{"id":502140,"date":"2023-12-27T09:30:45","date_gmt":"2023-12-27T17:30:45","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=502140"},"modified":"2023-12-26T22:43:01","modified_gmt":"2023-12-27T06:43:01","slug":"benefit-challenge-strategy-of-omnichannel","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/benefit-challenge-strategy-of-omnichannel","title":{"rendered":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f ? \u6ce8\u529b\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u751f\u3058\u308b\u8ab2\u984c\u3001\u6226\u7565\u306b\u3064\u3044\u3066\u89e3\u8aac"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u304c\u6d3b\u767a\u5316\u3057\u305f\u73fe\u5728\u3067\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u3044\u3046\u8003\u3048\u65b9\u3092\u3082\u3068\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u57fa\u790e\u77e5\u8b58\u304b\u3089\u59cb\u307e\u308a\u3001\u8003\u3048\u65b9\u3092\u5b9f\u884c\u306b\u79fb\u3059\u307e\u3067\u306e\u3084\u308a\u65b9\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n

\u76ee\u6b21<\/strong><\/p>\n

    \n
  1. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f<\/a><\/li>\n
  2. \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u3001 OMO \u3068\u306e\u9055\u3044<\/a><\/li>\n
  3. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n
  4. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306e\u69cb\u7bc9\uff5e\u5b9f\u884c\u307e\u3067\u306e\u30b9\u30c6\u30c3\u30d7<\/a><\/li>\n
  5. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306b\u7acb\u3061\u306f\u3060\u304b\u308b\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56<\/a><\/li>\n
  6. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u306e\u5237\u65b0\u306b\u3088\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u4e8b\u4f8b<\/a><\/li>\n
  7. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u3067\u5931\u6557\u3057\u306a\u3044\u305f\u3081\u306b<\/a><\/li>\n<\/ol>\n

    <\/a>1. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f<\/h2>\n

    \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u9023\u643a\u30fb\u7d71\u4e00\u3057\u3066\u904b\u7528\u3057\u3001\u9867\u5ba2\u304c\u30c1\u30e3\u30cd\u30eb\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u611f\u3058\u308b\u3053\u3068\u306a\u304f\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u8003\u3048\u65b9\u3067\u3059\u3002\u610f\u5473\u3068\u3057\u3066\u306f\u3001\u30e9\u30c6\u30f3\u8a9e\u3067\u300c\u3059\u3079\u3066\u300d\u3092\u610f\u5473\u3059\u308b Omni \u3068\u3001\u300c\u8ca9\u8def\u300d\u3092\u610f\u5473\u3059\u308b Channel \u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

    \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u304c\u6ce8\u76ee\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u7406\u7531\u306f\u3001\u9867\u5ba2\u304c\u4f7f\u7528\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u30fb\u8907\u96d1\u5316\u306b\u3042\u308a\u307e\u3059\u3002\u304b\u3064\u3066\u306e\u8ca9\u58f2\u624b\u6cd5\u306f\u5b9f\u5e97\u8217\u304c\u30e1\u30a4\u30f3\u3067\u3057\u305f\u304c\u3001\u73fe\u5728\u306f\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u8ca9\u58f2\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u767a\u751f\u3057\u305f\u30c1\u30e3\u30cd\u30eb\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u3044\u3046\u8003\u3048\u304c\u63d0\u5531\u3055\u308c\u305f\u306e\u3067\u3059\u3002<\/p>\n

    \u8fd1\u5e74\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u3082\u3001\u96fb\u8a71\u306e\u307b\u304b\u30e1\u30fc\u30eb\u3084 SNS \u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u3001\u30c1\u30e3\u30cd\u30eb\u304c\u591a\u69d8\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u7d71\u4e00\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u8003\u3048\u65b9\u3084\u69cb\u7bc9\u65b9\u6cd5\u306f\u628a\u63e1\u3057\u3066\u304a\u304d\u305f\u3044\u3068\u3053\u308d\u3067\u3059\u3002<\/p>\n

    \u30c1\u30e3\u30cd\u30eb\u306e\u7a2e\u985e\u30fb\u4f8b<\/h3>\n

    \u30c1\u30e3\u30cd\u30eb\u306f\u5927\u304d\u304f\u300c\u8ca9\u58f2\u30c1\u30e3\u30cd\u30eb\u300d\u300c\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u300d\u300c\u6d41\u901a\u30c1\u30e3\u30cd\u30eb\u300d\u306e 3 \u533a\u5206\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u305d\u308c\u305e\u308c\u306e\u30c1\u30e3\u30cd\u30eb\u533a\u5206\u306e\u4e2d\u306b\u3001\u8907\u6570\u306e\u624b\u6cd5\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

