{"id":600661,"date":"2025-10-30T02:32:21","date_gmt":"2025-10-30T09:32:21","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=600661"},"modified":"2025-11-10T01:05:32","modified_gmt":"2025-11-10T09:05:32","slug":"what-is-customer-success","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-success","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u3068\u306f\uff1f\u9867\u5ba2\u3054\u3068\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u652f\u63f4\u3068\u305d\u306e\u5b9f\u73fe"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3084 SaaS 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\u3068\u3044\u3048\u3070\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08\u9867\u5ba2\u306e\u652f\u63f4\uff09\u300d\u3092\u610f\u5473\u3059\u308b\u3053\u3068\u304c\u4e3b\u6d41\u3067\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u8fd1\u5e74\u3067\u306f\u9867\u5ba2\u3054\u3068\u306b\u6700\u9069\u306a\u652f\u63f4\u3092\u884c\u3044\u3001\u4f01\u696d\u306e\u8003\u3048\u308b\u300c\u6210\u529f\u300d\u3078\u3068\u5c0e\u304f\u305f\u3081\u306b\u4f34\u8d70\u3059\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u304c\u305d\u308c\u306b\u5909\u308f\u308a\u3064\u3064\u3042\u308b\u306e\u3067\u3059\u3002\u540c\u3058\u304f CS \u3068\u7565\u3055\u308c\u308b\u3053\u3068\u306e\u3042\u308b\u8a00\u8449\u306b\u300c Customer Service\uff08\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\uff09\u300d\u3001\u300c\u00a0<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs\">Customer Satisfaction \uff08\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff09<\/a>\u300d\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002<br \/>\n\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u55b6\u696d\u3068\u306e\u9055\u3044\u3001\u5fc5\u8981\u306a\u4eba\u6750\u3068\u30b9\u30ad\u30eb\u3001\u793e\u5185\u306e\u4ed5\u7d44\u307f\u306e\u4f5c\u308a\u65b9\u3084\u6d3b\u7528\u4e8b\u4f8b\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n<p><strong class=\"text-26\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9( CS )\u3068\u306f\u4f55\u304b\uff1f<\/a><\/li>\n<li><a href=\"#link02\">\u305d\u306e\u4ed5\u4e8b\u5185\u5bb9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u55b6\u696d\u3068\u3069\u3046\u9055\u3046\uff1f<\/a><\/li>\n<li><a href=\"#link03\">\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9\u306b\u5411\u3044\u3066\u3044\u308b\u306e\u306f\u3069\u3093\u306a\u4eba\uff1f\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u306f\uff1f<\/a><\/li>\n<li><a href=\"#link04\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u306e\u4f5c\u308a\u65b9<\/a><\/li>\n<li><a href=\"#link05\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u8a55\u4fa1\u6307\u6a19<\/a><\/li>\n<li><a href=\"#link06\">\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u6210\u529f\u306b\u8fd1\u3065\u3051\u308b\u305f\u3081\u306e\u5177\u4f53\u7b56<\/a><\/li>\n<li><a 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\/>\n\u5c1a\u3001\u3053\u306e\u6982\u5ff5\u306f 2000 \u5e74\u9803\u306b\u7c73\u56fd\u4f01\u696d\u30fb Salesforce \u793e\u304c\u63d0\u5531\u3057\u305f\u3068\u3044\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304b\uff1f<\/strong><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f\u306b\u306f\u3001 SaaS \u30d3\u30b8\u30cd\u30b9\u306e\u9686\u76db\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u5f93\u6765\u306e\u300c\u8cfc\u5165\u3057\u3066\u6240\u6709\u3059\u308b\u300d\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u304b\u3089\u3001 SaaS 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\/>\n\u3064\u307e\u308a\u3001\u9867\u5ba2\u304c\u5951\u7d04\u3092\u7d9a\u3051\u308b\u7406\u7531\u306f\u300c\u88fd\u54c1\u306e\u6a5f\u80fd\u300d\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u300c\u5229\u7528\u3067\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3001\u6210\u679c\u3092\u611f\u3058\u3089\u308c\u308b\u3053\u3068\u300d\u3067\u3059\u3002\u305d\u306e\u6210\u679c\u3092\u78ba\u5b9f\u306b\u5c4a\u3051\u308b\u305f\u3081\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u8a95\u751f\u3057\u3001\u9867\u5ba2\u304b\u3089\u3082\u6c42\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link02\"><\/a>\u305d\u306e\u4ed5\u4e8b\u5185\u5bb9