{"id":553148,"date":"2025-04-03T03:34:18","date_gmt":"2025-04-03T10:34:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=553148"},"modified":"2025-04-10T00:09:08","modified_gmt":"2025-04-10T07:09:08","slug":"call-center-system-101","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/call-center-system-101","title":{"rendered":"\u3010\u57fa\u672c\u7406\u89e3\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f\u6a5f\u80fd\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u5c0e\u5165\u4e8b\u4f8b\u3082"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u7a93\u53e3\u696d\u52d9\u3092\u52b9\u7387\u5316\u3055\u305b\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u4ed5\u7d44\u307f\u3084\u6a5f\u80fd\u3001\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u30c7\u30e1\u30ea\u30c3\u30c8\u306a\u3069\u3092\u4e8b\u4f8b\u3068\u5171\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-28\">\u76ee\u6b21<\/strong><\/p>\n<ol>\n<li class=\"text-20\"><a href=\"#link01\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f<\/a><\/li>\n<li class=\"text-20\"><a href=\"#link02\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u4ed5\u7d44\u307f\u30fb\u6a5f\u80fd<\/a><\/li>\n<li class=\"text-20\"><a href=\"#link03\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e<\/a><\/li>\n<li class=\"text-20\"><a href=\"#link04\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<li class=\"text-20\"><a href=\"#link05\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u6642\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<li class=\"text-20\"><a href=\"#link06\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u4e8b\u4f8b<\/a><\/li>\n<li class=\"text-20\"><a href=\"#link07\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u6642\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n<li class=\"text-20\"><a href=\"#link08\">\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3088\u3046<\/a><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><a id=\"link01\"><\/a>1.\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u696d\u52d9\u3092\u52b9\u7387\u5316\u3055\u305b\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;566739&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]CTI \u3084 PBX \u3001CRM \u3001FAQ \u3092\u57fa\u672c\u3068\u3057\u3066\u69cb\u6210\u3055\u308c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5feb\u9069\u306a\u904b\u55b6\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u81ea\u52d5\u97f3\u58f0\u5bfe\u5fdc\u3084\u901a\u8a71\u8a18\u9332\u3001\u9867\u5ba2\u7ba1\u7406\u3068\u3044\u3063\u305f\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u304a\u308a\u3002\u5927\u898f\u6a21\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3082\u3061\u308d\u3093\u3001\u5c0f\u898f\u6a21\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u5f79\u7acb\u3064\u30b7\u30b9\u30c6\u30e0\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link02\"><\/a>2.\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u4ed5\u7d44\u307f\u30fb\u6a5f\u80fd<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u5358\u4f53\u3067\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u7db2\u7f85\u3067\u304d\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4ee3\u8868\u7684\u306a\u30b7\u30b9\u30c6\u30e0\u306b\u306f CTI \u3084 PBX \u3001 CRM \u3001 FAQ \u304c\u6319\u3052\u3089\u308c\u3001\u3053\u308c\u3089\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3057\u307e\u3059\u3002\u5404\u30b7\u30b9\u30c6\u30e0\u304c\u3069\u306e\u3088\u3046\u306a\u6a5f\u80fd\u3092\u62c5\u3046\u306e\u304b\u3001\u4ee5\u4e0b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30fb <span lang=\"EN-US\">CTI<\/span><\/h3>\n<p>CTI \uff08 Computer Telephony Integration \uff09\u306f\u96fb\u8a71\u3084 FAX \u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u7d71\u5408\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u7740\u4fe1\u60c5\u5831\u306e\u8868\u793a<\/li>\n<li>\u901a\u8a71\u5185\u5bb9\u306e\u9332\u97f3<\/li>\n<li>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff08 