{"id":577299,"date":"2025-06-17T00:46:21","date_gmt":"2025-06-17T07:46:21","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%e5%9f%ba%e6%9c%ac%e3%81%ab%e7%ab%8b%e3%81%a1%e8%bf%94%e3%82%8b%ef%bc%9a%e3%82%a4%e3%83%b3%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89%e3%83%bb%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3"},"modified":"2025-07-01T02:36:15","modified_gmt":"2025-07-01T09:36:15","slug":"back-to-basics-inbound-contact-center-software","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/back-to-basics-inbound-contact-center-software","title":{"rendered":"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068\u306f\uff1f"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>\u4e16\u754c\u304c\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u4e2d\u3001\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001\u6700\u65b0\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6c42\u3081\u3089\u308c\u308b\u6a5f\u80fd\u3068\u3001\u57fa\u672c\u69cb\u7bc9\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>[vc_row][vc_column][vc_column_text]<br \/>\n\u76ee\u6b21<\/p>\n<ul>\n<li><a href=\"#key-touchpoints\">\u30d3\u30b8\u30cd\u30b9\u6210\u529f\u306e\u305f\u3081\u306e\u6700\u91cd\u8981\u63a5\u70b9<\/a><\/li>\n<li><a href=\"#what-is-inbound\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f<\/a><\/li>\n<li><a href=\"#goals\">\u4e3b\u8981\u76ee\u6a19\u3092\u6c7a\u3081\u308b<\/a><\/li>\n<li><a href=\"#kpi\">\u6210\u529f\u3068\u306f\uff1fKPI\u3068\u6307\u6a19\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u6c7a\u5b9a<\/a><\/li>\n<li><a href=\"#training\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b9\u30bf\u30c3\u30d5\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u91cd\u8981\u6027<\/a><\/li>\n<li><a href=\"#performance\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6e2c\u5b9a\u30fb\u9069\u6b63\u8a55\u4fa1<\/a><\/li>\n<li><a href=\"#solution\">\u4fe1\u983c\u6027\u3001\u62e1\u5f35\u6027\u306e\u3042\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u9078\u3076<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"key-touchpoints\" style=\"font-size: 35px;\">\u30d3\u30b8\u30cd\u30b9\u6210\u529f\u306e\u305f\u3081\u306e\u6700\u91cd\u8981\u63a5\u70b9<\/h2>\n<p>\u9867\u5ba2\u304c\u4f01\u696d\u306b\u30ea\u30fc\u30c1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u3001\u4e00\u8cab\u6027\u3084\u4fe1\u983c\u6027\u3001\u54c1\u8cea\u306e\u9ad8\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u529f\u306e\u5fc5\u9808\u8981\u7d20\u3068\u8a00\u3048\u307e\u3059\u3002\u305d\u308c\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u30d6\u30e9\u30f3\u30c9\u96e2\u308c\u6291\u6b62\u3001\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/voice-of-the-customer-build-loyalty-one-touchpoint-at-a-time\">Voice of the Customer: Build Loyalty One Touchpoint at a Time<\/a>\u300d\uff09\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u9867\u5ba2\u3068\u4f01\u696d\u306e\u6700\u91cd\u8981\u63a5\u70b9<\/strong>\u306f\u5909\u308f\u3063\u3066\u304a\u3089\u305a\u3001\u5e38\u6642\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u73fe\u5728\u3067\u3082\u3001\u9867\u5ba2\u306f\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u9023\u7d61\u3057\u3066\u652f\u63f4\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002<strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/inbound\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a>\u306f\u3001\u56f0\u3063\u3066\u3044\u308b\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u306f\u3082\u3061\u308d\u3093\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5411\u4e0a\u306b\u6b20\u304b\u305b\u306a\u3044\u8981\u7d20<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u6700\u65b0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u9032\u5316\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u304c\u3001\u5909\u308f\u3089\u306a\u3044\u70b9\u3082\u3042\u308a\u307e\u3059\u3002\u30d6\u30e9\u30f3\u30c9\u304c\u7af6\u4e89\u3092\u52dd\u3061\u629c\u304f\u306b\u306f\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u307e\u305a<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u672c\u3092\u898b\u76f4\u3059<\/strong>\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"what-is-inbound\" style=\"font-size: 