    \u8ca9\u58f2\u30c1\u30e3\u30cd\u30eb\uff1a\u5b9f\u5e97\u8217\u3001 EC \u30b5\u30a4\u30c8\u3001\u5c02\u7528\u30a2\u30d7\u30ea\u3001 SNS \u3001\u901a\u8ca9\u30ab\u30bf\u30ed\u30b0\u306a\u3069<\/strong>
    \n\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\uff1a\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001 SMS \u3001 Web \u5e83\u544a\u3001\u96d1\u8a8c\u306a\u3069<\/strong>
    \n\u6d41\u901a\u30c1\u30e3\u30cd\u30eb\uff1a\u76f4\u63a5\u6d41\u901a\uff08\u76f4\u55b6\u5e97\u8217\u8ca9\u58f2\u3001\u901a\u8ca9\u3001\u8a2a\u554f\u8ca9\u58f2\u306a\u3069\uff09\u3001\u9593\u63a5\u6d41\u901a\uff08\u4e3b\u306b\u5c0f\u58f2\u308a\uff09<\/strong><\/p>\n

    \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u6271\u308f\u308c\u308b\u306e\u306f\u3001\u304a\u3082\u306b\u8ca9\u58f2\u30c1\u30e3\u30cd\u30eb\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u306e2\u3064\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u3089\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u304c\u8ab2\u984c\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

    <\/a>2. \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u3001 OMO \u3068\u306e\u9055\u3044<\/h2>\n

    [\/vc_column_text][vc_single_image image=”78996″ alignment=”center”][vc_column_text]<\/p>\n

     <\/p>\n

    \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u4f3c\u305f\u8a00\u8449\u3068\u3057\u3066\u300c\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u300d\u3084\u300c\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u300d\u3001\u300c OMO \u300d\u304c\u3042\u308a\u307e\u3059\u3002\u3044\u305a\u308c\u3082\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u904b\u7528\u306b\u304a\u3044\u3066\u7528\u3044\u3089\u308c\u308b\u8003\u3048\u65b9\u3001\u3082\u3057\u304f\u306f\u904b\u7528\u65b9\u6cd5\u3067\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u6982\u5ff5\u3084\u76ee\u7684\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n

    \u3053\u308c\u3089\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u904b\u7528\u306e\u57fa\u790e\u77e5\u8b58\u3068\u3057\u3066\u3082\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u9055\u3044\u3068\u7279\u5fb4\u3092\u3001\u3057\u3063\u304b\u308a\u899a\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb<\/h3>\n

    \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u540c\u6642\u306b\u904b\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3042\u304f\u307e\u3067\u305d\u308c\u305e\u308c\u304c\u72ec\u7acb\u3057\u305f\u904b\u7528\u3067\u3001\u30c1\u30e3\u30cd\u30eb\u540c\u58eb\u3092\u9023\u643a\u30fb\u7d71\u4e00\u3057\u305f\u308a\u3001\u30c1\u30e3\u30cd\u30eb\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u8003\u616e\u3057\u305f\u308a\u3068\u3044\u3063\u305f\u904b\u7528\u65b9\u6cd5\u306f\u8003\u616e\u3057\u3066\u3044\u307e\u305b\u3093\u3002<\/p>\n

    \u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb<\/h3>\n

    \u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u304c\u3042\u308b\u3068\u304d\u306b\u3001\u30c1\u30e3\u30cd\u30eb\u540c\u58eb\u3067\u9867\u5ba2\u3084\u5728\u5eab\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u9023\u643a\u3057\u3066\u3044\u308b\u72b6\u614b\u306e\u3053\u3068\u3067\u3059\u3002
    \n\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u306e\u76ee\u7684\u306f\u60c5\u5831\u306e\u4e00\u5143\u5316\u3067\u3001\u8ca9\u8def\u3054\u3068\u306e\u30c7\u30fc\u30bf\u7ba1\u7406\u306b\u3088\u308b\u30c7\u30fc\u30bf\u306e\u7169\u96d1\u5316\u3092\u9632\u3044\u3060\u308a\u3001\u7d71\u4e00\u7684\u306a\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53ef\u80fd\u306b\u3057\u305f\u308a\u3068\u3044\u3063\u305f\u52b9\u679c\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n

