{"id":607604,"date":"2025-12-12T00:16:53","date_gmt":"2025-12-12T08:16:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=607604"},"modified":"2025-12-12T00:16:53","modified_gmt":"2025-12-12T08:16:53","slug":"next-level-of-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/next-level-of-experience","title":{"rendered":"\u3010\u30a4\u30d9\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u3011Xperience Tokyo 2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][vc_single_image image=&#8221;607720&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>2025 \u5e74 10 \u6708 15 \u65e5(\u6c34)\u3001\u864e\u30ce\u9580\u30d2\u30eb\u30ba\u30d5\u30a9\u30fc\u30e9\u30e0\u306b\u3066\u300c Xperience Tokyo 2025 \u300d\u304c\u958b\u50ac\u3055\u308c\u307e\u3057\u305f\u3002\u4eca\u5e74\u306e\u30c6\u30fc\u30de\u306f\u300c Next Level of Experience\u00a0 \uff5e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078\uff01\u300d\u3002\u30ea\u30a2\u30eb\u4f1a\u5834\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u914d\u4fe1\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u5f62\u5f0f\u3067\u884c\u308f\u308c\u3001 1000 \u540d\u4ee5\u4e0a\u306e\u65b9\u3005\u306b\u3054\u53c2\u52a0\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u30a4\u30d9\u30f3\u30c8\u3067\u306f\u3001 CX \u3084 AI \u3001 Genesys Cloud \u3092\u8ef8\u306b\u3001\u3053\u308c\u304b\u3089\u306e\u9867\u5ba2\u4f53\u9a13\uff08 CX \uff09\u3092\u3069\u306e\u3088\u3046\u306b\u9032\u5316\u3055\u305b\u3066\u3044\u304f\u304b\u3092\u591a\u89d2\u7684\u306b\u63a2\u308b\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u5b9f\u65bd\u3002\u56fd\u5185\u5916\u306e\u30ea\u30fc\u30c0\u30fc\u3084\u5c02\u9580\u5bb6\u304c\u3001 AI \u304c\u3082\u305f\u3089\u3059\u5909\u9769\u3068\u6b21\u4e16\u4ee3 CX \u306e\u5c55\u671b\u3092\u8a9e\u308a\u307e\u3057\u305f\u3002\u672c\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u305d\u306e\u6a21\u69d8\u3092\u6ce8\u76ee\u306e 4 \u3064\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u304b\u3089\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-26\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\uff3b\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\uff3d\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u304c\u5207\u308a\u62d3\u304f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u6642\u4ee3\u306e\u9867\u5ba2\u4f53\u9a13<\/a><\/li>\n<li><a href=\"#link02\">\uff3b\u30e6\u30fc\u30b6\u30fc\u4e8b\u4f8b\u30bb\u30c3\u30b7\u30e7\u30f3\uff3d\u52a0\u901f\u3059\u308b AI \u6d3b\u7528\uff1a\u30b9\u30d4\u30fc\u30c9\u3068\u6210\u679c\u3092\u4e21\u7acb\u3059\u308b\u305f\u3081\u306e\u5b9f\u8df5 CX \u6226\u7565<\/a><\/li>\n<li><a href=\"#link03\">\uff3b\u30d7\u30ed\u30c0\u30af\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\uff3d\u6b21\u4e16\u4ee3 CX \u306e\u5e55\u958b\u3051\uff1aGenesys Cloud \u304c\u5207\u308a\u62d3\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306e\u53ef\u80fd\u6027<\/a><\/li>\n<li><a href=\"#link04\">\uff3b\u7279\u5225\u8b1b\u6f14\uff3dAI\u00a0 \u3067\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3059\u308b 2030 \u5e74\u306b\u5411\u3051\u305f\u9867\u5ba2\u4f53\u9a13<\/a><\/li>\n<\/ul>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link01\"><\/a>\uff3b\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\uff3d<\/strong><br \/>\n<strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u304c\u5207\u308a\u62d3\u304f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u6642\u4ee3\u306e\u9867\u5ba2\u4f53\u9a13<\/strong><\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;607725&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\uff3b\u8b1b\u6f14\u8005\uff3d<\/p>\n<ul>\n<li>Forbes JAPAN \u30fb\u57f7\u884c\u5f79\u54e1 Web \u7de8\u96c6\u9577\u3000\u8c37\u672c \u6709\u9999\u6c0f\uff08\u53f8\u4f1a\uff09<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000Senior Vice President CCaas Platform\u3000Alex