{"id":598718,"date":"2025-12-12T01:49:48","date_gmt":"2025-12-12T09:49:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=598718"},"modified":"2025-12-12T01:49:48","modified_gmt":"2025-12-12T09:49:48","slug":"how-to-choose-customer-service-system","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-service-system","title":{"rendered":"\u5931\u6557\u3057\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u30fb\u30c4\u30fc\u30eb\u6bd4\u8f03"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u5b9a\u3067\u306f\u3001\u5358\u306a\u308b\u6a5f\u80fd\u6bd4\u8f03\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u793e\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3084\u9867\u5ba2\u4f53\u9a13\u306b\u5408\u3063\u3066\u3044\u308b\u304b\u3001\u5c06\u6765\u3092\u898b\u636e\u3048\u305f\u62e1\u5f35\u6027\u306a\u3069\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u9078\u3073\u65b9\u306e\u30dd\u30a4\u30f3\u30c8\u3001\u4e3b\u8981\u30c4\u30fc\u30eb\u306e\u6bd4\u8f03\u3001\u5c0e\u5165\u306b\u3088\u308b\u6210\u529f\u4e8b\u4f8b\u307e\u3067\u3092\u89e3\u8aac\u3057\u3001\u5931\u6557\u3057\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u9078\u3073\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong class=\"text-26\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306f<\/a><\/li>\n<li><a href=\"#link02\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3088\u304f\u3042\u308b 6 \u3064\u306e\u8ab2\u984c<\/a><\/li>\n<li><a href=\"#link03\">\u4e3b\u306a\u6a5f\u80fd\u3092\u7d39\u4ecb<\/a><\/li>\n<li><a href=\"#link04\">\u5931\u6557\u3057\u306a\u3044\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9<\/a><\/li>\n<li><a href=\"#link05\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u6210\u529f\u4e8b\u4f8b<\/a><\/li>\n<li><a href=\"#link06\">\u30ab\u30b9\u30bf\u30de\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u305d\u3046<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link01\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306f<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u6307\u3057\u307e\u3059\u3002\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u96fb\u8a71\u306a\u3069\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300d\u3068\u547c\u3070\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u5b9f\u8cea\u7684\u306b\u306f\u540c\u3058\u610f\u5473\u3067\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong>\u5c0e\u5165\u304c\u5fc5\u8981\u3068\u306a\u308b\u4f01\u696d<\/strong><\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u591a\u3044EC\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u62b1\u3048\u308b\u91d1\u878d\u30fb\u901a\u4fe1\u696d\u754c\u306b\u3068\u3063\u3066\u3001\u696d\u52d9\u52b9\u7387\u5316\u306b\u6b20\u304b\u305b\u306a\u3044\u5b58\u5728\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u5dee\u5225\u5316\u3057\u305f\u3044\u30b5\u30d6\u30b9\u30af\u3084 SaaS \u4e8b\u696d\u3001\u55b6\u696d\u3084\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u304c\u6c42\u3081\u3089\u308c\u308b B2B \u30d3\u30b8\u30cd\u30b9\u3067\u3082\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link02\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3088\u304f\u3042\u308b 6 \u3064\u306e\u8ab2\u984c<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u73fe\u5834\u3067\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u751f\u3058\u3084\u3059\u3044\u3082\u306e\u3067\u3059\u3002\u3082\u3057\u5f53\u3066\u306f\u307e\u308b\u70b9\u304c\u3042\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a01 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\uff09\u696d\u52d9\u52b9\u7387\u304c\u4f4e\u3044<\/strong><\/h3>\n<p>\u3088\u304f\u3042\u308b\u8cea\u554f\u3084\u5b9a\u578b\u696d\u52d9\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8cbb\u3084\u3057\u3001\u62c5\u5f53\u8005\u304c\u672c\u6765\u6ce8\u529b\u3059\u3079\u304d\u5bfe\u5fdc\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u5272\u3051\u307e\u305b\u3093\u3002\u7d50\u679c\u7684\u306b\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u751f\u7523\u6027\u3082\u4e0b\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a06 \uff09\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b<\/strong><\/h3>\n<p>1 \uff09\uff5e\u00a0 5 