{"id":589195,"date":"2025-08-28T04:23:51","date_gmt":"2025-08-28T11:23:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=589195"},"modified":"2025-08-28T04:26:05","modified_gmt":"2025-08-28T11:26:05","slug":"what-is-ai-agent","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ai-agent","title":{"rendered":"AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\uff1f\u751f\u6210AI\u3068\u3069\u3046\u9055\u3046\uff1f\u6d3b\u7528\u4e8b\u4f8b\u3001\u6210\u529f\u4e8b\u4f8b\u3092\u77e5\u308a\u4f01\u696d\u8ab2\u984c\u3092\u89e3\u6c7a"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u8fd1\u5e74\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5909\u9769\u3059\u308b\u5b58\u5728\u3068\u3057\u3066\u300c AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5358\u306a\u308b FAQ \u5bfe\u5fdc\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u8d85\u3048\u3001\u81ea\u5f8b\u7684\u306b\u5224\u65ad\u3057\u884c\u52d5\u3059\u308b\u6b21\u4e16\u4ee3\u578b\u306e AI \u304c\u3001\u696d\u52d9\u306e\u751f\u7523\u6027\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<br \/>\n\u672c\u8a18\u4e8b\u3067\u306f\u3001\u751f\u6210 AI \u3068\u306e\u9055\u3044\u3092\u6574\u7406\u3057\u306a\u304c\u3089\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4ed5\u7d44\u307f\u30fb\u7a2e\u985e\u30fb\u6d3b\u7528\u4f8b\u307e\u3067\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-20\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\u00a0AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u77e5\u308b<\/a><\/li>\n<li><a href=\"#link02\">\u00a0AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4ed5\u7d44\u307f<\/a><\/li>\n<li><a href=\"#link03\">\u00a0AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7a2e\u985e\u3068\u30b5\u30fc\u30d3\u30b9<\/a><\/li>\n<li><a href=\"#link04\">\u00a0AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5b9f\u73fe\u3059\u308b\u672a\u6765\uff1a\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<li><a href=\"#link05\">\u5c0e\u5165\u30fb\u904b\u7528\u8ab2\u984c\u3068\u306f\u4f55\u304b\uff1f<\/a><\/li>\n<li><a href=\"#link06\">\u00a0Genesys Cloud AI\u00a0 \u5c0e\u5165\u6210\u529f\u4f8b<\/a><\/li>\n<li><a href=\"#link07\">\u3053\u308c\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><a id=\"link01\"><\/a> AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u77e5\u308b<\/h2>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6982\u5ff5\u3068\u3001\u6570\u5e74\u524d\u304b\u3089\u8a71\u984c\u3068\u306a\u308a\u9032\u5316\u306e\u8457\u3057\u3044\u751f\u6210 AI \u3068\u306f\u4f55\u304c\u3069\u3046\u9055\u3046\u306e\u304b\u3092\u7406\u89e3\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u00a0AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f<\/h3>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u3001\u300c\u4eba\u9593\u306e\u4ee3\u308f\u308a\u306b\u76ee\u7684\u3092\u6301\u3063\u3066\u884c\u52d5\u3059\u308b\u3001\u81ea\u5f8b\u578b\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30b7\u30b9\u30c6\u30e0\u300d\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u5165\u529b\u3055\u308c\u305f\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u30bf\u30b9\u30af\u3092\u7406\u89e3\u3057\u3001\u5224\u65ad\u3057\u3001\u884c\u52d5\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u5b66\u7fd2\u3082\u884c\u3044\u307e\u3059\u3002<br \/>\n\u4f8b\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c0e\u5165\u3059\u308b\u3068\u3001\u300c\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u89e3\u6c7a\u307e\u3067\u5c0e\u304f\u300d\u306a\u3069\u3001\u660e\u78ba\u306a\u76ee\u6a19\u306b\u57fa\u3065\u3044\u3066\u81ea\u5f8b\u7684\u306a\u52d5\u4f5c\u3092\u3057\u307e\u3059\u3002\u65b0\u4eba\u3092\u63a1\u7528\u3057\u6559\u80b2\u3059\u308b\u3088\u308a\u3082\u3001\u30b3\u30b9\u30c8\u3092\u6291\u3048\u306a\u304c\u3089\u4e00\u5b9a\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u3092\u62c5\u4fdd\u3067\u304d\u308b\u305f\u3081\u3001\u5c0e\u5165\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5897\u3048\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<h3>\u751f\u6210 AI \u3068\u306e\u9055\u3044\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/h3>\n<p>\u751f\u6210 AI \uff08\u305f\u3068\u3048\u3070 ChatGPT \u306a\u3069\uff09\u306f\u3001\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u30c6\u30ad\u30b9\u30c8\u3084\u30b3\u30fc\u30c9\u3001\u753b\u50cf\u306a\u3069\u7279\u5b9a\u306e\u3082\u306e\u3092\u751f\u6210\u3059\u308b\u300c\u77e5\u8b58\u51e6\u7406\u7279\u5316\u578b AI \u300d\u3067\u3059\u3002\u4f55\u3089\u304b\u306e\u6307\u793a\u3092\u5f97\u3066\u52d5\u304f\u305f\u3081\u3001\u6307\u793a\u3092\u304b\u3051\u308b\u4eba\u9593\u306e\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u7684\u306a\u5b58\u5728\u3068\u306a\u308a\u307e\u3059\u3002<br \/>\n\u4e00\u65b9\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u751f\u6210 AI \u306e\u6a5f\u80fd\u3092\u5185\u5305\u3057\u3064\u3064\u3001\u300c\u77e5\u899a\u2192\u5224\u65ad\u2192\u5b9f\u884c\u2192\u6539\u5584\u300d\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u5f8b\u7684\u306b\u7e70\u308a\u8fd4\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059<strong>\u3002<\/strong>\u305d\u306e\u305f\u3081\u3001\u4e00\u5b9a\u306e\u6761\u4ef6\u4e0b\u3067\u3042\u308c\u3070\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3057\u3066\u81ea\u5f8b\u7684\u306a\u6d3b\u7528\u304c\u53ef\u80fd\u3002\u3088\u308a\u4eba\u9593\u306b\u8fd1\u3044\u77e5\u80fd\u3092\u6301\u3064\u5b58\u5728\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<table style=\"height: 216px; width: 95.109%; border-collapse: collapse;\" border=\"1\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 15.0549%; height: 24px;\"><\/td>\n<td style=\"width: 44.345%; height: 24px;\"><strong>\u00a0AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong><\/td>\n<td style=\"width: 40.6%; height: 24px;\"><strong>\u751f\u6210 AI<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 15.0549%; height: 24px;\" width=\"175\"><strong>\u4e3b\u306a\u5f79\u5272<\/strong><\/td>\n<td style=\"width: 44.345%; height: 24px;\" width=\"225\">\u81ea\u5f8b\u7684\u306a\u696d\u52d9\u9042\u884c<\/td>\n<td style=\"width: 40.6%; height: 24px;\" width=\"200\">\u30b3\u30f3\u30c6\u30f3\u30c4\u751f\u6210<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 15.0549%; height: 24px;\" width=\"175\"><strong>\u6d3b\u7528\u3067\u304d\u308b\u5206\u91ce<\/strong><\/td>\n<td style=\"width: 44.345%; height: 24px;\" width=\"225\">\u601d\u8003\u3084\u5224\u65ad\u3092\u5fc5\u8981\u3068\u3059\u308b\u5206\u91ce<\/td>\n<td style=\"width: 40.6%; height: 24px;\" width=\"200\">\u8a00\u8a9e\u3084\u753b\u50cf\u306a\u3069\u306b\u7279\u5316<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 15.0549%; height: 24px;\" width=\"175\"><strong>\u904b\u7528\u65b9\u6cd5<\/strong><\/td>\n<td style=\"width: 44.345%; height: 24px;\" width=\"225\">\u81ea\u5f8b\u578b\uff08\u80fd\u52d5\uff09<\/td>\n<td style=\"width: 40.6%; height: 24px;\" width=\"200\">\u6307\u793a\u578b\uff08\u53d7\u52d5\uff09<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 15.0549%; height: 24px;\" width=\"175\"><strong>\u3067\u304d\u308b\u3053\u3068<\/strong><\/td>\n<td style=\"width: 44.345%; height: 24px;\" width=\"225\">\u30c7\u30fc\u30bf\u691c\u7d22\u3001\u30d5\u30a1\u30a4\u30eb\u6574\u7406\u3001\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306a\u3069<\/td>\n<td