{"id":506282,"date":"2024-02-13T17:19:58","date_gmt":"2024-02-14T01:19:58","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%e6%8f%90%e4%be%9b%e9%96%8b%e5%a7%8b%ef%bc%9agenesys-%e3%81%a8-salesforce-%e3%81%ae-cx-cloud"},"modified":"2024-03-05T21:37:54","modified_gmt":"2024-03-06T05:37:54","slug":"now-available-cx-cloud-from-genesys-and-salesforce","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce","title":{"rendered":"\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u4f9b\u958b\u59cb\uff1aGenesys \u3068 Salesforce \u306e CX Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u4e16\u754c\u4e2d\u306e\u591a\u304f\u306e\u6d88\u8cbb\u8005\u306b\u3068\u3063\u3066\u3001\u30e1\u30cb\u30e5\u30fc\u304c\u888b\u5c0f\u8def\u3060\u3063\u305f\u308a\u3001\u4f55\u4eba\u3082\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u304c\u3042\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u306f\u3001\u5358\u306a\u308b\u30b9\u30c8\u30ec\u30b9\u4f53\u9a13\u4ee5\u4e0a\u306e\u7d50\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n<p>Genesys \u306e\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx-report\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6700\u65b0\u72b6\u6cc1<\/a>\u300d\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308c\u3070\u3001\u3053\u3046\u3057\u305f\u8907\u96d1\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u9867\u5ba2\u3092\u3044\u3089\u3060\u305f\u305b\u308b\u306e\u306b\u5341\u5206\u306a\u4e0a\u3001\u305d\u306e\u4f01\u696d\u3092\u4e8c\u5ea6\u3068\u5229\u7528\u3057\u306a\u3044\u3068\u8a93\u3046\u304f\u3089\u3044\u6012\u3089\u305b\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u65ad\u7247\u5316\u3057\u305f\u30d7\u30ed\u30bb\u30b9\u306e\u3084\u308a\u7e70\u308a\u3067\u6642\u9593\u3092\u7121\u99c4\u306b\u3057\u305f\u308a\u3001\u6280\u8853\u7684\u306a\u554f\u984c\u306b\u76f4\u9762\u3057\u305f\u308a\u3059\u308b\u3068\u3001\u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u5426\u5b9a\u7684\u306a\u898b\u65b9\u3092\u5f37\u3081\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u6700\u7d42\u7684\u306b\u306f\u305d\u306e\u4f01\u696d\u3092\u5b8c\u5168\u306b\u898b\u6368\u3066\u3001\u7af6\u5408\u4ed6\u793e\u306b\u4e57\u308a\u63db\u3048\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u30011 \u56de\u306e\u5426\u5b9a\u7684\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5f8c\u306b\u30d6\u30e9\u30f3\u30c9\u3092\u4e57\u308a\u63db\u3048\u308b\u4eba\u306f <strong>10 \u4eba\u306b 1 \u4eba<\/strong>\u3044\u308b\u3068\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u3051\u3063\u3057\u3066\u5c11\u306a\u304f\u306a\u3044\u6570\u5b57\u3067\u3059\u3002<\/p>\n<p>\u591a\u304f\u306e\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u512a\u5148\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u5b9f\u969b\u306b\u306f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306f\u5206\u65ad\u3055\u308c\u3001\u4e00\u8cab\u6027\u304c\u306a\u3044\u307e\u307e\u3067\u3059\u3002Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308c\u3070\u3001\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f5c\u6210\u306b\u5fc5\u8981\u306a\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304a\u3088\u3073\u30c7\u30fc\u30bf\u3092\u5099\u3048\u3066\u3044\u308b\u4f01\u696d\u306f\u308f\u305a\u304b<strong> 13%<\/strong> \u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4eca\u3053\u305d\u3001\u5f93\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7d71\u5408\u3092\u9769\u65b0\u3059\u308b\u3068\u304d\u3067\u3059\u3002<\/p>\n<p>\u5e78\u3044\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/g-summit-japan-2023-openingsession\" target=\"_blank\" rel=\"noopener\">\u6b21\u4e16\u4ee3\u306e CX \u304c\u3053\u3053\u306b\u3042\u308a\u307e\u3059<\/a>\u3002<img decoding=\"async\" class=\"alignleft wp-image-499340 size-medium\" src=\"https:\/\/www.genesys.com\/media\/Salesforce-Genesys-Co-Brand-Logo-RGB.svg\" alt=\"\" width=\"300\" height=\"300\" \/>Genesys \u3068 Salesforce \u306e CX Cloud \u304c\u3001<a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/5d134b3b-9205-4386-b4b4-f91804cd8487\" target=\"_blank\" rel=\"noopener\">Genesys AppFoundry<sup>\u00ae<\/sup> Marketplace<\/a> \u3068 <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=7f59a36f-86c0-4cac-b8af-2c1722ede4d1\" target=\"_blank\" rel=\"noopener\">Salesforce AppExchange<\/a> \u304b\u3089\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Genesys \u3068 Salesforce \u306e\u6700\u826f\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b9\u30bf\u30c3\u30af\u3092\u7d71\u5408\u3057\u3001\u5f37\u5316\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u5b8c\u5168\u306b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001Salesforce Service Cloud \u306e\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30d9\u30fc\u30b9\u306e\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3068\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304a\u3088\u3073\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u6a5f\u80fd\u3092\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u7d44\u307f\u5408\u308f\u305b\u305f\u3082\u306e\u3067\u3059\u3002\u3053\u306e Salesforce \u3068 Genesys \u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4ee5\u4e0b\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u3068\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5207\u308a\u66ff\u3048\u306e\u6392\u9664<\/li>\n<li>CX \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/li>\n<li>\u5f93\u696d\u54e1\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u30b5\u30dd\u30fc\u30c8\u6587\u5316\u3092\u69cb\u7bc9<\/li>\n<li>\u30b7\u30b9\u30c6\u30e0\u306e\u7d71\u5408\u3068\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/li>\n<li>IT \u30c1\u30fc\u30e0\u3068\u30a2\u30ca\u30ea\u30b9\u30c8\u30c1\u30fc\u30e0\u306e\u958b\u767a\u8ca0\u62c5\u3092\u8efd\u6e1b<\/li>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5c55\u958b\u306e\u5f37\u5316\u3068\u62e1\u5927<\/li>\n<\/ul>\n<h2>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u652f\u63f4\u3057\u3001\u9867\u5ba2\u3092\u559c\u3070\u305b\u308b\u3002<\/h2>\n<p>\u6700\u8fd1\u767b\u5834\u3057\u305f\u5f93\u696d\u54e1\u4f53\u9a13\u3068\u3044\u3046\u6982\u5ff5\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u306b\u3068\u3063\u3066\u3001CX \u306e\u6700\u512a\u5148\u4e8b\u9805\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u4ee3\u5f01\u8005\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u4ed5\u4e8b\u306b\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u307f\u3001\u5e78\u305b\u3067\u3001\u6e80\u8db3\u3057\u3066\u3044\u308b\u3068\u304d\u3001\u305d\u3057\u3066\u9867\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6301\u3061\u5408\u308f\u305b\u3066\u3044\u308b\u3068\u304d\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u7bc9\u304f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u96e2\u8077\u7387\u3082\u4f4e\u4e0b\u3057\u307e\u3059\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6700\u65b0\u72b6\u6cc1\u300d\u306b\u3088\u308c\u3070\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e73\u5747\u5e74\u9593\u96e2\u8077\u7387\u306f 32% \u3067\u3042\u308a\u3001\u6b21\u7b2c\u306b\u6301\u7d9a\u53ef\u80fd\u6027\u304c\u4f4e\u4e0b\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001MIT Technology Review \u306e\u8abf\u67fb\u3092\u53d7\u3051\u305f CX \u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u306e <strong>42%<\/strong> \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8077\u306e\u63a1\u7528\u306f\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cx-and-the-future-of-work?ost_tool=blog&amp;ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">\u6975\u3081\u3066\u56f0\u96e3<\/a>\u300d\u3067\u3042\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306e\u3088\u308a\u826f\u3044\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u7387\u3092\u4e0b\u3052\u3001\u5168\u4f53\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002Genesys \u3068 Salesforce \u306e CX Cloud \u3067\u306f\u3001Genesys \u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u6a5f\u80fd<\/a>\u304c Service Cloud 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image=&#8221;501405&#8243; css=&#8221;.vc_custom_1702318777885{margin-top: 1.0em !important;margin-bottom: 1.0em !important;}&#8221;][vc_column_text][\/vc_column_text][vc_column_text]\u6700\u65b0\u306e WEM 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