{"id":549376,"date":"2025-04-03T03:23:50","date_gmt":"2025-04-03T10:23:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=549376"},"modified":"2025-04-03T03:23:50","modified_gmt":"2025-04-03T10:23:50","slug":"what-is-customer-journey","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-journey","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f\u3084\u3055\u3057\u3044\u56f3\u89e3\u3067\u57fa\u672c\u304c\u307e\u308b\u308f\u304b\u308a"},"content":{"rendered":"

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\u76ee\u6b21<\/strong><\/p>\n

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     <\/p>\n

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     <\/p>\n

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     <\/p>\n

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    \uff1e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>[\/vc_column_text][vc_single_image image=”549512″ alignment=”center” css=””][vc_column_text css=””]<\/p>\n

    1.\u30b4\u30fc\u30eb\u3092\u8a2d\u5b9a\u3059\u308b<\/strong><\/h3>\n

    \u9867\u5ba2\u306b\u305f\u3069\u308a\u7740\u3044\u3066\u307b\u3057\u3044\u30b4\u30fc\u30eb\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c\u5546\u54c1\u306e\u521d\u56de\u8cfc\u5165\u300d\u300c\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u300d\u300c\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u300d\u300c\u30c8\u30e9\u30a4\u30a2\u30eb\u5951\u7d04\u300d\u306a\u3069\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u76ee\u7684\u306b\u3088\u3063\u3066\u30b4\u30fc\u30eb\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n

    2.\u30da\u30eb\u30bd\u30ca\u3092\u8a2d\u8a08\u3059\u308b<\/strong><\/h3>\n

    \u5bfe\u8c61\u3068\u306a\u308b\u30da\u30eb\u30bd\u30ca\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c\u30dd\u30a4\u30f3\u30c8\u306e\u8caf\u307e\u308b QR \u30b3\u30fc\u30c9\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u300d\u304c\u30b4\u30fc\u30eb\u306a\u3089\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5185\u5bb9\u3067\u3059\u3002\u306a\u304a\u3001\u30da\u30eb\u30bd\u30ca\u304c\u8907\u6570\u306b\u306a\u308b\u5834\u5408\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3082\u305d\u308c\u305e\u308c\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\u3002
    \n\u3010\u4f8b\u301130\u4ee3\u3001\u5973\u6027\u3001\u4f1a\u793e\u54e1\u3001\u8cb7\u3044\u7269\u304c\u8da3\u5473\u3067\u5c11\u3057\u3067\u3082\u304a\u5f97\u306b\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3092\u697d\u3057\u307f\u305f\u3044<\/p>\n

    3.\u30d5\u30a7\u30fc\u30ba\u30fb\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u660e\u78ba\u306b\u3059\u308b<\/strong><\/h3>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3067\u6a2a\u8ef8\u3068\u306a\u308b\u3001\u76ee\u7684\u306b\u5fdc\u3058\u305f\u30d5\u30a7\u30fc\u30ba\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u300c\u8a8d\u77e5\u300d \u300c\u8208\u5473\u95a2\u5fc3\u300d \u300c\u60c5\u5831\u53ce\u96c6\u300d \u300c\u6bd4\u8f03\u691c\u8a0e\u300d \u300c\u8cfc\u5165\u300d\u3068\u3044\u3046\u3088\u3046\u306a\u5185\u5bb9\u3067\u3059\u3002
    \n\u307e\u305f\u3001\u30d5\u30a7\u30fc\u30ba\u8a2d\u5b9a\u5f8c\u306f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3082\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u4f8b\u3048\u3070\u300c\u8a8d\u77e5\u300d\u30d5\u30a7\u30fc\u30ba\u306a\u3089\u300c\u30a2\u30d7\u30ea\u5e83\u544a\u300d \u300c\u77e5\u308a\u5408\u3044\u304b\u3089\u306e\u7d39\u4ecb\u300d\u306a\u3069\u3001\u30d5\u30a7\u30fc\u30ba\u6bce\u306e\u63a5\u70b9\u3092\u6d17\u3044\u51fa\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