    OMO<\/h3>\n

    OMO ( Online Merges with Offline ) \u3068\u306f\u3001\u65e5\u672c\u8a9e\u306b\u8a33\u3059\u3068\u300c\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u878d\u5408\u300d\u3068\u3044\u3046\u610f\u5473\u3067\u3059\u3002\u9867\u5ba2\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u57a3\u6839\u3092\u610f\u8b58\u305b\u305a\u5229\u7528\u3067\u304d\u308b\u74b0\u5883\u3001\u3082\u3057\u304f\u306f\u305d\u306e\u305f\u3081\u306e\u65bd\u7b56\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n

    \u4f3c\u305f\u3088\u3046\u306a\u8a00\u8449\u306b O2O ( Online to Offline ) \u3068\u3044\u3046\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u304b\u3089\u30aa\u30d5\u30e9\u30a4\u30f3\u3078\u306e\u9001\u5ba2\u3092\u610f\u5473\u3059\u308b\u8a00\u8449\u3082\u3042\u308a\u307e\u3059\u3002O2O \u306f\u3042\u304f\u307e\u3067\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u30aa\u30d5\u30e9\u30a4\u30f3\u3092\u533a\u5225\u3057\u3066\u8003\u3048\u308b\u3082\u306e\u3067\u3001 OMO \u306f\u4e21\u8005\u3092\u533a\u5225\u305b\u305a\u8003\u3048\u308b\u3053\u3068\u306b\u7126\u70b9\u304c\u5f53\u3066\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

    OMO \u306f\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306e\u57a3\u6839\u3092\u306a\u304f\u3059\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u8003\u3048\u65b9\u304c\u4f3c\u3066\u3044\u307e\u3059\u304c\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30aa\u30d5\u30e9\u30a4\u30f3\u95a2\u4fc2\u306a\u304f\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u306e\u57a3\u6839\u3092\u306a\u304f\u3059\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3068\u3053\u308d\u304c\u7570\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

    <\/a>3. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8<\/h2>\n

    \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u5b9f\u73fe\u306b\u3088\u308a\u3001\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u3001\u8cfc\u5165\u306b\u81f3\u308b\u307e\u3067\u306e\u9867\u5ba2\u306e\u3088\u308a\u7d30\u304b\u306a\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308b\u7b49\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n

    \u9867\u5ba2\u306b\u3068\u3063\u3066\u30c1\u30e3\u30cd\u30eb\u306f\u3001\u3042\u304f\u307e\u3067\u5546\u54c1\u8cfc\u5165\u3084\u554f\u984c\u89e3\u6c7a\u306b\u305f\u3069\u308a\u7740\u304f\u305f\u3081\u306e\u624b\u6cd5\u3067\u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

    \u3068\u304d\u306b\u306f\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u5229\u7528\u3059\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u3001\u30c1\u30e3\u30cd\u30eb\u9593\u306e\u969c\u58c1\u3092\u64a4\u5ec3\u3067\u304d\u308c\u3070\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u3088\u308a\u5feb\u9069\u306a\u74b0\u5883\u3092\u63d0\u4f9b\u3067\u304d\u308b\u306f\u305a\u3067\u3059\u3002[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”95580″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8 \u5b9f\u8df5\u30ac\u30a4\u30c9<\/strong><\/p>\n

    \u9867\u5ba2\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3066\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3082\u4e00\u8cab\u3057\u305f\u4f53\u9a13\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002\u3053\u306e eBook \u3067\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u63a8\u9032\u3059\u308b 3 \u3064\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text]

    \u5b9f\u8df5\u30ac\u30a4\u30c9\u3092\u8aad\u3080<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n

     <\/p>\n

    <\/a>4. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306e\u69cb\u7bc9 \uff5e \u5b9f\u884c\u307e\u3067\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n

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    \u30b9\u30c6\u30c3\u30d7 1.\u00a0 \u5168\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u6d17\u3044\u51fa\u3059<\/h3>\n

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    \u3053\u308c\u3089\u306e\u4f5c\u696d\u3092\u9032\u3081\u308b\u306b\u306f\u3001\u5404\u30c1\u30e3\u30cd\u30eb\u5185\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3057\u3063\u304b\u308a\u3068\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u305d\u306e\u51fa\u767a\u70b9\u3068\u306a\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n

    \u30b9\u30c6\u30c3\u30d7\u00a02. \u5404\u63a5\u70b9\u306b\u304a\u3051\u308b\u6700\u9069\u306a\u9867\u5ba2\u4f53\u9a13 ( CX \u30c7\u30b6\u30a4\u30f3) \u3092\u8a2d\u8a08\u3059\u308b<\/h3>\n