Ball<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u3000\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc<\/li>\n<\/ul>\n<p>\u3044\u307e\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u672a\u6765\u304c\u52d5\u304d\u51fa\u305d\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u751f\u6210 AI \u304b\u3089\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3078\u3068\u9032\u5316\u304c\u52a0\u901f\u3059\u308b\u4e2d\u3067\u3001\u4f01\u696d\u306f CX \uff08\u9867\u5ba2\u4f53\u9a13\uff09\u3068 EX \uff08\u5f93\u696d\u54e1\u4f53\u9a13\uff09\u306e\u4e21\u9762\u3092\u3069\u3046\u5909\u9769\u3057\u3066\u3044\u304f\u306e\u304b\u3002\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u3067\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u306e\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577 \u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u3068\u3001 Senior Vice President CCaaS Platform \u306e Alex Ball \u304c\u3001 AI \u306e\u9032\u5316\u3068\u3068\u3082\u306b\u5909\u308f\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u306e\u73fe\u5728\u5730\u3068\u672a\u6765\u3092\u8a9e\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u6210\u9577\u3092\u7d9a\u3051\u308b Genesys Cloud \u3068\u300c AI \u30d5\u30a1\u30fc\u30b9\u30c8\u300d\u3078\u306e\u8ee2\u63db<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;607726&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u30ea\u30c3\u30c1\u30fc\u306f\u3001 Genesys Cloud \u304c\u4e16\u754c 6,500 \u793e\u4ee5\u4e0a\u306b\u63a1\u7528\u3055\u308c\u3001\u56fd\u5185 CcaaS \u30b7\u30a7\u30a21\u4f4d\u3092\u7372\u5f97\u3057\u305f\u3068\u8ff0\u3079\u3001\u65e5\u672c\u5e02\u5834\u3067\u306e\u6210\u9577\u3068\u65b0\u898f\u5c0e\u5165\u306e\u5e83\u304c\u308a\u306b\u611f\u8b1d\u3092\u793a\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u4e0a\u3067\u300c\u30af\u30e9\u30a6\u30c9\u4f01\u696d\u304b\u3089 AI \u30d5\u30a1\u30fc\u30b9\u30c8\u4f01\u696d\u3078\u300d\u3068\u3044\u3046\u5909\u9769\u3092\u63b2\u3052\u3001 CX \u3092\u6b21\u306e\u6bb5\u968e\u3078\u5f15\u304d\u4e0a\u3052\u308b\u69cb\u60f3\u3092\u63d0\u793a\u3002\u300c\u4f53\u9a13\u7d4c\u6e08\u306e\u6642\u4ee3\u306b\u304a\u3044\u3066\u306f\u3001\u5358\u306a\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3067\u306f\u306a\u304f\u3001 AI \u3092\u6d3b\u7528\u3057\u3066\u65b0\u3057\u3044\u4fa1\u5024\u3092\u5275\u9020\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u300d\u3068\u8a9e\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3092\u6765\u5834\u8005\u306b\u547c\u3073\u304b\u3051\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a8\u30b3\u30ce\u30df\u30fc\u306e\u4e2d\u5fc3\u306b AI \u3092<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;607727&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u7d9a\u304f Ball \u306f\u3001 AI \u306e\u9032\u5316\u304c\u4f01\u696d\u6d3b\u52d5\u5168\u4f53\u3092\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u3068\u6307\u6458\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u304c\u6c42\u3081\u308b\u306e\u306f\u300c\u554f\u984c\u3092\u65e9\u304f\u3001\u6b63\u3057\u304f\u3001\u5171\u611f\u3092\u3082\u3063\u3066\u6839\u672c\u7684\u306b\u89e3\u6c7a\u3059\u308b\u4f53\u9a13\u300d\u3067\u3042\u308a\u3001\u305d\u308c\u3092\u652f\u3048\u308b\u306e\u304c AI \u306e\u529b\u3060\u3068\u5f37\u8abf\u3002\u3053\u308c\u307e\u3067\u306e\u300c\u52b9\u7387\u5316\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u300d\u304b\u3089\u300c\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b AI \u300d\u3078\u306e\u8ee2\u63db\u304c\u9032\u3080\u3068\u8ff0\u3079\u307e\u3057\u305f\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001 AI \u6d3b\u7528\u306b\u304a\u3051\u308b 4 \u3064\u306e\u601d\u8003\u8ee2\u63db\u3068\u3057\u3066\u300c\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u4f53\u9a13\u3078\u300d\u300c\u30e1\u30c8\u30ea\u30af\u30b9\u304b\u3089\u6210\u679c\u3078\u300d\u300c\u30c4\u30fc\u30eb\u304b\u3089\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u3078\u300d\u300c\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u300d\u3092\u63d0\u793a\u3002 