{"id":538964,"date":"2024-10-28T08:38:28","date_gmt":"2024-10-28T15:38:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=538964"},"modified":"2024-11-01T23:00:08","modified_gmt":"2024-11-02T06:00:08","slug":"ai-accelerates-the-future-of-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-accelerates-the-future-of-cx","title":{"rendered":"AI \u306e\u9032\u5316\u3068\u3001CX \u6226\u7565\u306e\u672a\u6765"},"content":{"rendered":"<p>\u4eca\u5e74\u3067 5 \u5e74\u76ee\u3068\u306a\u308b CX \u6226\u7565\u30a4\u30d9\u30f3\u30c8\u300cG-Summit Japan\u300d\u306f\u3001\u4eca\u56de\u304b\u3089\u300cXperience Japan\u300d\u306b\u540d\u524d\u3092\u5909\u3048\u30012024 \u5e74 7 \u6708 17 \u65e5\u306b\u958b\u50ac\u3055\u308c\u307e\u3057\u305f\u3002\u30ea\u30a2\u30eb\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3067\u5408\u308f\u305b\u3066 1,000 \u4eba\u4ee5\u4e0a\u306e\u65b9\u304c\u53c2\u52a0\u3002\u6628\u5e74\u3054\u597d\u8a55\u3092\u9802\u3044\u305f\u53c2\u52a0\u578b\u306e\u30e9\u30a6\u30f3\u30c9\u30c6\u30fc\u30d6\u30eb\u30fb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306e\u898f\u6a21\u3092\u3055\u3089\u306b\u62e1\u5927\u3057\u3001\u4f1a\u5834\u3067\u306f\u304a\u5ba2\u69d8\u540c\u58eb\u306e\u60c5\u5831\u4ea4\u63db\u3082\u6d3b\u767a\u306b\u884c\u308f\u308c\u307e\u3057\u305f\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/xperience-japan-session-video\">\u5404\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u30a2\u30fc\u30ab\u30a4\u30d6\u52d5\u753b<\/a>\u304c\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3055\u308c\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u53c2\u52a0\u3055\u308c\u306a\u304b\u3063\u305f\u65b9\u3082\u305c\u3072\u3053\u306e\u6a5f\u4f1a\u306b\u3054\u8996\u8074\u304f\u3060\u3055\u3044\u3002\u672c\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u6982\u8981\u3068\u898b\u3069\u3053\u308d\u3092\u3001\u524d\u7de8\u30fb<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-roadmap-for-future\">\u5f8c\u7de8<\/a>\u306e 2 \u56de\u306b\u5206\u3051\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2>\u25a0Genesys\u00a0\u3068\u5c55\u671b<\/h2>\n<p>Xperience Japan 2024 \u306e\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u6628\u5e74\u540c\u69d8 \u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u30fb\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u3000\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc\u3068\u3001\u30ea\u30f3\u30af\u30bf\u30a4\u30ba\u682a\u5f0f\u4f1a\u793e\u57f7\u884c\u5f79\u54e1\u517c Forbes JAPAN Web \u7de8\u96c6\u9577 \u8c37\u672c \u6709\u9999\u6c0f\u306e\u6328\u62f6\u304b\u3089\u59cb\u307e\u308a\u3001\u4ee5\u4e0b\u306b\u3064\u3044\u3066\u8a9e\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u00a0Genesys \u306e\u696d\u7e3e\u3068\u65b0\u88fd\u54c1\u3001\u65b0\u305f\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/li>\n<li>\u65e5\u672c\u56fd\u5185\u306e\u4f53\u5236\u5f37\u5316<\/li>\n<li>\u300c2030 \u5e74\u306b\u5411\u3051\u305f CX \u6226\u7565\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u300d\u306b\u8fbc\u3081\u305f\u610f\u5473<\/li>\n<li>Genesys \u304c\u8003\u3048\u308b CX \u6226\u7565\u306e\u300c6 \u3064\u306e\u30ec\u30d9\u30eb\u300d\u3068\u306f<\/li>\n<\/ul>\n<h2>\u25a0 <strong>Genesys \u306e\u696d\u7e3e\u3068\u65b0\u88fd\u54c1\u3001\u65b0\u305f\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/strong><\/h2>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u3055\u3042\u3001\u3044\u3088\u3044\u3088\u59cb\u307e\u308a\u307e\u3057\u305f