{"id":605757,"date":"2025-12-01T05:39:54","date_gmt":"2025-12-01T13:39:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=605757"},"modified":"2025-12-01T05:41:07","modified_gmt":"2025-12-01T13:41:07","slug":"how-to-choose-inquiry-management-system","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-inquiry-management-system","title":{"rendered":"\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3001\u5c0e\u5165\u30bf\u30a4\u30df\u30f3\u30b0\u304b\u3089\u9078\u3073\u65b9\u30fb\u4e8b\u4f8b\u307e\u3067\u5b8c\u5168\u30ac\u30a4\u30c9"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u6570\u304c\u5897\u3048\u3066\u304f\u308b\u3068\u3001 Excel \u3084\u30e1\u30fc\u30eb\u3060\u3051\u3067\u306f\u7ba1\u7406\u3057\u304d\u308c\u305a\u3001\u30df\u30b9\u304c\u767a\u751f\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u300c\u5bfe\u5fdc\u6f0f\u308c\u304c\u8d77\u304d\u305f\u300d\u300c\u8ab0\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0b\u304c\u3063\u305f\u300d\u3068\u3044\u3046\u3088\u3046\u306b\u3001\u554f\u984c\u3092\u8a8d\u8b58\u3057\u305f\u3068\u304d\u3053\u305d\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30c4\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306e\u57fa\u672c\u3068\u5c0e\u5165\u306e\u5fc5\u8981\u6027\u3001\u5c0e\u5165\u3059\u3079\u304d\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u5224\u65ad\u3059\u308b\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u969b\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3001\u305d\u3057\u3066\u5c0e\u5165\u4f01\u696d\u306e\u6210\u529f\u4e8b\u4f8b\u307e\u3067\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-26\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u3068\u306f\uff1f\u306a\u305c\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u304c\u5fc5\u8981\u304b<\/a><\/li>\n<li><a href=\"#link02\">\u6700\u9069\u306a\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u3069\u3046\u9078\u3076<\/a><\/li>\n<li><a href=\"#link03\">\u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03\u691c\u8a0e\u3068\u5c0e\u5165\u306e\u9032\u3081\u65b9<\/a><\/li>\n<li><a href=\"#link04\">\u4e8b\u4f8b\u7d39\u4ecb\uff1a\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u6539\u5584\u52b9\u679c<\/a><\/li>\n<li><a href=\"#link05\">\u307e\u3068\u3081<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link01\"><\/a>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u3068\u306f\uff1f\u306a\u305c\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u304c\u5fc5\u8981\u304b<\/strong><\/h2>\n<p>\u300c\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u300d\u3068\u306f\u3001\u9867\u5ba2\u3084\u53d6\u5f15\u5148\u304b\u3089\u306e\u8cea\u554f\u30fb\u8981\u671b\u30fb\u30af\u30ec\u30fc\u30e0\u306a\u3069\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u6574\u7406\u3057\u3001\u9069\u5207\u306b\u5bfe\u5fdc\u3092\u9032\u3081\u308b\u305f\u3081\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6307\u3057\u307e\u3059\u3002<br \/>\n\u73fe\u5834\u306e\u62c5\u5f53\u8005\u304b\u3089\u306e\u3054\u76f8\u8ac7\u3067\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u58f0\u3092\u591a\u304f\u805e\u304b\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092 Excel \u3067\u307e\u3068\u3081\u3066\u3044\u308b\u304c\u3001\u8ab0\u304c\u3069\u3053\u307e\u3067\u5bfe\u5fdc\u3057\u305f\u306e\u304b\u308f\u304b\u308a\u306b\u304f\u3044<\/li>\n<li>\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3068\u96fb\u8a71\u5bfe\u5fdc\u306e\u7ba1\u7406\u304c\u30d0\u30e9\u30d0\u30e9\u3067\u3001\u307e\u3068\u307e\u3063\u305f\u8a18\u9332\u304c\u6b8b\u3089\u306a\u3044<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u3048\u3066\u304d\u305f\u3051\u3069\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u5165\u308c\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u306a\u306e\u304b\u5224\u65ad\u3067\u304d\u306a\u3044<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3063\u3066\u672c\u5f53\u306b\u5fc5\u8981\uff1f\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306f\u30c0\u30e1\u306a\u306e\uff1f<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30c4\u30fc\u30eb\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u77e5\u308a\u305f\u3044<\/li>\n<\/ul>\n<p>\u3059\u3079\u3066\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u5c0e\u5165\u304c\u5fc5\u9808\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u304c\u3001\u4e00\u5b9a\u306e\u6761\u4ef6\u3067\u306f\u5927\u304d\u306a\u52b9\u679c\u3092\u767a\u63ee\u3059\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u5bfe\u5fdc\u5c65\u6b74\u3092\u6b8b\u3059\u3053\u3068\u306f\u3001\u73fe\u5834\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u58f0\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u4f1a\u793e\u306e\u8cc7\u7523\u306b\u3082\u306a\u308a\u5f97\u308b\u306e\u3067\u3059\u3002<\/p>\n<h3><strong>\u30b7\u30f3\u30d7\u30eb\u306a\u30b7\u30b9\u30c6\u30e0\u30fb\u30c4\u30fc\u30eb\u5c0e\u5165\u8a3a\u65ad\uff08 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\u3084\u7121\u6599\u30c4\u30fc\u30eb\uff09\u306b\u9650\u754c\u3092\u611f\u3058\u3066\u3044\u308b\uff1a\u66f4\u65b0\u30df\u30b9\u30fb\u5165\u529b\u6f0f\u308c\u304c\u3042\u3063\u305f\u308a\u3001\u691c\u7d22\u30fb\u30c7\u30fc\u30bf\u62bd\u51fa\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u305f\u308a\u3059\u308b<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u4ef6\u6570\u3092\u5206\u6790\u3057\u3066\u6539\u5584\u306b\u3064\u306a\u3052\u305f\u3044<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08 CSAT \u3001 NPS \u306a\u3069\uff09\u3092 KPI 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id=\"link02\"><\/a>\u6700\u9069\u306a\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u3069\u3046\u9078\u3076<\/strong><\/h2>\n<p>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u4e00\u53e3\u306b\u8a00\u3063\u3066\u3082\u3001\u63d0\u4f9b\u5f62\u614b\u30fb\u6a5f\u80fd\u30fb\u898f\u6a21\u306b\u3088\u3063\u3066\u69d8\u3005\u306a\u30bf\u30a4\u30d7\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305a\u306f\u81ea\u793e\u306e\u8ab2\u984c\u3092\u628a\u63e1\u3057\u3001\u305d\u306e\u89e3\u6c7a\u7b56\u3068\u306a\u308b\u3088\u3046\u306b\u65b9\u5411\u6027\u3092\u7d5e\u3063\u3066\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u3001\u6210\u529f\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002<br \/>\n\u63d0\u4f9b\u5f62\u614b\u30fb\u6a5f\u80fd\u30fb\u898f\u6a21\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u30bf\u30a4\u30d7\u304c\u3042\u308b\u306e\u304b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u5c0e\u5165\u5f62\u614b\u306b\u3088\u308b\u30bf\u30a4\u30d7<\/strong><\/h3>\n<p>\u5c0e\u5165\u5f62\u614b\u306f\u3001\u5927\u304d\u304f 2 \u3064\u306e\u30bf\u30a4\u30d7\u304c\u3042\u308a\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;605763&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><strong class=\"text-regular\">\u30af\u30e9\u30a6\u30c9\u578b\uff08 SaaS \uff09\uff1a<\/strong><br \/>\n\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f1a\u793e\u306e\u30b5\u30fc\u30d0\u30fc\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u5229\u7528\u3059\u308b\u5f62\u614b\u3067\u3059\u3002\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3001\u6a5f\u80fd\u958b\u767a\u3084\u30e1\u30f3\u30c6\u30f3\u30ca\u30f3\u30b9\u306f\u4e8b\u696d\u8005\u304c\u884c\u3063\u3066\u304f\u308c\u307e\u3059\u3002\u521d\u671f\u8cbb\u7528\u3092\u6291\u3048\u306a\u304c\u3089\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3001\u30ea\u30e2\u30fc\u30c8\u74b0\u5883\u3084\u62e0\u70b9\u306e\u591a\u3044\u4f01\u696d\u3084\u4e2d\u5c0f\u4f01\u696d\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002<br \/>\n\u521d\u671f\u8cbb\u7528\u306f\u7121\u6599\u307e\u305f\u306f\u4f4e\u984d\u3067\u3001\u6708\u984d\u8cbb\u7528\u306f\u30e6\u30fc\u30b6\u30fc\u6570\u306b\u5fdc\u3058\u3066\u767a\u751f\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3001\u6a5f\u80fd\u306b\u3082\u3088\u308a\u307e\u3059\u304c\u3001 1 \u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6570\u5343\u5186\u301c\u6570\u4e07\u5186\u304c\u76f8\u5834\u3067\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong class=\"text-regular\">\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\uff1a<\/strong><br \/>\n\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u3001\u81ea\u793e\u30b5\u30fc\u30d0\u30fc\u306b\u69cb\u7bc9\u3057\u3066\u5229\u7528\u3059\u308b\u5f62\u614b\u3067\u3059\u3002\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u304c\u53b3\u3057\u3044\u4f01\u696d\u3084\u5927\u898f\u6a21\u30bb\u30f3\u30bf\u30fc\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002\u7279\u5b9a\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u81ea\u793e\u30b5\u30fc\u30d0\u30fc\u306b\u5b9f\u88c5\u3059\u308b\u3082\u306e\u3068\u3001\u81ea\u793e\u306b\u7279\u5316\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u958b\u767a\u3057\u3066\u5b9f\u88c5\u3059\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3069\u3061\u3089\u3082\u81ea\u793e\u3067\u7d99\u7d9a\u7684\u306b\u6a5f\u80fd\u958b\u767a\u3084\u4fdd\u5b88\u3092\u3057\u3066\u3044\u304f\u4eba\u54e1\u304c\u5fc5\u8981\u3067\u3059\u3002<br \/>\n\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u304c\u9ad8\u3044\u3068\u3044\u3046\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u4e00\u65b9\u3001\u5c0e\u5165\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u521d\u671f\u8cbb\u7528\u304c\u6570\u767e\u4e07\u5186\u304b\u3089\u6570\u5343\u4e07\u5186\u3068\u9ad8\u984d\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002<\/li>\n<\/ul>\n<h3><strong>\u6a5f\u80fd\u30ab\u30d0\u30fc\u7bc4\u56f2\u306b\u3088\u308b\u30bf\u30a4\u30d7<\/strong><\/h3>\n<p>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306b\u6c42\u3081\u308b\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001 3 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\u4e00\u4f53\u578b<\/strong>\uff1a\u9867\u5ba2\u60c5\u5831\u3084\u55b6\u696d\u5c65\u6b74\u3068\u9023\u643a\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u8cfc\u5165\u524d\u5f8c\u3067\u62c5\u5f53\u90e8\u7f72\u304c\u5909\u308f\u3063\u305f\u308a\u3001\u5fdc\u5bfe\u5c65\u6b74\u3084\u50be\u5411\u3092\u5206\u6790\u3057\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3057\u305f\u308a\u3059\u308b\u4f01\u696d\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u591a\u6a5f\u80fd\u578b\uff1a<\/strong>\u30c1\u30e3\u30c3\u30c8\u30fb SNS \u30fb FAQ \u30fb AI \u30dc\u30c3\u30c8\u30fb\u5206\u6790\u6a5f\u80fd\u3092\u6301\u3064\u7dcf\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3001\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u308b\u4f01\u696d\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002\u6700\u8fd1\u306f AI \u306e\u30a2\u30b7\u30b9\u30c8\u306b\u3088\u3063\u3066\u3001\u5165\u529b\u3084\u60c5\u5831\u691c\u7d22\u306e\u5de5\u6570\u3092\u524a\u6e1b\u3057\u305f\u308a\u3001\u5206\u6790\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u696d\u52d9\u52b9\u7387\u304c\u5927\u5e45\u306b\u6539\u5584\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3><strong>\u898f\u6a21\u30fb\u696d\u754c\u7279\u5316\u306b\u3088\u308b\u30bf\u30a4\u30d7<\/strong><\/h3>\n<p>\u4f01\u696d\u306e\u898f\u6a21\u3084\u696d\u754c\u306b\u3088\u3063\u3066\u3001\u5411\u304d\u4e0d\u5411\u304d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\uff1a<\/strong>\u5c11\u4eba\u6570\u5bfe\u5fdc\u306e\u62e0\u70b9\u5411\u3051\u306b\u3001\u64cd\u4f5c\u304c\u7c21\u5358\u3067\u4f4e\u30b3\u30b9\u30c8\u3067\u5c0e\u5165\u304c\u3067\u304d\u308b\u30bf\u30a4\u30d7<\/li>\n<li><strong>\u5927\u4f01\u696d\u5411\u3051\uff1a<\/strong>\u6570\u5343\u5e2d\u898f\u6a21\uff08\u5927\u898f\u6a21\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u3084\u591a\u62e0\u70b9\u5bfe\u5fdc\u306b\u5f37\u304f\u3001\u5168\u4f53\u3092\u4fef\u77b0\u3067\u304d\u308b\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u304c\u5145\u5b9f\u3057\u305f\u30bf\u30a4\u30d7<\/li>\n<li><strong>\u696d\u754c\u7279\u5316\u578b\uff1a<\/strong>EC \u3001\u91d1\u878d\uff08\u4e0d\u52d5\u7523\u3001\u4fdd\u967a\uff09\u3001\u533b\u7642\u3001\u30db\u30c6\u30eb\u3001\u98f2\u98df\u5e97\u306a\u3069\u696d\u754c\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5099\u3048\u308b\u30bf\u30a4\u30d7\u3002\u5fc5\u8981\u306a\u5165\u529b\u9805\u76ee\u3084\u6a5f\u80fd\u304c\u5145\u5b9f\u3057\u3001\u4ed6\u793e\u306e\u5c0e\u5165\u4e8b\u4f8b\u30fb\u6210\u529f\u4e8b\u4f8b\u3082\u3042\u308b\u305f\u3081\u3001\u5c0e\u5165\u3092\u30a4\u30e1\u30fc\u30b8\u3057\u3084\u3059\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>GenesysCloudCX \u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u3067\u591a\u6a5f\u80fd\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u306e CX 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id=\"link03\"><\/a>\u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03\u691c\u8a0e\u3068\u5c0e\u5165\u306e\u9032\u3081\u65b9<\/strong><\/h2>\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u4fa1\u683c\uff08\u4e88\u7b97\uff09\u3084\u6a5f\u80fd\u3060\u3051\u3067\u306a\u304f\u3001\u201c\u73fe\u5834\u3067\u4f7f\u3044\u3053\u306a\u305b\u308b\u304b\u201d\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u7ba1\u7406\u8005\u3068\u73fe\u5834\u306e\u610f\u898b\u3092\u6c72\u307f\u53d6\u308a\u3001\u5408\u610f\u5f62\u6210\u3057\u306a\u304c\u3089\u52b9\u679c\u7684\u306b\u5c0e\u5165\u3059\u308b\u9032\u3081\u65b9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\uff11.\u73fe\u72b6\u8ab2\u984c\u306e\u6d17\u3044\u51fa\u3057<\/strong><\/h3>\n<p>\u73fe\u5834\u306b\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u73fe\u72b6\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u30fb\u68da\u5378\u3057\u3001\u8ab2\u984c\u3092\u5b9a\u91cf\u5316\uff08 1 \u65e5\u25cb\u4ef6\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u25cb\u5206\u3001\u5bfe\u5fdc\u6f0f\u308c\u25cb\u4ef6\u306a\u3069\uff09\u3057\u3066\u512a\u5148\u5ea6\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u8ab2\u984c\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u6c42\u3081\u308b\u8981\u4ef6\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>2.\u6bd4\u8f03\u8868\u3092\u4f5c\u6210\u3057\u5019\u88dc\u3092\u9078\u5b9a<\/strong><\/h3>\n<p>\u4e88\u7b97\u3084\u81ea\u793e\u306e\u4eba\u54e1\u4f53\u5236\u3092\u6c7a\u3081\u3001\u524d\u8ff0\u306e\u5c0e\u5165\u5f62\u614b\u306b\u3088\u308b\u30bf\u30a4\u30d7\u3001\u8ab2\u984c\u304b\u3089\u5f97\u3089\u308c\u305f\u5fc5\u9808\u6a5f\u80fd\u3092\u53c2\u8003\u306b\u3001\u5019\u88dc\u3068\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u3092 3 \u301c 4 \u793e\u306b\u7d5e\u308a\u307e\u3057\u3087\u3046\u3002\u305d\u3057\u3066\u3001 Excel \u3084\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3067\u3001\u6bd4\u8f03\u8868\u3092\u4f5c\u6210\u3057\u793e\u5185\u3067\u5019\u88dc\u3092\u9078\u5b9a\u3057\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;605767&#8243;][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\">\u3010\u6bd4\u8f03\u8868\u306b\u5165\u308c\u308b\u3079\u304d\u9805\u76ee\u3011<\/strong><\/p>\n<ul>\n<li>\u6a5f\u80fd\uff08\u81ea\u52d5\u632f\u308a\u5206\u3051\u3001\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001\u30ec\u30dd\u30fc\u30c8\u306a\u3069\uff09<\/li>\n<li>\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\uff08\u96fb\u8a71\uff0f\u30e1\u30fc\u30eb\uff0f\u30c1\u30e3\u30c3\u30c8\uff0f SNS \u306a\u3069\uff09<\/li>\n<li>\u5c0e\u5165\u5f62\u614b\uff08\u30af\u30e9\u30a6\u30c9\uff0f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\uff09<\/li>\n<li>\u521d\u671f\u8cbb\u7528\u30fb\u6708\u984d\u8cbb\u7528\u30fb\u30e6\u30fc\u30b6\u30fc\u5358\u4fa1<\/li>\n<li>\u65e5\u672c\u8a9e\u5bfe\u5fdc\u30fb\u30b5\u30dd\u30fc\u30c8\u4f53\u5236<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u9805\u76ee\u306f\u3001\u904b\u7528\u3057\u3066\u3044\u304f\u4e0a\u3067\u3082\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u305f\u3081\u3001\u5fc5\u305a\u78ba\u8a8d\u3059\u308b\u3088\u3046\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u305d\u306e\u4ed6\u3001 CRM \u306e\u6a5f\u80fd\u3001 AI \u306b\u3088\u308b\u30a2\u30b7\u30b9\u30c8\u3084\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u3001\u4ed6\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306a\u3069\u81ea\u793e\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u5fc5\u8981\u306a\u9805\u76ee\u3092\u52a0\u3048\u307e\u3059\u3002\u4e0d\u660e\u306a\u70b9\u306f\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u3066\u3001\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3><strong>3.\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3084\u30c7\u30e2\u3067\u691c\u8a3c<\/strong><\/h3>\n<p>\u691c\u8a0e\u3057\u305f\u7d50\u679c\u3001\u5c0e\u5165\u610f\u5411\u306e\u9ad8\u3044\u30b7\u30b9\u30c6\u30e0\u306b\u3064\u3044\u3066\u3001\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3084\u30c7\u30e2\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u7533\u3057\u8fbc\u307f\u3001\u898b\u7a4d\u308a\u3092\u4f9d\u983c\u3057\u307e\u3057\u3087\u3046\u3002<br \/>\n\u305d\u306e\u969b\u306f\u3001\u73fe\u5834\u30b9\u30bf\u30c3\u30d5\uff08\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u62c5\u5f53\u8005\u306a\u3069\uff09\u306b\u3082\u8a66\u3057\u3066\u3082\u3089\u3044\u3001\u73fe\u5834\u76ee\u7dda\u3067 UI \/ UX \u306e\u64cd\u4f5c\u611f\u3084\u753b\u9762\u306e\u308f\u304b\u308a\u3084\u3059\u3055\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u81ea\u52d5\u632f\u308a\u5206\u3051\u3084\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\uff08\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\uff09\u304c\u671f\u5f85\u3069\u304a\u308a\u306e\u52d5\u304d\u3092\u3059\u308b\u304b\u3001\u9023\u643a\u6a5f\u80fd\uff08 Slack \u3084 CRM \u3001\u30e1\u30fc\u30eb\u306a\u3069\uff09\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u4f7f\u3048\u308b\u304b\u306a\u3069\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u3072\u3068\u3064\u3072\u3068\u3064\u30c1\u30a7\u30c3\u30af\u3057\u3066\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n<p>GenesysCloudCX \u306f\u3001\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u8cb4\u793e\u306e\u904b\u7528\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30c7\u30e2\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3082\u3054\u7528\u610f\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u305c\u3072\u6bd4\u8f03\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo<\/a><\/strong><\/p>\n<h3><strong>4.