    4.\u30da\u30eb\u30bd\u30ca\u306e\u8996\u70b9\u304b\u3089\u9867\u5ba2\u306e\u611f\u60c5\u30fb\u884c\u52d5\u3092\u60f3\u50cf\u3059\u308b<\/strong><\/h3>\n

    \u30da\u30eb\u30bd\u30ca\u306e\u8996\u70b9\u306b\u7acb\u3061\u3001\u30d5\u30a7\u30fc\u30ba\u6bce\u306b\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u304f\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u884c\u52d5\u3092\u53d6\u308b\u306e\u304b\u3092\u60f3\u50cf\u3057\u3066\u66f8\u304d\u51fa\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c\u30a2\u30d7\u30ea\u5e83\u544a\u300d\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u3063\u3066\u5546\u54c1\u3092\u8a8d\u77e5\u3057\u305f\u5834\u5408\u3001\u300c\u30a2\u30d7\u30ea\u5e83\u544a\u306b\u767b\u5834\u3059\u308b\u30ad\u30e3\u30e9\u30af\u30bf\u30fc\u304c\u53ef\u611b\u304f\u3066\u6c17\u306b\u306a\u3063\u305f\u300d\u3068\u3044\u3046\u611f\u60c5\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n

    5.\u5177\u4f53\u7684\u306a\u65bd\u7b56\u306b\u843d\u3068\u3057\u8fbc\u3080<\/strong><\/h3>\n

    \u3053\u3053\u307e\u3067\u8a2d\u5b9a\u30fb\u660e\u78ba\u5316\u3057\u305f\u5185\u5bb9\u3092\u3082\u3068\u306b\u3001\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30a2\u30d7\u30ea\u5e83\u544a\u306e\u30ad\u30e3\u30e9\u30af\u30bf\u30fc\u3092\u6c17\u306b\u5165\u3063\u3066\u8208\u5473\u3092\u6301\u3063\u305f\u3082\u306e\u306e\u3001\u516c\u5f0f\u30b5\u30a4\u30c8\u3092\u95b2\u89a7\u3057\u305f\u6bb5\u968e\u3067\u30a4\u30e1\u30fc\u30b8\u30ae\u30e3\u30c3\u30d7\u3092\u611f\u3058\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u3068\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u5834\u5408\u3001\u516c\u5f0f\u30b5\u30a4\u30c8\u3092\u6539\u4fee\u3059\u308b\u3053\u3068\u3067\u3001\u6b21\u30d5\u30a7\u30fc\u30ba\u3078\u8a98\u5c0e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n

    6.\u5b9a\u671f\u7684\u306b\u6539\u5584\u3092\u3059\u308b<\/strong><\/h3>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u4e00\u5ea6\u4f5c\u6210\u3057\u3066\u7d42\u308f\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7684\u306a\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002\u898b\u76f4\u3057\u305f\u65bd\u7b56\u306f\u3001\u518d\u5ea6\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7de8\u96c6\u3057\u3066\u5e38\u306b\u6700\u65b0\u306e\u72b6\u614b\u3092\u4fdd\u3061\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u30b8\u30a7\u30cd\u30b7\u30b9\u306a\u3089\u3001\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u52b9\u7387\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u6cbf\u3063\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u88c5\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u8a73\u3057\u3044\u60c5\u5831\u306f\u4e0b\u8a18\u306e\u95a2\u9023\u30da\u30fc\u30b8\u3088\u308a\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

    \u95a2\u9023\u30da\u30fc\u30b8\uff1a<\/strong>
    \n    https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-orchestration<\/a>
    \n    https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-data-management<\/a>
    \n    https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-analytics<\/a><\/p>\n

     <\/p>\n

    <\/a>4.\u3088\u304f\u3042\u308b\u8cea\u554f<\/strong><\/h2>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3068\u56de\u7b54\u3092\u96c6\u3081\u307e\u3057\u305f\u3002<\/p>\n

    \u30fb <\/strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u3068\u300c\u30da\u30eb\u30bd\u30ca\u300d\u306e\u9055\u3044\u306f\uff1f<\/strong><\/h3>\n

