{"id":591897,"date":"2025-09-07T19:33:31","date_gmt":"2025-09-08T02:33:31","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-%e3%81%ae%e3%82%b5%e3%82%b9%e3%83%86%e3%83%8a%e3%83%93%e3%83%aa%e3%83%86%e3%82%a3%ef%bc%9a%e5%8e%9f%e5%8b%95%e5%8a%9b%e3%81%af%e3%80%81%e8%a1%8c%e5%8b%95%e3%82%92%e4%bc%b4%e3%81%86%e5%85%b1"},"modified":"2025-10-13T22:58:07","modified_gmt":"2025-10-14T05:58:07","slug":"sustainability-at-genesys-grounded-in-action-driven-by-empathy","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\uff1a\u539f\u52d5\u529b\u306f\u3001\u884c\u52d5\u3092\u4f34\u3046\u5171\u611f"},"content":{"rendered":"

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\u3064\u307e\u308a\u3001\u74b0\u5883\u3078\u306e\u5f71\u97ff\u3092\u4f4e\u6e1b\u3057\u3001\u4eba\u9593\u306e\u6f5c\u5728\u80fd\u529b\u3092\u9ad8\u3081\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u5730\u57df\u793e\u4f1a\u3078\u306e\u5f71\u97ff\u3092\u6574\u5408\u3055\u305b\u308b\u3053\u3068\u3067\u3059\u3002\u4f8b\u3068\u3057\u3066\u306f\u3001\u304a\u5ba2\u69d8\u306e\u4e8c\u9178\u5316\u70ad\u7d20\u6392\u51fa\u91cf\u524a\u6e1b\u3092\u652f\u63f4\u3059\u308b\u3001\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u3067\u6700\u4e0a\u4f4d\u306e\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3059\u308b\u3001\u6148\u5584\u5272\u5f15\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u901a\u3058\u3066\u30a2\u30af\u30bb\u30b9\u3092\u62e1\u5f35\u3059\u308b\u3001\u5f93\u696d\u54e1\u4e3b\u5c0e\u306e\u30dc\u30e9\u30f3\u30c6\u30a3\u30a2\u6d3b\u52d5\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u306a\u3069\u3067\u3059\u3002<\/span><\/p>\n

\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306e\u4fa1\u5024\u306f\u3001\u62bd\u8c61\u7684\u306a\u7406\u60f3\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u4eba\u3068\u5730\u7403\u306b\u3068\u3063\u3066\u3069\u306e\u3088\u3046\u306a\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u308b\u304b\u3068\u3044\u3046\u539f\u52d5\u529b\u306a\u306e\u3067\u3059\u3002\u300c\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5b9f\u73fe\u3059\u308b\u300d\u3001\u300c\u5171\u611f\u3092\u5927\u5207\u306b\u3059\u308b\u300d\u3001\u300c\u7de8\u968a\u98db\u884c\u300d\u3068\u3044\u3046\u5f0a\u793e\u306e\u4fa1\u5024\u89b3\u3092\u901a\u3058\u3066\u3001\u90e8\u9580\u6a2a\u65ad\u7684\u306b\u30c1\u30fc\u30e0\u3092\u7d50\u96c6\u3057\u3001\u793e\u4f1a\u7684\u5f71\u97ff\u529b\u3092\u9ad8\u3081\u3001\u76ee\u7684\u3092\u6301\u3063\u3066\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u5b9f\u65bd\u3057\u3066\u3044\u308b\u591a\u69d8\u306a\u610f\u7fa9\u3042\u308b\u884c\u52d5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u5f0a\u793e\u3067\u306f\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u672a\u6765<\/a>\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u306f\u4efb\u610f\u3067\u306f\u306a\u304f\u3001\u7d76\u5bfe\u306b\u5fc5\u8981\u306a\u3082\u306e\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u305d\u308c\u306f \u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u9078\u629e\u3092\u901a\u3058\u3066\u65e5\u3005\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3053\u3068\u3067\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Embrace