{"id":539000,"date":"2024-10-28T15:54:29","date_gmt":"2024-10-28T22:54:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=539000"},"modified":"2024-11-21T23:44:44","modified_gmt":"2024-11-22T07:44:44","slug":"cx-roadmap-for-future","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-roadmap-for-future","title":{"rendered":"2030 \u5e74\u306b\u5411\u3051\u305f CX \u6226\u7565\u30ed\u30fc\u30c9\u30de\u30c3\u30d7"},"content":{"rendered":"<p>CX \u6226\u7565\u30a4\u30d9\u30f3\u30c8\u300cXperience Japan 2024\u300d\u306e\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u6982\u8981\u3068\u898b\u3069\u3053\u308d\u3092\u30ec\u30dd\u30fc\u30c8\u3059\u308b\u30d6\u30ed\u30b0\u306e\u5f8c\u7de8\u3067\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-accelerates-the-future-of-cx\">\u524d\u7de8\uff5e\u52a0\u901f\u3059\u308b CX \u6226\u7565\u306e\u672a\u6765\uff5e<\/a>\u3068\u4f75\u305b\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002Genesys \u7c73\u56fd\u672c\u793e\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u57f7\u884c\u5f79\u54e1\u306e Elcenora Martinez \u306b\u3088\u308b AI \u6d3b\u7528\u306e\u30d7\u30ec\u30bc\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u672a\u6765\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u52d5\u753b\u30fb\u6280\u8853\u89e3\u8aac\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2>\u25a0\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e AI \u5f37\u5316\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/h2>\n<p><strong>Martinez<\/strong>\uff1a\u6211\u3005\u306e\u696d\u754c\u3067\u8d77\u304d\u3066\u3044\u308b\u7d20\u6674\u3089\u3057\u3044 AI \u306e\u5909\u5316\u306b\u3064\u3044\u3066\u304a\u8a71\u3057\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u8ab2\u984c\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3082\u751f\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/li>\n<li>\u30c1\u30e3\u30cd\u30eb\u30ec\u30b9\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/li>\n<li>\u696d\u52d9\u63d0\u643a\u306b\u3088\u308b\u62e1\u5f35<\/li>\n<li>\u7c21\u5358\u306b\u5c0e\u5165\u53ef\u80fd\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n<h3>\u30fb\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u3068\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n<p><strong>\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8<\/strong>\u3068\u306f\u6211\u3005\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u5148\u7aef\u3067\u3001\u307e\u3063\u305f\u304f\u65b0\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<br \/>\n\u4f1a\u8a71\u3092\u30ea\u30b9\u30cb\u30f3\u30b0\u3057\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u3092\u8868\u793a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u56de\u7b54\u306e\u4e2d\u3067\u5fc5\u8981\u3082\u3057\u304f\u306f\u91cd\u8981\u306a\u90e8\u5206\u3060\u3051\u30cf\u30a4\u30e9\u30a4\u30c8\u3059\u308b\u3053\u3068\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3069\u3046\u3044\u3063\u305f\u4f1a\u8a71\u304c\u3055\u308c\u305f\u306e\u304b\u3092\u8981\u7d04\u3057\u3066\u3001\u5f8c\u51e6\u7406\u306e\u52b9\u7387\u5316\u3092\u652f\u63f4\u3057\u3001\u4e00\u8cab\u6027\u3082\u62c5\u4fdd\u3057\u307e\u3059\u3002<strong>\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong>\u306f\u3001<strong>LLM<\/strong>\uff08\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u306b\u3088\u3063\u3066\u5f93\u6765\u578b\u306e\u30dc\u30c3\u30c8\u304b\u3089\u5927\u304d\u304f\u9032\u5316\u3057\u307e\u3059\u3002\u3053\u306e\u30dc\u30c3\u30c8\u306f\u5b66\u7fd2\u3057\u3066\u8ce2\u304f\u306a\u308a\u3001\u3088\u308a\u5e45\u5e83\u3044\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3082\u306e\u306b\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-analytics\"><strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/strong><\/a>\u306f\u3001\u304a\u5ba2\u69d8\u304c\u3069\u306e\u3088\u3046\u306a\u7d4c\u8def\u3092\u901a\u3063\u3066\u304d\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u3092\u6d3b\u7528\u3057\u3066\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002<br \/>\n<strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30ed\u30fc<\/strong>\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud <\/a>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d1\u30b9\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002<br \/>\n<strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30a2\u30ca\u30e9\u30a4\u30b6\u30fc<\/strong>\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u4e0a\u306e\u5bfe\u8a71\u3092\u7d71\u5408\u3057\u3066\u5206\u6790\u3057\u307e\u3059\u3002<br \/>\n\u305d\u3057\u3066<strong>\u30d5\u30a1\u30cd\u30eb\u5206\u6790<\/strong>\u3067\u306f\u3001\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u3067\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u6307\u6a19\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u30c1\u30e3\u30cd\u30eb\u30ec\u30b9\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13<\/h3>\n<p><strong>\u30c1\u30e3\u30cd\u30eb\u30ec\u30b9<\/strong>\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u8981\u7d20\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u307e\u305a\u306f\u304a\u5ba2\u69d8\u306b\u3001\u3069\u306e\u3088\u3046\u306b\u7e4b\u304c\u308a\u305f\u3044\u304b\u306e\u9078\u629e\u80a2\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u305d\u306e\u4f53\u9a13\u3092\u3057\u3063\u304b\u308a\u3068\u7e4b\u3044\u3067\u3044\u304b\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u4f1a\u8a71\u306e\u9014\u4e2d\u3067\u30d3\u30c7\u30aa\u3084\u753b\u50cf\u3092\u9001\u308a\u305f\u3044\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u304b\u3089\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u6700\u8fd1 Radarr \u793e\u3092\u8cb7\u53ce\u3057\u305f\u3053\u3068\u3067\u3001SNS \u3078\u306e\u30a2\u30af\u30bb\u30b9\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h3>\u30fb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u7ba1\u7406<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4f53\u9a13\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3060\u3051\u3067\u306f\u306a\u304f\u30aa\u30d5\u30e9\u30a4\u30f3\u3067\u3082\u91cd\u8981\u3067\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\"><strong>\u30ef\u30fc\u30af\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/strong><\/a>\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3092\u540c\u3058\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u304b\u3089\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u304a\u5ba2\u69d8\u3092\u304a\u5f85\u305f\u305b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u56de\u7b54\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3>\u30fb\u696d\u52d9\u63d0\u643a\u306b\u3088\u308b\u62e1\u5f35<\/h3>\n<p>2023 \u5e74\u306b Genesys \u3068 Salesforce \u793e\u306e\u696d\u52d9\u63d0\u643a\u30012024 \u5e74 5 \u6708\u306b ServiceNow \u793e\u3068\u306e\u63d0\u643a\u3092\u767a\u8868\u3057\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u304c\u4e00\u8cab\u6027\u3092\u6301\u3063\u3066\u7d71\u5408\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h3>\u30fb\u7c21\u5358\u306b\u5c0e\u5165\u53ef\u80fd\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306f\u3001380 \u4e07\u4ef6\u306e\u8981\u7d04\u3092\u81ea\u52d5\u7684\u306b\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u3067\u306f 3 \u5104 5400 \u4e07\u4ef6\u306e\u691c\u7d22\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u7e4b\u3050\u30eb\u30fc\u30c8\u306e\u4e88\u6e2c\uff08\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff09\u306f\u3001530 \u4e07\u4ef6\u306e\u4f1a\u8a71\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u30fbAI \u304c CX \u3092\u52a0\u901f\u3055\u305b\u308b\u5c0e\u5165\u52b9\u679c\u4f8b<\/h3>\n<p>\u9593\u3092 15% \u3082\u77ed\u7e2e\u3057\u3001\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3082\u5927\u5e45\u306b\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5f93\u4e8b\u8005\u306e\u5e78\u798f\u5ea6\u3082 12 \u30dd\u30a4\u30f3\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\u3002<br \/>\nNGM Group \u69d8\u3067\u306f\u3001\u30aa\u30fc\u30c8\u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\uff08\u81ea\u52d5\u7d42\u4e86\uff09\u306b\u3088\u3063\u3066\u5f8c\u51e6\u7406\u306e\u6642\u9593\u30922\uff5e3\u5206\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3066\u3044\u307e\u3059\u3002\u3053\u306e 2 \uff5e 3 \u5206\u3068\u3044\u3046\u306e\u304c\u3069\u308c\u3060\u3051\u5927\u304d\u306a\u3082\u306e\u304b\u3001\u8003\u3048\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u7686\u69d8\u3082 AI \u3092\u6d3b\u7528\u3057\u3066\u307f\u305f\u3044\u3068\u601d\u3044\u307e\u305b\u3093\u304b\uff1f<\/p>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u51c4\u3044\u9032\u5316\u3067\u3059\u306d\u3002AI \u3092\u6d3b\u7528\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u3001\u304b\u306a\u308a\u9032\u5316\u3057\u3066\u3044\u3051\u308b\u3068\u78ba\u4fe1\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3>\u30fb\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u30d3\u30c7\u30aa<\/h3>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u5177\u4f53\u7684\u306b\u30a4\u30e1\u30fc\u30b8\u3057\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u3001\u7d20\u6575\u306a\u30d3\u30c7\u30aa\u3092\u3054\u7528\u610f\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u306e\u3067\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><iframe title=\"\u30d3\u30b8\u30e7\u30f3\u30af\u30ea\u30c3\u30d7\u3000G-Airways\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5909\u9769\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PheHVYECXMg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>\uff08\u30d3\u30c7\u30aa\u306e\u3042\u3089\u3059\u3058\uff09\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u63a1\u7528\u3059\u308b\u67b6\u7a7a\u306e\u822a\u7a7a\u4f1a\u793e\uff08g-Airways\uff09\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u3059\u3002\u3042\u308b\u9867\u5ba2\u306e\u8377\u7269\u304c\u7a7a\u6e2f\u3067\u7d1b\u5931\u3057\u3066\u3057\u307e\u3044\u3001\u9867\u5ba2\u306f\u305d\u306e\u3053\u3068\u3092 SNS\u306b\u6295\u7a3f\u3002Radarr \u793e\u304c\u305d\u308c\u3092\u898b\u3064\u3051\u3001\u62c5\u5f53\u8005\u304c\u5373\u5ea7\u306b\u9023\u7d61\u3092\u3068\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3068<a href=\"https:\/\/www.salesforce.com\/jp\/\">Salesforce\u00a0<\/a>\u3001<a href=\"https:\/\/www.servicenow.com\/jp\/\">ServiceNow<\/a>\u306a\u3069\u3068\u306e\u9023\u643a\u306e\u4e0b\u3067\u8fc5\u901f\u306b\u8377\u7269\u3092\u767a\u898b\u3057\u3001\u9867\u5ba2\u306e\u6ede\u5728\u30db\u30c6\u30eb\u306b\u767a\u9001\u3002\u9867\u5ba2\u306f\u559c\u3093\u3067\u305d\u306e\u7d4c\u7def\u3092 SNS \u306b\u6295\u7a3f\u306b\u6295\u7a3f\u3057\u305f\u3068\u3044\u3046\u30b9\u30c8\u30fc\u30ea\u30fc\u3002<\/p>\n<h3><strong>\u30fb\u30d3\u30c7\u30aa\u306e\u6280\u8853\u7684\u89e3\u8aac<\/strong><\/h3>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u6628\u5e74\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u52d5\u753b\u3067\u3082 SF \u306e\u4e16\u754c\u304b\u306a\u3068\u601d\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u4eca\u5e74\u306f\u3055\u3089\u306b\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u306d\u3002<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u4eca\u306e\u30d3\u30c7\u30aa\u306e\u4e2d\u306b\u306f\u6280\u8853\u7684\u306a\u8981\u7d20\u304c\u591a\u6570\u5165\u3063\u3066\u3044\u307e\u3057\u305f\u306e\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u672c\u90e8\u306e\u5ca1\u91ce\u306b\u6280\u8853\u89e3\u8aac\u3092\u3057\u3066\u3082\u3089\u304a\u3046\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u5ca1\u91ce\uff1a<\/strong>\u3088\u308d\u3057\u304f\u304a\u9858\u3044\u3057\u307e\u3059\u3002\u305d\u308c\u3067\u306f\u3053\u306e\u30b9\u30e9\u30a4\u30c9\u3092\u5de6\u4e0a\u304b\u3089\u898b\u3066\u304f\u3060\u3055\u3044\u3002<img decoding=\"async\" class=\"size-medium wp-image-539001 