{"id":598924,"date":"2025-09-09T12:11:17","date_gmt":"2025-09-09T19:11:17","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/xperience-2025-how-ai-powered-orchestration-is-defining-the-experience-economy"},"modified":"2025-10-21T00:27:45","modified_gmt":"2025-10-21T07:27:45","slug":"xperience-2025-how-ai-powered-orchestration-is-defining-the-experience-economy","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/xperience-2025-how-ai-powered-orchestration-is-defining-the-experience-economy","title":{"rendered":"Xperience 2025\uff1aAI \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u3092\u3069\u306e\u3088\u3046\u306b\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u304b"},"content":{"rendered":"

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– \u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e \u4f1a\u9577\u517c CEO \u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4<\/em><\/h3>\n

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\nAI \u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3044\u3046\u67a0\u306b\u3068\u3069\u3081\u305a\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7d4c\u6e08\u5168\u4f53\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3068\u3044\u3046\u767a\u60f3\u3053\u305d\u304c\u5f37\u529b\u3067\u3042\u308a\u3001\u305d\u308c\u304c\u300c\u5171\u611f\u529b\u306e\u30d1\u30ef\u30fc\u3092\u3059\u3079\u3066\u306e\u4f53\u9a13\u306b\u5c4a\u3051\u308b\u300d\u3068\u3044\u3046\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u652f\u3048\u308b\u6839\u5e79\u3067\u3042\u308b\u3068\u5f7c\u306f\u8a9e\u308a\u307e\u3057\u305f\u3002<\/p>\n

AI \u306b\u3088\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u8907\u6570\u306e\u6a5f\u80fd\u304c\u540c\u6642\u306b\u9023\u643a\u3057\u3066\u52d5\u4f5c\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u4f34\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u500b\u3005\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001AI \u3092\u5e83\u7bc4\u304b\u3064\u6226\u7565\u7684\u306b\u6d3b\u7528\u3057\u3066\u7d44\u7e54\u5168\u4f53\u306e\u4f53\u9a13\u3092\u6700\u9069\u5316\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002\u3053\u308c\u3053\u305d\u304c\u3001** AI \u3092\u6d3b\u7528\u3057\u305f\u6700\u5148\u7aef\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cGenesys Cloud\u2122\u300d**\u3068\u3001\u5358\u4e00\u7528\u9014\u306e\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u6c7a\u5b9a\u7684\u306a\u9055\u3044\u3067\u3059\u3002<\/span><\/p>\n

\u307b\u3068\u3093\u3069\u306e\u7d44\u7e54\u306b\u3068\u3063\u3066\u3001\u51fa\u767a\u70b9\u3068\u306a\u308b\u306e\u306f\u81ea\u52d5\u5316\u3067\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u306e\u624b\u9593\u3092\u6e1b\u3089\u3057\u3001\u89e3\u6c7a\u307e\u3067\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u9ad8\u3081\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068 24 \u6642\u9593 365 \u65e5\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3001\u6700\u521d\u306e\u4e00\u6b69\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n

\u6b21\u306e\u6bb5\u968e\u3067\u3042\u308b** \u62e1\u5f35\uff08Augmentation\uff09** \u306f\u3001AI \u304c\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u53cc\u65b9\u306e\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u9818\u57df\u3067\u3059\u3002\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3084\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30ac\u30a4\u30c0\u30f3\u30b9\u3001\u81ea\u52d5\u8981\u7d04\u3068\u3044\u3063\u305f\u6a5f\u80fd\u304c\u53cd\u5fa9\u7684\u306a\u696d\u52d9\u3092\u51e6\u7406\u3057\u3001\u3088\u308a\u4fa1\u5024\u306e\u9ad8\u3044\u5bfe\u8a71\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002\u9867\u5ba2\u306b\u3068\u3063\u3066\u306f\u3001\u8ee2\u9001\u306e\u524a\u6e1b\u3001\u3088\u308a\u8fc5\u901f\u306a\u56de\u7b54\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u5f15\u304d\u7d99\u304e\u306b\u3088\u308a\u3001\u6469\u64e6\u306e\u306a\u3044\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u6bb5\u968e\u3067\u306f\u3001AI \u304c\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3084\u611f\u60c5\u306e\u30c8\u30fc\u30f3\u3001\u55dc\u597d\u3092\u7406\u89e3\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u5171\u611f\u3068\u77e5\u6027\u304c\u878d\u5408\u3057\u3001\u9867\u5ba2\u304c\u8ab0\u3067\u3042\u308a\u3001\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u306b\u5fdc\u3058\u3066\u3001\u63d0\u4f9b\u3055\u308c\u308b\u4f53\u9a13\u304c\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306b\u5909\u5316\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