Xperience JAPAN 2024 \u3002\u307e\u305a\u306f\u30dd\u30fc\u30eb\u3055\u3093\u3001Genesys \u306e\u6628\u5e74\u4ee5\u964d\u306e\u52d5\u5411\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>Genesys \u306f 2023 \u5e74\u306b 23 \u5104\u30c9\u30eb\u306e\u53ce\u76ca\u3092\u4e0a\u3052\u3001\u305d\u306e\u3046\u3061\u306e 65\uff05 \u304c\u00a0<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud <\/a>\u3068\u5b8c\u5168\u306b\u4e3b\u529b\u88fd\u54c1\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u4eca\u3082 1 \u65e5 2 \u793e\u306e\u30da\u30fc\u30b9\u3067\u5229\u7528\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u4eca\u5e74 2 \u6708\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f Radarr\uff08\u30ec\u30a4\u30c0\u30fc\uff09\u3068\u3044\u3046\u4f1a\u793e\u3092\u8cb7\u53ce\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" class=\" wp-image-538967 alignright\" src=\"https:\/\/www.genesys.com\/media\/XPJ1-1-300x165.png\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u306fradarr\uff08\u30ec\u30a4\u30c0\u30fc\uff09\u3068\u3044\u3046\u4f1a\u793e\u3092\u8cb7\u53ce\" width=\"322\" height=\"177\" srcset=\"https:\/\/www.genesys.com\/media\/XPJ1-1-300x165.png 300w, https:\/\/www.genesys.com\/media\/XPJ1-1-262x144.png 262w, https:\/\/www.genesys.com\/media\/XPJ1-1-220x120.png 220w, https:\/\/www.genesys.com\/media\/XPJ1-1.png 643w\" sizes=\"(max-width: 322px) 100vw, 322px\" \/><\/p>\n<p>Radarr \u306f\u3044\u308f\u3086\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3067\u3001Genesys \u306e\u6a5f\u80fd\u306e\u4e2d\u3067\u8db3\u308a\u3066\u3044\u306a\u304b\u3063\u305f\u90e8\u5206\u3092\u88dc\u5b8c\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-orchestration\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u306e 1 \u756a\u6700\u521d\u3067\u3042\u308b\u4f01\u696d\u306e\u53e3\u30b3\u30df\u3092\u5e38\u306b\u30ea\u30b9\u30cb\u30f3\u30b0\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u4f01\u696d\u4fa1\u5024\u3092\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\uff08 Radarr \u306b\u3064\u3044\u3066\u306f\u3001\u672c\u30d6\u30ed\u30b0\u306e\u5f8c\u7de8\u3067\u8a73\u3057\u304f\u3054\u8aac\u660e\u3057\u307e\u3059\uff09<br \/>\n\u3055\u3089\u306b\u3001CRM \u30d9\u30f3\u30c0\u30fc\u69d8\u3068\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3082\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de Xperience \u306b\u3082\u3054\u53c2\u52a0\u9802\u3044\u3066\u3044\u308b Salesforce \u69d8\u3068\u6628\u5e74\u63d0\u643a\u3092\u767a\u8868\u3057\u3001\u4eca\u5e74 5 \u6708\u306b\u306f ServiceNow \u69d8\u3068\u3082\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u81ea\u793e\u3067\u3067\u304d\u308b\u3053\u3068\u306b\u52a0\u3048\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u7686\u69d8\u3068\u306e\u5faa\u74b0\u578b\u306e\u5354\u696d\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u3088\u3044<a href=\"https:\/\/www.genesys.com\/ja-jp\/call-center-cloud-migration\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>\u25a0<strong>\u65e5\u672c\u56fd\u5185\u306e\u4f53\u5236\u5f37\u5316<\/strong><\/h2>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u65e5\u672c\u306e\u56fd\u5185\u306b\u3064\u3044\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b?