AI \u3092\u5358\u306a\u308b\u88dc\u52a9\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u5171\u306b\u50cd\u304f\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u4f4d\u7f6e\u3065\u3051\u3001\u4eba\u3068 AI \u304c\u5354\u8abf\u3057\u3066\u3088\u308a\u826f\u3044 CX \u3092\u751f\u307f\u51fa\u3059\u672a\u6765\u50cf\u3092\u63cf\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u304c\u3082\u305f\u3089\u3059\u65b0\u3057\u3044 CX \u306e\u5f62<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608095&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Ball \u306f\u3001 AI \u306e\u9032\u5316\u3092\u300c\u4e88\u6e2c\u300d\u300c\u5bfe\u8a71\u300d\u300c\u751f\u6210\u300d\u3092\u7d4c\u3066\u3001\u6b21\u306e\u6bb5\u968e\u3067\u3042\u308b\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\uff08\u81ea\u5f8b\u7684\uff09 AI \u300d\u3078\u3068\u89e3\u8aac\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306f\u81ea\u3089\u5224\u65ad\u3057\u3001\u8a08\u753b\u3057\u3001\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u5185\u90e8\u306e\u696d\u52d9\u3084\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3092\u518d\u69cb\u7bc9\u3059\u308b\u5b58\u5728\u306b\u306a\u308b\u3068\u8a9e\u308a\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud \u3067\u306f\u3001\u3053\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u4e2d\u6838\u306b\u636e\u3048\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u4eba\u9593\u304c\u5354\u50cd\u3059\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3002\u81ea\u52d5\u5316\u30fb\u88dc\u5b8c\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30fb\u6700\u9069\u5316\u3068\u3044\u3046 4 \u3064\u306e\u67f1\u3092\u901a\u3058\u3066\u3001\u3088\u308a\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u3068\u696d\u52d9\u52b9\u7387\u306e\u4e21\u7acb\u3092\u76ee\u6307\u3059\u3068\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001 AI \u306e\u900f\u660e\u6027\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u91cd\u8996\u3057\u3001\u76ee\u7684\u3084\u6a29\u9650\u3092\u660e\u78ba\u5316\u3057\u305f\u300c\u8cac\u4efb\u3042\u308b AI \u300d\u306e\u958b\u767a\u3092\u9032\u3081\u3066\u3044\u308b\u70b9\u3082\u5f37\u8abf\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078\u5411\u304b\u3046\u305f\u3081\u306b<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608097&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u6700\u5f8c\u306b\u30ea\u30c3\u30c1\u30fc\u306f\u300c AI \u306e\u9032\u5316\u306b\u3088\u3063\u3066 CX \u3082 EX \u3082\u5883\u754c\u3092\u8d8a\u3048\u3066\u878d\u5408\u3057\u3066\u3044\u304f\u3002\u4eba\u3068 AI \u304c\u5354\u8abf\u3057\u306a\u304c\u3089\u3001\u65b0\u3057\u3044\u30d2\u30e5\u30fc\u30de\u30f3\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u3063\u3066\u3044\u304f\u6642\u4ee3\u304c\u59cb\u307e\u3063\u3066\u3044\u308b\u3002\u300d\u3068\u8ff0\u3079\u307e\u3057\u305f\u3002<\/p>\n<p>AI \u306e\u30b9\u30d4\u30fc\u30c9\u304c\u3082\u305f\u3089\u3059\u5909\u5316\u3092\u524d\u5411\u304d\u306b\u6349\u3048\u3001\u4f01\u696d\u3068\u9867\u5ba2\u304c\u5171\u306b\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3057\u3066\u3044\u304f\u3053\u3068\u3002\u305d\u306e\u59ff\u52e2\u3053\u305d\u304c\u3001 Genesys Cloud \u304c\u63cf\u304f\u300c Next Level of Experience \u300d\u306a\u306e\u3060\u3068\u5370\u8c61\u3065\u3051\u308b\u30bb\u30c3\u30b7\u30e7\u30f3\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link02\"><\/a>\uff3b\u30e6\u30fc\u30b6\u30fc\u4e8b\u4f8b\u30bb\u30c3\u30b7\u30e7\u30f3\uff3d<\/strong><br \/>\n<strong>\u52a0\u901f\u3059\u308b AI \u6d3b\u7528\uff1a\u30b9\u30d4\u30fc\u30c9\u3068\u6210\u679c\u3092\u4e21\u7acb\u3059\u308b\u305f\u3081\u306e\u5b9f\u8df5 CX \u6226\u7565<\/strong><\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608098&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\uff3b\u8b1b\u6f14\u8005\uff3d<\/p>\n<ul>\n<li>\u30aa\u30ea\u30c3\u30af\u30b9\u751f\u547d\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\u3000IT \u30e6\u30fc\u30b6\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u90e8\u3000\u30b3\u30cd\u30af\u30c8\u904b\u7528\u30c1\u30fc\u30e0 \u5bfa\u897f \u7ae0\u900f\u69d8<\/li>\n<li>\u30d1\u30ca\u30bd\u30cb\u30c3\u30af 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\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u90e8 \u90e8\u9577 \u5175\u982d\u53f2\u5b50\u306e\u9032\u884c\u306e\u3082\u3068\u3001\u5c0e\u5165\u30d7\u30ed\u30bb\u30b9\u304b\u3089\u6210\u679c\u3001\u4eca\u5f8c\u306e\u5c55\u671b\u307e\u3067\u304c\u8a9e\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u30aa\u30ea\u30c3\u30af\u30b9\u751f\u547d\u4fdd\u967a\uff1a AI \u3068\u4eba\u304c\u5171\u306b\u9032\u5316\u3059\u308b\u4f53\u5236\u3065\u304f\u308a\uff08\u5bfa\u897f\u69d8\uff09<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608099&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u30aa\u30ea\u30c3\u30af\u30b9\u751f\u547d\u3067\u306f\u3001 Genesys Cloud \u3092 2023 \u5e74 12 \u6708\u306b\u5c0e\u5165\u3092\u958b\u59cb\u3001\u7fcc\u5e74 4 \u6708\u306b\u306f\u5f53\u521d\u5c0e\u5165\u3092\u4e88\u5b9a\u3057\u3066\u3044\u305f\u90e8\u9580\u306b\u306f\u5c0e\u5165\u5b8c\u4e86\u3057\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u306f\u7d04 400 \u5e2d\u898f\u6a21\u3067\u904b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u4ee3\u8868\u7a93\u53e3\u3067\u306f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3001\u5546\u8ac7\u8981\u4ef6\u306e\u30d2\u30a2\u30ea\u30f3\u30b0\u304b\u3089\u5185\u5bb9\u5171\u6709\u307e\u3067\u3092\u81ea\u52d5\u5316\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u4ecb\u3055\u305a\u306b\u8981\u4ef6\u3092\u7279\u5b9a\u3057\u3001\u6587\u5b57\u8d77\u3053\u3057\u3057\u305f\u5185\u5bb9\u3092\u7ba1\u7406\u90e8\u9580\u3078\u30e1\u30fc\u30eb\u9023\u643a\u3059\u308b\u7121\u4eba\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306e\u691c\u8a3c\u3082\u9032\u884c\u4e2d\u3067\u3001\u540c\u6a5f\u80fd\u306b\u642d\u8f09\u3055\u308c\u308b\u4f1a\u8a71\u5185\u5bb9\u306e\u30c6\u30ad\u30b9\u30c8\u5316\u30fb\u8981\u7d04\u30fb FAQ \u691c\u7d22\u306e 3 \u8981\u7d20\u3092\u4e2d\u5fc3\u306b\u8a55\u4fa1\u3092\u5b9f\u65bd\u3002\u7d50\u679c\u3092\u8e0f\u307e\u3048\u3001 11 \u6708\u306b\u306f\u672c\u683c\u904b\u7528\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u691c\u8a3c\u306f 10 \u540d\u4f53\u5236\u3067\u958b\u767a\u30fb\u904b\u7528\u74b0\u5883\u3092\u6d3b\u7528\u3057\u3001\u6a5f\u80fd\u306e\u5b89\u5b9a\u6027\u3092\u78ba\u8a8d\u3057\u3066\u304b\u3089\u672c\u756a\u5c0e\u5165\u3059\u308b\u6d41\u308c\u3092\u78ba\u7acb\u3002\u8ab2\u984c\u767a\u751f\u6642\u306b\u306f\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u3068\u9023\u643a\u3057\u3066\u89e3\u6c7a\u3057\u3001\u9031\u6b21\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u968f\u6642\u78ba\u8a8d\u3057\u306a\u304c\u3089\u65b0\u6a5f\u80fd\u3092\u696d\u52d9\u306b\u53d6\u308a\u5165\u308c\u308b\u67d4\u8edf\u306a\u4f53\u5236\u3092\u7bc9\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u30d1\u30ca\u30bd\u30cb\u30c3\u30af 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\u304c\u4fee\u7406\u3084\u8cfc\u5165\u76f8\u8ac7\u306a\u3069\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u81ea\u52d5\u3067\u5206\u985e\u3059\u308b\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30d5\u30ea\u30fc\u30c0\u30a4\u30e4\u30eb\u3067\u306f AI \u304c\u7c21\u6613\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u7d04 7 \u5272\u306e\u6848\u4ef6\u3092\u81ea\u52d5\u89e3\u6c7a\u3002\u8907\u96d1\u306a\u5185\u5bb9\u306e\u307f\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5f15\u304d\u7d99\u3050\u5f62\u3067\u3001\u52b9\u7387\u5316\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u3001\u5bb6\u96fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u90e8\u9580\u3001 CRM \u7b49\u306e\u30a2\u30d7\u30ea\u90e8\u9580\u3001 CTI \u3084\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u7b49\u306e\u30a4\u30f3\u30d5\u30e9\u90e8\u9580\u306a\u3069\u8907\u6570\u306e\u90e8\u9580\u304c\u5354\u50cd\u3057\u3066\u63a8\u9032\u3057\u3001\u30c6\u30b9\u30c8\u3084\u53d7\u3051\u5165\u308c\u691c\u8a3c\u3092\u91cd\u306d\u3066\u30ea\u30ea\u30fc\u30b9\u3002\u534a\u5e74\u9593\u3067\u7d04 4,200 \u4ef6\u306e\u5165\u96fb\u306b\u5bfe\u5fdc\u3057\u3001\u5de5\u6570\u524a\u6e1b\u52b9\u679c\u304c\u898b\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f AI \u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u7cbe\u5ea6\u5411\u4e0a\u3068\u3068\u3082\u306b\u3001\u65e5\u672c\u8a9e\u8a8d\u8b58\u306e\u6539\u5584\u306b\u3082\u671f\u5f85\u3092\u5bc4\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u30ec\u30aa\u30d1\u30ec\u30b9 21 \uff1a\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3067\u9032\u3081\u308b STA \u6d3b\u7528\u3068\u81ea\u52d5\u5316\uff08\u6c60\u7530\u69d8\uff09<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608101&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u30ec\u30aa\u30d1\u30ec\u30b9 21 \u3067\u306f\u3001 2024 \u5e74 10 \u6708\u3088\u308a\u30b9\u30d4\u30fc\u30c1\uff06\u30c6\u30ad\u30b9\u30c8\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\uff08 STA \uff09\u3092\u6d3b\u7528\u3002\u901a\u8a71\u5185\u5bb9\u306e\u6587\u5b57\u8d77\u3053\u3057\u3092 CRM \u30c4\u30fc\u30eb\u306e Salesforce \u3068\u9023\u643a\u3057\u3001\u30b3\u30fc\u30eb\u7406\u7531\u3084\u6848\u5185\u5185\u5bb9\u306e\u78ba\u8a8d\u3092\u52b9\u7387\u5316\u3057\u3066\u3044\u307e\u3059\u3002 10 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css=&#8221;&#8221;]<\/p>\n<p>\uff3b\u8b1b\u6f14\u8005\uff3d<\/p>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u672c\u90e8 \u30b7\u30cb\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8 \u5b89\u9054 \u4e00\u771f<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e EaaS \u7b2c\u4e00\u55b6\u696d\u672c\u90e8 \u30b7\u30cb\u30a2 AE \u5409\u672c \u6df3<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u306e\u5409\u672c\u6df3\u6c0f\uff08 EaaS \u7b2c\u4e00\u55b6\u696d\u672c\u90e8 \u30b7\u30cb\u30a2 AE \uff09\u3068\u5b89\u9054\u4e00\u771f\u6c0f\uff08\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u672c\u90e8 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\u3092\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u3068\u3059\u308b<\/li>\n<li>\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3067\u306f\u306a\u304f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u7d71\u5408\u3059\u308b<\/li>\n<\/ol>\n<p>\u306e 4 \u70b9\u3092\u6319\u3052\u307e\u3057\u305f\u3002<\/p>\n<p>\u305d\u306e\u4e0a\u3067\u3001 Genesys Cloud \u3067\u306f 1 \u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5185\u306b\u591a\u69d8\u306a\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u3001\u305d\u306e\u4e2d\u6838\u306b\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u300d\u3092\u636e\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u63a5\u70b9\u5168\u4f53\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u8a2d\u8a08\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002 AI \u6a5f\u80fd\u306f\u73fe\u5728 12 \u7a2e\u985e\u306b\u62e1\u5927\u3057\u3066\u304a\u308a\u3001\u4eca\u5f8c\u3082\u7cbe\u5ea6\u5411\u4e0a\u3068\u6a5f\u80fd\u5f37\u5316\u304c\u7d9a\u304f\u3068\u8aac\u660e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u30c7\u30e2\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff1a AI \u304c\u652f\u63f4\u3059\u308b\u9867\u5ba2\u5bfe\u5fdc<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608105&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u7d9a\u3044\u3066\u5b89\u9054\u304c\u3001\u67b6\u7a7a\u306e\u4f01\u696d\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30bd\u30fc\u30e9\u30fc\u300d\u3092\u821e\u53f0\u306b\u3057\u305f\u30c7\u30e2\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u6f14\u3002\u9867\u5ba2\u304c\u592a\u967d\u5149\u767a\u96fb\u8a2d\u5099\u306e\u30c8\u30e9\u30d6\u30eb\u3092\u5831\u544a\u3059\u308b\u30b7\u30ca\u30ea\u30aa\u3092\u901a\u3057\u3066\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300c\u30ea\u30c8\u30eb