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    \u30b9\u30c6\u30c3\u30d7\u00a03. \u8981\u4ef6\u5b9a\u7fa9\u3068\u4e3b\u8981 KPI \u306e\u7b56\u5b9a<\/h3>\n

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    \u30b9\u30c6\u30c3\u30d7\u00a04. \u30c8\u30e9\u30a4\u30a2\u30eb\u691c\u8a3c<\/h3>\n

    KPI \u306e\u8a2d\u5b9a\u307e\u3067\u5b8c\u4e86\u3057\u305f\u3089\u3001\u5b9f\u969b\u306b\u904b\u7528\u3057\u3066\u307f\u3066\u52b9\u679c\u3092\u691c\u8a3c\u3057\u307e\u3057\u3087\u3046\u3002\u30c8\u30e9\u30a4\u30a2\u30eb\u671f\u9593\u3092\u5b9a\u3081\u3001 KPI \u306b\u5bfe\u3057\u3066\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u52d5\u304d\u304c\u898b\u3089\u308c\u308b\u304b\u3092\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u30c8\u30e9\u30a4\u30a2\u30eb\u671f\u9593\u306f 2 \uff5e 3 \u30ab\u6708\u304f\u3089\u3044\u3067\u3059\u3002<\/p>\n

    \u3053\u306e\u3068\u304d\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u3057\u305f\u3053\u3068\u306b\u3088\u308b\u554f\u984c\u70b9\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u8ab2\u984c\u70b9\u306a\u3069\u3082\u30c1\u30a7\u30c3\u30af\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066 CX \u30c7\u30b6\u30a4\u30f3\u3084 KPI \u8a2d\u5b9a\u306a\u3069\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n

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    <\/a>5. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306b\u7acb\u3061\u306f\u3060\u304b\u308b\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56<\/h2>\n

    \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306e\u4ee3\u8868\u7684\u306a\u8ab2\u984c\u3068\u3057\u3066\u3001\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9\u30fb\u30b3\u30b9\u30c8\u306e\u591a\u3055\u3084\u3001\u5468\u56f2\u304b\u3089\u306e\u7406\u89e3\u4e0d\u8db3\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u4ee3\u8868\u7684\u306a 2 \u3064\u306e\u8ab2\u984c\u3068\u3001\u305d\u308c\u3089\u306b\u5bfe\u3059\u308b\u89e3\u6c7a\u7b56\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n

    \u7d44\u7e54\u30fb\u4e0a\u5c64\u90e8\u306e\u7406\u89e3\u3068\u5341\u5206\u306a\u652f\u63f4<\/h3>\n

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    \u6210\u679c\u306e\u51fa\u308b\u9818\u57df\u306b\u7d5e\u308a\u9069\u5207\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n

    \u300c\u3044\u3056\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u300d\u3068\u610f\u6c17\u8fbc\u3093\u3067\u3082\u3001\u3044\u304d\u306a\u308a\u5927\u304d\u304f\u30b9\u30bf\u30fc\u30c8\u3059\u308b\u306b\u306f\u30cf\u30fc\u30c9\u30eb\u304c\u9ad8\u304f\u3001\u307e\u305f\u3001\u5468\u56f2\u304b\u3089\u3082\u672c\u5f53\u306b\u52b9\u679c\u304c\u51fa\u308b\u306e\u304b\u7591\u308f\u308c\u308b\u30b1\u30fc\u30b9\u3082\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u307e\u305a\u306f\u3001\u5c0f\u898f\u6a21\u306b\u30b9\u30bf\u30fc\u30c8\u3057\u3066\u78ba\u5b9f\u306b\u6210\u679c\u3092\u51fa\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u6210\u679c\u304c\u51fa\u3084\u3059\u3044\u3068\u898b\u8fbc\u307e\u308c\u308b\u9818\u57df\u306b\u7d5e\u3063\u305f\u30b9\u30bf\u30fc\u30c8\u3068\u3001\u76ee\u7684\u306b\u6700\u9069\u306a\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u304c\u91cd\u8981\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u5c0f\u898f\u6a21\u306b\u6291\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u62e1\u5f35\u6027\u306e\u3042\u308b\u3082\u306e\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u5f90\u3005\u306b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306e\u7bc4\u56f2\u3092\u5e83\u3052\u3066\u3044\u304f\u3053\u3068\u3092\u8003\u3048\u3001\u9577\u304f\u4f7f\u3044\u7d9a\u3051\u3089\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n