    \u30da\u30eb\u30bd\u30ca\u306f\u6027\u5225\u30fb\u5e74\u9f62\u7b49\u306e\u5c5e\u6027\u3084\u8da3\u5473\u3001\u884c\u52d5\u50be\u5411\u3068\u3044\u3063\u305f\u9867\u5ba2\u306e\u5177\u4f53\u7684\u30a4\u30e1\u30fc\u30b8\u3092\u793a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u5bfe\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u30da\u30eb\u30bd\u30ca\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3057\u3066\u304b\u3089\u8cfc\u5165\u3059\u308b\u307e\u3067\u306e\u9053\u7b4b\u3092\u3001\u611f\u60c5\u3084\u884c\u52d5\u3092\u8e0f\u307e\u3048\u8868\u3059\u624b\u6cd5\u3067\u3059\u3002<\/p>\n

    \u30fb <\/strong>\u300c\u30da\u30eb\u30bd\u30ca\u300d\u306f\u4f55\u306e\u7565\uff1f<\/strong><\/h3>\n

    \u30da\u30eb\u30bd\u30ca\u306f\u7565\u8a9e\u3067\u306f\u306a\u304f\u3001\u30e9\u30c6\u30f3\u8a9e\u306e\u300c Persona \uff08\u4eee\u9762\uff09\u300d\u3092\u610f\u5473\u3059\u308b\u8a00\u8449\u3067\u3059\u3002<\/p>\n

    \u30fb <\/strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u3068\u300c\u30e6\u30fc\u30b6\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u306e\u9055\u3044\u306f\uff1f<\/strong><\/h3>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3057\u3001\u8cfc\u5165\u3059\u308b\u307e\u3067\u306e\u9053\u7b4b\u3092\u8868\u3059\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u306b\u5bfe\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u7279\u5b9a\u306e\u76ee\u6a19\u3092\u9054\u3059\u308b\u305f\u3081\u306e\u9053\u7b4b\u3092\u8868\u3057\u307e\u3059\u3002<\/p>\n

    \u30fb <\/strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u3068\u300c\u30e6\u30fc\u30b6\u30fc\u30b7\u30ca\u30ea\u30aa\u300d\u306e\u9055\u3044\u306f\uff1f<\/strong><\/h3>\n

    \u3044\u305a\u308c\u3082\u9867\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3057\u3001\u8cfc\u5165\u306b\u81f3\u308b\u307e\u3067\u306e\u9053\u7b4b\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u56f3\u5f0f\u3092\u7528\u3044\u3066\u8868\u3059\u306e\u306b\u5bfe\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30b7\u30ca\u30ea\u30aa\u306f\u57fa\u672c\u7684\u306b\u30c6\u30ad\u30b9\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u3066\u8868\u3057\u307e\u3059\u3002<\/p>\n

    \u30fb <\/strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u3068\u300c\u30e6\u30fc\u30b6\u30fc\u30b9\u30c8\u30fc\u30ea\u30fc\u300d\u306e\u9055\u3044\u306f\uff1f<\/strong><\/h3>\n

    \u30e6\u30fc\u30b6\u30fc\u30b9\u30c8\u30fc\u30ea\u30fc\u3082\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u540c\u3058\u9867\u5ba2\u306e\u884c\u52d5\u3092\u8868\u3059\u624b\u6cd5\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u91cd\u304d\u3092\u7f6e\u3044\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u7b56\u5b9a\u3059\u308b\u306e\u306b\u7528\u3044\u3089\u308c\u308b\u306e\u306b\u5bfe\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30b9\u30c8\u30fc\u30ea\u30fc\u306f\u5546\u54c1\u4fa1\u5024\u3084\u958b\u767a\u306e\u8981\u4ef6\u30fb\u512a\u5148\u9806\u4f4d\u3092\u6574\u7406\u3057\u3001\u4e3b\u306b\u5546\u54c1\u306e\u4f01\u753b\u30fb\u958b\u767a\u3067\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n