IVR \uff09<\/li>\n<li>\u7d71\u8a08\u30ec\u30dd\u30fc\u30c8\u306e\u4f5c\u6210<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u7740\u4fe1\u306e\u632f\u308a\u5206\u3051\uff08 ACD \uff09 \u7b49<\/li>\n<\/ul>\n<p class=\"text-22\"><strong>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cti\">\u300c CTI \u300d\u306b\u3064\u3044\u3066\u3082\u3063\u3068\u8a73\u3057\u304f\u77e5\u308b<\/a><\/strong><\/p>\n<h3>\u30fb\u00a0<span lang=\"EN-US\">PBX<\/span><\/h3>\n<p>PBX \uff08 Private Branch Exchange \uff09\u306f\u8907\u6570\u306e\u96fb\u8a71\u56de\u7dda\u3092\u7e4b\u304e\u3001 1 \u3064\u306e\u96fb\u8a71\u756a\u53f7\u3078\u96c6\u7d04\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u300c\u69cb\u5185\u4ea4\u63db\u6a5f\u300d\u3068\u3082\u547c\u3070\u308c\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u767a\u7740\u4fe1\u306e\u5236\u5fa1<\/li>\n<li>\u5185\u7dda\u540c\u58eb\u306e\u901a\u8a71<\/li>\n<li>\u4ed6\u306e\u96fb\u8a71\u6a5f\u3078\u306e\u96fb\u8a71\u8ee2\u9001<\/li>\n<li>\u30d1\u30fc\u30af\u4fdd\u7559\uff08\u63a5\u7d9a\u3055\u308c\u305f\u96fb\u8a71\u6a5f\u3059\u3079\u3066\u3092\u4fdd\u7559\uff09 \u7b49<\/li>\n<\/ul>\n<h3>\u30fb<span lang=\"EN-US\">CRM<\/span><\/h3>\n<p>CRM \uff08 Customer Relationship Management \uff09\u306f\u300c\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u300d\u3092\u610f\u5473\u3057\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3084\u60c5\u5831\u3092\u7ba1\u7406\u30fb\u5206\u6790\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406<\/li>\n<li>\u5546\u8ac7\u60c5\u5831\u306e\u7ba1\u7406<\/li>\n<li>\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406<\/li>\n<li>\u5831\u544a\u66f8\u306e\u4f5c\u6210 \u7b49<\/li>\n<\/ul>\n<p><strong class=\"text-22\">\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-successfully-implement-crm-for-callcenter\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b CRM \u3092\u5c0e\u5165\u3059\u308b\u3068\u304d\u306b\u5fc5\u8981\u306a\u57fa\u790e\u77e5\u8b58<\/a><\/strong><\/p>\n<h3>\u30fbFAQ<\/h3>\n<p>FAQ \uff08 Frequently Asked Questions \uff09\u306f\u983b\u7e41\u306b\u554f\u5408\u305b\u306e\u3042\u308b\u8cea\u554f\u3092\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u767b\u9332\u30fb\u5206\u6790\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a5f\u80fd\u304c\u3042\u308a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5bfe\u5fdc\u5c65\u6b74\u306e\u5171\u6709\u3001\u691c\u7d22<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b Q&amp;A \u691c\u7d22\uff08\u4e0d\u660e\u70b9\u306e\u81ea\u5df1\u89e3\u6c7a\uff09<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u30ec\u30dd\u30fc\u30c8\u5206\u6790 \u7b49<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><a id=\"link03\"><\/a>3.\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<table style=\"height: 267px; width: 88.3982%; border-collapse: collapse; border-color: #000000;\" border=\"1\">\n<tbody>\n<tr style=\"border-color: #000000;\">\n<td style=\"width: 21.5476%; height: 24px;\"><\/td>\n<td style=\"width: 35.7232%; height: 24px;\"><strong>\u7a2e\u985e<\/strong><\/td>\n<td style=\"width: 47.93%; height: 24px;\"><strong>\u7279\u5fb4<\/strong><\/td>\n<\/tr>\n<tr style=\"border-color: #000000;\">\n<td style=\"width: 21.5476%; height: 144px;\" rowspan=\"2\"><strong>\u5c0e\u5165\u5f62\u614b<\/strong><\/td>\n<td style=\"width: 35.7232%; height: 72px;\">\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/td>\n<td style=\"width: 47.93%; height: 72px;\">\u81ea\u793e\u30b5\u30fc\u30d0\u30fc\u3067\u306e\u904b\u7528<br \/>\n\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u304c\u9ad8\u3044<br \/>\n\u5b89\u5168\u6027\u304c\u9ad8\u3044<\/td>\n<\/tr>\n<tr style=\"border-color: #000000;\">\n<td style=\"width: 35.7232%; height: 72px;\">\u30af\u30e9\u30a6\u30c9\u578b<\/td>\n<td style=\"width: 47.93%; height: 