style=\"width: 40.6%; height: 24px;\" width=\"200\">\u30c6\u30ad\u30b9\u30c8\u3001\u753b\u50cf\u3001\u52d5\u753b\u3001\u97f3\u58f0\u306a\u3069\u306e\u4f5c\u6210\u30fb\u5408\u6210<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 15.0549%; height: 24px;\" width=\"175\"><strong>\u6d3b\u7528\u4f8b<\/strong><\/td>\n<td style=\"width: 44.345%; height: 24px;\" width=\"225\">\u81ea\u52d5\u51e6\u7406\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u5bfe\u5fdc\u306a\u3069\u4eba\u9593\u306e\u4ee3\u66ff\u3068\u3057\u3066\u6d3b\u7528<\/td>\n<td style=\"width: 40.6%; height: 24px;\" width=\"200\">\u30e1\u30fc\u30eb\u6587\u4f5c\u6210\u3001\u8981\u7d04\u306a\u3069\u4eba\u9593\u306e\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u7684\u306b\u6d3b\u7528<\/td>\n<\/tr>\n<tr style=\"height: 72px;\">\n<td style=\"width: 15.0549%; height: 72px;\" width=\"175\"><strong>\u30c4\u30fc\u30eb\u4f8b<\/strong><\/td>\n<td style=\"width: 44.345%; height: 72px;\" width=\"225\">Genesys Cloud AI \u3001LINE AiCall<\/td>\n<td style=\"width: 40.6%; height: 72px;\" width=\"200\">ChatGPT\uff08OpenAI\uff09 \u3001<br \/>\nMicrosoft Copilot \u3001<br \/>\nGemini\uff08\u65e7Bard \/ Google\uff09<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2><a id=\"link02\"><\/a> AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4ed5\u7d44\u307f<\/h2>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u751f\u6210 AI \u306e\u9055\u3044\u304c\u308f\u304b\u3063\u305f\u3068\u3053\u308d\u3067\u3001\u3053\u3053\u304b\u3089\u306f AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4ed5\u7d44\u307f\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u3042\u306a\u305f\u306e\u696d\u52d9\u306b\u3069\u306e\u3088\u3046\u306b\u7d44\u307f\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u304b\uff1f\u30a4\u30e1\u30fc\u30b8\u3057\u306a\u304c\u3089\u8aad\u307f\u9032\u3081\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u00a0AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e 4 \u69cb\u6210\u8981\u7d20<\/h3>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e 4 \u3064\u306e\u6a5f\u80fd\u3092\u6301\u3063\u3066\u81ea\u5f8b\u7684\u306b\u696d\u52d9\u3092\u9042\u884c\u3057\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;589244&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><strong>\u77e5\u899a\uff08 Perception \uff09<\/strong>\uff1a\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u3084\u3053\u308c\u307e\u3067\u306e\u5fdc\u5bfe\u5c65\u6b74\u304b\u3089\u3001\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u8a8d\u8b58\u3057\u3001\u7406\u89e3\u3059\u308b\u3002<\/li>\n<li><strong>\u63a8\u8ad6\uff08 Reasoning \uff09<\/strong>\uff1a\u4e0a\u8a18\u3092\u8e0f\u307e\u3048\u3066\u3001\u4f55\u3092\u3059\u3079\u304d\u304b\u3092\u5224\u65ad\u3059\u308b\u3002<\/li>\n<li><strong>\u884c\u52d5\uff08 Action \uff09<\/strong>\uff1a\u30e1\u30fc\u30eb\u8fd4\u4fe1\u3001\u96fb\u8a71\u5bfe\u5fdc\u306a\u3069\u306e\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u3002<\/li>\n<li><strong>\u5b66\u7fd2\uff08 Learning \uff09<\/strong>\uff1a\u5b9f\u884c\u7d50\u679c\u304b\u3089\u6b21\u56de\u306e\u5bfe\u5fdc\u3092\u6539\u5584\u3059\u308b\u3002<\/li>\n<\/ul>\n<h3><\/h3>\n<h3>\u81ea\u5f8b\u578b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u696d\u52d9\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584<\/h3>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7279\u9577\u306f\u3001\u3053\u308c\u3089 4 \u3064\u306e\u8981\u7d20\u3092\u5faa\u74b0\u3055\u305b\u3001\u696d\u52d9\u3092\u9042\u884c\u3057\u306a\u304c\u3089\u7d99\u7d9a\u7684\u306b\u7cbe\u5ea6\u3092\u9ad8\u3081\u6539\u5584\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u3059\u3002 