<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>Genesys \u3067\u306f\u6570\u5e74\u524d\u304b\u3089\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud <\/a>\u3092\u3069\u3093\u3069\u3093\u9032\u5316\u3055\u305b\u308b\u3068\u304a\u7d04\u675f\u3092\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305a1\u3064\u306f\u3001\u6628\u5e74\u306e G-Summit \u3067\u767a\u8868\u3057\u305f AWS \u306e\u5927\u962a\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u300112 \u6708\u306b\u7a3c\u50cd\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u4e00\u304b\u56fd\u3067 2 \u3064\u306e AWS \u30ea\u30fc\u30b8\u30e7\u30f3\u304c\u7a3c\u50cd\u3057\u3066\u3044\u308b\u306e\u306f\u30a2\u30e1\u30ea\u30ab\u306b\u7d9a\u3044\u3066\u65e5\u672c\u304c 2 \u30ab\u56fd\u76ee\u3068\u306a\u308a\u3001\u5927\u898f\u6a21\u306a\u304a\u5ba2\u69d8\u304b\u3089\u306e\u8981\u671b\u3082\u591a\u3044 BCP \u5bfe\u7b56\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n\u3055\u3089\u306b\u3001\u73fe\u5728 ISMAP\uff08\u653f\u5e9c\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u306e\u305f\u3081\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8a55\u4fa1\u5236\u5ea6\uff09\u306e\u53d6\u5f97\u3078\u5411\u3051\u3066\u6e96\u5099\u4e2d\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f1a\u793e\u304cISMAP \u53d6\u5f97\u3092\u76ee\u6307\u3059\u3068\u3044\u3046\u52d5\u304d\u306f\u3001\u304a\u305d\u3089\u304f\u521d\u3081\u3066\u306a\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002ISMAP \u306f\u653f\u5e9c\u6a5f\u95a2\u304c\u4eca\u5f8c\u30af\u30e9\u30a6\u30c9\u3092\u4f7f\u3063\u3066\u3044\u304f\u4e0a\u3067\u5fc5\u9808\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<br \/>\n\u6700\u5f8c\u306b\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u5f37\u5316\u3067\u3059\u3002\u524d\u5e74\u6bd4 130\uff05 \u3067\u5897\u3048\u7d9a\u3051\u308b\u56fd\u5185\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u69d8\u3092\u652f\u3048\u3066\u3044\u304f\u305f\u3081\u306e\u4f53\u5236\u3092\u4f5c\u3089\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u4e3b\u306b\u304a\u5ba2\u69d8\u306b\u4f34\u8d70\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3084\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306a\u3069\u306e\u30dd\u30b9\u30c8\u30bb\u30fc\u30eb\u30b9\u90e8\u968a\u3092\u4e2d\u5fc3\u306b\u3001\u4eba\u54e1\u3092 20% \u5897\u54e1\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>\u25a0\u300c2030 \u5e74\u306b\u5411\u3051\u305f CX \u6226\u7565\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u300d\u306b\u8fbc\u3081\u305f\u610f\u5473<\/h2>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u4eca\u5e74\u306e\u30c6\u30fc\u30de\u306f\u300c2030\u5e74\u306b\u5411\u3051\u305f CX \u6226\u7565\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u300d\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u304c\u3001\u3053\u308c\u306b\u306f\u3069\u3046\u3044\u3046\u610f\u5473\u5408\u3044\u304c\u8fbc\u3081\u3089\u308c\u3066\u3044\u308b\u306e\u3067\u3059\u304b?