Empathy\uff1a\u5fc3\u3067\u53d6\u308a\u7d44\u307f\u3001\u76ee\u7684\u3092\u6301\u3063\u3066\u884c\u52d5\u3059\u308b<\/span><\/h2>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u5171\u611f\u306f\u5358\u306a\u308b\u6307\u91dd\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5f0a\u793e\u306e\u958b\u767a\u3001\u65bd\u7b56\u3001\u793e\u4f1a\u9084\u5143\u306b\u5bfe\u3059\u308b\u57fa\u672c\u7684\u306a\u601d\u60f3\u3067\u3059\u3002\u3053\u306e\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u4eba\u3068\u5730\u7403\u306e\u305f\u3081\u306b\u3042\u308b\u3068\u3044\u3046\u4fe1\u5ff5\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4eba\u9593\u306e\u5e78\u798f\u3068\u74b0\u5883\u306b\u5bfe\u3059\u308b\u8cac\u4efb\u306b\u3001\u7a4d\u6975\u7684\u306b\u884c\u52d5\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u5f0a\u793e\u306f\u5927\u304d\u306a\u76ee\u6a19\u3068\u3057\u3066\u30012030 \u5e74\u307e\u3067\u306b\u6148\u5584\u56e3\u4f53\u3084\u63f4\u52a9\u3092\u5fc5\u8981\u3068\u3059\u308b\u4eba\u3005\u3068\u6709\u610f\u7fa9\u306a\u5bfe\u8a71 8000 \u4e07\u4ef6\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u30022024 \u5e74\u5ea6\u3068 2025 \u5e74\u5ea6\u306b\u306f\u3001\u5bfe\u8a71\u304c 1600 \u4e07\u56de\u306b\u9054\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n

\u4ee5\u4e0a\u306f\u5358\u306a\u308b\u6570\u5b57\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u5b9f\u73fe\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3001\u5feb\u9069\u6027\u3001\u63a5\u7d9a\u6027\u306e\u91cd\u8981\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3067\u3059\u3002Trevor Project \u3084 Refuge<\/span>\u306a\u3069\u306e\u56e3\u4f53\u3067\u306f\u3001Genesys Cloud<\/a><\/span>\u2122<\/span>\u00a0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u6551\u547d\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u307e\u305f\u3001\u5f93\u696d\u54e1\u306f\u5171\u611f\u3092\u5b9f\u8df5\u306b\u79fb\u3057\u3066\u3044\u307e\u3059\u30022025 \u5e74\u5ea6\u306b\u306f\u3001\u30dc\u30e9\u30f3\u30c6\u30a3\u30a2\u306e\u6d3b\u52d5\u6642\u9593\u304c 1 \u4e07 1000 \u6642\u9593\u3092\u8d85\u3048\u3001\u524d\u5e74\u6bd4\u3067 134% \u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u30c8\u30ed\u30f3\u30c8\u3067\u306e\u690d\u6a39\u3001\u30ce\u30fc\u30b9\u30ab\u30ed\u30e9\u30a4\u30ca\u5dde\u30ed\u30fc\u30ea\u30fc\u306e\u516c\u5712\u30c8\u30ec\u30a4\u30eb\u4fdd\u5168\u3001\u30a4\u30f3\u30c9\u3001\u30d9\u30f3\u30ac\u30eb\u30fc\u30eb\u306e\u68ee\u6797\u518d\u751f\u53d6\u308a\u7d44\u307f\u306b\u304a\u3051\u308b\u30b7\u30fc\u30c9\u30dc\u30fc\u30eb\u4f5c\u308a\u306a\u3069\u3001\u4e16\u754c\u5404\u5730\u306e\u30c1\u30fc\u30e0\u304c\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fc\u306b\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5171\u611f\u306b\u304a\u3044\u3066\u3082\u3046 1 \u3064\u306e\u91cd\u8981\u306a\u67f1\u3067\u3059\u30022025 \u5e74\u5ea6\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5f93\u696d\u54e1\u3092\u5927\u5207\u306b\u3057\u3066\u3044\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u306e\u4e0a\u4f4d 