{"id":559753,"date":"2025-04-01T02:53:04","date_gmt":"2025-04-01T09:53:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=559753"},"modified":"2025-04-06T22:50:18","modified_gmt":"2025-04-07T05:50:18","slug":"proactive-service-using-ai-to-anticipate-customer-needs","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs","title":{"rendered":"AI \u3092\u6d3b\u7528\uff01\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6c72\u307f\u53d6\u3063\u3066\u5fdc\u3048\u308b\u3001\u3000\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u3078"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u9867\u5ba2\u304b\u3089\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u3001\u4f01\u696d\u306f AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u5c0e\u5165\u3057\u3001<strong>\u4e8b\u5f8c\u5bfe\u5fdc\u578b\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\uff08\u5148\u53d6\u308a\u578b\u30b5\u30fc\u30d3\u30b9\uff09\u3078\u3068\u79fb\u884c<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30e2\u30c7\u30eb\u3067\u306f\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5f8c\u306b\u5bfe\u51e6\u3092\u884c\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001AI \u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u304c\u554f\u984c\u306e\u5b58\u5728\u3092\u8a8d\u8b58\u3059\u308b\u524d\u306b\u3001\u4f01\u696d\u304c\u30cb\u30fc\u30ba\u3092\u7684\u78ba\u306b\u4e88\u6e2c\u3057\u3001\u89e3\u6c7a\u7b56\u3092\u5148\u306b\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u6226\u7565\u306b\u304a\u3044\u3066\u306f\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff08\u4e88\u6e2c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u3092\u5f37\u5316\u3057\u3001\u5148\u56de\u308a\u3057\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002CX \u3092\u5927\u304d\u304f\u5411\u4e0a\u3055\u305b\u307e\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001AI \u306f\u4f01\u696d\u304c\u4e00\u6b69\u5148\u3092\u884c\u304f\u3046\u3048\u3067\u975e\u5e38\u306b\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><strong>\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#ai-effect\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b AI \u306e\u52b9\u679c<\/a><\/li>\n<li><a href=\"#competitive-advantage\">AI \u3092\u5229\u7528\u3057\u305f\u7af6\u4e89\u529b\u306e\u5f37\u5316<\/a><\/li>\n<li><a href=\"#predictive-analytics\">\u4e88\u6e2c\u5206\u6790\u3092\u6d3b\u7528\u3057\u3066 CX \u3092\u5909\u9769<\/a><\/li>\n<li><a href=\"#empathy\">AI \u3092\u6d3b\u7528\u3057\u3066\u5171\u611f\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306e\u6838<\/a><\/li>\n<li><a href=\"#challenges\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a AI \u5b9f\u88c5\u306e\u8ab2\u984c\u3068\u6d3b\u7528\u6cd5<\/a><\/li>\n<li><a href=\"#future\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306e CX \u306e\u672a\u6765\u3092\u30b5\u30dd\u30fc\u30c8<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"ai-effect\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b AI \u306e\u52b9\u679c<\/h2>\n<p>\u5f93\u6765\u306e CX \u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001\u9867\u5ba2\u304c\u554f\u3044\u5408\u308f\u305b\u3057\u3066\u304b\u3089\u554f\u984c\u304c\u767a\u899a\u3057\u307e\u3059\u3002\u3064\u307e\u308a\u4e8b\u5f8c\u5bfe\u5fdc\u306e\u305f\u3081\u3001\u9867\u5ba2\u306f\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u611f\u3058\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u306a\u3044\u3068\u611f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a CX \u306e\u5834\u5408\u3001\u4f01\u696d\u306f\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u524d\u306b\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u304c\u6c17\u3065\u304f\u3053\u3068\u306a\u304f\u3001\u554f\u984c\u3092\u4e8b\u524d\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-experience-in-the-age-of-ai?ost_tool=blog&#038;ost_campaign=cp0005332_tofu_cl-lp&#038;ost_content=customer_experience_in_the_age_of_ai\">AI \u6642\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u300d\u306b\u3088\u308b\u3068\u3001\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f <strong>CX \u30ea\u30fc\u30c0\u30fc\u306e 72% \u304c\u3001\u5c06\u6765\u7684\u306b\u306f\u4eba\u5de5\u77e5\u80fd\u306b\u3088\u308a\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u304c\u4fc3\u9032\u3055\u308c\u308b\u3068\u8003\u3048\u3066\u304a\u308a<\/strong>\u3001CX \u5909\u9769\u306b\u304a\u3051\u308b AI \u306e\u91cd\u8981\u6027\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u79fb\u884c\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u540c\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f <strong>CX \u30ea\u30fc\u30c0\u30fc\u306e 59% \u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b AI \u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08LCV\uff09\u304c\u5411\u4e0a\u3059\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u4f01\u696d\u306f\u3001<strong>AI \u306e\u4e88\u6e2c\u6a5f\u80fd\u3092\u6d3b\u7528<\/strong>\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/want-to-jump-start-your-cx-adopt-ai\">Want to Jump-Start Your CX? Adopt AI<\/a>\u300d\uff09\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u62bc\u3057\u3064\u3051\u304c\u307e\u3057\u3044\u30b5\u30dd\u30fc\u30c8\u3067\u306f\u306a\u304f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9069\u5207\u3067\u601d\u3044\u3084\u308a\u306e\u3042\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002AI \u306f\u3001\u9867\u5ba2\u306e\u624b\u3092\u4e00\u5207\u7169\u308f\u305b\u308b\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u691c\u51fa\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3066\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002AI \u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e8b\u524d\u306b\u4e88\u6e2c\u3057\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001CX \u306e\u5f37\u5316\u4ee5\u5916\u306b\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u9577\u671f\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u69cb\u7bc9\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"competitive-advantage\">AI \u3092\u5229\u7528\u3057\u305f\u7af6\u4e89\u529b\u306e\u5f37\u5316<\/h2>\n<p>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\uff08\u5148\u53d6\u308a\u578b\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\uff09\u306f\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u6838\u3067\u3059\u3002\u3069\u3061\u3089\u3082\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u304c<strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u76f4\u7d50\u3059\u308b\u696d\u7a2e\u306b\u304a\u3044\u3066\u7279\u306b\u6709\u52b9<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u3088\u308a\u3001AI \u306f\u81a8\u5927\u306a\u91cf\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5206\u6790\u3057\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u70b9\u3001\u50be\u5411\u3001\u4eca\u5f8c\u306e\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u4eba\u5de5\u77e5\u80fd\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u307e\u3082\u306a\u304f\u88fd\u54c1\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306b\u306a\u308a\u305d\u3046\u306a\u9867\u5ba2\u306e\u8cfc\u8cb7\u30d1\u30bf\u30fc\u30f3\u3084\u30b5\u30a4\u30c8\u884c\u52d5\u3092\u691c\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<strong>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u5f85\u3064\u306e\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306f\u5148\u306b\u30ea\u30bd\u30fc\u30b9\u3001\u30d2\u30f3\u30c8\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b<\/strong>\u306e\u3067\u3059\u3002[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;547712&#8243; css=&#8221;.vc_custom_1731515838993{margin-top: 1.5em !important;margin-right: 1.5em !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1741070062363{margin-top: 1.0em !important;}&#8221;]<\/p>\n<h3 class=\"h4\">Genesys Cloud AI\uff1a\u30b5\u30fc\u30d3\u30b9\u52b9\u7387\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u5f37\u5316<\/h3>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/resources\/why-companies-choose-genesys-cloud-for-ai-and-automation?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"\">eBook\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u306f\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u9023\u643a\u3057\u3001\u554f\u984c\u304c\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3059\u308b\u524d\u306b\u5bfe\u51e6\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b\u3057\u307e\u3059\u3002AI \u30d9\u30fc\u30b9\u306e\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3092\u9069\u7528\u3059\u308c\u3070\u3001\u554f\u984c\u89e3\u6c7a\u7528\u306e\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u306b\u9867\u5ba2\u3092\u8a98\u5c0e\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001<strong>\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3001\u9069\u5207\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3001\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001AI 