{"id":605994,"date":"2025-12-01T04:45:48","date_gmt":"2025-12-01T12:45:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=605994"},"modified":"2025-12-01T05:28:03","modified_gmt":"2025-12-01T13:28:03","slug":"what-is-cloud-pbx-benefits-risks-trends","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cloud-pbx-benefits-risks-trends","title":{"rendered":"\u30af\u30e9\u30a6\u30c9PBX\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u30fb\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u307e\u3067\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text 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center;\">\u5728\u5b85\u5bfe\u5fdc<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u4e0d\u53ef\uff08\u5185\u7dda\u306f\u793e\u5185\u306b\u9650\u5b9a\uff09<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u53ef\u80fd<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h3><strong>\u30af\u30e9\u30a6\u30c9 PBX 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IVR \uff09<\/h4>\n<p>\u7740\u4fe1\u6642\u306b\u81ea\u52d5\u97f3\u58f0\u3067\u5bfe\u5fdc\u3059\u308b\u6a5f\u80fd\u3002\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u90e8\u9580\u3078\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u3082\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/p>\n<h4>\u5916\u90e8\u9023\u643a\uff08 CRM \uff0f SFA \u3068\u306e\u63a5\u7d9a\uff09<\/h4>\n<p>CRM \uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u3084 SFA \uff08\u55b6\u696d\u6d3b\u52d5\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u9023\u643a\u3057\u3001\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u5c65\u6b74\u3092\u81ea\u52d5\u8868\u793a\u3002\u62c5\u5f53\u8005\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u3001<strong>\u9867\u5ba2\u4f53\u9a13\uff08 CX \uff09\u306e\u8cea\u3092\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002<\/strong><\/p>\n<h4>\u30de\u30eb\u30c1\u30c7\u30d0\u30a4\u30b9\u5bfe\u5fdc<\/h4>\n<p>\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u3001 FAX \u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30d3\u30c7\u30aa\u901a\u8a71\u3068\u3082\u7d71\u5408\u304c\u53ef\u80fd\u306a\u305f\u3081\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u3082\u4e00\u8cab\u3057\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd<\/h4>\n<p>\u901a\u8a71\u306e\u6697\u53f7\u5316\u3084\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u306f\u3082\u3061\u308d\u3093\u3001\u6a29\u9650\u7ba1\u7406\u3082\u3067\u304d\u308b\u306e\u3067\u3001<strong>\u901a\u4fe1\u306e\u5b89\u5168\u6027\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u5bfe\u5fdc<\/strong>\u3092\u4e21\u7acb\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link03\"><\/a>\u30af\u30e9\u30a6\u30c9 PBX \u306e\u5c0e\u5165\u3067\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8<\/strong><\/h2>\n<p>\u30af\u30e9\u30a6\u30c9 PBX \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5358\u306a\u308b\u300c\u901a\u4fe1\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u300d\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u696d\u52d9\u52b9\u7387\u5316\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u30fb\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u5c0e\u5165\u30fb\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/strong><\/h3>\n<p>\u6a5f\u5668\u306e\u8cfc\u5165\u30fb\u8a2d\u7f6e\u30fb\u4fdd\u5b88\u304c\u4e0d\u8981\u3002\u6708\u984d\u5229\u7528\u6599\u306e\u307f\u3067\u6700\u65b0\u6a5f\u80fd\u3092\u4f7f\u3048\u308b\u305f\u3081\u3001\u521d\u671f\u6295\u8cc7\u3068\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u3092\u5927\u5e45\u306b\u6291\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3><strong>\u5728\u5b85\u52e4\u52d9\u306a\u3069\u5834\u6240\u3092\u9078\u3070\u306a\u3044\u50cd\u304d\u65b9<\/strong><\/h3>\n<p>\u81ea\u5b85\u3084\u51fa\u5f35\u5148\u304b\u3089\u3082\u4ee3\u8868\u756a\u53f7\u3067\u306