{"id":553465,"date":"2025-10-24T05:59:42","date_gmt":"2025-10-24T12:59:42","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=553465"},"modified":"2025-10-24T05:59:42","modified_gmt":"2025-10-24T12:59:42","slug":"ai-chatbot-guide","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-chatbot-guide","title":{"rendered":"AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u7a2e\u985e\u3068\u4ed5\u7d44\u307f\u3001\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u3001\u4eba\u5de5\u77e5\u80fd\u306e\u6280\u8853\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u5bfe\u8a71\u3092\u81ea\u52d5\u5316\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u3084\u4ed5\u7d44\u307f\u3001\u305d\u306e\u4e2d\u3067 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306a\u3069\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\u5404\u696d\u754c\u306b\u304a\u3051\u308b\u6d3b\u7528\u4f8b\u3082\u53d6\u308a\u4e0a\u3052\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u5c0e\u5165\u306b\u5411\u3051\u305f\u691c\u8a0e\u6750\u6599\u3068\u3057\u3066\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong class=\"text-28\">\u76ee\u6b21<\/strong><\/p>\n<ol>\n<li class=\"text-22\"><a href=\"#link01\"><strong class=\"text-22\">\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f<\/strong><\/a><\/li>\n<li class=\"text-22\"><a href=\"#link02\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u3068\u4ed5\u7d44\u307f<\/strong><\/a><\/li>\n<li class=\"text-22\"><a href=\"#link03\"><strong>\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/strong><\/a><\/li>\n<li class=\"text-22\"><a href=\"#link04\"><strong>\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/strong><\/a><\/li>\n<li class=\"text-22\"><a href=\"#link05\"><strong>\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u304c\u5411\u3044\u3066\u3044\u308b\u30b1\u30fc\u30b9<\/strong><\/a><\/li>\n<li class=\"text-22\"><a href=\"#link06\"><strong>\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u696d\u754c\u5225\u6d3b\u7528\u4f8b<\/strong><\/a><\/li>\n<li class=\"text-22\"><a href=\"#link07\"><strong>\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u4e8b\u4f8b<\/strong><\/a><\/li>\n<li class=\"text-22\"><a href=\"#link08\"><strong class=\"text-20\">\u00a0AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u6d3b\u7528\u3057\u3088\u3046<\/strong><\/a><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><a id=\"link01\"><\/a>1. AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f<\/h2>\n<p>AI \u306f\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u4eba\u9593\u306e\u77e5\u80fd\u3092\u6a21\u5023\u3057\u3001\u5b66\u7fd2\u3084\u5224\u65ad\u3001\u63a8\u8ad6\u7b49\u3092\u884c\u3046\u6280\u8853\u3067\u3059\u3002 Artificial Intelligence \u306e\u7565\u79f0\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u4eba\u5de5\u77e5\u80fd\u300d\u3068\u8a33\u3055\u308c\u307e\u3059\u3002\u305d\u306e\u4e2d\u5fc3\u6280\u8853\u306f\u6a5f\u68b0\u5b66\u7fd2\u306b\u3042\u308a\u3001\u97f3\u58f0\u8a8d\u8b58\u3084 AI \u5bb6\u96fb\u3001\u81ea\u52d5\u904b\u8ee2\u3001\u305d\u3057\u3066\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u5e83\u304f\u7528\u3044\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8fd1\u5e74\u3067\u306f\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u3092\u5b66\u7fd2\u3057\u3066\u65b0\u3057\u3044\u30c6\u30ad\u30b9\u30c8\u3092\u751f\u6210\u3059\u308b\u300c\u751f\u6210 AI \u300d\u3082\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u642d\u8f09\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u308b\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u3088\u3046\u306b\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u306b\u5bfe\u3057\u3066\u77ac\u6642\u306b\u751f\u6210 AI \u304c\u81ea\u52d5\u5fdc\u7b54\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n\u306a\u304a\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u306f\u300c AI \u975e\u642d\u8f09\u578b\uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff09\u300d\u3068\u300c