{"id":547356,"date":"2025-02-13T01:05:49","date_gmt":"2025-02-13T09:05:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=547356"},"modified":"2025-03-03T21:00:06","modified_gmt":"2025-03-04T05:00:06","slug":"what-is-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cx","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u306f\uff1f\u4e8b\u4f8b\u3068\u3068\u3082\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306f\u300c\u9867\u5ba2\u4f53\u9a13\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u9867\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3068\u51fa\u4f1a\u3044\u3001\u8cfc\u5165\u3001\u7d99\u7d9a\u5229\u7528\u3059\u308b\u307e\u3067\u3001\u3059\u3079\u3066\u306e\u4f53\u9a13\u4fa1\u5024\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u7d4c\u55b6\u6226\u7565\u306b\u304a\u3044\u3066\u7528\u3044\u3089\u308c\u308b\u6982\u5ff5\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306fCX\u306b\u3064\u3044\u3066\u3001\u305d\u306e\u91cd\u8981\u6027\u3084\u30e1\u30ea\u30c3\u30c8\u306a\u3069\u3092\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u3092\u53d6\u308a\u4e0a\u3052\u306a\u304c\u3089\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

\u76ee\u6b21<\/strong><\/p>\n

    \n
  1. \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u306f\u3042\u308b\u8ab2\u984c<\/a><\/strong><\/li>\n
  2. \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u91cd\u8981\u6027<\/a><\/strong><\/li>\n
  3. \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u5411\u4e0a\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8<\/a><\/strong><\/li>\n
  4. \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u5411\u4e0a\u306e\u6210\u529f\u4e8b\u4f8b<\/a><\/strong><\/li>\n
  5. \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u5411\u4e0a\u3092\u8a08\u6e2c\u3059\u308b\u6307\u6a19\u300cNPS\u300d\u3068\u306f\uff1f<\/a><\/strong><\/li>\n
  6. CX \u5411\u4e0a\u306e\u305f\u3081\u306e CX \u6226\u7565\u306e\u7acb\u3066\u65b9<\/a><\/strong><\/li>\n
  7. \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u6df7\u540c\u3057\u3084\u3059\u3044\u30d3\u30b8\u30cd\u30b9\u7528\u8a9e<\/a><\/strong><\/li>\n
  8. \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u5411\u4e0a\u3055\u305b\u3066\u3001\u4f01\u696d\u306b\u5909\u9769\u3092<\/strong><\/a><\/li>\n<\/ol>\n

     <\/p>\n

    <\/a>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u306f<\/strong><\/h2>\n

    \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08Customer Experience\uff09\u306f\u300c\u9867\u5ba2\u4f53\u9a13\u300d\u3092\u610f\u5473\u3057\u3001\u300cCX\u300d\u3068\u3082\u547c\u3070\u308c\u307e\u3059\u3002\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8a8d\u77e5\u304b\u3089\u691c\u8a0e\u3001\u8cfc\u5165\u3001\u3055\u3089\u306b\u306f\u7d99\u7d9a\u5229\u7528\u307e\u3067\u3092\u542b\u3081\u305f\u3042\u3089\u3086\u308b\u904e\u7a0b\u306b\u304a\u3044\u3066\u4f53\u9a13\u4fa1\u5024\u306e\u5411\u4e0a\u3092\u91cd\u8996\u3059\u308b\u3001\u4e3b\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u7d4c\u55b6\u6226\u7565\u3067\u7528\u3044\u3089\u308c\u308b\u7528\u8a9e\u3067\u3059\u3002[\/vc_column_text][vc_single_image image=”557197″ alignment=”center” css=””][vc_column_text css=””]\u9867\u5ba2\u4f53\u9a13\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u300cCX \u5411\u4e0a\u300d\u3001\u305d\u306e\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u300cCX \u6226\u7565\u300d\u3068\u547c\u3073\u307e\u3059\u3002\u306a\u304a\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3092\u901a\u3058\u305f\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u300c\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08DCX\uff09\u300d\u3068\u8a00\u3044\u3001\u8fd1\u5e74\u306f\u91cd\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u304d\u307e\u3057\u305f\u3002CX \u306e\u30e1\u30ea\u30c3\u30c8\u306b\u306f\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306e\u5411\u4e0a\u3084\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3001\u9867\u5ba2\u81ea\u8eab\u306b\u3088\u308b\u53e3\u30b3\u30df\u7b49\u3067\u306e\u5ba3\u4f1d\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n

