{"id":501856,"date":"2023-12-25T09:30:39","date_gmt":"2023-12-25T17:30:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=501856"},"modified":"2026-11-06T23:23:59","modified_gmt":"2026-11-07T07:23:59","slug":"how-to-select-ivr","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-select-ivr","title":{"rendered":"IVR(\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0)\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084AI\u306b\u3088\u308b\u6700\u65b0\u6a5f\u80fd\u3001\u9078\u3073\u65b9\u3092\u7d39\u4ecb"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] <span style=\"font-weight: 400;\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u9069\u5207\u306a\u7a93\u53e3\u3078\u6848\u5185\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u8efd\u6e1b\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002\u8fd1\u5e74\u3067\u306fAI\u6280\u8853\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u7528\u4ef6\u3092\u81ea\u7136\u306a\u4f1a\u8a71\u3067\u628a\u63e1\u3057\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u81ea\u5df1\u89e3\u6c7a\u3084\u6700\u9069\u306a\u62c5\u5f53\u8005\u3078\u306e\u632f\u308a\u5206\u3051\u3092\u5b9f\u73fe\u3059\u308bAI IVR\u3082\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001IVR\u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u9078\u3073\u65b9\u306b\u52a0\u3048\u3001AI\u6d3b\u7528\u306b\u3088\u3063\u3066\u9032\u5316\u3059\u308b\u6700\u65b0\u306eIVR\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002(\u6700\u7d42\u66f4\u65b0\u65e5\uff1a2026\/11\/07)<\/span><\/p>\n<p>\u76ee\u6b21<\/p>\n<ul>\n<li><a href=\"#link01\">1. IVR \u3068\u306f<\/a><\/li>\n<li><a href=\"#link02\">2. IVR \u306e\u4ed5\u7d44\u307f<\/a><\/li>\n<li><a href=\"#link03\">3. IVR \u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"#link04\">4. IVR \u5c0e\u5165\u306b\u3088\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9<\/a><\/li>\n<li><a href=\"#link05\">5. IVR \u30b5\u30fc\u30d3\u30b9\u306e\u9078\u3073\u65b9<\/a><\/li>\n<li><a href=\"#link06\">6. AI IVR \u3092\u4e0a\u624b\u306b\u6d3b\u7528\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316<\/a><\/li>\n<li><a href=\"#link07\">GenesysCloud\u3067\u5b9f\u73fe\u3059\u308bAI IVR<\/a><\/li>\n<\/ul>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">1. IVR \u3068\u306f<\/h2>\n<p><span style=\"font-weight: 400;\">IVR \u3068\u3044\u3046\u7528\u8a9e\u306f\u3001IT \u3068\u533b\u7642\u3067\u7570\u306a\u308b\u610f\u5473\u5408\u3044\u3092\u6301\u3061\u307e\u3059\u3002IT \u7528\u8a9e\u306e IVR \u306f\u300cInteractive Voice Response\u300d\u306e\u7565\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u300d\u3068\u3044\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">(\u203b\u533b\u7642\u7528\u8a9e\u306e IVR \u306f\u300cInterventional Radiology\u300d\u306e\u7565\u3067\u300c\u753b\u50cf\u4e0b\u6cbb\u7642\u300d\u3068\u3044\u3046\u610f\u5473\u3067\u3059\u3002)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IT \u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b IVR \u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7528\u3044\u3089\u308c\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u96fb\u8a71\u306e\u7740\u4fe1\u304c\u3042\u308b\u3068\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3084\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u306b\u3088\u308b\u81ea\u52d5\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8fd1\u5e74\u3067\u306fAI\u6280\u8853\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u97f3\u58f0\u8a8d\u8b58\u3084\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3057\u305f\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr\">AI IVR<\/a>\u300d\u3082\u666e\u53ca\u3057\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306e\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u64cd\u4f5c\u306b\u52a0\u3048\u3001\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u3092\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u81ea\u5df1\u89e3\u6c7a\u3084\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u306e\u632f\u308a\u5206\u3051\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">2. IVR \u306e\u4ed5\u7d44\u307f<\/h2>\n<p><span style=\"font-weight: 400;\">IVR \u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u306f\u3001\u96fb\u8a71\u306e\u4ea4\u63db\u696d\u52d9\u3092\u6a5f\u68b0\u304c\u884c\u3046\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002\u307e\u305a\u7740\u4fe1\u304c\u3042\u308b\u3068\u3001 IVR \u304c\u53d7\u96fb\u3057\u307e\u3059\u3002\u6b21\u306b\u81ea\u52d5\u3067\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u304c\u6d41\u308c\u3001\u9867\u5ba2\u304c\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u64cd\u4f5c\u3057\u3066\u8981\u4ef6\u306e\u78ba\u8a8d\u3084\u672c\u4eba\u78ba\u8a8d\u306a\u3069\u3092\u884c\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u5fc5\u8981\u4e8b\u9805\u306e\u5165\u529b\u304c\u5b8c\u4e86\u3057\u305f\u3089\u3001\u62c5\u5f53\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/span>\u3002[\/vc_column_text][vc_column_text]<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-653731\" src=\"https:\/\/www.genesys.com\/media\/genesys_2605-2-1.png\" alt=\" IVR \u306e\u4ed5\u7d44\u307f\" width=\"1280\" height=\"591\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_2605-2-1.png 1280w, https:\/\/www.genesys.com\/media\/genesys_2605-2-1-300x139.png 300w, https:\/\/www.genesys.com\/media\/genesys_2605-2-1-1260x582.png 1260w, https:\/\/www.genesys.com\/media\/genesys_2605-2-1-264x122.png 264w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<h2 id=\"link03\" style=\"font-size: 1.75rem;\">3. IVR \u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd<\/h2>\n<p>IVR \u306e\u5c0e\u5165\u306f\u3001\u5358\u306b\u4ea4\u63db\u696d\u52d9\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u6e1b\u3089\u305b\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e21\u65b9\u306b\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u7279\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u300c\u6642\u9593\u300d\u300c\u8ca0\u62c5\u300d\u300c\u30b9\u30c8\u30ec\u30b9\u300d\u306e3\u70b9\u3067\u5927\u304d\u304f\u52b9\u679c\u7684\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u4ee3\u8868\u7684\u306a 3 \u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">24 \u6642\u9593 365 \u65e5\u4f53\u5236\u306e\u30b5\u30dd\u30fc\u30c8<\/h3>\n<p>\u6a5f\u68b0\u304c\u5bfe\u5fdc\u3059\u308b IVR \u306a\u3089\u3001 24 \u6642\u9593 365 \u65e5\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002\u9867\u5ba2\u306f\u6642\u9593\u306b\u5236\u9650\u3055\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u554f\u3044\u5408\u308f\u305b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3082\u3061\u308d\u3093\u6709\u4eba\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u6642\u9593\u5e2f\u306f\u3001\u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u7bc4\u56f2\u306b\u9650\u3089\u308c\u307e\u3059\u304c\u3001 SMS \u9001\u4fe1\u30b5\u30fc\u30d0\u30fc\u3068\u9023\u643a\u3059\u308c\u3070\u3001\u5fc5\u8981\u306a\u60c5\u5831\u304c\u8a18\u8f09\u3055\u308c\u305f Web \u30b5\u30a4\u30c8\u306b SMS \u3067\u8a98\u5c0e\u3059\u308b\u3068\u3044\u3063\u305f\u5bfe\u5fdc\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u8ca0\u8377\u3092\u8efd\u6e1b<\/h3>\n<p>IVR \u306e\u5c0e\u5165\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52e4\u52d9\u6642\u9593\u3084\u901a\u8a71\u6642\u9593\u306e\u77ed\u7e2e\u3001\u53d7\u96fb\u6570\u306e\u6e1b\u5c11\u306a\u3069\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u308c\u3070\u3001\u3088\u308a\u96fb\u8a71\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3\u306b\u3088\u308b\u53d6\u6b21\u304e\u9593\u9055\u3044\u3084\u8fd4\u7b54\u6f0f\u308c\u3068\u3044\u3063\u305f\u30df\u30b9\u306e\u6e1b\u5c11\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u9867\u5ba2\u306e\u4f1a\u8a71\u3078\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u89e3\u6d88<\/h3>\n<p>\u96fb\u8a71\u306e\u53d6\u6b21\u304e\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u53d7\u4ed8\u3067\u4f1d\u3048\u305f\u8981\u4ef6\u3092\u62c5\u5f53\u306b\u3082\u30461\u5ea6\u4f1d\u3048\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u3068\u304d\u3084\u3001\u62c5\u5f53\u304c\u5fc5\u8981\u306a\u60c5\u5831\u3092\u628a\u63e1\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306a\u3069\u306b\u3001\u30a4\u30e9\u30a4\u30e9\u3057\u305f\u7d4c\u9a13\u304c\u3042\u308b\u4eba\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>IVR \u306f\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u3001\u3042\u3089\u304b\u3058\u3081\u8981\u4ef6\u306e\u6982\u8981\u3068\u5fc5\u8981\u306a\u60c5\u5831\u306e\u5165\u529b\u304c\u53ef\u80fd\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e8b\u524d\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u628a\u63e1\u3057\u3066\u304a\u3051\u3070\u3001\u4f1a\u8a71\u306e\u5206\u65ad\u304c\u751f\u3058\u305a\u3001\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u7de9\u548c\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">4. IVR \u5c0e\u5165\u306b\u3088\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9<\/h2>\n<p>IVR \u306f\u4fbf\u5229\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u304c\u3001\u5c0e\u5165\u65b9\u6cd5\u3092\u9593\u9055\u3048\u308b\u3068\u3001\u304b\u3048\u3063\u3066\u9867\u5ba2\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u4e0e\u3048\u3066\u304b\u306d\u307e\u305b\u3093\u3002\u7279\u306b\u3001\u64cd\u4f5c\u304c\u8907\u96d1\u3060\u3063\u305f\u308a\u3001\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u300c\u5168\u7136\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304c\u3089\u306a\u3044\u300d\u3068\u3044\u3046\u30af\u30ec\u30fc\u30e0\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u3082\u51fa\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3092\u56de\u907f\u3059\u308b\u306b\u306f\u3001IVR \u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u628a\u63e1\u3057\u3001\u5c0e\u5165\u306b\u304a\u3051\u308b\u6ce8\u610f\u70b9\u3092\u62bc\u3055\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001 IVR \u5c0e\u5165\u306b\u304a\u3051\u308b 3 \u3064\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30b3\u30fc\u30eb\u5185\u5bb9\u306f\u306a\u308b\u3079\u304f\u7c21\u6f54\u306b\u3059\u308b<\/h3>\n<p>IVR \u306f\u81ea\u52d5\u97f3\u58f0\u3067\u6848\u5185\u3059\u308b\u305f\u3081\u3001\u4f1a\u8a71\u5185\u5bb9\u3092\u77ed\u7e2e\u3057\u305f\u308a\u3001\u9867\u5ba2\u306e\u5fc5\u8981\u306a\u90e8\u5206\u3060\u3051\u3092\u805e\u3044\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u305d\u308c\u3060\u3051\u306b\u3001\u30b3\u30fc\u30eb\u5185\u5bb9\u306f\u306a\u308b\u3079\u304f\u7c21\u6f54\u306b\u3057\u3066\u3001\u9867\u5ba2\u304c\u6700\u77ed\u6642\u9593\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u8a2d\u8a08\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u8981\u4ef6\u306e\u632f\u308a\u5206\u3051\u9805\u76ee\u3082\u3001\u7c21\u6f54\u3055\u3092\u610f\u8b58\u3057\u307e\u3057\u3087\u3046\u3002\u3069\u306e\u756a\u53f7\u3092\u62bc\u305b\u3070\u3088\u3044\u304b\u9867\u5ba2\u304c\u5224\u65ad\u3067\u304d\u306a\u3044\u3068\u3001\u300c\u305d\u306e\u4ed6\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u300d\u306b\u96fb\u8a71\u304c\u96c6\u4e2d\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5b9a\u671f\u7684\u306b IVR \u306e\u8a2d\u5b9a\u3092\u5237\u65b0\u3059\u308b<\/h3>\n<p>IVR \u306e\u8a2d\u5b9a\u306f\u3001\u7d99\u7d9a\u7684\u306a\u898b\u76f4\u3057\u304c\u5fc5\u8981\u3067\u3059\u3002 IVR \u5c0e\u5165\u306b\u3088\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u305f\u304b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u305f\u304b\u3001\u696d\u52d9\u30df\u30b9\u306f\u6e1b\u5c11\u3057\u305f\u304b\u306a\u3069\u3001\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3066 PDCA \u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306b\u3082\u3001 IVR \u5c0e\u5165\u6642\u306b\u306f KPI ( Key Performance Indicator\uff0f\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19) \u306e\u8a2d\u5b9a\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002\u81ea\u793e\u306b\u304a\u3051\u308b\u8ab2\u984c\u628a\u63e1\u3068\u52b9\u679c\u6e2c\u5b9a\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u7387\u7684\u306a IVR \u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u9078\u629e\u80a2\u3082\u7528\u610f\u3059\u308b<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u91cd\u8981\u306a\u5f79\u5272\u306f\u3001\u9867\u5ba2\u306e\u7591\u554f\u3084\u8981\u671b\u306b\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306b\u5bfe\u5fdc\u3057\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>Genesys