{"id":583948,"date":"2025-07-20T19:51:17","date_gmt":"2025-07-21T02:51:17","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%e3%83%ac%e3%83%99%e3%83%ab%e5%88%a5%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%bc%e3%82%b1%e3%82%b9%e3%83%88%e3%83%ac%e3%83%bc%e3%82%b7%e3%83%a7"},"modified":"2025-07-27T23:08:55","modified_gmt":"2025-07-28T06:08:55","slug":"the-levels-of-experience-orchestration","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-levels-of-experience-orchestration","title":{"rendered":"\u30ec\u30d9\u30eb\u5225\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u8a3a\u65ad"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u79c1\u305f\u3061\u306f\u3001\u65b0\u4e16\u4ee3\u306e\u751f\u6210\u578b AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u306b\u3088\u308a\u3082\u305f\u3089\u3055\u308c\u308b\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u308a\u65b9\u304c\u5927\u304d\u304f\u5909\u308f\u308b\u8ee2\u63db\u70b9\u306b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u6b21\u4e16\u4ee3\u306e\u81ea\u52d5\u5316\u3001\u6a5f\u80fd\u306e\u5e83\u304c\u308a\u3001\u6700\u9069\u5316\u3092\u53ef\u80fd\u306b\u3057\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u65b0\u3057\u3044\u304b\u305f\u3061\u3078\u5909\u5316\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\"> AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4ee5\u524d\u306f\u30b7\u30b9\u30c6\u30e0\u3084\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u3067\u3092\u9023\u643a\u3055\u305b\u308b\u7406\u60f3\u306b\u3059\u304e\u307e\u305b\u3093\u3067\u3057\u305f\u304c\u3001\u73fe\u5728\u3067\u306f\u73fe\u5b9f\u306e\u3082\u306e\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u3053\u306e\u5909\u9769\u304c\u3069\u306e\u3088\u3046\u306b\u9032\u5c55\u3057\u3066\u3044\u308b\u304b\u3001\u305d\u306e\u5c06\u6765\u306e\u53ef\u80fd\u6027\u3082\u542b\u3081\u3066\u8003\u5bdf\u3057\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e 6 \u6bb5\u968e\u306e\u30ec\u30d9\u30eb\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u3053\u306e\u6210\u719f\u5ea6\u30e2\u30c7\u30eb\u306f\u3001\u4f01\u696d\u304c\u73fe\u72b6\u3092\u8a55\u4fa1\u3057\u3001\u672a\u6765\u306e\u65b9\u5411\u6027\u3092\u898b\u6975\u3081\u3001AI\u3000\u3092\u6d3b\u7528\u3057\u305f\u6210\u9577\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u57fa\u790e\u3068\u306a\u308b\u306f\u305a\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><sup>1.<\/sup> <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u76ee\u6b21<\/p>\n<ul>\n<li><a href=\"#orchestration-definition\">\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f<\/a><\/li>\n<li><a href=\"#orchestration-levels\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d9\u30eb<\/a><\/li>\n<li><a href=\"#level-0\">\u30ec\u30d9\u30eb 0 \u2013 \u30bc\u30ed\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"#level-1\">\u30ec\u30d9\u30eb 1 \u2013 \u5b9a\u578b\u30e1\u30cb\u30e5\u30fc\u306b\u3088\u308b\u5bfe\u5fdc<\/a><\/li>\n<li><a href=\"#level-2\">\u30ec\u30d9\u30eb 2 \u2013 \u4e8b\u524d\u306b\u7528\u610f\u3057\u305f\u5bfe\u8a71\u30b7\u30ca\u30ea\u30aa\u306b\u3088\u308b\u81ea\u52d5\u5bfe\u5fdc<\/a><\/li>\n<li><a href=\"#level-3\">\u30ec\u30d9\u30eb 3 \u2013 \u30b7\u30b9\u30c6\u30e0\u751f\u6210\u578b\u4f1a\u8a71<\/a><\/li>\n<li><a href=\"#level-4\">\u30ec\u30d9\u30eb 4 \u2013 AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u4f53\u9a13\u69cb\u7bc9<\/a><\/li>\n<li><a href=\"#level-5\">\u30ec\u30d9\u30eb 5 \u2013 \u7d71\u5408AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u6a2a\u65ad\u7684\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"#summary\">\u6700\u5f8c\u306b<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"orchestration-definition\" style=\"font-size: 