<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>Genesys \u3067\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud \u00a0<\/a>\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u305f\u3068\u304d\u304b\u3089\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3046\u3053\u3068\u3092\u8a34\u3048\u7d9a\u3051\u3066\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u3001\u3053\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u30ec\u30d9\u30eb0\u304b\u30895\u307e\u3067\u306e6\u6bb5\u968e\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<img decoding=\"async\" class=\" wp-image-538982 alignright\" src=\"https:\/\/www.genesys.com\/media\/XPJ1-2-300x169.png\" alt=\"\u30ad\u30fc\u30ef\u30fc\u30c9\u300c\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\uff01\u300d\" width=\"336\" height=\"189\" srcset=\"https:\/\/www.genesys.com\/media\/XPJ1-2-300x169.png 300w, https:\/\/www.genesys.com\/media\/XPJ1-2-255x144.png 255w, https:\/\/www.genesys.com\/media\/XPJ1-2-374x210.png 374w, https:\/\/www.genesys.com\/media\/XPJ1-2-293x165.png 293w, https:\/\/www.genesys.com\/media\/XPJ1-2-580x326.png 580w, https:\/\/www.genesys.com\/media\/XPJ1-2.png 603w\" sizes=\"(max-width: 336px) 100vw, 336px\" \/><br \/>\n2030 \u5e74\u3068\u3044\u3046\u3068\u3001\u300c\u9060\u3044\u3088\u3046\u3067\u610f\u5916\u306b\u8fd1\u3044\u672a\u6765\u300d\u3068\u3044\u3046\u611f\u899a\u306a\u306e\u3067\u3059\u304c\u30012030 \u5e74\u307e\u3067\u306b\u7686\u69d8\u306b\u30ec\u30d9\u30eb 5 \u3092\u76ee\u6307\u3057\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u3068\u3044\u3046\u610f\u56f3\u3067\u3001\u3053\u306e\u30c6\u30fc\u30de\u306b\u3057\u307e\u3057\u305f\u3002<br \/>\n\u540c\u6642\u306b\u3001\u3053\u306e\u30c6\u30fc\u30de\u3068\u4e00\u7dd2\u306b\u8003\u3048\u305f\u3044\u30ad\u30fc\u30ef\u30fc\u30c9\u3068\u3057\u3066\u300c\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\uff01\u300d\u304c\u3042\u308a\u307e\u3059\u3002Genesys Cloud \u5229\u7528\u4f01\u696d\u306e\u7686\u69d8\u81ea\u8eab\u304c\u4eca\u3069\u306e\u30ec\u30d9\u30eb\u306b\u3042\u308b\u306e\u304b\u3092\u7406\u89e3\u3057\u3001\u6b21\u306b\u4f55\u3092\u76ee\u6307\u305b\u3070\u826f\u3044\u306e\u304b\u3092\u5177\u4f53\u7684\u306b\u8003\u3048\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u3068\u3044\u3046\u601d\u3044\u3067\u3059\u3002<\/p>\n<h2>\u25a0<strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u8003\u3048\u308b\u300c6 \u3064\u306e\u30ec\u30d9\u30eb\u300d\u3068\u306f<\/strong><\/h2>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u30ec\u30d9\u30eb\u3068\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u304b\uff1f<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>\u5177\u4f53\u7684\u306b\u306f\u3053\u306e\u3088\u3046\u306a\u30a4\u30e1\u30fc\u30b8\u3067\u3059\u3002<strong><img decoding=\"async\" class=\"wp-image-538988 alignright\" src=\"https:\/\/www.genesys.com\/media\/XPJ1-3-300x166.png\" alt=\"\u30ec\u30d9\u30eb5\" width=\"338\" height=\"187\" srcset=\"https:\/\/www.genesys.com\/media\/XPJ1-3-300x166.png 300w, https:\/\/www.genesys.com\/media\/XPJ1-3-260x144.png 260w, https:\/\/www.genesys.com\/media\/XPJ1-3.png 602w\" sizes=\"(max-width: 338px) 100vw, 338px\" \/><\/strong><\/p>\n<p><strong>\u30ec\u30d9\u30eb 0\uff1a<\/strong>\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3059\u3079\u3066\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3059\u308b\u3001\u672c\u5f53\u306b\u521d\u6b69\u7684\u306a\u72b6\u614b\u3067\u3059\u3002\u5229\u7528\u4f01\u696d\u69d8\u3067\u3053\u306e\u30ec\u30d9\u30eb\u306f\u3082\u3046\u306a\u3044\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u3053\u3053\u304c\u30b9\u30bf\u30fc\u30c8\u30e9\u30a4\u30f3\u3067\u3059\u3002<br \/>\n<strong>\u30ec\u30d9\u30eb 1\uff1a<\/strong>IVR \u3084\u30b7\u30f3\u30d7\u30eb\u306a\u81ea\u52d5\u5316\u30e1\u30cb\u30e5\u30fc\u3092\u4f7f\u3044\u3001\u305d\u306e\u5f8c\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3059\u3079\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8ee2\u9001\u3059\u308b\u3001\u30e1\u30cb\u30e5\u30fc\u306b\u57fa\u3065\u304f\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u5bfe\u5fdc\u3067\u3059\u3002\u5c11\u3057\u81ea\u52d5\u5316\u306f\u5165\u3063\u3066\u3044\u308b\u3051\u308c\u3069\u3082\u3001\u968f\u5206\u6614\u306e\u30a4\u30e1\u30fc\u30b8\u306e\u3084\u308a\u65b9\u3060\u3088\u306d\u3001\u3068\u3044\u3046\u30ec\u30d9\u30eb\u3067\u3059\u3002<br \/>\n<strong>\u30ec\u30d9\u30eb 2\uff1a<\/strong>\u7c21\u5358\u306a\u696d\u52d9\u3092\u30dc\u30c3\u30c8\u306b\u4efb\u305b\u308b\u30ec\u30d9\u30eb\u3067\u3001\u4e8b\u524d\u306b\u5b9a\u7fa9\u3057\u305f\u4f1a\u8a71\u3092\u4f7f\u3063\u3066\u81ea\u52d5\u5bfe\u5fdc\u3057\u3001\u3067\u304d\u306a\u3044\u3082\u306e\u306f\u6700\u7d42\u7684\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304e\u307e\u3059\u3002<br \/>\n<strong>\u30ec\u30d9\u30eb 3\uff1a<\/strong>AI \u3092\u6d3b\u7528\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u304c\u4f1a\u8a71\u3092\u751f\u6210\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068 AI \u304c\u4ea4\u3058\u308a\u5408\u3044\u306a\u304c\u3089\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u591a\u5c11\u306a\u308a\u3068\u3082\u30dc\u30c3\u30c8\u304c\u304a\u5ba2\u69d8\u3078\u306e\u5171\u611f\u6027\u3092\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u3066\u3044\u308b\u6bb5\u968e\u3067\u3059\u3002<br \/>\n<strong>\u30ec\u30d9\u30eb 4\uff1a<\/strong>\u5b9f\u969b\u306e\u5bfe\u8a71\u306e\u4e2d\u3067\u3001\u30dc\u30c3\u30c8\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u5171\u611f\u6027\u3060\u3051\u3067\u306f\u306a\u304f\u611f\u60c5\u7684\u306a\u3068\u3053\u308d\u3082\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u305d\u306e\u611f\u60c5\u3092\u8e0f\u307e\u3048\u305f\u304b\u305f\u3061\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u304b\u306a\u308a\u672a\u6765\u611f\u304c\u51fa\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u65e5\u672c\u3067\u306f\u4eca\u3001\u3053\u306e\u30ec\u30d9\u30eb 4 \u3092\u7686\u3055\u3093\u304c\u76ee\u6307\u3057\u3066\u3044\u308b\u3068\u3053\u308d\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30ec\u30d9\u30eb5\uff1a<\/strong>\u6700\u7d42\u6bb5\u968e\u306b\u306a\u308b\u3068\u3001\u30dc\u30c3\u30c8\u304c\u5171\u611f\u6027\u3068\u611f\u60c5\u3092\u6301\u3061\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u3057\u3066\u5358\u4f53\u3067\u52d5\u3051\u308b\u6642\u4ee3\u306b\u306a\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3057\u3066\u30011 \u4eba 1 \u4eba\u306e\u6d88\u8cbb\u8005\u306b\u5bfe\u3059\u308b\u500b\u5225\u306e\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\u306e\u3088\u3046\u306b\u4eba\u306e\u4ee3\u308f\u308a\u306b\u3044\u308d\u3044\u308d\u306a\u3053\u3068\u3092\u3057\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u3053\u308c\u3092 2030 \u5e74\u307e\u3067\u306b\u76ee\u6307\u3059\u3068\u3044\u3046\u306e\u306f\u3001\u3059\u3054\u3044\u672a\u6765\u306b\u306a\u308a\u305d\u3046\u3067\u3059\u306d\u3002<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>\u6050\u3089\u304f\u4eca\u306e\u65e5\u672c\u3067\u306f\u30ec\u30d9\u30eb 2 \uff5e 3 \u3068\u3044\u3063\u305f\u304a\u5ba2\u69d8\u304c\u307b\u3068\u3093\u3069\u306a\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u30ec\u30d9\u30eb\u304c\u4e0a\u304c\u308b\u306b\u3064\u308c\u3001\u305d\u306e\u6210\u9577\u30b9\u30d4\u30fc\u30c9\u306f\u975e\u5e38\u306b\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002\u30ec\u30d9\u30eb 0 \u304b\u3089 1 \u3078\u306e\u79fb\u884c\u306b\u306f 50 \u5e74\u304f\u3089\u3044\u304b\u304b\u3063\u305f\u3068\u601d\u3044\u307e\u3059\u304c\u30011 \u304b\u3089 2 \u306f 20 \u5e74\u304f\u3089\u3044\u30012 \u304b\u3089 3 \u304c 10 \u5e74\u304f\u3089\u3044\u3060\u3068\u3059\u308c\u3070\u30012030 \u5e74\u306b\u30ec\u30d9\u30eb 5 \u306b\u5230\u9054\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u5f97\u306a\u3044\u8a71\u3067\u306f\u306a\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u25a0\u30a2\u30f3\u30b1\u30fc\u30c8\uff1aAI \u306b\u5bfe\u3059\u308b\u671f\u5f85\u306e\u9055\u3044<\/h2>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u3053\u308c\u3060\u3051\u306e\u5909\u5316\u304c\u8d77\u304d\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u306e\u5e38\u8b58\u304c\u4e00\u5207\u901a\u3058\u306a\u304f\u306a\u304f\u306a\u308a\u307e\u3059\u306d\u3002<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>\u9762\u767d\u3044\u30c7\u30fc\u30bf\u304c\u3042\u308b\u306e\u3067\u3054\u7d39\u4ecb\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002Genesys \u3067\u306f\u3001\u65e5\u672c\u306e IT \u307e\u305f\u306f CX \u306b\u643a\u308f\u308b\u65b9\u3005 300 \u4eba\u3092\u5bfe\u8c61\u306b\u3001\u5f93\u6765\u306e AI \u3068\u4eca\u5f8c\u306e\u751f\u6210 AI \u306b\u5bfe\u3059\u308b\u671f\u5f85\u306b\u3064\u3044\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u884c\u3044\u307e\u3057\u305f\u3002<br \/>\n\u305d\u306e\u7d50\u679c\u3001\u5f93\u6765\u306e AI \u306b\u95a2\u3057\u3066\u306f\u300c\u30b9\u30d4\u30fc\u30c9\u611f\u300d\u300c\u5e38\u306b\uff08 24 \u6642\u9593 365 \u65e5\uff09\u5bfe\u5fdc\u3067\u304d\u308b\u300d\u3068\u3044\u3046\u3068\u3053\u308d\u3001\u3064\u307e\u308a\u52b9\u7387\u5316\u306b\u5bfe\u3059\u308b\u671f\u5f85\u611f\u304c\u5927\u304d\u304f\u3042\u308a\u307e\u3057\u305f\u3002\u540c\u6642\u306b\u751f\u6210 AI \u306b\u5bfe\u3059\u308b\u671f\u5f85\u306b\u95a2\u3057\u3066\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7406\u89e3\u3057\u3066\u6b32\u3057\u3044\u300d\u3068\u304b\u3001\u5148\u307b\u3069\u306e\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u306e\u8a71\u3067\u3082\u51fa\u3066\u304d\u305f\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">\u81ea\u52d5\u5316<\/a>\u300d\u3068\u3044\u3046\u70b9\u304c\u51fa\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u7686\u69d8\u306b\u3068\u3063\u3066\u3082\u9055\u548c\u611f\u306e\u306a\u3044\u7d50\u679c\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u56de\u7b54\u6bd4\u7387\u3092\u898b\u308b\u3068\u4e00\u6c17\u306b\u305d\u3063\u3061\u306e\u65b9\u5411\u306b\u5411\u304b\u304a\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u3068\u611f\u3058\u307e\u3059\u3002<\/p>\n<p><strong>\u8c37\u672c\uff1a<\/strong>\u3053\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u304b\u3089\u308f\u304b\u308b\u306e\u306f\u3001\u4eca\u307e\u3067\u306e AI \u306f\u3044\u308f\u3086\u308b\u30c7\u30b8\u30bf\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3084\u81ea\u52d5\u5316\u3068\u3044\u3046\u3068\u3053\u308d\u306b\u76ee\u304c\u5411\u304b\u3063\u3066\u3044\u305f\u306e\u304c\u3001\u751f\u6210 AI \u304c\u51fa\u3066\u304d\u305f\u3053\u3068\u306b\u3088\u3063\u3066\u672c\u5f53\u306e\u610f\u5473\u3067\u306e\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u610f\u8b58\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u305f\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u306d\u3002<br \/>\nCX \u306e\u9032\u5316\u3092\u652f\u3048\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u751f\u6210 AI \u304c\u4e0d\u53ef\u6b20\u306b\u306a\u3063\u3066\u304f\u308b\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u4eca\u5f8c\u306e AI \u306e\u5c55\u671b\u306f\u3069\u3046\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n<p><strong>\u30ea\u30c3\u30c1\u30fc\uff1a<\/strong>\u672c\u793e\u304b\u3089\u958b\u767a\u306b\u8fd1\u3044\u30e1\u30f3\u30d0\u30fc\u304c\u6765\u3066\u304a\u308a\u307e\u3059\u306e\u3067\u3001AI \u6d3b\u7528\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u3054\u7d39\u4ecb\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/p>\n<p>\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-roadmap-for-future\">\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u307e\u3068\u3081\u5f8c\u7de8<\/a> \u300d\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001Genesys \u7c73\u56fd\u672c\u793e\u306e\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u57f7\u884c\u5f79\u54e1 Elcenora Martinez \u306b\u3088\u308b\u30d7\u30ec\u30bc\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u672a\u6765\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u52d5\u753b\u3068\u305d\u306e\u6280\u8853\u89e3\u8aac\u306b\u3064\u3044\u3066\u30ec\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4eca\u5e74\u3067 5 \u5e74\u76ee\u3068\u306a\u308b CX \u6226\u7565\u30a4\u30d9\u30f3\u30c8\u300cG-Summit Japan\u300d\u306f\u3001\u4eca\u56de\u304b\u3089\u300cXperience Japan\u300d\u306b\u540d\u524d\u3092\u5909\u3048\u30012024 \u5e74 7 \u6708 17 \u65e5\u306b\u958b\u50ac\u3055\u308c\u307e\u3057\u305f\u3002\u30ea\u30a2\u30eb\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3067\u5408\u308f [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":543818,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15929],"tax_contenttheme":[14862],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-538964","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/538964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/538964\/revisions"}],"predecessor-version":[{"id":545790,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/538964\/revisions\/545790"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/543818"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=538964"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=538964"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=538964"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=538964"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=538964"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=538964"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=538964"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=538964"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=538964"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=538964"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=538964"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=538964"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=538964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}