    \u30fb <\/strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u3068\u300c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d5\u30a1\u30cd\u30eb\u300d\u306e\u9055\u3044\u306f\uff1f<\/strong><\/h3>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u306f\u9867\u5ba2\u306e\u611f\u60c5\u3084\u884c\u52d5\u3092\u3001\u30d5\u30a7\u30fc\u30ba\u6bce\u306b\u53ef\u8996\u5316\u3057\u3066\u8868\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u5bfe\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d5\u30a1\u30cd\u30eb\u306f\u30d5\u30a7\u30fc\u30ba\u6bce\u306b\u9867\u5ba2\u306e\u4eba\u6570\u3084\u884c\u52d5\u3092\u5206\u6790\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002<\/p>\n

    \u30fb <\/strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u3068\u300c\u30d1\u30fc\u30bb\u30c3\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u300d\u306e\u9055\u3044\u306f\uff1f<\/strong><\/h3>\n

    \u30d1\u30fc\u30bb\u30c3\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u5206\u6790\u3059\u308b\u9867\u5ba2\u306e\u611f\u60c5\u30fb\u52d5\u5411\u3060\u3051\u3067\u306a\u304f\u3001\u3053\u308c\u304b\u3089\u8d77\u3053\u308a\u5f97\u308b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u8a8d\u8b58\u3084\u884c\u52d5\u306e\u5909\u5316\u306b\u3082\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002<\/p>\n

    \u30fb <\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u63d0\u5531\u8005\u306f\u8ab0\uff1f<\/strong><\/h3>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u30d5\u30a3\u30ea\u30c3\u30d7\u30fb\u30b3\u30c8\u30e9\u30fc\u306b\u3088\u3063\u3066\u63d0\u5531\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

    Genesys Cloud \u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u5f79\u7acb\u3064\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u884c\u52d5\u3092\u53ef\u8996\u5316\u304a\u3088\u3073\u5206\u6790\u3057\u3001\u52b9\u7387\u7684\u306b\u9867\u5ba2\u306e\u884c\u52d5\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u5b9a\u671f\u7684\u306a\u6539\u5584\u3082\u5fc5\u8981\u306a\u305f\u3081\u3001\u30c4\u30fc\u30eb\u3092\u4e0a\u624b\u304f\u6d3b\u7528\u3057\u3066\u52b9\u7387\u7684\u306b\u9032\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u25bc\u300c Genesys Cloud CX \u3092\u8a73\u3057\u304f\u898b\u3066\u307f\u308b\u300d<\/strong>
    \nhttps:\/\/www.genesys.com\/ja-jp\/genesys-cloud<\/a>
    \n\u25bc\u4eca\u3059\u3050\u304a\u554f\u3044\u5408\u308f\u305b<\/strong>
    \n    https:\/\/www.genesys.com\/ja-jp\/contact-us<\/a><\/p>\n

     <\/p>\n

    <\/a>5.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30a2\u30b7\u30b9\u30c8\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u7bc9\u306b<\/strong><\/h2>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3057\u3001\u8cfc\u5165\u3059\u308b\u307e\u3067\u306e\u9053\u306e\u308a\u3092\u8868\u3057\u307e\u3059\u3002\u30d5\u30a7\u30fc\u30ba\u6bce\u306b\u9867\u5ba2\u306e\u884c\u52d5\u3084\u611f\u60c5\u3092\u660e\u78ba\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9069\u5207\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u7acb\u6848\u306b\u5f79\u7acb\u3064\u3067\u3057\u3087\u3046\u3002
    \n\u306a\u304a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3068\u63a5\u89e6\u3059\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u5e97\u8217\u63a5\u5ba2\u3084 SNS \u306a\u3069\u591a\u69d8\u3067\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5bfe\u5fdc\u3078\u306e\u6e80\u8db3\u5ea6\u3067\u6b21\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u5927\u304d\u304f\u5909\u308f\u308b\u305f\u3081\u91cd\u8981\u3067\u3059\u3002<\/p>\n

    Genesys Cloud \u306f AI \u6280\u8853\u3092\u7528\u3044\u3066\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30a2\u30b7\u30b9\u30c8\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u7bc9\u306b\u3001\u305c\u3072\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n

    \u25bc\u4eca\u3059\u3050\u304a\u554f\u3044\u5408\u308f\u305b<\/strong>
    \n    https:\/\/www.genesys.com\/ja-jp\/contact-us<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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