{"id":501948,"date":"2023-12-25T20:39:14","date_gmt":"2023-12-26T04:39:14","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=501948"},"modified":"2023-12-25T20:39:14","modified_gmt":"2023-12-26T04:39:14","slug":"how-to-successfully-implement-crm-for-callcenter","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-successfully-implement-crm-for-callcenter","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b CRM \u3092\u5c0e\u5165\u3059\u308b\u3068\u304d\u306b\u5fc5\u8981\u306a\u57fa\u790e\u77e5\u8b58"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]CRM \u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406\u3084\u696d\u52d9\u52b9\u7387\u5316\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002\u4eca\u56de\u306f\u3001\u5c0e\u5165\u30fb\u904b\u7528\u6642\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u57fa\u790e\u77e5\u8b58\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n

\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406\u6a5f\u80fd\u3092\u6301\u3064 CRM \u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u306f\u3082\u3061\u308d\u3093\u3001\u5bfe\u5fdc\u5b8c\u4e86\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316\u3082\u3067\u304d\u307e\u3059\u3002\u696d\u52d9\u52b9\u7387\u5316\u306b\u9ad8\u3044\u52b9\u679c\u304c\u3042\u308b\u304b\u3089\u3053\u305d\u3001 CRM \u3092\u9078\u3076\u3068\u304d\u306f\u78ba\u304b\u306a\u77e5\u8b58\u3092\u8eab\u306b\u7740\u3051\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b CRM \u306e\u5f79\u5272\u3084\u5c0e\u5165\u306b\u5fc5\u8981\u306a\u57fa\u790e\u77e5\u8b58\u3092\u7d39\u4ecb\u3057\u307e\u3059<\/p>\n

\u76ee\u6b21<\/strong><\/p>\n

    \n
  1. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCRM\u306e\u5f79\u5272\u3068\u306f<\/a><\/li>\n
  2. CRM\u5c0e\u5165\u3067\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\uff1f<\/a><\/li>\n
  3. \u691c\u8a0e\u6642\u306b\u898b\u3066\u304a\u304d\u305f\u3044CRM\u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03\u9805\u76ee<\/a><\/li>\n
  4. CTI\u3068CRM\u3092\u9023\u643a\u3057\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u307e\u3057\u3087\u3046<\/a><\/li>\n<\/ol>\n

    <\/a>1. \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b CRM \u306e\u5f79\u5272\u3068\u306f<\/h2>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u307e\u305a\u306fCRM\u306e\u57fa\u672c\u7684\u306a\u7279\u5fb4\u3092\u7406\u89e3\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u305d\u3082\u305d\u3082 CRM \u3068\u306f\u4f55\u304c\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u306a\u306e\u304b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u5834\u3067\u3069\u306e\u3088\u3046\u306a\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u4efb\u305b\u3089\u308c\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u306e\u76ee\u7684\u304c\u660e\u78ba\u5316\u3067\u304d\u308b\u306f\u305a\u3067\u3059\u3002\u52a0\u3048\u3066\u3001\u96fb\u8a71\u3084 FAX \u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u63a5\u7d9a\u3059\u308b\u30c4\u30fc\u30eb\u30fb CTI \u3068\u306e\u95a2\u4fc2\u306b\u3064\u3044\u3066\u3082\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

    CRM \u3068\u306f<\/h3>\n

    [\/vc_column_text][vc_single_image image=”174934″ alignment=”center”][vc_column_text]<\/p>\n

     <\/p>\n

    CRM ( Customer Relationship Management ) \u3068\u306f\u3001\u65e5\u672c\u8a9e\u306b\u8a33\u3059\u3068\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3068\u306a\u308a\u307e\u3059\u3002\u5e83\u7fa9\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3084\u305d\u308c\u3092\u7d99\u7d9a\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u3053\u308c\u3089\u306e\u76ee\u7684\u306e\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3092 CRM \u30b7\u30b9\u30c6\u30e0\u3068\u3044\u3044\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u306f CRM \u3068\u7565\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n