     <\/p>\n

    \u25bc\u95a2\u9023\u8a18\u4e8b<\/strong><\/p>\n

    \u300c\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \uff08CX\uff09 \u3078\u79fb\u884c\u3059\u308b\u969b\u306e 3 \u3064\u306e\u8ab2\u984c\u300d<\/strong>
    \n    https:\/\/www.genesys.com\/ja-jp\/blog\/post\/3-challenges-in-creating-a-digital-first-customer-experience<\/a><\/p>\n

     <\/p>\n

    <\/a>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u91cd\u8981\u6027<\/h2>\n

    \u9867\u5ba2\u306f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u7b49\u3060\u3051\u3067\u306a\u304f\u3001\u691c\u8a0e\u304b\u3089\u8cfc\u5165\u3001\u5229\u7528\u3001\u3055\u3089\u306b\u306f\u30b5\u30dd\u30fc\u30c8\u3092\u542b\u3081\u305f\u4e00\u9023\u306e\u4f53\u9a13\u306b\u5bfe\u3057\u3066\u3082\u6e80\u8db3\u611f\u3084\u4fa1\u5024\u3092\u898b\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u4e2d\u306b\u306f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u6c42\u3081\u305f\u308a\u3001\u4f01\u696d\u5074\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u671b\u3093\u3060\u308a\u3059\u308b\u4eba\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u3046\u3057\u305f\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u591a\u69d8\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u3046\u3048\u3067\u3001CX \u306f\u3068\u3066\u3082\u91cd\u8981\u306a\u8996\u70b9\u3067\u3059\u3002<\/p>\n

    \u307e\u305f\u3001\u6628\u4eca\u306f SNS \u3092\u306f\u3058\u3081\u3001\u9867\u5ba2\u304c\u81ea\u8eab\u306e\u4f53\u9a13\u306b\u3064\u3044\u3066\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3067\u767a\u4fe1\u3059\u308b\u6a5f\u4f1a\u304c\u5897\u3048\u307e\u3057\u305f\u3002CX \u3092\u610f\u8b58\u3057\u305f\u65bd\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u3067\u9867\u5ba2\u306b\u3088\u308a\u9ad8\u3044\u8a55\u4fa1\u304c\u62e1\u6563\u3057\u3066\u3082\u3089\u3048\u308c\u3070\u3001\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3084\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u7e4b\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

    \u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3067\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u304c\u9577\u671f\u7684\u306b\u7d99\u7d9a\u3057\u307e\u3059\u3002\u3053\u306e\u95a2\u4fc2\u6027\u304c\u60aa\u5316\u3059\u308c\u3070\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u304c\u6b62\u307e\u3063\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u826f\u597d\u306a\u95a2\u4fc2\u3092\u6301\u3061\u7d9a\u3051\u308b\u305f\u3081\u306b\u3082\u3001CX\u306e\u5411\u4e0a\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u610f\u5473\u3092\u6301\u3064\u3067\u3057\u3087\u3046\u3002<\/p>\n

     <\/p>\n

    \u25bc\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \uff08CX\uff09 \u306e\u73fe\u72b6\u300d<\/strong>
    \n    https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx-report<\/a><\/p>\n

     <\/p>\n

    <\/a>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u5411\u4e0a\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8<\/h2>\n

    CX \u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n

      \n
    1. \u9867\u5ba2\u96e2\u308c\u306e\u9632\u6b62<\/li>\n
    2. \u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97<\/li>\n
    3. \u53e3\u30b3\u30df\u3084 SNS \u3067\u306e\u8a8d\u77e5\u5ea6\u5411\u4e0a<\/li>\n
    4. \u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0<\/li>\n<\/ol>\n