GC \u300d\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5354\u50cd\u306b\u3088\u308b\u5fdc\u5bfe\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30ea\u30c8\u30eb GC 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\u30a4\u30f3\u30b5\u30a4\u30c8\u3067\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u5909\u5316\u3084\u554f\u3044\u5408\u308f\u305b\u7406\u7531\u3092\u5206\u6790\u3057\u3001\u54c1\u8cea\u8a55\u4fa1\u6a5f\u80fd \u304c\u81ea\u7136\u8a00\u8a9e\u30d9\u30fc\u30b9\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u3092\u81ea\u52d5\u63a1\u70b9\u3059\u308b\u69d8\u5b50\u3092\u7d39\u4ecb\u3002\u8a55\u4fa1\u57fa\u6e96\u3092\u67d4\u8edf\u306b\u8a2d\u5b9a\u3067\u304d\u308b\u70b9\u3084\u3001\u3070\u3089\u3064\u304d\u306e\u306a\u3044\u8a55\u4fa1\u304c\u884c\u3048\u308b\u70b9\u3092\u30c7\u30e2\u3067\u793a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u5b89\u9054\u306f\u300c AI \u304c\u696d\u52d9\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u5206\u6790\u3084\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u6642\u9593\u3092\u5272\u3051\u308b\u300d\u3068\u8a9e\u308a\u3001 AI \u3068\u4eba\u306e\u5354\u50cd\u306b\u3088\u308b CX 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\/>\n\u5409\u672c\u6c0f\u306f\u300c\u81ea\u7136\u8a00\u8a9e\u3067\u5206\u6790\u3084\u6539\u5584\u7b56\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u3067\u3001\u904b\u55b6\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u683c\u6bb5\u306b\u4e0a\u304c\u308b\u300d\u3068\u8ff0\u3079\u3001\u4eca\u5f8c\u306e\u5c55\u958b\u306b\u671f\u5f85\u3092\u5bc4\u305b\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001 AI \u6d3b\u7528\u306e\u6210\u719f\u5ea6\u3068\u8a2d\u8a08\u601d\u60f3\u3001\u305d\u3057\u3066 AI \u304c\u652f\u63f4\u3059\u308b\u9867\u5ba2\u5fdc\u5bfe\u30fb\u904b\u55b6\u7ba1\u7406\u306e\u5b9f\u4f8b\u3092\u901a\u3058\u3066\u3001 Genesys Cloud \u304c\u63cf\u304f\u6b21\u4e16\u4ee3 CX \u306e\u5b9f\u50cf\u304c\u4f1d\u3048\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link04\"><\/a>\uff3b\u7279\u5225\u8b1b\u6f14\uff3d<br \/>\nAI \u3067\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3059\u308b 2030 \u5e74\u306b\u5411\u3051\u305f\u9867\u5ba2\u4f53\u9a13<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608107&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\uff3b\u8b1b\u6f14\u8005\uff3d<\/p>\n<ul>\n<li>\u65e5\u672c\u5927\u5b66 \u6587\u7406\u5b66\u90e8 \u60c5\u5831\u79d1\u5b66\u79d1\u51c6\u6559\u6388 \/ \u6b21\u4e16\u4ee3\u793e\u4f1a\u7814\u7a76\u30bb\u30f3\u30bf\u30fc\uff08 RINGS \uff09\u30bb\u30f3\u30bf\u30fc\u9577 \u5927\u6fa4 \u6b63\u5f66\u6c0f<\/li>\n<li>\u30a2\u30af\u30bb\u30f3\u30c1\u30e5\u30a2\u682a\u5f0f\u4f1a\u793e\u00a0 Accenture Song \u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30af\u30c6\u30a3\u30b9 \u65e5\u672c\u7d71\u62ec \u30de\u30cd\u30b8\u30f3\u30b0\u30fb\u30c7\u30a3\u30ec\u30af\u30bf\u30fc \u5742\u672c \u4f73\u5b50\u6c0f<\/li>\n<li>Forbes JAPAN \u57f7\u884c\u5f79\u54e1 Web \u7de8\u96c6\u9577 \u8c37\u672c \u6709\u9999\u6c0f<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e 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\u306e\u8c37\u672c\u6709\u9999\u6c0f\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u306e\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u304c\u52d9\u3081\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u4fe1\u983c\u3092\u53d6\u308a\u623b\u3059\u6642\u4ee3\uff1a\u4eba\u3068 AI \u306e\u95a2\u4fc2\u518d\u69cb\u7bc9<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608108&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u524d\u534a\u3067\u306f\u3001\u5742\u672c\u6c0f\u304c\u30a2\u30af\u30bb\u30f3\u30c1\u30e5\u30a2\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u300c Life Trends 2025 \u300d\u3092\u7d39\u4ecb\u3002 AI \u3084\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u6025\u901f\u306a\u666e\u53ca\u304c\u9032\u3080\u306a\u304b\u3001\u300c