    CRM \u306e\u8ef8\u3068\u306a\u308b\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u306e\u60c5\u5831\u7ba1\u7406\u3067\u3059\u3002\u540d\u524d\u3084\u4f4f\u6240\u3001\u4f01\u696d\u540d\u3084\u5f79\u8077\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u3068\u3053\u308d\u304b\u3089\u5165\u624b\u3057\u305f\u9867\u5ba2\u60c5\u5831\u3092 1 \u3064\u306e ID \u306b\u7d10\u3065\u3051\u3066\u4e00\u5143\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u306e\u30d9\u30fc\u30b9\u3092\u4f5c\u308a\u307e\u3059\u3002<\/p>\n

    \u307e\u305f\u3001CRM \u306f SFA ( Sales Force Automation \/ \u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0) \u3084 MA (Marketing Automation \/ \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3) \u3068\u306e\u9023\u643a\u3082\u53ef\u80fd\u3067\u3001\u4f01\u696d\u306b\u304a\u3051\u308b\u55b6\u696d\u6d3b\u52d5\u306e\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068\u3057\u3066\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n

    CTI \u3068 CRM \u306e\u5bc6\u63a5\u306a\u95a2\u4fc2<\/h3>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u306e\u6b63\u78ba\u306a\u53d6\u5f97\u30fb\u5f15\u304d\u7d99\u304e\u3084\u3001\u52b9\u7387\u7684\u306a\u7ba1\u7406\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n

    CTI ( Computer Telephony Integration ) \u306f\u3001\u96fb\u8a71\u3084 FAX \u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3092\u9023\u643a\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3067\u3059\u304c\u3001\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406\u306b\u3064\u3044\u3066\u306f\u7c21\u5358\u306a\u6a5f\u80fd\u3057\u304b\u5099\u3048\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u3053\u3067\u3001\u4e0d\u8db3\u3057\u3066\u3044\u308b\u6a5f\u80fd\u3092\u88dc\u3046\u30c4\u30fc\u30eb\u3068\u3057\u3066\u51fa\u3066\u304f\u308b\u306e\u304c\u3001\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u3092\u5f97\u610f\u3068\u3059\u308b CRM \u3067\u3059\u3002<\/p>\n

    CRM \u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092 1 \u3064\u306e ID \u306b\u95a2\u9023\u4ed8\u3051\u3066\u7ba1\u7406\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u60c5\u5831\u306e\u5f15\u304d\u7d99\u304e\u30df\u30b9\u3092\u6e1b\u5c11\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u81ea\u52d5\u7684\u306b\u53d6\u5f97\u30fb\u84c4\u7a4d\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306f\u4e8b\u524d\u306b\u60c5\u5831\u3092\u53c2\u7167\u3057\u3066\u5bfe\u5fdc\u306b\u5099\u3048\u3066\u304a\u3051\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n

    <\/a>2. CRM \u5c0e\u5165\u3067\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\uff1f<\/h2>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f1a\u793e\u5185\u3078\u306e\u60c5\u5831\u306e\u5165\u308a\u53e3\u3068\u3044\u3046\u6027\u8cea\u3092\u6301\u3061\u307e\u3059\u3002 CRM \u3078\u306e\u60c5\u5831\u84c4\u7a4d\u306f\u3001\u305d\u306e\u5f8c\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u571f\u53f0\u3092\u4f5c\u308b\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

    \u307e\u305f\u3001 CRM \u306f\u9867\u5ba2\u3078\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5c65\u6b74\u306b\u6b8b\u3059\u3053\u3068\u3082\u3067\u304d\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u5305\u62ec\u3059\u308b\u7ba1\u7406\u30c4\u30fc\u30eb\u3068\u3057\u3066\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c CRM \u5c0e\u5165\u3067\u898b\u8fbc\u3081\u308b\u52b9\u679c\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n