      \u305d\u308c\u305e\u308c\u3001\u5177\u4f53\u7684\u306b\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n

      1. \u9867\u5ba2\u96e2\u308c\u306e\u9632\u6b62<\/h3>\n

      \u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u304c\u4e0b\u304c\u3063\u305f\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3057\u305f\u308a\u3059\u308c\u3070\u3001\u9867\u5ba2\u96e2\u308c\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002CX \u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u3053\u3046\u3057\u305f\u9867\u5ba2\u96e2\u308c\u3092\u9632\u6b62\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

      2. \u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97<\/h3>\n

      CX \u5411\u4e0a\u306b\u3088\u3063\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308c\u3070\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u304c\u80b2\u6210\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9577\u671f\u7684\u306b\u9867\u5ba2\u3068\u306e\u826f\u597d\u306a\u95a2\u4fc2\u3092\u7dad\u6301\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u306e\u7372\u5f97\u306b\u7e4b\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

      3. \u53e3\u30b3\u30df\u3084 SNS \u3067\u306e\u8a8d\u77e5\u5ea6\u5411\u4e0a<\/h3>\n

      \u9867\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3084\u4f01\u696d\u5074\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u3001\u300c\u4ed6\u306e\u4eba\u306b\u3082\u6559\u3048\u3066\u3042\u3052\u305f\u3044\u300d\u300c\u8ab0\u304b\u3068\u5171\u6709\u3057\u305f\u3044\u300d\u3068\u611f\u3058\u3066\u3082\u3089\u3048\u308c\u3070\u3001\u53e3\u30b3\u30df\u3084 SNS \u3067\u767a\u4fe1\u3057\u3066\u304f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u6295\u7a3f\u304c\u62e1\u6563\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u6f5c\u5728\u9867\u5ba2\u3078\u306e\u8a8d\u77e5\u62e1\u5927\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n

      4. \u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0<\/h3>\n

      CX \u5411\u4e0a\u306b\u3088\u3063\u3066\u30d5\u30a1\u30f3\u304c\u5897\u3048\u308c\u3070\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u305d\u3046\u3059\u308c\u3070\u65e2\u5b58\u9867\u5ba2\u306e\u307f\u306a\u3089\u305a\u3001\u65b0\u898f\u9867\u5ba2\u3082\u300c\u3053\u306e\u30d6\u30e9\u30f3\u30c9\u306f\u5b89\u5fc3\u3067\u304d\u305d\u3046\u3060\u300d\u3068\u611f\u3058\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002\u4ed6\u793e\u3068\u6bd4\u8f03\u691c\u8a0e\u3059\u308b\u969b\u306b\u3082\u3001\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u6027\u306f\u91cd\u8981\u306a\u5dee\u5225\u5316\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

       <\/p>\n

      <\/a>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u5411\u4e0a\u306e\u6210\u529f\u4e8b\u4f8b<\/h2>\n

      CX \u5411\u4e0a\u3067\u5927\u304d\u306a\u6210\u679c\u3092\u5f97\u305f\u30016 \u793e\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n

      \u30fb\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9<\/h3>\n

      \u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u306f\u3001\u5f93\u696d\u54e1\u304c\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u9069\u5207\u306b\u63a5\u5ba2\u3067\u304d\u308b\u3088\u3046\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u3067\u3057\u304b\u8cfc\u5165\u3067\u304d\u306a\u3044\u5546\u54c1\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u306f\u9867\u5ba2\u306b\u3068\u3063\u3066\u7279\u5225\u611f\u306e\u3042\u308b\u4f53\u9a13\u3067\u3059\u3002\u3053\u306e\u307b\u304b\u3001\u5e97\u8217\u3054\u3068\u306b\u7570\u306a\u308b\u30c7\u30b6\u30a4\u30f3\u306e\u305f\u3081\u3001\u9055\u3046\u5e97\u8217\u3092\u8a2a\u308c\u308b\u305f\u3073\u306b\u65b0\u3057\u3044\u4f53\u9a13\u3092\u5f97\u3089\u308c\u307e\u3059\u3002\u3053\u3046\u3057\u305f CX \u5411\u4e0a\u3078\u306e\u53d6\u308a\u7d44\u307f\u3067\u591a\u304f\u306e\u30d5\u30a1\u30f3\u3084\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u7372\u5f97\u3057\u3001\u6210\u9577\u3092\u9042\u3052\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n