35px;\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-568806 size-resource-theme-thumbnail alignnone\" src=\"https:\/\/www.genesys.com\/media\/Inbound-genesys-cloud-cx-cta-image-580x326.jpg\" alt=\"\" width=\"580\" height=\"326\" srcset=\"https:\/\/www.genesys.com\/media\/Inbound-genesys-cloud-cx-cta-image-580x326.jpg 580w, https:\/\/www.genesys.com\/media\/Inbound-genesys-cloud-cx-cta-image-300x169.jpg 300w, https:\/\/www.genesys.com\/media\/Inbound-genesys-cloud-cx-cta-image-256x144.jpg 256w, https:\/\/www.genesys.com\/media\/Inbound-genesys-cloud-cx-cta-image-374x210.jpg 374w, https:\/\/www.genesys.com\/media\/Inbound-genesys-cloud-cx-cta-image-293x165.jpg 293w, https:\/\/www.genesys.com\/media\/Inbound-genesys-cloud-cx-cta-image.jpg 626w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/p>\n<p>\u7c21\u5358\u306b\u8a00\u3048\u3070\u3001<strong>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/strong><strong>\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u3084\u6f5c\u5728\u9867\u5ba2\u304b\u3089\u306e\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u5bfe\u5fdc\u306b\u7279\u5316\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd<\/strong>\u3067\u3059\u3002\u898b\u8fbc\u307f\u9867\u5ba2\u304c\u88fd\u54c1\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u6c42\u3081\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u65e2\u5b58\u9867\u5ba2\u304c\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u30a4\u30e9\u30a4\u30e9\u3057\u306a\u304c\u3089\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u65ad\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u652f\u6255\u3044\u306b\u56f0\u3063\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30bf\u30c3\u30d5\u306f<strong>\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u6e96\u5099<\/strong>\u3092\u6574\u3048\u3066\u304a\u304b\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u4f1a\u793e\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u5341\u5206\u306b\u628a\u63e1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u305d\u308c\u305e\u308c\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5171\u611f\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u8a13\u7df4\u3055\u308c\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3068\u306f\u53cd\u5bfe\u306b\u3001<strong>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/strong>\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/improve-outbound-call-center-engagement-to-build-customer-loyalty\">Improve Outbound Call Center Engagement to Build Customer Loyalty<\/a>\u300d\uff09\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c<strong>\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u901a\u3058\u3066\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u9867\u5ba2\u306b\u9023\u7d61<\/strong>\u3092\u53d6\u308a\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/personalize-outbound-with-agent-initiated-whatsapp-messages\">Personalize Outbound with Agent-Initiated WhatsApp Messages<\/a>\u300d\uff09\u3001\u55b6\u696d\u3001\u50b5\u6a29\u56de\u53ce\u3001\u8abf\u67fb\u3001<strong>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u884c\u3046\u305f\u3081\u306e\u4e2d\u5fc3\u7684\u90e8\u9580<\/strong>\u3067\u3059\u3002<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3069\u3053\u304b\u3089\u3067\u3082\u59cb\u307e\u308a\u5f97\u308b<\/strong>\u305f\u3081\u3001\u6700\u65b0\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u7ba1\u7406\u3067\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u7528\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u6c42\u3081\u3089\u308c\u308b\u306e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306b\u304a\u3051\u308b\u4e00\u8cab\u6027\u3068\u4fe1\u983c\u6027\u3067\u3059\u3002\u3053\u306e\u30ec\u30d9\u30eb\u306b\u5230\u9054\u3059\u308b\u306b\u306f\u3001\u76ee\u6a19\u3092\u7406\u89e3\u3057\u3001\u305d\u306e\u9054\u6210\u306b\u5411\u3051\u305f\u8a08\u753b\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"goals\" style=\"font-size: 