1.75rem;\">\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f<\/h2>\n<p>\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u30fb\u4eba\u30fb\u30c7\u30fc\u30bf\u306a\u3069\u306e\u8981\u7d20\u3092\u4e00\u5143\u7684\u306b\u8abf\u6574\u30fb\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3084\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6a2a\u65ad\u7684\u306b\u7d50\u3073\u3064\u3051\u3001\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002\u300c\u7d71\u5408\u7ba1\u7406\u300d\u300c\u5168\u4f53\u6700\u9069\u5316\u300d\u3068\u8a00\u3044\u63db\u3048\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u76ee\u7684\u306f\u3001\u6b21\u306e2\u3064<\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\">\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3002\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u9577\u671f\u7684\u306a\u6210\u9577\u306e\u305f\u3081\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u5411\u4e0a\u3002<\/span><\/li>\n<\/ol>\n<p>\u4f01\u696d\u306f\u3001\u904b\u7528\u30fb\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u306a\u304c\u3089\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u53cc\u65b9\u306b\u3068\u3063\u3066\u4fa1\u5024\u3042\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u9069\u5207\u306b AI\u3000\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u304c\u3042\u308c\u3070\u3001\u52b9\u7387\u5316\u3068\u9ad8\u54c1\u8cea\u306a\u4f53\u9a13\u306e\u4e21\u7acb\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30c7\u30fc\u30bf\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u5f79\u5272\u3092\u9023\u643a\u3055\u305b\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8996\u70b9\u306b\u7acb\u3061\u3001\u3088\u308a\u52b9\u679c\u7684\u3067\u52b9\u7387\u7684\u3001\u611f\u60c5\u306b\u3082\u914d\u616e\u3057\u305f\u3084\u308a\u53d6\u308a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u6700\u65b0\u306e\u6280\u8853\u304c\u9032\u307f\u3001\u79c1\u305f\u3061\u306f\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u307e\u305f\u3050\u3001\u9867\u5ba2\u5bfe\u5fdc\u6d3b\u52d5\u3092\u5305\u62ec\u3059\u308b\u30e6\u30cb\u30d0\u30fc\u30b5\u30eb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u3068\u9032\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3001\u5f93\u696d\u54e1\u3092\u542b\u3080\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u3092\u518d\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-542793 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha-300x169.png\" alt=\"\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha-300x169.png 300w, https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha-256x144.png 256w, https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha-374x210.png 374w, https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha-293x165.png 293w, https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha-580x326.png 580w, https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha.png 715w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Genesys Cloud \u3068\u7d44\u307f\u8fbc\u307f AI \u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u958b\u59cb\u5730\u70b9\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u767a\u898b\u3057\u3001\u6b21\u306e\u6700\u9069\u306a\u884c\u52d5\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7c21\u5358\u306b\u5411\u4e0a\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/experience-orchestration\" target=\"_blank\" rel=\"noopener\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"orchestration-levels\" style=\"font-size: 