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\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u3067\u5b9f\u88c5\u3057\u305f\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002<\/strong><br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">https:\/\/www.genesys.com\/ja-jp\/genesys-cloud<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link03\"><\/a>\u4e3b\u306a\u6a5f\u80fd\u3092\u7d39\u4ecb<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306b\u642d\u8f09\u3055\u308c\u308b\u4e3b\u306a\u6a5f\u80fd\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0VoIP \uff08 IP 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\u7ba1\u7406<\/strong><\/h3>\n<p>\u9867\u5ba2\u306e\u643a\u5e2f\u7aef\u672b\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u9001\u53d7\u4fe1\u3092\u53ef\u80fd\u306b\u3057\u3001\u8fc5\u901f\u306a\u901a\u77e5\u3084\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u958b\u5c01\u7387\u304c\u9ad8\u304f\u3001\u4e88\u7d04\u78ba\u8a8d\u3084\u7dca\u6025\u9023\u7d61\u306a\u3069\u3067\u3082\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u5bfe\u5fdc<\/strong><\/h3>\n<p>Facebook Messenger \u3001 X\/Twitter \u3001 Instagram \u3001 WhatsApp \u306a\u3069\u306e SNS \u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u65e5\u5e38\u7684\u306b\u4f7f\u3046\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u81ea\u52d5\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff0f AI\u00a0<\/strong><\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002\u4eba\u624b\u3092\u6e1b\u3089\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u8fc5\u901f\u304b\u3064 24 \u6642\u9593\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0CRM \u7d71\u5408<\/strong><\/h3>\n<p>\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u3092\u30b7\u30b9\u30c6\u30e0\u5185\u3067\u4e00\u5143\u7ba1\u7406\u3057\u3001\u62c5\u5f53\u8005\u304c\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u306a\u304c\u3089\u5fdc\u5bfe\u3067\u304d\u307e\u3059\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0IVR \uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff09<\/strong><\/h3>\n<p>\u97f3\u58f0\u30e1\u30cb\u30e5\u30fc\u306b\u3088\u308a\u9867\u5ba2\u3092\u9069\u5207\u306a\u7a93\u53e3\u3078\u6848\u5185\u3057\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002\u55b6\u696d\u6642\u9593\u5916\u306e\u6848\u5185\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5316\u306b\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n<h3><strong>\u00a0AI \u69cb\u7bc9\u6a5f\u80fd<\/strong><\/h3>\n<p>\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u306a\u3069\u76f4\u611f\u7684\u306a\u64cd\u4f5c\u3067 AI \u3084\u30dc\u30c3\u30c8\u3092\u8a2d\u8a08\u3067\u304d\u307e\u3059\u3002\u5c02\u9580\u7684\u306a\u77e5\u8b58\u304c\u306a\u304f\u3066\u3082\u3001\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u9ad8\u5ea6\u306a\u81ea\u52d5\u5fdc\u7b54\u3084\u4e88\u6e2c\u30e2\u30c7\u30eb\u3092\u5c0e\u5165\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u81ea\u52d5\u4f5c\u6210<\/strong><\/h3>\n<p>\u9867\u5ba2\u304c Web \u3084\u30a2\u30d7\u30ea\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u884c\u304d\u6765\u3059\u308b\u6d41\u308c\u3092\u53ef\u8996\u5316\u3057\u3001\u81ea\u52d5\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u9867\u5ba2\u4f53\u9a13\u3092\u6a2a\u65ad\u7684\u306b\u7ba1\u7406\u3067\u304d\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5f37\u5316\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link04\"><\/a>\u5931\u6557\u3057\u306a\u3044\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9<\/strong><\/h2>\n<p>\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3055\u308c\u308b\u65b9\u306b\u3001\u5931\u6557\u3057\u306a\u3044\u305f\u3081\u306e\u6b63\u3057\u3044\u9078\u3073\u65b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0Step1 \uff09\u8ab2\u984c\u306e\u7279\u5b9a<\/strong><\/h3>\n<p>\u307e\u305a\u306f\u81ea\u793e\u306e\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u8ab2\u984c\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u51fa\u767a\u70b9\u3067\u3059\u3002\u5fdc\u7b54\u306e\u9045\u308c\u3084\u62c5\u5f53\u8005\u9593\u306e\u30d0\u30e9\u3064\u304d\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u306a\u3069\u3001\u5177\u4f53\u7684\u306a\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u6d17\u3044\u51fa\u3059\u3053\u3068\u3067\u3001\u5c0e\u5165\u3059\u3079\u304d\u6a5f\u80fd\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0Step2 \uff09\u30ea\u30bd\u30fc\u30b9\u78ba\u8a8d<\/strong><\/h3>\n<p>\u6b21\u306b\u3001\u5c0e\u5165\u306b\u4f7f\u3048\u308b\u4e88\u7b97\u3084\u4eba\u54e1\u4f53\u5236\u3001\u793e\u5185\u306eIT\u30b9\u30ad\u30eb\u3092\u6574\u7406\u3057\u307e\u3057\u3087\u3046\u3002\u9ad8\u6a5f\u80fd\u3067\u3082\u904b\u7528\u3067\u304d\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u73fe\u5b9f\u7684\u306a\u5236\u7d04\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u7121\u7406\u306e\u306a\u3044\u5c0e\u5165\u8a08\u753b\u3092\u7acb\u3066\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0Step3 \uff09\u898f\u6a21\u30fb\u30b9\u30b1\u30fc\u30eb\u306b\u5408\u308f\u305b\u3066\u8981\u4ef6\u6574\u7406<\/strong><\/h3>\n<p>\u4e2d\u5c0f\u4f01\u696d\u3068\u5927\u898f\u6a21\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u5fc5\u8981\u3068\u3055\u308c\u308b\u6a5f\u80fd\u304c\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002\u898f\u6a21\u3084\u5c06\u6765\u306e\u6210\u9577\u306b\u5408\u308f\u305b\u3066\u8981\u4ef6\u3092\u307e\u3068\u3081\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u904e\u4e0d\u8db3\u306a\u304f\u4f7f\u3048\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u3001\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u30fb\u5927\u4f01\u696d\u5411\u3051\u3001\u305d\u308c\u305e\u308c\u5f97\u610f\u5206\u91ce\u304c\u3042\u308b\u3053\u3068\u3082\u3002\u81ea\u793e\u306e\u898f\u6a21\u3092\u628a\u63e1\u3057\u3066\u304a\u304f\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3><strong>\u00a0Step4 \uff09\u5fc5\u9808\u6a5f\u80fd\u306e\u660e\u78ba\u5316<\/strong><\/h3>\n<p>CRM \u3068\u306e\u9023\u643a\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306a\u3069\u3001\u81ea\u793e\u306b\u3068\u3063\u3066\u6b20\u304b\u305b\u306a\u3044\u6a5f\u80fd\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3057\u3087\u3046\u3002\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u6bd4\u8f03\u691c\u8a0e\u306e\u969b\u306b\u5224\u65ad\u3092\u8aa4\u308a\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0Step5 \uff09\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u78ba\u8a8d<\/strong><\/h3>\n<p>\u9ad8\u6a5f\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3082\u3001\u4f7f\u3044\u3053\u306a\u305b\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u5c0e\u5165\u5f8c\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u4fdd\u5b88\u30b5\u30fc\u30d3\u30b9\u306e\u6709\u7121\u306a\u3069\u3082\u78ba\u8a8d\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u904b\u7528\u958b\u59cb\u5f8c\u306b\u30c8\u30e9\u30d6\u30eb\u304c\u8d77\u304d\u305f\u969b\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u652f\u63f4\u304c\u5f97\u3089\u308c\u308b\u304b\u3069\u3046\u304b\u3067\u30b7\u30b9\u30c6\u30e0\u6d3b\u7528\u5ea6\u306f\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n<h3><strong>\u00a0Step6 \uff09\u88fd\u54c1\u6bd4\u8f03\u30fb\u8abf\u67fb<\/strong><\/h3>\n<p>\u6700\u5f8c\u306b\u3001 Step1 \uff5e 5 \u3067\u660e\u78ba\u5316\u3057\u305f\u8981\u4ef6\u3092\u5143\u306b\u3001\u8907\u6570\u306e\u88fd\u54c1\u3092\u6bd4\u8f03\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30ec\u30d3\u30e5\u30fc\u3084\u696d\u754c\u3067\u306e\u8a55\u4fa1\u3092\u53c2\u8003\u306b\u5019\u88dc\u3092\u7d5e\u308a\u8fbc\u307f\u307e\u3059\u3002\u5ba2\u89b3\u7684\u306a\u60c5\u5831\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u5f8c\u306e\u30ae\u30e3\u30c3\u30d7\u3084\u5f8c\u6094\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002<\/p>\n<p>\u53c2\u8003\u306b Genesys Cloud CX \u3068\u4e3b\u8981\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03\u8868\u3092\u3054\u7528\u610f\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u88fd\u54c1\u9078\u5b9a\u306b\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<table style=\"border-collapse: collapse; border: 1px solid #000000; width: 100%; height: 144px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u6708\u984d\u8cbb\u7528\u203b<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u30c8\u30e9\u30a4\u30a2\u30eb<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u7279\u5fb4<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u6ce8\u76ee\u306e\u6a5f\u80fd<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u00a0Genesys