{"id":589289,"date":"2025-10-07T06:26:29","date_gmt":"2025-10-07T13:26:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=589289"},"modified":"2025-10-07T06:26:29","modified_gmt":"2025-10-07T13:26:29","slug":"what-is-workforce-engagement","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-workforce-engagement","title":{"rendered":"\u3010\u6210\u529f\u4e8b\u4f8b\u4ed8\u304d\u3011\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u6e2c\u5b9a\u65b9\u6cd5\u304b\u3089\u9ad8\u3081\u308b\u65b9\u6cd5\u307e\u3067"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text 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\/>\n\u96e2\u8077\u7387\u306e\u4f4e\u4e0b\u306b\u3088\u308a\u3001\u65b0\u305f\u306a\u4eba\u6750\u63a1\u7528\u3084\u80b2\u6210\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u3084\u6642\u9593\u304c\u524a\u6e1b\u3055\u308c\u307e\u3059\u3002\u9577\u671f\u7684\u306a\u4eba\u6750\u6d3b\u7528\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u7d44\u7e54\u306e\u5b66\u7fd2\u52b9\u7387\u3082\u9ad8\u307e\u308b\u3067\u3057\u3087\u3046\u3002<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<br \/>\n\u5f93\u696d\u54e1\u304c\u610f\u6b32\u7684\u306b\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5bfe\u5fdc\u306f\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u30ea\u30d4\u30fc\u30c8\u3084\u7d39\u4ecb\u306b\u3082\u3044\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\uff1e<a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3000\u300c AI\u00a0 \u30d9\u30fc\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u300d<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link02\"><\/a>\u73fe\u72b6\u3092\u77e5\u308b \u6e2c\u5b9a\u65b9\u6cd5\u30fb\u5c3a\u5ea6<\/h2>\n<p>\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u306b\u306f\u3001\u307e\u305a\u81ea\u793e\u306e\u73fe\u72b6\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u6e2c\u5b9a\u65b9\u6cd5\u306f\u3001\u81ea\u793e\u306e\u4eba\u4e8b\u90e8\u9580\u3084\u5916\u90e8\u4f01\u696d\u306b\u3088\u3063\u3066\u3001\u5f93\u696d\u54e1\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u5f62\u5f0f\u3067\u884c\u308f\u308c\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u305d\u306e\u969b\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a19\u6e96\u7684\u306a\u6e2c\u5b9a\u5c3a\u5ea6\u304c\u5e83\u304f\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u00a0UWES \uff08\u30e6\u30c8\u30ec\u30d2\u30c8\u30fb\u30ef\u30fc\u30af\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5c3a\u5ea6\uff09<\/h3>\n<p>\u30aa\u30e9\u30f3\u30c0\u306e\u30e6\u30c8\u30ec\u30d2\u30c8\u5927\u5b66\u304c\u958b\u767a\u3057\u305f\u5c3a\u5ea6\u3067\u3001\u5148\u8ff0\u306e 3 \u8981\u7d20\uff08\u6d3b\u529b\u30fb\u71b1\u610f\u30fb\u6ca1\u982d\uff09\u3092\u3082\u3068\u306b\u5f93\u696d\u54e1\u306e\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9a\u91cf\u7684\u306b\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u5168\u4f53\u3067 9 \u554f\u307e\u305f\u306f 17 \u554f\u306e\u8a2d\u554f\u69cb\u6210\u304c\u3042\u308a\u3001\u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6\uff08\u4f8b\uff1a 0\u301c6 \uff09\u306e 7 \u6bb5\u968e\u3067\u56de\u7b54\u3057\u307e\u3059\u3002\u591a\u8a00\u8a9e\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u591a\u304f\u306e\u4f01\u696d\u3084\u7814\u7a76\u6a5f\u95a2\u3067\u7528\u3044\u3089\u308c\u3066\u304a\u308a\u3001\u4e16\u754c\u7684\u306b\u6700\u3082\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u6e2c\u5b9a\u6cd5\u306e\u4e00\u3064\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u3010\u4ee3\u8868\u7684\u306a\u8cea\u554f\u9805\u76ee\u3011<\/strong><\/p>\n<ul>\n<li>\u300c\u4ed5\u4e8b\u306b\u6d3b\u529b\u304c\u307f\u306a\u304e\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3053\u3068\u304c\u3042\u308b\uff08\u6d3b\u529b\uff09\u300d<\/li>\n<li>\u300c\u81ea\u5206\u306e\u4ed5\u4e8b\u306b\u8a87\u308a\u3092\u611f\u3058\u308b\uff08\u71b1\u610f\uff09\u300d<\/li>\n<li>\u300c\u4ed5\u4e8b\u306b\u6ca1\u982d\u3057\u3066\u3001\u6642\u9593\u3092\u5fd8\u308c\u308b\u3053\u3068\u304c\u3042\u308b\uff08\u6ca1\u982d\uff09\u300d<\/li>\n<\/ul>\n<h3>\u00a0MBI-GS \uff08\u30de\u30b9\u30e9\u30c3\u30af\u30fb\u30d0\u30fc\u30f3\u30a2\u30a6\u30c8\u30fb\u30a4\u30f3\u30d9\u30f3\u30c8\u30ea\u30fc\uff09<\/h3>\n<p>\u5143\u3005\u306f\u30d0\u30fc\u30f3\u30a2\u30a6\u30c8\uff08\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\uff09\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u958b\u767a\u3055\u308c\u305f\u6307\u6a19\u3067\u3059\u304c\u3001\u9006\u8aac\u7684\u306b\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u4f4e\u4e0b\u3057\u3066\u3044\u308b\u5146\u5019\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u3082\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002\u60c5\u7dd2\u7684\u6d88\u8017\u3084\u9054\u6210\u611f\u306e\u6b20\u5982\u306a\u3069\u304b\u3089\u30b9\u30c8\u30ec\u30b9\u72b6\u614b\u3092\u628a\u63e1\u3057\u307e\u3059\u3002<br \/>\n\u6e2c\u5b9a\u3055\u308c\u308b 3 \u3064\u306e\u69cb\u6210\u8981\u7d20\u306f\u300c\u60c5\u7dd2\u7684\u6d88\u8017\u300d\u300c\u8131\u4eba\u683c\u5316\u300d\u300c\u500b\u4eba\u7684\u9054\u6210\u611f\u306e\u4f4e\u4e0b\u300d\u3067\u3042\u308a\u3001\u30b9\u30c8\u30ec\u30b9\u3084\u75b2\u5f0a\u306e\u5ea6\u5408\u3044\u3092\u898b\u6975\u3081\u308b\u3046\u3048\u3067\u6709\u52b9\u306a\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n<p><strong>\u3010\u4ee3\u8868\u7684\u306a\u8cea\u554f\u9805\u76ee\u3011<\/strong><\/p>\n<ul>\n<li>\u300c\u4ed5\u4e8b\u306b\u3088\u3063\u3066\u611f\u60c5\u7684\u306b\u75b2\u308c\u304d\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u308b\uff08\u60c5\u7dd2\u7684\u6d88\u8017\uff09\u300d<\/li>\n<li>\u300c\u9867\u5ba2\u3084\u540c\u50da\u306b\u5bfe\u3057\u3066\u51b7\u6de1\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u308b\uff08\u8131\u4eba\u683c\u5316\uff09\u300d<\/li>\n<li>\u300c\u81ea\u5206\u306e\u4ed5\u4e8b\u306e\u6210\u679c\u306b\u6e80\u8db3\u3067\u304d\u306a\u3044\uff08\u9054\u6210\u611f\u306e\u6b20\u5982\uff09\u300d<\/li>\n<\/ul>\n<h3>\u00a0OLBI \uff08\u30aa\u30eb\u30c7\u30f3\u30d0\u30fc\u30b0\u30fb\u30d0\u30fc\u30f3\u30a2\u30a6\u30c8\u30fb\u30a4\u30f3\u30d9\u30f3\u30c8\u30ea\u30fc\uff09<\/h3>\n<p>OLBI \u306f\u4ed5\u4e8b\u306e\u75b2\u52b4\u611f\u3068\u95a2\u4e0e\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002 MBI \u3088\u308a\u3082\u5305\u62ec\u7684\u306b\u52b4\u50cd\u8005\u306e\u300c\u75b2\u52b4\uff08 Exhaustion \uff09\u300d\u3068\u300c\u95a2\u4e0e\uff08 Disengagement \uff09\u300d\u306e 2 \u5074\u9762\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u80af\u5b9a\u7684\u30fb\u5426\u5b9a\u7684\u306a\u4e21\u65b9\u5411\u306e 16 \u306e\u8cea\u554f\u3067\u69cb\u6210\u3055\u308c\u3001\u6e2c\u5b9a\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u53d6\u308c\u3066\u3044\u308b\u70b9\u304c\u7279\u5fb4\u3002\u00a0 4\u00a0 \u6bb5\u968e\u3067\u56de\u7b54\u3057\u3001\u88fd\u9020\u696d\u3084\u30db\u30ef\u30a4\u30c8\u30ab\u30e9\u30fc\u306a\u3069\u3001\u8077\u7a2e\u3092\u554f\u308f\u305a\u9069\u7528\u53ef\u80fd\u3067\u3059\u3002<br \/>\n\u5fc3\u7406\u7684\u306a\u8ca0\u8377\u3084\u8077\u52d9\u306b\u5bfe\u3059\u308b\u95a2\u4e0e\u306e\u7a0b\u5ea6\u3092\u3001\u3088\u308a\u5e83\u3044\u8996\u70b9\u3067\u8a55\u4fa1\u3059\u308b\u306e\u306b\u9069\u3057\u305f\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n<p><strong>\u3010\u4ee3\u8868\u7684\u306a\u8cea\u554f\u9805\u76ee\u3011<\/strong><\/p>\n<ul>\n<li>\u300c\u79c1\u306f\u4ed5\u4e8b\u304c\u7d42\u308f\u308b\u3068\u3001\u7cbe\u795e\u7684\u306b\u304f\u305f\u304f\u305f\u306b\u306a\u308b\u3068\u611f\u3058\u308b\uff08\u75b2\u52b4\uff09\u300d<\/li>\n<li>\u300c\u4ed5\u4e8b\u3078\u306e\u95a2\u5fc3\u304c\u8584\u308c\u3066\u304d\u305f\u3068\u611f\u3058\u308b\uff08\u95a2\u4e0e\u306e\u4f4e\u4e0b\uff09\u300d<\/li>\n<li>\u300c\u79c1\u306f\u4ed5\u4e8b\u306b\u6df1\u304f\u95a2\u4e0e\u3057\u3066\u3044\u308b\u3068\u611f\u3058\u308b\uff08\u95a2\u4e0e\u306e\u9ad8\u3055\uff09\u300d<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link03\"><\/a>\u4e16\u754c\u3068\u6bd4\u8f03\u3057\u305f\u65e5\u672c\u306e\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u72b6\u6cc1<\/h2>\n<p>UWES \u306b\u3088\u308b\u8abf\u67fb\u7d50\u679c\u306b\u3088\u308b\u3068\u3001\u65e5\u672c\u306e\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u4e16\u754c\u7684\u306b\u6975\u3081\u3066\u4f4e\u3044\u6c34\u6e96\u306b\u3042\u308a\u307e\u3059\u3002\u6b27\u5dde\u3067\u306f 4 \u301c 5 \u70b9\uff08\u5404\u8cea\u554f\u306e\u56de\u7b54\u306e\u5e73\u5747\uff09\u3067\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001\u65e5\u672c\u306f 3 \u70b9\u5f31\u3068 16 \u30ab\u56fd\u4e2d\u6700\u4e0b\u4f4d\u3067\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;597643&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<strong>\u203b\u51fa\u5178\uff1a<a class=\"text-20\" href=\"https:\/\/www.mhlw.go.jp\/stf\/wp\/hakusyo\/roudou\/19\/backdata\/column2-3.html\">\u539a\u751f\u52b4\u50cd\u7701 \u30b3\u30e9\u30e0 \uff12 \u30fc \uff13 \u56f3\u3000\u30ef\u30fc\u30af\u30fb\u30a8\u30f3\u30b2\u30a4\u30b8\u30e1\u30f3\u30c8\u30fb\u30b9\u30b3\u30a2\u306e\u56fd\u969b\u6bd4\u8f03<\/a><\/strong><\/p>\n<p>\u305f\u3060\u3057\u3001\u5cf6\u6d25\u6559\u6388\u306b\u3088\u308b\u3068\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u611f\u60c5\u3092\u7a4d\u6975\u7684\u306b\u8868\u51fa\u3059\u308b\u6b27\u7c73\u4eba\u3068\u3001\u96c6\u56e3\u306e\u548c\u306e\u305f\u3081\u306b\u611f\u60c5\u306e\u8868\u51fa\u3092\u6291\u3048\u308b\u65e5\u672c\u4eba\u3067\u306f\u56de\u7b54\u306b\u5dee\u304c\u51fa\u308b\u306e\u306f\u5f53\u7136\u3068\u306e\u6307\u6458\u3082\u3042\u308b\u306e\u3067\u3001\u3042\u304f\u307e\u3067\u3082\u76ee\u5b89\u3068\u3057\u3066\u6349\u3048\u307e\u3057\u3087\u3046\u3002<br \/>\n\u307e\u305a\u306f\u81ea\u793e\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u5b9a\u70b9\u89b3\u6e2c\u3057\u306a\u304c\u3089\u3001\u9ad8\u3081\u3066\u884c\u304f\u65b9\u6cd5\u3092\u691c\u8a0e\u3059\u308b\u306e\u304c\u671b\u307e\u3057\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link04\"><\/a>\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u65b9\u6cd5<\/h2>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u3057\u3001\u52b9\u679c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u8077\u5834\u306e\u6587\u5316\u3084\u5f93\u696d\u54e1\u306e\u7279\u6027\u306b\u3088\u3063\u3066\u3055\u307e\u3056\u307e\u3067\u3059\u3002<br \/>\n\u300c\u3053\u308c\u304c\u6b63\u89e3\u300d\u3068\u3044\u3046\u552f\u4e00\u306e\u624b\u6cd5\u306f\u306a\u304f\u3001\u8907\u6570\u306e\u65bd\u7b56\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u6700\u9069\u306a\u5f62\u3092\u898b\u3064\u3051\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u305c\u3072\u3001\u81ea\u793e\u306b\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3092\u898b\u3064\u3051\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u4ed5\u4e8b\u306e\u8cc7\u6e90\u306e\u5145\u5b9f<\/h3>\n<p>\u4ed5\u4e8b\u306e\u8cc7\u6e90\u3068\u306f\u3001\u4e0a\u53f8\u3084\u540