\u305d\u3057\u3066\u6700\u5f8c\u306e\u6bb5\u968e\u3067\u3042\u308b ** \u6700\u9069\u5316\uff08Optimization\uff09** \u3067\u306f\u3001AI \u306f\u5358\u306b\u53cd\u5fdc\u3059\u308b\u5b58\u5728\u3067\u306f\u306a\u304f\u3001\u5b66\u7fd2\u3059\u308b\u5b58\u5728\u3078\u3068\u9032\u5316\u3057\u307e\u3059\u3002\u9867\u5ba2\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001AI \u304c\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3092\u91cd\u306d\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u30d3\u30b8\u30cd\u30b9\u53cc\u65b9\u306b\u3068\u3063\u3066\u3001\u3088\u308a\u826f\u3044\u6210\u679c\u3068\u3088\u308a\u826f\u3044\u4f53\u9a13\u3092\u3082\u305f\u3089\u3059\u306e\u3067\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Next Level of Experience ~ \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078\uff01<\/span><\/h2>\n

\u6628\u5e74\u306e Xperience \u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3001\u30d9\u30a4\u30c4\u6c0f\u306f\u300cNext Levels of Experience Orchestration\uff08\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6bb5\u968e\uff09\u300d\u3068\u3044\u3046 6 \u6bb5\u968e\u306e\u6210\u719f\u5ea6\u30e2\u30c7\u30eb\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002
\n\u3053\u306e\u30e2\u30c7\u30eb\u306f\u3001\u7d44\u7e54\u304c\u81ea\u3089\u306e\u73fe\u72b6\u3092\u8a55\u4fa1<\/a>\u3057\u3001\u5c06\u6765\u306e\u53ef\u80fd\u6027\u3092\u69cb\u60f3\u3057\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u6210\u9577\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n

\u30ec\u30d9\u30eb 4 \u3067\u306f\u3001AI \u304c\u4eba\u9593\u306e\u76e3\u7763\u306e\u3082\u3068\u3067\u534a\u81ea\u5f8b\u7684\u306b\u52d5\u4f5c\u3057\u59cb\u3081\u307e\u3059\u3002AI \u306f\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8a08\u753b\u30fb\u9069\u5fdc\u30fb\u63a8\u8ad6\u3092\u884c\u3044\u307e\u3059\u304c\u3001\u5b9f\u969b\u306e\u5b9f\u884c\u306b\u79fb\u3059\u524d\u306b\u306f\u3001\u5fc5\u305a\u4eba\u9593\u306e\u78ba\u8a8d\u3084\u4ecb\u5165\u304c\u5165\u308a\u307e\u3059\u3002<\/p>\n

\u300c\u3053\u308c\u307b\u3069\u77ed\u671f\u9593\u3067\u3053\u3053\u307e\u3067\u5230\u9054\u3057\u305f\u3053\u3068\u306b\u9a5a\u3044\u3066\u3044\u307e\u3059\u3002\u307e\u3055\u306b\u5149\u306e\u901f\u3055\u3067\u9032\u5316\u3057\u307e\u3057\u305f\u3002\u300d\u3068\u30d9\u30a4\u30c4\u306f\u8a9e\u308a\u307e\u3057\u305f\u3002\u300c\u696d\u754c\u5168\u4f53\u3001\u305d\u3057\u3066\u3053\u3053\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u304a\u3044\u3066\u3082\u3001\u9054\u6210\u3055\u308c\u305f\u9032\u6b69\u306f\u672c\u5f53\u306b\u76ee\u3092\u898b\u5f35\u308b\u3082\u306e\u3067\u3059\u3002\u300d<\/span><\/p>\n

\u30ec\u30d9\u30eb 5 \u3067\u306f\u3001AI \u304c\u5b8c\u5168\u306b\u81ea\u5f8b\u7684\u306b\u6a5f\u80fd\u3057\u3001\u6210\u679c\u305d\u306e\u3082\u306e\u3092\u8ffd\u6c42\u3059\u308b\u6bb5\u968e\u3078\u3068\u9032\u5316\u3057\u307e\u3059\u3002\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u5b9a\u7fa9\u3055\u308c\u305f\u30d5\u30ed\u30fc\u306b\u5f93\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u76ee\u6a19\u306b\u57fa\u3065\u3044\u3066\u81ea\u3089\u63a8\u8ad6\u3057\u3001\u8a08\u753b\u3057\u3001\u884c\u52d5\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u4f01\u696d\u5168\u4f53\u3001\u3055\u3089\u306b\u306f\u305d\u306e\u5148\u306e\u9818\u57df\u306b\u307e\u3067\u5e83\u304c\u308b\u3001\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u578b\u306e\u81ea\u5df1\u6539\u5584\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n

