{"id":583934,"date":"2025-07-20T19:21:22","date_gmt":"2025-07-21T02:21:22","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%e3%83%96%e3%83%a9%e3%83%b3%e3%83%89%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%83%bc%e3%81%ae%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0%ef%bc%9a"},"modified":"2025-08-23T02:21:37","modified_gmt":"2025-08-23T09:21:37","slug":"crowdsourcing-brand-loyalty-how-social-media-impacts-your-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/crowdsourcing-brand-loyalty-how-social-media-impacts-your-cx","title":{"rendered":"SNS\u3067\u9032\u5316\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u3068\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u65b0\u6226\u7565"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u4eca\u65e5\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u306b\u304a\u3044\u3066\u306f\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306e\u8cea\u3053\u305d\u304c\u30d6\u30e9\u30f3\u30c9\u3092\u5dee\u5225\u5316\u3059\u308b\u6700\u5927\u306e\u8981\u56e0\u3067\u3059\u3002\u9867\u5ba2\u304c\u611f\u3058\u305f\u4f53\u9a13\u306fSNS(\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2) \u3067\u77ac\u6642\u306b\u62e1\u6563\u3055\u308c\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u3084\u5370\u8c61\u3092\u5927\u304d\u304f\u5de6\u53f3\u3057\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\/\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u305f\u3063\u305f\u4e00\u5ea6\u306e\u5fdc\u5bfe\u3084\u4f1a\u8a71\u304c\u3001\u305d\u306e\u5f8c\u306e\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u306e\u8a55\u4fa1\u3092\u5f62\u3065\u304f\u308b\u8d77\u70b9\u306b\u306a\u308b\u3053\u3068\u3092\u5e38\u306b\u610f\u8b58\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u672c\u8a18\u4e8b\u306f\u3001SNS\u4e0a\u306e\u9867\u5ba2\u306e\u58f0\u3092\u6d3b\u304b\u3057\u305fCX\u6539\u5584\u3068\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5f37\u5316\u306e\u5b9f\u8df5\u65b9\u6cd5\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u76ee\u6b21<\/p>\n<ul>\n<li><a class=\"text-18\" href=\"#cx-overview\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6<\/a><\/li>\n<li><a class=\"text-18\" href=\"#sns-importance\">\u9867\u5ba2\u306f\u4f55\u3092\u5171\u6709\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u306a\u305c\u305d\u308c\u304c\u91cd\u8981\u306a\u306e\u304b<\/a><\/li>\n<li><a class=\"text-18\" href=\"#contact-center-voice\">CX \u306e\u30c1\u30e3\u30f3\u30b9\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5c4a\u304b\u306a\u3044\u58f0\u3092\u8074\u304f<\/a><\/li>\n<li><a class=\"text-18\" href=\"#social-listening\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\uff1a\u4f1a\u8a71\u3092\u884c\u52d5\u306b\u5909\u3048\u308b<\/a><\/li>\n<li><a class=\"text-18\" href=\"#personalization\">\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u306f\u300c\u826f\u3044\u50be\u8074\u300d\u304b\u3089<\/a><\/li>\n<li><a class=\"text-18\" href=\"#sns-frontline\">SNS\uff08\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\uff09\u306f CX \u306e\u65b0\u305f\u306a\u6700\u524d\u7dda<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"cx-overview\" style=\"font-size: 1.75rem;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6<\/h2>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/The_State_of_Customer_Experience_header_image_JA_JP.png\" alt=\"The state of customer experience header image ja jp\" width=\"324\" height=\"207\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Genesys Cloud\u306e2025\u5e74\u7248\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u300d\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306e41\uff05\u304c\u904e\u53bb1\u5e74\u9593\u306b\u53d7\u3051\u305f\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u304c\u826f\u597d\u3060\u3063\u305f\u305f\u3081\u3001\u305d\u306e\u4f01\u696d\u3092\u63a8\u85a6\u3057\u305f\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f3\u5206\u306e1\u304c\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u30d6\u30e9\u30f3\u30c9\u306b\u8a00\u53ca\u3059\u308b\u7406\u7531\u3068\u3057\u3066\u512a\u308c\u305f\u4f53\u9a13\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u306f\u81ea\u7136\u306a\u5f62\u3067\u62e1\u6563\u3055\u308c\u308b\u6700\u5f37\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6bb5\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx?ost_tool=blog&#038;ost_campaign=ft-blog\">\u4eca\u3059\u3050\u30ec\u30dd\u30fc\u30c8\u3092\u30c1\u30a7\u30c3\u30af <\/a><\/button><\/p>\n<p data-start=\"35\" data-end=\"78\">\u203b\u65e5\u672c\u3092\u542b\u3080APAC6\u30ab\u56fd\u306b\u304a\u3051\u308bCX\u6226\u7565\u3092\u8abf\u67fb\u3057\u305f\u30ec\u30dd\u30fc\u30c8\u3082\u3054\u3056\u3044\u307e\u3059\u3002\u8a73\u7d30\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx-asia-pacific\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>SNS (\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2)\u4e0a\u3067\u4ea4\u308f\u3055\u308c\u308b\u4f1a\u8a71\u306f\u3001\u5fc5\u305a\u3057\u3082\u8cde\u8cdb\u3070\u304b\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3084\u671f\u5f85\u5916\u308c\u306e\u51fa\u6765\u4e8b\u3001\u5bfe\u5fdc\u306e\u9045\u3055\u306a\u3069\u304c\u3001\u77ac\u304f\u9593\u306b\u6279\u5224\u306e\u6ce2\u3092\u5e83\u3052\u3066\u3057\u307e\u3046\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u53ef\u8996\u6027\u304c\u9ad8\u304f\u3001\u611f\u60c5\u304c\u4e00\u6c17\u306b\u62e1\u6563\u3059\u308b\u3053\u306e\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u5358\u306b\u9867\u5ba2\u306e\u58f0\u3092\u805e\u304f\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u7d20\u65e9\u304f\u5bfe\u5fdc\u3057\u3001\u305d\u3053\u304b\u3089\u5b66\u3073\u3001\u305d\u3057\u3066\u9069\u5fdc\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u72b6\u6cc1\u4e0b\u3067\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306e\u8981\u3068\u306a\u308b\u306e\u3067\u3059\u3002[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"sns-importance\" style=\"font-size: 1.75rem;\">\u9867\u5ba2\u306f\u4f55\u3092\u5171\u6709\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u306a\u305c\u305d\u308c\u304c\u91cd\u8981\u306a\u306e\u304b<\/h2>\n<p><span style=\"font-weight: 400;\">SNS\uff08\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\uff09\u306f\u3001<\/span>\u4e0d\u6e80\u3092\u6295\u7a3f\u3059\u308b\u5834\u3060\u3068\u601d\u308f\u308c\u304c\u3061\u3067\u3059\u3002\u3051\u308c\u3069\u3082\u5b9f\u969b\u306e\u30c7\u30fc\u30bf\u306f\u3001\u3088\u308a\u8907\u96d1\u306a\u73fe\u5b9f\u3092\u6620\u3057\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u300d\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001SNS\u3067\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u30b7\u30a7\u30a2\u3057\u305f\u6d88\u8cbb\u8005\u306e 46% \u306f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u304c\u7406\u7531 \u3067\u3057\u305f\u3002\u53cd\u5bfe\u306b\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u7406\u7531\u306b\u3057\u305f\u4eba\u306f\u308f\u305a\u304b19% \u306b\u3068\u3069\u307e\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u30013\u5206\u306e1\u306e\u6d88\u8cbb\u8005\u306f\u300c\u7d20\u6674\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u52e7\u3081\u305f\u3044\u300d \u3068\u3044\u3046\u524d\u5411\u304d\u306a\u6c17\u6301\u3061\u304b\u3089\u6295\u7a3f\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-589777 size-full\" src=\"https:\/\/www.genesys.com\/media\/image-SNS-4.png\" alt=\"\u6d88\u8cbb\u8005\u304cSNS\u3067\u4f53\u9a13\u3092\u30b7\u30a7\u30a2\u3059\u308b\u7406\u7531\" width=\"1056\" height=\"812\" srcset=\"https:\/\/www.genesys.com\/media\/image-SNS-4.png 1056w, https:\/\/www.genesys.com\/media\/image-SNS-4-300x231.png 300w, https:\/\/www.genesys.com\/media\/image-SNS-4-187x144.png 187w\" sizes=\"(max-width: 1056px) 100vw, 1056px\" \/><\/p>\n<p>\u3064\u307e\u308a\u3001SNS\u3067\u306e\u30b7\u30a7\u30a2\u306e\u591a\u304f\u306f\u3001\u4e0d\u6e80\u3067\u306f\u306a\u304f \u30d6\u30e9\u30f3\u30c9\u3078\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u57fa\u3065\u3044\u3066\u3044\u308b \u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u9867\u5ba2\u306f\u3001\u81ea\u5206\u304c\u5927\u5207\u306b\u3055\u308c\u3001\u304d\u3061\u3093\u3068\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3001\u305d\u3057\u3066\u826f\u3044\u610f\u5473\u3067\u671f\u5f85\u3092\u8d85\u3048\u305f\u3068\u611f\u3058\u305f\u3068\u304d\u3001\u305d\u306e\u4f53\u9a13\u3092\u81ea\u5206\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u5e83\u3081\u307e\u3059\u3002\u7279\u306bZ\u4e16\u4ee3\u3084\u30df\u30ec\u30cb\u30a2\u30eb\u4e16\u4ee3\u306b\u3068\u3063\u3066\u3001SNS\u306f\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u611b\u7740\u3092\u8868\u73fe\u3059\u308b\u5927\u5207\u306a\u5834\u6240\u3067\u3059\u3002\u305d\u3053\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u652f\u6301\u3059\u308b\u81ea\u5206\u306e\u6c17\u6301\u3061\u3092\u3001\u76f4\u63a5\u7684\u304b\u3064\u500b\u4eba\u7684\u306b\u793a\u305b\u308b\u5834\u3067\u3082\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u306f\u3001\u5358\u306a\u308b\u500b\u4eba\u306e\u4f53\u9a13\u3092\u3082\u3068\u306b\u3057\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u6295\u7a3f\u3084\u30b3\u30e1\u30f3\u30c8\u3001\u30b7\u30a7\u30a2\u3068\u3044\u3063\u305f\u884c\u52d5\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u8a8d\u8b58\u3092\u5927\u304d\u304f\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u30b7\u30b0\u30ca\u30eb\u3067\u3059\u3002\u305f\u3063\u305f\u4e00\u4eba\u306e\u9867\u5ba2\u306e\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u304c\u3001\u6570\u767e\u3001\u6570\u5343\u3082\u306e\u4ed6\u306e\u9867\u5ba2\u306b\u300c\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u306e\u7d04\u675f\u300d\u3068\u3057\u3066\u4f1d\u308f\u308a\u307e\u3059\u3002\u9006\u306b\u3001\u89e3\u6c7a\u3055\u308c\u306a\u3044\u554f\u984c\u304c\u3072\u3068\u3064\u3067\u3082\u516c\u306b\u5e83\u307e\u308c\u3070\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-nps\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/a>\u3067\u306f\u6e2c\u308a\u304d\u308c\u306a\u3044\u5f62\u3067\u4fe1\u983c\u3092\u640d\u306a\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>CX\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308c\u3070\u3001\u3059\u3067\u306b\u304a\u5206\u304b\u308a\u3067\u3057\u3087\u3046\u3002SNS\u306f\u5358\u306a\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5834\u3067\u306f\u306a\u304f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7 \u306a\u306e\u3067\u3059\u3002\u305d\u3053\u3067\u5171\u6709\u3055\u308c\u308b\u3042\u3089\u3086\u308b\u77ac\u9593\u304c\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u6210\u9577\u3055\u305b\u308b\u304d\u3063\u304b\u3051\u306b\u3082\u3001\u5931\u589c\u3055\u305b\u308b\u5f15\u304d\u91d1\u306b\u3082\u306a\u308a\u5f97\u307e\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u3053\u3046\u3057\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u96d1\u97f3\u3067\u306f\u306a\u304f \u6226\u7565\u7684\u306a\u30b7\u30b0\u30ca\u30eb \u3068\u3057\u3066\u6349\u3048\u308b\u3053\u3068\u304c\u3001\u9577\u671f\u7684\u306a\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7bc9\u304f\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u306e\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"contact-center-voice\" style=\"font-size: 1.75rem;\">CX \u306e\u30c1\u30e3\u30f3\u30b9\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5c4a\u304b\u306a\u3044\u58f0\u3092\u8074\u304f<\/h2>\n<p>\u591a\u304f\u306e\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u8003\u3048\u308b\u3068\u304d\u3001\u307e\u305a\u91cd\u8996\u3059\u308b\u306e\u306f\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u3001Web\u30c1\u30e3\u30c3\u30c8\u3068\u3044\u3063\u305f\u5f93\u6765\u306e 1\u5bfe1\u306e\u30c1\u30e3\u30cd\u30eb \u3067\u3059\u3002\u3082\u3061\u308d\u3093\u3001\u305d\u308c\u306b\u306f\u5341\u5206\u306a\u7406\u7531\u304c\u3042\u308a\u307e\u3059\u3002\u300e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u300f\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u6d88\u8cbb\u8005\u306e 71% \u304c\u30b5\u30dd\u30fc\u30c8\u3092\u5fc5\u8981\u3068\u3059\u308b\u3068\u304d\u306b\u4f9d\u7136\u3068\u3057\u3066\u96fb\u8a71\u3092\u6700\u512a\u5148 \u306b\u3057\u3066\u304a\u308a\u3001\u6b21\u3044\u3067\u30e1\u30fc\u30eb\u3001Web\u30c1\u30e3\u30c3\u30c8\u304c\u7d9a\u304d\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u8a73\u3057\u304f\u898b\u308b\u3068\u3001\u9867\u5ba2\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u308b\u624b\u6bb5\u3084\u5834\u6240\u306f\u5927\u304d\u304f\u5909\u5316\u3057\u3064\u3064\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002\u3044\u307e\u3084\u30d6\u30e9\u30f3\u30c9\u306b\u95a2\u3059\u308b\u4f1a\u8a71\u306e\u591a\u304f\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u306a\u304f Instagram\u3001YouTube\u3001Facebook\u3001X \u306a\u3069\u306e\u516c\u958b\u30c7\u30b8\u30bf\u30eb\u7a7a\u9593\u3067\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6295\u7a3f\u306f\u5fc5\u305a\u3057\u3082\u6b63\u5f0f\u306a\u30b5\u30dd\u30fc\u30c8\u4f9d\u983c\u304b\u3089\u59cb\u307e\u3063\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u5b9f\u969b\u306e\u4f53\u9a13\u3084\u7591\u554f\u3001\u4e0d\u6e80\u3092\u53cd\u6620\u3057\u3066\u304a\u308a\u3001\u4e00\u822c\u306e\u8a8d\u8b58\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"wp-image-589767 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Email-Ebook-Genera-1080x1080-px-1-300x300.png\" alt=\"\" width=\"264\" height=\"264\" srcset=\"https:\/\/www.genesys.com\/media\/Email-Ebook-Genera-1080x1080-px-1-300x300.png 300w, https:\/\/www.genesys.com\/media\/Email-Ebook-Genera-1080x1080-px-1-144x144.png 144w, https:\/\/www.genesys.com\/media\/Email-Ebook-Genera-1080x1080-px-1.png 1080w\" sizes=\"(max-width: 264px) 100vw, 264px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u5909\u5316\u306f\u3001\u7279\u306b Z\u4e16\u4ee3\u3084\u30df\u30ec\u30cb\u30a2\u30eb\u4e16\u4ee3 \u3067\u9855\u8457\u3067\u3059\u3002\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u306f\u4f9d\u7136\u3068\u3057\u3066\u4e0a\u4f4d\u306b\u5165\u308b\u3082\u306e\u306e\u3001\u30c1\u30e3\u30c3\u30c8\u30a2\u30d7\u30ea\u3084SNS\u3092\u901a\u3058\u3066\u30d6\u30e9\u30f3\u30c9\u306b\u95a2\u308f\u308b\u50be\u5411\u306f\u3001\u4e0a\u306e\u4e16\u4ee3\u306b\u6bd4\u3079\u3066\u306f\u308b\u304b\u306b\u9ad8\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5229\u7528\u624b\u6bb5\u306e\u591a\u69d8\u5316\u306b\u4f34\u3044\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u3069\u306e\u3088\u3046\u306a\u5834\u3067\u5b58\u5728\u611f\u3092\u793a\u3059\u3079\u304d\u304b \u3068\u3044\u3046\u671f\u5f85\u3082\u591a\u69d8\u5316\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p>\u3082\u3063\u3068\u8a73\u3057\u304f\u306f eBook\u3067\uff01<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/generationaldynamics\">\u4eca\u3059\u3050eBook\u3092DL <\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-589785\" src=\"https:\/\/www.genesys.com\/media\/SNS-image-1.png\" alt=\"\u4e16\u4ee3\u5225\u3067\u7570\u306a\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u597d\u307f\" width=\"1479\" height=\"839\" srcset=\"https:\/\/www.genesys.com\/media\/SNS-image-1.png 1479w, https:\/\/www.genesys.com\/media\/SNS-image-1-300x170.png 300w, https:\/\/www.genesys.com\/media\/SNS-image-1-1260x715.png 1260w, https:\/\/www.genesys.com\/media\/SNS-image-1-254x144.png 254w, https:\/\/www.genesys.com\/media\/SNS-image-1-293x165.png 293w\" sizes=\"(max-width: 1479px) 100vw, 1479px\" \/>\u554f\u984c\u306f\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u3053\u3046\u3057\u305f\u30b7\u30b0\u30ca\u30eb\u3092 \u307e\u3060\u5341\u5206\u306b\u6349\u3048\u3089\u308c\u3066\u3044\u306a\u3044 \u3053\u3068\u3067\u3059\u3002\u30b3\u30e1\u30f3\u30c8\u304cDM\u3084\u30bf\u30b0\u4ed8\u304d\u306e\u30e1\u30f3\u30b7\u30e7\u30f3\u3067\u5c4a\u304b\u306a\u3044\u9650\u308a\u3001\u898b\u9003\u3055\u308c\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u304c\u591a\u304f\u3001\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u30a4\u30f3\u30d5\u30eb\u30a8\u30f3\u30b5\u30fc\u306e\u30b9\u30ec\u30c3\u30c9\u3001\u30bf\u30b0\u306a\u3057\u6295\u7a3f\u3068\u3044\u3063\u305f\u5834\u306f\u4f9d\u7136\u3068\u3057\u3066\u76f2\u70b9\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u672c\u6765\u306f\u8c4a\u5bcc\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u7720\u3063\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001CX\u30c1\u30fc\u30e0\u306b\u306f\u5c4a\u3044\u3066\u3044\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u3053\u3067\u91cd\u8981\u306b\u306a\u308b\u306e\u304c <strong data-start=\"843\" data-end=\"857\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0<\/strong> \u3067\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3068\u306f\u3001\u5358\u306b\u300c\u3088\u308a\u591a\u304f\u306e\u58f0\u3092\u805e\u304f\u300d\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u305d\u3053\u304b\u3089\u5f97\u3089\u308c\u308b\u6c17\u3065\u304d\u3092\u628a\u63e1\u3057\u3001\u6226\u7565\u7684\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u304f\u53d6\u308a\u7d44\u307f\u306a\u306e\u3067\u3059\u3002<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"social-listening\" style=\"font-size: 1.75rem;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\uff1a\u4f1a\u8a71\u3092\u884c\u52d5\u306b\u5909\u3048\u308b<\/h2>\n<p>\u5f53\u7136\u306a\u304c\u3089\u3001SNS\uff08\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\uff09\u3067\u9867\u5ba2\u306e\u58f0\u3092\u805e\u304f\u3053\u3068\u306f\u30b4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u3042\u304f\u307e\u3067\u30b9\u30bf\u30fc\u30c8\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u805e\u3044\u305f\u3053\u3068\u306b\u3069\u3046\u884c\u52d5\u3067\u5fdc\u3048\u308b\u304b\u3067\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3068\u306f\u3001\u5358\u306a\u308b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30e1\u30f3\u30b7\u30e7\u30f3\u3084\u30b3\u30e1\u30f3\u30c8\u3092\u96c6\u3081\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u611f\u60c5\u3092\u8aad\u307f\u53d6\u308a\u3001\u30c6\u30fc\u30de\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u3001\u610f\u56f3\u3092\u660e\u78ba\u306b\u3057\u3066\u5b9f\u969b\u306e\u30d3\u30b8\u30cd\u30b9\u5224\u65ad\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u529b\u306f\u3001\u3082\u306f\u3084CX\u306b\u304a\u3044\u3066\u6b20\u304b\u305b\u306a\u3044\u8981\u7d20\u3060\u3068\u8a00\u3048\u307e\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u65b0\u305f\u306a\u554f\u984c\u304c\u6df1\u523b\u5316\u3059\u308b\u524d\u306b\u5146\u3057\u3092\u3064\u304b\u307f\u3001\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u4e0d\u6e80\u3084\u6539\u5584\u8981\u671b\u3092\u3044\u3061\u65e9\u304f\u767a\u898b\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u306f\u5c06\u6765\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u6226\u7565\u306b\u76f4\u7d50\u3057\u3001\u601d\u3044\u3082\u3057\u306a\u304b\u3063\u305f\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002CX\u30ea\u30fc\u30c0\u30fc\u306b\u3068\u3063\u3066\u306e\u6700\u5927\u306e\u5229\u70b9\u306f\u3001\u9867\u5ba2\u306e\u58f0\u3092\u3088\u308a\u5e83\u304f\u3001\u3088\u308a\u6df1\u304f\u628a\u63e1\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002\u4f01\u696d\u306b\u76f4\u63a5\u5bc4\u305b\u3089\u308c\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3060\u3051\u3067\u306a\u304f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u5168\u4f53\u3067\u4ea4\u308f\u3055\u308c\u308b\u4f1a\u8a71\u307e\u3067\u8996\u91ce\u306b\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u771f\u306e\u9867\u5ba2\u7406\u89e3\u306b\u8fd1\u3065\u3051\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 Social<\/a> \u306f\u3001\u4f01\u696d\u306e\u305f\u3081\u306b\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3084\u5206\u6790\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u7279\u5316\u3057\u305f AI \u30d9\u30fc\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002X\u3001Facebook\u3001Instagram \u306a\u3069\u306e\u30d1\u30d6\u30ea\u30c3\u30af\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u3067\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u30cf\u30c3\u30b7\u30e5\u30bf\u30b0\u3001\u30e1\u30f3\u30b7\u30e7\u30f3\u3092\u8ffd\u8de1\u3057\u3001<\/span><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u611f\u60c5\u3068\u95a2\u9023\u6027\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u30a4\u30f3\u30b5\u30a4\u30c8<\/span><span style=\"font-weight: 400;\">\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">Genesys Cloud Social \u306f\u300130 \u4ee5\u4e0a\u306e\u8a00\u8a9e\u3067 AI \u4e3b\u5c0e\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\">\u611f\u60c5\u5206\u6790<\/a>\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u6700\u3082\u91cd\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u30c1\u30fc\u30e0\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8\u3092\u8a2d\u5b9a\u3057\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u69cb\u7bc9\u3057\u3001\u7279\u5b9a\u306e\u88fd\u54c1\u30e9\u30a4\u30f3\u3001\u5730\u57df\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u6642\u70b9\u306b\u304a\u3051\u308b\u611f\u60c5\u3092\u8a73\u7d30\u306b\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u5358\u306a\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002CX \u30c1\u30fc\u30e0\u306f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u3092\u78ba\u7acb\u3057\u3066\u3001\u6ce8\u610f\u3092\u5fc5\u8981\u3068\u3059\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u6295\u7a3f\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u76f4\u63a5\u30a2\u30b5\u30a4\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u97f3\u58f0\u3084\u30e1\u30fc\u30eb\u306a\u3069\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u4f7f\u7528\u3055\u308c\u308b\u7d71\u5408\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001\u6295\u7a3f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u516c\u958b\u8fd4\u4fe1\u3068\u975e\u516c\u958b\u8fd4\u4fe1\u3092\u7ba1\u7406\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u516c\u958b\u6295\u7a3f\u3067\u6700\u65b0\u60c5\u5831\u3092\u5c0b\u306d\u308b\u6295\u7a3f\u304c\u3042\u3063\u305f\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u516c\u958b\u3067\u8fd4\u4fe1\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u304c\u3001\u8a73\u7d30\u3092\u8a18\u8f09\u3057\u305f\u30c0\u30a4\u30ec\u30af\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5f85\u3064\u3088\u3046\u306b\u9867\u5ba2\u306b\u4f9d\u983c\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u540c\u3058\u4f1a\u8a71\u3092\u7c21\u5358\u306b\u975e\u516c\u958b\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u540c\u3058\u4f1a\u8a71\u30b9\u30ec\u30c3\u30c9\u5185\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30b9\u30da\u30fc\u30b9\u3067\u5171\u6709\u3059\u308b\u306b\u306f\u9069\u3055\u306a\u3044\u9867\u5ba2\u60c5\u5831\u306b\u3064\u3044\u3066\u3082\u660e\u78ba\u306b\u8a00\u53ca\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u4f7f\u7528\u30c1\u30e3\u30cd\u30eb\u3067\u5bfe\u5fdc\u3057\u3001\u53d7\u52d5\u7684\u306a\u30e1\u30f3\u30b7\u30e7\u30f3\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u306b\u5909\u3048\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-520678 alignleft\" src=\"https:\/\/www.genesys.com\/media\/WSU_hero-300x169.jpg\" alt=\"\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.genesys.com\/media\/WSU_hero-300x169.jpg 300w, https:\/\/www.genesys.com\/media\/WSU_hero-256x144.jpg 256w, https:\/\/www.genesys.com\/media\/WSU_hero-374x210.jpg 374w, https:\/\/www.genesys.com\/media\/WSU_hero-293x165.jpg 293w, https:\/\/www.genesys.com\/media\/WSU_hero-580x326.jpg 580w, https:\/\/www.genesys.com\/media\/WSU_hero.jpg 626w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong>\u4eca\u3059\u3050\u30aa\u30f3\u30e9\u30a4\u30f3\u30c4\u30fc\u30a2\u3092\u4f53\u9a13\u3057\u3001CX\u6226\u7565\u3092\u6b21\u306e\u30ec\u30d9\u30eb\u3078<\/strong><\/p>\n<p style=\"text-align: left;\"><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-cloud-guided-tour\">Genesys Cloud CX \u88fd\u54c1\u30c4\u30fc\u30a2<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"personalization\" style=\"font-size: 1.75rem;\">\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u306f\u300c\u826f\u3044\u50be\u8074\u300d\u304b\u3089<\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 