{"id":546828,"date":"2024-11-14T08:19:26","date_gmt":"2024-11-14T16:19:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=546828"},"modified":"2024-11-14T08:19:26","modified_gmt":"2024-11-14T16:19:26","slug":"how-to-utilize-ai-for-call-center","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-utilize-ai-for-call-center","title":{"rendered":"\u3010\u5c0e\u5165\u4e8b\u4f8b\u3064\u304d\u3011 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6d3b\u7528\u65b9\u6cd5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u5316\u3068\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u54c1\u8cea\u5411\u4e0a\u306a\u3069\u3092\u76ee\u7684\u3068\u3057\u3066\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u4e00\u90e8\u306b AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305f\u3060\u3057\u3001AI \u306b\u3088\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8981\u306b\u306a\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3042\u304f\u307e\u3067\u3082\u3001AI \u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u652f\u63f4\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001AI \u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u696d\u52d9\u306e\u5c5e\u4eba\u5316\u3092\u9632\u3044\u3060\u308a\u3001\u5bfe\u5fdc\u306e\u54c1\u8cea\u30fb\u901f\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u305f\u308a\u3001\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3055\u305b\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAI\u306e\u6d3b\u7528\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p class=\"text-28\"><strong>\u76ee\u6b21<\/strong><\/p>\n<ol>\n<li><strong><a class=\"text-20\" href=\"#link01\">\u00a0AI \u3067\u89e3\u6c7a\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u304f\u3042\u308b\u8ab2\u984c<\/a><\/strong><\/li>\n<li class=\"text-20\"><strong><a href=\"#link02\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u304d AI \u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e &amp; \u30e1\u30ea\u30c3\u30c8<\/a><\/strong><\/li>\n<li class=\"text-20\"><strong><a href=\"#link03\">\u00a0AI \u5c0e\u5165\u306b\u304a\u3051\u308b\u30ea\u30b9\u30af\u3084\u3001\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\uff1f<\/a><\/strong><\/li>\n<li class=\"text-20\"><strong><a href=\"#link04\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u5c0e\u5165\u72b6\u6cc1\u3010\u6700\u65b0\u7248\u3011<\/a><\/strong><\/li>\n<li class=\"text-20\"><strong><a href=\"#link05\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306eAI\u306e\u5c0e\u5165\u30fb\u6d3b\u7528\u4e8b\u4f8b<\/a><\/strong><\/li>\n<li class=\"text-20\"><a href=\"#link06\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b AI \u3092\u5c0e\u5165\u3059\u308b\u3068\u304d\u306e\u6d41\u308c<\/a><\/li>\n<li class=\"text-20\"><strong><a href=\"#link07\">\u00a0AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3088\u3046<\/a><\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><a id=\"link01\"><\/a>1. AI \u3067\u89e3\u6c7a\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u304f\u3042\u308b\u8ab2\u984c<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4f8b\u3048\u3070\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u3055\u307e\u3056\u307e\u306a\u8ab2\u984c\u304c\u5b58\u5728\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u65b0\u4eba\u6559\u80b2\u306b\u6642\u9593\u304c\u304b\u304b\u308b<\/li>\n<li>\u696d\u52d9\u8ca0\u8377\u304c\u5927\u304d\u3044<\/li>\n<li>\u96e2\u8077\u7387\u306e\u9ad8\u3055\u3001\u4eba\u6750\u4e0d\u8db3<\/li>\n<li>\u30af\u30ec\u30fc\u30e0\u304c\u6016\u3044\u306a\u3069\u306e\u30ab\u30b9\u30cf\u30e9<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u30ec\u30d9\u30eb\u306e\u5dee\u3000\u306a\u3069<\/li>\n<\/ul>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u696d\u52d9\u8ca0\u62c5\u306e\u5927\u304d\u3055\u3084\u30af\u30ec\u30fc\u30e0\u306b\u3088\u308b\u7cbe\u795e\u7684\u30b9\u30c8\u30ec\u30b9\u306a\u3069\u3092\u80cc\u666f\u306b\u3001\u96e2\u8077\u7387\u304c\u9ad8\u304f\u4eba\u6750\u4e0d\u8db3\u304c\u8d77\u3053\u308a\u3084\u3059\u3044\u696d\u754c\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u6052\u5e38\u7684\u306b\u65b0\u898f\u63a1\u7528\u3092\u884c\u3044\u307e\u3059\u304c\u3001\u65b0\u4eba\u304c\u5165\