{"id":605572,"date":"2025-12-01T05:19:02","date_gmt":"2025-12-01T13:19:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=605572"},"modified":"2025-12-01T05:28:45","modified_gmt":"2025-12-01T13:28:45","slug":"how-to-improve-customer-inquiry-process","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-improve-customer-inquiry-process","title":{"rendered":"\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3002\u54c1\u8cea\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u65bd\u7b56\u4f8b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4f01\u696d\u306e\u4fe1\u983c\u6027\u306b\u76f4\u7d50\u3059\u308b\u91cd\u8981\u306a\u696d\u52d9\u3067\u3059\u3002\u4e00\u65b9\u3067\u3001\u5bfe\u5fdc\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3001\u54c1\u8cea\u306b\u30d0\u30e9\u3064\u304d\u304c\u3042\u308b\u3001\u696d\u52d9\u304c\u5c5e\u4eba\u5316\u3057\u3066\u3044\u308b\u3068\u3044\u3063\u305f\u8ab2\u984c\u3092\u591a\u304f\u306e\u73fe\u5834\u304c\u62b1\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3068\u305d\u306e\u91cd\u8981\u6027\u3001\u3088\u304f\u3042\u308b 4 \u3064\u306e\u8ab2\u984c\u3068\u305d\u306e\u6539\u5584\u7b56\u3092\u3001\u65bd\u7b56\u4f8b\u3068\u3068\u3082\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u52b9\u7387\u5316\u306b\u6b20\u304b\u305b\u306a\u3044 AI 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href=\"#link04\">\u305d\u306e\u4ed6\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u95a2\u3059\u308b\u8cea\u554f\uff1a\uff08 FAQ \uff09<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link01\"><\/a>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3068\u306f\u4f55\u304b\u3001\u307e\u305f\u305d\u306e\u91cd\u8981\u6027<\/strong><\/h2>\n<p>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3068\u306f\u3001\u9867\u5ba2\u3084\u793e\u5185\u95a2\u4fc2\u8005\u304b\u3089\u306e\u8cea\u554f\u30fb\u8981\u671b\u30fb\u4e0d\u6e80\u306a\u3069\u3092\u805e\u304d\u3001\u305d\u308c\u3089\u306b\u5bfe\u3057\u3066\u56de\u7b54\u3092\u3059\u308b\u696d\u52d9\u3067\u3059\u3002\u5358\u306a\u308b\u300c\u5fdc\u7b54\u696d\u52d9\u300d\u3068\u6349\u3048\u3089\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u5b9f\u969b\u306b\u306f \u9867\u5ba2\u4f53\u9a13\uff08 CX 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class=\"text-20\"><strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/strong><strong class=\"text-20\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u00a0<\/strong><a class=\"text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs<\/a><\/p>\n<h3><strong>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6539\u5584<\/strong><\/h3>\n<p>\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5b9d\u5eab\u3067\u3059\u3002\u305f\u3060\u5bfe\u5fdc\u3057\u3066\u7d42\u308f\u308b\u306e\u3067\u306f\u306a\u304f\u3001 FAQ 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\/>\n\u307e\u305f\u3001\u826f\u3044\u8a71\u3082\u60aa\u3044\u8a71\u3082\u958b\u767a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3067\u304d\u308b\u3088\u3046\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u73fe\u5834\u3068\u5546\u54c1\u958b\u767a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3092\u3064\u306a\u3050\u30eb\u30fc\u30c8\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3><strong>\u4f01\u696d\u30fb\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306e\u3078\u306e\u5f71\u97ff<\/strong><\/h3>\n<p>\u6628\u4eca\u3067\u306f\u3001\u9867\u5ba2\u5fdc\u5bfe\u306e\u5185\u5bb9\u306f SNS 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id=\"link02\"><\/a>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u8ab2\u984c\u6574\u7406\u3068\u6539\u5584\u7b56<\/strong><\/h2>\n<p>\u591a\u304f\u306e\u73fe\u5834\u3067\u306f\u3001\u6bce\u65e5\u306e\u554f\u3044\u5408\u308f\u305b\u6570\u3092\u4e88\u6e2c\u3057\u305f\u308a\u3001\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3059\u308b\u305f\u3081\u306e\u8a66\u884c\u932f\u8aa4\u304c\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u4ee3\u8868\u7684\u306a 