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u55b6\u696d\u3068\u3069\u3046\u9055\u3046\uff1f<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;600666&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u7406\u89e3\u304c\u6df1\u307e\u3063\u305f\u3068\u3053\u308d\u3067\u3001\u3053\u3053\u304b\u3089\u306f\u5177\u4f53\u7684\u306a\u4ed5\u4e8b\u5185\u5bb9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u90e8\u9580\u3092\u6301\u305f\u306a\u3044\u4f1a\u793e\u306b\u304a\u52e4\u3081\u306e\u65b9\u306b\u3068\u3063\u3066\u306f\u3001\u300c\u55b6\u696d\u3084\u30b3\u30f3\u30b5\u30eb\u3068\u306e\u9055\u3044\u306f\uff1f\u300d\u3068\u3044\u3046\u7591\u554f\u3082\u304a\u6301\u3061\u306e\u65b9\u3082\u3044\u3089\u3063\u3057\u3083\u308b\u306e\u3067\u3001\u4f3c\u305f\u8077\u7a2e\u3068\u306e\u9055\u3044\u306b\u3082\u89e6\u308c\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u5185\u5bb9<\/strong><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4ed5\u4e8b\u306f\u3001\u9867\u5ba2\u304c\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u80fd\u52d5\u7684\u306b\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u62c5\u5f53\u8005\u306e\u30bf\u30b9\u30af\u306f\u3001\u5c0e\u5165\u6642\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u652f\u63f4\u304b\u3089\u59cb\u307e\u308a\u3001\u7d99\u7d9a\u5229\u7528\u652f\u63f4\u3001\u5229\u7528\u72b6\u6cc1\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3092\u884c\u3044\u306a\u304c\u3089\u3001\u8ab2\u984c\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u307e\u3059\u3002<br \/>\n\u3053\u308c\u3089\u306e\u30bf\u30b9\u30af\u306f\u3044\u305a\u308c\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u5951\u7d04\u7d99\u7d9a\u7387\u3092\u9ad8\u3081\u308b\u3068\u3044\u3046\u5171\u901a\u306e\u76ee\u6a19\u306b\u5411\u3051\u3066\u884c\u308f\u308c\u308b\u305f\u3081\u3001\u8ab2\u984c\u89e3\u6c7a\u306b\u7e4b\u304c\u308b\u4e8b\u4f8b\u5171\u6709\u3084\u3001\u6d3b\u7528\u652f\u63f4\u30bb\u30df\u30ca\u30fc\u7b49\u3082\u884c\u3046\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<br \/>\n\u307e\u305f\u3001\u9867\u5ba2\u304b\u3089\u5f97\u3089\u308c\u305f\u60c5\u5831\u3092\u793e\u5185\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u3001\u65b0\u898f\u958b\u767a\u3084\u6a5f\u80fd\u5f37\u5316\u306b\u8ca2\u732e\u3057\u305f\u308a\u3001\u55b6\u696d\u306e\u30a2\u30c3\u30d7\u30bb\u30eb\u63d0\u6848\u306b\u5f79\u7acb\u3066\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u5927\u5207\u306a\u5f79\u5272\u3067\u3059\u3002<\/p>\n<h3><strong>\u55b6\u696d\u3068\u306e\u9055\u3044<\/strong><\/h3>\n<p>\u55b6\u696d\u90e8\u9580\u306f\u3001\u65b0\u898f\u5951\u7d04\u3084\u53d6\u5f15\u62e1\u5927\uff08\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30b0\u30eb\u30fc\u30d7\u4f1a\u793e\u3078\u306e\u6a2a\u5c55\u958b\uff09\u3067\u3001\u58f2\u4e0a\u3092\u4f5c\u308b\u3053\u3068\u304c\u672c\u696d\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u65b0\u898f\u9867\u5ba2\u3068\u306e\u5951\u7d04\u304c\u6c7a\u307e\u3063\u305f\u3089\u3001\u30bb\u30fc\u30eb\u30b9\u6642\u306b\u5f97\u305f\u60c5\u5831\u3092\u901f\u3084\u304b\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u5f15\u304d\u7d99\u304e\u3001\u5c0e\u5165\u4ee5\u964d\u306e\u30bf\u30b9\u30af\u3092\u4efb\u305b\u307e\u3059\u3002\u4ee5\u964d\u306f\u9023\u643a\u3092\u3068\u308a\u306a\u304c\u3089\u5951\u7d04\u66f4\u65b0\u3084\u53d6\u5f15\u62e1\u5927\u6642\u306b\u518d\u3073\u3001\u95a2\u308f\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<br \/>\n\u55b6\u696d\u3067\u306f\u77ed\u671f\u306e\u6210\u679c\u304c\u91cd\u8996\u3055\u308c\u307e\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u306f\u9577\u671f\u306e\u6210\u679c\u304c\u91cd\u8996\u3055\u308c\u308b\u70b9\u3082\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u30d3\u30b8\u30cd\u30b9\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3068\u306e\u9055\u3044<\/strong><\/h3>\n<p>\u30d3\u30b8\u30cd\u30b9\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u9867\u5ba2\u306e\u7d4c\u55b6\u8ab2\u984c\u306e\u5206\u6790\u3092\u8d77\u70b9\u306b\u3001\u6226\u7565\u7acb\u6848\u304b\u3089\u696d\u52d9\u6539\u5584\u3001\u63d0\u6848\u30fb\u5b9f\u884c\u652f\u63f4\u307e\u3067\u5e45\u5e83\u304f\u95a2\u308f\u308a\u307e\u3059\u3002\u305d\u306e\u76ee\u7684\u306f\u3001\u58f2\u4e0a\u5897\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u3055\u3089\u306b\u306f\u7d44\u7e54\u6539\u9769\u306a\u3069\u3001\u4f01\u696d\u5168\u4f53\u306e\u6210\u9577\u3068\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002<br \/>\n\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3088\u308a\u81ea\u793e\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6d3b\u7528\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u6210\u529f\u3092\u652f\u63f4\u3059\u308b\u5f79\u5272\u3067\u3042\u308a\u3001\u696d\u52d9\u7bc4\u56f2\u304c\u9650\u5b9a\u3055\u308c\u307e\u3059\u3002<br \/>\n\u305f\u3060\u3057\u3001\u9577\u671f\u7684\u306a\u4fe1\u983c\u95a2\u4fc2\u306e\u69cb\u7bc9\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u3068\u3044\u3046\u5171\u901a\u70b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08 CS \uff09\u3068\u306e\u9055\u3044<\/strong><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u53d7\u52d5\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u696d\u52d9\u3067\u3057\u305f\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u80fd\u52d5\u7684\u306b\u95a2\u308f\u308a\u3001\u3068\u304d\u306b\u306f\u8ab2\u984c\u3092\u672a\u7136\u306b\u9632\u304e\u307e\u3059\u3002\u8fd1\u5e74\u3067\u306f\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u3082\u5148\u56de\u308a\u578b\uff08\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\uff09\u3078\u3068\u9032\u5316\u3057\u3064\u3064\u3042\u308a\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30b5\u30dd\u30fc\u30c8\u300d\u3068\u3044\u3046\u65b0\u3057\u3044\u5f62\u3082\u751f\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3010\u95a2\u9023\u30ea\u30f3\u30af\u3011<\/p>\n<p class=\"text-20\"><strong>\u00a0AI \u3092\u6d3b\u7528\uff01\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6c72\u307f\u53d6\u3063\u3066\u5fdc\u3048\u308b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u3078<\/strong><\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link03\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9\u306b\u5411\u3044\u3066\u3044\u308b\u306e\u306f\u3069\u3093\u306a\u4eba\uff1f\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u306f\uff1f<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u63a8\u9032\u3059\u308b\u3046\u3048\u3067\u3001\u4eba\u6750\u306f\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002\u3068\u306f\u3044\u3048\u3001\u7279\u5225\u306a\u8cc7\u8cea\u3092\u6301\u3064\u4eba\u3060\u3051\u304c\u6d3b\u8e8d\u3067\u304d\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u6c42\u3081\u3089\u308c\u308b\u30b9\u30ad\u30eb\u3084\u8003\u3048\u65b9\u3092\u7406\u89e3\u3057\u3001\u4ed5\u7d44\u307f\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u8ab0\u3067\u3082\u4e00\u5b9a\u6c34\u6e96\u4ee5\u4e0a\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u9867\u5ba2\u3092\u6210\u529f\u3078\u3068\u5c0e\u304f\u30b9\u30bf\u30c3\u30d5\u306b\u6c42\u3081\u3089\u308c\u308b\u8cc7\u8cea\u306f\uff1f<\/strong><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u73fe\u5834\u3067\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3001\u8ab2\u984c\u767a\u898b\u529b\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u77e5\u8b58\u3001\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u3001\u30c7\u30fc\u30bf\u5206\u6790\u529b\u304c\u7279\u306b\u91cd\u8981\u3067\u3059\u3002<br \/>\n\u3053\u308c\u3089\u306f\u4e00\u898b\u3059\u308b\u3068\u5c5e\u4eba\u7684\u306a\u30b9\u30ad\u30eb\u3068\u611f\u3058\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30c7\u30fc\u30bf\u6d3b\u7528\u30c4\u30fc\u30eb\u306a\u3069\u306e\u4ed5\u7d44\u307f\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u7740\u3051\u3001\u5168\u4f53\u306e\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u304c\u56f3\u308c\u307e\u3059\u3002<\/p>\n<p>\u3010\u30b9\u30bf\u30c3\u30d5\u306b\u6c42\u3081\u3089\u308c\u308b 5 \u3064\u306e\u30b9\u30ad\u30eb\u3011<\/p>\n<table style=\"border-collapse: collapse; border: 1px solid #000000; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u30b9\u30ad\u30eb<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u8aac\u660e<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u5186\u6ed1\u306b\u3084\u308a\u53d6\u308a\u3059\u308b\u305f\u3081\u306e\u57fa\u790e<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u8ab2\u984c\u767a\u898b\u529b<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u9867\u5ba2\u304c\u81ea\u899a\u3057\u3066\u3044\u306a\u3044\u30cb\u30fc\u30ba\u3084\u6539\u5584\u70b9\u3092\u898b\u629c\u304f<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u77e5\u8b58<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u81ea\u793e\u306e\u4fa1\u5024\u3092\u7684\u78ba\u306b\u8aac\u660e\u30fb\u63d0\u6848\u3067\u304d\u308b\u77e5\u8b58<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u554f\u984c\u89e3\u6c7a\u80fd\u529b<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u767a\u751f\u3057\u305f\u8ab2\u984c\u3092\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306b\u89e3\u6c7a\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u30c7\u30fc\u30bf\u5206\u6790\u529b<\/td>\n<td style=\"border: 1px solid #000000; text-align: center;\">\u9867\u5ba2\u30c7\u30fc\u30bf\u304b\u3089\u884c\u52d5\u3084\u50be\u5411\u3092\u8aad\u307f\u53d6\u308a\u3001\u63d0\u6848\u30fb\u6539\u5584\u306b\u6d3b\u304b\u3059<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h3><strong>\u8cc7\u8cea\u306b\u983c\u3089\u305a\u3001\u4ed5\u7d44\u5316\u3059\u308b\u3053\u3068\u3067\u54c1\u8cea\u3092\u7dad\u6301<\/strong><\/h3>\n<p>\u7d44\u7e54\u3068\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001\u4ed5\u7d44\u5316\u306b\u3088\u3063\u3066\u518d\u73fe\u6027\u306e\u3042\u308b\u9867\u5ba2\u6210\u529f\u4f53\u9a13\u3092\u4f5c\u308c\u308b\u74b0\u5883\u304c\u5fc5\u8981\u3067\u3059\u3002<br \/>\n\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30bf\u30c3\u30d5\u304c 5 \u3064\u306e\u5168\u3066\u306e\u8cc7\u8cea\u3092\u6301\u3063\u3066\u3044\u306a\u304f\u3066\u3082\u3001\u4e01\u5be7\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5fc3\u304c\u3051\u3001\u30b9\u30ad\u30eb\u3092\u5411\u4e0a\u3055\u305b\u306a\u304c\u3089\u3001\u8ab0\u3082\u304c\u4e00\u5b9a\u30ec\u30d9\u30eb\u306e\u54c1\u8cea\u3067\u652f\u63f4\u63d0\u4f9b\u3092\u53ef\u80fd\u3068\u3057\u307e\u3059\u3002<\/p>\n<p>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/p>\n<p class=\"text-20\"><strong>\u54c1\u8cea\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u7ba1\u7406\u3001\u5411\u4e0a\u3055\u305b\u308b\u3000<\/strong><\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/quality-intelligence-redefining-the-future-of-contact-center-quality-management\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/quality-intelligence-redefining-the-future-of-contact-center-quality-management<\/a><\/p>\n<h3><strong>\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3059\u308b<\/strong><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u5fc5\u8981\u306a\u4ed5\u7d44\u5316\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u5fc3\u306b\u3086\u3068\u308a\u3092\u6301\u3063\u3066\u9867\u5ba2\u5bfe\u5fdc\u3092\u3059\u308b\u571f\u53f0\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u81ea\u793e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u7406\u89e3\u304c\u6df1\u307e\u308a\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3057\u305f\u7d50\u679c\u3001\u9867\u5ba2\u306e\u76ee\u6a19\u9054\u6210\u306b\u8ca2\u732e\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3082\u4e0a\u304c\u308b\u3068\u3044\u3046\u597d\u5faa\u74b0\u304c\u751f\u307e\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/p>\n<p><strong class=\"text-20\">\u6700\u65b0\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5b9f\u8df5\u30ac\u30a4\u30c9<\/strong><\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-workforce-engagement\">https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-workforce-engagement<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link04\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u306e\u4f5c\u308a\u65b9<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u306b\u306f\u3001\u500b\u3005\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u52aa\u529b\u3060\u3051\u3067\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u7d99\u7d9a\u7684\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u5168\u4f53\u3067\u306e\u4ed5\u7d44\u307f\u3065\u304f\u308a\u304c\u4e0d\u53ef\u6b20\u306a\u306e\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