{"id":552193,"date":"2025-03-05T09:00:04","date_gmt":"2025-03-05T17:00:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=552193"},"modified":"2025-03-05T09:00:04","modified_gmt":"2025-03-05T17:00:04","slug":"virtual-call-centers-real-connections-in-an-ai-driven-world","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/virtual-call-centers-real-connections-in-an-ai-driven-world","title":{"rendered":"\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068AI\u6d3b\u7528\u306b\u3088\u308b\u30d3\u30b8\u30cd\u30b9\u5275\u51fa\uff01"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u4f01\u696d\u304c\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u7d9a\u3051\u308b\u305f\u3081\u306b\u306f\u3001\u6700\u5148\u7aef\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u6700\u65b0\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30ea\u30bd\u30fc\u30b9\u3078\u306e\u8ca0\u62c5\u3092\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30c1\u30fc\u30e0\u306e\u898f\u6a21\u3092\u554f\u308f\u305a\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u304c\u4e00\u822c\u5316\u3059\u308b\u306a\u304b\u3067\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u9069\u5207\u306a\u9078\u629e\u80a2\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/definitions\/what-is-a-virtual-contact-center\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a>\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u30ea\u30e2\u30fc\u30c8\u3067\u50cd\u304f\u305f\u3081\u306e\u67d4\u8edf\u6027\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u4f01\u696d\u3068\u3057\u3066\u3082\u3001\u3055\u307e\u3056\u307e\u306a\u5730\u57df\u3084\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u306e\u9867\u5ba2\u3068\u52b9\u7387\u7684\u306b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306e\u62e1\u5f35\u6027\u304c\u624b\u306b\u5165\u308a\u307e\u3059\u3002\u3057\u304b\u3082\u305d\u306e\u3059\u3079\u3066\u3092\u3001\u5c11\u306a\u3044\u30ea\u30bd\u30fc\u30b9\u3068\u904b\u7528\u30b3\u30b9\u30c8\u3067\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u6700\u65b0\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a>\u306f\u3001<a href=\"https:\/\/www.genesys.com\/blog\/post\/transform-it-with-modern-cloud-contact-center-technology\">\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\uff08\u82f1\u8a9e\u8a18\u4e8b\u3078\u30ea\u30f3\u30af\uff09\u3084\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001<a href=\"https:\/\/www.genesys.com\/blog\/post\/how-ai-is-redefining-customer-experiences-and-employee-satisfaction\">\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306b\u3055\u3089\u306b\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b<\/a>\uff08\u82f1\u8a9e\u8a18\u4e8b\u3078\u30ea\u30f3\u30af\uff09\u305f\u3081\u306e\u91cd\u8981\u306a\u57fa\u76e4\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u305d\u306e\u4fa1\u5024\u306f\u9032\u5316\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067 AI \u304c\u6d3b\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u7d4c\u7def\u3092\u3054\u7d39\u4ecb\u3057\u3001AI \u306b\u3088\u308b\u6210\u9577\u3068\u52b9\u7387\u306e\u4fc3\u9032\u3001\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u306e\u5275\u51fa\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<ul>\u00a0 \u00a0 \u00a0 \u76ee\u6b21<\/p>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: left;\"><a href=\"#virtual-call-center\">1. \u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u767b\u5834<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#digital-channels\">2. \u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9769\u65b0\u5909\u9769<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#cloud-native\">3. \u300c\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u300d\u306e\u5229\u70b9<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#ai-virtual-agent\">4. AI \u304c\u751f\u307f\u51fa\u3057\u305f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3068\u306f<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#future\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u672a\u6765\u3092\u4f53\u73fe<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"virtual-call-center\">1. \u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u767b\u5834<\/h2>\n<p><img decoding=\"async\" class=\" wp-image-421801 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail-300x169.jpg\" alt=\"\" width=\"417\" height=\"235\" srcset=\"https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail-300x169.jpg 300w, https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail-256x144.jpg 256w, https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail-566x319.jpg 