\u793e\u5185\u8abf\u6574\u3068\u904b\u7528\u30eb\u30fc\u30eb\u4f5c\u308a<\/strong><\/h3>\n<p>\u5c0e\u5165\u306b\u969b\u3057\u3066\u306f\u3001\u793e\u5185\u306e\u95a2\u4fc2\u90e8\u7f72\u3084\u5404\u62c5\u5f53\u8005\u306e\u5f79\u5272\u5206\u62c5\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304d\u307e\u3059\u3002\u793e\u5185\u3067\u5c0e\u5165\u671f\u306e\u6df7\u4e71\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u306f\u3001\u5168\u4f53\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u4f5c\u6210\u3001\u904b\u7528\u30eb\u30fc\u30eb\u4f5c\u308a\uff08\u30c7\u30fc\u30bf\u5165\u529b\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u66f4\u65b0\u30eb\u30fc\u30eb\u3001\u6a29\u9650\u7ba1\u7406\u306a\u3069\uff09\u3001 KPI \u8a2d\u5b9a\uff08\u5bfe\u5fdc\u6642\u9593\u3001\u4e00\u6642\u89e3\u6c7a\u7387\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\uff09\u3001\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u3084\u6539\u5584\u30b5\u30a4\u30af\u30eb\u306e\u4ed5\u7d44\u307f\u4f5c\u308a\u3092\u884c\u308f\u306d\u3070\u306a\u308a\u307e\u305b\u3093\u3002<br \/>\n\u90e8\u7f72\u3092\u6a2a\u65ad\u3057\u3066\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u4e8b\u524d\u306e\u6e96\u5099\u304b\u3089\u5c0e\u5165\u5f8c\u534a\u5e74\u304b\u30891\u5e74\u7a0b\u5ea6\u3001\u95a2\u9023\u90e8\u7f72\u304b\u3089\u30a2\u30b5\u30a4\u30f3\u3057\u305f\u30e1\u30f3\u30d0\u30fc\u3067\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c1\u30fc\u30e0\u3092\u4f5c\u3063\u3066\u52d5\u304f\u306e\u3082\u52b9\u679c\u7684\u3067\u3059\u3002\u305d\u3057\u3066\u3001\u5c0f\u898f\u6a21\u306e\u7a93\u53e3\u304b\u3089\u8a66\u9a13\u904b\u7528\u3092\u958b\u59cb\u3057\u3001\u554f\u984c\u304c\u7121\u3044\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u5168\u793e\u5c55\u958b\u3057\u3066\u3044\u304f\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<h3><strong>5.\u5b9a\u7740\u3068\u6539\u5584<\/strong><\/h3>\n<p>\u5c0e\u5165\u5f8c\u306f\u3001\u5b9a\u671f\u7684\u306b\u73fe\u5834\u306e\u5229\u7528\u72b6\u6cc1\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u884c\u3044\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3084 KPI \u306e\u30c1\u30a7\u30c3\u30af\u3092\u3057\u3066\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u6539\u5584\u3057\u307e\u3059\u3002\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c1\u30fc\u30e0\u304c\u3042\u308c\u3070\u3001\u3053\u3046\u3044\u3063\u305f\u6d3b\u52d5\u3092\u5b9a\u671f\u7684\u306b\u884c\u3046\u62c5\u5f53\u306b\u3082\u306a\u308a\u307e\u3059\u3002<br \/>\n\u5177\u4f53\u7684\u306b\u306f\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u63a8\u79fb\u3084\u5bfe\u5fdc\u6642\u9593\u3092\u5206\u6790\u3057\u3001\u5f53\u521d\u306e\u76ee\u6a19\u5024\u3068\u306e\u30ba\u30ec\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306b\u5165\u529b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\uff09\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001 FAQ \u3092\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u305f\u308a\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8ffd\u52a0\u6a5f\u80fd\u3084\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3092\u691c\u8a0e\u3057\u305f\u308a\u3057\u307e\u3059\u3002<br \/>\n\u307e\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u4f1a\u793e\u306e\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u3001\u591a\u304f\u306e\u4e8b\u4f8b\u3084\u30ca\u30ec\u30c3\u30b8\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u3067\u3001\u6539\u5584\u7b56\u3092\u76f8\u8ac7\u3059\u308b\u306e\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link04\"><\/a>\u4e8b\u4f8b\u7d39\u4ecb\uff1a\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u6539\u5584\u52b9\u679c<\/strong><\/h2>\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u30e1\u30ea\u30c3\u30c8\u3092\u611f\u3058\u3001\u5b9f\u969b\u306b\u826f\u3044\u52b9\u679c\u3092\u5f97\u3089\u308c\u3066\u3044\u308b\u4f01\u696d\u306b\u3064\u3044\u3066\u3001\u62b1\u3048\u3066\u3044\u305f\u8ab2\u984c\u3068\u5c0e\u5165\u5f8c\u306e\u69d8\u5b50\u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3044\u305f\u3057\u307e\u3059\u3002\u540c\u3058\u60a9\u307f\u3092\u304a\u6301\u3061\u306e\u65b9\u3001\u5fc5\u898b\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u3059\u3002<\/p>\n<h3><strong>\u682a\u5f0f\u4f1a\u793e