      \u30fbAmazon<\/h3>\n

      Amazon \u306f\u30ec\u30d3\u30e5\u30fc\u3084\u8a55\u4fa1\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u5546\u54c1\u9078\u3073\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u8cfc\u5165\u5f8c\u3082\u7d20\u65e9\u3044\u914d\u9001\u3092\u884c\u3063\u3066\u3044\u308b\u306a\u3069\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304b\u3089\u9ad8\u3044\u6e80\u8db3\u5ea6\u3092\u5f97\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u304b\u3089\u30012020 \u5e74\u306e\u300c\u30a2\u30e1\u30ea\u30ab\u30f3\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u30fb\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\uff08ACSI\uff09\u300d\u306b\u304a\u3044\u3066\u3001Amazon \u306f\u5c0f\u58f2\u696d\u754c\u3067\u3082\u3063\u3068\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n

      \u30fbANA<\/h3>\n

      ANA \u306f\u793e\u5185\u306b CX \u63a8\u9032\u5ba4\u3092\u8a2d\u3051\u3066\u3001CX \u5411\u4e0a\u306b\u53d6\u308a\u7d44\u3067\u3044\u307e\u3059\u3002\u305d\u306e\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u308b\u306e\u304c\u3001\u300c\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u30a8\u30f3\u30b8\u30f3\u300d\u3067\u3059\u3002\u3053\u308c\u306f\u9867\u5ba2\u305d\u308c\u305e\u308c\u306e\u884c\u52d5\u5909\u5316\uff08\u4e88\u7d04\u3001\u6c7a\u6e08\u3001\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3001\u642d\u4e57\u3001\u30ad\u30e3\u30f3\u30bb\u30eb\u7b49\uff09\u3001\u305d\u3057\u3066\u65c5\u5ba2\u6a5f\u306e\u96e2\u7740\u9678\u3084\u642d\u4e57\u30b2\u30fc\u30c8\u306e\u5909\u66f4\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u904b\u884c\u72b6\u614b\u306e\u5909\u5316\u3068\u3092\u30c7\u30fc\u30bf\u3067\u691c\u77e5\u3059\u308b\u3082\u306e\u3002\u305d\u306e\u30c7\u30fc\u30bf\u304b\u3089\u9867\u5ba2\u6bce\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u6700\u9069\u306a\u63a5\u5ba2\u3078\u3068\u7e4b\u3052\u3089\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f8b\u3048\u3070\u642d\u4e57\u30b2\u30fc\u30c8\u306e\u9060\u3044\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u4e8b\u524d\u9023\u7d61\u3092\u884c\u3044\u3001\u65e9\u3081\u306b\u79fb\u52d5\u3057\u3066\u304f\u308c\u308b\u3088\u3046\u4fc3\u3059\u3053\u3068\u3067\u96e2\u9678\u306e\u9045\u308c\u3092\u9632\u3050\u3068\u3044\u3063\u305f\u3053\u3068\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