566w, https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail-374x210.jpg 374w, https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail-293x165.jpg 293w, https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail-580x326.jpg 580w, https:\/\/www.genesys.com\/media\/Virtual-call-center-streamlines-Thumbnail.jpg 820w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/>\u7b2c 1 \u4e16\u4ee3\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3068\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u306b\u5225\u3005\u306e PBX \u30b7\u30b9\u30c6\u30e0\u3092\u63a5\u7d9a\u3057\u3001CTI \u30aa\u30fc\u30d0\u30fc\u30ec\u30a4\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4ecb\u3057\u3066 ACD \u3068\u63a5\u7d9a\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u30b3\u30fc\u30eb\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff08\u5272\u308a\u632f\u308a\uff09\u6a5f\u80fd\u3060\u3051\u3067\u306a\u304f\u3001\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3084\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u305f\u305f\u3081\u3001\u8907\u6570\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3001\u7570\u306a\u308b\u5834\u6240\u304b\u3089\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u4e00\u4f53\u3068\u306a\u3063\u3066\u696d\u52d9\u3092\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3057\u305f\u3002<\/p>\n<p>\u62e1\u5f35\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7269\u7406\u7684\u306b\u3069\u3053\u306b\u3044\u3066\u3082\u3001\u30b3\u30fc\u30eb\u306f\u6700\u3082\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u3001\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u305f\u3060\u3051\u3067\u306a\u304f\u3001\u62c5\u5f53\u5916\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u7d4c\u7531\u3059\u308b\u3053\u3068\u304c\u6e1b\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u63a5\u7d9a\u74b0\u5883\u306e\u304a\u304b\u3052\u3067\u4f01\u696d\u306f\u3001\u5358\u4e00\u306e\u4e00\u5143\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u52b9\u679c\u7684\u306b\u904b\u7528\u3092\u62e1\u5f35\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8907\u6570\u306e\u62e0\u70b9\u3092\u6301\u3064\u4f01\u696d\u3084\u3001\u3055\u307e\u3056\u307e\u306a\u5730\u57df\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u30e1\u30ea\u30c3\u30c8\u306e\u3042\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3057\u305f\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb<\/a>\u3092\u8ffd\u52a0\u3059\u308c\u3070\u3001\u904b\u7528\u52b9\u7387\u304c\u5411\u4e0a\u3057\u9593\u63a5\u7d4c\u8cbb\u3082\u524a\u6e1b\u3057\u305f\u305f\u3081\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u4e2d\u5fc3\u306e\u30c1\u30fc\u30e0\u7ba1\u7406\u306b\u304a\u3044\u3066\u306f\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u30c4\u30fc\u30eb\u306e\u4f7f\u7528\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u4e88\u6e2c\u3001\u5168\u4f53\u7684\u306a\u751f\u7523\u6027\u304c\u7c21\u7d20\u5316\u3055\u308c\u307e\u3057\u305f\u3002\u4f01\u696d\u3068\u3057\u3066\u3082\u3001\u3042\u3089\u3086\u308b\u5730\u57df\u304b\u3089\u7c21\u5358\u306b\u4eba\u6750\u3092\u63a1\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u304c\u5927\u5e45\u306b\u6539\u5584\u3055\u308c\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u304c\u767b\u5834\u3057\u3001\u5168\u304f\u65b0\u3057\u3044\u65b9\u6cd5\u3067\u540c\u7a0b\u5ea6\u306e\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u305f\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"digital-channels\">2. \u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9769\u65b0\u5909\u9769<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-503625 alignleft\" src=\"https:\/\/www.genesys.com\/media\/TATA_CLiQ_2-300x138.jpg\" alt=\"\" width=\"436\" height=\"200\" srcset=\"https:\/\/www.genesys.com\/media\/TATA_CLiQ_2-300x138.jpg 300w, https:\/\/www.genesys.com\/media\/TATA_CLiQ_2-264x122.jpg 264w, https:\/\/www.genesys.com\/media\/TATA_CLiQ_2.jpg 1200w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u95a2\u3057\u3066\u307b\u307c\u7121\u9650\u306e\u9078\u629e\u80a2\u3092\u6d88\u8cbb\u8005\u306b\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002\u6d88\u8cbb\u8005\u306f\u3001\u4f01\u696d\u3068\u3044\u3064\u3001\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308b\u306e\u304b\u3082\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306e\u3067\u3059\u3002\u8907\u6570\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u5373\u5ea7\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u304b\u3089\u3001\u6d88\u8cbb\u8005\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u4e0b\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u4f01\u696d\u306f\u3001\