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href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-analytics\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5408\u7406\u5316<\/a>\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u8efd\u6e1b\u3057\u3001<strong>\u9867\u5ba2\u3068\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u306e\u8cb4\u91cd\u306a\u6642\u9593\u3092\u7bc0\u7d04<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e 66% \u304c\u3001AI \u306b\u3088\u3063\u3066 CX \u30c1\u30fc\u30e0\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u9ad8\u307e\u308b\u3068\u8003\u3048\u3066\u3044\u308b\u3053\u3068\u306f\u3001\u4e0d\u601d\u8b70\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u306a\u305c\u306a\u3089\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u306b\u3088\u308a AI \u304c\u65e5\u5e38\u7684\u306a\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3088\u3046\u306b\u306a\u308c\u3070\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp?post_type=blog&amp;p=552221\">\u5f93\u696d\u54e1\u304c\u5358\u7d14\u696d\u52d9\u304b\u3089\u89e3\u653e\u3055\u308c\u3001\u8907\u96d1\u306a\u30bf\u30b9\u30af\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b<\/a>\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u306f\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30aa\u30d5\u30a1\u30fc\u3084\u30ec\u30b3\u30e1\u30f3\u30c9\u6a5f\u80fd\u3092\u901a\u3058\u3066\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u8cfc\u5165\u5c65\u6b74\u3068\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u3053\u306e\u305f\u3081\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e3b\u5c0e\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u969b\u306b\u3001<strong>\u5404\u9867\u5ba2\u306e\u56fa\u6709\u306e\u50be\u5411\u306b\u5408\u81f4\u3057\u305f\u95a2\u9023\u6027\u306e\u9ad8\u3044\u63d0\u6848\u3092\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u884c\u3046<\/strong>\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u300c\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u304a\u3051\u308b\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u300d\u3092\u884c\u3046\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3092\u7406\u89e3\u3057\u5927\u5207\u306b\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"predictive-analytics\">\u4e88\u6e2c\u5206\u6790\u3092\u6d3b\u7528\u3057\u3066 CX \u3092\u5909\u9769<\/h2>\n<p>\u4e88\u6e2c\u5206\u6790\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306e\u57fa\u76e4\u3067\u3059\u3002AI \u30d9\u30fc\u30b9\u306e\u4e88\u6e2c\u5206\u6790\u3092\u5229\u7528\u3059\u308c\u3070\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3001\u50be\u5411\u304b\u3089\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u5c06\u6765\u306e\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp?post_type=capabilities&amp;p=269587\">\u4f01\u696d\u306f\u9867\u5ba2\u306e\u8981\u6c42\u3092\u4e88\u6e2c<\/a>\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u3088\u3046\u306a\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u8abf\u67fb\u3057\u305f\u7d50\u679c\u3001\u7279\u306b\u5927\u304d\u306a\u52b9\u679c\u3092\u6301\u3064\u9818\u57df\u306f\u6b21\u306e 3\u3064\u3067\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li><strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-orchestration\">\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/a>\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u3001\u9867\u5ba2\u304c\u6700\u3082\u652f\u63f4\u3092\u5fc5\u8981\u3068\u3059\u308b\u5834\u6240\u3068\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059<\/li>\n<li><strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\uff1a<\/strong>\u540c\u69d8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8fbf\u308a\u3001\u30cb\u30fc\u30ba\u3092\u6301\u3064\u3059\u3079\u3066\u306e\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30dd\u30a4\u30f3\u30c8\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059<\/li>\n<li><strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u9069\u5316\uff1a<\/strong>\u65b0\u898f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08\u7279\u5b9a\u306e\u9867\u5ba2\u5411\u3051\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u304c\u8a08\u753b\u3069\u304a\u308a\u306b\u6a5f\u80fd\u3059\u308b\u3088\u3046\u306b\u8abf\u6574\u3057\u307e\u3059\u3002CX \u30ea\u30fc\u30c0\u30fc\u306e\u72d9\u3044\u3069\u304a\u308a\u306b\u3001\u78ba\u5b9f\u306b\u5909\u66f4\u3092\u9069\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-experience-in-the-age-of-ai?ost_tool=blog&#038;ost_campaign=cp0005332_tofu_cl-lp&#038;ost_content=customer_experience_in_the_age_of_ai\">AI \u6642\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u306e\u8abf\u67fb\u7d50\u679c\u306b\u3088\u308a\u3001\u6f5c\u5728\u7684\u306a\u52b9\u679c\u304c\u660e\u78ba\u306b\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<strong>\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e 76% \u304c\u3001AI \u3092\u5229\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001<strong>72% \u304c AI \u3092\u5229\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u554f\u984c\u70b9\u3092\u7279\u5b9a<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e88\u6e2c\u5206\u6790\u306b\u3088\u308a\u4f01\u696d\u306f\u9867\u5ba2\u306e\u884c\u52d5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u628a\u63e1\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30d5\u30ea\u30af\u30b7\u30e7\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u5bfe\u51e6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308c\u3070\u300c\u3069\u306e\u3088\u3046\u306b\u4fee\u6b63\u3067\u304d\u308b\u304b\u300d\u304b\u3089\u300c\u3069\u3046\u3059\u308c\u3070\u9632\u6b62\u3067\u304d\u308b\u304b\u300d\u306b\u30b5\u30fc\u30d3\u30b9\u30e2\u30c7\u30eb\u306e\u65b9\u5411\u304c\u5927\u304d\u304f\u5909\u308f\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"empathy\">AI \u3092\u6d3b\u7528\u3057\u3066\u5171\u611f\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306e\u6838<\/h2>\n<p><strong>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306f<\/strong>\u52b9\u7387\u6027\u3068\u7d50\u3073\u4ed8\u3051\u3089\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u304c\u3001<strong>\u5171\u611f\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u822c\u3092\u63d0\u4f9b\u3059\u308b\u624b\u6bb5\u3067\u3082\u3042\u308a\u307e\u3059<\/strong>\u3002AI \u30d9\u30fc\u30b9\u306e\u611f\u60c5\u30fb\u5171\u611f\u5206\u6790\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ad\u30fc\u30ef\u30fc\u30c9\u3084\u884c\u52d5\u3001\u904e\u53bb\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u57fa\u3065\u3044\u3066\u3001\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u4e0d\u6e80\u3092\u611f\u3058\u3066\u3044\u308b\u9867\u5ba2\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u5171\u611f\u3068\u7406\u89e3\u3092\u6301\u3063\u3066\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u9867\u5ba2\u306e\u4e0d\u5b89\u306b\u5411\u304d\u5408\u3044\u306a\u304c\u3089\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5171\u611f\u5206\u6790\u306f\u6025\u901f\u306b CX \u30ea\u30fc\u30c0\u30fc\u306e\u95a2\u5fc3\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e 20% \u304c\u3001\u3059\u3067\u306b AI \u3092\u6d3b\u7528\u3057\u305f\u5171\u611f\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u3066\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e AI \u3092\u6d3b\u7528\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u4eba\u9593\u540c\u58eb\u306e\u5171\u611f\u306b\u4ee3\u308f\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u4eba\u9593\u306e\u5171\u611f\u529b\u3092\u5897\u5f37\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u304f\u307f\u53d6\u308b\u5834\u5408\u3082\u3001\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b8c\u74a7\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u4f9b\u3059\u308b\u5834\u5408\u3082\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u5171\u611f\u30c4\u30fc\u30eb\u306f\u9867\u5ba2\u8996\u70b9\u3067\u611f\u60c5\u3092\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u7406\u89e3\u3059\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306b\u6b20\u304b\u305b\u306a\u3044\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"challenges\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a AI \u5b9f\u88c5\u306e\u8ab2\u984c\u3068\u6d3b\u7528\u6cd5<\/h2>\n<p>AI \u3092\u5b9f\u88c5\u3057\u3066\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u3092\u884c\u3046\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u8ab2\u984c\u3082\u3042\u308a\u307e\u3059\u3002\u4e0a\u8a18\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u5f37\u8abf\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u30c7\u30fc\u30bf\u54c1\u8cea\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306f\u591a\u304f\u306e CX \u30ea\u30fc\u30c0\u30fc\u306b\u3068\u3063\u3066\u6700\u5927\u306e\u8ab2\u984c\u3067\u3042\u308a\u3001\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e 64% \u304c <strong>AI \u5c0e\u5165\u306e\u4e3b\u306a\u969c\u5bb3\u3068\u3057\u3066\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc<\/strong>\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5927\u91cf\u306e\u9ad8\u54c1\u8cea\u306a\u30c7\u30fc\u30bf\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001<strong>\u5805\u7262\u306a\u30c7\u30fc\u30bf\u7ba1\u7406\u3068\u53b3\u683c\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d7\u30ed\u30c8\u30b3\u30eb\u304c\u5fc5\u8981<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u793e\u5185\u3067 