10% \u306b\u30e9\u30f3\u30af\u30a4\u30f3\u3057\u307e\u3057\u305f\u3002\u5e30\u5c5e\u610f\u8b58\u3068\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u3092\u79f0\u8cdb\u3059\u308b\u4f01\u696d\u6587\u5316\u304c\u53cd\u6620\u3055\u308c\u305f\u7d50\u679c\u3067\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u30fb\u30b0\u30eb\u30fc\u30d7\u304b\u3089 Genesys Veterans \u306a\u3069\u306e\u65b0\u898f\u53d6\u308a\u7d44\u307f\u307e\u3067\u3001\u3060\u308c\u3082\u304c\u8ca2\u732e\u3057\u3001\u6210\u9577\u3059\u308b\u6a5f\u4f1a\u304c\u3042\u308b\u8077\u5834\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u5171\u611f\u3092\u5927\u5207\u306b\u3059\u308b\u3053\u3068\u306f\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306f\u5358\u306a\u308b\u6307\u6a19\u3067\u306a\u3044\u3068\u8a8d\u8b58\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u793e\u5185\u5916\u3067\u4eba\u6750\u3092\u6700\u512a\u5148\u3057<\/span>\u3001\u3088\u308a\u826f\u3044\u672a\u6765\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u3001\u81ea\u5206\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u3053\u3068\u3067\u3059\u3002\u76ee\u6a19\u3068\u3044\u3046\u3088\u308a\u3082\u3001\u6bce\u65e5\u306e\u5b9f\u8df5\u3067\u3059\u3002<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u300c\u5171\u611f\u3092\u5927\u5207\u306b\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3092\u5358\u306a\u308b\u6307\u6a19\u3068\u306f\u8003\u3048\u306a\u3044\u3053\u3068\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u793e\u5185\u5916\u3067\u4eba\u6750\u3092\u6700\u512a\u5148\u3057<\/span>\u3001\u3088\u308a\u826f\u3044\u672a\u6765\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u3001\u81ea\u5206\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u3053\u3068\u3067\u3059\u3002\u300d<\/span><\/em><\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Fly in Formation\uff1a\u76ee\u7684\u306b\u6cbf\u3063\u3066\u5171\u306b\u524d\u9032\u3059\u308b<\/span><\/h2>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30c1\u30fc\u30e0\u304c\u4fa1\u5024\u89b3\u3068\u76ee\u7684\u3001\u6210\u9577\u3059\u308b\u529b\u3092\u5171\u6709\u3067\u304d\u308c\u3070\u3001\u6700\u5927\u9650\u307e\u3067\u6f5c\u5728\u529b\u3092\u767a\u63ee\u3067\u304d\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u3067\u306f\u3053\u308c\u3092\u300cFly in Formation\u300d\u3068\u547c\u3093\u3067\u3044\u307e\u3059\u3002\u5358\u306a\u308b\u30ad\u30e3\u30c3\u30c1\u30fc\u306a\u30d5\u30ec\u30fc\u30ba\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5f0a\u793e\u3067\u306f\u3001\u3053\u306e\u3088\u3046\u306b\u3057\u3066\u5f93\u696d\u54e1\u304c\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3001\u3064\u306a\u304c\u308a\u3001\u9055\u3044\u3092\u751f\u307f\u51fa\u3059\u610f\u6b32\u3092\u6301\u3064\u8077\u5834\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4f01\u696d\u6587\u5316\u3092\u771f\u306e\u610f\u5473\u3067\u4f5c\u308a\u4e0a\u3052\u308b\u306e\u306f\u3001\u5f93\u696d\u54e1\u3060\u3051\u3067\u3059\u3002\u5f93\u696d\u54e1\u306e\u58f0\u306e\u304a\u304b\u3052\u3067\u30012025 \u5e74\u5ea6\u306b\u306f 14 \u30f5\u56fd\u3067 Certified Great Place to Work\u00ae \u3092\u7372\u5f97\u3057\u3001\u4e16\u754c\u5404\u5730\u3067\u8907\u6570\u306e Best Places to Work \u306b\u767b\u9332\u3055\u308c\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b9\u30b3\u30a2\u304c 8.4 \u3068\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d 300 \u793e\u4ee5\u4e0a\u306e\u306e\u3046\u3061\u3001\u4e0a\u4f4d 25% \u306b\u30e9\u30f3\u30af\u30a4\u30f3\u3057\u3066\u3044\u307e\u3059\u3002\u5f0a\u793e\u306e\u53d6\u308a\u7d44\u307f\u3084\u805e\u304f\u529b\u3001\u9032\u5316\u306e\u624b\u6cd5\u304c\u6b63\u3057\u304b\u3063\u305f\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f0a\u793e\u306e\u3055\u3089\u306a\u308b\u5f37\u307f\u306f\u3001\u30ad\u30e3\u30ea\u30a2\u958b\u767a\u3067\u3059\u3002\u6628\u5e74\u3001\u5bfe\u9762\u306e\u300c\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3\u300d\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u62e1\u5927\u3057\u305f\u307b\u304b\u3001Workday Learning\u3001\u30d4\u30a2\u30fb\u30e1\u30f3\u30bf\u30fc\u30b7\u30c3\u30d7\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3001GROW10 \u306a\u3069\u306e\u4eee\u60f3\u30ea\u30bd\u30fc\u30b9\u3092\u65b0\u305f\u306b\u7acb\u3061\u4e0a\u3052\u307e\u3057\u305f\u3002\u3053\u306e\u7d50\u679c\u3001\u5f93\u696d\u54e1\u306f\u81ea\u8eab\u306e\u6210\u9577\u3068\u5b66\u7fd2\u76ee\u6a19\u306e\u8ffd\u6c42\u306b\u5c02\u5ff5\u3059\u308b\u6642\u9593\u304c\u5897\u3048\u307e\u3057\u305f\u3002<\/p>\n

\u67d4\u8edf\u306a\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9\u306e\u69cb\u7bc9\u306e\u4ed6\u3001\u9000\u5f79\u8ecd\u4eba\u3084\u5c11\u6570\u6d3e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fc\u306e\u652f\u63f4\u3001\u5f93\u696d\u54e1\u306e\u65e5\u3005\u306e\u696d\u52d9\u652f\u63f4\u306a\u3069\u3092\u5b9f\u65bd\u3057\u3066\u3044\u307e\u3059\u3002\u5f93\u696d\u54e1\u5168\u54e1\u306e\u6210\u529f\u3053\u305d\u304c\u3001\u5f53\u793e\u5171\u901a\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306a\u306e\u3067\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Go Big\uff1a\u5927\u80c6\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u8cac\u4efb\u3042\u308b\u8a2d\u8a08<\/span><\/h2>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u300cGo Big\u300d\u304c\u610f\u5473\u3059\u308b\u3053\u3068\u306f\u3001\u91ce\u5fc3\u7684\u306a\u76ee\u6a19\u8a2d\u5b9a\u3084\u6700\u5148\u7aef\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u958b\u767a\u306b\u7559\u307e\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u306f\u3001\u304a\u5ba2\u69d8\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fc\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u6392\u51fa\u30ac\u30b9\u3092\u524a\u6e1b\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3084\u3001\u8010\u969c\u5bb3\u6027\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u5b9f\u73fe\u306a\u3069\u3067\u3059\u3002<\/p>\n