35px;\">\u4e3b\u8981\u76ee\u6a19\u3092\u6c7a\u3081\u308b<\/h2>\n<p>\u8a08\u753b\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001<strong>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u8981\u76ee\u6a19\u3092\u78ba\u5b9a<\/strong>\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u76ee\u6a19\u3068\u3059\u308b\u4e0a\u4f4d\u6982\u5ff5\u306e\u76ee\u6a19\u3067\u3059\u3002\u305d\u308c\u306f\u3001\u9867\u5ba2\u306e\u96e2\u8131\u7387\u3092\u6e1b\u3089\u3059\u3053\u3068\u3067\u3059\u304b\u3002<\/p>\n<p>\u305d\u308c\u3068\u3082\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u512a\u5148\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3059\u304b\u3002\u6ce8\u610f\u70b9\u3053\u308c\u3089\u306e<strong>\u76ee\u6a19\u306f\u6e2c\u5b9a\u3084\u5b9a\u91cf\u5316\u3067\u304d\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093<\/strong>\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"kpi\" style=\"font-size: 35px;\">\u6210\u529f\u3068\u306f\uff1fKPI\u3068\u6307\u6a19\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u6c7a\u5b9a<\/h2>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/measure-what-matters_contact-center-efficiency\">\u6210\u529f\u4e8b\u4f8b\u306a\u3069\u3092\u53c2\u8003<\/a>\u306b\u3001<strong>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u6a19\u3092\u78ba\u5b9a<\/strong>\u3057\u305f\u3089\u3001\u9032\u6357\u72b6\u6cc1\u3092\u793a\u3059\u65b9\u6cd5\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059<strong>\u3002\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u306a KPI \u3068\u3001\u76e3\u8996\u3059\u308b\u95a2\u9023\u6307\u6a19\u3092\u5b9a\u3081\u307e\u3059<\/strong>\u3002\u6e2c\u5b9a\u53ef\u80fd\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6307\u6a19\u306f\u591a\u6570\u3042\u308a\u307e\u3059\u304c\u3001\u4e00\u5b9a\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u76e3\u8996\u3059\u3079\u304d KPI \u306f\u9650\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6210\u529f\u306b\u5411\u3051\u305f\u9032\u6357\u72b6\u6cc1\u3092\u793a\u3059\u00a0\u3092\u6c7a\u5b9a\u3057\u305f\u3089\u3001<strong>\u671f\u9650\u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u76ee\u6a19\u3092\u8a2d\u5b9a<\/strong>\u3057\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u5404 KPI \u306b\u95a2\u9023\u3059\u308b\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u76e3\u8996\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/p>\n<p>\u5f93\u6765\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u3044\u304f\u3064\u304b\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\uff1a<\/strong>\u9867\u5ba2\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u3064\u306a\u304c\u308b\u307e\u3067\u306e\u5f85\u6a5f\u6642\u9593\u3067\u3059\u3002\u3053\u306e\u6307\u6a19\u3092\u65e5\u6b21\u3001\u9031\u6b21\u3001\u5e74\u6b21\u3067\u898b\u3066\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002\u6570\u5024\u304c\u4f4e\u3044\u307b\u3069\u512a\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u5e73\u5747\u30b3\u30fc\u30eb\u653e\u68c4\u7387\uff1a<\/strong>\u5e73\u5747\u30b3\u30fc\u30eb\u653e\u68c4\u7387\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5230\u9054\u3059\u308b\u307e\u3067\u306b\u5207\u65ad\u3055\u308c\u305f\u7740\u4fe1\u547c\u306e\u6570\u3092\u793a\u3059\u5c3a\u5ea6\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u3001\u3053\u308c\u306f 5% \u672a\u6e80\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u306b\u51fa\u3066\u304b\u3089\u5bfe\u5fdc\u3092\u7d42\u4e86\u3059\u308b\u307e\u3067\u306b\u8cbb\u3084\u3057\u305f\u6642\u9593\u306e\u5e73\u5747\u5024\u3067\u3059\u3002\u30b3\u30fc\u30eb\u306e\u30bf\u30a4\u30d7\u306b\u3088\u3063\u3066 AHT \u304c\u7570\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30d6\u30ed\u30c3\u30af\u3055\u308c\u305f\u30b3\u30fc\u30eb\u306e\u5272\u5408\uff1a<\/strong>\u5168\u30b3\u30fc\u30eb\u306e\u3046\u3061\u3001\u901a\u8a71\u4e2d\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u53d7\u3051\u305f\u9867\u5ba2\u306e\u6570\u306e\u5272\u5408\u3002\u3053\u306e\u6570\u5024\u304c\u9ad8\u3044\u5834\u5408\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u7740\u4fe1\u547c\u306e\u6570\u306b\u5341\u5206\u306b\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3001\u307e\u305f\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u306b\u6642\u9593\u3092\u304b\u3051\u3059\u304e\u3066\u3044\u306a\u3044\u304b\u3069\u3046\u304b\u3092\u8a55\u4fa1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u51e6\u7406\u30b3\u30fc\u30eb\u6570\uff1a<\/strong>\u4e00\u5b9a\u671f\u9593\u306b\u51e6\u7406\u3055\u308c\u308b\u30b3\u30fc\u30eb\u6570\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u3001\u307e\u305f\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr\">\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff08IVR\uff09<\/a>\u3054\u3068\u306b\u89e3\u6790\u3055\u308c\u307e\u3059\u3002<\/li>\n<li><strong>\u901a\u8a71\u5358\u4fa1\uff08CPC\uff09\uff1a<\/strong>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u51e6\u7406\u3059\u308b\u5404\u30b3\u30fc\u30eb\u306e\u5e73\u5747\u30b3\u30b9\u30c8\u3067\u3059\u3002\u3053\u306e\u6307\u6a19\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u679c\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3042\u308a\u3001\u691c\u8a0e\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u96c6\u4e2d\u3055\u305b\u308b\u5834\u6240\u306e\u5224\u65ad\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/li>\n<li><strong>\u521d\u56de\u89e3\u6c7a\u7387\uff08FCR\uff09\uff1a<\/strong>\u9867\u5ba2\u304b\u3089\u306e\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u554f\u984c\u304c\u89e3\u6c7a\u3057\u305f\u5272\u5408\u3067\u3059\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u3053\u308c\u306f\u6700\u3082\u91cd\u8981\u306a\u6307\u6a19\u306e 1 \u3064\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u91cd\u8981\u6307\u6a19\u3068 KPI \u4e00\u89a7<\/a><br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/important-kpi-for-call-center\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044\u91cd\u8981\u6307\u6a19\u3084 KPI \u7ba1\u7406\u306e\u30b3\u30c4\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"training\" style=\"font-size: 35px;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b9\u30bf\u30c3\u30d5\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u91cd\u8981\u6027<\/h2>\n<p>\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3078\u306e\u6025\u901f\u306a\u79fb\u884c\u3068\u3001\u9867\u5ba2\u304b\u3089\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u9700\u8981\u5897\u306b\u4f34\u3044\u3001\u4f01\u696d\u304c\u6210\u529f\u3092\u53ce\u3081\u308b\u4e0a\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u307e\u3059\u307e\u3059\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5074\u3067\u5f93\u696d\u54e1\u306b\u5341\u5206\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3067\u304d\u306a\u3044\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002\u7406\u7531\u306f\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u6025\u6fc0\u306a\u9032\u5316\u3001\u4e0d\u9069\u5207\u306a\u30c4\u30fc\u30eb\u3001\u9ad8\u3044\u96e2\u8077\u7387\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u65b0\u3057\u3044\u5f93\u696d\u54e1\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u8fc5\u901f\u306b\u884c\u3044\u3001\u65e2\u5b58\u306e\u5f93\u696d\u54e1\u3092\u518d\u6559\u80b2\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u5e78\u3044\u306a\u3053\u3068\u306b\u3001\u73fe\u5728\u306e\u74b0\u5883\u306b\u304a\u3044\u3066\u306f\u3001<strong>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30d9\u30fc\u30b9\u306e\u30c4\u30fc\u30eb<\/strong>\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/ai-copilots-boost-agent-performance-and-maximize-roi\">AI Copilots: Boost Agent Performance and Maximize ROI<\/a>\u300d\uff09\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"performance\" style=\"font-size: 35px;\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6e2c\u5b9a\u30fb\u9069\u6b63\u8a55\u4fa1<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-480189 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Design-LP-WEM.png\" alt=\"\" width=\"536\" height=\"402\" srcset=\"https:\/\/www.genesys.com\/media\/Design-LP-WEM.png 