{"id":546828,"date":"2024-11-14T08:19:26","date_gmt":"2024-11-14T16:19:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=546828"},"modified":"2026-08-20T03:01:26","modified_gmt":"2026-08-20T10:01:26","slug":"how-to-utilize-ai-for-call-center","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-utilize-ai-for-call-center","title":{"rendered":"\u3010\u5c0e\u5165\u4e8b\u4f8b\u3064\u304d\u3011 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcAI\u3068\u306f\uff1f\u6d3b\u7528\u4e8b\u4f8b\u30fb\u5c0e\u5165\u52b9\u679c\u30fb\u9078\u3073\u65b9\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI 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\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u696d\u52d9\u306e\u5c5e\u4eba\u5316\u3092\u9632\u3044\u3060\u308a\u3001\u5bfe\u5fdc\u306e\u54c1\u8cea\u30fb\u901f\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u305f\u308a\u3001\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3055\u305b\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u80cc\u666f\u3001AI\u3067\u89e3\u6c7a\u3067\u304d\u308b\u8ab2\u984c\u3001\u6d3b\u7528\u4e8b\u4f8b\u3084\u5c0e\u5165\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u6700\u65b0\u306e\u696d\u754c\u52d5\u5411\u3092\u4ea4\u3048\u306a\u304c\u3089\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\uff08\u6700\u7d42\u66f4\u65b0\u65e5\uff1a2026\/08\/20)<\/span><\/p>\n<p class=\"text-28\"><strong>\u76ee\u6b21<\/strong><\/p>\n<ol>\n<li><a class=\"text-20\" href=\"#link01\">\u306a\u305c\u4eca\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u304c\u5fc5\u8981\u306a\u306e\u304b<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link02\">AI \u3067\u89e3\u6c7a\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u304f\u3042\u308b\u8ab2\u984c<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link03\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u304d AI \u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e &amp; \u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link04\">\u30102026\u5e74\u6700\u65b0\u3011\u751f\u6210AI\u30fbAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6d3b\u7528\u30b7\u30fc\u30f3<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link05\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI \u306e\u5c0e\u5165\u30fb\u6d3b\u7528\u4e8b\u4f8b<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link06\">AI\u5c0e\u5165\u3067\u671f\u5f85\u3067\u304d\u308bROI\u30fb\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u8003\u3048\u65b9<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link07\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306eAI\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3068\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link08\">\u30102026\u5e74\u6700\u65b0\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u5c0e\u5165\u72b6\u6cc1 <\/a><\/li>\n<li><a class=\"text-20\" href=\"#link09\">2026\u5e74\u4ee5\u964d\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u672a\u6765<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link10\">AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3088\u3046<\/a><\/li>\n<li><a class=\"text-20\" href=\"#link11\">\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09<\/a><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">\u306a\u305c\u4eca\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u304c\u5fc5\u8981\u306a\u306e\u304b<\/h2>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cx\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09<\/a>\u3078\u306e\u671f\u5f85\u306e\u9ad8\u307e\u308a\u306a\u3069\u3001\u5f93\u6765\u306e\u904b\u55b6\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u8ab2\u984c\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u80cc\u666f\u304b\u3089\u3001AI\u306f\u696d\u52d9\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3084\u6301\u7d9a\u53ef\u80fd\u306a\u904b\u55b6\u3092\u652f\u3048\u308b\u624b\u6bb5\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-637438\" src=\"https:\/\/www.genesys.com\/media\/genesys_202606-2-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcAI\u3068\u306f\uff1f\u6d3b\u7528\u4e8b\u4f8b\u30fb\u5c0e\u5165\u52b9\u679c\u30fb\u9078\u3073\u65b9\u3092\u5fb9\u5e95\u89e3\u8aac\" width=\"736\" height=\"524\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_202606-2-1.png 1280w, https:\/\/www.genesys.com\/media\/genesys_202606-2-1-300x214.png 300w, https:\/\/www.genesys.com\/media\/genesys_202606-2-1-1260x897.png 1260w, https:\/\/www.genesys.com\/media\/genesys_202606-2-1-202x144.png 202w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u4eba\u624b\u4e0d\u8db3<\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u3084\u63a1\u7528\u96e3\u304c\u7d9a\u3044\u3066\u304a\u308a\u3001\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u3092\u884c\u3046\u3053\u3068\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002AI\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u5fdc\u7b54\u54c1\u8cea\u3078\u306e\u8981\u6c42\u5897\u52a0<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u8fc5\u901f\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002AI\u306f\u56de\u7b54\u652f\u63f4\u3084\u30ca\u30ec\u30c3\u30b8\u63d0\u793a\u3092\u901a\u3058\u3066\u5fdc\u5bfe\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb24\u6642\u9593\u5bfe\u5fdc\u30cb\u30fc\u30ba\u306e\u62e1\u5927<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306f\u6642\u9593\u3092\u554f\u308f\u305a\u554f\u3044\u5408\u308f\u305b\u3067\u304d\u308b\u74b0\u5883\u3092\u671f\u5f85\u3057\u3066\u304a\u308a\u300124\u6642\u9593\u5bfe\u5fdc\u3078\u306e\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084AI IVR\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u6642\u9593\u5916\u3067\u3082\u81ea\u5df1\u89e3\u6c7a\u3092\u652f\u63f4\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u751f\u6210AI\u306e\u5b9f\u7528\u5316\u306b\u3088\u308b\u5c0e\u5165\u30cf\u30fc\u30c9\u30eb\u4f4e\u4e0b<\/h3>\n<p><span style=\"font-weight: 400;\">\u751f\u6210AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082AI\u3092\u5c0e\u5165\u30fb\u6d3b\u7528\u3057\u3084\u3059\u3044\u74b0\u5883\u304c\u6574\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u65e5\u672c\u56fd\u5185\u3067\u3082<a href=\"https:\/\/www.google.com\/url?q=https:\/\/mobilus.co.jp\/lab\/trend\/2026_contactcenter\/&amp;sa=D&amp;source=docs&amp;ust=1787214949707163&amp;usg=AOvVaw3UDo-SJCfZY9f9YXag7AhY\">2025\u5e74\u306e\u56fd\u5185\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u8abf\u67fb<\/a>\uff08\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\uff09\u3067\u3001\u751f\u6210AI\u3092\u5c0e\u5165\u6e08\u307f\u307e\u305f\u306fPoC\u3092\u5b9f\u65bd\u3057\u3066\u3044\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c63\uff05\u306b\u9054\u3057\u3066\u304a\u308a\u3001AI\u6d3b\u7528\u306f\u6025\u901f\u306b\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">AI \u3067\u89e3\u6c7a\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u304f\u3042\u308b\u8ab2\u984c<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4f8b\u3048\u3070\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u3055\u307e\u3056\u307e\u306a\u8ab2\u984c\u304c\u5b58\u5728\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u65b0\u4eba\u6559\u80b2\u306b\u6642\u9593\u304c\u304b\u304b\u308b<\/li>\n<li>\u696d\u52d9\u8ca0\u8377\u304c\u5927\u304d\u3044<\/li>\n<li>\u96e2\u8077\u7387\u306e\u9ad8\u3055\u3001\u4eba\u6750\u4e0d\u8db3<\/li>\n<li>\u30af\u30ec\u30fc\u30e0\u304c\u6016\u3044\u306a\u3069\u306e\u30ab\u30b9\u30cf\u30e9<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u30ec\u30d9\u30eb\u306e\u5dee\u3000\u306a\u3069<\/li>\n<\/ul>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u696d\u52d9\u8ca0\u62c5\u306e\u5927\u304d\u3055\u3084\u30af\u30ec\u30fc\u30e0\u306b\u3088\u308b\u7cbe\u795e\u7684\u30b9\u30c8\u30ec\u30b9\u306a\u3069\u3092\u80cc\u666f\u306b\u3001\u96e2\u8077\u7387\u304c\u9ad8\u304f\u4eba\u6750\u4e0d\u8db3\u304c\u8d77\u3053\u308a\u3084\u3059\u3044\u696d\u754c\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u6052\u5e38\u7684\u306b\u65b0\u898f\u63a1\u7528\u3092\u884c\u3044\u307e\u3059\u304c\u3001\u65b0\u4eba\u304c\u5165\u793e\u3059\u308c\u3070\u696d\u52d9\u3092\u4efb\u305b\u308b\u305f\u3081\u306b\u6559\u80b2\u3092\u884c\u308f\u306a\u304f\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u65b0\u4eba\u6559\u80b2\u306e\u671f\u9593\u4e2d\u306f\u901a\u5e38\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306b\u5272\u3051\u308b\u6642\u9593\u304c\u6e1b\u308a\u3001\u6559\u80b2\u62c5\u5f53\u8005\u4ee5\u5916\u3078\u306e\u696d\u52d9\u8ca0\u8377\u304c\u9ad8\u307e\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306f\u7d4c\u9a13\u3084\u30b9\u30ad\u30eb\u306b\u4f9d\u5b58\u3057\u3084\u3059\u304f\u3001\u62c5\u5f53\u8005\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u30ec\u30d9\u30eb\u306b\u5dee\u304c\u751f\u3058\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u9ad8\u3044\u54c1\u8cea\u306e\u78ba\u4fdd\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u7e4b\u304c\u308b\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u8ab2\u984c\u306f\u3001AI\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E7%94%9F%E6%88%90-AI-%E5%85%A5%E9%96%80.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210 AI \u5165\u9580\" width=\"269\" height=\"147\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-22\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101\"><strong class=\"text-orange\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210 AI \u5165\u9580<\/strong><\/a><\/p>\n<p class=\"text-22\"><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101\">\u4eca\u3059\u3050DL<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link03\" style=\"font-size: 1.75rem;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u304d AI \u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e &amp; \u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u304b\u305b\u308b AI \u3068\u3044\u3063\u3066\u3082\u3001\u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u3067\u306f\u3001\u7a2e\u985e\u3054\u3068\u306b\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff09<\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u306b\u5bfe\u3057\u3066\u81ea\u52d5\u3067\u56de\u7b54\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u30b7\u30ca\u30ea\u30aa\u306b\u6cbf\u3063\u3066\u56de\u7b54\u3059\u308b\u30b7\u30ca\u30ea\u30aa\u578b\u306e\u307b\u304b\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u8cea\u554f\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u3088\u308a\u67d4\u8edf\u306a\u5bfe\u8a71\u3092\u884c\u3046AI\u642d\u8f09\u578b\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u8fd1\u5e74\u3067\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u304b\u3089\u81ea\u5df1\u89e3\u6c7a\u307e\u3067\u3092\u652f\u63f4\u3059\u308b\u4ed5\u7d44\u307f\u3092\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/virtual-agents\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u300d\u3068\u547c\u3076\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316<\/li>\n<li>24\u6642\u9593365\u65e5\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b<\/li>\n<li>\u9867\u5ba2\u306e\u610f\u56f3\u306b\u5fdc\u3058\u305f\u56de\u7b54\u3084\u6848\u5185<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u30fb\u5206\u6790<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u8377\u8efd\u6e1b<\/li>\n<li>\u5fc5\u8981\u306b\u5fdc\u3058\u305f\u6709\u4eba\u5bfe\u5fdc\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u5f15\u304d\u7d99\u304e<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-a-chatbot\">AI\u642d\u8f09\u578b\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u3084\u9867\u5ba2\u30c7\u30fc\u30bf\u306a\u3069\u3092\u6d3b\u7528\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u305f\u9069\u5207\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u84c4\u7a4d\u3055\u308c\u305f\u5bfe\u8a71\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u3084\u5bfe\u8a71\u8a2d\u8a08\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u7cbe\u5ea6\u3084\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u9867\u5ba2\u63a5\u70b9\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u3092\u5f85\u305f\u305a\u3001\u81ea\u5206\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u554f\u3044\u5408\u308f\u305b\u3084\u554f\u984c\u89e3\u6c7a\u3092\u9032\u3081\u3089\u308c\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3057\u3066\u6709\u4eba\u5bfe\u5fdc\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001AI\u3067\u89e3\u6c7a\u3067\u304d\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u30b9\u30e0\u30fc\u30ba\u306b\u5f15\u304d\u7d99\u3050\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u4eba\u624b\u4e0d\u8db3\u3084\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u3068\u3044\u3063\u305f\u8ab2\u984c\u3078\u306e\u5bfe\u5fdc\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3057\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u624b\u6bb5\u3068\u3057\u3066\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_474976138-1-1260x840.jpeg\" alt=\"\u3010\u56fd\u5185\u4e8b\u4f8b\u3011\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165 1 \u30f6\u6708\u3067\u60f3\u5b9a\u306e 2 \u500d\u4ee5\u4e0a\u306e\u52b9\u679c\u3092\u5b9f\u611f\" width=\"302\" height=\"201\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-22\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/case-study-chatbot-insurance\"><strong class=\"text-orange\">\u3010\u56fd\u5185\u4e8b\u4f8b\u3011<\/strong><strong class=\"text-orange\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165 1 \u30f6\u6708\u3067\u60f3\u5b9a\u306e 2 \u500d\u4ee5\u4e0a\u306e\u52b9\u679c\u3092\u5b9f\u611f<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff08AI \u81ea\u52d5\u5fdc\u7b54\uff09<\/h3>\n<p>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306f\u3001AI \u306e\u642d\u8f09\u3055\u308c\u305f\u81ea\u52d5\u97f3\u58f0\u5fdc\u5bfe\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u3001AI \u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5909\u308f\u3063\u3066\u884c\u3063\u3066\u304f\u308c\u307e\u3059\u3002\u306a\u304a\u3001\u97f3\u58f0\u5408\u6210\u6280\u8853\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308a\u306a\u304c\u3089\u4eba\u76f8\u624b\u3068\u540c\u3058\u3088\u3046\u306b\u81ea\u7136\u306a\u4f1a\u8a71\u304c\u53ef\u80fd\u3067\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u304a\u3088\u3073\u5206\u6790<\/li>\n<li>\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u8ca0\u8377\u8efd\u6e1b<\/li>\n<li>\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u62e1\u5927<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u306b\u81ea\u52d5\u3067\u5fdc\u7b54\u3059\u308b\u3068\u3044\u3046\u70b9\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u5909\u308f\u308a\u307e\u305b\u3093\u3002\u305f\u3060\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30c6\u30ad\u30b9\u30c8\u3067\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u97f3\u58f0\u3067\u5bfe\u5fdc\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u96fb\u8a71\u3067\u8a71\u3057\u305f\u3044\u3001\u3042\u308b\u3044\u306f\u30c6\u30ad\u30b9\u30c8\u3067\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u82e6\u624b\u3068\u3044\u3046\u76f8\u624b\u306b\u5bfe\u3057\u3066\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3088\u308a\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u5411\u3044\u3066\u3044\u307e\u3059\u3002\u96fb\u8a71\u5bfe\u5fdc\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u8377\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u308b\u4f01\u696d\u306b\u306f\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u97f3\u58f0\u8a8d\u8b58\u30fb\u30c6\u30ad\u30b9\u30c8\u5316<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\">\u97f3\u58f0\u8a8d\u8b58\u30fb\u30c6\u30ad\u30b9\u30c8<\/a>\u5316\u306f\u4eba\u306e\u8a71\u3057\u305f\u97f3\u58f0\u3092\u89e3\u6790\u3057\u3001\u305d\u306e\u5185\u5bb9\u3092\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u5316\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30c6\u30ad\u30b9\u30c8\u3068\u3057\u3066\u8a18\u9332\u3057\u305f\u4f1a\u8a71\u5185\u5bb9\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u3092\u6700\u9069\u5316\u3055\u305b\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c7\u30fc\u30bf\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30c4\u30fc\u30eb\u3092\u7528\u3044\u308c\u3070\u3001\u4f8b\u3048\u3070\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u884c\u3048\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u4f1a\u8a71\u5185\u5bb9\u306e\u30c6\u30ad\u30b9\u30c8\u5909\u63db<\/li>\n<li>\u4f1a\u8a71\u610f\u56f3\u306e\u5206\u6790\u3001\u628a\u63e1<\/li>\n<li>\u8b70\u4e8b\u9332\u306e\u81ea\u52d5\u4f5c\u6210<\/li>\n<\/ul>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u54c1\u8cea\u5411\u4e0a\u3001\u3042\u308b\u3044\u306f\u554f\u3044\u5408\u308f\u305b\u5f8c\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306b\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fbFAQ \u4f5c\u6210<\/h3>\n<p>\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u89e3\u6790\u3057\u3001FAQ \u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\">\u30ca\u30ec\u30c3\u30b8<\/a>\u3092\u793e\u5185\u3067\u5171\u6709\u3059\u308c\u3070\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u305d\u306e\u60c5\u5831\u3092\u691c\u7d22\u3067\u304d\u308b\u305f\u3081\u3001\u696d\u52d9\u8ca0\u8377\u306e\u8efd\u6e1b\u3084\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u304c\u898b\u8fbc\u3081\u308b\u3067\u3057\u3087\u3046\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u77ed\u6642\u9593\u3067 FAQ \u3092\u81ea\u52d5\u751f\u6210<\/li>\n<li>FAQ \u306e\u5171\u6709\u304a\u3088\u3073\u691c\u7d22<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u304b\u3089\u53d7\u3051\u305f\u554f\u3044\u5408\u308f\u305b\u60c5\u5831\u304c\u5171\u6709\u3067\u304d\u3066\u3044\u306a\u3044\u3001\u5bfe\u5fdc\u306b\u9045\u308c\u304c\u751f\u3058\u3066\u3044\u308b\u3068\u3044\u3063\u305f\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u4f01\u696d\u306a\u3089\u3001AI \u306b\u3088\u308b FAQ \u4f5c\u6210\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0<\/h3>\n<p>\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3068\u6a5f\u68b0\u5b66\u7fd2\u306b\u3088\u308a\u3001\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u5206\u6790\u7d50\u679c\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u54c1\u8cea\u5411\u4e0a\u306e\u307f\u306a\u3089\u305a\u3001\u5546\u54c1\u958b\u767a\u306a\u3069\u306b\u3082\u5f79\u7acb\u3064\u3067\u3057\u3087\u3046\u3002AI \u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u884c\u3048\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790<\/li>\n<li>\u5c65\u6b74\u5206\u6790<\/li>\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8\u306e\u9001\u4fe1<\/li>\n<\/ul>\n<p>\u554f\u984c\u304c\u751f\u3058\u305f\u969b\u306e\u610f\u601d\u6c7a\u5b9a\u304c\u9045\u308c\u3066\u3044\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u54c1\u8cea\u7ba1\u7406\u306b\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u305f\u308a\u3059\u308b\u306a\u3089\u3001\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306b\u3088\u3063\u3066\u89e3\u6c7a\u306b\u7e4b\u304c\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u611f\u60c5\u5206\u6790<\/h3>\n<p>\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306b\u3088\u3063\u3066\u8aad\u307f\u53d6\u3063\u305f\u4f1a\u8a71\u306e\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u8a00\u8449\u9063\u3044\u3084\u30c8\u30fc\u30f3\u3001\u8868\u73fe\u7b49\u306e\u60c5\u5831\u304b\u3089\u9867\u5ba2\u306e\u611f\u60c5\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5074\u306e\u97f3\u58f0\u306b\u7528\u3044\u308c\u3070\u3001\u30b9\u30c8\u30ec\u30b9\u306e\u5ea6\u5408\u3044\u306a\u3069\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u611f\u60c5\u5206\u6790<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u5206\u6790<\/li>\n<\/ul>\n<p>\u30af\u30ec\u30fc\u30e0\u306e\u6291\u5236\u3084\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u8ab2\u984c\u611f\u304c\u3042\u308b\u3001\u3042\u308b\u3044\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u72b6\u614b\u3092\u628a\u63e1\u3057\u305f\u3044\u5834\u5408\u306b\u306f\u3001AI \u306b\u3088\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/use-sentiment-analysis-to-put-your-mind-at-ease\">\u611f\u60c5\u5206\u6790<\/a>\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>AI \u306b\u3088\u308b\u6a5f\u68b0\u5b66\u7fd2\u3068\u4e88\u6e2c\u5206\u6790\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u7684\u78ba\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u3067\u3057\u3087\u3046\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u884c\u3048\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u306e\u7279\u5b9a\u304a\u3088\u3073\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53ef\u8996\u5316<\/li>\n<li>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6700\u9069\u5316<\/li>\n<\/ul>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6226\u7565\u306b\u8ab2\u984c\u304c\u3042\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u306f\u529b\u5f37\u3044\u5473\u65b9\u3068\u306a\u3063\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fb\u81ea\u52d5\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff08\u9867\u5ba2 \u00d7 \u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09<\/h3>\n<p>AI \u304c\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30de\u30c3\u30c1\u30f3\u30b0\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u8981\u671b\u3084\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u305d\u306e\u3046\u3048\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u305d\u308c\u305e\u308c\u306e\u5f37\u307f\u3092\u6d3b\u304b\u3057\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u306b\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30de\u30c3\u30c1\u30f3\u30b0<\/li>\n<li>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u304a\u3088\u3073\u6700\u9069\u5316<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306a\u3089\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/work-automation-and-task-routing\">\u81ea\u52d5\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\u306b\u3088\u3063\u3066\u9867\u5ba2\u306b\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3053\u3068\u306f\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306b\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u305f\u3081\u3001\u9867\u5ba2\u304b\u3089\u306e\u8a55\u4fa1\u5411\u4e0a\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignleft wp-image-592923\" src=\"https:\/\/www.genesys.com\/media\/media-container.png\" alt=\"\" width=\"347\" height=\"210\" srcset=\"https:\/\/www.genesys.com\/media\/media-container.png 792w, https:\/\/www.genesys.com\/media\/media-container-300x182.png 300w, https:\/\/www.genesys.com\/media\/media-container-238x144.png 238w\" sizes=\"(max-width: 347px) 100vw, 347px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\">Genesys Cloud CX<\/a> \u306f\u3001\u3053\u3053\u3067\u3054\u7d39\u4ecb\u3057\u305f\u6a5f\u80fd\u3092\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u3067\u3054\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u6708\u5358\u4f4d\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u65b9\u5f0f\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7e41\u5fd9\u30fb\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u5229\u7528\u6570\u306e\u5909\u66f4\u3082\u67d4\u8edf\u306b\u884c\u3048\u307e\u3059\u3002\u307e\u305f\u3001\u76f4\u611f\u7684\u306a UI \u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u521d\u3081\u3066\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308b\u65b9\u3067\u3082\u77ed\u671f\u9593\u3067\u64cd\u4f5c\u3092\u899a\u3048\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002\u8ab2\u984c\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u30c7\u30e2\u3092\u7121\u6599\u3067\u4f53\u9a13\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002<br \/>\n<button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/tour\">\u30aa\u30f3\u30e9\u30a4\u30f3\u30c4\u30a2\u30fc<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">\u30102026\u5e74\u6700\u65b0\u3011\u751f\u6210AI\u30fbAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6d3b\u7528\u30b7\u30fc\u30f3<\/h2>\n<p><span style=\"font-weight: 400;\">\u8fd1\u5e74\u306f\u751f\u6210AI\u3084AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306e\u5e45\u304c\u5927\u304d\u304f\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\u3084\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u3001\u54c1\u8cea\u6539\u5584\u307e\u3067\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u52d9\u3067\u6d3b\u7528\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6d3b\u7528\u30b7\u30fc\u30f3\u2460\uff1a\u901a\u8a71\u5185\u5bb9\u306e\u81ea\u52d5\u8981\u7d04\u30fbACW\u524a\u6e1b<\/h3>\n<p><span style=\"font-weight: 400;\">\u751f\u6210AI\u304c\u901a\u8a71\u5185\u5bb9\u3092\u81ea\u52d5\u3067\u8981\u7d04\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u5f8c\u306e\u8a18\u9332\u4f5c\u6210\uff08ACW\uff09\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002\u5f8c\u51e6\u7406\u6642\u9593\u306e\u77ed\u7e2e\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3084\u696d\u52d9\u8ca0\u8377\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6d3b\u7528\u30b7\u30fc\u30f3\u2461\uff1a\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5fdc\u5bfe\u652f\u63f4<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u4f1a\u8a71\u5185\u5bb9\u3092\u5206\u6790\u3057\u3001\u56de\u7b54\u5019\u88dc\u3084\u95a2\u9023\u30ca\u30ec\u30c3\u30b8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63d0\u793a\u3057\u307e\u3059\u3002\u7d4c\u9a13\u306e\u6d45\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u884c\u3044\u3084\u3059\u304f\u306a\u308a\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5e73\u6e96\u5316\u3084\u6559\u80b2\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6d3b\u7528\u30b7\u30fc\u30f3\u2462\uff1a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u81ea\u52d5\u751f\u6210\u30fb\u66f4\u65b0<\/h3>\n<p><span style=\"font-weight: 400;\">\u751f\u6210AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001FAQ\u3084\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\u30fb\u66f4\u65b0\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002\u6700\u65b0\u60c5\u5831\u3092\u8fc5\u901f\u306b\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u7d44\u7e54\u5168\u4f53\u3067\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6d3b\u7528\u30b7\u30fc\u30f3\u2463\uff1a\u611f\u60c5\u5206\u6790\u30fb\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u81ea\u52d5\u691c\u77e5<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u9867\u5ba2\u306e\u767a\u8a00\u5185\u5bb9\u3084\u4f1a\u8a71\u306e\u30c8\u30fc\u30f3\u3092\u5206\u6790\u3057\u3001\u4e0d\u6e80\u3084\u30af\u30ec\u30fc\u30e0\u306e\u5146\u5019\u3092\u691c\u77e5\u3057\u307e\u3059\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u7ba1\u7406\u8005\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u3057\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u3084\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6539\u5584\u306b\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6d3b\u7528\u30b7\u30fc\u30f3\u2464\uff1aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u5b8c\u5168\u81ea\u5f8b\u5bfe\u5fdc<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3001\u81ea\u52d5\u56de\u7b54\u3060\u3051\u3067\u306a\u304f\u5404\u7a2e\u624b\u7d9a\u304d\u3084\u696d\u52d9\u51e6\u7406\u307e\u3067\u81ea\u5f8b\u7684\u306b\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u4eba\u304c\u5bfe\u5fdc\u3059\u3079\u304d\u696d\u52d9\u3092\u898b\u6975\u3081\u306a\u304c\u3089\u5f79\u5272\u3092\u5206\u62c5\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u4eba\u624b\u4e0d\u8db3\u3078\u306e\u5bfe\u5fdc\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link05\" style=\"font-size: 1.75rem;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI \u306e\u5c0e\u5165\u30fb\u6d3b\u7528\u4e8b\u4f8b<\/h2>\n<p>\u3053\u3053\u3067\u3001\u5b9f\u969b\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067 AI \u3092\u5c0e\u5165\u3057\u305f\u4e8b\u4f8b\u3092 3 \u3064\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fbGraphic Solutions Group\uff08GSG\uff09<\/h3>\n<p>Graphic Solutions Group \u306f\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3084\u5546\u7528\u770b\u677f\u696d\u754c\u5411\u3051\u306e\u6a5f\u5668\u30fb\u6d88\u8017\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f1 \u65e5 1,200 \u4ef6\u3082\u306e\u96fb\u8a71\u3068\u540c\u6642\u306b Web \u30b5\u30a4\u30c8\u3092\u7d4c\u7531\u3057\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u4e8b\u696d\u304c\u6210\u9577\u3059\u308b\u4e00\u65b9\u3067\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u4f4e\u4e0b\u3001\u305d\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u9867\u5ba2\u53cc\u65b9\u3067\u306e\u6e80\u8db3\u5ea6\u4f4e\u4e0b\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u5f53\u521d\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5897\u54e1\u3092\u8003\u3048\u3066\u3044\u305f\u3082\u306e\u306e\u3001\u539f\u56e0\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3067\u306f\u306a\u304f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u3042\u308b\u3053\u3068\u304c\u5224\u660e\u3002\u305d\u3053\u3067 