\u300c\u30ec\u30d9\u30eb 5 \u306f\u975e\u5e38\u306b\u5927\u80c6\u306a\u69cb\u60f3\u3067\u3059\u300d\u3068\u30d9\u30a4\u30c4\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u3057\u304b\u3057\u3001\u307e\u3055\u306b\u3053\u308c\u3053\u305d\u304c\u3001\u79c1\u305f\u3061\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u65e5\u3005\u76ee\u6307\u3057\u3066\u69cb\u7bc9\u3057\u3066\u3044\u308b\u672a\u6765\u306a\u306e\u3067\u3059\u3002\u300d[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u300c\u30ec\u30d9\u30eb 5 \u306f\u975e\u5e38\u306b\u5927\u80c6\u306a\u69cb\u60f3\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u307e\u3055\u306b\u3053\u308c\u3053\u305d\u304c\u3001\u79c1\u305f\u3061\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u65e5\u3005\u76ee\u6307\u3057\u3066\u69cb\u7bc9\u3057\u3066\u3044\u308b\u672a\u6765\u306a\u306e\u3067\u3059\u3002\u300d<\/span><\/em><\/h2>\n

– \u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e \u4f1a\u9577\u517cCEO \u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4<\/em><\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u306e\u672a\u6765\u3092\u5f62\u3065\u304f\u308b 4 \u3064\u306e\u8ee2\u63db<\/span><\/h2>\n

\u6210\u719f\u5ea6\u30e2\u30c7\u30eb\u3092\u6b21\u306e\u6bb5\u968e\u3078\u9032\u5316\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u306f AI \u306b\u3088\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e0a\u3067\u3001\u5358\u306a\u308b\u6226\u8853\u7684\u306a\u5b9f\u9a13\u304b\u3089\u6226\u7565\u7684\u306a\u5909\u9769\u3078\u3068\u79fb\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u30d9\u30a4\u30c4\u306f\u3001AI \u306b\u3088\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u306b\u3001\u3059\u3079\u3066\u306e\u7d44\u7e54\u304c\u53d6\u308a\u7d44\u3080\u3079\u304d 4 \u3064\u306e\u6839\u672c\u7684\u306a\u5909\u5316\u304c\u3042\u308b\u3068\u8aac\u660e\u3057\u307e\u3057\u305f\u3002[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

1. \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078<\/span><\/h3>\n

\u300c\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3088\u3046\u300d\u300c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u81ea\u52d5\u5316\u3057\u3088\u3046\u300d\u3067\u306f\u306a\u304f\u3001\u3053\u306e\u6226\u7565\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u307e\u305a\u300c\u9867\u5ba2\u306f\u5b9f\u969b\u306b\u4f55\u3092\u6210\u3057\u9042\u3052\u305f\u3044\u306e\u304b\u300d\u3092\u554f\u3044\u3001\u305d\u3057\u3066\u4f01\u696d\u5168\u4f53\u306e AI \u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5\u3092\u8003\u3048\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u300c\u4f53\u9a13\u306f\u30a2\u30d7\u30ea\u306e\u4e2d\u306b\u5b58\u5728\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u3089\u306f\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u5b58\u5728\u3057\u307e\u3059\u3002\u300d<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

2. \u30e1\u30c8\u30ea\u30af\u30b9\u304b\u3089\u6210\u679c\u3078<\/span><\/h3>\n

\u4f55\u5341\u5e74\u3082\u3001\u4f01\u696d\u306f\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30ea\u30be\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3001\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\u3068\u3044\u3063\u305f\u6307\u6a19\u3067\u6210\u529f\u3092\u6e2c\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u305d\u308c\u3089\u306f\u3001\u5b9f\u969b\u306b\u306f\u300c\u30de\u30b7\u30f3\u304c\u3069\u308c\u3060\u3051\u52b9\u7387\u7684\u306b\u52d5\u3044\u3066\u3044\u308b\u304b\u300d\u3092\u793a\u3059\u904b\u7528\u6307\u6a19\u3067\u3042\u3063\u3066\u3001\u300c\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u3066\u3044\u308b\u306e\u304b\u300d\u3092\u793a\u3059\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u52b9\u7387\u6027\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u4e21\u65b9\u3092\u6700\u9069\u5316\u3057\u306a\u304c\u3089\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5bfe\u3059\u308b\u30ea\u30bf\u30fc\u30f3\u3068\u3044\u3046\u89b3\u70b9\u3067\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

3. \u30c4\u30fc\u30eb\u304b\u3089\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u3078<\/span><\/h3>\n