      \u30fb\u5bcc\u58eb\u901a<\/strong><\/h3>\n

      \u5bcc\u58eb\u901a\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u751f\u6210 AI \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001CX \u5411\u4e0a\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u9867\u5ba2\u304b\u3089\u30aa\u30f3\u30e9\u30a4\u30f3\u30c1\u30e3\u30c3\u30c8\u3067\u5c4a\u3044\u305f\u554f\u3044\u5408\u305b\u306b\u5bfe\u3057\u3001AI \u304c\u63a8\u5968\u3055\u308c\u308b\u8fd4\u4fe1\u6587\u3092\u81ea\u52d5\u4f5c\u6210\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u5185\u5bb9\u306b\u3064\u3044\u3066\u3001AI \u304c\u8981\u7d04\u6587\u3092\u4f5c\u6210\u3059\u308b\u3068\u3044\u3063\u305f\u5185\u5bb9\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5e73\u5747\u51e6\u7406\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u305f\u307b\u304b\u3001\u5bfe\u5fdc\u5185\u5bb9\u306e\u8981\u7d04\u306b\u8981\u3057\u3066\u3044\u305f\u6642\u9593\u3082\u524a\u6e1b\u3067\u304d\u307e\u3057\u305f\u3002\u9069\u5207\u306a\u56de\u7b54\u3092\u7d20\u65e9\u304f\u8fd4\u4fe1\u3067\u304d\u308b\u305f\u3081\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308a\u3001\u8981\u7d04\u6587\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u54c1\u8cea\u3082\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

      \u30fb\u65e5\u7523<\/h3>\n

      \u65e5\u7523\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u5f93\u6765\u306f\u96fb\u8a71\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u3001\u3042\u308b\u3044\u306f\u5e97\u8217\u306b\u51fa\u5411\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u304c\u3001\u5bfe\u9762\u3068\u975e\u5bfe\u9762\u306e\u4e21\u65b9\u3067\u63a5\u5ba2\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u5bfe\u9762\u3068\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u9867\u5ba2\u306e\u5fc3\u60c5\u7b49\u306b\u914d\u616e\u3057\u305f\u63a5\u5ba2\u304c\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u8efd\u6e1b\u3001\u305d\u3057\u3066\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n

      \u30fb\u30d6\u30e9\u30b6\u30fc\u8ca9\u58f2<\/h3>\n

      \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u6642\u671f\u306b\u3088\u308b\u7e41\u9591\u5dee\u304c\u3042\u308a\u3001\u7121\u99c4\u306a\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u3001Genesys Cloud \u3092\u5c0e\u5165\u3057\u305f\u7d50\u679c\u3001\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u306b\u6210\u529f\u3002\u305d\u306e\u5206\u3092\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u5f37\u5316\u306a\u3069\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u6295\u8cc7\u3078\u8ee2\u63db\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u6298\u308a\u8fd4\u3057\u96fb\u8a71\u306e\u4e88\u7d04\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3082\u3001\u4f5c\u696d\u52b9\u7387\u3092\u9ad8\u3081\u3064\u3064\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u7e4b\u3052\u3066\u3044\u307e\u3059\u3002\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u554f\u308f\u305a\u8cea\u306e\u9ad8\u3044\u5fdc\u5bfe\u304c\u884c\u3048\u308b\u305f\u3081\u3001CX \u5411\u4e0a\u3092\u5b9f\u73fe\u3055\u305b\u305f\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n

      \u3053\u306e\u307b\u304b\u306b\u3082\u3001CX\u00a0 \u5411\u4e0a\u3067\u5927\u304d\u306a\u6210\u679c\u3092\u9054\u6210\u3055\u305b\u305f\u4f01\u696d\u306f\u6570\u591a\u304f\u5b58\u5728\u3057\u307e\u3059\u3002\u6700\u5148\u7aef\u4f01\u696d5\u793e\u306e\u4e8b\u4f8b\u8cc7\u6599\u3092\u3054\u7528\u610f\u3057\u3066\u304a\u308a\u307e\u3059\u306e\u3067\u3001CX \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6210\u529f\u306b\u5411\u3051\u3066\u662f\u975e\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

       <\/p>\n

      \u25bc\u300cCX \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u6700\u5148\u7aef\u4f01\u696d\u00a0 5 \u793e\u300d<\/strong>
      \n      https:\/\/www.genesys.com\/ja-jp\/resources\/five-trendsetters-in-cx-innovation<\/a><\/p>\n

       <\/p>\n

      <\/a>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u5411\u4e0a\u3092\u8a08\u6e2c\u3059\u308b\u6307\u6a19\u300cNPS\u300d\u3068\u306f\uff1f<\/h2>\n