Genesys Web Messaging \u3092\u5c0e\u5165\u3057\u305f\u3068\u3053\u308d\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u306b\u7e4b\u304c\u3063\u305f\u3068\u3044\u3046\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"wp-image-491375 alignleft\" src=\"https:\/\/www.genesys.com\/media\/GSG-hero.png\" alt=\"\" width=\"349\" height=\"197\" srcset=\"https:\/\/www.genesys.com\/media\/GSG-hero.png 626w, https:\/\/www.genesys.com\/media\/GSG-hero-300x169.png 300w, https:\/\/www.genesys.com\/media\/GSG-hero-255x144.png 255w, https:\/\/www.genesys.com\/media\/GSG-hero-374x210.png 374w, https:\/\/www.genesys.com\/media\/GSG-hero-293x165.png 293w, https:\/\/www.genesys.com\/media\/GSG-hero-580x326.png 580w\" sizes=\"(max-width: 349px) 100vw, 349px\" \/><\/p>\n<ul>\n<li>\u58f2\u4e0a\u640d\u5931\u306e 95% \u3092\u56de\u907f<\/li>\n<li>\u65b0\u898f\u4eba\u6750\u63a1\u7528\u30b3\u30b9\u30c8\u3092 25 \u4e07\u30c9\u30eb\u524a\u6e1b<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u304c 87.5% \u5411\u4e0a<\/li>\n<li>\u53ce\u76ca\u304c 32% \u5897\u52a0<\/li>\n<li>\u5f93\u696d\u54e1\u3078\u306e\u5831\u916c\u3068\u8868\u5f70\u306e\u516c\u5e73\u6027\u304c\u5411\u4e0a<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg\"><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30fbSchneider Electric<\/h3>\n<p>Schneider Electric \u306f\u30a8\u30cd\u30eb\u30ae\u30fc\u7ba1\u7406\u3084\u7523\u696d\u306e\u81ea\u52d5\u5316\u306b\u5411\u3051\u305f\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u3092\u727d\u5f15\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u7523\u696d\u3084\u30d3\u30eb\u3001\u4f4f\u5b85\u7b49\u306e\u52b9\u7387\u6027\u304a\u3088\u3073\u6301\u7d9a\u53ef\u80fd\u6027\u306b\u95a2\u3059\u308b\u5c06\u6765\u306e\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u81ea\u793e\u306e\u88fd\u54c1\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3001\u305d\u3057\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u6226\u7565\u3092\u7acb\u6848\u3002\u305d\u3053\u3067\u3001Genesys Engage \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089 Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5207\u308a\u66ff\u3048\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"wp-image-491698 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Schneider-Electric-2.jpg\" alt=\"Schneider Electric\u4e8b\u4f8b\" width=\"411\" height=\"167\" srcset=\"https:\/\/www.genesys.com\/media\/Schneider-Electric-2.jpg 1200w, https:\/\/www.genesys.com\/media\/Schneider-Electric-2-300x122.jpg 300w, https:\/\/www.genesys.com\/media\/Schneider-Electric-2-264x107.jpg 264w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/><\/p>\n<ul>\n<li>\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u304c 6% \u5897\u52a0<\/li>\n<li>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7c21\u7d20\u5316\u3001\u5b89\u5b9a\u6027\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/schneider-electric\"><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h3 style=\"font-size: 1.5rem;\">\u30fbUplift<\/h3>\n<p>Uplift \u306f\u65c5\u884c\u696d\u754c\u306e\u4e3b\u8981\u30d6\u30e9\u30f3\u30c9\u3068\u63d0\u643a\u3057\u3001\u624b\u6570\u6599\u7121\u6599\u306e\u652f\u6255\u3044\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u3059\u3002\u4e8b\u696d\u304c\u6025\u6210\u9577\u3057\u305f\u4e00\u65b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u306f\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30e2\u30c7\u30eb\u3067\u306f\u62e1\u5f35\u6027\u306b\u6b20\u3051\u3001\u51e6\u7406\u306b\u5bfe\u5fdc\u3057\u5207\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u3088\u3046\u3067\u3059\u3002\u305d\u3053\u3067\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3001AI\u3001\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3001\u6307\u6a19\u8ffd\u8de1\u3068\u3044\u3063\u305f\u6a5f\u80fd\u3092\u517c\u306d\u5099\u3048\u305f\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u5207\u308a\u66ff\u3048\u3092\u691c\u8a0e\u3057\u3001Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3002\u305d\u306e\u7d50\u679c\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"wp-image-429063 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Uplift-team.jpg\" alt=\"\" width=\"397\" height=\"223\" srcset=\"https:\/\/www.genesys.com\/media\/Uplift-team.jpg 626w, https:\/\/www.genesys.com\/media\/Uplift-team-300x169.jpg 300w, https:\/\/www.genesys.com\/media\/Uplift-team-256x144.jpg 256w, https:\/\/www.genesys.com\/media\/Uplift-team-566x318.jpg 566w, https:\/\/www.genesys.com\/media\/Uplift-team-374x210.jpg 374w, https:\/\/www.genesys.com\/media\/Uplift-team-293x165.jpg 293w, https:\/\/www.genesys.com\/media\/Uplift-team-580x326.jpg 580w\" sizes=\"(max-width: 397px) 100vw, 397px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>40% \u306e\u751f\u7523\u6027\u5411\u4e0a<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u96fb\u8a71\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u3092 15% \u524a\u6e1b<\/li>\n<li>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff08IVR\uff09\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u7387\u304c 40% \u306b\u5230\u9054<\/li>\n<li>2,500 \u6642\u9593\u306e\u7bc0\u7d04<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/uplift\"><strong>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>\u3053\u306e\u307b\u304b\u306b\u3082\u3001\u591a\u304f\u306e\u4f01\u696d\u304c AI \u6d3b\u7528\u306b\u3088\u308b\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u3088\u308a\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"text-22\"><strong class=\"text-orange\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/%E3%83%88%E3%83%83%E3%83%97%E3%83%96%E3%83%A9%E3%83%B3%E3%83%89-5-%E7%A4%BE-%E3%81%AB%E5%AD%A6%E3%81%B6-AI-%E6%B4%BB%E7%94%A8%E4%BA%8B%E4%BE%8B.png\" alt=\"\" width=\"238\" height=\"130\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-22\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-ways-leading-brands-use-ai\"><strong class=\"text-orange\">\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9 5 \u793e\u306b\u5b66\u3076 AI \u6d3b\u7528\u4e8b\u4f8b<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link06\" style=\"font-size: 1.75rem;\">AI\u5c0e\u5165\u3067\u671f\u5f85\u3067\u304d\u308bROI\u30fb\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u8003\u3048\u65b9<\/h2>\n<p><span style=\"font-weight: 