    \u96fb\u8a71\u756a\u53f7\u3092\u7d10\u3065\u3051\u305f\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406<\/h3>\n

    CRM \u306f\u3001\u9867\u5ba2\u304b\u3089\u5f97\u305f\u5404\u7a2e\u60c5\u5831\u3092\u3001\u96fb\u8a71\u756a\u53f7\u3054\u3068\u306b\u7d10\u3065\u3051\u3066\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u97f3\u58f0\u3067\u591a\u304f\u306e\u60c5\u5831\u3092\u53d6\u5f97\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u60c5\u5831\u51e6\u7406\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3053\u3053\u3067\u5f79\u7acb\u3064\u306e\u304c\u3001 CRM \u306b\u3088\u308b\u6574\u7406\u3055\u308c\u305f\u60c5\u5831\u7ba1\u7406\u4f53\u5236\u3067\u3059\u3002\u5165\u529b\u9805\u76ee\u3084\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u304c\u3042\u3089\u304b\u3058\u3081\u6c7a\u307e\u3063\u3066\u3044\u308c\u3070\u3001\u96fb\u8a71\u3057\u306a\u304c\u3089\u306e\u5165\u529b\u3082\u5bb9\u6613\u306b\u306a\u308a\u3001\u96fb\u8a71\u7d42\u4e86\u5f8c\u306e\u60c5\u5831\u6574\u7406\u306e\u52b9\u7387\u5316\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n

    \u4f01\u696d\u306b\u3088\u3063\u3066\u306f\u3001\u8868\u8a08\u7b97\u30bd\u30d5\u30c8\u3067\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3057\u3066\u3044\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u8868\u8a08\u7b97\u30bd\u30d5\u30c8\u3067\u306f 1 \u3064\u306e\u60c5\u5831\u30bd\u30fc\u30b9\u5185\u306b\u8907\u6570\u306e\u9867\u5ba2\u60c5\u5831\u304c\u6df7\u5728\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u3001\u60c5\u5831\u306e\u932f\u8aa4\u306b\u7e4b\u304c\u308b\u6050\u308c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n

    \u4e00\u65b9\u3001 CRM \u306f\u9867\u5ba2\u3054\u3068\u306b\u5c02\u7528\u306e\u7ba1\u7406\u30da\u30fc\u30b8\u304c\u4f5c\u3089\u308c\u308b\u306e\u3067\u3001\u8907\u6570\u306e\u9867\u5ba2\u60c5\u5831\u304c\u6df7\u5728\u3057\u3066\u3057\u307e\u3046\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

    \u554f\u3044\u5408\u308f\u305b ~ \u5bfe\u5fdc\u5b8c\u4e86\u306b\u81f3\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316<\/h3>\n

    CRM \u306f\u3001\u5404\u7a2e\u60c5\u5831\u306e\u7ba1\u7406\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u72b6\u6cc1\u306e\u628a\u63e1\u306b\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3078\u306e\u55b6\u696d\u5c65\u6b74\u3084\u63d0\u6848\u72b6\u6cc1\u306a\u3069\u306e\u5171\u6709\u306b\u3082\u7528\u3044\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u6d3b\u7528\u3059\u308b\u3068\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u696d\u52d9\u30dc\u30ea\u30e5\u30fc\u30e0\u3084\u5b8c\u4e86\u30bf\u30a4\u30df\u30f3\u30b0\u306f\u3001\u6848\u4ef6\u3054\u3068\u306b\u7570\u306a\u308a\u307e\u3059\u3002\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u304c\u53ef\u80fd\u306a CRM \u306b\u5c65\u6b74\u3092\u6b8b\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u6f0f\u308c\u3084\u5b8c\u4e86\u5831\u544a\u6f0f\u308c\u306a\u3069\u3092\u9632\u304e\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n