      CX \u306e\u5411\u4e0a\u3092\u8a08\u6e2c\u3059\u308b\u305f\u3081\u306b\u5f79\u7acb\u3064\u6307\u6a19\u3068\u3057\u3066\u3001\u300cNPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u300d\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u53cb\u4eba\u3084\u77e5\u4eba\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u5468\u56f2\u306b\u3001\u305d\u308c\u3092\u52e7\u3081\u305f\u3044\u304b\u3069\u3046\u304b\u3092\u8a08\u6e2c\u3059\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3042\u308b\u3044\u306f\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u63a8\u5968\u5ea6\u304b\u3089\u30b9\u30b3\u30a2\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002
      \n\u3053\u306e\u307b\u304b\u3001KPI \u3082\u696d\u7e3e\u306e\u8a55\u4fa1\u30fb\u7ba1\u7406\u3092\u5b9a\u91cf\u7684\u306b\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u3001CX \u5411\u4e0a\u306b\u5f79\u7acb\u3064\u3067\u3057\u3087\u3046\u3002\u5b9f\u969b\u306b\u3069\u3046\u3084\u3063\u3066 CX \u6226\u7565\u3092\u7acb\u3066\u308c\u3070\u826f\u3044\u306e\u304b\u306f\u3001\u6b21\u306e\u9805\u76ee\u3067\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

       <\/p>\n

      \u25bc\u95a2\u9023\u8a18\u4e8b :\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044\u91cd\u8981\u6307\u6a19\u3084 KPI \u7ba1\u7406\u306e\u30b3\u30c4\u3092\u5fb9\u5e95\u89e3\u8aac\u300d<\/strong>
      \n      https:\/\/www.genesys.com\/ja-jp\/blog\/post\/important-kpi-for-call-center<\/a><\/p>\n

       <\/p>\n

      <\/a>\u25a0 CX \u5411\u4e0a\u306e\u305f\u3081\u306e CX \u6226\u7565\u306e\u7acb\u3066\u65b9<\/h2>\n

      CX \u5411\u4e0a\u306b\u5411\u3051\u305f CX \u6226\u7565\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6d41\u308c\u3067\u7acb\u3066\u3066\u3044\u304d\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=”557204″ alignment=”center” css=””][vc_column_text css=””]<\/p>\n

      1. \u73fe\u72b6\u628a\u63e1\u3068\u9867\u5ba2\u5206\u6790<\/h3>\n

      \u9867\u5ba2\u304b\u3089\u306e\u8a55\u4fa1\u3092\u5206\u6790\u3057\u3001\u73fe\u72b6\u3092\u628a\u63e1\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u884c\u52d5\u3084\u5fc3\u7406\u72b6\u614b\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u30da\u30eb\u30bd\u30ca\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3092\u3082\u3068\u306b\u3001\u89e3\u6c7a\u3059\u3079\u304d\u8ab2\u984c\u306b\u3064\u3044\u3066\u691c\u8a0e\u3057\u307e\u3059\u3002<\/p>\n

      2. \u6226\u7565\u30fbKPI \u306e\u7b56\u5b9a<\/h3>\n

      \u8ab2\u984c\u304c\u660e\u78ba\u306b\u306a\u3063\u305f\u3089 KPI \u3092\u8a2d\u5b9a\u3057\u3001KPI \u9054\u6210\u306b\u5411\u3051\u305f CX \u6226\u7565\u3092\u7b56\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u3068\u304d\u91cd\u8981\u306a\u306e\u306f\u3001\u9867\u5ba2\u3054\u3068\u306b\u7570\u306a\u308b\u8996\u70b9\u304b\u3089\u9069\u5207\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u4e0a\u3067\u3001\u5177\u4f53\u7684\u306a\u6226\u7565\u3092\u7b56\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