400;\">AI\u5c0e\u5165\u306e\u52b9\u679c\u306f\u3001\u5358\u306b\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u696d\u52d9\u52b9\u7387\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u3001\u8907\u6570\u306e\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u9069\u5207\u306b\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">ACW\u524a\u6e1b\u306b\u3088\u308b\u52b9\u679c\u8a66\u7b97\u30e2\u30c7\u30eb<\/h3>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067AI\u5c0e\u5165\u306e\u6295\u8cc7\u5bfe\u52b9\u679c\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u3001\u5fdc\u5bfe\u5f8c\u306e\u8a18\u9332\u4f5c\u6210\uff08ACW\uff09\u306e\u5de5\u6570\u524a\u6e1b\u52b9\u679c\u3067\u8a66\u7b97\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">50\u540d\u898f\u6a21\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3001ACW\u304c5\u5206\u304b\u30891.5\u5206\u306b\u306a\u3063\u305f\u5834\u5408\u306e\u5e74\u9593\u524a\u6e1b\u6642\u9593\u30fb\u524a\u6e1b\u30b3\u30b9\u30c8\u3092\u8a66\u7b97\u3059\u308b\u3068\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306b\u5e74\u9593\u7d042,800\u4e07\u5186\u3082\u306e\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3067\u304d\u308b\u3053\u3068\u304c\u4e88\u6e2c\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-637448\" src=\"https:\/\/www.genesys.com\/media\/ACW\u524a\u6e1b\u306b\u3088\u308b\u52b9\u679c\u8a66\u7b97\u30e2\u30c7\u30eb.png\" alt=\"ACW\u524a\u6e1b\u306b\u3088\u308b\u52b9\u679c\u8a66\u7b97\u30e2\u30c7\u30eb\" width=\"544\" height=\"281\" srcset=\"https:\/\/www.genesys.com\/media\/ACW\u524a\u6e1b\u306b\u3088\u308b\u52b9\u679c\u8a66\u7b97\u30e2\u30c7\u30eb.png 978w, https:\/\/www.genesys.com\/media\/ACW\u524a\u6e1b\u306b\u3088\u308b\u52b9\u679c\u8a66\u7b97\u30e2\u30c7\u30eb-300x155.png 300w, https:\/\/www.genesys.com\/media\/ACW\u524a\u6e1b\u306b\u3088\u308b\u52b9\u679c\u8a66\u7b97\u30e2\u30c7\u30eb-264x136.png 264w\" sizes=\"(max-width: 544px) 100vw, 544px\" \/><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u306b\u3088\u308b\u4e00\u6b21\u89e3\u6c7a\u7387\u6539\u5584<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u3063\u3066\u300c\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u300d\u3092\u81ea\u5df1\u89e3\u6c7a\u3078\u5c0e\u304f\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u4ef6\u6570\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u524a\u6e1b\u306f\u3001\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u3084\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e\u3001\u904b\u55b6\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u3001AI\u5c0e\u5165\u306e\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3084\u3059\u3044\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5c0e\u5165\u30b3\u30b9\u30c8\u306e\u76ee\u5b89<\/h3>\n<p><span style=\"font-weight: 400;\">\u591a\u304f\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u5411\u3051AI\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u307e\u305f\u306f\u540c\u6642\u63a5\u7d9a\u306e\u5f93\u91cf\u5236\u3067\u5229\u7528\u6599\u304c\u6c7a\u307e\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4f7f\u3046\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6570\u5343\u5186\u304b\u3089\u6570\u4e07\u5186\u306e\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\" wp-image-415736 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png\" alt=\"\" width=\"314\" height=\"314\" srcset=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png 600w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-300x300.png 300w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-144x144.png 144w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-566x566.png 566w\" sizes=\"(max-width: 314px) 100vw, 314px\" \/><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud CX<\/a>\u306f\u3001\u6a5f\u80fd\u5225\u306b<a href=\"https:\/\/www.genesys.com\/ja-jp\/pricing\">4\u3064\u306e\u30d7\u30e9\u30f3<\/a>\u3092\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002\u97f3\u58f0\u5bfe\u5fdc\u306e\u307f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b\u306f\u6708\u984d9,000\u5186\u301c\/\u4eba\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u3067\u3001 \u3088\u308a\u591a\u304f\u306eAI\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u305f\u30d5\u30eb\u6a5f\u80fd\u306e\u3082\u306e\u306f\u3001\u6708\u984d28,800\u5186\u301c\/\u4eba\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5c1a\u3001\u4e0a\u8a18\u306f\u57fa\u672c\u306e\u30b7\u30b9\u30c6\u30e0\u5229\u7528\u6599\uff08\u7a0e\u5225\uff09\u3067\u3001\u30a2\u30c9\u30aa\u30f3\u306e\u6709\u7121\u3084AI\u5229\u7528\u91cf\u306b\u3088\u3063\u3066\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u5c0e\u5165\u8a2d\u8a08\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3001\u30c7\u30fc\u30bf\u79fb\u884c\u3001\u904b\u7528\u8a2d\u8a08\u3001\u6559\u80b2\u30fb\u7814\u4fee\u306b\u3082\u8cbb\u7528\u304c\u767a\u751f\u3057\u307e\u3059\u306e\u3067\u3001\u3054\u8208\u5473\u306e\u3042\u308b\u65b9\u306f\u3001\u4e0b\u8a18\u3088\u308a\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/contact-us\">\u304a\u554f\u3044\u5408\u308f\u305b<br \/>\n<\/a><br \/>\n<\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<h2 id=\"link07\" style=\"font-size: 1.75rem;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306eAI\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3068\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e AI \u5c0e\u5165\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6d41\u308c\u3067\u9032\u3081\u3066\u3044\u304d\u307e\u3059\u3002\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3082\u3054\u7528\u610f\u3057\u307e\u3057\u305f\u306e\u3067\u3001\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">\u8ab2\u984c\u30fbKPI\u306e\u660e\u78ba\u5316<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5c0e\u5165\u512a\u5148\u5ea6\u306e\u8a2d\u5b9a<\/span><\/li>\n<li><span style=\"font-weight: 400;\">AI\u30c4\u30fc\u30eb\u306e\u9078\u5b9a<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u5fc5\u8981\u30c7\u30fc\u30bf\u306e\u6574\u5099<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u8a66\u9a13\u904b\u7528\u30fb\u52b9\u679c\u6e2c\u5b9a<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u7a3c\u50cd\u30fb\u7d99\u7d9a\u7684\u6539\u5584<\/span><\/li>\n<\/ol>\n<p>\u305d\u308c\u305e\u308c\u306e\u884c\u7a0b\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30b9\u30c6\u30c3\u30d71. \u73fe\u72b6\u306e\u8ab2\u984c\u30fbKPI \u306e\u660e\u78ba\u5316<\/h3>\n<p>\u307e\u305a\u306f AI \u5c0e\u5165\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3059\u3079\u304d\u8ab2\u984c\u3001\u305d\u3057\u3066 <a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/important-kpi-for-call-center\">KPI<\/a> \u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5177\u4f53\u7684\u306a KPI \u3068\u3057\u3066\u306f\u3001\u300c\u5fdc\u5bfe\u54c1\u8cea\u300d\u300c\u52b9\u7387\u6027\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u300d\u300c\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u300d\u3068\u3044\u3046\uff14\u3064\u306e\u8996\u70b9\u304b\u3089\u8a2d\u5b9a\u30fb\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30b9\u30c6\u30c3\u30d72. \u5c0e\u5165\u512a\u5148\u5ea6\u306e\u8a2d\u5b9a<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306f\u4e00\u5ea6\u306b\u3059\u3079\u3066\u306e\u696d\u52d9\u3078\u5c0e\u5165\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u52b9\u679c\u304c\u51fa\u3084\u3059\u3044\u696d\u52d9\u304b\u3089\u6bb5\u968e\u7684\u306b\u5c55\u958b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u591a\u3044\u696d\u52d9\u3084\u5b9a\u578b\u7684\u306a\u5bfe\u5fdc\u3001\u5f8c\u51e6\u7406\u306e\u8ca0\u62c5\u304c\u5927\u304d\u3044\u696d\u52d9\u306a\u3069\u3092\u512a\u5148\u3059\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u52b9\u679c\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u30ea\u30b9\u30af\u3092\u6291\u3048\u3066\u904b\u7528\u3092\u59cb\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30b9\u30c6\u30c3\u30d73. AI\u30c4\u30fc\u30eb\u306e\u9078\u5b9a<\/h3>\n<p><span