    \u904b\u7528\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316<\/h3>\n

    CRM \u3068\u3044\u3046 1 \u3064\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u3068\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u4f5c\u696d\u5185\u5bb9\u3084\u696d\u52d9\u30d5\u30ed\u30fc\u306a\u3069\u306e\u7d71\u4e00\u3082\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u3068\u304d\u306b\u5c0e\u5165\u3057\u3066\u304a\u304d\u305f\u3044\u306e\u304c\u904b\u7528\u30de\u30cb\u30e5\u30a2\u30eb\u3067\u3059\u3002<\/p>\n

    \u753b\u4e00\u7684\u306a\u904b\u7528\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u7528\u610f\u3059\u308b\u3053\u3068\u3067\u793e\u54e1\u9593\u306e\u696d\u52d9\u30ec\u30d9\u30eb\u306e\u5dee\u3084\u30ce\u30a6\u30cf\u30a6\u306e\u5c5e\u4eba\u5316\u306a\u3069\u3092\u89e3\u6d88\u3067\u304d\u307e\u3059\u3002\u793e\u54e1\u9593\u306e\u696d\u52d9\u30ec\u30d9\u30eb\u3092\u5e73\u6e96\u5316\u3059\u308c\u3070\u3001\u90e8\u7f72\u5168\u4f53\u306e\u696d\u52d9\u52b9\u7387\u30a2\u30c3\u30d7\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n

    \u3072\u3044\u3066\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u5f15\u304d\u7d99\u304e\u3092\u53d7\u3051\u308b\u90e8\u7f72\u306e\u4f5c\u696d\u52b9\u7387\u306b\u3082\u95a2\u9023\u3057\u3066\u304f\u308b\u305f\u3081\u3001\u904b\u7528\u30de\u30cb\u30e5\u30a2\u30eb\u306f CRM \u5c0e\u5165\u3068\u5408\u308f\u305b\u3066\u7528\u610f\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5f37\u5316<\/h3>\n

    \u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u81ea\u793e\u3067\u7ba1\u7406\u3059\u308b\u5834\u5408\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3068\u7e4b\u304c\u3063\u3066\u3044\u306a\u3044 PC ( \u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30f3 ) \u3001\u307e\u305f\u306f\u793e\u5185\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b5\u30fc\u30d0\u30fc\u306b\u4fdd\u7ba1\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

    \u3057\u304b\u3057\u3001\u3069\u3061\u3089\u3082\u30c7\u30fc\u30bf\u306e\u79fb\u52d5\u3084\u66f4\u65b0\u4f5c\u696d\u306e\u3068\u304d\u306b\u3001\u610f\u56f3\u305b\u306c\u60c5\u5831\u6f0f\u6d29\u304c\u8d77\u3053\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u52a0\u3048\u3066\u3001\u4fdd\u5b88\u3084\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306b\u3082\u30ea\u30bd\u30fc\u30b9\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n

    \u30aa\u30d5\u30e9\u30a4\u30f3\u3067\u60c5\u5831\u3092\u7ba1\u7406\u3067\u304d\u308b\u30d1\u30c3\u30b1\u30fc\u30b8\u578b\u306e CRM \u306a\u3089\u3001\u4e0d\u6b63\u30a2\u30af\u30bb\u30b9\u306e\u5fc3\u914d\u3082\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e\u88fd\u54c1\u3082\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u306e\u60c5\u5831\u3092\u4e00\u62ec\u7ba1\u7406\u3057\u3066\u3044\u308b\u3060\u3051\u306b\u3001\u30c7\u30fc\u30bf\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3082\u53b3\u91cd\u306b\u306a\u3063\u3066\u3044\u308b\u3082\u306e\u304c\u591a\u3044\u3088\u3046\u3067\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”214516″][\/vc_column][vc_column width=”1\/2″][vc_column_text]\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u79d8\u8a23\u3011
    \n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082 CRM \u3092\u6d3b\u7528\uff01 5 \u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u624b\u6cd5<\/strong><\/p>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b CRM \u6d3b\u7528\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044<\/p>\n