alignright\" src=\"https:\/\/www.genesys.com\/media\/XPJ2-1-300x166.png\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u63a1\u7528\u3059\u308b\u67b6\u7a7a\u306e\u822a\u7a7a\u4f1a\u793e\uff08g-Airways\uff09\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\" width=\"300\" height=\"166\" srcset=\"https:\/\/www.genesys.com\/media\/XPJ2-1-300x166.png 300w, https:\/\/www.genesys.com\/media\/XPJ2-1-260x144.png 260w, https:\/\/www.genesys.com\/media\/XPJ2-1.png 517w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u306f\u3001\u307e\u305a\u30b5\u30e9\u3068\u3044\u3046\u4eba\u304c\u65c5\u884c\u3092\u3057\u3066\u3044\u308b\u6700\u4e2d\u306b\u30ed\u30b9\u30c8\u30d0\u30b2\u30fc\u30b8\u306e\u6182\u304d\u76ee\u306b\u3042\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u30b5\u30e9\u306f\u6012\u3063\u3066\u3001\u305d\u306e\u3053\u3068\u3092 Facebook \u306b\u6295\u7a3f\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u65e9\u901f\u3001\u5148\u307b\u3069\u7d39\u4ecb\u3057\u305f Radarr \u304c\u767b\u5834\u3057\u307e\u3059\u3002Radarr \u306f\u3053\u3046\u3044\u3063\u305f\u6295\u7a3f\u3092\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3057\u3001\u305d\u308c\u306b\u6c17\u3065\u3044\u305f CS \u306e\u30b8\u30a7\u30fc\u30e0\u30ba\u304c\u30b5\u30e9\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u53d6\u3063\u3066\u3044\u304d\u307e\u3059\u3002<br \/>\n\u3053\u3053\u3067\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u3063\u3066\u6700\u9069\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u63a2\u3057\u3066\u3001\u30ed\u30fc\u30ec\u30f3\u306b\u7e4b\u3052\u3089\u308c\u307e\u3059\u3002\u30ed\u30fc\u30ec\u30f3\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u306a\u3069\u3092\u4f7f\u3063\u3066\u3001\u30ed\u30b9\u30c8\u30d0\u30b2\u30fc\u30b8\u306b\u95a2\u3059\u308b\u9069\u5207\u306a FAQ \u306b\u57fa\u3065\u3044\u3066\u30b5\u30e9\u306b\u56de\u7b54\u3092\u884c\u3044\u307e\u3059\u3002<br \/>\n\u3055\u3089\u306b\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u306e\u30cd\u30af\u30b9\u30c8\u30d9\u30b9\u30c8\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4f7f\u3044\u306a\u304c\u3089\u3001\u305d\u306e\u5f8c\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u3067\u8d70\u3089\u305b\u307e\u3059\u3002\u3053\u306e\u3068\u304d\u3001\u30b5\u30e9\u306e\u60c5\u5831\u306f\u4eba\u9593\u304c\u624b\u3067\u5165\u308c\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u30b1\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306b\u81ea\u52d5\u7684\u306b\u5f15\u304d\u7d99\u304c\u308c\u307e\u3059\u3002<br \/>\n<a href=\"https:\/\/www.servicenow.com\/jp\/\">ServiceNow<\/a> \u3067\u306f\u30ca\u30f3\u30b7\u30fc\u304c\u5bfe\u5fdc\u3057\u3001\u8377\u7269\u3092\u7279\u5b9a\u3057\u305f\u4e0a\u3067\u5bbf\u6cca\u5148\u306e\u30db\u30c6\u30eb\u306b\u914d\u9001\u624b\u914d\u3092\u3057\u307e\u3059\u3002\u30ca\u30f3\u30b7\u30fc\u306f\u30b5\u30e9\u306b\u96fb\u8a71\u3092\u3057\u3066\u3001\u8377\u7269\u3092\u30db\u30c6\u30eb\u306b\u9001\u3063\u305f\u3053\u3068\u3092\u77e5\u3089\u305b\u3001\u5b89\u5fc3\u3057\u305f\u30b5\u30e9\u306f Facebook \u3067\u3053\u306e\u559c\u3073\u3092\u4f1d\u3048\u307e\u3059\u3002\u6700\u5f8c\u306b\u308f\u305a\u304b\u306b\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u304c\u4e0a\u304c\u3063\u305f\u3053\u3068\u3092 Radarr \u3067\u78ba\u8a8d\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u30b5\u30e9\u306e\u53d6\u3063\u305f\u884c\u52d5\u306e\u307f\u306b\u6ce8\u76ee\u3059\u308b\u3068\u3001\u9762\u767d\u3044\u3053\u3068\u306b 3 \u3064\u3057\u304b\u884c\u52d5\u3057\u3066\u3044\u307e\u305b\u3093\u3002\u307e\u305a1\u3064\u3081\u306f\u3001\u8377\u7269\u3092\u306a\u304f\u3057\u3066 SNS \u306b\u6295\u7a3f\u3092\u3057\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u3068\u3053\u308d\u30022 \u3064\u76ee\u306f\u305d\u308c\u3092\u898b\u3064\u3051\u305f\u4eba\u304b\u3089\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u5c4a\u3044\u3066\u3001DM \u8fd4\u4fe1\u3092\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u5f8c\u306b\u3001\u8377\u7269\u304c\u30db\u30c6\u30eb\u306b\u5c4a\u3044\u305f\u3053\u3068\u3092\u559c\u3073\u3001\u307e\u305f SNS \u6295\u7a3f\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u822a\u7a7a\u4f1a\u793e\u306f AI \u3092\u6d3b\u7528\u3057\u3066\u3059\u3054\u304f\u5148\u624b\u3092\u6253\u3063\u305f\u5bfe\u5fdc\u3092\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u5206\u304b\u308b\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u305d\u3046\u8003\u3048\u308b\u3068\u3001\u56f0\u3063\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u81ea\u5206\u3067\u80fd\u52d5\u7684\u306b\u591a\u304f\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3057\u306a\u304f\u3066\u3082\u3044\u3044\u3068\u3044\u3046\u3001AI \u3068\u30b7\u30b9\u30c6\u30e0\u304c\u3064\u304f\u308b\u6d41\u308c\u306b\u6cbf\u3063\u3066\u3001\u30c8\u30e9\u30d6\u30eb\u304c\u3069\u3093\u3069\u3093\u89e3\u6c7a\u3057\u3066\u3044\u304f\u3068\u3044\u3046\u306e\u306f\u672c\u5f53\u306b\u7d20\u6674\u3089\u3057\u3044\u3067\u3059\u3002<\/p>\n<h2>\u25a0 Radarr \u306e\u6a5f\u80fd\u7d39\u4ecb\u30d3\u30c7\u30aa<\/h2>\n<p><strong>\u5ca1\u91ce\uff1a<\/strong>Radarr \u3068\u3044\u3046\u30d7\u30ed\u30c0\u30af\u30c8\u304c\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305d\u308c\u306b\u7279\u5316\u3057\u305f\u52d5\u753b\u3092\u898b\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>\uff08\u30d3\u30c7\u30aa\u3092\u898b\u306a\u304c\u3089\uff09\u5148\u307b\u3069\u3068\u540c\u3058\u3088\u3046\u306a\u30b9\u30c8\u30fc\u30ea\u30fc\u3067\u3059\u3002\u7a7a\u6e2f\u3067\u8377\u7269\u3092\u306a\u304f\u3057\u3066\u3057\u307e\u3063\u305f\u3068\u3044\u3046\u7d76\u671b\u3092 SNS \u3067\u3064\u3076\u3084\u304d\u307e\u3059\u3002Radarr 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\u6708 2 \u65e5\u306b\u3001\u7121\u6599\u30c8\u30fc\u30af\u30f3\u306e\u63d0\u4f9b\u3092\u59cb\u3081\u307e\u3057\u305f\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud <\/a>\u3092\u5951\u7d04\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306b\u6bce\u6708\u4e00\u5b9a\u6570\u306e\u30c8\u30fc\u30af\u30f3\u3092\u7121\u6599\u3067\u63d0\u4f9b\u3057\u3001AI \u6a5f\u80fd\u306e\u5229\u7528\u306b\u4f7f\u3063\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305d\u308c\u304b\u3089\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3084\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u3067\u884c\u308f\u308c\u305f 80 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[&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":543831,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15929,18479,18483,13219],"tax_contenttheme":[14862],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-539000","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-18479","tax_blogcategory-18483","tax_blogcategory-digital-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/539000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/539000\/revisions"}],"predecessor-version":[{"id":549229,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/539000\/revisions\/549229"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/543831"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=539000"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=539000"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=539000"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=539000"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=539000"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=539000"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=539000"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=539000"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=539000"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=539000"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=539000"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=539000"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=539000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}