style=\"font-weight: 400;\">\u5177\u4f53\u7684\u306a AI \u30c4\u30fc\u30eb\u3092\u9078\u3076\u3068\u304d\u306f\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3084\u904b\u7528\u74b0\u5883\u306b\u9069\u3057\u305f\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u6700\u521d\u306b\u8ab2\u984c\u306b\u5fdc\u3058\u3066\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u6d17\u3044\u51fa\u3057\u305f\u3046\u3048\u3067\u3001\u5177\u4f53\u7684\u306a\u30c4\u30fc\u30eb\u3092\u6bd4\u8f03\u691c\u8a0e\u3057\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5c0e\u5165\u306b\u304a\u3044\u3066\u306f\u64cd\u4f5c\u6027\u3082\u91cd\u8981\u3067\u3059\u306e\u3067\u3001\u30c7\u30e2\u3092\u7528\u3044\u3066\u5b9f\u969b\u306e\u7ba1\u7406\u753b\u9762\u3084\u5fdc\u5bfe\u753b\u9762\u306e\u4f7f\u3044\u5fc3\u5730\u3082\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/span><\/p>\n<h4 style=\"font-size: 1.25rem;\">\u2605\u30c4\u30fc\u30eb\u9078\u5b9a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">\u25a1 \u81ea\u793e\u306e\u8ab2\u984c\u306b\u5bfe\u5fdc\u3057\u305f\u6a5f\u80fd\u304c\u3042\u308b\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-checked=\"false\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u25a1 \u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\uff08CRM\u30fb\u96fb\u8a71\u57fa\u76e4\uff09\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-checked=\"false\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u25a1 \u65e5\u672c\u8a9e\u5bfe\u5fdc\u306e\u7cbe\u5ea6\u306f\u5341\u5206\u304b\uff08\u30c7\u30e2\u3067\u78ba\u8a8d\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-checked=\"false\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u25a1 \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8a8d\u8a3c\uff08ISO 27001\u7b49\uff09\u3092\u53d6\u5f97\u3057\u3066\u3044\u308b\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-checked=\"false\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u25a1 \u5c0e\u5165\u30fb\u904b\u7528\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u3042\u308b\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-checked=\"false\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u25a1 \u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u30fb\u6bb5\u968e\u7684\u306a\u5c0e\u5165\u304c\u53ef\u80fd\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-checked=\"false\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u25a1 \u6599\u91d1\u4f53\u7cfb\u304c\u81ea\u793e\u898f\u6a21\uff08\u5e2d\u6570\u30fb\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\uff09\u306b\u5408\u3063\u3066\u3044\u308b\u304b<\/span><\/li>\n<\/ul>\n<h3 style=\"font-size: 1.5rem;\">\u30b9\u30c6\u30c3\u30d74. 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400;\">\u30c7\u30fc\u30bf\u5165\u529b\u3092\u5b8c\u4e86\u3057\u305f\u3089\u3001\u307e\u305a\u306f\u8a66\u7528\u904b\u8ee2\u3092\u884c\u3044\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u4f7f\u7528\u611f\u3060\u3051\u3067\u306a\u304f\u3001AI \u306b\u3088\u308b\u81ea\u52d5\u5bfe\u5fdc\u306b\u554f\u984c\u304c\u751f\u3058\u3066\u3044\u306a\u3044\u304b\u3082\u78ba\u8a8d\u3057\u307e\u3059\u3002\u4e0d\u9069\u5207\u306a\u8fd4\u7b54\u304c\u898b\u3089\u308c\u305f\u308a\u3001\u671f\u5f85\u3059\u308b\u52b9\u679c\u304c\u5f97\u3089\u308c\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u5834\u5408\u306f\u3001\u6539\u3081\u3066\u30c7\u30fc\u30bf\u3092\u898b\u76f4\u3057\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u305d\u306e\u5f8c\u3001\u554f\u984c\u7121\u3044\u3068\u5224\u65ad\u3059\u308c\u3070\u672c\u7a3c\u50cd\u3078\u3068\u9032\u307f\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30b9\u30c6\u30c3\u30d76. \u7a3c\u50cd\u30fb\u7d99\u7d9a\u7684\u6539\u5584<\/h3>\n<p>AI\u306f\u5c0e\u5165\u3057\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u904b\u7528\u3092\u7d9a\u3051\u306a\u304c\u3089\u6539\u5584\u3092\u91cd\u306d\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u5229\u7528\u72b6\u6cc1\u3001KPI\u306a\u3069\u3092\u5b9a\u671f\u7684\u306b\u78ba\u8a8d\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u3084\u56de\u7b54\u5185\u5bb9\u3001\u30b7\u30ca\u30ea\u30aa\u3092\u898b\u76f4\u3059\u3053\u3068\u3067\u3001AI\u306e\u56de\u7b54\u7cbe\u5ea6\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link08\" style=\"font-size: 1.75rem;\">\u30102026\u5e74\u6700\u65b0\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u5c0e\u5165\u72b6\u6cc1<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306f\u3001\u4e16\u754c\u7684\u306b\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.deloitte.com\/jp\/ja\/services\/consulting\/perspectives\/customer-service-excellence-2025.html&amp;sa=D&amp;source=docs&amp;ust=1787214949706950&amp;usg=AOvVaw2zIvJ9Dc9INdkWlQc5GP4x\">\u30c7\u30ed\u30a4\u30c8 \u30c8\u30fc\u30de\u30c4 \u30b0\u30eb\u30fc\u30d7\u306e\u8abf\u67fb<\/a>\u306b\u3088\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u9818\u57df\u3067AI\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306e\u5272\u5408\u306f\u3001<strong><span style=\"text-decoration: underline;\">2023\u5e74\u306e46\uff05\u304b\u30892025\u5e74\u306b\u306f61\uff05\u3078\u62e1\u5927\u3057\u307e\u3057\u305f<\/span><\/strong>\u3002\u4e00\u65b9\u3001\u65e5\u672c\u3067\u3082AI\u306e\u672c\u683c\u5c0e\u5165\u304c\u9032\u3093\u3067\u304a\u308a\u3001<a href=\"https:\/\/www.google.com\/url?q=https:\/\/mobilus.co.jp\/lab\/trend\/2026_contactcenter\/&amp;sa=D&amp;source=docs&amp;ust=1787214949707163&amp;usg=AOvVaw3UDo-SJCfZY9f9YXag7AhY\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u304c2025\u5e74\u306b\u5b9f\u65bd\u3057\u305f\u56fd\u5185\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u8abf\u67fb<\/a>\u3067\u306f\u3001\u751f\u6210AI\u3092\u5c0e\u5165\u6e08\u307f\u3001\u307e\u305f\u306fPoC\uff08\u5b9f\u8a3c\u5b9f\u9a13\uff09\u3092\u5b9f\u65bd\u3057\u3066\u3044\u308b\u4f01\u696d\u306f<strong>63\uff05<\/strong>\u306b\u9054\u3057\u3066\u3044\u307e\u3059\u3002\u6d77\u5916\u30fb\u56fd\u5185\u3068\u3082\u306b\u3001AI\u306f\u5b9f\u8a3c\u6bb5\u968e\u304b\u3089\u5b9f\u904b\u7528\u3078\u3068\u79fb\u884c\u3057\u3064\u3064\u3042\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u3042\u308a\u65b9\u305d\u306e\u3082\u306e\u3092\u5909\u3048\u308b\u5b58\u5728\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link09\" style=\"font-size: 1.75rem;\">2026\u5e74\u4ee5\u964d\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u672a\u6765<\/h2>\n<p><span style=\"font-weight: 400;\">\u751f\u6210AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u696d\u52d9\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3084\u30c7\u30fc\u30bf\u6d3b\u7528\u307e\u3067\u542b\u3081\u305fAI\u6d3b\u7528\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f\u3001\u4eba\u3068AI\u304c\u305d\u308c\u305e\u308c\u306e\u5f37\u307f\u3092\u751f\u304b\u3057\u306a\u304c\u3089\u5354\u50cd\u3059\u308b\u904b\u55b6\u30e2\u30c7\u30eb\u304c\u3001\u3088\u308a\u4e00\u822c\u7684\u306b\u306a\u3063\u3066\u3044\u304f\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5b8c\u5168\u81ea\u5f8bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u672c\u683c\u666e\u53ca<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3060\u3051\u3067\u306a\u304f\u3001\u4e88\u7d04\u5909\u66f4\u3084\u5404\u7a2e\u624b\u7d9a\u304d\u306a\u3069\u306e\u696d\u52d9\u307e\u3067\u652f\u63f4\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u8907\u96d1\u306a\u5224\u65ad\u3084\u4f8b\u5916\u5bfe\u5fdc\u306b\u3064\u3044\u3066\u306f\u4eba\u304c\u62c5\u3046\u5834\u9762\u3082\u591a\u304f\u3001\u696d\u52d9\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u5f79\u5272\u3092\u5206\u62c5\u3059\u308b\u904b\u7528\u304c\u73fe\u5b9f\u7684\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30de\u30eb\u30c1\u30e2\u30fc\u30c0\u30ebAI\u306e\u6d3b\u7528<\/h3>\n<p><span