1.75rem;\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d9\u30eb<\/h2>\n<p>\u4ee5\u4e0b\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d9\u30eb\u8868\u306f\u3001\u624b\u4f5c\u696d\u4e2d\u5fc3\u306e\u904b\u7528\u304b\u3089AI\u306b\u3088\u308b\u81ea\u52d5\u904b\u7528\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u81f3\u308b\u6210\u719f\u5ea6\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002\u5404\u30ec\u30d9\u30eb\u306f\u3001\u81ea\u52d5\u5316\u3001\u6a5f\u80fd\u306e\u5e83\u304c\u308a\u3001\u3001\u6700\u9069\u5316\u306e\u9069\u7528\u65b9\u6cd5\u306b\u304a\u3051\u308b\u98db\u8e8d\u7684\u306a\u9032\u6b69\u3092\u793a\u3057\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u6df1\u5316\u3001\u793e\u54e1\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;578688&#8243; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"level-0\" style=\"font-size: 1.75rem;\">\u30ec\u30d9\u30eb 0 \u2013 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href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr\">\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff08IVR\uff09\u30b7\u30b9\u30c6\u30e0<\/a>\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u6c7a\u3081\u3089\u308c\u305f\u6d41\u308c\u3068\u3001\u3068\u9650\u5b9a\u7684\u306a\u97f3\u58f0\u8a8d\u8b58\u3057\u304b\u3067\u304d\u307e\u305b\u3093\u3002\u9867\u5ba2\u306f\u30ad\u30fc\u30d1\u30c3\u30c9\u3084\u97f3\u58f0\u30e1\u30cb\u30e5\u30fc\u3092\u64cd\u4f5c\u3057\u3001\u4e3b\u306b\u30b9\u30c6\u30fc\u30bf\u30b9\u30c1\u30a7\u30c3\u30af\u3084\u9069\u5207\u306a\u90e8\u9580\u3078\u306e\u6848\u5185\u3092\u53d7\u3051\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u901a\u8a71\u4ef6\u6570\u306f\u308f\u305a\u304b\u306b\u6e1b\u5c11\u3057\u307e\u3059\u304c\u3001\u4f53\u9a13\u306f\u4f9d\u7136\u3068\u3057\u3066\u500b\u5225\u5bfe\u5fdc\u3055\u308c\u305a\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u306b\u9650\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307b\u3068\u3093\u3069\u306e\u30bf\u30b9\u30af\u306b\u306f\u4f9d\u7136\u3068\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fc5\u8981\u3067\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/customer-service-primer-contact-center-crm-systems\">\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09<\/a>\u306e\u6587\u8108\u60c5\u5831\u306f\u9650\u5b9a\u7684\u306b\u3057\u304b\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002\u54c1\u8cea\u7ba1\u7406\u306f\u624b\u52d5\u3067\u4e8b\u5f8c\u7684\u306b\u884c\u3046\u305f\u3081\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u7a3c\u50cd\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u81e8\u6a5f\u5fdc\u5909\u306a\u5bfe\u5fdc\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<ul>\n<li style=\"font-weight: 400;\" 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\u306f\u3001\u81ea\u52d5\u97f3\u58f0\u8a8d\u8b58\uff08ASR\uff09\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3001\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u8907\u6570\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u3001\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30eb\u30fc\u30eb\u3084\u53f0\u672c\u306b\u57fa\u3065\u3044\u3066\u9032\u884c\u3057\u307e\u3059\u3002\u4e88\u6e2c\u578b AI \u30e2\u30c7\u30eb\u306f\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u7279\u5b9a\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u9069\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u73fe\u6642\u70b9\u3067\u306f\u4f53\u9a13\u306e\u4e00\u74b0\u3068\u3057\u3066\u6700\u9069\u306a\u6b21\u306e\u884c\u52d5\u3092\u81ea\u5f8b\u7684\u306b\u6c7a\u5b9a\u3059\u308b\u306b\u306f\u81f3\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u00a0<\/span><\/p>\n<ul>\n<li><strong>\u81ea\u52d5\u5316\uff1a<\/strong>\u4f1a\u8a71\u578b