    <\/a>6. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u306e\u5237\u65b0\u306b\u3088\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u4e8b\u4f8b<\/h2>\n

    [\/vc_column_text][vc_single_image image=”370444″ alignment=”center”][vc_column_text]<\/p>\n

     <\/p>\n

    \u88fd\u85ac\u30e1\u30fc\u30ab\u30fc\u3067\u3042\u308b\u30a2\u30b9\u30c6\u30e9\u30b9\u88fd\u85ac\u69d8\u3067\u306f\u3001\u60a3\u8005\u3055\u3093\u3084\u305d\u306e\u3054\u5bb6\u65cf\u3068\u533b\u7642\u95a2\u4fc2\u8005\u3068\u306e\u4fe1\u983c\u69cb\u7bc9\u306e\u305f\u3081\u306b\u300c\u30e1\u30c7\u30a3\u30ab\u30eb\u30a4\u30f3\u30d5\u30a9\u30e1\u30fc\u30b7\u30e7\u30f3\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u3044\u3046\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u5e74\u9593\u306e\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306f 9 \u4e07\u4ef6\u4ee5\u4e0a\u306b\u306e\u307c\u308a\u307e\u3059\u304c\u3001\u30b7\u30b9\u30c6\u30e0\u8001\u673d\u5316\u306b\u3088\u308b\u969c\u5bb3\u767a\u751f\u3084\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306b\u3088\u308b\u6a5f\u80fd\u5236\u9650\u3068\u3044\u3063\u305f\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u73fe\u72b6\u3082\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n

    \u3053\u308c\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u5c0e\u5165\u3055\u308c\u305f\u306e\u304c\u3001\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u306e Genesys Cloud \u3067\u3059\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3057\u305f\u3053\u3068\u3067\u3001\u7a3c\u50cd\u304c\u5b89\u5b9a\u5316\u3057\u307e\u3057\u305f\u3002\u540c\u6642\u306b\u30b7\u30b9\u30c6\u30e0\u57fa\u76e4\u304c\u793e\u5916\u306b\u3042\u308b\u3053\u3068\u3067\u3001\u5b9a\u671f\u7684\u306a\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5728\u5b85\u52e4\u52d9\u306e\u5b9f\u65bd\u3084 2 \u62e0\u70b9\u5316\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u3082\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

    \u3053\u306e Genesys Cloud \u306e\u5c0e\u5165\u3092\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3084\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u8db3\u639b\u304b\u308a\u3068\u3057\u3066\u3082\u8003\u3048\u3001\u9867\u5ba2\u5c64\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u30c1\u30e3\u30cd\u30eb\u9078\u629e\u306b\u5bfe\u3057\u3066\u7684\u78ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u74b0\u5883\u69cb\u7bc9\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

    \u30a2\u30b9\u30c6\u30e9\u30b9\u88fd\u85ac \u69d8\u3000Genesys Cloud \u5c0e\u5165\u4e8b\u4f8b<\/a><\/strong><\/p>\n

    <\/a>7. \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u3067\u5931\u6557\u3057\u306a\u3044\u305f\u3081\u306b<\/h2>\n

    \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306f\u3001\u9867\u5ba2\u306e CX \u3092\u5927\u5e45\u306b\u5411\u4e0a\u3067\u304d\u308b\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3066\u3044\u308b\u8003\u3048\u65b9\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306e\u6210\u529f\u306b\u306f\u591a\u304f\u306e\u30ea\u30bd\u30fc\u30b9\u3084\u8cbb\u7528\u3001\u7d44\u7e54\u5185\u306b\u304a\u3051\u308b\u7406\u89e3\u306a\u3069\u304c\u5fc5\u8981\u306b\u306a\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n

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    \u8907\u96d1\u306a\u65bd\u7b56\u3092\u884c\u3046\u3068\u304d\u307b\u3069\u3001\u57fa\u672c\u3092\u56fa\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u307e\u305a\u306f\u3001\u7d44\u7e54\u5185\u306b\u304a\u3051\u308b\u4f53\u5236\u6e96\u5099\u3084\u6700\u9069\u306a\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u691c\u8a0e\u306a\u3069\u3001\u53ef\u80fd\u306a\u90e8\u5206\u304b\u3089\u59cb\u3081\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”9307″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]\u512a\u308c\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u4e00\u8cab\u6027\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5b9f\u73fe<\/strong>
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