AI \u642d\u8f09\u578b\uff08 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff09\u300d\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<span lang=\"EN-US\"> VS AI <\/span>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u9055\u3044<\/h3>\n<p>\u5f93\u6765\u304b\u3089\u3042\u308b AI \u975e\u642d\u8f09\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u767b\u9332\u3055\u308c\u305f\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u554f\u3044\u304b\u3051\u306b\u5bfe\u3057\u3066\u81ea\u52d5\u8fd4\u7b54\u3057\u3066\u304f\u308c\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002\u4e00\u65b9\u3001 AI \u306f\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u304b\u3089\u6a5f\u68b0\u5b66\u7fd2\u3092\u884c\u3044\u3001\u8cea\u554f\u306e\u610f\u56f3\u3092\u8aad\u307f\u53d6\u3063\u3066\u56de\u7b54\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002\u56de\u7b54\u5185\u5bb9\u306b\u67d4\u8edf\u6027\u304c\u3042\u308a\u3001\u3088\u308a\u4eba\u9593\u306b\u8fd1\u3044\u81ea\u7136\u306a\u4f1a\u8a71\u304c\u53ef\u80fd\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link02\"><\/a>2.\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u3068\u4ed5\u7d44\u307f<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<table style=\"width: 86.429%; border-collapse: collapse; height: 176px;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"width: 30.628%;\"><strong>\u7a2e\u985e<\/strong><\/td>\n<td style=\"width: 69.372%;\"><strong>\u7279\u5fb4<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 30.628%;\">\u30b7\u30ca\u30ea\u30aa\u578b<\/td>\n<td style=\"width: 69.372%;\">\u4e8b\u524d\u306b\u8a2d\u5b9a\u3057\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u3082\u3068\u306b\u4f1a\u8a71\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 30.628%;\">\u8f9e\u66f8\u578b<\/td>\n<td style=\"width: 69.372%;\">\u4e8b\u524d\u306b\u767b\u9332\u3057\u305f\u5358\u8a9e\u3068\u305d\u308c\u306b\u5bfe\u3059\u308b\u56de\u7b54\u304b\u3089\u4f1a\u8a71\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 30.628%;\">\u00a0AI \u578b<\/td>\n<td style=\"width: 69.372%;\">\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u304b\u3089\u6a5f\u68b0\u5b66\u7fd2\u3092\u884c\u3044\u3001\u305d\u306e\u5b66\u7fd2\u5185\u5bb9\u304b\u3089\u56de\u7b54\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002<br \/>\n\u751f\u6210 AI \u642d\u8f09\u306e\u5834\u5408\u306f\u3001\u4f1a\u8a71\u306e\u3088\u3046\u306a\u30c6\u30ad\u30b9\u30c8\u3092\u77ac\u6642\u306b\u8fd4\u7b54\u3059\u308b\u6a5f\u80fd\u3082\u3042\u308a\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u305d\u308c\u305e\u308c\u4ed5\u7d44\u304c\u7570\u306a\u308a\u307e\u3059\u306e\u3067\u3001\u7279\u5fb4\u3084\u4ed5\u69d8\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u30b7\u30ca\u30ea\u30aa\u578b<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;553491&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]\u3042\u3089\u304b\u3058\u3081\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u8a2d\u5b9a\u3057\u3001\u305d\u306e\u5185\u5bb9\u306b\u5f93\u3063\u3066\u56de\u7b54\u3057\u307e\u3059\u3002\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u305f\u8cea\u554f\u306b\u5bfe\u3059\u308b\u9078\u629e\u80a2\u3092\u63d0\u793a\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u9078\u3093\u3067\u3082\u3089\u3046\u3053\u3068\u3067\u56de\u7b54\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u8f9e\u66f8\u578b<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;553492&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]\u767b\u9332\u3055\u308c\u305f\u5358\u8a9e\u3068\u305d\u308c\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u3082\u3068\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u8cea\u554f\u3078\u56de\u7b54\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c\u30ed\u30b0\u30a4\u30f3\u300d\u3068\u3044\u3046\u5358\u8a9e\u304c\u5165\u529b\u3055\u308c\u305f\u3089\u3001\u3042\u3089\u304b\u3058\u3081\u767b\u9332\u3055\u308c\u3066\u3044\u308b\u300c\u30ed\u30b0\u30a4\u30f3\u306e\u624b\u9806\u300d\u3092\u56de\u7b54\u3068\u3057\u3066\u8fd4\u3059\u3068\u3044\u3063\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<h3>\u30fbAI \u578b<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;553493&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]\u4e8b\u524d\u306b\u767b\u9332\u3055\u308c\u305f\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b AI \u304c\u6a5f\u68b0\u5b66\u7fd2\u3092\u884c\u3044\u3001\u305d\u306e\u5b66\u7fd2\u5185\u5bb9\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u306e\u8cea\u554f\u306b\u9069\u3057\u305f\u56de\u7b54\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002\u56de\u7b54\u306b\u67d4\u8edf\u6027\u304c\u3042\u308a\u3001\u4eba\u9593\u3068\u306e\u4f1a\u8a71\u306b\u8fd1\u3044\u81ea\u7136\u306a\u5fdc\u5bfe\u304c\u53ef\u80fd\u3067\u3059\u3002\u8fd1\u5e74\u3067\u306f\u3001\u751f\u6210 AI \u304c\u642d\u8f09\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3082\u767b\u5834\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u56de\u7b54\u306b\u5bfe\u3057\u3066\u3001\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u304b\u3089\u5b66\u7fd2\u3057\u305f\u751f\u6210 AI \u304c\u77ac\u6642\u306b\u30c6\u30ad\u30b9\u30c8\u3092\u751f\u6210\u3057\u3066\u56de\u7b54\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u751f\u6210 AI \u306b\u5bfe\u3057\u3066\u306f\u4e8b\u5b9f\u3068\u9055\u3046\u8aa4\u60c5\u5831\u306e\u767a\u4fe1\u3084\u3001\u8a13\u7df4\u30c7\u30fc\u30bf\u306e\u504f\u308a\u3067\u30d0\u30a4\u30a2\u30b9\u306e\u304b\u304b\u3063\u305f\u4e0d\u9069\u5207\u306a\u56de\u7b54\u3001\u500b\u4eba\u60c5\u5831\u6d41\u51fa\u306a\u3069\u306e\u30ea\u30b9\u30af\u304c\u61f8\u5ff5\u3055\u308c\u3066\u304a\u308a\u3001\u5c0e\u5165\u306b\u614e\u91cd\u306a\u4f01\u696d\u3082\u898b\u3089\u308c\u307e\u3059\u3002\u6700\u8fd1\u3067\u306f\u751f\u6210 AI \u306e\u30e2\u30c7\u30eb\u306b\u60c5\u5831\u691c\u7d22\u6a5f\u80fd\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u624b\u6cd5\u300c RAG\uff08 Retrieval-Augmented Generation \uff09\u300d\u306b\u3088\u3063\u3066\u30ea\u30b9\u30af\u306e\u8efd\u6e1b\u3082\u9032\u3093\u3067\u304a\u308a\u3001\u4eca\u5f8c\u306e\u767a\u5c55\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<br \/>\n\u751f\u6210 AI \u306b\u3064\u3044\u3066\u306f\u3001\u307e\u305f\u5225\u306e\u6a5f\u4f1a\u306b\u8a73\u3057\u304f\u89e6\u308c\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-22\">\u95a2\u9023\u30ab\u30c6\u30b4\u30ea\uff1a<a class=\"text-22\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/chatbots\"> Genesys \u306e AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link03\"><\/a>3.\u00a0 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u306b\u306f\u3001\u5177\u4f53\u7684\u306b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>24 \u6642\u9593 365 \u65e5\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd<\/li>\n<li>\u30b3\u30b9\u30c8\u524a\u6e1b<\/li>\n<li>\u8fc5\u901f\u306a\u5bfe\u5fdc<\/li>\n<li>\u4e00\u5143\u7ba1\u7406\u3068\u6d3b\u7528<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u52b9\u7387\u5316<\/li>\n<\/ul>\n<p>\u305d\u308c\u305e\u308c\u3001\u4ee5\u4e0b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30fb 24 \u6642\u9593 365 \u65e5\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd<\/h3>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f 24 \u6642\u9593 365 \u65e5\u3001\u3044\u3064\u3067\u3082\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u3092\u5f85\u305f\u305b\u308b\u3053\u3068\u306a\u304f\u7591\u554f\u30fb\u8cea\u554f\u3092\u89e3\u6c7a\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u8cfc\u5165\u306b\u3082\u7e4b\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b<\/h3>\n<p>\u591a\u304f\u306e\u8cea\u554f\u306b\u5bfe\u3057\u3066 