72px;\">\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u7d4c\u7531\u3067\u5916\u90e8\u30b5\u30fc\u30d0\u30fc\u3092\u4f7f\u7528<br \/>\n\u5c0e\u5165\u307e\u3067\u306e\u671f\u9593\u304c\u77ed\u3044<br \/>\n\u30b3\u30b9\u30c8\u304c\u4f4e\u3044<\/td>\n<\/tr>\n<tr style=\"border-color: #000000;\">\n<td style=\"width: 21.5476%; height: 48px;\" rowspan=\"2\"><strong>\u696d\u52d9\u5185\u5bb9<\/strong><\/td>\n<td style=\"width: 35.7232%; height: 24px;\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b<\/td>\n<td style=\"width: 47.93%; height: 24px;\">\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/td>\n<\/tr>\n<tr style=\"border-color: #000000;\">\n<td style=\"width: 35.7232%; height: 24px;\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b<\/td>\n<td style=\"width: 47.93%; height: 24px;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u9867\u5ba2\u306b\u9023\u7d61\u3059\u308b\u969b\u306e\u30b7\u30b9\u30c6\u30e0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><\/h3>\n<h3>\u30fb\u5c0e\u5165\u5f62\u614b\u2460\uff1a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/h3>\n<p>\u3010\u7279\u5fb4\u3011<br \/>\n\u81ea\u793e\u3067\u30b5\u30fc\u30d0\u30fc\u3092\u7528\u610f\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u3066\u904b\u7528\u3057\u307e\u3059\u3002\u4f01\u696d\u3054\u3068\u306b\u9069\u3057\u305f\u74b0\u5883\u3092\u69cb\u7bc9\u3067\u304d\u308b\u306e\u3067\u3001\u3088\u308a\u81ea\u793e\u306e\u696d\u52d9\u3084\u8ab2\u984c\u306b\u5408\u3063\u305f\u5f62\u3067\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u5916\u90e8\u304b\u3089\u9589\u9396\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6027\u3092\u78ba\u4fdd\u3067\u304d\u307e\u3059\u3002<br \/>\n\u3010\u6ce8\u610f\u70b9\u3011<br \/>\n\u30b5\u30fc\u30d0\u30fc\u3084\u5468\u8fba\u6a5f\u5668\u7b49\u3092\u7528\u610f\u3059\u308b\u306e\u306b\u30b3\u30b9\u30c8\u304c\u639b\u304b\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u5b9f\u88c5\u3059\u308b\u307e\u3067\u306b\u306f\u6570\u30ab\u6708\u7a0b\u5ea6\u306e\u671f\u9593\u304c\u5fc5\u8981\u3067\u3059\u3002<br \/>\n\u3010\u3053\u3093\u306a\u304a\u60a9\u307f\u306b\u304a\u3059\u3059\u3081\u3011<br \/>\n\u3059\u3067\u306b\u5225\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u5c0e\u5165\u3055\u308c\u3066\u304a\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u9023\u643a\u3055\u305b\u305f\u904b\u7528\u304c\u6c42\u3081\u3089\u308c\u308b\u969b\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u306e\u9ad8\u3044\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u307e\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u30c8\u30e9\u30d6\u30eb\u7b49\u304c\u751f\u3058\u305f\u5834\u5408\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u8ab2\u984c\u3092\u611f\u3058\u3066\u3044\u308b\u5834\u5408\u306b\u3082\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-22\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/checklist-for-genesys-on-premises-customers\">\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3059\u308b\u969b\u306e\u91cd\u8981\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/a><br \/>\n<\/strong><strong class=\"text-22\"><a class=\"text-22\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/plan-your-cloud-migration-roadmap\">\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u8a08\u753b<\/a><\/strong><\/p>\n<h3><\/h3>\n<h3>\u30fb\u5c0e\u5165\u5f62\u614b\u2461\uff1a\u30af\u30e9\u30a6\u30c9\u578b<\/h3>\n<p>\u3010\u7279\u5fb4\u3011<br \/>\n\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3092\u7d4c\u7531\u3057\u3001\u5916\u90e8\u4f01\u696d\u306e\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d0\u30fc\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u30b5\u30fc\u30d0\u30fc\u3084\u5468\u8fba\u6a5f\u5668\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u7b49\u3092\u6e96\u5099\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u305f\u3081\u3001\u77ed\u671f\u9593\u3067\u5c0e\u5165\u3067\u304d\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3082\u4f4e\u304f\u6291\u3048\u3089\u308c\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br \/>\n\u3010\u6ce8\u610f\u70b9\u3011<br \/>\n\u3042\u3089\u304b\u3058\u3081\u69cb\u7bc9\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u67d4\u8edf\u6027\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306b\u3088\u308b\u5916\u90e8\u304b\u3089\u306e\u4fb5\u5165\u30ea\u30b9\u30af\u304c\u3042\u308b\u307b\u304b\u3001\u901a\u4fe1\u30c8\u30e9\u30d6\u30eb\u7b49\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u70b9\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<br \/>\n\u3010\u3053\u3093\u306a\u304a\u60a9\u307f\u306b\u304a\u3059\u3059\u3081\u3011<br \/>\n\u521d\u3081\u3066\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3059\u308b\u306a\u3069\u3001\u3067\u304d\u308b\u3060\u3051\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3066\u904b\u7528\u3057\u305f\u3044\u5834\u5408\u306b\u306f\u30af\u30e9\u30a6\u30c9\u578b\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u307e\u305f\u3001\u793e\u5185\u30b9\u30da\u30fc\u30b9\u7b49\u306e\u554f\u984c\u304b\u3089\u3001\u81ea\u793e\u3067\u30b5\u30fc\u30d0\u30fc\u3092\u4fdd\u6709\u3067\u304d\u306a\u3044\u4f01\u696d\u3067\u3082\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306a\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-22\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ten-considerations-for-moving-your-contact-center-to-the-cloud\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30e9\u30a6\u30c9\u5316\u306b\u304a\u3044\u3066\u8003\u616e\u3059\u3079\u304d 10 \u9805\u76ee<\/a><\/strong><br \/>\n<strong class=\"text-22\">\u95a2\u9023\u30ab\u30c6\u30b4\u30ea\uff1a<a class=\"text-22\" href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\"> Genesys \u306e\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3>\u30fb\u696d\u52d9\u5185\u5bb9<span lang=\"EN-US\">\u2460<\/span>\uff1a\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b<\/h3>\n<p>\u3010\u7279\u5fb4\u3011<br \/>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u9867\u5ba2\u5074\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u81ea\u52d5\u632f\u308a\u5206\u3051\u3084\u81ea\u52d5\u97f3\u58f0\u6848\u5185\u7b49\u306b\u3088\u308a\u3001\u53d7\u96fb\u5bfe\u5fdc\u306e\u696d\u52d9\u52b9\u7387\u5316\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<br \/>\n\u3010\u76ee\u7684\u3011<br \/>\n\u554f\u3044\u5408\u308f\u305b\u306e\u53d6\u308a\u3053\u307c\u3057\u3092\u306a\u304f\u3057\u305f\u308a\u3001\u5f85\u305f\u305b\u308b\u3053\u3068\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3084\u30af\u30ec\u30fc\u30e0\u3092\u6291\u6b62\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u73fe\u5834\u306b\u304a\u3044\u3066\u306f\u3001\u696d\u52d9\u8ca0\u62c5\u306e\u8efd\u6e1b\u3082\u76ee\u7684\u306e\u4e00\u3064\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u30fb\u696d\u52d9\u5185\u5bb9\u2461\uff1a\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b<\/h3>\n<p>\u3010\u7279\u5fb4\u3011<br 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\/>\n\u67b6\u96fb\u6570\u306e\u5897\u52a0\u3084\u30c7\u30fc\u30bf\u5206\u6790\u306b\u3088\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u306e\u6539\u5584\u7b49\u3092\u901a\u3058\u3001\u58f2\u4e0a\u62e1\u5927\u3092\u76ee\u7684\u3068\u3057\u3066\u5c0e\u5165\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u306e\u6700\u9069\u5316\u306b\u3082\u5f79\u7acb\u3064\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306b\u4f34\u3046\u30b3\u30b9\u30c8\u524a\u6e1b\u3082\u8003\u3048\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a 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Genesys Cloud CX \u3092\u9078\u5b9a\u3057\u307e\u3057\u305f\u3002<br \/>\n\u81e8\u5e8a\u5fc3\u7406\u58eb\u3084\u7523\u696d\u30ab\u30a6\u30f3\u30bb\u30e9\u30fc\u3001\u770b\u8b77\u5e2b\u3001\u4fdd\u5065\u5e2b\u3068\u3044\u3063\u305f\u7d04 300 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