u793e\u3059\u308c\u3070\u696d\u52d9\u3092\u4efb\u305b\u308b\u305f\u3081\u306b\u6559\u80b2\u3092\u884c\u308f\u306a\u304f\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u65b0\u4eba\u6559\u80b2\u306e\u671f\u9593\u4e2d\u306f\u901a\u5e38\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306b\u5272\u3051\u308b\u6642\u9593\u304c\u6e1b\u308a\u3001\u6559\u80b2\u62c5\u5f53\u8005\u4ee5\u5916\u3078\u306e\u696d\u52d9\u8ca0\u8377\u304c\u9ad8\u307e\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306f\u7d4c\u9a13\u3084\u30b9\u30ad\u30eb\u306b\u4f9d\u5b58\u3057\u3084\u3059\u304f\u3001\u62c5\u5f53\u8005\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u30ec\u30d9\u30eb\u306b\u5dee\u304c\u751f\u3058\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u9ad8\u3044\u54c1\u8cea\u306e\u78ba\u4fdd\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u7e4b\u304c\u308b\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u8ab2\u984c\u306f\u3001AI\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210 AI \u5165\u9580<\/strong><br \/>\n<a class=\"text-18\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101\">https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link02\"><\/a>2. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u304d AI \u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e &amp; \u30e1\u30ea\u30c3\u30c8<\/strong><\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u304b\u305b\u308b AI \u3068\u3044\u3063\u3066\u3082\u3001\u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u3067\u306f\u3001\u7a2e\u985e\u3054\u3068\u306b\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;548026&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\u30fb<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong><\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u30c6\u30ad\u30b9\u30c8\u3067\u53d7\u3051\u305f\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3001\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u81ea\u52d5\u7684\u306b\u53d7\u3051\u7b54\u3048\u3057\u3066\u304f\u308c\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u306f AI \u642d\u8f09\u578b\u306e\u307b\u304b\u3001AI \u3092\u7528\u3044\u306a\u3044\u30b7\u30ca\u30ea\u30aa\u578b\u304c\u3042\u308a\u307e\u3059\u3002AI \u642d\u8f09\u578b\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7528\u3044\u308c\u3070\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u304a\u3088\u3073\u5206\u6790<\/li>\n<li>\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u8ca0\u8377\u8efd\u6e1b<\/li>\n<li>\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u62e1\u5927<\/li>\n<\/ul>\n<p>AI 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class=\"text-22\"><strong class=\"text-orange\">\u95a2\u9023\u8a18\u4e8b\uff1a \u3010\u56fd\u5185\u4e8b\u4f8b\u3011\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165 1 \u30f6\u6708\u3067\u60f3\u5b9a\u306e 2 \u500d\u4ee5\u4e0a\u306e\u52b9\u679c\u3092\u5b9f\u611f<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/case-study-chatbot-insurance\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/case-study-chatbot-insurance<\/a><\/p>\n<h3>\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff08AI \u81ea\u52d5\u5fdc\u7b54\uff09<\/h3>\n<p>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306f\u3001AI \u306e\u642d\u8f09\u3055\u308c\u305f\u81ea\u52d5\u97f3\u58f0\u5fdc\u5bfe\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u3001AI 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\u306b\u3088\u308b\u6a5f\u68b0\u5b66\u7fd2\u3068\u4e88\u6e2c\u5206\u6790\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u7684\u78ba\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u3067\u3057\u3087\u3046\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u884c\u3048\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u306e\u7279\u5b9a\u304a\u3088\u3073\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53ef\u8996\u5316<\/li>\n<li>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6700\u9069\u5316<\/li>\n<\/ul>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6226\u7565\u306b\u8ab2\u984c\u304c\u3042\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u529b\u5f37\u3044\u5473\u65b9\u3068\u306a\u3063\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30fb\u81ea\u52d5\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff08\u9867\u5ba2 \u00d7 \u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09<\/h3>\n<p>AI \u304c\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30de\u30c3\u30c1\u30f3\u30b0\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u8981\u671b\u3084\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u305d\u306e\u3046\u3048\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u305d\u308c\u305e\u308c\u306e\u5f37\u307f\u3092\u6d3b\u304b\u3057\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u306b\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30de\u30c3\u30c1\u30f3\u30b0<\/li>\n<li>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u304a\u3088\u3073\u6700\u9069\u5316<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306a\u3089\u3001\u81ea\u52d5\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u3063\u3066\u9867\u5ba2\u306b\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3053\u3068\u306f\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306b\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u305f\u3081\u3001\u9867\u5ba2\u304b\u3089\u306e\u8a55\u4fa1\u5411\u4e0a\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>Genesys Cloud CX \u306f\u3001\u3053\u3053\u3067\u3054\u7d39\u4ecb\u3057\u305f\u6a5f\u80fd\u3092\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u3067\u3054\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u6708\u5358\u4f4d\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u65b9\u5f0f\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7e41\u5fd9\u30fb\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u5229\u7528\u6570\u306e\u5909\u66f4\u3082\u67d4\u8edf\u306b\u884c\u3048\u307e\u3059\u3002\u307e\u305f\u3001\u76f4\u611f\u7684\u306a UI \u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u521d\u3081\u3066\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308b\u65b9\u3067\u3082\u77ed\u671f\u9593\u3067\u64cd\u4f5c\u3092\u899a\u3048\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002\u8ab2\u984c\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u30c7\u30e2\u3092\u7121\u6599\u3067\u4f53\u9a13\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">Genesys Cloud CX\u3092\u8a66\u3057\u3066\u307f\u308b\uff08\u7121\u6599\u30c7\u30e2\uff09<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link03\"><\/a>3. AI \u5c0e\u5165\u306b\u304a\u3051\u308b\u30ea\u30b9\u30af\u3084\u3001\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\uff1f<\/h2>\n<p>AI \u5c0e\u5165\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u3084\u8ca0\u8377\u8efd\u6e1b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u4e00\u65b9\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30ea\u30b9\u30af\u3084\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u8003\u3048\u3089\u308c\u307e\u3059\u306e\u3067\u3001\u3042\u3089\u304b\u3058\u3081\u7406\u89e3\u306e\u3046\u3048\u3067\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u30fb\u5c0e\u5165\u30fb\u904b\u7528\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/h3>\n<p>AI \u306e\u5c0e\u5165\u306b\u306f\u3001\u521d\u671f\u8cbb\u7528\u3084\u904b\u7528\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u4eba\u7684\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u306a\u3069\u3068\u3044\u3063\u305f\u52b9\u679c\u3082\u671f\u5f85\u3067\u304d\u308b\u305f\u3081\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u8e0f\u307e\u3048\u3066\u5c0e\u5165\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002\u4f8b\u3048\u3070Genesys Cloud \u306f\u3001\u30d7\u30e9\u30f3\u306b\u3088\u308a\u307e\u3059\u304c\u30e6\u30fc\u30b6\u30fc1\u540d\u3042\u305f\u308a\u6708\u984d 9,000 \u5186\uff5e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u30fbAI \u306e\u7cbe\u5ea6\u304c\u4f4e\u3044\u3068\u9006\u52b9\u679c<\/h3>\n<p>AI \u3092\u5c0e\u5165\u3059\u308b\u5834\u5408\u306b\u306f\u3001\u97f3\u58f0\u8a8d\u8b58\u7b49\u306e\u7cbe\u5ea6\u306b\u3064\u3044\u3066\u3082\u5341\u5206\u306b\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002\u7cbe\u5ea6\u304c\u4f4e\u3044\u3068\u3001\u4f8b\u3048\u3070\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u304a\u304b\u3057\u306a\u8fd4\u7b54\u3092\u623b\u3059\u306a\u3069\u3057\u3066\u3057\u307e\u3044\u3001\u304b\u3048\u3063\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u7e4b\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002\u9867\u5ba2\u3092\u6df7\u4e71\u3055\u305b\u3066\u3057\u307e\u3044\u3001\u30af\u30ec\u30fc\u30e0\u306b\u7e4b\u304c\u308b\u3068\u3044\u3063\u305f\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002\u30c7\u30e2\u306a\u3069\u3067\u5b9f\u969b\u306b\u4f7f\u7528\u3057\u3001\u5341\u5206\u306b\u7cbe\u5ea6\u306e\u9ad8\u3044 AI \u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30fb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u89b3\u70b9\u306e\u5fc3\u914d<\/h3>\n<p>\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u5916\u90e8\u304b\u3089\u306e\u4e0d\u6b63\u30a2\u30af\u30bb\u30b9\u3084\u653b\u6483\u7b49\u306e\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u4e07\u304c\u4e00\u306e\u4e8b\u614b\u3067\u306f\u500b\u4eba\u60c5\u5831\u30fb\u6a5f\u5bc6\u60c5\u5831\u306e\u6f0f\u6d29\u7b49\u304c\u8d77\u3053\u308a\u304b\u306d\u305a\u3001\u9ad8\u3044\u5b89\u5168\u6027\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002Genesys Cloud CX \u306f\u5916\u90e8\u4fb5\u5165\u30c6\u30b9\u30c8\u3001\u653b\u6483\u9632\u5fa1\u306e\u81ea\u52d5\u5316\u3001TLS \u3084 AES-256 \u6697\u53f7\u5316\u3068\u3044\u3063\u305f\u6700\u65b0\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u3092\u6301\u3064\u305f\u3081\u3001\u3053\u3046\u3057\u305f\u30ea\u30b9\u30af\u306b\u3082\u554f\u984c\u306a\u304f\u5bfe\u51e6\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">Genesys Cloud CX \u3092\u8a66\u3057\u3066\u307f\u308b\uff08\u7121\u6599\u30c7\u30e2\uff09<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo\">https:\/\/www.genesys.com\/ja-jp\/campaign\/request-a-demo<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link04\"><\/a>4. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u5c0e\u5165\u72b6\u6cc1\u3010\u6700\u65b0\u7248\u3011<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u5e02\u5834\u306f\u4e16\u754c\u7684\u306b\u898f\u6a21\u304c\u62e1\u5927\u50be\u5411\u306b\u3042\u308a\u3001\u5e74\u3005\u3001\u56fd\u5185\u3067\u3082\u5c0e\u5165\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u30c7\u30ed\u30a4\u30c8 \u30c8\u30fc\u30de\u30c4 \u30b0\u30eb\u30fc\u30d7\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001AI \u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u306e\u5272\u5408\u306f\u6d77\u5916\u3067 44\uff05\u3001\u65e5\u672c\u3067\u306f 49\uff05 \u3068\u534a\u6570\u8fd1\u304f\u306b\u53ca\u3076\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u307e\u305f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u91cd\u8981\u6226\u7565\u3068\u3057\u3066\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5411\u4e0a\u3092\u6319\u3052\u308b\u4f01\u696d\u304c6\u5272\u4ee5\u4e0a\u3068\u306a\u308a\u3001\u4eca\u5f8c\u3055\u3089\u306b AI \u306e\u5c0e\u5165\u4f01\u696d\u306f\u5897\u52a0\u3059\u308b\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">\u95a2\u9023\u8cc7\u6599\uff1a2024 \u5e74\u7248\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\">https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link05\"><\/a>5. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI \u306e\u5c0e\u5165\u30fb\u6d3b\u7528\u4e8b\u4f8b<\/h2>\n<p>\u3053\u3053\u3067\u3001\u5b9f\u969b\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067 AI \u3092\u5c0e\u5165\u3057\u305f\u4e8b\u4f8b\u3092 3 \u3064\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30fbGraphic Solutions Group\uff08GSG\uff09<\/h3>\n<p>Graphic Solutions Group \u306f\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3084\u5546\u7528\u770b\u677f\u696d\u754c\u5411\u3051\u306e\u6a5f\u5668\u30fb\u6d88\u8017\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f1 \u65e5 1,200 \u4ef6\u3082\u306e\u96fb\u8a71\u3068\u540c\u6642\u306b Web \u30b5\u30a4\u30c8\u3092\u7d4c\u7531\u3057\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u4e8b\u696d\u304c\u6210\u9577\u3059\u308b\u4e00\u65b9\u3067\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u4f4e\u4e0b\u3001\u305d\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u9867\u5ba2\u53cc\u65b9\u3067\u306e\u6e80\u8db3\u5ea6\u4f4e\u4e0b\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u5f53\u521d\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5897\u54e1\u3092\u8003\u3048\u3066\u3044\u305f\u3082\u306e\u306e\u3001\u539f\u56e0\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3067\u306f\u306a\u304f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u3042\u308b\u3053\u3068\u304c\u5224\u660e\u3002\u305d\u3053\u3067 Genesys Web Messaging \u3092\u5c0e\u5165\u3057\u305f\u3068\u3053\u308d\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u306b\u7e4b\u304c\u3063\u305f\u3068\u3044\u3046\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u58f2\u4e0a\u640d\u5931\u306e 95% \u3092\u56de\u907f<\/li>\n<li>\u65b0\u898f\u4eba\u6750\u63a1\u7528\u30b3\u30b9\u30c8\u3092 25 \u4e07\u30c9\u30eb\u524a\u6e1b<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u304c 87.5% \u5411\u4e0a<\/li>\n<li>\u53ce\u76ca\u304c 32% \u5897\u52a0<\/li>\n<li>\u5f93\u696d\u54e1\u3078\u306e\u5831\u916c\u3068\u8868\u5f70\u306e\u516c\u5e73\u6027\u304c\u5411\u4e0a<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg\"><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089\uff1b<\/strong>https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg<\/a><\/p>\n<h3>\u30fbSchneider Electric<\/h3>\n<p>Schneider Electric \u306f\u30a8\u30cd\u30eb\u30ae\u30fc\u7ba1\u7406\u3084\u7523\u696d\u306e\u81ea\u52d5\u5316\u306b\u5411\u3051\u305f\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u3092\u727d\u5f15\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u7523\u696d\u3084\u30d3\u30eb\u3001\u4f4f\u5b85\u7b49\u306e\u52b9\u7387\u6027\u304a\u3088\u3073\u6301\u7d9a\u53ef\u80fd\u6027\u306b\u95a2\u3059\u308b\u5c06\u6765\u306e\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u81ea\u793e\u306e\u88fd\u54c1\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3001\u305d\u3057\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u6226\u7565\u3092\u7acb\u6848\u3002\u305d\u3053\u3067\u3001Genesys Engage \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089 Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5207\u308a\u66ff\u3048\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u304c 6% \u5897\u52a0<\/li>\n<li>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7c21\u7d20\u5316\u3001\u5b89\u5b9a\u6027\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/schneider-electric\"><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089\uff1a<\/strong>https:\/\/www.genesys.com\/ja-jp\/customer-stories\/schneider-electric<\/a><\/p>\n<h3>\u30fbUplift<\/h3>\n<p>Uplift \u306f\u65c5\u884c\u696d\u754c\u306e\u4e3b\u8981\u30d6\u30e9\u30f3\u30c9\u3068\u63d0\u643a\u3057\u3001\u624b\u6570\u6599\u7121\u6599\u306e\u652f\u6255\u3044\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u3059\u3002\u4e8b\u696d\u304c\u6025\u6210\u9577\u3057\u305f\u4e00\u65b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u306f\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30e2\u30c7\u30eb\u3067\u306f\u62e1\u5f35\u6027\u306b\u6b20\u3051\u3001\u51e6\u7406\u306b\u5bfe\u5fdc\u3057\u5207\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u3088\u3046\u3067\u3059\u3002\u305d\u3053\u3067\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3001AI\u3001\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3001\u6307\u6a19\u8ffd\u8de1\u3068\u3044\u3063\u305f\u6a5f\u80fd\u3092\u517c\u306d\u5099\u3048\u305f\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u5207\u308a\u66ff\u3048\u3092\u691c\u8a0e\u3057\u3001Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3002\u305d\u306e\u7d50\u679c\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>40% \u306e\u751f\u7523\u6027\u5411\u4e0a<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u96fb\u8a71\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u3092 15% \u524a\u6e1b<\/li>\n<li>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff08IVR\uff09\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u7387\u304c 40% \u306b\u5230\u9054<\/li>\n<li>2,500 \u6642\u9593\u306e\u7bc0\u7d04<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/uplift\"><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089\uff1b<\/strong>https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg<\/a><\/p>\n<p>\u3053\u306e\u307b\u304b\u306b\u3082\u3001\u591a\u304f\u306e\u4f01\u696d\u304c AI \u6d3b\u7528\u306b\u3088\u308b\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u3088\u308a\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9 5 \u793e\u306b\u5b66\u3076 AI \u6d3b\u7528\u4e8b\u4f8b<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-ways-leading-brands-use-ai\">https:\/\/www.genesys.com\/ja-jp\/resources\/five-ways-leading-brands-use-ai<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link06\"><\/a>6. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b AI \u3092\u5c0e\u5165\u3059\u308b\u3068\u304d\u306e\u6d41\u308c<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e AI \u5c0e\u5165\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6d41\u308c\u3067\u9032\u3081\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u73fe\u72b6\u306e\u8ab2\u984c\u30fbKPI \u306e\u660e\u78ba\u5316<\/li>\n<li>AI \u30c4\u30fc\u30eb\u306e\u9078\u5b9a<\/li>\n<li>\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u306e\u5165\u529b<\/li>\n<li>\u8a66\u9a13\u904b\u7528\u304a\u3088\u3073\u672c\u7a3c\u50cd<\/li>\n<\/ol>\n<p>\u305d\u308c\u305e\u308c\u306e\u884c\u7a0b\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>1. \u73fe\u72b6\u306e\u8ab2\u984c\u30fbKPI \u306e\u660e\u78ba\u5316<\/h3>\n<p>\u307e\u305a\u306f AI \u5c0e\u5165\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3059\u3079\u304d\u8ab2\u984c\u3001\u305d\u3057\u3066 KPI \u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5177\u4f53\u7684\u306a KPI \u3068\u3057\u3066\u306f\u3001\u300c\u5fdc\u5bfe\u54c1\u8cea\u300d\u300c\u52b9\u7387\u6027\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u300d\u300c\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u300d\u3068\u3044\u3046\uff14\u3064\u306e\u8996\u70b9\u304b\u3089\u8a2d\u5b9a\u30fb\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">\u95a2\u9023\u8a18\u4e8b\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044\u91cd\u8981\u6307\u6a19\u3084KPI\u7ba1\u7406\u306e\u30b3\u30c4\u3092\u5fb9\u5e95\u89e3\u8aac<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/important-kpi-for-call-center\">https:\/\/www.genesys.com\/ja-jp\/blog\/post\/important-kpi-for-call-center<\/a><\/p>\n<h3>2. AI \u30c4\u30fc\u30eb\u306e\u9078\u5b9a<\/h3>\n<p>\u5177\u4f53\u7684\u306a AI \u30c4\u30fc\u30eb\u3092\u9078\u3073\u307e\u3059\u3002AI \u30c4\u30fc\u30eb\u3068\u3044\u3063\u3066\u3082\u6a5f\u80fd\u7b49\u306f\u591a\u69d8\u306a\u305f\u3081\u3001\u8ab2\u984c\u306b\u5fdc\u3058\u3066\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u6d17\u3044\u51fa\u3057\u305f\u3046\u3048\u3067\u6bd4\u8f03\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u307e\u305f\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5c0e\u5165\u306b\u304a\u3044\u3066\u306f\u64cd\u4f5c\u6027\u3082\u91cd\u8981\u3067\u3059\u306e\u3067\u3001\u30c7\u30e2\u3092\u7528\u3044\u3066\u5b9f\u969b\u306e\u4f7f\u3044\u5fc3\u5730\u3082\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>3. \u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u306e\u5165\u529b<\/h3>\n<p>\u60f3\u5b9a\u3055\u308c\u308b\u8cea\u554f\u304a\u3088\u3073\u56de\u7b54\u3001\u30b7\u30ca\u30ea\u30aa\u3068\u3044\u3063\u305f\u30c7\u30fc\u30bf\u3092\u30b7\u30b9\u30c6\u30e0\u306b\u5165\u529b\u3057\u307e\u3059\u3002AI \u306f\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u91cf\u304c\u591a\u3044\u307b\u3069\u7cbe\u5ea6\u304c\u9ad8\u307e\u308b\u305f\u3081\u3001\u5341\u5206\u306a\u30c7\u30fc\u30bf\u91cf\u304c\u5fc5\u8981\u3067\u3059\u3002\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u306a\u3069\u304b\u3089\u3001\u4e8b\u524d\u306b\u5165\u529b\u3059\u3079\u304d\u30c7\u30fc\u30bf\u3092\u6574\u7406\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>4. \u8a66\u9a13\u904b\u7528\u304a\u3088\u3073\u672c\u7a3c\u50cd<\/h3>\n<p>\u30c7\u30fc\u30bf\u5165\u529b\u3092\u5b8c\u4e86\u3057\u305f\u3089\u3001\u307e\u305a\u306f\u8a66\u7528\u904b\u8ee2\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002\u30e6\u30fc\u30b6\u30fc\u76ee\u7dda\u3067\u306e\u4f7f\u7528\u611f\u3068\u5171\u306b\u3001AI \u306b\u3088\u308b\u5bfe\u5fdc\u306b\u554f\u984c\u304c\u751f\u3058\u3066\u3044\u306a\u3044\u304b\u78ba\u8a8d\u3057\u307e\u3059\u3002\u4e0d\u6b63\u78ba\u306a\u8fd4\u7b54\u306a\u3069\u304c\u898b\u3089\u308c\u308c\u3070\u3001\u6539\u3081\u3066\u30c7\u30fc\u30bf\u3092\u898b\u76f4\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u5f8c\u3001\u554f\u984c\u306a\u3044\u3068\u5224\u65ad\u3059\u308c\u3070\u672c\u7a3c\u50cd\u3078\u3068\u9032\u307f\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link07\"><\/a>7. AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3088\u3046<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI \u5c0e\u5165\u306b\u3064\u3044\u3066\u3001\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u3092\u6319\u3052\u306a\u304c\u3089\u30e1\u30ea\u30c3\u30c8\u3084\u5c0e\u5165\u306e\u6d41\u308c\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002\u3059\u3067\u306b\u591a\u304f\u306e\u4f01\u696d\u304c AI \u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u3044\u3063\u305f\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002<br \/>\n\u305f\u3060\u3057\u3001AI \u3068\u8a00\u3063\u3066\u3082\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306a\u3069\u7a2e\u985e\u306f\u591a\u69d8\u3067\u3059\u3002\u307e\u305a\u306f\u81ea\u793e\u306e\u8ab2\u984c\u3092\u660e\u78ba\u5316\u3057\u3001\u305d\u306e\u89e3\u6c7a\u306b\u5fc5\u8981\u306a\u3082\u306e\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u306b\u5f53\u305f\u3063\u3066\u306f AI \u306e\u7cbe\u5ea6\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6027\u306e\u9ad8\u3055\u306a\u3069\u3082\u91cd\u8981\u3067\u3059\u3002\u672c\u8a18\u4e8b\u306e\u5185\u5bb9\u306f\u3082\u3061\u308d\u3093\u3001\u4ee5\u4e0b\u3067\u3082\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306eAI\u6d3b\u7528\u306b\u6d3b\u304b\u305b\u308b\u60c5\u5831\u3092\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u53c2\u8003\u306b\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210 AI \u5165\u9580<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101\">https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101<\/a><\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">Genesys AI \u3092\u8a73\u3057\u304f\u898b\u3066\u307f\u308b<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation<\/a><\/p>\n<p class=\"text-22\"><strong class=\"text-orange\">\u4eca\u3059\u3050\u304a\u554f\u3044\u5408\u308f\u305b<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/contact-us\">https:\/\/www.genesys.com\/ja-jp\/contact-us<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u5316\u3068\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u54c1\u8cea\u5411\u4e0a\u306a\u3069\u3092\u76ee\u7684\u3068\u3057\u3066\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u4e00\u90e8\u306b AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u5c0e\u5165 [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":548042,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15929],"tax_contenttheme":[14862],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16214],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-546828","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_capability_sitewide-ai-and-automation-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/546828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/546828\/revisions"}],"predecessor-version":[{"id":548045,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/546828\/revisions\/548045"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/548042"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=546828"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=546828"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=546828"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=546828"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=546828"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=546828"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=546828"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=546828"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=546828"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=546828"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=546828"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=546828"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=546828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}