Pause and Rebalance \uff08\u7acb\u3061\u3069\u307e\u308a\u3001\u30ea\u30d0\u30e9\u30f3\u30b9\u3059\u308b\uff09\u300d\u3068\u3044\u3046\u30ad\u30fc\u30ef\u30fc\u30c9\u304c\u91cd\u8981\u3067\u3042\u308b\u3068\u6307\u6458\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u72af\u7f6a\u306a\u3069\u306b\u3088\u308b\u300c\u305f\u3081\u3089\u3044\u306e\u3057\u308f\u5bc4\u305b\u300d\u3001\u5373\u6642\u6027\u3092\u6c42\u3081\u308b\u300c\u305b\u3063\u304b\u3061\u30a8\u30b3\u30ce\u30df\u30fc\u300d\u3001 AI \u767b\u5834\u306b\u3088\u3063\u3066\u63fa\u3089\u3050\u300c\u4ed5\u4e8b\u306e\u5c0a\u53b3\u300d\u3001\u30ea\u30a2\u30eb\u56de\u5e30\u3092\u793a\u3059\u300c\u3064\u306a\u304c\u308a\u306e\u518d\u91ce\u751f\u5316\u300d\u306a\u3069\u3001\u5909\u5316\u306e\u5146\u5019\u3092\u3082\u3068\u306b\u3001\u4f01\u696d\u304c\u4eca\u5f8c\u91cd\u8996\u3059\u3079\u304d\u306f\u300c\u4fe1\u983c\u306e\u518d\u69cb\u7bc9\u300d\u3067\u3042\u308b\u3068\u5f37\u8abf\u3057\u307e\u3057\u305f\u3002\u300c AI \u306f\u3069\u3053\u307e\u3067\u4eba\u306e\u5f79\u5272\u3092\u62c5\u3046\u306e\u304b\u3002\u305d\u306e\u5883\u754c\u3092\u660e\u78ba\u306b\u3057\u3001\u8a8d\u77e5\u7684\u4fe1\u983c\u3068\u60c5\u7dd2\u7684\u4fe1\u983c\u306e\u4e21\u65b9\u3092\u7bc9\u304f\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u300d\u3068\u5742\u672c\u6c0f\u306f\u8a9e\u308a\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001 AI \u3092\u4ef2\u9593\u3068\u3057\u3066\u53d7\u3051\u5165\u308c\u308b\u6587\u5316\u7684\u7d20\u5730\u306b\u65e5\u672c\u306e\u5f37\u307f\u304c\u3042\u308b\u3068\u6307\u6458\u3002\u300c AI \u3092\u5996\u602a\u306e\u3088\u3046\u306a\u5b58\u5728\uff08\u4eba\u3067\u3082\u6a5f\u68b0\u3067\u3082\u306a\u3044\u3001\u5171\u306b\u751f\u304d\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\uff09\u300d\u3068\u6349\u3048\u308b\u65e5\u672c\u72ec\u81ea\u306e\u611f\u6027\u304c\u3001\u4e16\u754c\u306e AI \u6587\u5316\u306b\u65b0\u3057\u3044\u65b9\u5411\u6027\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u3092\u793a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u300c\u5fc3\u3092\u611f\u3058\u308b AI \u300d\u3068\u65e5\u672c\u7684\u5171\u611f\u6587\u5316<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608109&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u7d9a\u3044\u3066\u5927\u6fa4\u6c0f\u306f\u3001 AI \u3068\u306e\u95a2\u4fc2\u3092\u300c\u9053\u5177 AI \u300d\u3068\u300c\u4ef2\u9593 AI \u300d\u306b\u5206\u985e\u3057\u3001\u5f8c\u8005\u304c\u3082\u305f\u3089\u3059\u65b0\u305f\u306a\u4fe1\u983c\u306e\u5f62\u3092\u8aac\u660e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c AI \u306f\u610f\u56f3\u3092\u6301\u3063\u3066\u3044\u308b\u3088\u3046\u306b\u898b\u3048\u308b\u3068\u304d\u3001\u79c1\u305f\u3061\u306f\u305d\u3053\u306b\u5fc3\u3092\u611f\u3058\u308b\u300d\u3068\u5927\u6fa4\u6c0f\u306f\u8ff0\u3079\u3001\u4eba\u3068 AI \u306e\u95a2\u4fc2\u3092\u901a\u3058\u3066\u300c\u4eba\u3068\u4eba\u306e\u5354\u50cd\u300d\u306e\u5728\u308a\u65b9\u3092\u3082\u898b\u76f4\u3059\u3079\u304d\u6642\u671f\u306b\u6765\u3066\u3044\u308b\u3068\u6307\u6458\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u65e5\u672c\u3067\u306f\u53e4\u304f\u304b\u3089\u300c\u3082\u306e\u306b\u5fc3\u3092\u611f\u3058\u308b\u300d\u6587\u5316\u304c\u6839\u3065\u3044\u3066\u304a\u308a\u3001\u30a2\u30cb\u30e1\u3084\u4fe1\u4ef0\u306b\u898b\u3089\u308c\u308b\u7cbe\u795e\u6027\u304c AI \u7814\u7a76\u306e\u56fd\u969b\u821e\u53f0\u3067\u3082\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u3068\u7d39\u4ecb\u3002\u300c\u5fc3\u3092\u901a\u308f\u305b\u308b AI 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\u3068\u306e\u5354\u50cd\u304c\u4eba\u9593\u793e\u4f1a\u306e\u518d\u767a\u898b\u306b\u3064\u306a\u304c\u308b\u3068\u7de0\u3081\u304f\u304f\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u4f01\u696d\u306e AI \u6d3b\u7528\u30fb AI \u3068\u4eba\u3068\u306e\u5354\u50cd<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608113&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u5f8c\u534a\u3067\u306f\u3001\u4f01\u696d\u306e AI \u6d3b\u7528\u3084 AI \u3068\u4eba\u3068\u306e\u5354\u50cd\u3068\u3044\u3046\u30c6\u30fc\u30de\u3067\u8b70\u8ad6\u304c\u884c\u308f\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u5742\u672c\u6c0f\u306f\u300c AI \u3092\u5358\u306a\u308b\u52b9\u7387\u5316\u306e\u9053\u5177\u3068\u3057\u3066\u6271\u3046\u3068\u3001\u4f01\u696d\u306e\u500b\u6027\u3084\u30d6\u30e9\u30f3\u30c9\u304c\u5931\u308f\u308c\u308b\u300d\u3068\u6307\u6458\u3002 CX 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\u6295\u8cc7\u3067\u306f\u306a\u304f\u3001\u5909\u5316\u3092\u7d9a\u3051\u3089\u308c\u308b\u6587\u5316\u3092\u3064\u304f\u308b\u3053\u3068\u304c\u3001\u9577\u671f\u7684\u306a\u7af6\u4e89\u529b\u306b\u306a\u308b\u300d\u3068\u8ff0\u3079\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u00a02030 \u5e74\u3078\u306e\u63d0\u8a00\uff1a\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u5171\u306b\u9032\u5316\u3059\u308b<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;608110&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u6700\u5f8c\u306b\u306f\u3001\u300c 2030 \u5e74\u306b\u5411\u3051\u3066\u306e\u63d0\u8a00\u300d\u3068\u3057\u3066\u767b\u58c7\u8005\u305d\u308c\u305e\u308c\u304c\u672a\u6765\u3078\u306e\u5c55\u671b\u3092\u8a9e\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u5927\u6fa4\u6c0f\u306f\u300c AI 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\/>\n\u6700\u5f8c\u306b\u30ea\u30c3\u30c1\u30fc\u306f\u3001\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306e\u9032\u5316\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068 AI \u304c\u5171\u306b\u50cd\u304f\u6642\u4ee3\u306f\u3059\u3050\u305d\u3053\u307e\u3067\u6765\u3066\u3044\u308b\u300d\u3068\u8ff0\u3079\u3001 AI \u3068\u4eba\u9593\u304c\u3068\u3082\u306b\u6210\u9577\u3059\u308b\u672a\u6765\u3078\u306e\u5e0c\u671b\u3092\u8a9e\u308a\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u7de0\u3081\u304f\u304f\u308a\u307e\u3057\u305f\u3002[\/vc_column_text][vc_single_image image=&#8221;608111&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>AI \u306e\u9032\u5316\u304c\u9867\u5ba2\u4f53\u9a13\uff08 CX \uff09\u306e\u5728\u308a\u65b9\u3092\u6839\u672c\u304b\u3089\u5909\u3048\u3064\u3064\u3042\u308b\u4eca\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u300c\u8a2d\u8a08\u3059\u308b\u3082\u306e\u300d\u304b\u3089\u300c\u5171\u306b\u80b2\u3066\u308b\u3082\u306e\u300d\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Xperience Tokyo 2025 \u306f\u3001\u4f01\u696d\u3068\u4eba\u3001 AI \u3068\u4eba\u304c\u5354\u50cd\u3057\u306a\u304c\u3089\u300c\u6b21\u306e\u30ec\u30d9\u30eb\u306e\u4f53\u9a13\u4fa1\u5024\u300d\u3092\u63cf\u304f\u305f\u3081\u306e\u5834\u3068\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n\u9867\u5ba2\u306b\u3068\u3063\u3066\u3082\u3001\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u3082\u5fc3\u5730\u3088\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u308a\u51fa\u3059\u3002 Genesys Cloud \u306e\u6311\u6226\u306f\u3001\u3053\u308c\u304b\u3089\u3082\u7d9a\u3044\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>[vc_row][vc_column]<\/p>\n<a class=\"component-cta-block card w-100 h-100  centered cta-text-center \"  href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/xperience-japan-session-video\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><p>Xperience Japan 2025 : \u201d Next Level of Experience ~ \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078\uff01\u201d<\/p>\n<p>\u672c\u30a4\u30d9\u30f3\u30c8\u306e\u4e0b\u8a18\u306e\u8b1b\u6f14\u3092\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u305c\u3072\u3001\u3054\u8996\u8074\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3<br \/>\n\u30d7\u30ed\u30c0\u30af\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Xperience Japan 2025 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