{"id":501856,"date":"2023-12-25T09:30:39","date_gmt":"2023-12-25T17:30:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=501856"},"modified":"2023-12-25T21:59:33","modified_gmt":"2023-12-26T05:59:33","slug":"how-to-select-ivr","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-select-ivr","title":{"rendered":"IVR ( \u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0 ) \u3068\u306f ? \u4ed5\u7d44\u307f\u3084\u6a5f\u80fd\u304b\u3089\u9078\u3073\u65b9\u3092\u89e3\u8aac"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]IVR \u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3044\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u8377\u3084\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b\u3059\u308b\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u306f\u305d\u306e IVR \u306e\u7528\u8a9e\u89e3\u8aac\u306b\u59cb\u307e\u308a\u3001\u696d\u52d9\u306b\u5f79\u7acb\u3064\u6a5f\u80fd\u3084\u81ea\u793e\u306b\u5408\u3046\u30b5\u30fc\u30d3\u30b9\u306e\u9078\u3073\u65b9\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

\u76ee\u6b21<\/strong><\/p>\n

    \n
  1. IVR\u3068\u306f<\/a><\/li>\n
  2. IVR\u306e\u4ed5\u7d44\u307f<\/a><\/li>\n
  3. IVR\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd<\/a><\/li>\n
  4. IVR\u5c0e\u5165\u306b\u3088\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9<\/a><\/li>\n
  5. IVR\u30b5\u30fc\u30d3\u30b9\u306e\u9078\u3073\u65b9<\/a><\/li>\n
  6. IVR\u3092\u4e0a\u624b\u304f\u6d3b\u7528\u3057\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316<\/a><\/li>\n<\/ol>\n

    <\/a>1. IVR \u3068\u306f<\/h2>\n

    IVR \u3068\u3044\u3046\u7528\u8a9e\u306f\u3001IT \u3068\u533b\u7642\u3067\u7570\u306a\u308b\u610f\u5473\u5408\u3044\u3092\u6301\u3061\u307e\u3059\u3002IT \u7528\u8a9e\u306e IVR \u306f\u300cInteractive Voice Response\u300d\u306e\u7565\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u300d\u3068\u3044\u3044\u307e\u3059\u3002(\u203b\u533b\u7642\u7528\u8a9e\u306e IVR \u306f\u300cInterventional Radiology\u300d\u306e\u7565\u3067\u300c\u753b\u50cf\u4e0b\u6cbb\u7642\u300d\u3068\u3044\u3046\u610f\u5473\u3067\u3059\u3002)<\/p>\n

    IT \u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b IVR \u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7528\u3044\u3089\u308c\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u96fb\u8a71\u306e\u7740\u4fe1\u304c\u3042\u308b\u3068\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3084\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u306b\u3088\u308b\u81ea\u52d5\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

    \u6700\u8fd1\u3067\u306f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3068\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u666e\u53ca\u306b\u3068\u3082\u306a\u3044\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u753b\u9762\u304b\u3089\u30bf\u30c3\u30c1\u64cd\u4f5c\u3092\u884c\u3046\u300c\u30d3\u30b8\u30e5\u30a2\u30eb IVR \u300d\u3068\u3044\u3046\u30b7\u30b9\u30c6\u30e0\u3082\u767b\u5834\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

    <\/a>2. IVR \u306e\u4ed5\u7d44\u307f<\/h2>\n

    IVR \u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u306f\u3001\u96fb\u8a71\u306e\u4ea4\u63db\u696d\u52d9\u3092\u6a5f\u68b0\u304c\u884c\u3046\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002\u307e\u305a\u7740\u4fe1\u304c\u3042\u308b\u3068\u3001 IVR \u304c\u53d7\u96fb\u3057\u307e\u3059\u3002\u6b21\u306b\u81ea\u52d5\u3067\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u304c\u6d41\u308c\u3001\u9867\u5ba2\u304c\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u64cd\u4f5c\u3057\u3066\u8981\u4ef6\u306e\u78ba\u8a8d\u3084\u672c\u4eba\u78ba\u8a8d\u306a\u3069\u3092\u884c\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u5fc5\u8981\u4e8b\u9805\u306e\u5165\u529b\u304c\u5b8c\u4e86\u3057\u305f\u3089\u3001\u62c5\u5f53\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=”502530″ alignment=”center”][vc_column_text]<\/p>\n