4 \u3064\u306e\u8ab2\u984c\u3068\u3001\u305d\u308c\u305e\u308c\u306b\u5bfe\u3059\u308b\u89e3\u6c7a\u7b56\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u3088\u304f\u3042\u308b\u8ab2\u984c \u2460 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\u3092\u5c0e\u5165\u3057\u3001\u5b9a\u578b\u7684\u306a\u8cea\u554f\u306f\u81ea\u52d5\u5bfe\u5fdc\u3078\u56de\u3059\u3053\u3068\u3067\u4eba\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3002\u4eba\u304c\u5fc5\u8981\u306a\u6848\u4ef6\u3060\u3051\u5207\u308a\u5206\u3051\u3089\u308c\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u3002<br \/>\n<strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011 <a class=\"text-20 text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">AI \u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/a><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong>\u5bfe\u5fdc\u512a\u5148\u5ea6\u30eb\u30fc\u30eb\u3084\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u660e\u78ba\u5316<br \/>\n<\/strong>\u554f\u3044\u5408\u308f\u305b\u3092\u7dca\u6025\u5ea6\u30fb\u91cd\u8981\u5ea6\u3067\u5206\u985e\u3057\u3001\u81ea\u52d5\u3067\u30d5\u30ed\u30fc\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u8ff7\u308f\u305a\u5bfe\u5fdc\u306b\u7740\u624b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b<br \/>\n<strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011 <a class=\"text-20 text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/work-automation-and-task-routing\">\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/a><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30c4\u30fc\u30eb\u306e\u6d3b\u7528<br \/>\n<\/strong>FAQ \u3084\u793e\u5185\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u6574\u5099\u3057\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u7d20\u65e9\u304f\u691c\u7d22\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3002<br \/>\n<strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011 <a class=\"text-20 text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8<\/a><\/strong><\/li>\n<\/ul>\n<h3>\u3088\u304f\u3042\u308b\u8ab2\u984c \u2461 \u5c5e\u4eba\u7684\u3067\u5fdc\u5bfe\u54c1\u8cea\u304c\u5b89\u5b9a\u3057\u306a\u3044<\/h3>\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u7121\u3044\u3068\u3001\u5bfe\u5fdc\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u3084\u77e5\u8b58\u306b\u4f9d\u5b58\u3057\u3001\u5fdc\u5bfe\u54c1\u8cea\u306b\u30d0\u30e9\u3064\u304d\u304c\u751f\u3058\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u80cc\u666f\u306b\u306f\u3001\u65b0\u4eba\u6559\u80b2\u304c\u96e3\u3057\u3044\u3001\u60c5\u5831\u5171\u6709\u4e0d\u8db3\u3068\u3044\u3063\u305f\u554f\u984c\u304c\u3042\u308b\u306e\u3067\u3001\u65bd\u7b56\u3067\u89e3\u6d88\u3057\u307e\u3059\u3002<\/p>\n<h3>\u65bd\u7b56\u4f8b<\/h3>\n<ul>\n<li><strong>\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099<br \/>\n<\/strong>\u5171\u901a\u306e\u5bfe\u5fdc\u57fa\u6e96\u3092\u4f5c\u3063\u3066\u304a\u3051\u3070\u3001\u65b0\u4eba\u3067\u3082\u5b89\u5fc3\u3057\u3066\u4e00\u5b9a\u54c1\u8cea\u3067\u5fdc\u5bfe\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u6559\u80b2\u30fb OJT \u4f53\u5236\u306e\u898b\u76f4\u3057<br \/>\n<\/strong>\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u3084\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u3067\u3001\u5b9f\u8df5\u7684\u306a\u30b9\u30ad\u30eb\u3092\u80b2\u6210\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u00a0AI <\/strong><strong>\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4<br \/>\n<\/strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u753b\u9762\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63a8\u5968\u56de\u7b54\u3084\u6b21\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u793a\u3057\u3001\u7d4c\u9a13\u306b\u3088\u308b\u5dee\u3092\u88dc\u5b8c\u3057\u307e\u3059\u3002 \u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u306f\u3001\u5fdc\u5bfe\u5c65\u6b74\u306e\u5165\u529b\u3082\u652f\u63f4\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u3001\u5f8c\u51e6\u7406\u6642\u9593\u3082\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<strong