SBI \u8a3c\u5238\uff1a 6,000 \u4ef6\u8d85\u306e\u554f\u3044\u5408\u308f\u305b\u3092 GenesysCloudCX \u3067\u52b9\u7387\u5316\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;605770&#8243;][vc_column_text css=&#8221;&#8221;]\u682a\u5f0f\u4f1a\u793e SBI \u8a3c\u5238\u3067\u306f\u3001 1 \u65e5\u3042\u305f\u308a 6,000 \u4ef6\u3092\u8d85\u3048\u308b\u554f\u3044\u5408\u308f\u305b\u3092 Genesys Cloud CX \u3067\u4e00\u5143\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u3053\u308c\u307e\u3067\u5229\u7528\u3057\u3066\u3044\u305f\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u82f1\u8a9e\u8868\u8a18\u3067\u4f7f\u3044\u306b\u304f\u304f\u3001\u73fe\u5834\u306e\u82e6\u52b4\u304c\u591a\u304b\u3063\u305f\u305f\u3081\u3001\u300c\u65e5\u672c\u8a9e\u8868\u8a18\u3067\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u300d\u70b9\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u597d\u8a55\u3067\u3059\u3002\u5b9f\u969b\u3001\u901a\u8a71\u3084\u9867\u5ba2\u304b\u3089\u4f9d\u983c\u3055\u308c\u305f\u53d6\u5f15\u3092\u52b9\u7387\u826f\u304f\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001 500 \u4eba\u898f\u6a21\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u3092\u8a55\u4fa1\u3059\u308b\u7ba1\u7406\u8005\uff08 SV \uff09\u306f\u3001\u540c\u3058\u30b7\u30b9\u30c6\u30e0\u306e\u4e2d\u3067\u8a55\u4fa1\u30fb\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u30fb\u97f3\u58f0\u306e\u518d\u751f\u30fb\u30b3\u30e1\u30f3\u30c8\u5165\u529b\u3068\u3044\u3063\u305f\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u5b8c\u7d50\u3059\u308b\u305f\u3081\u3001\u696d\u52d9\u306e\u751f\u7523\u6027\u304c 90 \uff05\u3082\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u76f4\u8fd1\u3067\u306f\u3001 2024 \u5e74\u306b\u65b0 NISA 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id=\"link05\"><\/a>\u307e\u3068\u3081<\/strong><\/h2>\n<p>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u5358\u306a\u308b\u201c\u696d\u52d9\u52b9\u7387\u5316\u306e\u30c4\u30fc\u30eb\u201d\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u4f01\u696d\u4fe1\u983c\u3092\u9ad8\u3081\u308b\u6226\u7565\u7684\u306a\u57fa\u76e4\u3067\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3068\u3044\u3046\u3068\u3001\u65b0\u305f\u306b\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3059\u308b\u30a4\u30e1\u30fc\u30b8\u3092\u6301\u305f\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u5b9f\u969b\u306b\u5c0e\u5165\u3057\u305f\u591a\u304f\u306e\u4f01\u696d\u304c\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u304c\u3063\u305f\u3053\u3068\u3092\u5b9f\u611f\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u5897\u3048\u3001 Excel \u3084\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3067\u306e\u7ba1\u7406\u306b\u9650\u754c\u3092\u611f\u3058\u305f\u3089\u3001\u305d\u308c\u306f\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u306f\u3058\u3081\u308b\u30b5\u30a4\u30f3\u3067\u3059\u3002<\/p>\n<p>Genesys Cloud \u306f\u65e5\u672c\u56fd\u5185\u306f\u3082\u3068\u3088\u308a\u4e16\u754c 100 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href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc 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