{"id":507222,"date":"2024-03-06T16:38:11","date_gmt":"2024-03-07T00:38:11","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/cx-%e3%81%ab%e3%81%8a%e3%81%84%e3%81%a6%e3%81%af%e5%af%be%e8%a9%b1%e5%9e%8b-ai-%e3%82%92%e6%b4%bb%e7%94%a8%e3%81%a7%e3%81%8d%e3%82%8b%e5%a4%a7%e3%81%8d%e3%81%aa%e4%bd%99%e5%9c%b0%e3%81%8c%e3%81%be"},"modified":"2024-03-05T23:38:14","modified_gmt":"2024-03-06T07:38:14","slug":"cx-is-still-at-the-tip-of-the-conversational-ai-iceberg","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-is-still-at-the-tip-of-the-conversational-ai-iceberg","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3067\u306f\u3001\u5bfe\u8a71\u578bAI\u3092\u6d3b\u7528\u3067\u304d\u308b\u4f59\u5730\u304c\u307e\u3060\u307e\u3060\u6b8b\u3055\u308c\u3066\u3044\u308b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section 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\u306b\u9069\u5207\u306a\u30d1\u30e9\u30e1\u30fc\u30bf\u30fc\u3092\u6307\u5b9a\u3057\u3066\u9069\u5207\u306a\u8cea\u554f\u3092\u6295\u3052\u304b\u3051\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9069\u5207\u306a\u60c5\u5831\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306e\u9069\u5207\u306a\u67a0\u7d44\u307f\u3092\u4e0e\u3048\u308b\u4f5c\u696d\u304c\u30d7\u30ed\u30f3\u30d7\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u3067\u3059\u3002\u30a2\u30fc\u30c8\u3067\u3082\u79d1\u5b66\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u5bfe\u8a71\u578b AI \u30dc\u30c3\u30c8\u306f\u3001\u30a4\u30f3\u30c6\u30f3\u30c8\u306b\u57fa\u3065\u304d\u5b9a\u7fa9\u3055\u308c\u305f\u30d1\u30b9\u3092\u4f7f\u7528\u3057\u305f\u4f1a\u8a71\u306e\u6d41\u308c\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp?post_type=capabilities&amp;p=269595\" target=\"_blank\" rel=\"noopener\">\u5bfe\u8a71\u578b AI \u30dc\u30c3\u30c8<\/a>\u306f\u3001\u7279\u5b9a\u306e\u5206\u91ce\u306b\u304a\u3051\u308b\u7279\u5b9a\u306e\u8cea\u554f\u306b\u7b54\u3048\u3089\u308c\u308b\u3088\u3046\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u3055\u308c\u307e\u3059\u3002\u5bfe\u8a71\u578b AI \u306b\u3001AI \u304c\u628a\u63e1\u3057\u3066\u3044\u308b\u4e8b\u67c4\u306b\u4e00\u81f4\u3057\u306a\u3044\u8cea\u554f\u3092\u3059\u308b\u3068\u3001\u300c\u3082\u3046\u4e00\u5ea6\u8cea\u554f\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u300d\u306e\u3088\u3046\u306a\u56de\u7b54\u304c\u8fd4\u3055\u308c\u307e\u3059\u3002\u751f\u6210 AI \u3067\u306f\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u304c\u8d77\u3053\u308b\u3053\u3068\u306f\u307e\u305a\u3042\u308a\u307e\u305b\u3093\u3002\u751f\u6210 AI \u306f\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u306b\u57fa\u3065\u3044\u3066\u30e2\u30c7\u30eb\u304c\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u901a\u5e38\u4f55\u3089\u304b\u306e\u56de\u7b54\u3092\u8fd4\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u751f\u6210 AI \u306e\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3067\u306f\u3001\u5b66\u7fd2\u3057\u305f\u8a00\u8a9e\u30d1\u30bf\u30fc\u30f3\u306b\u57fa\u3065\u304d\u3001\u6b21\u306b\u767a\u3059\u3079\u304d\u6700\u9069\u306a\u8a00\u8449\u304c\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002\u4e00\u90e8\u306e\u751f\u6210 AI \u30e2\u30c7\u30eb\u3067\u306f\u3001\u3082\u3063\u3068\u3082\u3089\u3057\u3044\u5618\u304c\u56de\u7b54\u3068\u3057\u3066\u8fd4\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u3001\u3053\u308c\u306f<a href=\"https:\/\/www.telusinternational.com\/insights\/ai-data\/article\/generative-ai-hallucinations\" target=\"_blank\" rel=\"noopener\">\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\uff08\u5e7b\u899a\uff09<\/a>\u3068\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002\u5bfe\u8a71\u578b AI \u306f\u3001\u9867\u5ba2\u306e\u8981\u6c42\u3092\u53d7\u3051\u53d6\u308a\u3001\u30a4\u30f3\u30c6\u30f3\u30c8\uff08\u8cea\u554f\u306e\u8981\u70b9\uff09\u3092\u62bd\u51fa\u3057\u307e\u3059\u3002\u30a4\u30f3\u30c6\u30f3\u30c8\u304c\u7279\u5b9a\u3055\u308c\u308b\u3068\u3001\u4f1a\u8a71\u306e\u8a2d\u8a08\u306b\u5fdc\u3058\u3066\u6b21\u306e\u51e6\u7406\u304c\u6c7a\u307e\u308a\u307e\u3059\u3002\u4f1a\u8a71\u306e\u8a2d\u8a08\u62c5\u5f53\u8005\u306f\u3001\u4f8b\u3048\u3070\u30c7\u30fc\u30bf\u306e\u691c\u7d22\u51e6\u7406\u3092\u7d44\u307f\u8fbc\u3093\u3060\u308a\uff08\u300c\u53e3\u5ea7\u306e\u6b8b\u9ad8\u3092\u898b\u305b\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u3044\u3046\u8cea\u554f\u3078\u306e\u5bfe\u5fdc\uff09\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u57fa\u3065\u304d\u56de\u7b54\u3092\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002\u5bfe\u8a71\u578b AI \u30e2\u30c7\u30eb\u306f\u3001\u4e00\u822c\u7684\u306b\u975e\u5e38\u306b\u9650\u5b9a\u7684\u306a\u30c8\u30d4\u30c3\u30af\u306b\u306e\u307f\u5bfe\u5fdc\u3067\u304d\u3001\u7279\u5b9a\u306e\u5206\u91ce\u306e\u8cea\u554f\u306b\u306e\u307f\u56de\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u751f\u6210 AI \u30e2\u30c7\u30eb\u306f\u3001\u4e00\u822c\u7684\u306a\u5bfe\u8a71\u578b AI \u30e2\u30c7\u30eb\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u591a\u3044\u6570\u5341\u5104\u306b\u306e\u307c\u308b\u30d1\u30e9\u30e1\u30fc\u30bf\u30fc\u3092\u6709\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u30c8\u30d4\u30c3\u30af\u306b\u3064\u3044\u3066\u7406\u89e3\u3067\u304d\u308b\u3001\u3088\u308a\u30b9\u30b1\u30fc\u30eb\u306e\u5927\u304d\u306a\u30e2\u30c7\u30eb\u3067\u3059\u3002\u3042\u308b\u66f8\u7c4d\u304c\u3042\u308b\u3068\u3057\u307e\u3059\u30021 \u30da\u30fc\u30b8\uff08\u307e\u305f\u306f 1 \u7ae0\uff09\u3060\u3051\u3092\u8aad\u307f\u3001\u305d\u306e\u66f8\u7c4d\u306b\u3064\u3044\u3066\u306e\u8a18\u8ff0\u5f0f\u554f\u984c\u306b\u7b54\u3048\u308b\u306e\u304c\u5bfe\u8a71\u578b AI\u3002\u66f8\u7c4d\u5168\u4f53\u3001\u8457\u8005\u306e\u7d4c\u6b74\u3001\u66f8\u7c4d\u306e\u80cc\u666f\u306b\u3042\u308b\u6b74\u53f2\u72b6\u6cc1\u3001\u66f8\u7c4d\u306b\u3064\u3044\u3066\u306e\u4ed6\u306e\u66f8\u8a55\u307e\u3067\u3092\u8aad\u3093\u3060\u3046\u3048\u3067\u8a18\u8ff0\u5f0f\u554f\u984c\u306b\u7b54\u3048\u308b\u306e\u304c\u751f\u6210 AI \u3067\u3042\u308b\u3068\u8003\u3048\u308b\u3068\u5206\u304b\u308a\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2>\u4f1a\u8a71\u4ee5\u4e0a\u306e\u51e6\u7406\u3092\u6c42\u3081\u3089\u308c\u308b\u5bfe\u8a71\u578b\u30dc\u30c3\u30c8<\/h2>\n<p>\u751f\u6210 AI \u306b\u306e\u307f\u306b\u6ce8\u76ee\u3057\u3066\u5bfe\u8a71\u578b AI \u3092\u9867\u307f\u306a\u3044\u3053\u3068\u306f\u554f\u984c\u3067\u3059\u3002\u5e45\u5e83\u3044\u30c8\u30d4\u30c3\u30af\u306b\u3064\u3044\u3066\u697d\u3057\u304f\u4f1a\u8a71\u3067\u304d\u308b\u30dc\u30c3\u30c8\u3092\u53d6\u308a\u5165\u308c\u3066\u3082\u3001\u73fe\u5b9f\u306b\u9867\u5ba2\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6301\u3061\u8fbc\u3080\u554f\u984c\u306e\u89e3\u6c7a\u306b\u306f\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002\u30b9\u30e0\u30fc\u30ba\u306a\u4f1a\u8a71\u3092\u5c55\u958b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u305f\u3068\u3053\u308d\u3067\u3001\u9867\u5ba2\u304c\u7d4c\u9a13\u3057\u3066\u3044\u308b\u554f\u984c\u3092\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u901a\u3057\u3066\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306b\u306f\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002<a href=\"https:\/\/chainstoreage.com\/do-customers-ai-based-chatbots\" target=\"_blank\" rel=\"noopener\">\u30c7\u30fc\u30bf<\/a>\u306b\u3088\u308b\u3068\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u611f\u60f3\u3092\u62b1\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>77%\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b<\/strong><\/li>\n<li><strong>88%\uff1a\u4eba\u9593\u306e\u62c5\u5f53\u8005\u306e\u65b9\u304c\u826f\u3044<\/strong><\/li>\n<li><strong>35%\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u3001\u52b9\u679c\u7684\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b<\/strong><\/li>\n<\/ul>\n<p>\u30dc\u30c3\u30c8\u306e\u554f\u984c\u306f\u3001\u30dc\u30c3\u30c8\u3068\u306e\u4f1a\u8a71\u304c\u3069\u308c\u307b\u3069\u30b9\u30e0\u30fc\u30ba\u3067\u697d\u3057\u3044\u3082\u306e\u304b\u3068\u3044\u3046\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u6d88\u8cbb\u8005\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9023\u7d61\u3059\u308b\u5834\u5408\u3001\u697d\u3057\u304f\u4f1a\u8a71\u3092\u3057\u305f\u3044\u3068\u306f\u8003\u3048\u3066\u3044\u307e\u305b\u3093\u3002\u3080\u3057\u308d\u3001\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u304c\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u62b1\u3048\u305f\u30b9\u30c8\u30ec\u30b9\u3092\u8a34\u3048\u308b\u5f37\u3044\u53e3\u8abf\u306e E \u30e1\u30fc\u30eb\u3092 ChatGPT \u3067\u4f5c\u6210\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002\u30b5\u30fc\u30d3\u30b9\u3084\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u30d6\u30e9\u30f3\u30c9\u306b\u9023\u7d61\u3059\u308b\u9867\u5ba2\u306f\u3001\u304a\u3057\u3083\u3079\u308a\u3067\u306f\u306a\u304f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx-report\" target=\"_blank\" rel=\"noopener\">\u62b1\u3048\u3066\u3044\u308b\u554f\u984c\u306e\u89e3\u6c7a<\/a>\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u6642\u9593\u7684\u306a\u5f71\u97ff\u3092\u53d7\u3051\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304c\u7fcc\u9031\u306b\u306f\u4f4f\u5b85\u8cfc\u5165\u306e\u5951\u7d04\u3092\u307e\u3068\u3081\u308b\u5fc5\u8981\u304c\u3042\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u4f4f\u5b85\u30ed\u30fc\u30f3\u304c\u4f9d\u7136\u3068\u3057\u3066\u627f\u8a8d\u3055\u308c\u3066\u3044\u306a\u3044\u3088\u3046\u306a\u5834\u5408\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u5834\u5408\u306b\u3001\u4f4f\u5b85\u30ed\u30fc\u30f3\u306e\u4ed5\u7d44\u307f\u3084\u3001\u91d1\u5229\u306e\u8a08\u7b97\u65b9\u6cd5\u306b\u3064\u3044\u3066\u6559\u3048\u3089\u308c\u3066\u3082\u4f55\u306e\u89e3\u6c7a\u306b\u3082\u306a\u308a\u307