{"id":594171,"date":"2025-09-17T21:07:15","date_gmt":"2025-09-18T04:07:15","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/web-%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%81%8c%e6%a9%9f%e8%83%bd%e3%81%97%e3%81%aa%e3%81%84%e7%90%86%e7%94%b1%e3%81%a8%e3%81%9d%e3%81%ae%e5%af%be%e5%87%a6"},"modified":"2025-10-06T01:25:22","modified_gmt":"2025-10-06T08:25:22","slug":"why-your-web-experience-might-be-failing-and-what-to-do-about-it","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/why-your-web-experience-might-be-failing-and-what-to-do-about-it","title":{"rendered":"Web\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6a5f\u80fd\u3057\u306a\u3044\u7406\u7531\u3068\u305d\u306e\u89e3\u6c7a\u7b56"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text 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href=\"#cx-challenges\">\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u4ee3\u8868\u7684\u306a\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56<\/a>\n<ul>\n<li><a href=\"#symptom1\">\u75c7\u72b6 1\uff1a\u4f1a\u8a71\u304c\u6bce\u56de\u6700\u521d\u304b\u3089\u59cb\u307e\u3063\u3066\u3057\u307e\u3046<\/a><\/li>\n<li><a href=\"#symptom2\">\u75c7\u72b6 2\uff1a\u9867\u5ba2\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u306a\u3044<\/a><\/li>\n<li><a href=\"#symptom3\">\u75c7\u72b6 3\uff1a\u4f59\u8a08\u306a\u7ba1\u7406\u304c\u591a\u3044<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#cx-start\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3092\u9ad8\u3081\u308b\u7406\u7531<\/a><\/li>\n<li><a href=\"#cx-how\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b<\/a><\/li>\n<li><a href=\"#web-messaging\">Web\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3067\u5e83\u304c\u308b\u53ef\u80fd\u6027<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"cx-challenges\" style=\"font-size: 1.75rem;\">\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u4ee3\u8868\u7684\u306a\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56<\/h2>\n<p><img decoding=\"async\" class=\"alignleft wp-image-567056\" src=\"https:\/\/www.genesys.com\/media\/The_State_of_Customer_Experience_header_image_JA_JP.png\" alt=\"\" width=\"300\" height=\"192\" srcset=\"https:\/\/www.genesys.com\/media\/The_State_of_Customer_Experience_header_image_JA_JP.png 624w, https:\/\/www.genesys.com\/media\/The_State_of_Customer_Experience_header_image_JA_JP-300x192.png 300w, https:\/\/www.genesys.com\/media\/The_State_of_Customer_Experience_header_image_JA_JP-225x144.png 225w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\u30ec\u30dd\u30fc\u30c8\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6<\/a>\u300d\u306b\u3088\u308b\u3068\u3001\u8abf\u67fb\u5bfe\u8c61\u3068\u306a\u3063\u305f\u6d88\u8cbb\u8005\u306e53\uff05\u304c\u3001\u300c\u308f\u305a\u304b2\u56de\u306e\u4e0d\u6e80\u8db3\u306a\u4f53\u9a13\u3067\u304a\u6c17\u306b\u5165\u308a\u306e\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u96e2\u308c\u308b\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u30c4\u30fc\u30eb\u306e\u691c\u8a0e\u4e2d\u3067\u3042\u3063\u3066\u3082\u3001\u3059\u3067\u306b\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u6e08\u307f\u3067\u3042\u3063\u3066\u3082\u3001\u306e\u6539\u5584\u306b\u65b0\u305f\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3059\u3067\u306b\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u30c1\u30fc\u30e0\u306b\u3088\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30b5\u30dd\u30fc\u30c8\u306e\u3042\u308a\u65b9\u3092\u898b\u76f4\u3059\u3053\u3068\u304c\u3001\u6700\u9069\u306a\u89e3\u6c7a\u306b\u3064\u306a\u304c\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"> <a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\">\u4eca\u3059\u3050\u30ec\u30dd\u30fc\u30c8\u3092\u30c1\u30a7\u30c3\u30af <\/a><\/button><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u75c7\u72b6 1\uff1a\u4f1a\u8a71\u304c\u6bce\u56de\u6700\u521d\u304b\u3089\u59cb\u307e\u3063\u3066\u3057\u307e\u3046<\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-406332\" src=\"https:\/\/www.genesys.com\/media\/Live-chat.png\" alt=\"\" width=\"522\" height=\"348\" srcset=\"https:\/\/www.genesys.com\/media\/Live-chat.png 674w, https:\/\/www.genesys.com\/media\/Live-chat-300x200.png 300w, https:\/\/www.genesys.com\/media\/Live-chat-216x144.png 216w, https:\/\/www.genesys.com\/media\/Live-chat-566x377.png 566w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/><\/p>\n<p>\u9867\u5ba2\u304cWeb\u30b5\u30a4\u30c8\u3067\u8cea\u554f\u3057\u3001\u5f8c\u65e5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306b\u518d\u8a2a\u3057\u3066\u3082\u30c1\u30e3\u30c3\u30c8\u5c65\u6b74\u306f\u6b8b\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u7d50\u679c\u3001\u518d\u3073\u540d\u524d\u3092\u4f1d\u3048\u3001\u540c\u3058\u5185\u5bb9\u3092\u6700\u521d\u304b\u3089\u8aac\u660e\u3057\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308a\u3001\u3053\u306e\u3088\u3046\u306a\u7e70\u308a\u8fd4\u3057\u304c\u7121\u7528\u306a\u30b9\u30c8\u30ec\u30b9\u3092\u751f\u307f\u3001\u5bfe\u5fdc\u5b8c\u4e86\u307e\u3067\u306e\u6642\u9593\u3092\u5f15\u304d\u5ef6\u3070\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p><b>\u8ab2\u984c\uff1a<\/b>\u7d99\u7d9a\u7684\u306a\u4f1a\u8a71\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u3044\u3001\u53e4\u3044\u30bf\u30a4\u30d7\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3084\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/p>\n<p>\u5f93\u6765\u306e\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u306e\u591a\u304f\u306f\u540c\u671f\u578b\u306e\u901a\u4fe1\u306b\u3057\u304b\u5bfe\u5fdc\u3057\u3066\u304a\u3089\u305a\u3001\u30a6\u30a3\u30f3\u30c9\u30a6\u3092\u9589\u3058\u305f\u6642\u70b9\u3067\u30bb\u30c3\u30b7\u30e7\u30f3\u304c\u7d42\u4e86\u3059\u308b\u305f\u3081\u3001\u6b21\u56de\u9867\u5ba2\u304c\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3082\u3001\u4ee5\u524d\u306e\u3084\u308a\u53d6\u308a\u5c65\u6b74\u306f\u5f15\u304d\u7d99\u304c\u308c\u3066\u3044\u307e\u305b\u3093\u3002<\/p>\n<p><b>\u89e3\u6c7a\u7b56\uff1aWeb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u6709\u52b9\u306b\u3059\u308b\u3002<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-web-messaging?ost_tool=blog&#038;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/a><\/span>\u306e\u3088\u3046\u306a\u975e\u540c\u671f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u578b\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3048\u3070\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u3084\u30c7\u30d0\u30a4\u30b9\u3092\u307e\u305f\u3044\u3067\u3082\u4f1a\u8a71\u304c\u7d99\u7d9a\u3055\u308c\u3001\u5e73\u65e5\u3001\u3082\u3057\u304f\u306f\u9031\u672b\u306b\u8a2a\u308c\u3066\u3082\u3001\u30b9\u30ec\u30c3\u30c9\u306f\u305d\u306e\u307e\u307e\u6b8b\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306f\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u3082\u6709\u76ca\u3067\u3001Genesys Cloud\u306e\u304a\u5ba2\u69d8\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068\u3001Genesys Cloud Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3088\u308a\u3082\u591a\u304f\u306e\u4f1a\u8a71\u3092\u52b9\u7387\u7684\u306b\u51e6\u7406\u3067\u304d\u3001\u591a\u304f\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u54c1\u8cea\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u3001\u30c1\u30fc\u30e0\u306e\u5bfe\u5fdc\u529b\u3092\u52b9\u7387\u7684\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002Genesys Cloud \u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u3001Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u304c\u6a19\u6e96\u3067\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u75c7\u72b6 2\uff1a\u9867\u5ba2\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u306a\u3044<\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-406360\" src=\"https:\/\/www.genesys.com\/media\/Live-chat-1.png\" alt=\"\" width=\"513\" height=\"294\" srcset=\"https:\/\/www.genesys.com\/media\/Live-chat-1.png 981w, https:\/\/www.genesys.com\/media\/Live-chat-1-300x172.png 300w, https:\/\/www.genesys.com\/media\/Live-chat-1-251x144.png 251w, https:\/\/www.genesys.com\/media\/Live-chat-1-566x324.png 566w\" sizes=\"(max-width: 513px) 100vw, 513px\" 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href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/co-browse-screenshare\">Genesys Cloud \u306e\u30b3\u30d6\u30e9\u30a6\u30ba<\/a>\u6a5f\u80fd\u3092\u6709\u52b9\u306b\u3059\u308c\u3070\u3001\u6a5f\u5bc6\u30c7\u30fc\u30bf\u306f\u305d\u306e\u9593\u3082\u4fdd\u8b77\u3055\u308c\u305f\u307e\u307e\u3001\u8996\u899a\u7684\u306a\u9023\u643a\u306b\u3088\u308a\u3001\u521d\u56de\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3084\u4e0d\u8981\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u524a\u6e1b\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u69cb\u7bc9\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u75c7\u72b6 3\uff1a\u4f59\u8a08\u306a\u7ba1\u7406\u304c\u591a\u3044<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-79927\" src=\"https:\/\/www.genesys.com\/media\/UKunhappy-e1510846832530.jpg\" alt=\"\" width=\"560\" height=\"374\" srcset=\"https:\/\/www.genesys.com\/media\/UKunhappy-e1510846832530.jpg 560w, https:\/\/www.genesys.com\/media\/UKunhappy-e1510846832530-300x200.jpg 300w, https:\/\/www.genesys.com\/media\/UKunhappy-e1510846832530-216x144.jpg 216w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/p>\n<p>\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30dc\u30c3\u30c8\u3001\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3001\u7528\u9014\u3054\u3068\u306b\u7570\u306a\u308b\u8907\u6570\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30c4\u30fc\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u904b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u305f\u3081\u3001\u72ec\u81ea\u306b\u30ab\u30b9\u30bf\u30e0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u3066\u3044\u308b\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u65b9\u6cd5\u304c\u52b9\u679c\u3092\u767a\u63ee\u3059\u308b\u5834\u9762\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u904b\u7528\u304c\u8907\u96d1\u306b\u306a\u308a\u3084\u3059\u304f\u3001\u90e8\u9580\u9593\u306e\u5206\u65ad\u3084\u4fdd\u5b88\u8ca0\u8377\u306e\u5897\u5927\u306b\u3064\u306a\u304c\u308a\u3001\u7d50\u679c\u3068\u3057\u3066\u30b3\u30b9\u30c8\u304c\u81a8\u3089\u3080\u304a\u305d\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><b>\u8ab2\u984c\uff1a<\/b>\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u3059\u3067\u306b\u624b\u5143\u306b\u3042\u308b\u3053\u3068\u306b\u6c17\u3065\u3044\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/p>\n<p>Genesys Cloud \u306e\u3088\u3046\u306a\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u3093\u3067\u3044\u308c\u3070\u3001\u65e2\u5b58\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3067Web\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3084\u30b3\u30d6\u30e9\u30a6\u30ba\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><b>\u89e3\u6c7a\u7b56\uff1a\u307e\u305a\u306f\u7d44\u307f\u8fbc\u307f\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3002<\/b><\/p>\n<p>\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5225\u3005\u306b\u7ba1\u7406\u3057\u305f\u308a\u3001\u5916\u90e8\u30c4\u30fc\u30eb\u306b\u8ffd\u52a0\u306e\u30b3\u30b9\u30c8\u3092\