1024w, https:\/\/www.genesys.com\/media\/Design-LP-WEM-300x225.png 300w, https:\/\/www.genesys.com\/media\/Design-LP-WEM-192x144.png 192w\" sizes=\"(max-width: 536px) 100vw, 536px\" \/><br \/>\n\u6210\u529f\u3092\u53ce\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u30c1\u30fc\u30e0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3060\u3051\u3067\u306a\u304f\u3001\u5404\u30b9\u30bf\u30c3\u30d5\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u30b9\u30ad\u30eb\u30ec\u30d9\u30eb\u306e\u628a\u63e1\u3001\u6210\u9577\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306f\u3001\u901a\u5e38\u3001\u4f01\u696d\u304c\u4f7f\u7528\u3057\u3066\u3044\u308b\u81ea\u5df1\u8a55\u4fa1\u3084\u76f8\u4e92\u8a55\u4fa1\u306b\u3088\u308a\u6e2c\u5b9a\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001AHT \u3084\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b9\u30b3\u30a2\u306a\u3069\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u304b\u3089\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3082\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6b63\u78ba\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u4f4e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5f93\u696d\u54e1\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u4eba\u6750\u3092\u8a55\u4fa1\u3057\u3066\u5831\u5968\u3092\u4e0e\u3048\u3001\u5b9a\u7740\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30ab\u30fc\u3084\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30ab\u30fc\u304c\u5897\u3048\u305f\u4eca\u3001\u8a55\u4fa1\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u96e3\u3057\u3044\u5834\u5408\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong>AI \u30d9\u30fc\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u30c4\u30fc\u30eb<\/strong>\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/modernizing-the-employee-experience-with-an-ai-powered-wem-solution\">Modernize the Employee Experience with AI-Powered WEM Tools<\/a>\u300d\uff09\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u300c\u30b2\u30fc\u30e0\u5f62\u5f0f\u300d\u3067\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u5f93\u696d\u54e1\u306e\u610f\u6b32\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AI \u306f\u3001\u5f93\u696d\u54e1\u306e\u696d\u52d9\u72b6\u6cc1\u3084\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6539\u5584\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u63d0\u4f9b\u3067\u304d\u308b\u305f\u3081\u3001<strong>\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u306b\u5f79\u7acb\u3061\u307e\u3059<\/strong>\u3002\u307e\u305f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f<strong>\u81ea\u52d5\u8981\u7d04<\/strong>\uff08<a href=\"https:\/\/www.genesys.com\/definitions\/what-is-ai-summarization\">AI summarization<\/a>\uff09\u3068\u4f1a\u8a71\u578b\u306e\u611f\u60c5\u5206\u6790\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5168\u5bb9\u3092\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001<strong>\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30b3\u30fc\u30c1\u30f3\u30b0\u3084\u77e5\u8b58\u79fb\u8ee2<\/strong>\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"solution\" style=\"font-size: 35px;\">\u4fe1\u983c\u6027\u3001\u62e1\u5f35\u6027\u306e\u3042\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u9078\u3076<\/h2>\n<p>\u9867\u5ba2\u304c\u671b\u3080\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u3064\u306a\u304c\u308a\u65b9\u306f\u3001\u5e38\u306b\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u304c\u3044\u308b\u5834\u6240\u3067\u3001\u5171\u611f\u3068\u7406\u89e3\u3092\u6301\u3063\u3066\u3001\u9700\u8981\u306b\u5bb9\u6613\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\" wp-image-557612 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-\u304c\u9078\u3070\u308c\u308b\u7406\u7531-300x164.png\" alt=\"Genesys Cloud \u304c\u9078\u3070\u308c\u308b\u7406\u7531\" width=\"342\" height=\"187\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-\u304c\u9078\u3070\u308c\u308b\u7406\u7531-300x164.png 300w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-\u304c\u9078\u3070\u308c\u308b\u7406\u7531-264x144.png 