{"id":593270,"date":"2025-09-11T21:43:17","date_gmt":"2025-09-12T04:43:17","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e5%9e%8b-ai-%e3%81%ae%e5%9f%ba%e7%9b%a4%e3%82%92%e7%af%89%e3%81%8d%e3%80%81%e6%9c%aa%e6%9d%a5%e3%81%ae-cx-%e3%81%ab%e5%82%99%e3%81%88%e3%82%8b"},"modified":"2025-10-06T02:17:24","modified_gmt":"2025-10-06T09:17:24","slug":"laying-the-groundwork-for-agentic-ai-in-customer-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/laying-the-groundwork-for-agentic-ai-in-customer-experience","title":{"rendered":"\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306e\u57fa\u76e4\u3092\u7bc9\u304d\u3001\u672a\u6765\u306e CX \u306b\u5099\u3048\u308b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text 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AI 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href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09 \u5411\u3051 AI<\/a> \u304c\u767b\u5834\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-levels-of-experience-orchestration\">\u6b21\u4e16\u4ee3\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308b\u6280\u8853\u3067\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u7684\u306b\u6574\u5408\u3055\u305b\u306a\u304c\u3089\u3001\u76ee\u6a19\u3092\u8ffd\u6c42\u3057\u3001\u6587\u8108\u306b\u6cbf\u3063\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u73fe\u5b9f\u306e\u72b6\u6cc1\u306b\u9069\u5fdc\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3067\u304d\u307e\u3059\u3002\u5b8c\u5168\u306a\u81ea\u7acb\u904b\u7528\u306f\u307e\u3060\u9650\u3089\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u534a\u81ea\u5f8b\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001 CX 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css=&#8221;&#8221;]<\/p>\n<p>\u76ee\u6b21<\/p>\n<ul>\n<li><a href=\"#features\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306e5\u3064\u306e\u7279\u5fb4<\/a><\/li>\n<li><a href=\"#interaction\">\u30b9\u30af\u30ea\u30d7\u30c8\u30d5\u30ed\u30fc\u304b\u3089\u30a2\u30c0\u30d7\u30c6\u30a3\u30d6\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3078<\/a><\/li>\n<li><a href=\"#why-now\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u304cCX\u3067\u6ce8\u76ee\u3055\u308c\u308b\u7406\u7531<\/a><\/li>\n<li><a href=\"#prepare\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u5c0e\u5165\u3078\u306e\u6e96\u5099<\/a><\/li>\n<li><a href=\"#challenge\">\u81ea\u5f8b\u6027\u306b\u4f34\u3046\u8ab2\u984c\u3078\u306e\u5bfe\u5fdc<\/a><\/li>\n<li><a href=\"#start-now\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u3092\u4eca\u3059\u3050\u5c0e\u5165\u3059\u308b\u65b9\u6cd5<\/a><\/li>\n<li><a href=\"#future\">\u6301\u7d9a\u53ef\u80fd\u306aCX\u6226\u7565\u306e\u69cb\u7bc9\u306b\u5411\u3051\u3066<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"features\" style=\"font-size: 1.75rem;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306e5\u3064\u306e\u7279\u5fb4<\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-579769\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F@2x-e1751295375956.webp\" alt=\"\" width=\"587\" height=\"392\" \/><\/p>\n<p>\u771f\u306e\u610f\u5473\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3068\u547c\u3079\u308b\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u4ee5\u4e0b\u306e5\u3064\u306e\u7279\u6027\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u00a0\u00a0\u00a0 <strong>\u81ea\u5f8b\u6027<\/strong>\uff1a\u30b7\u30ca\u30ea\u30aa\u3054\u3068\u306b\u8a73\u7d30\u306a\u6307\u793a\u3092\u5fc5\u8981\u3068\u305b\u305a\u3001\u81ea\u3089\u5224\u65ad\u3057\u3066\u884c\u52d5\u3067\u304d\u308b\u3002<\/li>\n<li>\u00a0\u00a0\u00a0 <strong>\u76ee\u7684\u5fd7\u5411<\/strong>\uff1a\u554f\u984c\u89e3\u6c7a\u3084\u53d6\u5f15\u306e\u5b8c\u4e86\u306a\u3069\u3001\u660e\u78ba\u306a\u6210\u679c\u3092\u76ee\u6307\u3057\u3066\u884c\u52d5\u3059\u308b\u3002<\/li>\n<li>\u00a0\u00a0\u00a0 <strong>\u9069\u5fdc\u6027<\/strong>\uff1a\u65b0\u3057\u3044\u60c5\u5831\u306b\u5408\u308f\u305b\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5bfe\u5fdc\u3057\u3001\u5fdc\u7b54\u3092\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3059\u308b\u3002<\/li>\n<li>\u00a0\u00a0\u00a0 <strong>\u8a18\u61b6<\/strong>\uff1a\u904e\u53bb\u306e\u3084\u308a\u3068\u308a\u304b\u3089\u5b66\u7fd2\u3057\u3001\u305d\u306e\u77e5\u8b58\u3092\u73fe\u5728\u306e\u5bfe\u5fdc\u306b\u6d3b\u304b\u3059\u3053\u3068\u3067\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u5fdc\u7b54\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002<\/li>\n<li>\u00a0\u00a0 <strong>\u00a0<\/strong><strong>\u63a8\u8ad6<\/strong>\uff1a\u7279\u306b\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u306a\u3044\u72b6\u6cc1\u3067\u3082\u9078\u629e\u80a2\u3092\u8a55\u4fa1\u3057\u3001\u76ee\u7684\u9054\u6210\u306e\u305f\u3081\u306b\u6700\u9069\u306a\u884c\u52d5\u3092\u8a08\u753b\u30fb\u5b9f\u884c\u3059\u308b\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3088\u308a\u3001AI 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css=&#8221;&#8221;]<\/p>\n<h2 id=\"interaction\" style=\"font-size: 1.75rem;\">\u30b9\u30af\u30ea\u30d7\u30c8\u30d5\u30ed\u30fc\u304b\u3089\u30a2\u30c0\u30d7\u30c6\u30a3\u30d6\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3078<\/h2>\n<p>\u5f93\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09 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AI 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AI \u306e\u6d3b\u7528\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"why-now\" style=\"font-size: 1.75rem;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u304cCX\u3067\u6ce8\u76ee\u3055\u308c\u308b\u7406\u7531<\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-556897\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865640030-scaled-e1739291239453.jpeg\" alt=\"AI, artificial intelligence, contact center supervisor, employee experience, workforce management\" width=\"565\" height=\"385\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306f\u3001CX \u306b\u304a\u3051\u308b\u6700\u5927\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u306e\u91cf\u304c\u5897\u52a0\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u9593\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u65ad\u7247\u5316\u3059\u308b\u306b\u4f34\u3044\u3001\u4f01\u696d\u306f\u30d5\u30ed\u30fc\u3092\u4e2d\u65ad\u3059\u308b\u3053\u3068\u306a\u304f\u9069\u5fdc\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306f\u3001\u4ee5\u4e0b\u306e\u65b9\u6cd5\u3067\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5e38\u6642\u30a2\u30af\u30c6\u30a3\u30d6\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u30b5\u30fc\u30d3\u30b9\u304c\u5404\u72b6\u6cc1\u306b\u9069\u5fdc\u3057\u3001\u9867\u5ba2\u304c\u540c\u3058\u3053\u3068\u3092\u7e70\u308a\u8fd4\u3057\u8aac\u660e\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u5c4a\u304f\u524d\u306b\u554f\u984c\u3084\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u7279\u5b9a\u3057\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u3055\u308c\u305f\u5f62\u3060\u3051\u306e\u5171\u611f\u3067\u306f\u306a\u304f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u5fdc\u7b54\u80fd\u529b\u3067\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u7dad\u6301\u3092\u4fc3\u9032\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002AI \u304c\u5b9a\u578b\u696d\u52d9\u3084\u9069\u5ea6\u306b\u8907\u96d1\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5f15\u304d\u53d7\u3051\u308b\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u4eba\u6750\u304c\u91cd\u8981\u306a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u671b\u307e\u3057\u3044\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u4e0d\u53ef\u6b20\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u73fe\u4ee3\u306e<\/span><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-mastering-journey-management?ost_tool=blog&#038;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span><\/a><span style=\"font-weight: 400;\">\u306f\u76f4\u7dda\u7684\u306b\u9032\u3080\u3053\u3068\u306f\u307b\u3068\u3093\u3069\u3042\u308a\u307e\u305b\u3093\u3002\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u975e\u540c\u671f\u7684\u306b\u5c55\u958b\u3055\u308c\u3001\u6d88\u8cbb\u8005\u306f\u5404\u6bb5\u968e\u3067\u300c\u30c1\u30e3\u30cd\u30eb\u30ec\u30b9\u300d\u306e\u7d99\u7d9a\u6027\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u8981\u6c42\u306b\u5fdc\u3048\u308b\u306b\u306f\u3001\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u51e6\u7406\u3057\u3001\u6587\u8108\u306b\u5408\u308f\u305b\u3066\u67d4\u8edf\u306b\u5909\u5316\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u308c\u304c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u304c\u3082\u305f\u3089\u3059\u771f\u306e\u4fa1\u5024\u3067\u3059\u3002<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"prepare\" style=\"font-size: 1.75rem;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u5c0e\u5165\u3078\u306e\u6e96\u5099<\/h2>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI 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\u306f\u30bf\u30b9\u30af\u3092\u901a\u3058\u3066\u5b66\u7fd2\u30fb\u63a8\u8ad6\u3057\u3001\u4e00\u8cab\u6027\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u591a\u69d8\u306a\u30b7\u30ca\u30ea\u30aa\u306b\u6b63\u78ba\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u6700\u5f8c\u306b\u91cd\u8981\u306a\u306e\u306f\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u306f\u5f8c\u304b\u3089\u8ffd\u52a0\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u3042\u3089\u304b\u3058\u3081\u7d44\u307f\u8fbc\u3093\u3067\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u8aac\u660e\u80fd\u529b\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u3044\u3063\u305f\u8981\u7d20\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u57fa\u76e4\u3068\u3057\u3066\u8a2d\u8a08\u306b\u7d44\u307f\u8fbc\u3093\u3067\u304a\u304d\u307e\u3059\u3002\u5b89\u5168\u7b56\u3068\u3057\u3066AI \u5bfe\u5fdc\u53ef\u80fd\u306a\u7bc4\u56f2\u3084\u3001\u4eba\u3078\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3001\u4f01\u696d\u306e\u30dd\u30ea\u30b7\u30fc\u3001\u30d6\u30e9\u30f3\u30c9\u30dc\u30a4\u30b9\u306e\u53cd\u6620\u3001\u305d\u3057\u3066\u9032\u5316\u3059\u308b\u898f\u5236\u3068\u306e\u6574\u5408\u65b9\u6cd5\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4fe1\u983c\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u652f\u3048\u308b\u3001\u6301\u7d9a\u53ef\u80fd\u3067\u62e1\u5f35\u6027\u306e\u9ad8\u3044 AI \u306e\u81ea\u5f8b\u6027\u306e\u57fa\u76e4\u304c\u69cb\u7bc9\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"challenge\" style=\"font-size: 1.75rem;\">\u81ea\u5f8b\u6027\u306b\u4f34\u3046\u8ab2\u984c\u3078\u306e\u5bfe\u5fdc<\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-536544\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_353018669-scaled-e1726071969571.jpeg\" alt=\"virtual call center, virtual contact center, customer experience, cloud computing, AI\" width=\"559\" height=\"373\" \/><\/p>\n<p>\u7e70\u308a\u8fd4\u3057\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u81ea\u5f8b\u6027\u304c\u9ad8\u304f\u306a\u308b\u307b\u3069\u3001\u5236\u5fa1\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u5358\u306a\u308b\u6280\u8853\u7684\u306a\u5b89\u5168\u7b56\u3067\u306f\u306a\u304f\u3001\u6226\u7565\u7684\u306a\u30ea\u30b9\u30af\u7ba1\u7406\u306e\u8981\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u4f01\u696d\u306f\u3001\u5883\u754c\u3092\u5b9a\u7fa9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3092\u5c0e\u5165\u3059\u3079\u304d\u9818\u57df\u306f\u3069\u3053\u304b\uff1f\u3069\u3053\u3067\u4eba\u306e\u5224\u65ad\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f\u610f\u601d\u6c7a\u5b9a\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u76e3\u8996\u30fb\u7ba1\u7406\u3059\u308b\u304b\uff1f\u305d\u3057\u3066\u3001\u3053\u308c\u3089\u306e\u6c7a\u5b9a\u3092\u30e6\u30fc\u30b6\u30fc\u3001\u898f\u5236\u5f53\u5c40\u3001\u793e\u5185\u95a2\u4fc2\u8005\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u8aac\u660e\u3059\u308b\u304b\u3001\u307e\u3067\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>AI <a href=\"https:\/\/www.genesys.com\/ja-jp\/definitions\/what-is-a-large-language-model-llm\" target=\"_blank\" rel=\"noopener\">LLM<\/a> 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AI \u304c\u5b9f\u969b\u306b\u4fa1\u5024\u3092\u767a\u63ee\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u8acb\u6c42\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001CRM \u30b7\u30b9\u30c6\u30e0\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3001\u7269\u6d41\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3068\u9023\u643a\u3057\u3001\u696d\u52d9\u306e\u4e00\u90e8\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u63a5\u7d9a\u304c\u306a\u3051\u308c\u3070\u3001AI \u6d3b\u7528\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u8868\u9762\u7684\u306a\u3082\u306e\u306b\u7559\u307e\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u7406\u7531\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI 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https:\/\/www.genesys.com\/media\/media-container-238x144.png 238w\" sizes=\"(max-width: 351px) 100vw, 351px\" \/>Genesys Cloud \u306f\u3001\u4f01\u696d\u304c\u5b89\u5b9a\u3057\u305f\u57fa\u76e4\u306b\u660e\u308b\u3044\u672a\u6765\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3001\u30e2\u30b8\u30e5\u30e9\u30fc\u8a2d\u8a08\u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u305f Genesys Cloud \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI 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