    <\/h2>\n

    <\/a>3. IVR \u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd<\/h2>\n

    IVR \u306e\u5c0e\u5165\u306f\u3001\u5358\u306b\u4ea4\u63db\u696d\u52d9\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u6e1b\u3089\u305b\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e21\u65b9\u306b\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u7279\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u300c\u6642\u9593\u300d\u300c\u8ca0\u62c5\u300d\u300c\u30b9\u30c8\u30ec\u30b9\u300d\u306e3\u70b9\u3067\u5927\u304d\u304f\u52b9\u679c\u7684\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u4ee3\u8868\u7684\u306a 3 \u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n

    24\u00a0 \u6642\u9593\u00a0 365 \u65e5\u4f53\u5236\u306e\u30b5\u30dd\u30fc\u30c8<\/h3>\n

    \u6a5f\u68b0\u304c\u5bfe\u5fdc\u3059\u308b IVR \u306a\u3089\u3001 24 \u6642\u9593 365 \u65e5\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002\u9867\u5ba2\u306f\u6642\u9593\u306b\u5236\u9650\u3055\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u554f\u3044\u5408\u308f\u305b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3082\u3061\u308d\u3093\u6709\u4eba\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u6642\u9593\u5e2f\u306f\u3001\u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u7bc4\u56f2\u306b\u9650\u3089\u308c\u307e\u3059\u304c\u3001 SMS \u9001\u4fe1\u30b5\u30fc\u30d0\u30fc\u3068\u9023\u643a\u3059\u308c\u3070\u3001\u5fc5\u8981\u306a\u60c5\u5831\u304c\u8a18\u8f09\u3055\u308c\u305f Web \u30b5\u30a4\u30c8\u306b SMS \u3067\u8a98\u5c0e\u3059\u308b\u3068\u3044\u3063\u305f\u5bfe\u5fdc\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

    \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u8ca0\u8377\u3092\u8efd\u6e1b<\/h3>\n

    IVR \u306e\u5c0e\u5165\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52e4\u52d9\u6642\u9593\u3084\u901a\u8a71\u6642\u9593\u306e\u77ed\u7e2e\u3001\u53d7\u96fb\u6570\u306e\u6e1b\u5c11\u306a\u3069\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u308c\u3070\u3001\u3088\u308a\u96fb\u8a71\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3\u306b\u3088\u308b\u53d6\u6b21\u304e\u9593\u9055\u3044\u3084\u8fd4\u7b54\u6f0f\u308c\u3068\u3044\u3063\u305f\u30df\u30b9\u306e\u6e1b\u5c11\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

    \u9867\u5ba2\u306e\u4f1a\u8a71\u3078\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u89e3\u6d88<\/h3>\n

    \u96fb\u8a71\u306e\u53d6\u6b21\u304e\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u53d7\u4ed8\u3067\u4f1d\u3048\u305f\u8981\u4ef6\u3092\u62c5\u5f53\u306b\u3082\u30461\u5ea6\u4f1d\u3048\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u3068\u304d\u3084\u3001\u62c5\u5f53\u304c\u5fc5\u8981\u306a\u60c5\u5831\u3092\u628a\u63e1\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306a\u3069\u306b\u3001\u30a4\u30e9\u30a4\u30e9\u3057\u305f\u7d4c\u9a13\u304c\u3042\u308b\u4eba\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

    IVR \u306f\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u3001\u3042\u3089\u304b\u3058\u3081\u8981\u4ef6\u306e\u6982\u8981\u3068\u5fc5\u8981\u306a\u60c5\u5831\u306e\u5165\u529b\u304c\u53ef\u80fd\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e8b\u524d\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u628a\u63e1\u3057\u3066\u304a\u3051\u3070\u3001\u4f1a\u8a71\u306e\u5206\u65ad\u304c\u751f\u3058\u305a\u3001\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u7de9\u548c\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n

    <\/a>4. IVR \u5c0e\u5165\u306b\u3088\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9<\/h2>\n