Cloud CX<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u7d04 11,700 \u5186\u301c\/\u30e6\u30fc\u30b6\u30fc<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u6709<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u30af\u30e9\u30a6\u30c9\u578b AI \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002\u696d\u52d9\u898f\u6a21\u306b\u5fdc\u3058\u305f 4 \u3064\u306e\u30d7\u30e9\u30f3\u3002<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u97f3\u58f0\u30fb\u30c7\u30b8\u30bf\u30eb\u7d71\u5408\u3001\u81ea\u52d5\u5316\u30fb AI\uff08Bot\/Copilot\uff09 \u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u306a\u3069\u3002<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">A \u793e<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u7d04 11,076 \u5186\u301c\/\u30e6\u30fc\u30b6\u30fc<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">60 \u65e5\u9593<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u304b\u3089\u652f\u63f4\u3001\u8c4a\u5bcc\u306a\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u304c\u7279\u5fb4\u3002<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001 CX \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306a\u3069\u3002<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">B \u793e<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u4e0d\u660e<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u4e0d\u660e<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u7d71\u5408\u578b\u30af\u30e9\u30a6\u30c9\u96fb\u8a71\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 24px;\">\u97f3\u58f0\u901a\u8a71\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u4f1a\u8b70\u306e\u7d71\u5408\u3001 AI \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306a\u3069\u3002<\/td>\n<\/tr>\n<tr style=\"height: 48px;\">\n<td style=\"border: 1px solid #000000; text-align: center; height: 48px;\">\u00a0C \u793e<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 48px;\">\u7d04 3 \u5186\/\u5206<br \/>\n\uff08\u5f93\u91cf\u8ab2\u91d1\u5236\uff09<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 48px;\">30 \u65e5\u9593<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 48px;\">\u5b8c\u5168\u5f93\u91cf\u8ab2\u91d1\u306e\u30af\u30e9\u30a6\u30c9 CTI \u30b5\u30fc\u30d3\u30b9\u3002<\/td>\n<td style=\"border: 1px solid #000000; text-align: center; height: 48px;\">\u97f3\u58f0\u30fb\u30c1\u30e3\u30c3\u30c8\u3001 AI \u5bfe\u5fdc\uff08\u9867\u5ba2\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\uff0f\u30b1\u30fc\u30b9\u7ba1\u7406\uff09\u3001\u5206\u6790\u306a\u3069\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u203b 1 \u30c9\u30eb\uff1d 156 \u5186\u63db\u7b97\u3067\u7b97\u51fa<\/p>\n<p>\u203b\u60c5\u5831\u306f\u30012025 \u5e74 12 \u6708 12 \u65e5\u6642\u70b9<\/p>\n<p>\u3042\u308b\u7a0b\u5ea6\u9078\u5b9a\u304c\u9032\u3093\u3060\u3089\u3001\u8907\u6570\u306e\u88fd\u54c1\u3067\u7121\u6599\u30c7\u30e2\u3092\u78ba\u8a8d\u3057\u3001\u6c17\u306b\u306a\u3063\u305f\u88fd\u54c1\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\u5951\u7d04\u306b\u3066\u5b9f\u969b\u306e\u4f7f\u3044\u52dd\u624b\u3092\u4f53\u9a13\u3059\u308b\u3053\u3068\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p class=\"text-18 text-20\"><strong>Genesys Cloud\u3000CX \u3092\u7121\u6599\u304a\u8a66\u3057\u3000<\/strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-cloud-guided-tour\">https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-cloud-guided-tour<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link05\"><\/a><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u6210\u529f\u4e8b\u4f8b<\/strong><\/h2>\n<h3><strong>\u682a\u5f0f\u4f1a\u793e\u7d00\u967d\u9280\u884c<\/strong><\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;598735&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u7d00\u967d\u9280\u884c\u306f\u300c\u9280\u884c\u3092\u3053\u3048\u308b\u9280\u884c\u3078\u300d\u3092\u30b9\u30ed\u30fc\u30ac\u30f3\u306b\u3001\u65b0\u305f\u306a\u9280\u884c\u50cf\u3092\u76ee\u6307\u3057\u30c1\u30e3\u30ec\u30f3\u30b8\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>2018 \u5e74\u306b\u5730\u65b9\u9280\u884c\u3068\u3057\u3066\u521d\u3081\u3066\u00a0 Genesys