\u3053\u3046\u3057\u3066\u3001\u5f0a\u793e\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u898f\u6a21\u3067\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u3066\u3044\u307e\u3059\u3002\u5927\u80c6\u306a\u30a2\u30a4\u30c7\u30a2\u306b\u306f\u5730\u7403\u306b\u5bfe\u3059\u308b\u8cac\u4efb\u3092\u4f34\u3046\u3079\u304d\u3068\u8003\u3048\u3066\u304a\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9 \u304c\u30a4\u30f3\u30d1\u30af\u30c8\u3068\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u517c\u306d\u5099\u3048\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u751f\u307f\u51fa\u3059\u7406\u7531\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6628\u5e74\u3001\u5f0a\u793e\u306f\u88fd\u54c1\u30e9\u30a4\u30f3\u30ca\u30c3\u30d7\u3068\u74b0\u5883\u3078\u306e\u53d6\u308a\u7d44\u307f\u3067\u5927\u304d\u306a\u524d\u9032\u3092\u9042\u3052\u307e\u3057\u305f\u3002Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3001Supervisor Copilot\u3001Virtual Supervisor \u306a\u3069\u3001\u65b0\u3057\u3044\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u6a5f\u80fd\u30b9\u30a4\u30fc\u30c8\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3057\u305f\u3002\u65b0\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u63d0\u4f9b\u3057\u3001\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u62e1\u5f35\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u3055\u3089\u306b\u30012025 \u5e74 6 \u6708\u3001Genesys Cloud AI Guide \u3068\u30ab\u30b9\u30bf\u30e0\u306e\u4f1a\u8a71\u8981\u7d04\u6a5f\u80fd\u3092\u5099\u3048\u305f Genesys Cloud\u2122 AI Studio<\/a> \u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001Agentic AI<\/a> \u306b\u5411\u3051\u305f\u5927\u304d\u306a\u4e00\u6b69\u3067\u3042\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u30bf\u30b9\u30af\u30d9\u30fc\u30b9\u306e\u5b9f\u884c\u304b\u3089\u534a\u81ea\u52d5\u306e\u554f\u984c\u89e3\u6c7a\u307e\u3067\u9032\u5316\u3057\u307e\u3059\u3002<\/p>\n

\u3057\u304b\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306f\u4e00\u90e8\u306e\u4eba\u9054\u3060\u3051\u306e\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u6148\u5584\u5272\u5f15\u30d7\u30ed\u30b0\u30e9\u30e0<\/a>\u3092\u901a\u3058\u3066\u3001\u3053\u308c\u307e\u3067\u306b\u6570\u5341\u3082\u306e\u975e\u55b6\u5229\u56e3\u4f53\u304c\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3001\u79c1\u305f\u3061\u306f\u5171\u611f\u7684\u306a\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u4f53\u9a13\u3092\u3001\u6700\u3082\u5fc5\u8981\u3068\u3059\u308b\u4eba\u3005\u306b\u307e\u3067\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5b9f\u73fe\u306f\u3001\u81ea\u793e\u306e\u74b0\u5883\u5f71\u97ff\u3092\u7e2e\u5c0f\u3059\u308b\u3053\u3068\u3067\u3082\u3042\u308a\u307e\u3059\u30022025 \u5e74\u5ea6\u306b\u3001Genesys Cloud \u904b\u7528\u306b\u304a\u3044\u3066\u6e29\u5ba4\u52b9\u679c\u30ac\u30b9\u6392\u51fa\u91cf\u3092 13% \u524a\u6e1b\u3057\u3001\u30ab\u30fc\u30dc\u30f3\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\u3092\u7dad\u6301\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u6301\u7d9a\u53ef\u80fd\u306a\u8a2d\u8a08\u53d6\u308a\u7d44\u307f\u306b\u3088\u3063\u3066\u3001\u30d6\u30c0\u30da\u30b9\u30c8 R&D \u30bb\u30f3\u30bf\u30fc\u306e LEED \u30d7\u30e9\u30c1\u30ca\u8a8d\u5b9a\u53d6\u5f97\u3068\u3001\u30de\u30cb\u30e9\u30aa\u30d5\u30a3\u30b9\u306e\u30b4\u30fc\u30eb\u30c9\u8a8d\u5b9a\u3092\u53d6\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u9078\u629e\u3059\u308b\u4f01\u696d\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u5171\u901a\u306e\u4fa1\u5024\u89b3\u306b\u6295\u8cc7\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306e\u4e8c\u9178\u5316\u70ad\u7d20\u6392\u51fa\u91cf\u524a\u6e1b\u3092\u652f\u63f4\u3057\u3001\u5f93\u696d\u54e1\u3092\u652f\u63f4\u3059\u308b\u88fd\u54c1\u8a2d\u8a08\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u9069\u5207\u306a\u65b9\u6cd5\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5c55\u958b\u3057\u3001\u76ee\u7684\u3001\u5f71\u97ff\u3001\u5b8c\u5168\u6027\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\u4eca\u5f8c\u306e\u5c55\u671b\uff1a\u5404\u30b9\u30c6\u30c3\u30d7\u306e\u76ee\u7684<\/span><\/h2>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3092\u7247\u624b\u9593\u306a\u696d\u52d9\u3068\u306f\u8003\u3048\u3066\u3044\u307e\u305b\u3093\u3002\u9577\u671f\u7684\u306a\u9032\u6b69\u3092\u898b\u636e\u3048\u3001\u65e5\u3005\u3069\u306e\u3088\u3046\u306b\u8003\u3048\u3001\u8a2d\u8a08\u3057\u3001\u884c\u52d5\u3059\u308b\u304b\u3068\u3044\u3046\u4e2d\u6838\u7684\u306a\u30c6\u30fc\u30de\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u3082\u3046 1 \u3064\u91cd\u8981\u306a\u3053\u3068\u306f\u3001\u5f0a\u793e\u304c\u3069\u306e\u3088\u3046\u306b\u898b\u3089\u308c\u3001\u3069\u306e\u3088\u3046\u306b\u4eba\u3005\u3068\u5730\u7403\u3092\u4e00\u8cab\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u304b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u53d6\u308a\u7d44\u307f\u306f\u5f0a\u793e\u88fd\u54c1\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3001\u4f01\u696d\u6587\u5316\u306b\u53cd\u6620\u3055\u308c\u3001\u4e16\u754c\u5404\u5730\u306e\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u3088\u308a\u63a8\u9032\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n

\u304a\u5ba2\u69d8\u3001\u5f93\u696d\u54e1\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fc\u306b\u6709\u610f\u7fa9\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u306b\u771f\u646f\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u4f01\u696d\u3068\u5354\u529b\u95a2\u4fc2\u3092\u7d50\u3073\u305f\u3044\u3068\u304a\u8003\u3048\u306a\u3089\u3070\u3001Genesys \u306e\u7406\u5ff5\u306b\u5171\u611f\u3044\u305f\u3060\u3051\u308b\u306f\u305a\u3067\u3059\u3002\u6c17\u9ad8\u3044\u3068\u307e\u3067\u306f\u8a00\u3044\u307e\u305b\u3093\u304c\u3001\u6709\u610f\u7fa9\u3067\u91cd\u8981\u306a\u884c\u52d5\u6307\u91dd\u3067\u3059\u3002<\/span><\/p>\n

\u3053\u306e\u53d6\u308a\u7d44\u307f\u3053\u305d\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u3042\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u306f\u305d\u306e\u7d4c\u9a13\u3068\u77e5\u898b\u304c\u63c3\u3063\u3066\u3044\u307e\u3059\u3002\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u304c\u5171\u611f\u3084\u76ee\u7684\u3001\u7d50\u679c\u3068\u7d50\u3073\u3064\u3044\u3066\u3044\u308b\u306e\u306a\u3089\u3070\u3001\u305d\u308c\u306f\u5358\u306b\u512a\u308c\u305f\u30d3\u30b8\u30cd\u30b9\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u3001\u3059\u3079\u3066\u306e\u4eba\u3005\u3092\u524d\u9032\u3055\u305b\u308b\u30d3\u30b8\u30cd\u30b9\u3067\u3059\u3002<\/span><\/p>\n

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