    IVR \u306f\u4fbf\u5229\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u304c\u3001\u5c0e\u5165\u65b9\u6cd5\u3092\u9593\u9055\u3048\u308b\u3068\u3001\u304b\u3048\u3063\u3066\u9867\u5ba2\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u4e0e\u3048\u3066\u304b\u306d\u307e\u305b\u3093\u3002\u7279\u306b\u3001\u64cd\u4f5c\u304c\u8907\u96d1\u3060\u3063\u305f\u308a\u3001\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u300c\u5168\u7136\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304c\u3089\u306a\u3044\u300d\u3068\u3044\u3046\u30af\u30ec\u30fc\u30e0\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u3082\u51fa\u3066\u304d\u307e\u3059\u3002<\/p>\n

    \u3053\u308c\u3092\u56de\u907f\u3059\u308b\u306b\u306f\u3001IVR \u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u628a\u63e1\u3057\u3001\u5c0e\u5165\u306b\u304a\u3051\u308b\u6ce8\u610f\u70b9\u3092\u62bc\u3055\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001 IVR \u5c0e\u5165\u306b\u304a\u3051\u308b 3 \u3064\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

    \u30b3\u30fc\u30eb\u5185\u5bb9\u306f\u306a\u308b\u3079\u304f\u7c21\u6f54\u306b\u3059\u308b<\/h3>\n

    IVR \u306f\u81ea\u52d5\u97f3\u58f0\u3067\u6848\u5185\u3059\u308b\u305f\u3081\u3001\u4f1a\u8a71\u5185\u5bb9\u3092\u77ed\u7e2e\u3057\u305f\u308a\u3001\u9867\u5ba2\u306e\u5fc5\u8981\u306a\u90e8\u5206\u3060\u3051\u3092\u805e\u3044\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u305d\u308c\u3060\u3051\u306b\u3001\u30b3\u30fc\u30eb\u5185\u5bb9\u306f\u306a\u308b\u3079\u304f\u7c21\u6f54\u306b\u3057\u3066\u3001\u9867\u5ba2\u304c\u6700\u77ed\u6642\u9593\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u8a2d\u8a08\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n

    \u8981\u4ef6\u306e\u632f\u308a\u5206\u3051\u9805\u76ee\u3082\u3001\u7c21\u6f54\u3055\u3092\u610f\u8b58\u3057\u307e\u3057\u3087\u3046\u3002\u3069\u306e\u756a\u53f7\u3092\u62bc\u305b\u3070\u3088\u3044\u304b\u9867\u5ba2\u304c\u5224\u65ad\u3067\u304d\u306a\u3044\u3068\u3001\u300c\u305d\u306e\u4ed6\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u300d\u306b\u96fb\u8a71\u304c\u96c6\u4e2d\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n

    \u5b9a\u671f\u7684\u306b IVR \u306e\u8a2d\u5b9a\u3092\u5237\u65b0\u3059\u308b<\/h3>\n

    IVR \u306e\u8a2d\u5b9a\u306f\u3001\u7d99\u7d9a\u7684\u306a\u898b\u76f4\u3057\u304c\u5fc5\u8981\u3067\u3059\u3002 IVR \u5c0e\u5165\u306b\u3088\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u305f\u304b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u305f\u304b\u3001\u696d\u52d9\u30df\u30b9\u306f\u6e1b\u5c11\u3057\u305f\u304b\u306a\u3069\u3001\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3066 PDCA \u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u305d\u306e\u305f\u3081\u306b\u3082\u3001 IVR \u5c0e\u5165\u6642\u306b\u306f KPI ( Key Performance Indicator\uff0f\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19) \u306e\u8a2d\u5b9a\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002\u81ea\u793e\u306b\u304a\u3051\u308b\u8ab2\u984c\u628a\u63e1\u3068\u52b9\u679c\u6e2c\u5b9a\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u7387\u7684\u306a IVR \u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u9078\u629e\u80a2\u3082\u7528\u610f\u3059\u308b<\/h3>\n

    \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4f7f\u547d\u306f\u3001\u9867\u5ba2\u306e\u7591\u554f\u3084\u8981\u671b\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3042\u308a\u3001\u9867\u5ba2\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u8fc5\u901f\u306a\u60c5\u5831\u63d0\u4f9b\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n