class=\"text-orange text-black\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011 <\/strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/agent-copilot\"><strong class=\"text-20 text-orange\">AI \u30d9\u30fc\u30b9\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8<br \/>\n<\/strong><br \/>\n<\/a><\/li>\n<li><strong>\u54c1\u8cea\u30c1\u30a7\u30c3\u30af\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<br \/>\n<\/strong>\u5fdc\u5bfe\u30ed\u30b0\u3092\u5b9a\u671f\u7684\u306b\u5206\u6790\u3057\u3001\u6539\u5584\u70b9\u3092\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u5fdc\u5bfe\u54c1\u8cea\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011 <a class=\"text-20 text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/quality-assurance-and-monitoring\">\u54c1\u8cea\u4fdd\u8a3c\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/a><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>\u3088\u304f\u3042\u308b\u8ab2\u984c \u2462 \u60c5\u5831\u306e\u5206\u6563\u3067\u3001\u696d\u52d9\u304c\u975e\u52b9\u7387\u306b\u306a\u308b<\/h3>\n<p>\u9867\u5ba2\u30c7\u30fc\u30bf\u3084\u88fd\u54c1\u60c5\u5831\u304c\u3001\u305d\u308c\u305e\u308c\u5225\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u3068\u3001\u30b7\u30b9\u30c6\u30e0\u9593\u306e\u9023\u643a\u4e0d\u8db3\u306b\u3088\u308b\u4e8c\u91cd\u7ba1\u7406\uff08\u540c\u3058\u60c5\u5831\u3092\u8907\u6570\u56de\u5165\u529b\u3059\u308b\u306a\u3069\uff09\u304c\u767a\u751f\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u60c5\u5831\u691c\u7d22\u306b\u624b\u9593\u304c\u304b\u304b\u3063\u3066\u9867\u5ba2\u3092\u5f85\u305f\u305b\u305f\u308a\u3001\u5fdc\u5bfe\u6642\u9593\u304c\u9577\u5f15\u3044\u305f\u308a\u3057\u3066\u3001\u696d\u52d9\u52b9\u7387\u304c\u60aa\u5316\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n<h3>\u65bd\u7b56\u4f8b<\/h3>\n<ul>\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165<br \/>\n<\/strong>\u9867\u5ba2\u5c65\u6b74\u3084\u5bfe\u5fdc\u72b6\u6cc1\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u524d\u56de\u306e\u62c5\u5f53\u8005\u304c\u4e0d\u5728\uff08\u96e2\u5e2d\u3001\u9000\u8077\u306a\u3069\uff09\u3067\u3082\u72b6\u6cc1\u3092\u628a\u63e1\u3067\u304d\u308b\u74b0\u5883\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/strong><\/p>\n<ul>\n<li><strong><u><a class=\"text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-inquiry-management-system\">\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u8a18\u4e8b<\/a><\/u><\/strong><\/li>\n<li><strong><strong>\u00a0<a class=\"text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\">CCaaS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a><\/strong><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306b\u3088\u308b\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\uff08\u4e8c\u91cd\u7ba1\u7406\u306e\u89e3\u6d88\uff09<br \/>\n<\/strong>CRM \u3084 SFA \u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u5165\u529b\u4f5c\u696d\u306e\u91cd\u8907\u3084\u30e1\u30f3\u30c6\u30f3\u30ca\u30f3\u30b9\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002<strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011 <a class=\"text-20 text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/integrations-apps\">\u9023\u643a\u6a5f\u80fd<\/a><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong>\u60c5\u5831\u66f4\u65b0\u306e\u904b\u7528\u30eb\u30fc\u30eb\u7b56\u5b9a<br \/>\n<\/strong>\u5e38\u306b\u6700\u65b0\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u3001\u60c5\u5831\u66f4\u65b0\u306e\u30eb\u30fc\u30eb\u3092\u5b9a\u7fa9\u3057\u3001\u30c7\u30fc\u30bf\u5165\u529b\u306e\u62c5\u5f53\u90e8\u7f72\u3068\u3001\u60c5\u5831\u306b\u9f5f\u9f6c\u304c\u767a\u751f\u3057\u305f\u3068\u304d\u306e\u78ba\u8a8d\u30b9\u30ad\u30fc\u30e0\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002<br \/>\n\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u308f\u308b\u57fa\u672c\u7684\u306a\u60c5\u5831\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u307b\u304b\u3001\u793e\u5185\u95a2\u4fc2\u8005\u3082\u95b2\u89a7\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u304a\u3051\u3070\u3001\u793e\u5185\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3>\u3088\u304f\u3042\u308b\u8ab2\u984c \u2463 \u30b3\u30b9\u30c8\u3068\u30ea\u30bd\u30fc\u30b9\u306e\u5236\u7d04<\/h3>\n<p>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306f\u4eba\u4ef6\u8cbb\u306e\u304b\u304b\u308b\u696d\u52d9\u3067\u3059\u3002\u7279\u306b\u5358\u7d14\u4f5c\u696d\u306e\u983b\u5ea6\u304c\u5897\u3048\u308b\u3068\u3001\u30ea\u30bd\u30fc\u30b9\u304c\u903c\u8feb\u3059\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u65bd\u7b56\u4f8b<\/h3>\n<ul>\n<li><strong>\u81ea\u52d5\u5316\u3067\u30b3\u30b9\u30c8\u524a\u6e1b<br \/>\n<\/strong>\u8cc7\u6599\u8acb\u6c42\u3084\u3088\u304f\u3042\u308b\u8cea\u554f\u306a\u3069\u3001\u5b9a\u578b\u306e\u5bfe\u5fdc\u3092AI\u3067\u81ea\u52d5\u5316\u3057\u3066\u4eba\u7684\u8ca0\u62c5\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u3067\u4eba\u7684\u30b3\u30b9\u30c8\u524a\u6e1b\uff1a\u5b9a\u578b\u4f5c\u696d\u3084\u3088\u304f\u3042\u308b\u8cea\u554f\u306f AI \u3067\u5bfe\u5fdc<strong>\u95a2\u9023\u8a18\u4e8b\uff1a <a class=\"text-20 text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ai-agent\">AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\uff1f\u751f\u6210 AI \u3068\u3069\u3046\u9055\u3046\uff1f\u6d3b\u7528\u4e8b\u4f8b\u3001\u6210\u529f\u4e8b\u4f8b\u3092\u77e5\u308a\u4f01\u696d\u8ab2\u984c\u3092\u89e3\u6c7a<\/a><\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong>\u52b9\u7387\u5316\u306b\u3088\u308b\u5fdc\u5bfe\u6642\u9593\u306e\u77ed\u7e2e<br \/>\n<\/strong>\u5fdc\u5bfe\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057\u3084\u5fdc\u5bfe\u5c65\u6b74\u3092\u81ea\u52d5\u5165\u529b\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001 1 \u4ef6\u3042\u305f\u308a\u306e\u696d\u52d9\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u6709\u4eba\u5bfe\u5fdc\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u6700\u9069\u5316<br \/>\n<\/strong>AI \u3068\u4eba\u304c\u5bfe\u5fdc\u3059\u3079\u304d\u6848\u4ef6\u3092\u660e\u78ba\u306b\u5206\u3051\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u91cd\u8981\u306a\u6848\u4ef6\u306b\u96c6\u4e2d\u3055\u305b\u307e\u3059\u3002<strong>\u3010\u30b3\u30b9\u30c8\u524a\u6e1b\u4e8b\u4f8b\u3011 <a class=\"text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/coca-cola-bottlers-sales-and-services\">\u7dcf\u30b3\u30b9\u30c8 50 \uff05\u524a\u6e1b\u306b\u6210\u529f\u3057\u305f\u30b3\u30ab\u30fb\u30b3\u30fc\u30e9\u30fb\u30dc\u30c8\u30e9\u30fc\u30ba\u793e\uff08\u7c73\u56fd\uff09<\/a><br \/>\n\u3010\u95a2\u9023\u8a18\u4e8b\u3011 <a class=\"text-20 text-orange\" href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">GenesysCloudCX<\/a><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link03\"><\/a>\u307e\u3068\u3081<\/strong><\/h2>\n<p>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306f\u3001\u4f01\u696d\u306e\u4fe1\u983c\u6027\u3084\u9867\u5ba2\u6e80\u8db3\u3092\u5927\u304d\u304f\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u696d\u52d9\u3067\u3059\u3002\u9867\u5ba2\u60c5\u5831\u304c\u5c5e\u4eba\u5316\u3084\u60c5\u5831\u5206\u6563\u3068\u3044\u3063\u305f\u8ab2\u984c\u306b\u5bfe\u3057\u3066\u306f\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u30fb\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u6574\u5099\u3084 AI \u30fb\u30ca\u30ec\u30c3\u30b8\u30c4\u30fc\u30eb\u3092\u7528\u3044\u305f\u52b9\u7387\u5316\u304c\u6709\u52b9\u3067\u3059\u3002<br \/>\n\u307e\u305f\u3001\u696d\u52d9\u306e\u6539\u5584\u3084\u52b9\u7387\u5316\u306f\u3001\u73fe\u5834\u3067\u50cd\u304f\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3059\u308b\u305f\u3081\u3001\u793e\u5185\u5916\u306b\u597d\u5faa\u74b0\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<br 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