AI \u3092\u642d\u8f09\u3057\u305f\u30dc\u30c3\u30c8\u306f\u3001\u6ce8\u6587\u306e\u8ffd\u8de1\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u30ea\u30bb\u30c3\u30c8\u3001\u672c\u4eba\u78ba\u8a8d\u306a\u3069\u306e\u5b9a\u578b\u7684\u306a\u5bfe\u8a71\u3092\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3068\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\uff08\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\uff09\u3067\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30dc\u30c3\u30c8\u306f\u67d4\u8edf\u6027\u306b\u6b20\u3051\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u3055\u308c\u305f\u30ed\u30b8\u30c3\u30af\u3068\u56fa\u5b9a\u3055\u308c\u305f\u610f\u601d\u6c7a\u5b9a\u30c4\u30ea\u30fc\u306b\u57fa\u3065\u304f\u3001\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u30d5\u30ed\u30fc\u306b\u5f93\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u5f37\u5316\uff08\u652f\u63f4\u6a5f\u80fd\uff09\uff1a<\/strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u30b5\u30fc\u30d5\u30a7\u30b7\u30f3\u30b0\u30fb\u30c4\u30fc\u30eb\u304b\u3089\u95a2\u9023\u60c5\u5831\u306e\u652f\u63f4\u3092\u53d7\u3051\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u306e\u72b6\u6cc1\u3084\u30ad\u30fc\u30ef\u30fc\u30c9\u306b\u57fa\u3065\u3044\u3066\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u304c\u63d0\u6848\u3055\u308c\u307e\u3059\u3002<\/li>\n<li><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306f\u5909\u308f\u3089\u305a\u3001\u5404\u9867\u5ba2\u306b\u5408\u308f\u305b\u5bfe\u5fdc\u3059\u308b\u4ed5\u7d44\u307f\u306f\u307e\u3060\u3042\u308a\u307e\u305b\u3093\u3002\u4e00\u65b9\u3067\u3001\u57fa\u790e\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u6a5f\u80fd\u304c\u5c0e\u5165\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u3084\u7a3c\u50cd\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u30bf\u30b9\u30af\u3092\u8abf\u6574\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u6700\u9069\u5316\uff1a<\/strong>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u4e88\u6e2c\u306b\u7279\u5316\u3057\u305f\u4e88\u6e2c AI \u30e2\u30c7\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002\u97f3\u58f0\u901a\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30c6\u30ad\u30b9\u30c8\u306e\u5185\u5bb9\u306e\u5206\u6790\u306b\u3088\u308a\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/quality-assurance-and-monitoring\">\u54c1\u8cea\u4fdd\u8a3c\u30d7\u30ed\u30bb\u30b9<\/a>\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"level-3\" style=\"font-size: 1.75rem;\">\u30ec\u30d9\u30eb 3 \u2013 \u30b7\u30b9\u30c6\u30e0\u751f\u6210\u578b\u4f1a\u8a71<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-579769 alignnone\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F@2x-1260x842.webp\" alt=\"\" width=\"613\" height=\"409\" \/><\/p>\n<p>\u751f\u6210 AI \u306f\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u3084 Transformer \u30d9\u30fc\u30b9\u306e\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u3092\u6d3b\u7528\u3057\u3001\u8a2d\u5b9a\u306e\u7bc4\u56f2\u5185\u3067\u6587\u7ae0\u3084\u5fdc\u7b54\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002AI \u306f\u660e\u793a\u7684\u306b\u8a2d\u8a08\u30fb\u5b66\u7fd2\u3055\u308c\u305f\u30bf\u30b9\u30af\u306e\u307f\u3092\u5b9f\u884c\u3057\u3001\u305d\u308c\u4ee5\u4e0a\u3082\u305d\u308c\u4ee5\u4e0b\u3082\u5b9f\u884c\u3057\u307e\u305b\u3093\u3002AI \u306f\u3001\u81ea\u52d5\u5316\u3001\u5f37\u5316\uff08\u696d\u52d9\u652f\u63f4\uff09\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\uff08\u500b\u5225\u5bfe\u5fdc\uff09\u3001\u696d\u52d9\u6700\u9069\u5316\u3092\u901a\u3058\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u304c\u3001\u3042\u304f\u307e\u3067\u3082\u4e8b\u524d\u306b\u8a2d\u5b9a\u3057\u305f\u30ed\u30b8\u30c3\u30af\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u7bc4\u56f2\u5185\u306b\u9650\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ec\u30d9\u30eb\u306e AI \u306f\u3001\u4e0e\u3048\u3089\u308c\u305f\u6307\u793a\u3092\u8d85\u3048\u3066\u63a8\u8ad6\u3084\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u308f\u305a\u3001\u5358\u306b\u30d7\u30ed\u30b0\u30e9\u30e0\u3055\u308c\u305f\u5185\u5bb9\u3092\u3053\u308c\u307e\u3067\u3088\u308a\u5e45\u5e83\u304f\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u5b9f\u884c\u3059\u308b\u3060\u3051\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u81ea\u52d5\u5316\uff1a<\/strong>AI \u3092\u4f7f\u3063\u305f\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u6ce8\u6587\u72b6\u6cc1\u3001\u88fd\u54c1\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u3001\u3088\u308a\u5e83\u7bc4\u3067\u8907\u96d1\u306a\u3084\u308a\u53d6\u308a\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u81ea\u5f8b\u7684\u306b\u898b\u3048\u307e\u3059\u304c\u3001\u53b3\u5bc6\u306b\u8a2d\u5b9a\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u30eb\u30fc\u30eb\u306e\u7bc4\u56f2\u5185\u3067\u52d5\u4f5c\u3057\u3066\u3044\u307e\u3059\u3002\u5b9a\u7fa9\u3055\u308c\u305f\u30d1\u30bf\u30fc\u30f3\u3092\u8d85\u3048\u3066\u63a8\u8ad6\u3084\u63a8\u6e2c\u3092\u884c\u3046\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30a4\u30f3\u30c6\u30f3\u30c8\u8a8d\u8b58\u3084 FAQ \u51e6\u7406\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8907\u96d1\u306a\u30b7\u30ca\u30ea\u30aa\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u304c\u3001\u3042\u304f\u307e\u3067\u4e8b\u524d\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u8a2d\u5b9a\u306e\u7bc4\u56f2\u5185\u306b\u9650\u3089\u308c\u307e\u3059\u3002Genesys Cloud \u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-launches-ai-for-supervisors\" target=\"_blank\" rel=\"noopener\">\u4eee\u60f3\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u6a5f\u80fd<\/a>\u306f\u904b\u7528\u76e3\u8996\u306e\u81ea\u52d5\u5316\u306b\u52b9\u679c\u7684\u3067\u3059\u3002\u4e8b\u524d\u306b\u8a2d\u5b9a\u3055\u308c\u305f\u3057\u304d\u3044\u5024\u3084\u884c\u52d5\u30b7\u30b0\u30ca\u30eb\u3092\u691c\u77e5\u3059\u308b\u3068\u3001\u95a2\u4fc2\u90e8\u9580\u306b\u30a2\u30e9\u30fc\u30c8\u3092\u9001\u4fe1\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u5f37\u5316\uff08\u652f\u63f4\u6a5f\u80fd\uff09\uff1a<\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306f\u3001<strong>\u6b21\u306b\u53d6\u308b\u3079\u304d\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u63d0\u6848<\/strong>\u3001<strong>\u8981\u7d04\u306e\u751f\u6210<\/strong>\u3001<strong>\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u691c\u7d22<\/strong>\u306a\u3069\u3001\u95a2\u9023\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u8868\u793a\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u54c1\u8cea\u3068\u4f5c\u696d\u52b9\u7387\u3092\u9ad8\u3081\u307e\u3059\u304c\u3001\u3042\u304f\u307e\u3067\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30eb\u30fc\u30eb\u3084\u30e2\u30c7\u30eb\u306e\u5236\u7d04\u5185\u306b\u9650\u3089\u308c\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306f\u3001\u4f1a\u8a71\u4e2d\u306b\u8a8d\u8b58\u3057\u305f\u5fb4\u5019\u3084\u30b7\u30b0\u30ca\u30eb\u306b\u5fdc\u3058\u3066\u5bfe\u5fdc\u3057\u307e\u3059\u304c\u3001\u305d\u308c\u3089\u306e\