u6d88\u8cbb\u8005\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u304c\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u7d71\u5408\u3055\u308c\u305f\u3053\u3068\u3067\u3001\u4f01\u696d\u3068\u6d88\u8cbb\u8005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u624b\u6bb5\u306f\u5b8c\u5168\u306b\u5909\u308f\u308a\u307e\u3057\u305f\u3002\u6570\u5341\u5e74\u306b\u308f\u305f\u308b\u97f3\u58f0\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7d4c\u3066\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u30c1\u30e3\u30cd\u30eb\u30ec\u30b9\u30fb\u30cf\u30d6\u3078\u3068\u9032\u5316\u3057\u305f\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u30cf\u30d6\u306b\u3088\u3063\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084 AI \u30d9\u30fc\u30b9\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30c4\u30fc\u30eb\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3067\u3082\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u304c\u767a\u5c55\u3092\u4fc3\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565<\/a>\u3068\u306f\u3001\u9867\u5ba2\u304c 1 \u3064\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\uff08\u3084\u308a\u53d6\u308a\uff09\u3092\u958b\u59cb\u3057\u3001\u540c\u3058\u5185\u5bb9\u3092\u7e70\u308a\u8fd4\u3055\u305a\u306b\u5225\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u7d9a\u884c\u3067\u304d\u308b\u74b0\u5883\u306e\u5b9f\u73fe\u3067\u3059\u3002\u3053\u306e\u7d99\u7d9a\u6027\u3068\u5229\u4fbf\u6027\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002\u30c7\u30b8\u30bf\u30eb\u5316\u306f\u307e\u305f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b 24 \u6642\u9593\u4f53\u5236\u306e\u30b5\u30dd\u30fc\u30c8\u3082\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u4e16\u4ee3\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3082\u5909\u3048\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u30fb\u30c1\u30fc\u30e0\u306f\u5b64\u7acb\u3057\u305f\u90e8\u9580\u3067\u306f\u306a\u304f\u306a\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u6700\u524d\u7dda\u306b\u7acb\u3064\u591a\u9762\u7684\u306a\u30d6\u30e9\u30f3\u30c9\u30fb\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u3068\u3057\u3066\u8a8d\u8b58\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u4f01\u696d\u306f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30ea\u30e2\u30fc\u30c8\u30c1\u30fc\u30e0\u3092\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u4e0d\u53ef\u6b20\u306a\u5b58\u5728\u3068\u8a8d\u8b58\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\uff08\u97f3\u58f0\u3001\u30c7\u30b8\u30bf\u30eb\u4e21\u65b9\uff09\u3092\u3001\u7269\u7406\u7684\u306a\u5834\u6240\u306b\u7e1b\u3089\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u8907\u6570\u306e\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u3092\u6a2a\u65ad\u3059\u308b\u5f62\u3067\u3001\u4e16\u754c\u4e2d\u306e\u3069\u3053\u304b\u3089\u3067\u3082\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6642\u9593\u52b9\u7387\u306e\u5411\u4e0a\u3084\u30ea\u30bd\u30fc\u30b9\u8981\u4ef6\u306e\u8efd\u6e1b\u3078\u3068\u3064\u306a\u304c\u308a\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3082\u524a\u6e1b\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30c1\u30e3\u30cd\u30eb\u3082\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u4e00\u90e8\u3068\u3057\u3066\u53d6\u308a\u5165\u308c\u3066\u3044\u307e\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u4f01\u696d\u306f\u4e16\u754c\u4e2d\u306b\u9867\u5ba2\u57fa\u76e4\u3092\u62b1\u3048\u3066\u3044\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n<p>\u4ee5\u524d\u306f\u591a\u304f\u306e\u6d88\u8cbb\u8005\u304c\u3001\u5f93\u6765\u306e\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u3067\u306f\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u306a\u304b\u3063\u305f\u5834\u5408\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3068\u3057\u3066\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u73fe\u5728\u306e\u6d88\u8cbb\u8005\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u3001\u4e00\u822c\u7684\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u554f\u3044\u5408\u308f\u305b\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u3055\u3089\u306b\u306f\u300c\u3044\u3044\u306d\u300d\u306e\u305f\u3081\u306b\u983b\u7e41\u306b\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u203b\u3002<\/p>\n<p>\u53c2\u7167\uff1aMcKinsey\uff06Company [<a href=\"https:\/\/www.mckinsey.com\/capabilities\/operations\/our-insights\/social-media-as-a-service-differentiator-how-to-win\">Social media as a service differentiator: How to win<\/a>]<\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5f97\u305f\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3001\u597d\u307f\u3001\u62b1\u3048\u3066\u3044\u308b\u554f\u984c\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u624b\u306b\u5165\u308a\u307e\u3059\u3002\u4f34\u3063\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306e\u67d4\u8edf\u6027\u3068\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3057\u3001\u4f01\u696d\u306f\u53d6\u5f97\u3057\u305f\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u8abf\u6574\u3001\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u63a8\u9032\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"cloud-native\">3.