      3. PDCA \u30b5\u30a4\u30af\u30eb\u306b\u3088\u308b\u5b9a\u671f\u7684\u306a\u6539\u5584<\/h3>\n

      \u65bd\u7b56\u3092\u5b9f\u884c\u3057\u305f\u5f8c\u306f\u3001\u52b9\u679c\u691c\u8a3c\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002KPI \u3092\u3082\u3068\u306b\u3001\u5341\u5206\u306a\u6210\u679c\u304c\u5f97\u3089\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002PDCA \u30b5\u30a4\u30af\u30eb\u306b\u3088\u308a\u3001\u5b9a\u671f\u7684\u306b\u6539\u5584\u3092\u52a0\u3048\u306a\u304c\u3089\u65bd\u7b56\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u305f\u3068\u3048\u73fe\u6642\u70b9\u3067\u6210\u679c\u304c\u51fa\u3066\u3044\u308b\u3068\u3057\u3066\u3082\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u306f\u6642\u9593\u306e\u6d41\u308c\u3068\u5171\u306b\u5909\u5316\u3057\u307e\u3059\u3002<\/p>\n

      Genesys Cloud CX \u306f\u3001AI \u306b\u3088\u3063\u3066\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f CX \u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u6a5f\u80fd\u3092 1 \u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u7d71\u5408\u3057\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u4fa1\u5024\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

       <\/p>\n

      \u25bcGenesys Cloud CX\u3092\u8a66\u3057\u3066\u307f\u308b\uff08\u7121\u6599\uff09<\/strong>
      \n      https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo<\/a><\/p>\n

       <\/p>\n

      <\/a>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u6df7\u540c\u3057\u3084\u3059\u3044\u30d3\u30b8\u30cd\u30b9\u7528\u8a9e<\/h2>\n

      CX \u3068\u6df7\u540c\u3057\u3084\u3059\u3044\u7528\u8a9e\u3092\u96c6\u3081\u307e\u3057\u305f\u3002\u610f\u5473\u3084\u6982\u5ff5\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n

      \u30fbCX \u3068 CS\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff09\u306e\u9055\u3044<\/h3>\n

      CX \u304c\u611f\u60c5\u7684\u3042\u308b\u3044\u306f\u5fc3\u7406\u7684\u306a\u4f53\u9a13\u3078\u306e\u4fa1\u5024\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5bfe\u3057\u3001CS \u306f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n

      \u30fbCX \u3068 CE\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u306e\u9055\u3044<\/h3>\n

      CS \u304c\u9867\u5ba2\u8996\u70b9\u3067\u306e\u4f53\u9a13\u3067\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001CE \u306f\u4f01\u696d\u3068\u9867\u5ba2\u3068\u304c\u826f\u597d\u306a\u95a2\u4fc2\u6027\u3092\u69cb\u7bc9\u30fb\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u6d3b\u52d5\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n

      \u30fbCX\u3068DX\uff08\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u306e\u9055\u3044<\/h3>\n

      DX \u306f\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306b\u3088\u308b\u65b0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u5275\u51fa\u3001\u3042\u308b\u3044\u306f\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u7b49\u3067\u3042\u308a\u3001CX \u5411\u4e0a\u306e\u305f\u3081\u306e\u624b\u6bb5\u306e\u4e00\u3064\u3067\u3059\u3002<\/p>\n

      \u30fbCX<\/strong>\u3068EX<\/strong>\uff08\u30a8\u30f3\u30d7\u30ed\u30a4\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306e\u9055\u3044<\/strong><\/h3>\n

      CX\u306f\u9867\u5ba2\u306e\u4f53\u9a13\u3067\u3042\u308a\u3001EX\u306f\u4f01\u696d\u5074\u3067\u3042\u308b\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3067\u3059\u3002EX \u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067 CX \u5411\u4e0a\u306e\u30c1\u30e3\u30f3\u30b9\u304c\u751f\u307e\u308c\u3001CX \u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u304b\u3089\u306e\u9ad8\u3044\u8a55\u4fa1\u304b\u3089 EX \u304c\u9ad8\u307e\u308b\u306a\u3069\u3001CX \u3068 EX \u3068\u306f\u304a\u4e92\u3044\u306b\u4f5c\u7528\u3059\u308b\u95a2\u4fc2\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n

      \u30fbCX\u3068UX\uff08\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306e\u9055\u3044<\/h3>\n