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u6539\u5584\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3082\u5927\u304d\u304f\u5bc4\u4e0e\u3059\u308b\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\nGenesys Cloud AI \u3067\u306f\u3001\u8907\u6570\u306e\u4eba\u5de5\u77e5\u80fd\uff08 AI \uff09\u5206\u91ce\u3092\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3057\u3001<strong class=\"text-18\">\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u4e21\u7acb<\/strong>\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\uff1e <a class=\"text-18\" href=\"https:\/\/www.genesys.com\/capabilities\/ai-and-automation\">https:\/\/www.genesys.com\/capabilities\/ai-and-automation<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link03\"><\/a> AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7a2e\u985e\u3068\u30b5\u30fc\u30d3\u30b9<\/h2>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u76ee\u7684\u3084\u69cb\u9020\u306b\u3088\u3063\u3066\u4e3b\u306b 6 \u3064\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u6d3b\u7528\u65b9\u6cd5\u3068\u5171\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>1.\u5358\u7d14\u6761\u4ef6\u53cd\u5c04\u578b<\/h3>\n<p>\u3042\u3089\u304b\u3058\u3081\u6c7a\u3081\u305f\u7279\u5b9a\u306e\u6761\u4ef6\u306b\u5bfe\u3057\u3066\u3001\u63d0\u643a\u306e\u53cd\u5fdc\u3092\u8fd4\u3059\u6700\u3082\u30b7\u30f3\u30d7\u30eb\u306a\u30bf\u30a4\u30d7\u3067\u3059\u3002<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u7279\u5b9a\u306e\u30ad\u30fc\u30ef\u30fc\u30c9\u306b\u53cd\u5fdc\u3057\u3066 FAQ \u3092\u81ea\u52d5\u8868\u793a\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u3010\u30c4\u30fc\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u4f8b\u3011<\/strong><\/p>\n<ul>\n<li>\u00a0LINE Bot \uff08\u7279\u5b9a\u30ad\u30fc\u30ef\u30fc\u30c9\u306b\u53cd\u5fdc\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff09<\/li>\n<li>\u00a0Google Dialogflow \uff08\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u69cb\u6210\uff09<\/li>\n<li>\u00a0FAQ \u30c4\u30fc\u30eb\uff08 Zendesk Guide \u306a\u3069\uff09<\/li>\n<\/ul>\n<h3>2.\u30e2\u30c7\u30eb\u30d9\u30fc\u30b9\u578b<\/h3>\n<p>\u74b0\u5883\u306e\u69cb\u9020\u3084\u30eb\u30fc\u30eb\uff08\u30e2\u30c7\u30eb\uff09\u3092\u5185\u90e8\u306b\u4fdd\u6301\u3057\u3001\u5c06\u6765\u306e\u72b6\u6cc1\u3092\u4e88\u6e2c\u3057\u305f\u3046\u3048\u3067\u6700\u9069\u306a\u884c\u52d5\u3092\u9078\u629e\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3059\u3002<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9867\u5ba2\u306e\u72b6\u614b\u3084\u30cb\u30fc\u30ba\u3092\u63a8\u6e2c\u3057\u3001\u6b21\u306e\u6700\u9069\u306a\u5fdc\u7b54\u3092\u9078\u3076\u3088\u3046\u306a\u5834\u9762\u3067\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u3010\u30c4\u30fc\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u4f8b\u3011<\/strong><\/p>\n<ul>\n<li>\u00a0UiPath \uff08 RPA \u30c4\u30fc\u30eb\uff09<\/li>\n<li>\u00a0ServiceNow \uff08 ITSM \u30fb\u30d7\u30ed\u30bb\u30b9\u7ba1\u7406\uff09<\/li>\n<li>\u00a0IBM Watson Assistant \uff08\u696d\u52d9\u6587\u8108\u3092\u3082\u3068\u306b\u5fdc\u7b54\u3092\u5236\u5fa1\uff09<\/li>\n<\/ul>\n<h3>3.