e\u767a\u7740\u4fe1\u304c\u53ef\u80fd\u3002\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u52e4\u52d9\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u62e0\u70b9\u8ffd\u52a0\u30fb\u4eba\u54e1\u5897\u6e1b\u3078\u306e\u67d4\u8edf\u306a\u5bfe\u5fdc<\/strong><\/h3>\n<p>\u4eba\u54e1\u306e\u5897\u6e1b\u3084\u62e0\u70b9\u8ffd\u52a0\u304c\u767a\u751f\u3057\u3066\u3082\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u8ffd\u52a0\u3067\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u3082\u914d\u616e\u3057\u306a\u304c\u3089\u3001\u30d3\u30b8\u30cd\u30b9\u62e1\u5927\u3084\u5f62\u614b\u306e\u5909\u5316\u3092\u652f\u63f4\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u707d\u5bb3\u6642\u306b\u3082\u5b89\u5fc3\u306a BCP \u5bfe\u5fdc<\/strong><\/h3>\n<p>\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u7a3c\u50cd\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u707d\u5bb3\u3084\u505c\u96fb\u306b\u3088\u308b\u30b7\u30b9\u30c6\u30e0\u969c\u5bb3\u3001\u611f\u67d3\u75c7\u306e\u6d41\u884c\u306a\u3069\u306e\u30c8\u30e9\u30d6\u30eb\u6642\u306b\u3082\u5225\u62e0\u70b9\u30fb\u5728\u5b85\u304b\u3089\u696d\u52d9\u3092\u7d99\u7d9a\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u9867\u5ba2\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a<\/strong><\/h3>\n<p>\u901a\u8a71\u5c65\u6b74\u3084\u9332\u97f3\u30c7\u30fc\u30bf\u304c\u84c4\u7a4d\u3055\u308c\u308b\u305f\u3081\u3001\u7ba1\u7406\u8005\u304c\u6559\u80b2\u3084\u54c1\u8cea\u7ba1\u7406\u306b\u5229\u7528\u3057\u305f\u308a\u3001\u5206\u6790\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u5bfe\u5fdc\u306e\u6a19\u6e96\u5316\u30fb\u53ef\u8996\u5316\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link04\"><\/a>\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u3042\u308b\uff1f\u5c0e\u5165\u6642\u306b\u78ba\u8a8d\u3084\u6bd4\u8f03\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/strong><\/h2>\n<p>\u30af\u30e9\u30a6\u30c9 PBX \u306f\u591a\u304f\u306e\u5229\u70b9\u3092\u6301\u3061\u307e\u3059\u304c\u3001\u5c0e\u5165\u306b\u3042\u305f\u3063\u3066\u306f\u3044\u304f\u3064\u304b\u6ce8\u610f\u70b9\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u4e3b\u306a\u8ab2\u984c\u3068\u3001\u305d\u306e\u5bfe\u7b56\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u306b\u3088\u308b\u97f3\u8cea\u306e\u5909\u52d5<\/strong><\/h3>\n<p>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u56de\u7dda\u306e\u54c1\u8cea\u306b\u3088\u3063\u3066\u97f3\u58f0\u304c\u9014\u5207\u308c\u308b\u5834\u5408\u304c\u3042\u308b\u305f\u3081\u3001\u5c0e\u5165\u6642\u306b\u306f\u3001\u63a1\u7528\u30af\u30e9\u30a6\u30c9\u57fa\u76e4\u306e\u4fe1\u983c\u6027\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<br \/>\n\u305f\u3068\u3048\u3070 <strong>Genesys Cloud CX <\/strong>\u3067\u306f\u3001\u4e16\u754c 100 \u30ab\u56fd\u4ee5\u4e0a\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5197\u9577\u5316\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u57fa\u76e4\uff08 AWS \uff09\u3092\u63a1\u7528\u3057\u3001\u97f3\u58f0\u54c1\u8cea\u3092\u6700\u9069\u5316\u3002\u901a\u8a71\u7d4c\u8def\u3082\u52d5\u7684\u306b\u5236\u5fa1\u3057\u3001\u5b89\u5b9a\u7a3c\u50cd\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>\u7dca\u6025\u901a\u8a71\u306e\u5229\u7528\u304c\u5236\u9650\u3055\u308c\u308b<\/strong><\/h3>\n<p>\u30af\u30e9\u30a6\u30c9 PBX \u306f\u5f93\u6765\u96fb\u8a71\u3068\u9055\u3044\u3001\u901a\u8a71\u306e\u767a\u4fe1\u5834\u6240\u3092\u7279\u5b9a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u30af\u30e9\u30a6\u30c9 PBX \u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001 110 \u756a\u3084 119 \u756a\u306a\u3069\u306e\u7dca\u6025\u901a\u5831\u756a\u53f7\u306b\u767a\u4fe1\u3067\u304d\u307e\u305b\u3093\u3002<br \/>\n\u62e0\u70b9\u304b\u3089\u7dca\u6025\u901a\u8a71\u3092\u5229\u7528\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308c\u3070\u3001\u4ee3\u66ff\u30eb\u30fc\u30c8\u8a2d\u8a08\u304c\u53ef\u80fd\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3088\u3046\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br \/>\nGenesys Cloud CX 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\/>\nGenesys Cloud CX \u306f AES256bit \u6697\u53f7\u5316\u3092\u63a1\u7528\u3057\u3001\u56fd\u969b\u898f\u683c\uff08 ISO27001 \u7b49\uff09\u306b\u6e96\u62e0\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u5b89\u5168\u306a\u901a\u8a71\u74b0\u5883\u3092\u4fdd\u8a3c\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link05\"><\/a> PBX \u306e\u9032\u5316\uff1a\u30af\u30e9\u30a6\u30c9 PBX \u304b\u3089 Genesys Cloud CX \u3078<\/strong><\/h2>\n<p>PBX \u306f\u56fa\u5b9a\u8a2d\u5099\u304b\u3089\u30af\u30e9\u30a6\u30c9\u4e0a\u306b\u79fb\u884c\u3057\u305f\u3060\u3051\u3067\u306a\u304f\u3001\u5358\u306a\u308b\u201c\u96fb\u8a71\u4ea4\u63db\u6a5f\u201d\u304b\u3089\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u91cd\u8996\u3057\u3001\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u201c CX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u201d\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-20\">\u3010 PBX \u306e\u9032\u5316\u3011<\/strong><\/p>\n<p><strong>\u5f93\u6765\u578b PBX \uff1a\u793e\u5185\u901a\u8a71\u3092\u5236\u5fa1\u3059\u308b\u56fa\u5b9a\u8a2d\u5099<\/strong><br \/>\n\u2193<br \/>\n<strong>\u30af\u30e9\u30a6\u30c9 PBX \uff1a\u901a\u8a71\u6a5f\u80fd\u306e\u30af\u30e9\u30a6\u30c9\u5316\u306b\u3088\u308a\u67d4\u8edf\u6027\u3068\u4f4e\u30b3\u30b9\u30c8\u3092\u5b9f\u73fe<\/strong><br \/>\n\u2193<br \/>\n<strong>Genesys Cloud CX \uff1a\u97f3\u58f0\uff0b\u30c1\u30e3\u30c3\u30c8\uff0b AI \uff0b CRM \u3092\u7d71\u5408\u3057\u305f\u300c\u9867\u5ba2\u4f53\u9a13\u57fa\u76e4\u300d\u3068\u3057\u3066\u9032\u5316<\/strong><\/p>\n<p>Genesys Cloud CX \u306f\u30af\u30e9\u30a6\u30c9 PBX 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30 \u5e74\u306b\u308f\u305f\u308a 500 \u793e\u3092\u8d85\u3048\u308b\u4f01\u696d\u3078\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u3054\u3068\u306e\u8981\u4ef6\u306e\u9055\u3044\u3084\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u89b3\u70b9\u304b\u3089\u3001\u81ea\u793e\u3067\u904b\u7528\u30fb\u958b\u767a\u3092\u62c5\u3046\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u5f93\u6765\u578b PBX \u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u8fd1\u5e74\u306f\u30c6\u30ec\u30ef\u30fc\u30af\u306e\u5bfe\u5fdc\u3092\u5e0c\u671b\u3059\u308b\u4f01\u696d\u3084\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u4e00\u5143\u7ba1\u7406\u3057\u305f\u3044\u3068\u3044\u3046\u30cb\u30fc\u30ba\u3082\u5897\u3048\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u67d4\u8edf\u6027\u3068\u7ba1\u7406\u6027\u306e\u5411\u4e0a\u3092\u76ee\u7684\u306b\u30af\u30e9\u30a6\u30c9 PBX 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href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/persolcommunicationservice\">\u30d1\u30fc\u30bd\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u306e\u4e8b\u4f8b\u3092\u8a73\u3057\u304f\u898b\u308b<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link06\"><\/a>\u307e\u3068\u3081<\/strong><\/h2>\n<p>PBX \u306f\u3001\u5358\u306a\u308b\u201c\u96fb\u8a71\u4ea4\u63db\u6a5f\u201d\u304b\u3089\u201c\u9867\u5ba2\u4f53\u9a13\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u201d\u3078\u3068\u9032\u5316\u3057\u3001AI\u306e\u5b9f\u88c5\u306a\u3069\u6a5f\u80fd\u958b\u767a\u3082\u7d9a\u3044\u3066\u3044\u307e\u3059\u3002<br \/>\n\u30af\u30e9\u30a6\u30c9 PBX \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u901a\u4fe1\u30b3\u30b9\u30c8\u3092\u6700\u9069\u5316\u3057\u3001\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u304c\u652f\u63f4\u3055\u308c\u308b\u306e\u3067\u3059\u3002\u3055\u3089\u306b\u3001 Genesys Cloud CX 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