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u56de\u7b54\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u4eba\u7684\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u8fc5\u901f\u306a\u5bfe\u5fdc<\/h3>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3059\u3050\u306b\u56de\u7b54\u3092\u8fd4\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u4eba\u9593\u3068\u5bfe\u8a71\u3059\u308b\u3088\u3046\u306b\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3>\u30fb\u4e00\u5143\u7ba1\u7406\u3068\u6d3b\u7528<\/h3>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u5bfe\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306f\u3001\u30c7\u30fc\u30bf\u3068\u3057\u3066\u84c4\u7a4d\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u5f93\u696d\u54e1\u306e\u77e5\u8b58\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u7b49\u3082\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3067\u4e00\u5143\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5373\u5ea7\u306b\u63a2\u3057\u51fa\u3057\u305f\u308a\u3001\u5546\u54c1\u958b\u767a\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u6539\u5584\u306b\u5f79\u7acb\u3066\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u52b9\u7387\u5316<\/h3>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u4eba\u9593\u306e\u4ee3\u308f\u308a\u306b\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3078\u81ea\u52d5\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u696d\u52d9\u52b9\u7387\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link04\"><\/a>4.\u00a0 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308b\u70b9\u306b\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li>\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u304c\u96e3\u3057\u3044<\/li>\n<li>\u521d\u671f\u8a2d\u5b9a\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u8ca0\u62c5<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u5236\u7d04<\/li>\n<\/ul>\n<p>\u305d\u308c\u305e\u308c\u3001\u4ee5\u4e0b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u304c\u96e3\u3057\u3044<\/h3>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3042\u304f\u307e\u3067\u6a5f\u68b0\u5b66\u7fd2\u3057\u305f\u5185\u5bb9\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5fc5\u305a\u3057\u3082\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u56de\u7b54\u3067\u304d\u308b\u3068\u306f\u9650\u3089\u305a\u3001\u7279\u306b\u8907\u96d1\u306a\u5185\u5bb9\u306b\u306f\u5bfe\u5fdc\u3067\u304d\u307e\u305b\u3093\u3002\u305d\u3046\u3057\u305f\u5834\u5408\u306b\u306f\u3001\u4eba\u9593\u306b\u3088\u308b\u5bfe\u5fdc\u304c\u5fc5\u8981\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30fb\u521d\u671f\u8a2d\u5b9a\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u8ca0\u62c5<\/h3>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u30c7\u30fc\u30bf\u767b\u9332\u306a\u3069\u521d\u671f\u8a2d\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u3002\u307e\u305f\u3001\u56de\u7b54\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u306b\u306f\u7d99\u7d9a\u3057\u305f\u6a5f\u68b0\u5b66\u7fd2\u304c\u5fc5\u8981\u3068\u306a\u308b\u307b\u304b\u3001\u30e6\u30fc\u30b6\u30fc\u30cb\u30fc\u30ba\u3084\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u7b49\u306b\u5fdc\u3058\u3066\u7d99\u7d9a\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u3042\u308b\u7a0b\u5ea6\u306e\u52b4\u529b\u3068\u6642\u9593\u304c\u639b\u304b\u308a\u3001\u8ca0\u62c5\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u5236\u7d04<\/h3>\n<p>AI\u00a0 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4eba\u9593\u306e\u611f\u60c5\u3084\u7d30\u304b\u306a\u6587\u8108\u306e\u30cb\u30e5\u30a2\u30f3\u30b9\u307e\u3067\u6c72\u307f\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001\u4eba\u9593\u3068\u306e\u5bfe\u8a71\u306b\u6bd4\u3079\u3066\u6210\u7d04\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link05\"><\/a>5.