\u76ee\u7684\u30d9\u30fc\u30b9\u578b<\/h3>\n<p>\u8a2d\u5b9a\u3055\u308c\u305f\u300c\u76ee\u7684\u300d\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u884c\u52d5\u3092\u9078\u629e\u30fb\u5b9f\u884c\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3059\u3002<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u89e3\u6c7a\u3084\u6210\u7d04\u306a\u3069\u3001\u30b4\u30fc\u30eb\u306b\u5411\u3051\u3066\u5bfe\u8a71\u306e\u6d41\u308c\u3092\u6700\u9069\u5316\u3059\u308b\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u3010\u30c4\u30fc\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u4f8b\u3011<\/strong><\/p>\n<ul>\n<li>\u00a0Salesforce Einstein \uff08\u6210\u7d04\u7387\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\uff09<\/li>\n<li>\u00a0Microsoft Copilot \uff08\u4f5c\u696d\u52b9\u7387\u5316\u30fb\u610f\u601d\u6c7a\u5b9a\u652f\u63f4\uff09<\/li>\n<li>\u00a0Rulai \uff08\u9867\u5ba2\u306e\u8ab2\u984c\u89e3\u6c7a\u3092\u76ee\u7684\u3068\u3057\u305f\u81ea\u5f8b\u578b\u5bfe\u5fdc\uff09<\/li>\n<li>\u00a0Midjourney \uff08\u753b\u50cf\u751f\u6210 AI \uff09<\/li>\n<\/ul>\n<h3>4.\u30e6\u30fc\u30c6\u30a3\u30ea\u30c6\u30a3\u30d9\u30fc\u30b9\u578b<\/h3>\n<p>\u76ee\u7684\u306b\u52a0\u3048\u3066\u300c\u3069\u308c\u3060\u3051\u671b\u307e\u3057\u3044\u304b\uff08\u6e80\u8db3\u5ea6\uff09\u300d\u3068\u3044\u3046\u5c3a\u5ea6\uff1d\u30e6\u30fc\u30c6\u30a3\u30ea\u30c6\u30a3\u3092\u52a0\u5473\u3057\u3001\u8907\u6570\u306e\u9078\u629e\u80a2\u304b\u3089\u6700\u826f\u3092\u5224\u65ad\u3057\u307e\u3059\u3002<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u300c VIP \u9867\u5ba2\u306b\u306f\u5373\u6642\u5bfe\u5fdc\u300d\u300c\u30af\u30ec\u30fc\u30e0\u306f\u65e9\u3081\u306b\u4e0a\u9577\u306b\u5f15\u304d\u7d99\u3050\u300d\u306a\u3069\u3001\u5fdc\u5bfe\u306e\u7dca\u6025\u6027\u30fb\u91cd\u8981\u5ea6\u30fb\u9867\u5ba2\u5c5e\u6027\u306a\u3069\u3092\u3082\u3068\u306b\u3001\u3069\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u512a\u5148\u7684\u306b\u51e6\u7406\u3059\u3079\u304d\u304b\u3068\u3044\u3063\u305f\u6d3b\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong>\u3010\u30c4\u30fc\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u4f8b\u3011<\/strong><\/p>\n<ul>\n<li>\u00a0Genesys Cloud AI \uff08 CX \u306e\u76ee\u7684\u306b\u5fdc\u3058\u305f\u52d5\u4f5c\u3068\u8a55\u4fa1\u3001\u6539\u5584\uff09<\/li>\n<li>\u00a0Zendesk AI \uff08\u5fdc\u5bfe\u306e\u512a\u5148\u5ea6\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8003\u616e\uff09<\/li>\n<li>\u00a0Amazon Connect \uff08\u9867\u5ba2\u60c5\u5831\u3092\u3082\u3068\u306b\u5fdc\u7b54\u65b9\u6cd5\u3092\u6700\u9069\u5316\uff09<\/li>\n<\/ul>\n<h3>5.\u5b66\u7fd2\u578b<\/h3>\n<p>\u74b0\u5883\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3082\u3068\u306b\u7d4c\u9a13\u3092\u84c4\u7a4d\u3057\u3001\u3088\u308a\u826f\u3044\u5224\u65ad\u3084\u884c\u52d5\u3092\u300c\u5b66\u7fd2\u300d\u306b\u3088\u3063\u3066\u66f4\u65b0\u3057\u7d9a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3059\u3002<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u5f53\u521d\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084 FAQ \u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3067\u56de\u7b54\u3057\u3066\u3044\u3066\u3082\u3001\u5b66\u7fd2\u3092\u91cd\u306d\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u95a2\u9023\u60c5\u5831\u3092\u4f1d\u3048\u305f\u308a\u3001\u904e\u53bb\u306e\u4f3c\u305f\u30b1\u30fc\u30b9\u3092\u53c2\u8003\u306b\u3057\u3066\u3088\u308a\u826f\u3044\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u3010\u30c4\u30fc\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u4f8b\u3011<\/strong><\/p>\n<ul>\n<li>\u00a0ChatGPT\u00a0 \/\u00a0 OpenAI GPT \u30b7\u30ea\u30fc\u30ba\uff08\u7d99\u7d9a\u5b66\u7fd2\u306b\u3088\u308b\u81ea\u7136\u8a00\u8a9e\u5bfe\u5fdc\uff09<\/li>\n<li>\u00a0Cognigy AI \uff08\u5b66\u7fd2\u306b\u3088\u308b\u4f1a\u8a71\u306e\u6700\u9069\u5316\uff09<\/li>\n<li>\u00a0ai \uff08\u9867\u5ba2\u5bfe\u8a71\u306e\u30ed\u30b0\u3092\u3082\u3068\u306b\u5b66\u7fd2\uff09<\/li>\n<li>\u00a0Claud e\uff08 LLM \uff1d\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u3067\u7d99\u7d9a\u7684\u306a\u5bfe\u8a71\u304c\u5f97\u610f\uff09<\/li>\n<li>\u00a0Google Gemini \uff08\u76ee\u7684\u9054\u6210\u3092\u610f\u8b58\u3057\u305f\u5bfe\u8a71\u751f\u6210)<\/li>\n<\/ul>\n<h3>6.