style=\"font-weight: 400;\">\u97f3\u58f0\u3060\u3051\u3067\u306a\u304f\u3001\u30c6\u30ad\u30b9\u30c8\u3084\u753b\u50cf\u3001\u753b\u9762\u60c5\u5831\u306a\u3069\u8907\u6570\u306e\u60c5\u5831\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u51e6\u7406\u3059\u308b\u30de\u30eb\u30c1\u30e2\u30fc\u30c0\u30ebAI\u306e\u6d3b\u7528\u3082\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u3088\u308a\u6b63\u78ba\u306b\u628a\u63e1\u3057\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u9069\u3057\u305f\u5bfe\u5fdc\u3092\u652f\u63f4\u3059\u308b\u6280\u8853\u3068\u3057\u3066\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u8ee2\u63db<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306e\u6d3b\u7528\u306f\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u89e3\u7d04\u9632\u6b62\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306a\u3069\u306e\u9818\u57df\u306b\u3082\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u58f0\u3092\u7d4c\u55b6\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u5546\u54c1\u6539\u5584\u306b\u751f\u304b\u3059\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u53d6\u308a\u7d44\u307f\u304c\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4eba\u9593\u00d7AI\u306e\u5354\u50cd\u30e2\u30c7\u30eb\u306e\u6210\u719f<\/h3>\n<p><span style=\"font-weight: 400;\">\u5b9a\u578b\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u60c5\u5831\u53ce\u96c6\u306fAI\u304c\u62c5\u3044\u3001\u4eba\u306f\u3088\u308a\u8907\u96d1\u306a\u76f8\u8ac7\u3084\u5171\u611f\u304c\u6c42\u3081\u3089\u308c\u308b\u5bfe\u5fdc\u306b\u6ce8\u529b\u3059\u308b\u904b\u7528\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002AI\u304c\u4eba\u306b\u7f6e\u304d\u63db\u308f\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u308c\u305e\u308c\u306e\u5f37\u307f\u3092\u751f\u304b\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3001\u4eca\u5f8c\u307e\u3059\u307e\u3059\u91cd\u8981\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link10\" style=\"font-size: 1.75rem;\">AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3088\u3046<\/h2>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI \u5c0e\u5165\u306b\u3064\u3044\u3066\u3001\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u3092\u6319\u3052\u306a\u304c\u3089\u30e1\u30ea\u30c3\u30c8\u3084\u5c0e\u5165\u306e\u6d41\u308c\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002\u3059\u3067\u306b\u591a\u304f\u306e\u4f01\u696d\u304c AI \u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u3044\u3063\u305f\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u305f\u3060\u3057\u3001AI \u3068\u8a00\u3063\u3066\u3082\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306a\u3069\u7a2e\u985e\u306f\u591a\u69d8\u3067\u3059\u3002\u307e\u305a\u306f\u81ea\u793e\u306e\u8ab2\u984c\u3092\u660e\u78ba\u5316\u3057\u3001\u305d\u306e\u89e3\u6c7a\u306b\u5fc5\u8981\u306a\u3082\u306e\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u306b\u5f53\u305f\u3063\u3066\u306f AI \u306e\u7cbe\u5ea6\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6027\u306e\u9ad8\u3055\u306a\u3069\u3082\u91cd\u8981\u3067\u3059\u3002\u672c\u8a18\u4e8b\u306e\u5185\u5bb9\u306f\u3082\u3061\u308d\u3093\u3001\u4ee5\u4e0b\u3067\u3082\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306eAI\u6d3b\u7528\u306b\u6d3b\u304b\u305b\u308b\u60c5\u5831\u3092\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u53c2\u8003\u306b\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\">AI \u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\">2026\u5e74\u7248 AI\u3068CX\u306e\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/a><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-cx-playbook-for-the-agentic-era\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u6642\u4ee3\u306e CX \u30d7\u30ec\u30a4\u30d6\u30c3\u30af<\/a><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-state-of-cx-2026-apacs-push-toward-ai-powered-experience-orchestration\">APAC \u306b\u304a\u3051\u308b AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u53d6\u308a\u7d44\u307f<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2 id=\"link11\" style=\"font-size: 1.75rem;\">\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09<\/h2>\n<p>\u6700\u5f8c\u306b\u304a\u5ba2\u69d8\u304b\u3089\u591a\u304f\u5bc4\u305b\u3089\u308c\u308b\u8cea\u554f\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002AI\u5c0e\u5165\u306e\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">Q1. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAI\u5316\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAI\u5316\u3068\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4f53\u9a13\uff08EX\uff09\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084AI IVR\u3001\u5fdc\u5bfe\u652f\u63f4\u3001\u901a\u8a71\u8981\u7d04\u3001\u611f\u60c5\u5206\u6790\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u5834\u9762\u3067\u6d3b\u7528\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">Q2. \u751f\u6210AI\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3069\u3046\u9055\u3044\u307e\u3059\u304b\uff1f<\/h3>\n<p>\u5f93\u6765\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u30b7\u30ca\u30ea\u30aa\u3084FAQ\u306b\u6cbf\u3063\u3066\u56de\u7b54\u3059\u308b\u4ed5\u7d44\u307f\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u4e00\u65b9\u3001\u751f\u6210AI\u306f\u8cea\u554f\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u81ea\u7136\u306a\u6587\u7ae0\u3067\u56de\u7b54\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u3002\u8fd1\u5e74\u306f\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u767b\u5834\u3057\u3001\u3088\u308a\u67d4\u8edf\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ai-agent\">AI 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AI\u5c0e\u5165\u306b\u306f\u3044\u304f\u3089\u304b\u304b\u308a\u307e\u3059\u304b\uff1f<\/h3>\n<p>AI\u5c0e\u5165\u306b\u5fc5\u8981\u306a\u8cbb\u7528\u306f\u3001\u5c0e\u5165\u3059\u308b\u6a5f\u80fd\u3084\u5229\u7528\u898f\u6a21\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u5185\u5bb9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308c\u3070\u3001\u5c0f\u898f\u6a21\u304b\u3089\u59cb\u3081\u3084\u3059\u304f\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u6bb5\u968e\u7684\u306b\u62e1\u5f35\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u5c0e\u5165\u6642\u306f\u8cbb\u7528\u3060\u3051\u3067\u306a\u304f\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306a\u3069\u3001\u9577\u671f\u7684\u306a\u8cbb\u7528\u5bfe\u52b9\u679c\u3082\u3042\u308f\u305b\u3066\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">Q4. 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