    <\/h4>\n

    [\/vc_column_text]

    \u8a18\u4e8b\u3092\u8aad\u3080<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

    <\/a>3. \u691c\u8a0e\u6642\u306b\u898b\u3066\u304a\u304d\u305f\u3044 CRM \u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03\u9805\u76ee<\/h2>\n

    CRM \u306f\u3055\u307e\u3056\u307e\u306a\u88fd\u54c1\u304c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u5c0e\u5165\u691c\u8a0e\u6642\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u9805\u76ee\u3092\u53c2\u8003\u306b\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n

    \u3053\u3053\u3067\u306f\u3001 CRM \u3092\u6bd4\u8f03\u3059\u308b\u3046\u3048\u3067\u7279\u306b\u6ce8\u76ee\u3057\u305f\u3044 4 \u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

    \u6a5f\u80fd\u3001\u6700\u65b0\u6280\u8853\u3078\u306e\u5bfe\u5fdc\u529b<\/h3>\n

    CRM \u306f\u300c\u60c5\u5831\u306e\u84c4\u7a4d\u300d\u3068\u3044\u3046\u7d99\u7d9a\u7684\u30fb\u9577\u671f\u7684\u306a\u5229\u7528\u3092\u524d\u63d0\u3068\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3060\u3051\u306b\u3001\u3053\u307e\u3081\u306a\u6a5f\u80fd\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n

    \u305d\u308c\u3092\u8e0f\u307e\u3048\u308b\u3068\u3001\u307e\u305a\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30b7\u30b9\u30c6\u30e0\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u304c\u63d0\u4f9b\u3055\u308c\u308b\u30af\u30e9\u30a6\u30c9\u578b\u304c\u5019\u88dc\u3068\u3057\u3066\u6319\u304c\u308a\u307e\u3059\u3002\u30d1\u30c3\u30b1\u30fc\u30b8\u578b\u3067\u3082\u5b9a\u671f\u7684\u306a\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u884c\u3048\u3070\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u304c\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306f\u30b5\u30fc\u30d0\u30fc\u5074\u3067\u81ea\u52d5\u7684\u306b\u66f4\u65b0\u3055\u308c\u308b\u305f\u3081\u3001\u81ea\u793e\u5185\u306b\u304a\u3051\u308b\u624b\u9593\u304c\u5c11\u306a\u304f\u6e08\u307f\u307e\u3059\u3002<\/p>\n

    \u307e\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3076\u3068\u304d\u306b\u306f\u3001\u3064\u306d\u306b\u6700\u65b0\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u3066\u3044\u308b\u4f1a\u793e\u3092\u9078\u3076\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002 IT \u6280\u8853\u306f\u3064\u306d\u306b\u9032\u6b69\u3092\u7d9a\u3051\u3066\u3044\u308b\u305f\u3081\u3001\u6642\u4ee3\u306b\u5408\u3063\u305f\u6700\u65b0\u306e\u74b0\u5883\u3067\u696d\u52d9\u3092\u884c\u3048\u308b\u30b7\u30b9\u30c6\u30e0\u304c\u7406\u60f3\u7684\u3067\u3059\u3002<\/p>\n

    \u5c0e\u5165\u898f\u6a21\u3084\u7bc4\u56f2<\/h3>\n

    CRM \u5c0e\u5165\u6642\u306b\u306f\u3001\u81ea\u793e\u5185\u306b\u304a\u3044\u3066\u696d\u52d9\u3092\u7ba1\u7406\u3055\u305b\u308b\u7bc4\u56f2\u3092\u660e\u78ba\u5316\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u305f\u3068\u3048\u3070\u3001\u90e8\u7f72\u5358\u4f4d\u3067\u7ba1\u7406\u3092\u5206\u3051\u308b\u306e\u304b\u3001\u4f1a\u793e\u5168\u4f53\u306e\u696d\u52d9\u3092\u7dcf\u62ec\u3057\u3066\u7ba1\u7406\u3059\u308b\u306e\u304b\u306a\u3069\u304c\u691c\u8a0e\u9805\u76ee\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