\u00a0 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u304c\u5411\u3044\u3066\u3044\u308b\u30b1\u30fc\u30b9<\/h2>\n<p>\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30b1\u30fc\u30b9\u3067\u306f\u3001 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u304c\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u591a\u5c90\u306b\u308f\u305f\u308b<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u305f\u3044<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b<\/li>\n<li>24 \u6642\u9593 365 \u65e5\u3001\u5e38\u306b\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u308b<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u8ab2\u984c\u304c\u3042\u308b \u306a\u3069<\/li>\n<\/ul>\n<p>\u7279\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u4e00\u6642\u56de\u7b54\u306b\u30b9\u30d4\u30fc\u30c9\u304c\u8981\u6c42\u3055\u308c\u308b\u73fe\u5834\u306b AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u3092\u3059\u3050\u306b\u8fd4\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308b\u4e8b\u4f8b\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-22\">\u95a2\u9023\u30ab\u30c6\u30b4\u30ea\uff1a<a class=\"text-22\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/chatbots\"> Genesys \u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link06\"><\/a>6.\u00a0 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u696d\u754c\u5225\u6d3b\u7528\u4f8b<\/h2>\n<p>\u3069\u306e\u3088\u3046\u306b AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u6d3b\u7528\u3067\u304d\u308b\u306e\u304b\u3001\u696d\u754c\u5225\u306e\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/h3>\n<p>\u65e5\u3005\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u4eba\u54e1\u78ba\u4fdd\u3082\u96e3\u3057\u304f\u3001\u5f93\u696d\u54e1\u306e\u696d\u52d9\u8ca0\u62c5\u3082\u5927\u304d\u304f\u306a\u308a\u304c\u3061\u3067\u3059\u3002\u3057\u304b\u3057\u3001 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u81ea\u52d5\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u308b\u307b\u304b\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u5171\u306b\u30b3\u30b9\u30c8\u524a\u6e1b\u3082\u5b9f\u73fe\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong class=\"text-22\">CV \uff1a<a class=\"text-22\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-ai-journey\"> AI \u304c\u5909\u3048\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528<\/a><\/strong><\/p>\n<h3>\u30fb\u5c0f\u58f2\u308a<\/h3>\n<p>\u5c0f\u58f2\u696d\u306b\u304a\u3044\u3066\u306f\u3001\u5546\u54c1\u7b49\u306b\u5bfe\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u304c\u96fb\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3067\u6570\u591a\u304f\u5c4a\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u6642\u9593\u5e2f\u306b\u3088\u3063\u3066\u306f\u8fc5\u901f\u306b\u51e6\u7406\u3057\u5207\u308c\u305a\u4fdd\u7559\u3068\u306a\u3063\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304c\u308b\u524d\u306b\u96fb\u8a71\u304c\u5207\u3089\u308c\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u5e38\u306b\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3078\u8fc5\u901f\u306b\u56de\u7b54\u3067\u304d\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u5411\u4e0a\u3084\u4fdd\u7559\u6642\u9593\u306e\u77ed\u7e2e\u3001\u901a\u8a71\u5fdc\u7b54\u7387\u306e\u5897\u52a0\u7b49\u306b\u7e4b\u304c\u308a\u3001\u7d50\u679c\u7684\u306b\u53ce\u76ca\u62e1\u5927\u3082\u898b\u8fbc\u3081\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30fb\u9280\u884c<\/h3>\n<p>\u9280\u884c\u3067\u306f\u5168\u56fd\u5404\u5730\u306b\u652f\u5e97\u3092\u6301\u3061\u3001\u652f\u5e97\u9593\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u542b\u3081\u305f\u60c5\u5831\u5171\u6709\u304c\u5341\u5206\u306b\u884c\u3048\u3066\u3044\u306a\u3044\u30b1\u30fc\u30b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u898f\u6a21\u306b\u5fdc\u3058\u3066\u554f\u3044\u5408\u308f\u305b\u306e\u91cf\u3082\u5897\u3048\u308b\u4e00\u65b9\u3001\u652f\u5e97\u306b\u3088\u3063\u3066\u306f\u5bfe\u5fdc\u304c\u8ffd\u3044\u4ed8\u304b\u305a\u3001\u5f93\u696d\u54e1\u306e\u8ca0\u62c5\u5897\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u304c\u8d77\u3053\u3063\u3066\u3057\u307e\u3059\u3053\u3068\u3082\u8003\u3048\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u5168\u652f\u5e97\u306b\u5bfe\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u5171\u6709\u3067\u304d\u307e\u3059\u3002\u30c7\u30fc\u30bf\u306f\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3082\u6d3b\u7528\u53ef\u80fd\u306a\u305f\u3081\u3001\u696d\u52d9\u8ca0\u62c5\u306e\u8efd\u6e1b\u3068\u5171\u306b\u5927\u304d\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong class=\"text-22\">CV\uff1a<a class=\"text-22\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cx-in-banking\">\u9280\u884c\u696d\u754c\u306b\u304a\u3051\u308b\u512a\u308c\u305f CX \u306e 5 \u3064\u306e\u4e8b\u4f8b<\/a><\/strong><\/p>\n<h3>\u30fb\u4fdd\u967a<\/h3>\n<p>\u4fdd\u967a\u696d\u754c\u3067\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u5316\u304c\u9032\u3093\u3067\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306f\u591c\u9593\u3084\u9031\u672b\u306a\u3069\u6642\u9593\u3092\u9078\u3070\u305a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u4f8b\u3048\u3070\u7fcc\u65e5\u306e\u5bfe\u5fdc\u306b\u56de\u3057\u3066\u3057\u307e\u3048\u3070\u6a5f\u4f1a\u640d\u5931\u304c\u751f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3057\u3001\u4e00\u65b9\u3067\u5341\u5206\u306a\u4eba\u54e1\u3092\u78ba\u4fdd\u3059\u308b\u306b\u306f\u591a\u304f\u306e\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3059\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\nAI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3042\u308c\u3070\u4eba\u54e1\u3092\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u3001 24 \u6642\u9593 365 \u65e5\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u3053\u308c\u306b\u3088\u3063\u3066\u5f93\u696d\u54e1\u306e\u5bfe\u5fdc\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u6570\u304c\u524a\u6e1b\u3055\u308c\u308b\u305f\u3081\u3001\u7a7a\u3044\u305f\u6642\u9593\u3092 CX \u5411\u4e0a\u306e\u305f\u3081\u306e\u696d\u52d9\u306b\u4f7f\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-22\">CV\uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/redefining-insurance-experiences\">\u4fdd\u967a\u696d\u306b\u304a\u3051\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u518d\u5b9a\u7fa9\uff5e \u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5909\u9769 \uff5e<\/a><\/strong><\/p>\n<h3>\u30fb\u81ea\u6cbb\u4f53<\/h3>\n<p>\u81ea\u6cbb\u4f53\u306b\u304a\u3044\u3066\u306f\u3001\u540c\u3058\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u8907\u6570\u5bc4\u305b\u3089\u308c\u308b\u3053\u3068\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306f\u5b50\u80b2\u3066\u3084\u6559\u80b2\u3001\u533b\u7642\u3001\u7523\u696d\u306a\u3069\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3089\u3001\u5206\u91ce\u3092\u9650\u3089\u305a\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<br \/>\n\u307e\u305f\u3001\u57fa\u672c\u7684\u306b\u571f\u65e5\u795d\u65e5\u306f\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u7591\u554f\u304c\u3042\u3063\u3066\u3082\u30e6\u30fc\u30b6\u30fc\u306f\u5e73\u65e5\u307e\u3067\u5f85\u3064\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u3044\u3064\u3067\u3082\u7591\u554f\u3092\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002\u96fb\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3067\u5bfe\u5fdc\u3067\u304d\u308c\u3070\u3001\u7a93\u53e3\u3092\u8a2a\u308c\u308b\u4eba\u306e\u6570\u3082\u6e1b\u308a\u3001\u5f93\u696d\u54e1\u306e\u696d\u52d9\u8ca0\u62c5\u3082\u8efd\u6e1b\u3055\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong class=\"text-22\">\u95a2\u9023\u30ab\u30c6\u30b4\u30ea\uff1a <\/strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/chatbots\"><strong class=\"text-22\">Genesys \u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link07\"><\/a>7. AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u4e8b\u4f8b<\/h2>\n<p>\u4ee5\u4e0b\u3067\uff12\u3064\u3001\u5177\u4f53\u7684\u306a AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30fbGraphic Solutions Group\uff08GSG\uff09<\/h3>\n<p>Solutions Group\uff08GSG\uff09\u306f\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u304a\u3088\u3073\u5546\u7528\u770b\u677f\u696d\u754c\u5411\u3051\u306e\u6a5f\u5668\u3001\u6d88\u8017\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5c02\u9580\u3068\u3059\u308b\u4f01\u696d\u3067\u3059\u3002\u5168\u793e\u58f2\u4e0a\u306e\u7d04 3 \u5206\u306e 1 \u3092 e \u30b3\u30de\u30fc\u30b9\u304c\u5360\u3081\u3066\u304a\u308a\u3001\u65e5\u3005\u591a\u304f\u306e\u96fb\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u5bc4\u305b\u3089\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n\u305d\u3053\u3067\u3001\u540c\u793e\u306f Web \u30b5\u30a4\u30c8\u306b\u6c7a\u6e08\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3092\u5c0e\u5165\u3057\u3001\u3055\u3089\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u8ffd\u52a0\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u6700\u521d\u306e Web \u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u81ea\u52d5\u5fdc\u7b54\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u95a2\u9023\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u307e\u305f\u3001 AI \u306b\u3088\u308b\u9700\u8981\u6025\u5897\u306e\u4e88\u6e2c\u3001\u305d\u3057\u3066\u305d\u308c\u306b\u57fa\u3065\u304f\u5f93\u696d\u54e1\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306b\u3082\u6d3b\u7528\u3057\u305f\u7d50\u679c\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u5f97\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u4fdd\u7559\u6642\u9593\u3092 79 \uff05\u77ed\u7e2e<\/li>\n<li>\u653e\u68c4\u547c\u6570\u304c 65 \uff05\u4f4e\u4e0b<\/li>\n<li>\u901a\u8a71\u5fdc\u7b54\u7387\u304c 12 \uff05\u5897\u52a0<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u304c 88 \uff05\u5411\u4e0a<\/li>\n<li>25 \u4e07\u30c9\u30eb\u306e\u5e74\u9593\u30b3\u30b9\u30c8\u524a\u6e1b<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg\"><strong class=\"text-18\">https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg<\/strong><\/a><\/p>\n<h3>\u30fbRabobank<\/h3>\n<p>\u30aa\u30e9\u30f3\u30c0\u306b\u672c\u62e0\u5730\u3092\u7f6e\u304f\u5354\u540c\u7d44\u5408\u578b\u9280\u884c\u306e Rabobank \u306f\u3001\u4e2d\u592e\u7d44\u7e54\u3068 89 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\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u306a\u3069\u57fa\u672c\u7684\u306a\u8981\u4ef6\u3082\u8907\u96d1\u5316\u3057\u3001\u7ba1\u7406\u304c\u56f0\u96e3\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u6b8b\u9ad8\u78ba\u8a8d\u3084\u30ab\u30fc\u30c9\u7d1b\u5931\u3001\u3042\u308b\u3044\u306f\u4f4f\u5b85\u30ed\u30fc\u30f3\u306e\u7533\u3057\u8fbc\u307f\u3092\u542b\u3081\u305f\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u3048\u308b\u4e2d\u3001\u30ad\u30e5\u30fc\u3068\u5f85\u3061\u6642\u9593\u304c\u9577\u304f\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3082\u8ab2\u984c\u3060\u3063\u305f\u3088\u3046\u3067\u3059\u3002<br \/>\n\u305d\u3053\u3067\u3001\u540c\u884c\u306f AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7528\u3044\u305f\u4f1a\u8a71\u578b\u306e\u65b0\u305f\u306a\u30d0\u30f3\u30ad\u30f3\u30b0\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30e2\u30c7\u30eb\u3092\u69cb\u7bc9\u3002 24 \u6642\u9593 365 \u65e5\u3067\u5bfe\u5fdc\u53ef\u80fd\u306a\u4ed5\u7d44\u3092\u4f5c\u308a\u30019 \u30ab\u6708\u9593\u306b 80 \u4ee5\u4e0a\u306e\u90e8\u9580\u3067\u8a08 1 \u4e07 5,000 \u4eba\u306e\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306e\u79fb\u884c\u3092\u5b8c\u4e86\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Microsoft Power Virtual Agent \u4e0a\u3067\u52d5\u4f5c\u3059\u308b 2 \u3064\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u7acb\u3061\u4e0a\u3052\u3001\u73fe\u5728\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u30d3\u30c7\u30aa\u901a\u8a71\u3078\u306e\u62db\u5f85\u30ea\u30f3\u30af\u3092\u542b\u3080\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5373\u5ea7\u306b\u9001\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u540c\u884c\u3067\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u3042\u3052\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c 90 \uff05\u4ee5\u4e0a\u306b\u5411\u4e0a<\/li>\n<li>\u751f\u7523\u6027\u304c 25 \uff05\u5411\u4e0a<\/li>\n<li>220 \u4e07\u30c9\u30eb\u4ee5\u4e0a\u306e\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b<\/li>\n<li>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u304c\u554f\u3044\u5408\u308f\u305b\u306e 45 \uff05\u306b\u5bfe\u5fdc<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/rabobank\"><strong class=\"text-18\">https:\/\/www.genesys.com\/ja-jp\/customer-stories\/rabobank<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link08\"><\/a>8. AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u6d3b\u7528\u3057\u3088\u3046<\/h2>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308c\u3070 24 \u6642\u9593 365 \u65e5\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u5bfe\u5fdc\u306e\u8fc5\u901f\u5316\u30fb\u52b9\u7387\u5316\u306a\u3069\u306e\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u696d\u52d9\u52b9\u7387\u304c\u6539\u5584\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u307f\u306a\u3089\u305a\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3082\u9ad8\u307e\u308b\u3067\u3057\u3087\u3046\u3002\u3059\u3067\u306b\u696d\u754c\u3092\u554f\u308f\u305a\u3001\u591a\u304f\u306e\u4f01\u696d\u304c AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3066\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002<br \/>\nGenesys \u3067\u306f\u89e3\u6c7a\u3057\u305f\u3044\u8ab2\u984c\u306b\u5408\u308f\u305b\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30c7\u30e2\u3092\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u306e AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u89e6\u308c\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u306b\u3088\u308b\u52b9\u679c\u3092\u5177\u4f53\u7684\u306b\u30a4\u30e1\u30fc\u30b8\u3067\u304d\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002 AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6d3b\u7528\u3092\u3054\u691c\u8a0e\u4e2d\u3067\u3042\u308c\u3070\u3001\u305c\u3072\u4e00\u5ea6\u30c7\u30e2\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong class=\"text-22\">CTA\uff1a <a class=\"text-22\" href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">Genesys \u306e AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c7\u30e2\u3092\u898b\u3066\u307f\u308b\uff08\u7121\u6599\uff09<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]AI \u30c1\u30e3\u30c3\u30c8 [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":590483,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-553465","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/553465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/553465\/revisions"}],"predecessor-version":[{"id":600301,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/553465\/revisions\/600301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/590483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=553465"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=553465"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=553465"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=553465"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=553465"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=553465"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=553465"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=553465"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=553465"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=553465"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=553465"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=553465"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=553465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}