    \u3053\u308c\u306f Genesys \u304c\u884c\u3063\u305f\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308b\u8abf\u67fb\u7d50\u679c\u3067\u3082\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

    \u8abf\u67fb\u5bfe\u8c61 8,007 \u4eba\u306e\u3046\u3061\u3001 53% \u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u300c\u77e5\u8b58\u304c\u8c4a\u5bcc\u306a\u62c5\u5f53\u8005\u306b\u3088\u308b\u7684\u78ba\u306a\u60c5\u5831\u63d0\u4f9b\u300d\u3092\u6c42\u3081\u3066\u3044\u307e\u3057\u305f\u3002\u6b32\u3057\u304b\u3063\u305f\u56de\u7b54\u304c\u5f97\u3089\u308c\u305f\u624b\u6cd5\u3092\u3001\u300c\u96fb\u8a71\u3067\u306e\u76f4\u63a5\u554f\u3044\u5408\u308f\u305b\u300d\u3068\u7b54\u3048\u305f\u5272\u5408\u306f\u3001\u65e5\u672c\u3067 35% \u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3068\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u3067 53% \u3001\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u3067 60% \u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

    IVR \u306f\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u7bc0\u7d04\u3067\u304d\u308b\u6709\u7528\u306a\u30c4\u30fc\u30eb\u3067\u3059\u304c\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u3088\u3063\u3066\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u76f4\u63a5\u306e\u4f1a\u8a71\u304c\u5fc5\u8981\u3068\u306a\u308b\u30b7\u30fc\u30f3\u3082\u51fa\u3066\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u9078\u629e\u80a2\u3092\u6a5f\u68b0\u306e\u307f\u306b\u3059\u308b\u3068\u3001\u201c\u5bfe\u5fdc\u306b\u8cac\u4efb\u611f\u304c\u7121\u3044\u201d\u3068\u6349\u3048\u3089\u308c\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002\u3064\u306d\u306b\u9867\u5ba2\u76ee\u7dda\u3092\u5fd8\u308c\u305a\u3001\u6700\u9069\u306a\u89e3\u6c7a\u7b56\u306e 1 \u3064\u3068\u3057\u3066 IVR \u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n

    [\/vc_column_text][vc_column_text][\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”189956″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]\uff08\u65e5\u672c\u30d5\u30a9\u30fc\u30ab\u30b9\u7de8\uff09\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u60aa\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f<\/strong>
    \n\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u3053\u306e\u5730\u57df\u306e 10 \u304b\u56fd\u306e 8,000 \u4eba\u4ee5\u4e0a\u306e\u6d88\u8cbb\u8005\u304b\u3089\u5f97\u3089\u308c\u305f\u8abf\u67fb\u7d50\u679c\u306b\u57fa\u3065\u304d\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6642\u4ee3\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5de6\u53f3\u3059\u308b\u4e3b\u8981\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\uff08\u5fdc\u7b54\u6642\u9593\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u81ea\u52d5\u5316\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u4f7f\u7528\u306a\u3069\uff09\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text]

    Ebook \u3092\u8aad\u3080<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

    <\/a>5. IVR \u30b5\u30fc\u30d3\u30b9\u306e\u9078\u3073\u65b9<\/h2>\n

    IVR \u306b\u306f\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30d3\u30b9\u304c\u3042\u308a\u3001\u6a5f\u80fd\u3084\u4fa1\u683c\u306a\u3069\u306b\u3088\u3063\u3066\u4f01\u696d\u306b\u9069\u3059\u308b\u88fd\u54c1\u306f\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002\u305d\u3053\u3067\u3053\u3053\u304b\u3089\u306f\u3001 IVR \u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u3068\u304d\u306b\u899a\u3048\u3066\u304a\u304d\u305f\u30443\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

    \u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u3042\u308b\u304b<\/h3>\n

    IVR \u9078\u3073\u3067\u3082\u3063\u3068\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u9078\u5b9a\u524d\u306b\u306f\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u8ab2\u984c\u306e\u6d17\u3044\u51fa\u3057\u3068\u5bfe\u7b56\u306e\u8003\u6848\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n