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u8d85\u3048\u3066\u9069\u5fdc\u3057\u305f\u308a\u8a08\u753b\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3084\u7ba1\u7406\u8005\u5411\u3051\u306e\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3082\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u30ac\u30a4\u30c0\u30f3\u30b9\u3084\u63a8\u5968\u3092\u63d0\u793a\u3057\u3001\u610f\u601d\u6c7a\u5b9a\u306e\u7bc4\u56f2\u3092\u9038\u8131\u3059\u308b\u3053\u3068\u306a\u304f\u30ca\u30ec\u30c3\u30b8\u306e\u62e1\u5f35\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u751f\u6210 AI 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AI \u306e\u80fd\u529b\u306b\u3088\u3063\u3066\u5411\u4e0a\u3057\u307e\u3059\u3002\u4e88\u6e2c\u3001\u30b7\u30d5\u30c8\u8abf\u6574\u3001\u696d\u52d9\u91cf\u306e\u30d0\u30e9\u30f3\u30b9\u306f\u3001\u904e\u53bb\u30c7\u30fc\u30bf\u3092\u5b66\u7fd2\u3059\u308b\u4e88\u6e2c\u30e2\u30c7\u30eb\u306b\u3088\u308a\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u306e\u6bb5\u968e\u3067\u3082 AI \u306b\u9069\u5fdc\u529b\u306f\u3042\u308a\u307e\u305b\u3093\u3002AI \u306f\u6c7a\u3081\u3089\u308c\u305f\u52d5\u4f5c\u3092\u5b9f\u884c\u3057\u3001\u9069\u5207\u6027\u3084\u7cbe\u5ea6\u3092\u4fdd\u3064\u305f\u3081\u306b\u306f\u5b9a\u671f\u7684\u306b\u4eba\u304c\u518d\u5b66\u7fd2\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u307e\u305f\u3050\u30bf\u30b9\u30af\u3001\u30a2\u30e9\u30fc\u30c8\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3082\u3001\u8a2d\u5b9a\u3057\u305f\u6761\u4ef6\u306b\u5bfe\u3059\u308b\u53cd\u5fdc\u3067\u3057\u304b\u306a\u304f\u3001AI\u304c\u4e88\u6e2c\u3092\u3057\u3066\u52d5\u304f\u4ed5\u7d44\u307f\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n<p>\u203b<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-orchestration\" target=\"_blank\" rel=\"noopener\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/a>\u3068\u306f\u9867\u5ba2\u304c\u4f01\u696d\u3068\u63a5\u3059\u308b\u4e00\u9023\u306e\u6d41\u308c\uff08\uff1d\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\uff09\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3057\u3001\u305d\u306e\u77ac\u9593\u306b\u6700\u9069\u306a\u5bfe\u5fdc\u3092 \u201c\u81ea\u52d5\u3067\u6307\u63ee\u30fb\u9023\u643a\u201d \u3059\u308b\u4ed5\u7d44\u307f \u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"level-4\" style=\"font-size: 1.75rem;\">\u30ec\u30d9\u30eb 4 \u2013 AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u4f53\u9a13\u69cb\u7bc9<\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-579805 \" src=\"https:\/\/www.genesys.com\/media\/2560x1707-Blog-Image-AI-for-the-Experience-Economy-1260x840.png\" alt=\"\" width=\"597\" height=\"398\" \/><\/p>\n<p>AI \u306f\u5358\u7d14\u306a\u6307\u793a\u901a\u308a\u52d5\u304f\u4f5c\u696d\u5b9f\u884c\u304b\u3089\u3001\u81ea\u3089\u8003\u3048\u3066\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u6bb5\u968e\u3078\u9032\u5316\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u306f\u7279\u5b9a\u306e\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u69cb\u6210\u3055\u308c\u3001\u72b6\u6cc1\u3092\u5206\u6790\u3057\u3001\u8a08\u753b\u3092\u7acb\u3066\u3001\u8a18\u61b6\u3092\u6d3b\u304b\u3057\u3066\u3001\u660e\u78ba\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u67a0\u7d44\u307f\u306e\u4e2d\u3067\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u6700\u5584\u306e\u65b9\u6cd5\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ec\u30d9\u30eb\u3067\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI 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\u304c\u305d\u306e\u67a0\u7d44\u3092\u8d85\u3048\u3066\u5373\u8208\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/li>\n<li><strong>\u6700\u9069\u5316\uff1a<\/strong>\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u52d5\u7684\u306a\u6587\u8108\u3092\u6d3b\u7528\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d5\u30ed\u30fc\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002AI 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display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-studio\" target=\"_blank\" rel=\"noopener\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<br 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full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"summary\" style=\"font-size: 1.75rem;\">\u6700\u5f8c\u306b<\/h2>\n<p>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d9\u30eb\u306f\u3001\u4f01\u696d\u304c\u5909\u9769\u3092\u9032\u3081\u308b\u969b\u306e\u6307\u91dd\u3068\u306a\u308b\u4f53\u7cfb\u7684\u306a\u6210\u719f\u5ea6\u30e2\u30c7\u30eb\u3067\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u73fe\u5728\u307b\u3068\u3093\u3069\u306e\u4f01\u696d\u304c\u30ec\u30d9\u30eb 1 \u304b\u30ec\u30d9\u30eb 2 \u306b\u4f4d\u7f6e\u3057\u3066\u3044\u308b\u3068\u60f3\u50cf\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u9032\u3080\u3079\u304d\u9053\u306f\u660e\u78ba\u3067\u3042\u308a\u3001\u305d\u306e\u53d6\u308a\u7d44\u307f\u306f\u52a0\u901f\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\"><sup>1<\/sup> \u3053\u306e\u6587\u66f8\u306f\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u30da\u30fc\u30d1\u30fc\u3067\u3059\u3002\u88fd\u54c1\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Genesys \u306f\u3001\u3053\u306e\u6587\u66f8\u306b\u8a18\u8f09\u3055\u308c\u305f\u6a5f\u80fd\u306e\u63d0\u4f9b\u3092\u7d04\u675f\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u203b\u3053\u306e\u8a18\u4e8b\u306f\u30012024 \u5e74 5 \u6708 14 \u65e5\u306b\u521d\u516c\u958b\u3055\u308c\u3001\u305d\u306e\u5f8c\u3001\u66f4\u65b0\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5<br \/>\n<\/a><\/p>\n<p><i><span style=\"font-weight: 400;\">\u00a0<\/span><\/i>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4f5c\u6210\u8005\uff1a<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1753066860527{border-bottom-width: 1.0em !important;}&#8221;]<strong><img decoding=\"async\" class=\"alignleft wp-image-383992\" src=\"https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail-258x300.png\" alt=\"\" width=\"190\" height=\"221\" srcset=\"https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail-258x300.png 258w, https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail-124x144.png 124w, https:\/\/www.genesys.com\/media\/Tony-Bates-Thumbnail.png 270w\" sizes=\"(max-width: 190px) 100vw, 190px\" \/><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/author?auth=695\" target=\"_blank\" rel=\"noopener\">\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4<\/a>\u306f\u3001Genesys \u306e\u4f1a\u9577\u517c CEO \u3067\u3059\u3002<\/strong>\u4e16\u754c 100 \u304b\u56fd\u4ee5\u4e0a\u3067\u4f1a\u793e\u306e\u6226\u7565\u3084\u65b9\u5411\u6027\u3001\u696d\u52d9\u3092\u6307\u63ee\u3057\u30016,000\u4eba\u4ee5\u4e0a\u306e\u5f93\u696d\u54e1\u304b\u3089\u306a\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u30c1\u30fc\u30e0\u3092\u76e3\u7763\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30c8\u30cb\u30fc\u306f\u5e02\u5834\u306e\u5927\u304d\u306a\u5909\u5316\u3068\u6025\u901f\u306a\u62e1\u5927\u3092\u901a\u3058\u3066\u3001\u6570\u5341\u5e74\u306b\u308f\u305f\u308a BtoB \u4f01\u696d\u3068 BtoC \u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u304d\u305f\u7d4c\u9a13\u3092\u6709\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u60c5\u71b1\u7684\u306a\u6280\u8853\u8005\u3067\u3082\u3042\u308a\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u904b\u7528\u3068\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30fc\u304b\u3089\u30ad\u30e3\u30ea\u30a2\u3092\u30b9\u30bf\u30fc\u30c8\u3057\u3001\u6bce\u65e5\u306e\u901a\u52e4\u4e2d\u306b\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u3092\u5b66\u3093\u3060\u7d4c\u9a13\u3082\u3042\u308a\u307e\u3059\u3002\u8fc5\u901f\u306b\u30d3\u30b8\u30cd\u30b9\u306e\u6d1e\u5bdf\u529b\u3092\u8eab\u306b\u3064\u3051\u3001\u4e16\u754c\u7684\u306b\u8457\u540d\u306a\u30b0\u30ed\u30fc\u30d0\u30eb SaaS \u4f01\u696d\u306e\u3044\u304f\u3064\u304b\u3067\u4fe1\u983c\u3055\u308c\u308b\u7d4c\u55b6\u5e79\u90e8\u3068\u3057\u3066\u6d3b\u8e8d\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30ad\u30e3\u30ea\u30a2\u306e\u30cf\u30a4\u30e9\u30a4\u30c8\u3068\u3057\u3066\u3001Cisco \u306e\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u4e8b\u696d\u3092\u7387\u3044\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\/\u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u90e8\u9580\u3092\u5e74\u9593\u58f2\u4e0a 200 \u5104\u30c9\u30eb\u4ee5\u4e0a\u306b\u6210\u9577\u3055\u305b\u3001Skype \u3067\u306f CEO \u3068\u3057\u3066 1 \u5104 7,000 \u4e07\u4eba\u3092\u8d85\u3048\u308b\u63a5\u7d9a\u30e6\u30fc\u30b6\u30fc\u6570\u3078\u4e8b\u696d\u3092\u62e1\u5927\u3057\u307e\u3057\u305f\u3002Skype \u304c Microsoft \u306b\u8cb7\u53ce\u3055\u308c\u308b\u3068\u540c\u793e\u306e\u793e\u9577\u306b\u5c31\u4efb\u3057\u3001\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u62c5\u5f53\u3057\u305f\u5f8c\u3001\u30d3\u30b8\u30cd\u30b9\u958b\u767a\/\u958b\u767a\u62c5\u5f53\u306e\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3092\u52d9\u3081\u307e\u3057\u305f\u3002\u30c8\u30cb\u30fc\u306f\u3001Genesys \u306b\u304a\u3051\u308b\u5f79\u5272\u306b\u52a0\u3048\u3001VMware \u306e\u53d6\u7de0\u5f79\u3082\u52d9\u3081\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1753066873838{margin-top: 1.0em !important;}&#8221;]<strong><img decoding=\"async\" class=\"alignleft wp-image-376651\" src=\"https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-272x300.jpg\" alt=\"\" width=\"190\" height=\"209\" srcset=\"https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-272x300.jpg 272w, https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-131x144.jpg 131w, https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020-514x566.jpg 514w, https:\/\/www.genesys.com\/media\/petergraf_01_headshot_2020.jpg 1604w\" sizes=\"(max-width: 190px) 100vw, 190px\" \/> <a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/author?auth=290\" target=\"_blank\" rel=\"noopener\">\u30d4\u30fc\u30bf\u30fc\u30fb\u30b0\u30e9\u30d5\u535a\u58eb<\/a><\/strong>\u306f\u3001Genesys \u306e\u6226\u7565\u62c5\u5f53 SVP \u3067\u3059\u3002Genesys \u306e\u6226\u7565\u306e\u7b56\u5b9a\u3001\u6d78\u900f\u3001\u7dad\u6301\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p class=\"p2\">2017 \u5e74\u306b Genesys \u306b\u5165\u793e\u3059\u308b\u524d\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u696d\u754c\u3067 25 \u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308a\u3001\u6226\u7565\u3001\u958b\u767a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u5404\u5206\u91ce\u3067\u3055\u307e\u3056\u307e\u306a\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30ea\u30fc\u30c0\u30fc\u8077\u3092\u6b74\u4efb\u3057\u3001\u4e2d\u3067\u3082\u591a\u56fd\u7c4d\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f01\u696d SAP 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