Cloud\u00a0 \u3092\u5c0e\u5165\u3057\u3001\u30c0\u30a4\u30ec\u30af\u30c8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30bb\u30f3\u30bf\u30fc\u3092\u9867\u5ba2\u5bfe\u5fdc\u306e\u62e0\u70b9\u306b\u636e\u3048\u307e\u3057\u305f\u3002 SMS \u9023\u643a\u306b\u3088\u308a\u672c\u4eba\u78ba\u8a8d\u66f8\u985e\u306e\u63d0\u51fa\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u30ac\u30a4\u30c0\u30f3\u30b9\u518d\u751f\u306b\u3088\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u8377\u3092\u8efd\u6e1b\u3059\u308b\u306a\u3069\u3001\u696d\u52d9\u6539\u5584\u3092\u5b9f\u73fe\u3002\u30b7\u30b9\u30c6\u30e0\u306e\u7ba1\u7406\u753b\u9762\u304b\u3089\u306e\u30af\u30ea\u30c3\u30af\u64cd\u4f5c\u3067\u306e\u6b63\u78ba\u306a\u67b6\u96fb\u3084 CRM \u9023\u643a\u306b\u3088\u308b\u30b9\u30e0\u30fc\u30ba\u306a\u60c5\u5831\u5165\u529b\u306a\u3069\u3001\u65e5\u5e38\u696d\u52d9\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002\u52a0\u3048\u3066\u3001\u30b9\u30ad\u30eb\u306b\u5fdc\u3058\u305f\u696d\u52d9\u914d\u5206\u3084\u793e\u7528\u30b9\u30de\u30db\u3078\u306e\u8ee2\u9001\u306b\u3088\u308b\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3082\u5b9f\u73fe\u3002\u4eca\u5f8c\u306f Agent Copilot \u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001 Co-browse \u6a5f\u80fd\u306a\u3069 AI \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u3082\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u304f\u69cb\u3048\u3067\u3059\u3002<\/p>\n<p>\u7d00\u967d\u9280\u884c\u306f\u6700\u5148\u7aef\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9 DX \u306b\u3088\u308a\u3001\u5730\u65b9\u9280\u884c\u306e\u65b0\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u30e2\u30c7\u30eb\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p class=\"text-20\"><strong>\uff1e\u30af\u30e9\u30a6\u30c9\u306e\u6d3b\u7528\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306a\u3069\u3092\u99c6\u4f7f\u3057\u3001\u975e\u5bfe\u9762\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3068\u52b9\u7387\u5316\u3092\u4e21\u7acb<\/strong><\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/kiyobank\">https:\/\/www.genesys.com\/ja-jp\/customer-stories\/kiyobank<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link06\"><\/a>\u30ab\u30b9\u30bf\u30de\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u305d\u3046<\/strong><\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u30fb\u81ea\u52d5\u5316\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u57fa\u76e4\u3067\u3059\u3002\u9078\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u300c\u81ea\u793e\u306e\u8ab2\u984c\u3084\u30ea\u30bd\u30fc\u30b9\u306b\u5408\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u300d\u3067\u3042\u308a\u3001\u76ee\u7684\u306b\u5408\u308f\u305b\u305f\u88fd\u54c1\u9078\u5b9a\u304c\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002\u9069\u5207\u306b\u88fd\u54c1\u3092\u9078\u3093\u3067\u5c0e\u5165\u3059\u308c\u3070\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3060\u3051\u3067\u306a\u304f\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\uff08 ROI \uff09\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u3001\u6301\u7d9a\u7684\u306a\u7af6\u4e89\u529b\u3078\u306e\u652f\u3048\u3068\u306a\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u305f\u3044\u3068\u304a\u8003\u3048\u306a\u3089\u3001 Genesys Cloud \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong class=\"text-20\">\uff1e\u9ad8\u54c1\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u3001\u9ad8\u54c1\u8cea\u306a\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3000<\/strong><\/p>\n<p class=\"text-18\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service\">https:\/\/www.genesys.com\/ja-jp\/solutions\/customer-service<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZl\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/598718\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"blog\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/598718\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"598718\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer 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class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field 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