    IVR \u306b\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u88fd\u54c1\u3054\u3068\u306b\u7570\u306a\u308a\u307e\u3059\u3002\u57fa\u672c\u7684\u306a\u5272\u308a\u632f\u308a\u6a5f\u80fd\u4ee5\u5916\u306b\u3082\u3001\u9332\u97f3\u6a5f\u80fd\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u6a5f\u80fd\u3001\u3042\u3075\u308c\u547c\u3084\u653e\u68c4\u547c\u5bfe\u7b56\u6a5f\u80fd\u306a\u3069\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u88fd\u54c1\u3082\u3042\u308a\u307e\u3059\u3002\u81ea\u793e\u306e\u8ab2\u984c\u3068\u88fd\u54c1\u306e\u5f37\u307f\u3092\u628a\u63e1\u3057\u3001\u81ea\u793e\u306b\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n

    \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304b\u30af\u30e9\u30a6\u30c9\u578b<\/h3>\n

    IVR \u306b\u306f\u3001\u793e\u5185\u30b5\u30fc\u30d0\u30fc\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u7f6e\u304f\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u3068\u3001\u5916\u90e8\u30b5\u30fc\u30d0\u30fc\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u7f6e\u304f\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

    \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u7d30\u304b\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u4e00\u65b9\u3001\u4fdd\u5b88\u7ba1\u7406\u304c\u5fc5\u8981\u3001\u521d\u671f\u8cbb\u7528\u304c\u9ad8\u984d\u3068\u3044\u3063\u305f\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

    \u30af\u30e9\u30a6\u30c9\u578b\u306f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u3082\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u5e45\u306f\u6e1b\u308a\u307e\u3059\u304c\u3001\u4fdd\u5b88\u7ba1\u7406\u304c\u4e0d\u8981\u3001\u5c0e\u5165\u8cbb\u7528\u304c\u6bd4\u8f03\u7684\u5b89\u4fa1\u3001\u3064\u306d\u306b\u6700\u65b0\u306e\u74b0\u5883\u3092\u5229\u7528\u3067\u304d\u308b\u306a\u3069\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

    \u5951\u7d04\u30fb\u4fa1\u683c\u5f62\u614b<\/h3>\n

    IVR \u306e\u5951\u7d04\u30fb\u4fa1\u683c\u5f62\u614b\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u30af\u30e9\u30a6\u30c9\u578b\u3067\u7570\u306a\u308a\u307e\u3059\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u8cb7\u3044\u5207\u308a\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306f\u30a2\u30ab\u30a6\u30f3\u30c8\u5358\u4f4d\u3067\u306e\u6708\u984d\u30fb\u5e74\u984d\u5951\u7d04\u306e\u30b1\u30fc\u30b9\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n

    \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u8ffd\u52a0\u8cbb\u7528\u304c\u304b\u304b\u3089\u306a\u3044\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u5206\u3001\u521d\u671f\u8cbb\u7528\u306f\u9ad8\u984d\u3067\u3059\u3002\u4e00\u65b9\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306f\u5fc5\u8981\u306b\u5fdc\u3058\u305f\u984d\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3067\u304d\u3001\u90fd\u5ea6\u3001\u4e88\u7b97\u898f\u6a21\u3092\u5909\u66f4\u3057\u3066\u3044\u3051\u308b\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

    <\/a>6. IVR \u3092\u4e0a\u624b\u304f\u6d3b\u7528\u3057\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316<\/h2>\n

    IVR \u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u304f\u308c\u308b\u5fc3\u5f37\u3044\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u7bc0\u7d04\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u4f5c\u308a\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n

    \u3053\u308c\u304b\u3089 IVR \u3092\u5c0e\u5165\u3059\u308b\u306a\u3089\u3001\u307e\u305a IVR \u306e\u6a5f\u80fd\u3084\u6ce8\u610f\u70b9\u3092\u62bc\u3055\u3048\u3001\u81ea\u793e\u306b\u6700\u9069\u306a\u6a5f\u80fd\u3092\u628a\u63e1\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u69cb\u7bc9\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column width=”1\/2″][vc_single_image image=”401927″][\/vc_column][vc_column width=”1\/2″][vc_column_text]IVR \u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304c\u3001\u624b\u8efd\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe<\/strong><\/p>\n

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    \u8a73\u7d30\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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