      CX \u306f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u691c\u8a0e\u304b\u3089\u8cfc\u5165\u3001\u3055\u3089\u306b\u306f\u8cfc\u5165\u5f8c\u306b\u81f3\u308b\u307e\u3067\u3059\u3079\u3066\u306e\u904e\u7a0b\u3092\u5bfe\u8c61\u3068\u3057\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001UX \u306f\u5b9f\u969b\u306b\u8cfc\u5165\u3057\u305f\u9867\u5ba2\u304c\u305d\u306e\u5229\u7528\u306b\u3088\u3063\u3066\u5f97\u305f\u4f53\u9a13\u304c\u5bfe\u8c61\u3067\u3059\u3002<\/p>\n

      \u30fbCX \u3068 CRM\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30a4\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u306e\u9055\u3044<\/h3>\n

      CX \u306f\u9867\u5ba2\u304c\u4f01\u696d\u3042\u308b\u3044\u306f\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u63a5\u70b9\u304b\u3089\u5f97\u3066\u3044\u308b\u4f53\u9a13\u3092\u5bfe\u8c61\u3068\u3059\u308b\u306e\u306b\u5bfe\u3057\u3001CRM \u306f\u4f01\u696d\u3068\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u5bfe\u8c61\u3068\u3057\u307e\u3059\u3002CRM \u306f\u7d99\u7d9a\u7684\u306b\u826f\u597d\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u30fb\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u58f2\u4e0a\u3084\u5229\u76ca\u62e1\u5927\u7b49\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n

      \u30fbC X\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u9055\u3044<\/h3>\n

      \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u3001\u3088\u308a\u826f\u3044\u72b6\u614b\u3078\u3068\u5c0e\u304f\u305f\u3081\u306b\u30d5\u30a9\u30ed\u30fc\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08LTV\uff09\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u307e\u3059\u304c\u3001CX \u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u76ee\u7684\u3067\u3042\u308b\u70b9\u306b\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

      \u30fbCX \u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u9055\u3044<\/h3>\n

      \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u307e\u3067\u3092\u65c5\u3068\u3057\u3066\u8003\u3048\u3001\u305d\u306e\u8cfc\u8cb7\u884c\u52d5\u3092\u5168\u4f53\u7684\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u7528\u3044\u3089\u308c\u307e\u3059\u3002CX \u306f\u611f\u60c5\u7684\u30fb\u5fc3\u7406\u7684\u306a\u4f53\u9a13\u3092\u5bfe\u8c61\u3068\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u3053\u308c\u3092\u3055\u3089\u306b\u5e83\u3044\u8996\u70b9\u3067\u898b\u308b\u3082\u306e\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

      <\/h3>\n

      <\/a>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u5411\u4e0a\u3055\u305b\u3066\u3001\u4f01\u696d\u306b\u5909\u9769\u3092<\/h2>\n

      \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u5411\u4e0a\u306f\u3001\u4f01\u696d\u306b\u5927\u304d\u306a\u5229\u76ca\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3044\u3066\u91cd\u8981\u8981\u7d20\u3067\u3042\u308b\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5145\u5b9f\u306f\u6b20\u304b\u305b\u307e\u305b\u3093\u3002Genesys Cloud CX \u306f\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e\u7dcf\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b\u300cGenesys Cloud CX\u300d\u306e\u5c0e\u5165\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u9069\u5316\u3057\u3066\u307f\u307e\u305b\u3093\u304b\uff1f<\/p>\n

       <\/p>\n

      \u25bc\u95a2\u9023\u30ab\u30c6\u30b4\u30ea<\/strong>
      \n\u300cGenesys Cloud CX \u3092\u8a73\u3057\u304f\u898b\u3066\u307f\u308b\u300d
      \n      https:\/\/www.genesys.com\/ja-jp\/genesys-cloud<\/a><\/p>\n

      \u25bc\u4eca\u3059\u3050\u304a\u554f\u3044\u5408\u308f\u305b<\/strong>
      \n      https:\/\/www.genesys.com\/ja-jp\/contact-us<\/a><\/p>\n

      [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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