e\u305b\u3093\u3002\u3042\u308b\u3044\u306f\u3001\u4f53\u8abf\u306e\u60aa\u3044\u60a3\u8005\u304c\u8a3a\u7642\u306e\u4e88\u7d04\u3092\u3057\u305f\u3044\u3068\u8003\u3048\u3001\u533b\u7642\u6a5f\u95a2\u306b\u96fb\u8a71\u3057\u305f\u5834\u9762\u3092\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u81ea\u5206\u306e\u5065\u5eb7\u72b6\u614b\u3084\u305d\u306e\u4ed6\u306e\u75c5\u72b6\u306b\u3064\u3044\u3066\u8a73\u3057\u3044\u60c5\u5831\u3092\u6559\u3048\u3066\u3082\u3089\u3044\u3001\u81ea\u5206\u81ea\u8eab\u3067\u8a3a\u65ad\u3057\u305f\u3044\u3068\u601d\u3046\u60a3\u8005\u306f\u3044\u307e\u305b\u3093\uff08\u7d20\u4eba\u306e\u5224\u65ad\u3067\u306f\u5065\u5eb7\u306b\u6709\u76ca\u306a\u7d50\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u305b\u3093\uff09\u3002\u307e\u305f\u3001\u5bb6\u5ead\u5185\u306e\u8650\u5f85\u306e\u88ab\u5bb3\u8005\u304c\u52a9\u3051\u3092\u6c42\u3081\u3066\u3044\u308b\u72b6\u6cc1\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u5834\u5408\u3001\u30bf\u30a4\u30d4\u30f3\u30b0\u3084\u4f1a\u8a71\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u307b\u3069\u3001\u6df1\u523b\u306a\u5371\u967a\u306b\u9665\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u306f\u5b9f\u969b\u306b\u3053\u306e\u3088\u3046\u306a\u5834\u9762\u306b\u906d\u9047\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u5834\u9762\u3067\u306f\u3001\u5bfe\u8a71\u578b AI \u3053\u305d\u304c\u6c42\u3081\u3089\u308c\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>\u512a\u308c\u305f\u30dc\u30c3\u30c8\u306e\u8a2d\u8a08<\/h2>\n<p>Omdia \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u90e8\u9580\u306e Principal Analyst\u3067\u3042\u308b\u30c7\u30d3\u30c3\u30c9\u30fb\u30de\u30a4\u30ed\u30f3\u6c0f\u306f\u3001\u6700\u8fd1\u958b\u50ac\u3055\u308c\u305f\u30a6\u30a7\u30d3\u30ca\u30fc\u306e\u4e2d\u3067\u3001\u300c<a href=\"https:\/\/omdia.tech.informa.com\/OM030087\/The-State-of-Digital-CX-2023-Survey-Analysis\" target=\"_blank\" rel=\"noopener\">The State of Digital CX 2023\uff08\u30c7\u30b8\u30bf\u30eb CX \u306e\u73fe\u72b6 2023 \u5e74\u7248\uff09<\/a>\u300d\u30ec\u30dd\u30fc\u30c8\u304b\u3089\u5f15\u7528\u3059\u308b\u5f62\u3067\u3001AI \u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u306b\u3059\u3079\u304d\u3053\u3068\u3001\u3059\u3079\u304d\u3067\u306a\u3044\u3053\u3068\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002\u3044\u304f\u3064\u304b\u306e\u7d71\u8a08\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3064\u3044\u3066\u6982\u8981\u3092\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u4f1a\u8a71\u306e\u81ea\u52d5\u5316\u306b\u5411\u3051\u305f AI \u5c0e\u5165\u304c\u6210\u529f\u3059\u308b\u304b\u3069\u3046\u304b\u3092\u898b\u6975\u3081\u308b\u969b\u306b\u91cd\u8981\u3068\u306a\u308b 1 \u3064\u306e\u7d71\u8a08\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h5 style=\"text-align: center;\"><strong>63%<\/strong><\/h5>\n<h6 style=\"text-align: center;\"><strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066 AI \u306e\u5c0e\u5165\u306b\u3088\u308a\u9ad8\u3044\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u3066\u3044\u308b\u4e3b\u306a\u7406\u7531\u3068\u3057\u3066\u3001AI \u5c0e\u5165\u306b\u3088\u308b\u6210\u679c\u3092\u91cd\u8996\u3057\u305f\u6226\u7565\u3092\u7b56\u5b9a\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u6319\u3052\u305f\u4f01\u696d\u306e\u5272\u5408<\/strong><\/h6>\n<p>\u4f1a\u8a71\u306e\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u7d50\u679c\u306b\u3064\u3044\u3066\u3067\u3059\u3002\u304a\u5ba2\u69d8\u3068\u306e\u53d6\u308a\u7d44\u307f\u3092\u901a\u3058\u3066\u3001\u30dc\u30c3\u30c8\u304c\u4f1a\u8a71\u3067\u304d\u308b\u3088\u3046\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u4f5c\u696d\u3067\u306f\u306a\u304f\u3001\u30dc\u30c3\u30c8\u3092\u30d3\u30b8\u30cd\u30b9\u30d5\u30ed\u30fc\u306b\u7d44\u307f\u8fbc\u307f\u3001\u9069\u5207\u306a\u30c7\u30fc\u30bf\u3084\u5206\u6790\u6a5f\u80fd\u3068\u7d71\u5408\u3055\u305b\u308b\u4f5c\u696d\u304c\u5168\u4f53\u306e 85% \u3092\u5360\u3081\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002\u5bfe\u8a71\u578b AI Principal Product Manager \u306e\u30df\u30c3\u30c1\u30fb\u30e1\u30a4\u30bd\u30f3\u306f\u3001\u30dd\u30c3\u30c9\u30ad\u30e3\u30b9\u30c8 Tech Talks in 20\uff0820 \u5206\u3067\u5b66\u3076\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\uff09\u306e\u6700\u65b0\u306e\u30a8\u30d4\u30bd\u30fc\u30c9\uff08\u672c\u30d6\u30ed\u30b0\u57f7\u7b46\u6642\u70b9\uff09\u300c<a href=\"https:\/\/www.genesys.com\/podcast\/series\/tech-talks-in-twenty\/s4-ep-5-best-practices-for-using-chatbots-to-enhance-the-customer-journey\">Best practices for using chatbots to enhance the customer journey\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5f37\u5316\u306e\u305f\u3081\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u4f7f\u7528\u306b\u95a2\u3059\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff09<\/a>\u300d\u306e\u4e2d\u3067\u3001\u3053\u308c\u3089\u306e\u3042\u3089\u3086\u308b\u30c8\u30d4\u30c3\u30af\u306b\u3064\u3044\u3066\u8a71\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u5b9f\u4e16\u754c\u3067\u3069\u306e\u3088\u3046\u306b\u9069\u7528\u3055\u308c\u308b\u304b\u306b\u3064\u3044\u3066\u3082\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u5bfe\u8a71\u578b AI \u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u9375\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li><strong>\u660e\u78ba\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u5ff5\u982d\u306b\u7f6e\u304f: <\/strong>\u307e\u305a\u306f\u8a08\u753b\u3092\u7b56\u5b9a\u3057\u3001\u6210\u529f\u3068\u547c\u3079\u308b\u72b6\u614b\u3092\u660e\u78ba\u306b\u63cf\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3068\u305d\u306e\u5165\u624b\u65b9\u6cd5\u3092\u7406\u89e3\u3059\u308b: <\/strong>\u30df\u30c3\u30c1\u30fb\u30e1\u30a4\u30bd\u30f3\u306e\u30a8\u30d4\u30bd\u30fc\u30c9\u3067\u306f\u3001\u52b9\u679c\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u305f\u3081\u306b\u30a2\u30ab\u30a6\u30f3\u30c8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3084\u6295\u8cc7\u5546\u54c1\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u5206\u91ce\u306e\u4eee\u60f3\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u4f8b\u304c\u7528\u3044\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u72b6\u6cc1\u3092\u7406\u89e3\u3059\u308b: <\/strong>\u30dc\u30c3\u30c8\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9069\u5408\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4ed6\u306e\u8981\u7d20\u3068\u3082\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u304c\u884c\u304d\u8a70\u3089\u306a\u3044\u3088\u3046\u306b\u3059\u308b: <\/strong>\u4eba\u9593\u306e\u624b\u3092\u501f\u308a\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u72b6\u6cc1\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u30dc\u30c3\u30c8\u304c\u9867\u5ba2\u3092\u5b64\u7acb\u3055\u305b\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>Genesys \u306e AI \u3084\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6539\u5584\u306e\u305f\u3081\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u306f<a href=\"https:\/\/www.genesys.com\/podcast\/series\/tech-talks-in-twenty\/s4-ep-5-best-practices-for-using-chatbots-to-enhance-the-customer-journey\" target=\"_blank\" rel=\"noopener\">Tech Talks in 20\uff0820 \u5206\u3067\u5b66\u3076\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\uff09\u30dd\u30c3\u30c9\u30ad\u30e3\u30b9\u30c8<\/a>\u306e\u6700\u65b0\u306e\u30a8\u30d4\u30bd\u30fc\u30c9\u3092\u304a\u8074\u304d\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]2022 \u5e74\u306b\u306f\u3001\u5bfe\u8a71\u578b AI \u306b\u3088\u308a\u4eba\u4ef6\u8cbb\u304c 80 [&hellip;]<\/p>\n","protected":false},"author":1033,"featured_media":494968,"template":"","tax_priority":[54],"tax_blogtype":[17748],"tax_blogcategory":[15929],"tax_contenttheme":[14862,14864],"tax_bundle":[],"tax_contenttheme2":[16174],"tax_capability_sitewide":[16214],"tax_products_programs":[],"tax_buying_job":[16657],"tax_buyer_persona":[16922,16892],"tax_sector":[16964,16983,17022,17063,17042,16929],"tax_segment":[17142,17119],"class_list":["post-507222","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_contenttheme-level-up-your-technology-ja-jp","tax_contenttheme2-level-up-your-technology-ja-jp","tax_capability_sitewide-ai-and-automation-ja-jp","tax_buying_job-job-2-solution-exploration-ja-jp","tax_buyer_persona-technical-ja-jp","tax_buyer_persona-business-ja-jp","tax_sector-healthcare-ja-jp","tax_sector-industrial-ja-jp","tax_sector-public-ja-jp","tax_sector-technology-ja-jp","tax_sector-retail-ja-jp","tax_sector-financial-ja-jp","tax_segment-smb-ja-jp","tax_segment-midsized-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/507222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1033"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/507222\/revisions"}],"predecessor-version":[{"id":508736,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/507222\/revisions\/508736"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/494968"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=507222"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=507222"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=507222"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=507222"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=507222"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=507222"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=507222"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=507222"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=507222"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=507222"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=507222"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=507222"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=507222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}