\u968e\u5c64\u578b<\/h3>\n<p>\u610f\u601d\u6c7a\u5b9a\u3084\u884c\u52d5\u3092\u968e\u5c64\u7684\u306a\u69cb\u9020\u3067\u7ba1\u7406\u3057\u3001\u8907\u96d1\u306a\u30bf\u30b9\u30af\u3092\u6574\u7406\u30fb\u51e6\u7406\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3059\u3002<br \/>\n\u300c\u9867\u5ba2\u5bfe\u5fdc \u2192 \u8ab2\u984c\u5206\u6790 \u2192 \u89e3\u6c7a\u7b56\u63d0\u793a \u2192 \u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u300d\u3068\u3044\u3063\u305f\u4e00\u9023\u306e\u6d41\u308c\u3092\u6bb5\u968e\u7684\u306b\u5236\u5fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3082\u9ad8\u5ea6\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u3068\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u3010\u30c4\u30fc\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u4f8b\u3011<\/strong><\/p>\n<ul>\n<li>\u00a0Genesys Cloud AI + Workflow Designer \uff08\u968e\u5c64\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u8a2d\u8a08\uff09<\/li>\n<li>\u00a0Google Cloud Contact Center AI \uff08\u5bfe\u8a71\u8a2d\u8a08\u3068\u610f\u56f3\u89e3\u91c8\u306e\u591a\u6bb5\u69cb\u6210\uff09<\/li>\n<li>\u00a0IBM Watson Orchestrate \uff08\u6bb5\u968e\u7684\u306a\u696d\u52d9\u51e6\u7406\u306e\u81ea\u52d5\u5316\uff09<\/li>\n<\/ul>\n<h3>\u30b7\u30f3\u30b0\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30de\u30eb\u30c1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n<p>\u4e0a\u8a18\u3067\u7d39\u4ecb\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u305d\u308c\u305e\u308c\u5358\u72ec\u3067\u3082\u4f7f\u308f\u308c\u307e\u3059\u304c\u3001\u30de\u30eb\u30c1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3057\u3066\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8907\u96d1\u306a\u696d\u52d9\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u65e2\u306b\u30b7\u30f3\u30b0\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3057\u3001\u4e00\u5b9a\u306e\u6210\u679c\u304c\u51fa\u3066\u3044\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u66f4\u306a\u308b\u52b9\u7387\u5316\u3068\u3057\u3066\u30de\u30eb\u30c1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5316\u3092\u691c\u8a0e\u3059\u308b\u306e\u3082\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li><strong>\u30b7\u30f3\u30b0\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong>\uff1a 1 \u3064\u306e\u76ee\u7684\u306b\u7279\u5316<\/li>\n<li><strong>\u30de\u30eb\u30c1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong>\uff1a\u8907\u6570\u306e AI \u304c\u9023\u643a\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u696d\u52d9\u3092\u9042\u884c<\/li>\n<\/ul>\n<p>Genesys \u3067\u306f\u3001\u300c\u6bb5\u968e\u7684\u306a\u5c0e\u5165\u30e2\u30c7\u30eb\u300d\u306b\u3088\u308a\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6bb5\u968e\u7684\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<br \/>\n&gt;<a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-genesys-cloud-ai-progressive-adoption-model\">https:\/\/www.genesys.com\/ja-jp\/resources\/the-genesys-cloud-ai-progressive-adoption-model<br \/>\n<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link04\"><\/a> AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5b9f\u73fe\u3059\u308b\u672a\u6765\uff1a\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u65e2\u306b\u5c0e\u5165\u3055\u308c\u3066\u3044\u308b\u65b9\u3082\u3001\u5f53\u521d\u306e\u76ee\u7684\u306b\u52a0\u3048\u3066\u4e0b\u8a18\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u304b\u3069\u3046\u304b\u3092\u518d\u8003\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u696d\u52d9\u52b9\u7387\u5316\u3068\u610f\u601d\u6c7a\u5b9a\u306e\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7<\/h3>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u304b\u3089\u30d1\u30bf\u30fc\u30f3\u3092\u62bd\u51fa\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u6700\u9069\u306a\u5224\u65ad\u3092\u884c\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u30fb\u554f\u3044\u5408\u308f\u305b\u306e\u81ea\u52d5\u51e6\u7406\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6539\u5584\u306b\u5927\u304d\u304f\u5bc4\u4e0e\u3059\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u54c1\u8cea\u306e\u5b89\u5b9a\u5316\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/h3>\n<p>\u5fdc\u5bfe\u8005\u306e\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u306b\u3088\u308b\u5c5e\u4eba\u7684\u306a\u3070\u3089\u3064\u304d\u3092\u6e1b\u3089\u3057\u3001\u6a19\u6e96\u5316\u3055\u308c\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b AI \u304c\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u5fdc\u5bfe\u5c65\u6b74\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5171\u6709\u3059\u308b\u305f\u3081\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u7684\u78ba\u306a\u5fdc\u5bfe\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u7d20\u65e9\u304f\u7684\u78ba\u306a\u5fdc\u5bfe\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3>\u4eba\u6750\u4e0d\u8db3\u306e\u89e3\u6d88\u3001\u4eba\u6750\u5c0e\u5165\u306e\u6700\u9069\u5316<\/h3>\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4e00\u90e8\u306e\u696d\u52d9\u3092\u62c5\u3046\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306f\u3088\u308a\u9ad8\u5ea6\u306a\u5bfe\u5fdc\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u77ed\u671f\u7684\u306a\u30b3\u30fc\u30eb\u5897\u306b\u3082\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u63a1\u7528\u3084\u6559\u80b2\u30b3\u30b9\u30c8\u306e\u4f4e\u6e1b\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<br \/>\nGenesys Cloud AI \u306f\u3001 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u4eba\u9593\u5473\u306e\u3042\u308b\u81ea\u52d5\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u3057\u3066\u9069\u5207\u306a\u5bfe\u5fdc\u306b\u6709\u52b9\u306a\u30ca\u30ec\u30c3\u30b8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<br \/>\n\uff1e<a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link05\"><\/a>\u5c0e\u5165\u30fb\u904b\u7528\u8ab2\u984c\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u30fb\u691c\u8a0e\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u3001\u4e8b\u524d\u306b\u8003\u3048\u3066\u304a\u304f\u3079\u304d\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u4eba\u6750\u63a1\u7528\u3084\u6559\u80b2\u306b\u304b\u3051\u308b\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b\u3067\u304d\u308b\u4e00\u65b9\u3067\u3001\u5fdc\u5bfe\u306e\u54c1\u8cea\u3092\u62c5\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u65b0\u305f\u306a\u696d\u52d9\u304c\u767a\u751f\u3059\u308b\u305f\u3081\u3001\u4e8b\u524d\u306b\u793e\u5185\u306e\u4f53\u5236\u3092\u6574\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u00a0KPI \u30fb\u5c0e\u5165\u76ee\u7684\u306e\u660e\u78ba\u5316<\/h3>\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u300c\u4f55\u3092\u6539\u5584\u3057\u305f\u3044\u306e\u304b\u300d\u300c\u3069\u306e\u696d\u52d9\u3092\u4efb\u305b\u305f\u3044\u306e\u304b\u300d\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u5fdc\u5bfe\u6642\u9593\u306e\u77ed\u7e2e\u306a\u3069\u3001\u6570\u5024\u7684\u306a\u76ee\u6a19\u3082\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<h3>\u5b66\u7fd2\u54c1\u8cea\u306e\u30c1\u30a7\u30c3\u30af<\/h3>\n<p>AI \u306e\u56de\u7b54\u7cbe\u5ea6\u306f\u3001\u5b66\u7fd2\u3059\u308b\u30c7\u30fc\u30bf\u306e\u8cea\u306b\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002\u8aa4\u60c5\u5831\u3092\u5b66\u3070\u305b\u306a\u3044\u3088\u3046\u3001\u5b9a\u671f\u7684\u306a\u54c1\u8cea\u691c\u8a3c\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h3>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30c1\u30a7\u30c3\u30af<\/h3>\n<p>\u9867\u5ba2\u60c5\u5831\u3084\u5c65\u6b74\u30c7\u30fc\u30bf\u3092\u6271\u3046\u305f\u3081\u3001\u60c5\u5831\u6f0f\u3048\u3044\u9632\u6b62\u3084\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u306a\u3069\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306f\u5fc5\u9808\u3067\u3059\u3002\u4e07\u304c\u4e00\u4e8b\u6545\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306e\u30d5\u30ed\u30fc\u307e\u3067\u4f5c\u6210\u3057\u3066\u304a\u304f\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u904b\u7528\u4eba\u6750\u306e\u80b2\u6210<\/h3>\n<p>AI \u3068\u4eba\u304c\u9023\u643a\u3059\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u305f\u3081\u306b\u3001AI\u306e\u6319\u52d5\u3084\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u3092\u7406\u89e3\u3057\u305f\u30b9\u30bf\u30c3\u30d5\u306e\u80b2\u6210\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link06\"><\/a> Genesys Cloud AI \u5c0e\u5165\u6210\u529f\u4f8b<\/h2>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9 AI \u3092\u5c0e\u5165\u3057\u3001\u696d\u52d9\u4e0a\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305f\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30f4\u30a1\u30fc\u30b8\u30f3\u30fb\u30a2\u30c8\u30e9\u30f3\u30c6\u30a3\u30c3\u30af\u822a\u7a7a\uff08\u822a\u7a7a\u696d\uff09<\/h3>\n<p>\u30a4\u30ae\u30ea\u30b9\u3092\u62e0\u70b9\u3068\u3057\u3066\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u4e8b\u696d\u5c55\u958b\u3092\u3059\u308b\u30f4\u30a1\u30fc\u30b8\u30f3\u30fb\u30a2\u30c8\u30e9\u30f3\u30c6\u30a3\u30c3\u30af\u822a\u7a7a\u3067\u306f\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001 SMS \u3001 WhatsApp \u3001 Facebook \u3001 Twitter \u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5225\u3005\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5b9f\u884c\u3055\u308c\u308b\u3068\u3044\u3046\u8907\u96d1\u306a\u74b0\u5883\u306b\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u63a1\u7528\u5f8c\u3001\u591a\u304f\u306e\u30c4\u30fc\u30eb\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u3068\u306a\u308a\u3001\u5fdc\u5bfe\u3067\u5f97\u3089\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u3082\u5206\u6563\u3057\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3082\u56f0\u96e3\u3060\u304b\u3089\u3067\u3059\u3002<br \/>\n\u305d\u3053\u3067\u3001\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066 Genesys Cloud \u306e AI 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href=\"https:\/\/www.genesys.com\/resources\/five-trendsetters-in-ai-innovation\"> AI \u3067 CX \u3092\u5909\u9769\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u9054<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link07\"><\/a>\u3053\u308c\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h2>\n<p>\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u5909\u5316\u306b\u5fdc\u3058\u3001\u5e38\u306b\u9032\u5316\u3092\u6c42\u3081\u3089\u308c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001 AI 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