\u300c\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u300d\u306e\u5229\u70b9<\/h2>\n<p>\u300c\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u300d\u3068\u306f\u3001\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3067\u958b\u767a\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u4f7f\u7528\u3055\u308c\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u306e\u539f\u5247\u306f\u3001\u73fe\u5728\u6700\u3082\u666e\u53ca\u3057\u3066\u3044\u308b\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u30fc\u30fb\u30af\u30e9\u30a6\u30c9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\uff08Facebook\u3001Google\u3001Netflix\uff09\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u3068\u540c\u3058\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u50cd\u304d\u65b9\u306e\u591a\u69d8\u5316\u3084 AI \u306e\u6d3b\u7528\uff08\u4f8b\uff1aAI \u306e\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306a\u610f\u601d\u6c7a\u5b9a\u306a\u3069\uff09\u306b\u5fc5\u8981\u4e0d\u53ef\u6b20\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u3068 API \u4e2d\u5fc3\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u69cb\u7bc9\u3055\u308c\u305f\u306f\u3001\u9769\u65b0\u6027\u3001\u62e1\u5f35\u6027\u3001\u4ed6\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u76f8\u4e92\u904b\u7528\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002API\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u6163\u884c\u3001\u904b\u7528\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u95a2\u3057\u3066\u30aa\u30fc\u30d7\u30f3\u3067\u9ad8\u3044\u900f\u660e\u6027\u3092\u6301\u3064\u3068\u3044\u3046\u7279\u9577\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u304c\u30cd\u30a4\u30c6\u30a3\u30d6\u3067\u69cb\u7bc9\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u793e\u5185\u306e\u5e45\u5e83\u3044\u30e6\u30fc\u30b6\u30fc\u3084\u958b\u767a\u8005\u306e\u9593\u3067\u76f8\u4e57\u52b9\u679c\u304c\u9ad8\u307e\u308a\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5f37\u5316\u3055\u308c\u307e\u3059\u3002\u6700\u65b0\u306e\u30c4\u30fc\u30eb\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5358\u4e00\u30bb\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3001\u65b0\u3057\u3044\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8fc5\u901f\u306b\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u5c55\u958b\u3067\u304d\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u5bfe\u3057\u3001\u30ea\u30d5\u30a1\u30af\u30bf\u30ea\u30f3\u30b0\u3055\u308c\u305f\u30ec\u30ac\u30b7\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u518d\u69cb\u7bc9\u3055\u308c\u305f\u30bd\u30fc\u30b9\u30b3\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u305a\u3001\u7570\u306a\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3064\u306a\u304e\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u5f93\u696d\u54e1\u306e\u591a\u69d8\u306a\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u306a\u304c\u3089\u5b9f\u88c5\u3001\u7ba1\u7406\u3059\u308b\u306b\u306f\u3001\u76f8\u5f53\u306a\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u9045\u308c\u304c\u3061\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3082\u6700\u9069\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002\u305d\u306e\u7d50\u679c\u3001\u8981\u4ef6\u306e\u8907\u96d1\u5316\u3001\u30b3\u30b9\u30c8\u3001\u4e0d\u6e80\u306e\u5897\u52a0\u3092\u62db\u304d\u304c\u3061\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u591a\u304f\u306e\u30ea\u30bd\u30fc\u30b9\u3068\u52b4\u529b\u3092\u5fc5\u8981\u3068\u3059\u308b\u305f\u3081\u3001\u4fa1\u5024\u5b9f\u73fe\u307e\u3067\u306e\u6642\u9593\u304c\u9577\u304f\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30af\u30e9\u30a6\u30c9\u30fb\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u88fd\u54c1\u30ea\u30ea\u30fc\u30b9\u3068\u3044\u3046\u6982\u5ff5\u81ea\u4f53\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u5358\u4e00\u306e\u5171\u901a\u30b3\u30fc\u30c9\u30d9\u30fc\u30b9\u304c\u4f7f\u7528\u3055\u308c\u308b\u305f\u3081\u3001\u30c7\u30b8\u30bf\u30eb\u3001AI\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u5730\u57df\u3068\u9818\u57df\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a\u7684\u306b\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u8981\u4ef6\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u898f\u5236\u306e\u5909\u66f4\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3084\u30b3\u30b9\u30c8\u5909\u52d5\u3068\u3044\u3063\u305f\u5e02\u5834\u306e\u5909\u5316\u306b\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"ai-virtual-agent\">4. AI \u304c\u751f\u307f\u51fa\u3057\u305f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3068\u306f<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-523412 alignleft\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_717435569-scaled-e1713982225441-1-300x168.jpeg\" alt=\"\" width=\"434\" height=\"243\" srcset=\"https:\/\/www.genesys.com\/media\/AdobeStock_717435569-scaled-e1713982225441-1-300x168.jpeg 300w, https:\/\/www.genesys.com\/media\/AdobeStock_717435569-scaled-e1713982225441-1-257x144.jpeg 257w, https:\/\/www.genesys.com\/media\/AdobeStock_717435569-scaled-e1713982225441-1-374x210.jpeg 374w, https:\/\/www.genesys.com\/media\/AdobeStock_717435569-scaled-e1713982225441-1-293x165.jpeg 293w, https:\/\/www.genesys.com\/media\/AdobeStock_717435569-scaled-e1713982225441-1-580x326.jpeg 580w, https:\/\/www.genesys.com\/media\/AdobeStock_717435569-scaled-e1713982225441-1.jpeg 975w\" sizes=\"(max-width: 434px) 100vw, 434px\" \/><\/p>\n<p>\u9ad8\u5ea6\u306a AI \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u6025\u901f\u306b\u6210\u9577\u3057\u3066\u304a\u308a\u3001\u4eee\u60f3\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u62e1\u5927\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u4f1a\u8a71\u578b AI \u3084\u751f\u6210 AI \u306a\u3069\u306e\u6ce8\u76ee\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u3001\u6d88\u8cbb\u8005\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5927\u304d\u304f\u5909\u3048\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3055\u3089\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u7136\u306a\u4f1a\u8a71\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u304c\u3001\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u57fa\u76e4\u3068\u306a\u308b\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u304c\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3084\u9069\u7528\u9818\u57df\u306b\u5408\u308f\u305b\u3066\u5fae\u8abf\u6574\u3055\u308c\u308b\u3053\u3068\u304c\u5fc5\u9808\u3067\u3059\u3002<\/p>\n<p>AI \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u81ea\u52d5\u5316\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u578b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3001\u6700\u9069\u5316\u3082\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u767a\u5c55\u306b\u3088\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u9023\u643a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3068\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u901a\u5e38\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/chatbots\">\u30dc\u30c3\u30c8<\/a>\u306f\u5358\u7d14\u3067\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3057\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u8a00\u8449\u3092\u5fc5\u8981\u3068\u3059\u308b\u4eba\u9593\u3089\u3057\u3044\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u65b0\u3057\u3044\uff08\u30c7\u30b8\u30bf\u30eb\uff09\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u4f01\u696d\u306f\u3001\u30b3\u30b9\u30c8\u306e\u304b\u304b\u308b\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u62d8\u675f\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u3088\u308a\u5305\u62ec\u7684\u3067\u52d5\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>AI \u3068\u6a5f\u68b0\u5b66\u7fd2\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/definitions\/what-is-a-virtual-agent\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u306f\u3001FAQ \u306b\u56de\u7b54\u3057\u3001\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3057\u3001\u9867\u5ba2\u60c5\u5831\u3092\u53ce\u96c6\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306a\u3069\u306e\u30bd\u30fc\u30b9\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u6b63\u78ba\u3001\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u5c06\u6765\u306e\u53c2\u7167\u7528\u306b\u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\u30b3\u30fc\u30c9\u3068\u4f75\u305b\u3066\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u6982\u8981\u3092\u4f5c\u6210\u3057\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5f15\u304d\u7d99\u304e\u3092\u884c\u3046\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5358\u7d14\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8907\u96d1\u306a\u554f\u984c\u3084\u611f\u60c5\u7684\u306b\u7e4a\u7d30\u306a\u914d\u616e\u304c\u5fc5\u8981\u306a\u5bfe\u5fdc\u3092\u5f15\u304d\u53d7\u3051\u3089\u308c\u308b\u306e\u3067\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u3055\u3089\u306a\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3084\u5171\u611f\u3092\u6301\u3063\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u696d\u52d9\u610f\u6b32\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u6700\u65b0\u30c4\u30fc\u30eb\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u3092\u3055\u3089\u306b\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/agent-copilot\">AI \u642d\u8f09\u306e\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8<\/a>\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u4e2d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u70b9\u3067\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306f\u610f\u56f3\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7406\u89e3\u3057\u3001\u76ee\u7684\u306e\u9054\u6210\u306b\u5411\u3051\u3066\u6b21\u306b\u53d6\u308b\u3079\u304d\u6700\u9069\u306a\u884c\u52d5\u3092\u63d0\u6848\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30af\u30ed\u30b9\u30bb\u30eb\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306f\u7d99\u7d9a\u7684\u306a\u5b66\u7fd2\u3092\u901a\u3058\u3066\u7cbe\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u305f\u3081\u3001\u3055\u3089\u306b\u6b63\u78ba\u3067\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3001\u6b63\u78ba\u306a\u56de\u7b54\u306e\u88dc\u4f50\u5f79\u3068\u306a\u308a\u3001\u521d\u56de\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e00\u8cab\u6027\u3068\u5fdc\u7b54\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u81ea\u52d5\u5316\u3068\u4eba\u9593\u7684\u306a\u5bfe\u5fdc\u3068\u306e\u6700\u9069\u306a\u30d0\u30e9\u30f3\u30b9\u306e\u5b9f\u73fe\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<p>AI \u304c\u4f5c\u308a\u51fa\u3059\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u5e45\u5e83\u3044\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u500b\u5225\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u5171\u611f\u6027\u306e\u9ad8\u3044\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4f4e\u30b3\u30b9\u30c8\u3067\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/d3k2f0s3vqqs9o.cloudfront.net\/media\/88E79E96-1387-4FE8-9B8A09214E89332D\/804587E0-EDCD-4A13-9E297DC9A28EDFF0\/webimage-B17A938F-C641-4717-A7077AAF43E86251.png\" alt=\"SM Cover-Linkedin-1128x191-JP\" \/><\/p>\n<h2 id=\"future\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u672a\u6765\u3092\u4f53\u73fe<\/h2>\n<p>\u4e16\u4ee3\u3092\u91cd\u306d\u308b\u3054\u3068\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u9032\u6b69\u3057\u3066\u304a\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3082\u305d\u306e\u3072\u3068\u3064\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u5834\u6240\u306e\u5236\u7d04\u3092\u53d7\u3051\u308b\u7570\u7a2e\u30b7\u30b9\u30c6\u30e0\u306e\u96c6\u5408\u4f53\u304b\u3089\u3001\u7d71\u5408\u3068\u6d17\u7df4\u304c\u9ad8\u5ea6\u306b\u9032\u3093\u3060\u9032\u5316\u5f62\u3067\u3059\u3002AI \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3057\u305f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u5730\u57df\u3001\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u3092\u7db2\u7f85\u3059\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5404\u4e16\u4ee3\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u524d\u4e16\u4ee3\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u30d9\u30fc\u30b9\u306b\u69cb\u7bc9\u3055\u308c\u3066\u304a\u308a\u3001\u52b9\u7387\u6027\u3001\u62e1\u5f35\u6027\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u6027\u304c\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u9032\u5316\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u624b\u6cd5\u3001\u3055\u3089\u306b\u306f\u3001\u4f01\u696d\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u3082\u5909\u3048\u307e\u3057\u305f\u3002<\/p>\n<p>\u4eca\u5f8c\u3001\u3055\u3089\u306b\u591a\u304f\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3001\u52b9\u7387\u6027\u3001\u5b9f\u52b9\u6027\u3001\u5171\u611f\u6027\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u5411\u3051\u306e\u30b5\u30fc\u30d3\u30b9\u6c34\u6e96\u3082\u5927\u304d\u304f\u5909\u308f\u308b\u306f\u305a\u3067\u3059\u3002\u307e\u305f\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u304c\u3055\u3089\u306b\u5bb9\u6613\u306b\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u6e80\u8db3\u5ea6\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3001\u4f01\u696d\u306e\u5dee\u5225\u5316\