\u3053\u306e\u5909\u5316\u306f\u3001\u4eba\u9593\u3068 AI \u306e\u95a2\u4fc2\u3092\u518d\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u308c\u306f\u3001AI \u304c\u4fe1\u983c\u3067\u304d\u308b\u540c\u50da\u3068\u306a\u308a\u3001\u4eba\u3005\u3068\u5171\u306b\u50cd\u304d\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3067\u3059\u3002\u6d88\u8cbb\u8005\u306b\u3068\u3063\u3066\u306f\u3001\u305d\u308c\u306f\u3088\u308a\u5927\u304d\u306a\u5229\u4fbf\u6027\u3001\u3088\u308a\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a\u3001\u305d\u3057\u3066\u3088\u308a\u9ad8\u3044\u900f\u660e\u6027\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u3001AI \u306f\u7720\u3089\u305a\u3001\u6587\u8108\u3092\u5931\u308f\u305a\u3001\u5e38\u306b\u6b21\u306e\u6700\u9069\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7528\u610f\u3057\u3066\u304f\u308c\u308b\u30c1\u30fc\u30e0\u30e1\u30fc\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

4. \u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078<\/span><\/h3>\n

AI \u3092\u6d3b\u7528\u3057\u305f\u6210\u679c\u306f\u3001\u5b64\u7acb\u3057\u305f\u30c4\u30fc\u30eb\u304b\u3089\u751f\u307e\u308c\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u9023\u643a\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3088\u3046\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u751f\u307e\u308c\u307e\u3059\u3002AI \u306b\u6c42\u3081\u308b\u3053\u3068\u306f 4 \u3064\u3042\u308a\u307e\u3059\uff1a\u81ea\u52d5\u5316\u3001\u62e1\u5f35\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u305d\u3057\u3066\u6700\u9069\u5316\u3002\u305d\u3057\u3066\u3001\u3053\u308c\u3089\u3059\u3079\u3066\u3092\u3001\u30c1\u30fc\u30e0\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u4e00\u8cab\u3057\u3066\u9023\u643a\u3057\u3066\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u6226\u7565\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u6226\u7565\u7684\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u696d\u754c\u3092\u5909\u9769<\/span><\/h2>\n

Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u696d\u754c\u3084\u5730\u57df\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4f01\u696d\u3068\u3068\u3082\u306b\u9032\u5316\u3059\u308b\u3088\u3046\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30aa\u30fc\u30d7\u30f3\u3067\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u3067\u3042\u308a\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u6210\u9577\u306e\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u79c1\u305f\u3061\u306f\u3001\u524d\u5e74\u5ea6\u3060\u3051\u3067 500 \u4ee5\u4e0a\u306e\u6a5f\u80fd\u3092 Genesys Cloud \u306b\u8ffd\u52a0\u3057\u307e\u3057\u305f\u30022025 \u5e74\u73fe\u5728\u3067\u306f\u3001\u540c\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u6708\u9593 20 \u5104\u56de\u3092\u8d85\u3048\u308b\u9867\u5ba2\u3068\u30a8\u30f3\u30c9\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u30fc\u3068\u306e\u4f1a\u8a71\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u3057\u304b\u3057\u3001\u3069\u3093\u306a\u306b\u5f37\u529b\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u3063\u3066\u3082\u3001\u5358\u72ec\u3067\u6a5f\u80fd\u3059\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u3092\u52d5\u304b\u3059\u4ed6\u306e\u6226\u7565\u7684\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u3088\u308a\u5927\u304d\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u4e2d\u3067\u6a5f\u80fd\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u56db\u534a\u671f\u3054\u3068\u306e\u52d5\u5411\u3068\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<\/span>\u540c\u793e\u306e\u30cb\u30e5\u30fc\u30b9\u30eb\u30fc\u30e0<\/span><\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n

Xperience \u306f\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb\u3067\u958b\u50ac\u3055\u308c\u3001\u5c02\u9580\u5bb6\u306b\u3088\u308b\u8b1b\u6f14\u304b\u3089\u5b9f\u8df5\u7684\u306a\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3001\u5b9f\u969b\u306e\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u307e\u3067\u30012 \u65e5\u9593\u306b\u308f\u305f\u308a\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30bb\u30c3\u30b7\u30e7\u30f3\u304c\u884c\u308f\u308c\u307e\u3057\u305f\u30022,000 \u4eba\u4ee5\u4e0a\u306e\u53c2\u52a0\u8005\u304c\u30df\u30e5\u30fc\u30b8\u30c3\u30af\u30b7\u30c6\u30a3\u306b\u96c6\u307e\u308a\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u4f53\u9a13\u306e\u672a\u6765\u306b\u3064\u3044\u3066\u8033\u3092\u50be\u3051\u307e\u3057\u305f\u3002<\/span>\u4eca\u5e74\u306e CX + AI \u30a4\u30d9\u30f3\u30c8\u3067\u3042\u308b Xperience Tokyo 2025 \u306b\u3064\u3044\u3066\u3082\u3001\u305c\u3072\u8a73\u7d30\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002<\/span><\/p>\n

\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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