264w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-\u304c\u9078\u3070\u308c\u308b\u7406\u7531-220x120.png 220w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-\u304c\u9078\u3070\u308c\u308b\u7406\u7531.png 440w\" sizes=\"(max-width: 342px) 100vw, 342px\" \/><br \/>\n\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u9700\u8981\u304c\u9ad8\u307e\u308b\u306a\u304b\u3001\u4f01\u696d\u306b\u5fc5\u8981\u306a\u306e\u306f\u4fe1\u983c\u6027\u3001\u62e1\u5f35\u6027\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9\u304c Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3059\u308b\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3001AI \u3092\u5b8c\u5168\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u73fe\u5728\u3068\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p style=\"text-align: left;\"><a style=\"background-color: #ff451a; color: white; padding: 10px 20px; border-radius: 5px; text-decoration: none; font-size: 16px; display: inline-block;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/why-companies-choose-genesys-cloud?ost_tool=blog&#038;ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">\u4eca\u3059\u3050\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<br \/>\n<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65b9\u306f\u4e0b\u8a18\u306e\u30da\u30fc\u30b8\u3082\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/inbound\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6b63\u3057\u3044\u9078\u3073\u65b9<\/a>\u300d<\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u4e16\u754c\u304c\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u4e2d\u3001\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001\u6700\u65b0\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6c42\u3081\u3089\u308c\u308b\u6a5f\u80fd\u3068\u3001\u57fa\u672c\u69cb\u7bc9\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002 [vc_row][vc_colum [&hellip;]<\/p>\n","protected":false},"author":1086,"featured_media":538856,"template":"","tax_priority":[55],"tax_blogtype":[17748],"tax_blogcategory":[15929,13116,13219,17561],"tax_contenttheme":[14862],"tax_bundle":[17448],"tax_contenttheme2":[],"tax_capability_sitewide":[16282,16338,16261],"tax_products_programs":[],"tax_buying_job":[16646],"tax_buyer_persona":[16892],"tax_sector":[],"tax_segment":[17142],"class_list":["post-577299","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-55","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-cloud-ja-jp","tax_blogcategory-digital-ja-jp","tax_blogcategory-workforce-engagement-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_bundle-digital-fy22-ja-jp","tax_capability_sitewide-inbound-ja-jp","tax_capability_sitewide-outbound-ja-jp","tax_capability_sitewide-digital-ja-jp","tax_buying_job-job-1-problem-identification-ja-jp","tax_buyer_persona-business-ja-jp","tax_segment-smb-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/577299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1086"}],"version-history":[{"count":16,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/577299\/revisions"}],"predecessor-version":[{"id":579898,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/577299\/revisions\/579898"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/538856"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=577299"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=577299"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=577299"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=577299"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=577299"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=577299"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=577299"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=577299"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=577299"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=577299"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=577299"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=577299"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=577299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}