u5177\u4f53\u7684\u306a\u69cb\u7bc9\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3001\u30d5\u30a7\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30b5\u30dd\u30fc\u30c8<\/strong><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u4f5c\u308a\u306e\u7b2c\u4e00\u6b69\u306f\u3001\u9867\u5ba2\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u652f\u63f4\u65b9\u6cd5\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u30c7\u30fc\u30bf\u3092\u84c4\u7a4d\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u7406\u89e3\u3092\u6df1\u3081\u308b\u3053\u3068\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<br \/>\n\u5c0e\u5165\u521d\u671f\u306e\u9867\u5ba2\u306b\u306f\u3001\u30a2\u30c0\u30d7\u30b7\u30e7\u30f3\uff08\u5c0e\u5165\u652f\u63f4\uff09\u3067\u30b9\u30e0\u30fc\u30ba\u306a\u7acb\u3061\u4e0a\u3052\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u7d99\u7d9a\u5229\u7528\u3084\u8ab2\u984c\u89e3\u6c7a\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u306b\u306f\u30cf\u30a4\u30bf\u30c3\u30c1\uff08\u5bc6\u63a5\u652f\u63f4\uff09\u3067\u500b\u5225\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u3066\u3044\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u65e5\u5e38\u7684\u306a\u5229\u7528\u4fc3\u9032\u3084\u60c5\u5831\u63d0\u4f9b\u306b\u306f\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\uff08\u81ea\u52d5\u5316\u652f\u63f4\uff09\u3092\u6d3b\u7528\u3057\u3001\u52b9\u7387\u3068\u52b9\u679c\u3092\u4e21\u7acb\u3055\u305b\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u9867\u5ba2\u3054\u3068\u306b\u6700\u9069\u306a\u30b5\u30af\u30bb\u30b9\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304f\u306e\u3067\u3059\u3002<\/p>\n<p>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/p>\n<p class=\"text-20\"><strong>\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CRM\uff09\u3092\u3069\u3046\u9078\u3076\u3079\u304d\u304b\uff1f\u76ee\u7684\u306b\u5408\u308f\u305b\u305f\u9078\u3073\u65b9<\/strong><\/p>\n<p class=\"text-20\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-management-system\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-management-system<\/a><\/p>\n<h3><strong>\u76ee\u6a19\u306e\u660e\u78ba\u5316\u30fb\u6d78\u900f<\/strong><\/h3>\n<p>\u300c\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u304c\u3069\u3046\u306a\u308b\u3079\u304d\u304b\uff1f\u300d\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u90e8\u9580\u306e\u76ee\u6a19\u306f\u660e\u78ba\u5316\u3057\u3001\u62c5\u5f53\u3059\u308b\u5f93\u696d\u54e1\u3068\u793e\u5185\u306b\u6d78\u900f\u3055\u305b\u307e\u3059\u3002<br \/>\n\u307e\u305f\u3001\u9867\u5ba2\u652f\u63f4\u3092\u3059\u308b\u3068\u304d\u3082\u540c\u69d8\u306b\u3001\u9867\u5ba2\u306e\u76ee\u6a19\u3092\u660e\u78ba\u5316\u3057\u53cc\u65b9\u306e\u95a2\u4fc2\u8005\u3067\u5171\u6709\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u6574\u7406<\/strong><\/h3>\n<p>\u7d99\u7d9a\u7684\u3001\u5b89\u5b9a\u3057\u305f\u54c1\u8cea\u3067\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u6574\u7406\u3057\u3066\u3001\u6a19\u6e96\u5316\u3057\u305f\u3082\u306e\u3092\u30de\u30cb\u30e5\u30a2\u30eb\uff08\u624b\u9806\u66f8\uff09\u306b\u3057\u307e\u3059\u3002\u304d\u3061\u3093\u3068\u6574\u5099\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u30d9\u30c6\u30e9\u30f3\u5f93\u696d\u54e1\u306e\u9000\u8077\u3084\u696d\u52d9\u62e1\u5927\u306b\u3088\u308b\u65b0\u898f\u63a1\u7528\u306b\u3082\u614c\u3066\u305a\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u6210\u679c\u76ee\u6a19\uff08 KPI \uff09\u306e\u5171\u6709<\/strong><\/h3>\n<p>\u6210\u679c\u76ee\u6a19\u306f\u3001\u8ab0\u304c\u898b\u3066\u3082\u308f\u304b\u308b\u3088\u3046\u306b\u6570\u5024\u5316\u3001\u660e\u78ba\u5316\u3057\u3066\u5171\u6709\u3057\u307e\u3059\u3002\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u30c1\u30fc\u30e0\u5185\u304b\u3089\u6709\u76ca\u306a\u60c5\u5831\u3084\u30a2\u30c9\u30d0\u30a4\u30b9\u304c\u5f97\u3089\u308c\u308b\u304b\u3089\u3067\u3059\u3002<br \/>\nPDCA \u3092\u56de\u3057\u306a\u304c\u3089\u3001\u5b9a\u671f\u7684\u306b\u6570\u5024\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u6539\u5584\u70b9\u3084\u6b21\u306e\u6253\u3061\u624b\u3082\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>KPI \u306b\u6d3b\u7528\u3067\u304d\u308b\u6570\u5024\u306b\u3064\u3044\u3066\u306f\u3001\u6b21\u306e\u7ae0\u3067\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link05\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u8a55\u4fa1\u6307\u6a19<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u611f\u899a\u3067\u306f\u306a\u304f\u6570\u5024\u3067\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u58f2\u4e0a\u3084\u5951\u7d04\u7d99\u7d9a\u7387\u306e\u5411\u4e0a\u3068\u3044\u3063\u305f\u6210\u679c\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4fe1\u983c\u5ea6\u3082\u6307\u6a19\u3068\u3057\u3066\u53ef\u8996\u5316\u3057\u3001\u6539\u5584\u306b\u3064\u306a\u3052\u3066\u3044\u304d\u307e\u3059\u3002<br \/>\n\u3053\u3053\u3067\u306f\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3068\u3001\u305d\u308c\u305e\u308c\u304c\u3082\u305f\u3089\u3059\u52b9\u679c\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0LTV \uff08\u30e9\u30a4\u30d5\u30fb\u30bf\u30a4\u30e0\u30fb\u30d0\u30ea\u30e5\u30fc\uff1a\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09<\/strong><\/h3>\n<p>\u3072\u3068\u308a\u306e\u9867\u5ba2\u304c\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3067\u3001\u4e00\u751f\u306e\u3046\u3061\u306b\u4f01\u696d\u306b\u3082\u305f\u3089\u3059\u4fa1\u5024\uff08\u5229\u76ca\uff09\u306e\u7dcf\u984d\u3092\u793a\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u6570\u5024\u304c\u5411\u4e0a\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/p>\n<p><strong class=\"text-20\">\u00a0LTV \u3068\u306f\uff1f \u5546\u6750\u30fb\u76ee\u7684\u5225\u8a08\u7b97\u65b9\u6cd5\u3068\u9ad8\u3081\u308b\u305f\u3081\u306e\u6253\u3061\u624b\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac<\/strong><\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ltv\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ltv<\/a><\/p>\n<h3>\u00a0NPS \uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09<\/h3>\n<p>\u9867\u5ba2\u304c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u3069\u308c\u3060\u3051\u306e\u4fe1\u983c\u3068\u611b\u7740\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u3001\u611f\u60c5\u3092\u6570\u5024\u5316\u3057\u3066\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u300c\u3053\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u77e5\u4eba\u306b\u3069\u306e\u7a0b\u5ea6\u3059\u3059\u3081\u305f\u3044\u3067\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u306b 10 \u6bb5\u968e\u3067\u7b54\u3048\u3066\u3082\u3089\u3046\u30b7\u30f3\u30d7\u30eb\u306a\u65b9\u5f0f\u306e\u305f\u3081\u3001\u5c0e\u5165\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/p>\n<p><strong class=\"text-20\">\u00a0NPS \u3068\u306f\uff1f\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u30fb\u8abf\u67fb\u65b9\u6cd5\u3068\u6d3b\u7528\u3000\u771f\u306e\u52d5\u6a5f\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u306f\u00a0<\/strong><\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-nps\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-nps<\/a><\/p>\n<h3><strong>\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff08\u89e3\u7d04\u7387\uff09<\/strong><\/h3>\n<p>\u4e00\u5b9a\u671f\u9593\u5185\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u89e3\u7d04\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\u3067\u3001\u7b97\u51fa\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u6210\u529f\u3057\u3066\u3044\u308c\u3070\u3001\u7d99\u7d9a\u5229\u7528\u304c\u898b\u8fbc\u3081\u308b\u305f\u3081\u89e3\u7d04\u7387\u3092\u4f4e\u304f\u6291\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u4fc3\u9032<\/strong><\/h3>\n<p>\u3069\u3061\u3089\u3082\u9867\u5ba2\u304b\u3089\u306e\u58f2\u4e0a\u3092\u5897\u3084\u3057\u3001 LTV \u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30c3\u30d7\u30bb\u30eb\uff1a\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u3088\u308a\u591a\u304f\u306e\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u305f\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u3092\u5897\u3084\u3057\u305f\u308a\u3057\u3066\u9867\u5ba2\u5358\u4fa1\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068<br \/>\n\u30af\u30ed\u30b9\u30bb\u30eb\uff1a\u5225\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3068\u7d44\u307f\u5408\u308f\u305b\u305f\u308a\u3001\u3088\u308a\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\uff08\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3084\u30bb\u30df\u30ca\u30fc\u7b49\uff09\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068<\/p>\n<p>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/p>\n<p><strong class=\"text-20\">\u00a0AI \u3067\u30ab\u30b9\u30bf\u30de\u30fc\u6e80\u8db3\u5ea6\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u52b4\u50cd\u529b\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u6539\u5584 <\/strong><\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ai-improves-cx-sales-workforce\">https:\/\/www.genesys.com\/ja-jp\/resources\/ai-improves-cx-sales-workforce<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link06\"><\/a>\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u6210\u529f\u306b\u8fd1\u3065\u3051\u308b\u305f\u3081\u306e\u5177\u4f53\u7b56<\/strong><\/h2>\n<p>\u9867\u5ba2\u306e\u6210\u529f\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5358\u767a\u306e\u65bd\u7b56\u3067\u306f\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u3088\u308b\u7d99\u7d9a\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u3068\u6700\u9069\u306a\u30c4\u30fc\u30eb\u9078\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u3002\u7279\u306b AI \u3084\u30af\u30e9\u30a6\u30c9\u578b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6d3b\u7528\u306f\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3067\u304d\u308b\u305f\u3081\u3001\u5b9f\u52b9\u6027\u306e\u3042\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u52b9\u7387\u7684\u306b\u884c\u3048\u307e\u3059\u3002<\/p>\n<h3><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u958b\u767a\u3001\u30c4\u30fc\u30eb\u3092\u9078\u3076<\/strong><\/h3>\n<p>\u304b\u3064\u3066\u306f\u81ea\u793e\u306e\u76ee\u7684\u3084\u8ab2\u984c\u306b\u3042\u3063\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u958b\u767a\u3059\u308b\u306e\u304b\u3001\u65e2\u5b58\u306e\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3059\u308b\u306e\u304b\u306f\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304c\u60a9\u3080\u30dd\u30a4\u30f3\u30c8\u3067\u3057\u305f\u3002<br \/>\n\u3057\u304b\u3057\u3001\u73fe\u5728\u306f\u81ea\u793e\u3067\u30b7\u30b9\u30c6\u30e0\u958b\u767a\u3059\u308b\u3088\u308a\u3082\u3001\u81ea\u793e\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u6a5f\u80fd\u3092\u6301\u3063\u305f SaaS \u30e2\u30c7\u30eb\u306e\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3057\u3001\u65e2\u5b58\u30c4\u30fc\u30eb\u3092\u7d71\u5408\u3059\u308b\u306a\u3069\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u4f7f\u3046\u306e\u304c\u4e3b\u6d41\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001 SaaS \u30e2\u30c7\u30eb\u306e\u30c4\u30fc\u30eb\u306f\u521d\u671f\u6295\u8cc7\u3092\u6291\u3048\u3064\u3064\u3001\u6700\u65b0\u6a5f\u80fd\u3092\u8fc5\u901f\u306b\u5229\u7528\u3067\u304d\u308b\u3068\u3044\u3046\u7279\u9577\u304c\u3042\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3084\u5909\u5316\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002\u307e\u305f\u958b\u767a\u30fb\u4fdd\u5b88\u30b3\u30b9\u30c8\u3084\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3068\u3044\u3063\u305f\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u6291\u3048\u3089\u308c\u308b\u70b9\u3082\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30b5\u30dd\u30fc\u30c8<\/strong><\/h3>\n<p>Genesys Cloud CX \u306f\u3001 100 \u304b\u56fd\u4ee5\u4e0a\u306e\u5927\u5c0f\u3055\u307e\u3056\u307e\u306a\u898f\u6a21\u306e\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u308b\u3001\u696d\u754c\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3068\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u5411\u4e0a\u306e\u305f\u3081\u306b\u3001\u3042\u3089\u3086\u308b\u9818\u57df\u3067 AI \u3092\u6d3b\u7528<\/li>\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4e00\u62ec\u3067\u7ba1\u7406\u53ef\u80fd<\/li>\n<li>\u5fc5\u8981\u306a\u6a5f\u80fd\u306e\u307f\u3092\u8cfc\u5165\u3067\u304d\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3082\u7c21\u5358<\/li>\n<li>\u9867\u5ba2\u5bfe\u5fdc\u306e\u7ba1\u7406\u3060\u3051\u3067\u306a\u304f\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3082\u7d71\u5408<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Genesys \u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">\u00a0Genesys Cloud CX\u00a0<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link07\"><\/a>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u3067\u5b9f\u73fe\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u6210\u529f\u4e8b\u4f8b<\/strong><\/h2>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u3092\u5c0e\u5165\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u6210\u529f\u3055\u305b\u3066\u3044\u308b\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u305c\u3072\u3001\u81ea\u793e\u306e\u8ab2\u984c\u89e3\u6c7a\u306e\u30d2\u30f3\u30c8\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3><strong>\u4e8b\u4f8b \uff11 \uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/cathay-pacific\">\u9867\u5ba2\u3068\u751f\u6daf\u306b\u308f\u305f\u308a\u826f\u597d\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\uff08\u30ad\u30e3\u30bb\u30a4\u30d1\u30b7\u30d5\u30a3\u30c3\u30af\u822a\u7a7a\uff09<\/a><\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;460207&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]\u30ad\u30e3\u30bb\u30a4\u30d1\u30b7\u30d5\u30a3\u30c3\u30af\u822a\u7a7a\u306f\u3001\u4e16\u754c\u6700\u5927\u898f\u6a21\u306e\u56fd\u969b\u822a\u7a7a\u4f1a\u793e\u3067\u3001\u9999\u6e2f\u3092\u62e0\u70b9\u306b\u30a2\u30b8\u30a2\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3001\u5317\u7c73\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u30a2\u30d5\u30ea\u30ab\u306e 200 \u4ee5\u4e0a\u306e\u90fd\u5e02\u306b\u904b\u822a\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3068\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u5411\u4e0a\u3092\u76ee\u7684\u306b\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u7d71\u5408\u3092\u691c\u8a0e\u3057\u305f\u7d50\u679c\u3001 Genesys\u00a0 \u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u63a1\u7528\u3055\u308c\u307e\u3057\u305f\u3002\u7406\u7531\u306f WhatsApp \u3001 Facebook Messenger \u3001 WeChat \u3001 LINE\u00a0 \u306a\u3069\u3001\u97f3\u58f0\u3001 E\u00a0 \u30e1\u30fc\u30eb\u3001 Web \u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u542b\u3080 10 \u4ee5\u4e0a\u306e\u9867\u5ba2\u30c1\u30e3\u30cd\u30eb\u3092 1 \u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002<br \/>\n\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc 1 \u4eba\u3042\u305f\u308a\u306e\u51e6\u7406\u4ef6\u6570\u306f 89 \uff05\u5897\u52a0\u3057\u3001 1 \u4ef6\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u306f 37 \uff05\u6e1b\u5c11\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3><strong>\u4e8b\u4f8b \uff12 \uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/blibli\">\u30cf\u30a4\u30c6\u30af\u3067\u9ad8\u983b\u5ea6\u63a5\u89e6\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff08Blibli<\/a>\uff09<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;458194&#8243; css=&#8221;&#8221;][vc_column_text]\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u3092\u4ee3\u8868\u3059\u308b\u30c8\u30c3\u30d7\u4f01\u696d\u306e EC \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30fb Blibli \uff08\u30d6\u30ea\u30d6\u30ea\uff09\u3067\u306f\u3001\u540c\u793e\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u512a\u5148\u4e8b\u9805\u306b\u63b2\u3052\u3001\u4e00\u4f53\u578b\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u73fe\u306b\u53d6\u308a\u7d44\u3093\u3067\u304d\u307e\u3057\u305f\u3002<br \/>\nGenesys Cloud \u5c0e\u5165\u306e\u304d\u3063\u304b\u3051\u306f\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u67d4\u8edf\u6027\u3001\u4fe1\u983c\u6027\u3001\u62e1\u5f35\u6027\u306b\u6b20\u3051\u3001\u30b3\u30ed\u30ca\u798d\u3067\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u5371\u6a5f\u306b\u7015\u3057\u305f\u3053\u3068\u3067\u3057\u305f\u3002 Salesforce 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href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-cloud-guided-tour\">https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-cloud-guided-tour<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7 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