    CRM \u306f\u88fd\u54c1\u3054\u3068\u306b\u3001\u7ba1\u7406\u3059\u308b\u7bc4\u56f2\u3084\u533a\u5206\u5316\u306e\u53ef\u5426\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u5c0e\u5165\u898f\u6a21\u304c\u5c0f\u3055\u3051\u308c\u3070\u4e00\u62ec\u7ba1\u7406\u3067\u3082\u554f\u984c\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u793e\u5185\u306b\u8907\u6570\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u60c5\u5831\u3092\u533a\u5206\u7ba1\u7406\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u306e\u8c4a\u5bcc\u3055\u3001\u30c1\u30e3\u30cd\u30eb\u7ba1\u7406\u306e\u5bb9\u6613\u3055<\/h3>\n

    \u8fd1\u5e74\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u306f\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u3084 SNS \u306a\u3069\u3082\u4f7f\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4eca\u5f8c\u3082\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u306f\u5897\u3048\u3066\u3044\u304f\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u3001\u5404\u7a2e\u30c1\u30e3\u30cd\u30eb\u3078\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3053\u3068\u3082\u3001\u3053\u308c\u304b\u3089\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u306f\u6c42\u3081\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

    \u305d\u306e\u305f\u3081\u3001 CRM \u306b\u304a\u3044\u3066\u3082\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u9808\u3068\u306a\u308a\u307e\u3059\u3002\u73fe\u6642\u70b9\u3067\u6c42\u3081\u3089\u308c\u308b\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u3088\u308a\u4eca\u5f8c\u3082\u5bfe\u5fdc\u53ef\u80fd\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u8ffd\u52a0\u3055\u308c\u308b\u3068\u8003\u3048\u3089\u308c\u308b\u3068\u3053\u308d\u3082\u91cd\u8996\u3057\u305f\u65b9\u304c\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n

    \u30b7\u30b9\u30c6\u30e0\u904b\u7528\u306e\u7c21\u4fbf\u6027 \/ \u64cd\u4f5c\u6027<\/h3>\n

    \u591a\u304f\u306e\u793e\u54e1\u304c\u4f7f\u3046\u30b7\u30b9\u30c6\u30e0\u3060\u304b\u3089\u3053\u305d\u3001\u904b\u7528\u304c\u7c21\u4fbf\u3067\u64cd\u4f5c\u6027\u306b\u512a\u308c\u305f CRM \u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002\u3068\u304f\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u3057\u306a\u304c\u3089\u306e\u4f5c\u696d\u3068\u306a\u308b\u305f\u3081\u3001\u5165\u529b\u306e\u624b\u9593\u304c\u306a\u308b\u3079\u304f\u5c11\u306a\u3044\u30b7\u30b9\u30c6\u30e0\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n

    \u30d1\u30fc\u30c8\u793e\u54e1\u3084\u30a2\u30eb\u30d0\u30a4\u30c8\u306a\u3069\u306e\u8077\u54e1\u304c\u591a\u3044\u5834\u5408\u3001\u8077\u54e1\u306e\u5165\u308c\u66ff\u308f\u308a\u3082\u8003\u616e\u3057\u306a\u304f\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002\u65b0\u4eba\u8077\u54e1\u3067\u3082\u64cd\u4f5c\u304c\u899a\u3048\u3084\u3059\u3044\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u5165\u308c\u66ff\u308f\u308a\u3067\u8d77\u3053\u308b\u30ae\u30e3\u30c3\u30d7\u306e\u7de9\u548c\u3084\u3001\u7814\u4fee\u306b\u304b\u304b\u308b\u6642\u9593\u306e\u524a\u6e1b\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n

    <\/a>4. CTI \u3068 CRM \u3092\u9023\u643a\u3057\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u307e\u3057\u3087\u3046<\/h2>\n

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