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u73fe\u5728\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306e\u9375\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u30c7\u30b8\u30bf\u30eb\u30ea\u30bd\u30fc\u30b9\u3068\u4eba\u6750\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u6709\u52b9\u306a\u624b\u6bb5\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304b\u3089\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u79fb\u884c\u3092\u3054\u691c\u8a0e\u304f\u3060\u3055\u3044\u3002\u305d\u308c\u304c\u3001\u53ef\u80fd\u306a\u9650\u308a\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5c06\u6765\u306e\u3042\u3089\u3086\u308b\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u4e00\u6b69\u3067\u3059\u3002<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\">Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/why-companies-choose-genesys-cloud\"><img decoding=\"async\" class=\"alignleft wp-image-559895\" src=\"https:\/\/www.genesys.com\/media\/\u4f01\u696d\u304c-Genesys-Cloud-\u3092\u9078\u629e\u3059\u308b\u7406\u7531-300x209.png\" alt=\"\" width=\"303\" height=\"211\" srcset=\"https:\/\/www.genesys.com\/media\/\u4f01\u696d\u304c-Genesys-Cloud-\u3092\u9078\u629e\u3059\u308b\u7406\u7531-300x209.png 300w, https:\/\/www.genesys.com\/media\/\u4f01\u696d\u304c-Genesys-Cloud-\u3092\u9078\u629e\u3059\u308b\u7406\u7531-207x144.png 207w, https:\/\/www.genesys.com\/media\/\u4f01\u696d\u304c-Genesys-Cloud-\u3092\u9078\u629e\u3059\u308b\u7406\u7531.png 854w\" sizes=\"(max-width: 303px) 100vw, 303px\" \/><\/a>\u306f\u7ba1\u7406\u3092\u52b9\u7387\u5316\u3057\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5909\u9769\u3059\u308b\u305f\u3081\u306b\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9\u304c\u5e38\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u9078\u629e\u3057\u3066\u3044\u308b\u7406\u7531\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p style=\"text-align: left;\"><button style=\"background-color: #ff451a; color: white; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/why-companies-choose-genesys-cloud\">\u4eca\u3059\u3050eBook DL<\/a><br \/>\n<\/button><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u4f01\u696d\u304c\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u7d9a\u3051\u308b\u305f\u3081\u306b\u306f\u3001\u6700\u5148\u7aef\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u6700\u65b0\u306e\u30d0\u30fc [&hellip;]<\/p>\n","protected":false},"author":260,"featured_media":536544,"template":"","tax_priority":[54],"tax_blogtype":[17748],"tax_blogcategory":[15929,13116,13219],"tax_contenttheme":[14862],"tax_bundle":[15280],"tax_contenttheme2":[16155],"tax_capability_sitewide":[16214,18174,16261],"tax_products_programs":[17529],"tax_buying_job":[16646],"tax_buyer_persona":[16922,16892],"tax_sector":[],"tax_segment":[17142,18510,17119],"class_list":["post-552193","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-cloud-ja-jp","tax_blogcategory-digital-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_bundle-genesys-ai-ja-jp","tax_contenttheme2-improve-employee-experience-ja-jp","tax_capability_sitewide-ai-and-automation-ja-jp","tax_capability_sitewide-cloud-migration-ja-jp","tax_capability_sitewide-digital-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp","tax_buying_job-job-1-problem-identification-ja-jp","tax_buyer_persona-technical-ja-jp","tax_buyer_persona-business-ja-jp","tax_segment-smb-ja-jp","tax_segment-18510","tax_segment-midsized-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/552193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/260"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/552193\/revisions"}],"predecessor-version":[{"id":559914,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/552193\/revisions\/559914"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/536544"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=552193"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=552193"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=552193"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=552193"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=552193"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=552193"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=552193"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=552193"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=552193"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=552193"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=552193"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=552193"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=552193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}