u304b\u3051\u305f\u308a\u305b\u305a\u306b\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u306aWeb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30b3\u30d6\u30e9\u30a6\u30ba\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3084\u81ea\u52d5\u5316<\/a>\u3001\u30dc\u30c3\u30c8\u3001\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb<\/a>\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u9023\u643a\u3057\u307e\u3059\u3002\u8ffd\u52a0\u5951\u7d04\u3084\u904b\u7528\u306e\u8907\u96d1\u5316\u3092\u62db\u304f\u3053\u3068\u306a\u304f\u3001\u30c1\u30fc\u30e0\u306e\u5bfe\u5fdc\u529b\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e00\u90e8\u306e\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u4e0d\u8db3\u3057\u3066\u3044\u308b\u6a5f\u80fd\u3092\u88dc\u3046\u305f\u3081\u306b\u3001\u72ec\u81ea\u306e\u6a5f\u80fd\u3092\u958b\u767a\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u3046\u3057\u305f\u30ab\u30b9\u30bf\u30e0\u69cb\u7bc9\u3067\u306f\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u3084\u7d71\u5408\u5206\u6790\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u3067\u304d\u306a\u3044\u3053\u3068\u304c\u591a\u304f\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/experience-orchestration\">\u30b9\u30e0\u30fc\u30ba\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13<\/a>\u3092\u5341\u5206\u306b\u63d0\u4f9b\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3092\u6709\u52b9\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u904b\u7528\u306e\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u306a\u304c\u3089\u3001\u512a\u308c\u305f\u62e1\u5f35\u6027\u3068\u8a73\u7d30\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"cx-start\" style=\"font-size: 1.75rem;\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3092\u9ad8\u3081\u308b\u7406\u7531<\/h2>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\">\u9867\u5ba2\u306e\u671f\u5f85\u306f\u3001\u4eca\u3082\u306a\u304a\u9032\u5316\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059<\/a>\u3002\u9867\u5ba2\u4f53\u9a13\u306b\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u306e\u306f\u3001\u300c\u4e00\u8cab\u6027\u300d\u3068\u300c\u5feb\u9069\u3055\u300d\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u53d6\u308a\u7d44\u3080\u3079\u304d\u6700\u512a\u5148\u8ab2\u984c\u306f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3067\u3042\u308a\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u3082\u540c\u3058\u54c1\u8cea\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306e\u304c\u3001\u6301\u7d9a\u7684\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u8996\u899a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u53cc\u65b9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u52a0\u3048\u3001\u5171\u611f\u529b\u3084\u5bfe\u5fdc\u529b\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"cx-how\" style=\"font-size: 1.75rem;\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b<\/h2>\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u5927\u304d\u304f\u5165\u308c\u66ff\u3048\u305f\u308a\u3001\u30c1\u30fc\u30e0\u3092\u518d\u6559\u80b2\u3057\u305f\u308a\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3059\u3067\u306b Genesys Cloud 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\/>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001\u304a\u4f7f\u3044\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u8ffd\u52a0\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u306a\u3057\u3067\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3082\u3057\u73fe\u5728\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3053\u308c\u3089\u306e\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u306a\u3044\u5834\u5408\u3001Genesys Cloud 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