AI \u5c0e\u5165\u3078\u306e\u53cd\u5bfe\u304c\u8d77\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e 66% \u306f\u660e\u78ba\u306a AI \u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u304c\u3042\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u304c\u300149% \u306f\u5f93\u696d\u54e1\u304c AI \u306b\u95a2\u3059\u308b\u4e0d\u5b89\u3092\u62b1\u3044\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u3001\u305d\u308c\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/using-ai-in-customer-service-to-cultivate-trust-not-fear\">\u4eba\u54e1\u524a\u6e1b\u306b\u5bfe\u3059\u308b\u61f8\u5ff5\u306b\u95a2\u4fc2\u3057\u3066\u3044\u308b\u5834\u5408\u304c\u591a\u3044<\/a>\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u969c\u58c1\u3092\u4e57\u308a\u8d8a\u3048\u308b\u305f\u3081\u306b\u3001\u4f01\u696d\u306f\u5f93\u696d\u54e1\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u63a8\u9032\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u300c\u4eba\u9593\u306e\u80fd\u529b\u306b\u7f6e\u304d\u63db\u308f\u308b\u306e\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u4eba\u9593\u306e\u80fd\u529b\u3092\u5f37\u5316\u3059\u308b\u300d\u30c4\u30fc\u30eb\u3068\u3057\u3066\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u91cd\u8981\u6027\u3092\u5f37\u8abf\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<strong>\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306b\u304a\u3051\u308b AI \u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5f37\u8abf<\/strong>\u3059\u308b\u3053\u3068\u3067\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/preparing-your-contact-center-workforce-for-the-ai-revolution\">Preparing Your Contact Center Workforce for the AI Revolutio<\/a>n\u300d\uff09\u3001\u5f93\u696d\u54e1\u306e\u7406\u89e3\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8ab2\u984c\u306f\u3042\u308a\u307e\u3059\u304c\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u88c5\u3059\u308b\u6f5c\u5728\u7684\u30e1\u30ea\u30c3\u30c8\u306f\u7121\u8996\u3067\u304d\u306a\u3044\u307b\u3069\u5927\u304d\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306f\u5e38\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u6c42\u3081\u3066\u304a\u308a\u3001<strong>CX \u306b\u304a\u3051\u308b AI \u306e\u5f79\u5272\u306f\u62e1\u5927\u3059\u308b\u4e00\u65b9<\/strong>\u3067\u3059\u3002\u5b9f\u969b\u3001\u8abf\u67fb\u306b\u53c2\u52a0\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e 83% \u306f\u3053\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u5c06\u6765\u306e\u91cd\u8981\u306a\u5dee\u5225\u5316\u8981\u56e0\u306b\u306a\u308b\u3068\u8003\u3048\u3066\u304a\u308a\u300157% \u306f\u696d\u7e3e\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"future\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306e CX \u306e\u672a\u6765\u3092\u30b5\u30dd\u30fc\u30c8<\/h2>\n<p>AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u79fb\u884c\u306f\u3001<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306e\u30d1\u30e9\u30c0\u30a4\u30e0\u30b7\u30d5\u30c8<\/strong>\uff08\u300c<a href=\"https:\/\/www.genesys.com\/blog\/post\/how-ai-is-powering-results-at-scale-for-three-european-genesys-customers\">How AI Is Powering Results at Scale for Three Genesys Customers<\/a>\u300d\uff09\u3068\u8a00\u3048\u307e\u3059\u3002AI \u3092\u5229\u7528\u3057\u3066\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u524d\u306b\u5bfe\u51e6\u3057\u307e\u3059\u3002\u307e\u305f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-cx-personalization\">\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/a>\u3059\u308b\u3053\u3068\u3067\u4f01\u696d\u306f CX \u3092\u5f37\u5316\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u5171\u611f\u529b\u306e\u9ad8\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092 CX \u6226\u7565\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u306b\u6210\u529f\u3059\u308c\u3070\u3001\u4f01\u696d\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6025\u901f\u306b\u9032\u5316\u3059\u308b<strong>\u9867\u5ba2\u4e2d\u5fc3\u306e\u5e02\u5834\u74b0\u5883\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u306e\u5730\u4f4d\u3092\u78ba\u7acb<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066 <a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/utilize-ai-for-future-cx\">AI 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