c\u50da\u304b\u3089\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u8077\u5834\u3084\u8077\u52d9\u306e\u88c1\u91cf\u3001\u660e\u78ba\u306a\u76ee\u6a19\u8a2d\u5b9a\u3001\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3001\u6210\u9577\u306e\u6a5f\u4f1a\u306a\u3069\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u5fc3\u7406\u7684\u306a\u5b89\u5fc3\u611f\u3084\u76f8\u8ac7\u3067\u304d\u308b\u95a2\u4fc2\u6027\u304c\u3042\u308b\u3053\u3068\u3067\u3001\u30b9\u30c8\u30ec\u30b9\u306e\u8efd\u6e1b\u3084\u6311\u6226\u610f\u6b32\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 1on1 \u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u30c1\u30fc\u30e0\u5185\u306e\u5b9a\u671f\u7684\u306a\u5bfe\u8a71\u3082\u52b9\u679c\u7684\u3002\u307e\u305f\u3001\u4f55\u3092\u671f\u5f85\u3055\u308c\u3066\u3044\u308b\u304b\u304c\u660e\u78ba\u3060\u3068\u3001\u4ed5\u4e8b\u3078\u306e\u7d0d\u5f97\u611f\u3084\u96c6\u4e2d\u529b\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u5f79\u5272\u306e\u660e\u78ba\u5316\u3068\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u306e\u8a2d\u5b9a\u304c\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u652f\u3048\u308b\u57fa\u76e4\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\n\u3053\u308c\u3089\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b\u8077\u5834\u3067\u306f\u3001\u5f93\u696d\u54e1\u306e\u6d3b\u529b\u3068\u71b1\u610f\u304c\u81ea\u7136\u3068\u9ad8\u307e\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>\u500b\u4eba\u306e\u8cc7\u6e90\u306e\u5145\u5b9f<\/h3>\n<p>\u500b\u4eba\u306e\u8cc7\u6e90\u3068\u306f\u3001\u81ea\u5df1\u52b9\u529b\u611f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u611f\u60c5\u3001\u56de\u5fa9\u529b\u3001\u81ea\u5df1\u6c7a\u5b9a\u611f\u306a\u3069\u3067\u3059\u3002\u3053\u308c\u3089\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u306e\u78ba\u4fdd\u3001\u9069\u5207\u306a\u696d\u52d9\u8ca0\u8377\u3001\u81ea\u5df1\u6210\u9577\u3092\u4fc3\u3059\u4ed5\u7d44\u307f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u300c\u81ea\u5206\u306b\u306f\u3067\u304d\u308b\u300d\u3068\u3044\u3046\u611f\u899a\u304c\u9ad8\u3044\u307b\u3069\u3001\u4ed5\u4e8b\u306b\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u3081\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4e0a\u53f8\u304b\u3089\u306e\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u6210\u529f\u4f53\u9a13\u306e\u7a4d\u307f\u91cd\u306d\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u6210\u9577\u6a5f\u4f1a\uff08\u5b66\u3073\u30fb\u30ad\u30e3\u30ea\u30a2\u958b\u767a\uff09\u306e\u63d0\u4f9b\u3084\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9\u306e\u63d0\u793a\u306f\u3001\u9577\u671f\u7684\u306a\u3084\u308a\u304c\u3044\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<br \/>\n\u305d\u308c\u3068\u540c\u6642\u306b\u3001\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u306e\u5145\u5b9f\u304c\u5fc3\u8eab\u306e\u5065\u5eb7\u7dad\u6301\u3084\u5b89\u5fc3\u611f\u306b\u3064\u306a\u304c\u308a\u3001\u4ed5\u4e8b\u3078\u306e\u96c6\u4e2d\u529b\u3084\u524d\u5411\u304d\u306a\u59ff\u52e2\u3092\u751f\u307f\u51fa\u3059\u306e\u3067\u3001\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3084\u4f11\u6687\u306e\u53d6\u5f97\u4fc3\u9032\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p><strong>\uff1e <a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-genesys-cloud-ai-progressive-adoption-model\">Genesys Cloud AI\u00a0 \u306e\u5148\u9032\u7684\u306a\u5c0e\u5165\u30e2\u30c7\u30eb<\/a><\/strong><\/p>\n<h3>\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u5171\u306b\u7d39\u4ecb\u3055\u308c\u308b\u6982\u5ff5\u3068\u3057\u3066\u3001\u300c\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u300d\u304c\u3042\u308a\u307e\u3059\u3002\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3088\u304f\u4f3c\u3066\u3044\u307e\u3059\u304c\u3001\u8996\u70b9\u3084\u6e2c\u5b9a\u5bfe\u8c61\u306b\u9055\u3044\u304c\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u304c\u88dc\u5b8c\u3057\u5408\u3046\u95a2\u4fc2\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u4ed5\u4e8b\u306b\u5bfe\u3059\u308b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5fc3\u7406\u72b6\u614b\u3092\u6307\u3059\u306e\u306b\u5bfe\u3057\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u7d44\u7e54\uff08\u4f01\u696d\u306a\u3069\uff09\u3078\u306e\u8ca2\u732e\u610f\u6b32\u3084\u4fe1\u983c\u30fb\u8ca2\u732e\u610f\u6b32\u3092\u6307\u3057\u307e\u3059\u3002<br \/>\n\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u9ad8\u307e\u308b\u3068\u3001\u7d50\u679c\u7684\u306b\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3082\u5411\u4e0a\u3057\u307e\u3059\u3057\u3001\u305d\u306e\u9006\u3082\u540c\u69d8\u306a\u306e\u3067\u3001\u4f75\u305b\u3066\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><strong>\uff1e<\/strong><a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-workforce-engagement\"><strong>\u6700\u65b0\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5b9f\u8df5\u30ac\u30a4\u30c9<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link05\"><\/a>\u9069\u5207\u306a\u696d\u52d9\u52b9\u7387\u5316\u3067\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u5411\u4e0a\u3057\u305f\u4e8b\u4f8b<\/h2>\n<p>\u30a2\u30e1\u30ea\u30ab\u3092\u62e0\u70b9\u306b\u3001\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u304a\u3088\u3073\u5546\u7528\u770b\u677f\u696d\u754c\u5411\u3051\u306e\u6a5f\u5668\u30fb\u6d88\u8017\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5c02\u9580\u3068\u3059\u308b Graphic Solutions Group \uff08 GSG \uff09\u793e\u3067\u306f\u3001\u4e8b\u696d\u304c\u6025\u6210\u9577\u3059\u308b\u508d\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u89e3\u6c7a\u7387\u3068\u653e\u68c4\u7387\u306b\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3057\u305f\u3002<br \/>\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5897\u54e1\u3068\u3001\u65b0\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u305f\u7d50\u679c\u3001\u65b0\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u3088\u308a\u696d\u52d9\u52b9\u7387\u3092\u98db\u8e8d\u7684\u306b\u6539\u5584\u3002\u5f93\u696d\u54e1\u3067\u3042\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u9ad8\u307e\u3063\u305f\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u9ad8\u307e\u308a\u3001\u53ce\u76ca\u306b\u3082\u8ca2\u732e\u3057\u305f\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<p><a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg\">https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a 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CX \uff09\u306e\u8cea\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3082\u3001\u307e\u305a\u306f\u5f93\u696d\u54e1\u306e\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3001\u3053\u308c\u304b\u3089\u306e\u4f01\u696d\u6210\u9577\u306e\u30ab\u30ae\u3068\u306a\u308b\u306e\u3067\u3059\u3002 Genesys Cloud \u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b9\u30ad\u30eb\u958b\u767a\u3001\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08 WEM \uff09\u30c4\u30fc\u30eb\u306a\u3069\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u307e\u3059\u3002\u305c\u3072\u8a73\u7d30\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\uff1e<a class=\"text-20\" 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