d5\u89e3\u6790\u3057\u3001\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u691c\u51fa\u3057\u307e\u3059\u3002<br \/>\n\u6a5f\u80fd\u8a73\u7d30\u306f\u3001\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\">https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics<\/a><\/li>\n<li>\u6587\u5b57\u8d77\u3053\u3057\uff08\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\uff09\u6a5f\u80fd<br \/>\n\u901a\u8a71\u97f3\u58f0\u306e\u30c7\u30fc\u30bf\u3092\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u3001\u5206\u6790\u306e\u969b\u306e\u691c\u7d22\u6027\u3084\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li>\u77e5\u80fd AI \uff08\u30cd\u30a4\u30c6\u30a3\u30d6 AI \uff09<br \/>\n\u9867\u5ba2\u611f\u60c5\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5171\u611f\u5ea6\u6e2c\u5b9a\u30fb\u30c8\u30d4\u30c3\u30af\uff0f\u50be\u5411\u306e\u62bd\u51fa\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u5168\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u306e\u30c7\u30fc\u30bf\u7d71\u5408<br \/>\n\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u30dc\u30c3\u30c8\u306a\u3069\u3092\u4e00\u5143\u7684\u306b\u6271\u3048\u308b\u305f\u3081\u3001\u591a\u89d2\u7684\u306a VOC \u5206\u6790\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\uff0f\u30ec\u30dd\u30fc\u30c8\u30fb API \u9023\u643a<br \/>\n\u30c4\u30fc\u30eb\u5185\u3067\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u308b\u306e\u3067\u3001\u95a2\u4fc2\u90e8\u9580\u3078\u306e\u5171\u6709\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u3001\u50be\u5411\u3084\u7570\u5e38\u3092\u767a\u898b\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001 API \u9023\u643a\u3067\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u306b\u63a5\u7d9a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u306a\u306e\u3067\u3001\u30c7\u30fc\u30bf\u6d3b\u7528\u306e\u53ef\u80fd\u6027\u304c\u62e1\u304c\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>VOC \u5206\u6790\u306e\u30c7\u30e2\u52d5\u753b\u306f\u3053\u3061\u3089\u3088\u308a\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"KIOezX4yOv\"><p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-voc-analyze\">\u3010\u30c7\u30e2\u52d5\u753b\u3011VOC\u5206\u6790<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u3010\u30c7\u30e2\u52d5\u753b\u3011VOC\u5206\u6790&#8221; &#8212; Genesys\" src=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-voc-analyze\/embed#?secret=EKre76aNIV#?secret=KIOezX4yOv\" data-secret=\"KIOezX4yOv\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link03\"><\/a>\u5b9f\u969b\u306b\u5f97\u3089\u308c\u308b\u52b9\u679c\u3068\u5c0e\u5165\u4e8b\u4f8b<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08 CX \uff09\u306b\u3088\u308b\u5dee\u5225\u5316\u3092\u91cd\u8996\u3057\u3001\u9867\u5ba2\u7406\u89e3\u3092\u6df1\u3081\u308b\u305f\u3081\u306b Genesys Cloud \u3092\u5c0e\u5165\u3057\u305f\u4f01\u696d\u306e\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u00a0Genesys \u3067\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u69cb\u7bc9\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u5411\u4e0a<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/blibli\">\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u3092\u4ee3\u8868\u3059\u308b\u30c8\u30c3\u30d7\u4f01\u696d\u306eEC\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30fb Blibli \uff08\u30d6\u30ea\u30d6\u30ea\uff09<\/a>\u3067\u306f\u3001\u540c\u793e\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u512a\u5148\u4e8b\u9805\u306b\u63b2\u3052\u3001\u4e00\u4f53\u578b\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u73fe\u306b\u53d6\u308a\u7d44\u3093\u3067\u304d\u307e\u3057\u305f\u3002<br \/>\n\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u5b9f\u73fe\u3057\u305f\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u7406\u89e3\u304c\u6df1\u307e\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08 CSAT \uff09\u304c\u00a0 3 %\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link04\"><\/a>\u307e\u3068\u3081<\/strong><\/h2>\n<p>VOC 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\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u304b\u3089\u4fa1\u5024\u3042\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u65e9\u304f\u52b9\u7387\u7684\u306b\u62bd\u51fa\u3067\u304d\u308b\u3088\u3046\u306b\u3082\u306a\u3063\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>CX \u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u3001\u89e3\u7d04\u9632\u6b62\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u3001 VOC \u5206\u6790\u306f\u5fc5\u9808\u306e\u53d6\u308a\u7d44\u307f\u3068\u8a00\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>Genesys Cloud CX 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[&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":0,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-608968","blog","type-blog","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/608968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/608968\/revisions"}],"predecessor-version":[{"id":612956,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/608968\/revisions\/612956"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=608968"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=608968"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=608968"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=608968"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=608968"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=608968"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=608968"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=608968"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=608968"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=608968"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=608968"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=608968"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=608968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}