Social<\/a> \u306f\u3001<\/span>\u5358\u306a\u308b\u30c4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u88dc\u5b8c\u3057\u3001\u3055\u3089\u306b\u62e1\u5f35\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30b7\u30b0\u30ca\u30eb\u3092\u97f3\u58f0\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30e1\u30fc\u30eb\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-journey\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u5168\u4f53\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002SNS\u306f\u3082\u306f\u3084\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30fc\u30f3\u306e\u5b58\u5728\u3067\u306f\u306a\u304f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3068\u4e00\u4f53\u5316\u3057\u305f\u300c\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305f1\u3064\u306e\u30c1\u30e3\u30cd\u30eb\u300d\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n<p data-start=\"332\" data-end=\"513\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u306f\u3001CX\u30c1\u30fc\u30e0\u304cSNS\u3092\u300c\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306e\u5834\u300d\u4ee5\u4e0a\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306b\u307e\u305f\u304c\u308b\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u6587\u8108\u3092\u628a\u63e1\u3057\u3001\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u81ea\u52d5\u5fdc\u7b54\u3084\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u3063\u3066\u624b\u52d5\u306e\u632f\u308a\u5206\u3051\u4f5c\u696d\u306f\u6e1b\u308a\u3001\u7d44\u307f\u8fbc\u307f\u306e\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p data-start=\"515\" data-end=\"682\">\u305d\u306e\u7d50\u679c\u3001\u5fdc\u5bfe\u306f\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u306a\u308a\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u306f\u8efd\u6e1b\u3002\u4f55\u6c17\u306a\u3044\u30e1\u30f3\u30b7\u30e7\u30f3\u304c\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3078\u3068\u5909\u308f\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u3053\u3046\u3057\u305f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u306fSNS\u4e0a\u3067\u62e1\u6563\u3055\u308c\u3084\u3059\u304f\u3001\u89e3\u6c7a\u6e08\u307f\u306e\u5bfe\u5fdc\u3084\u7d30\u3084\u304b\u306a\u914d\u616e\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u76ee\u306b\u898b\u3048\u308b\u5229\u76ca\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u6700\u7d42\u7684\u306b\u306f\u3001<strong data-start=\"644\" data-end=\"666\">\u9ad8\u3044\u8a55\u4fa1\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u9577\u671f\u7684\u306a\u652f\u6301<\/strong> \u3078\u3068\u3064\u306a\u304c\u3063\u3066\u3044\u304f\u306e\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 id=\"sns-frontline\" style=\"font-size: 1.75rem;\">SNS\uff08\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\uff09\u306f CX \u306e\u65b0\u305f\u306a\u6700\u524d\u7dda<\/h2>\n<p>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u306b\u304a\u3044\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u591a\u304f\u306e\u5834\u5408\u3001\u516c\u306e\u5834\u3067\u611f\u60c5\u3092\u4f34\u3063\u3066\u3001\u305d\u3057\u3066\u5076\u7136\u306b\u751f\u307e\u308c\u307e\u3059\u3002\u305f\u3063\u305f1\u3064\u306e\u6709\u76ca\u306a\u56de\u7b54\u3084\u5c0f\u3055\u306a\u5bfe\u5fdc\u30df\u30b9\u304c\u3001\u5143\u306e\u3084\u308a\u53d6\u308a\u3092\u8d85\u3048\u3066\u5927\u304d\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3059\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u304a\u3051\u308bCX\u6226\u7565\u306f\u3001\u3082\u306f\u3084\u300c\u3042\u308b\u3068\u826f\u3044\u300d\u3082\u306e\u3067\u306f\u306a\u304f\u300c\u5fc5\u9808\u300d\u306a\u306e\u3067\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u3064\u304f\u3089\u308c\u3001\u5171\u6709\u3055\u308c\u3001\u62e1\u6563\u3055\u308c\u308b\u6700\u5927\u306e\u821e\u53f0\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30ea\u30b9\u30cb\u30f3\u30b0\u306f\u53d7\u3051\u8eab\u3067\u3042\u3063\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002<span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 Social<\/a> <\/span>\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001CX\u30c1\u30fc\u30e0\u306f\u65ad\u7247\u7684\u3067\u69cb\u9020\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u4f1a\u8a71\u3092\u6574\u7406\u3057\u3001\u5177\u4f53\u7684\u306a\u884c\u52d5\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c8\u30ec\u30f3\u30c9\u3092\u628a\u63e1\u3057\u3001\u7d20\u65e9\u304f\u5bfe\u5fdc\u3057\u3001\u9867\u5ba2\u306e\u5171\u611f\u3092\u547c\u3076\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3044\u307e\u3084\u300c\u9589\u3056\u3055\u308c\u305f\u30c9\u30a2\u306e\u5185\u5074\u300d\u3067\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u30aa\u30fc\u30d7\u30f3\u306a\u5834\u3067\u671f\u5f85\u3092\u8d85\u3048\u308b \u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5e38\u306b\u6700\u65b0\u60c5\u5831\u3092\u30ad\u30e3\u30c3\u30c1\u3057\u3001\u52b9\u679c\u7684\u306b\u30ea\u30b9\u30cb\u30f3\u30b0\u3092\u884c\u3044\u3001\u91cd\u8981\u306a\u77ac\u9593\u306b\u884c\u52d5\u3078\u79fb\u3059\u3002\u305d\u306e\u5b9f\u73fe\u306b\u6700\u9069\u306a\u306e\u304c\u3001<span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 Social<\/a> <\/span>\u306a\u306e\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-382605 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Japan_Self-Service_Capabilities_Page_Banner-300x184.png\" alt=\"\" width=\"300\" height=\"184\" srcset=\"https:\/\/www.genesys.com\/media\/Japan_Self-Service_Capabilities_Page_Banner-300x184.png 300w, https:\/\/www.genesys.com\/media\/Japan_Self-Service_Capabilities_Page_Banner-235x144.png 235w, https:\/\/www.genesys.com\/media\/Japan_Self-Service_Capabilities_Page_Banner-566x347.png 566w, https:\/\/www.genesys.com\/media\/Japan_Self-Service_Capabilities_Page_Banner.png 624w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/contact-us\">Genesys Cloud Social \u306e\u30c7\u30e2<\/a>\u3092\u3054\u5e0c\u671b\u306e\u5834\u5408\u306f\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u4eca\u65e5\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u306b\u304a\u3044\u3066\u306f\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306e\u8cea\u3053\u305d\u304c\u30d6\u30e9\u30f3\u30c9\u3092\u5dee\u5225\u5316\u3059\u308b\u6700\u5927\u306e\u8981\u56e0\u3067\u3059\u3002\u9867\u5ba2\u304c [&hellip;]<\/p>\n","protected":false},"author":1010,"featured_media":578459,"template":"","tax_priority":[54],"tax_blogtype":[17748],"tax_blogcategory":[18483,13219],"tax_contenttheme":[14862],"tax_bundle":[],"tax_contenttheme2":[16174],"tax_capability_sitewide":[16282,16338,16261],"tax_products_programs":[17529],"tax_buying_job":[16657],"tax_buyer_persona":[16922,16892],"tax_sector":[],"tax_segment":[17142,18510,17119],"class_list":["post-583934","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ja-jp","tax_blogcategory-18483","tax_blogcategory-digital-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_contenttheme2-level-up-your-technology-ja-jp","tax_capability_sitewide-inbound-ja-jp","tax_capability_sitewide-outbound-ja-jp","tax_capability_sitewide-digital-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp","tax_buying_job-job-2-solution-exploration-ja-jp","tax_buyer_persona-technical-ja-jp","tax_buyer_persona-business-ja-jp","tax_segment-smb-ja-jp","tax_segment-18510","tax_segment-midsized-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/583934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1010"}],"version-history":[{"count":16,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/583934\/revisions"}],"predecessor-version":[{"id":589787,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/583934\/revisions\/589787"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/578459"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=583934"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=583934"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=583934"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=583934"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=583934"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=583934"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=583934"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=583934"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=583934"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=583934"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=583934"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=583934"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=583934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}