Cloud\u304c\u5b9f\u65bd\u3057\u305f\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306b\u95a2\u3059\u308b\u8abf\u67fb\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306e92%\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3053\u308c\u307e\u3067\u306b\u7d4c\u9a13\u3057\u305f\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u3068\u540c\u7b49\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u671f\u5f85\u3057\u3066\u304a\u308a\u300194%\u304c\u5171\u611f\u3068\u540c\u3058\u304f\u3089\u3044\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u91cd\u8996\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u300195%\u304c\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u969b\u306b\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3055\u305a\u306b\u6e08\u3080\u3053\u3068\u3092\u91cd\u8981\u8996\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>IVR\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u4e00\u6b21\u5bfe\u5fdc\u3084\u9069\u5207\u306a\u62c5\u5f53\u90e8\u7f72\u3078\u306e\u632f\u308a\u5206\u3051\u3092\u81ea\u52d5\u5316\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u6709\u52b9\u306a\u624b\u6bb5\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u500b\u5225\u306e\u914d\u616e\u304c\u5fc5\u8981\u306a\u5834\u9762\u3067\u306f\u3001\u6709\u4eba\u5bfe\u5fdc\u3078\u306e\u5186\u6ed1\u306a\u5f15\u304d\u7d99\u304e\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u9867\u5ba2\u306b\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3055\u305b\u306a\u3044\u3088\u3046\u3001AI\u3084IVR\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u9023\u643a\u3055\u305b\u3001\u9867\u5ba2\u306e\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/JP-SoCX-26-Cover.webp\" alt=\"2026\u5e74\u7248 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u30ec\u30dd\u30fc\u30c8\" width=\"432\" height=\"260\" \/><\/p>\n<p>&nbsp;<\/p>\n<p class=\"font-weight-bold\">2026\u5e74\u7248 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u30ec\u30dd\u30fc\u30c8<\/p>\n<p><strong class=\"font-weight-bold\">AI\u6642\u4ee3\u306b\u6c42\u3081\u3089\u308c\u308b\u9867\u5ba2\u4f53\u9a13\u3068\u306f\uff1f<br \/>\n<\/strong>\u9867\u5ba2\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u4f01\u696d\u306b\u306f\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002Genesys\u306e\u6700\u65b0\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306e\u671f\u5f85\u306e\u5909\u5316\u3084AI\u6d3b\u7528\u306e\u52d5\u5411\u3001CX\u30ea\u30fc\u30c0\u30fc\u304c\u76f4\u9762\u3059\u308b\u8ab2\u984c\u3092\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u8abf\u67fb\u30c7\u30fc\u30bf\u304b\u3089\u660e\u3089\u304b\u306b\u3057\u3066\u3044\u307e\u3059\u3002AI\u3068\u4eba\u306e\u9023\u643a\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u7d71\u5408\u306a\u3069\u3001\u3053\u308c\u304b\u3089\u306eCX\u6226\u7565\u306b\u5f79\u7acb\u3064\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\">\u7121\u6599\u30ec\u30dd\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<br \/>\n<\/a><br \/>\n<\/button><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2 id=\"link05\" style=\"font-size: 1.75rem;\">5. IVR \u30b5\u30fc\u30d3\u30b9\u306e\u9078\u3073\u65b9<\/h2>\n<p>IVR \u306b\u306f\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30d3\u30b9\u304c\u3042\u308a\u3001\u6a5f\u80fd\u3084\u4fa1\u683c\u306a\u3069\u306b\u3088\u3063\u3066\u4f01\u696d\u306b\u9069\u3059\u308b\u88fd\u54c1\u306f\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002\u305d\u3053\u3067\u3053\u3053\u304b\u3089\u306f\u3001 IVR \u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u3068\u304d\u306b\u899a\u3048\u3066\u304a\u304d\u305f\u30443\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u3042\u308b\u304b<\/h3>\n<p>IVR \u9078\u3073\u3067\u3082\u3063\u3068\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u9078\u5b9a\u524d\u306b\u306f\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u8ab2\u984c\u306e\u6d17\u3044\u51fa\u3057\u3068\u5bfe\u7b56\u306e\u8003\u6848\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>IVR \u306b\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u88fd\u54c1\u3054\u3068\u306b\u7570\u306a\u308a\u307e\u3059\u3002\u57fa\u672c\u7684\u306a\u5272\u308a\u632f\u308a\u6a5f\u80fd\u4ee5\u5916\u306b\u3082\u3001\u9332\u97f3\u6a5f\u80fd\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u6a5f\u80fd\u3001\u3042\u3075\u308c\u547c\u3084\u653e\u68c4\u547c\u5bfe\u7b56\u6a5f\u80fd\u306a\u3069\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u88fd\u54c1\u3082\u3042\u308a\u307e\u3059\u3002\u81ea\u793e\u306e\u8ab2\u984c\u3068\u88fd\u54c1\u306e\u5f37\u307f\u3092\u628a\u63e1\u3057\u3001\u81ea\u793e\u306b\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304b\u30af\u30e9\u30a6\u30c9\u578b<\/h3>\n<p>IVR \u306b\u306f\u3001\u793e\u5185\u30b5\u30fc\u30d0\u30fc\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u7f6e\u304f\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u3068\u3001\u5916\u90e8\u30b5\u30fc\u30d0\u30fc\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u7f6e\u304f\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u7d30\u304b\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u4e00\u65b9\u3001\u4fdd\u5b88\u7ba1\u7406\u304c\u5fc5\u8981\u3001\u521d\u671f\u8cbb\u7528\u304c\u9ad8\u984d\u3068\u3044\u3063\u305f\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u578b\u306f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u3082\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u5e45\u306f\u6e1b\u308a\u307e\u3059\u304c\u3001\u4fdd\u5b88\u7ba1\u7406\u304c\u4e0d\u8981\u3001\u5c0e\u5165\u8cbb\u7528\u304c\u6bd4\u8f03\u7684\u5b89\u4fa1\u3001\u3064\u306d\u306b\u6700\u65b0\u306e\u74b0\u5883\u3092\u5229\u7528\u3067\u304d\u308b\u306a\u3069\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5951\u7d04\u30fb\u4fa1\u683c\u5f62\u614b<\/h3>\n<p>IVR \u306e\u5951\u7d04\u30fb\u4fa1\u683c\u5f62\u614b\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u30af\u30e9\u30a6\u30c9\u578b\u3067\u7570\u306a\u308a\u307e\u3059\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u8cb7\u3044\u5207\u308a\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306f\u30a2\u30ab\u30a6\u30f3\u30c8\u5358\u4f4d\u3067\u306e\u6708\u984d\u30fb\u5e74\u984d\u5951\u7d04\u306e\u30b1\u30fc\u30b9\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u8ffd\u52a0\u8cbb\u7528\u304c\u304b\u304b\u3089\u306a\u3044\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u5206\u3001\u521d\u671f\u8cbb\u7528\u306f\u9ad8\u984d\u3067\u3059\u3002\u4e00\u65b9\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306f\u5fc5\u8981\u306b\u5fdc\u3058\u305f\u984d\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3067\u304d\u3001\u90fd\u5ea6\u3001\u4e88\u7b97\u898f\u6a21\u3092\u5909\u66f4\u3057\u3066\u3044\u3051\u308b\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6700\u65b0AI\u3092\u5165\u308c\u305f\u6a5f\u80fd\u304c\u3042\u308b\u304b<\/h3>\n<p><span style=\"font-weight: 400;\">AI IVR\u3092\u691c\u8a0e\u3055\u308c\u308b\u969b\u306f\u3001IVR\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u4ed6\u306e\u6a5f\u80fd\u306b\u304a\u3044\u3066\u3082AI\u3092\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3044\u305f\u3057\u307e\u3059\u3002\u9867\u5ba2\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u7ba1\u7406\u8005\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002\u4e3b\u306a\u6d3b\u7528\u4f8b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u805e\u304d\u53d6\u308a\u3092\u81ea\u52d5\u5316\u3067\u304d\u308b\u9867\u5ba2\u3092\u9069\u5207\u306a\u7a93\u53e3\u3078\u6848\u5185\u3057\u3084\u3059\u304f\u306a\u308b\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u4f1a\u8a71\u5185\u5bb9\u3092\u5f15\u304d\u7d99\u3050\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308bWeb\u3001SMS\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u4ed6\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u8a98\u5c0e\u306b\u3088\u308a\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u7279\u306b\u6ce8\u76ee\u3057\u305f\u3044\u306e\u306f\u3001AI\u304c\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u81ea\u52d5\u3067\u628a\u63e1\u3067\u304d\u308b\u70b9\u3067\u3059\u3002\u756a\u53f7\u9078\u629e\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u3057\u3065\u3089\u3044\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u9069\u5207\u306a\u7a93\u53e3\u3078\u306e\u632f\u308a\u5206\u3051\u3084\u4e00\u6b21\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001AI\u304c\u805e\u304d\u53d6\u3063\u305f\u5185\u5bb9\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5f15\u304d\u7d99\u3050\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u624b\u9593\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002\u96fb\u8a71\u5bfe\u5fdc\u4ef6\u6570\u306e\u524a\u6e1b\u3060\u3051\u3067\u306a\u304f\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link06\" style=\"font-size: 1.75rem;\">6. AI IVR \u3092\u4e0a\u624b\u306b\u6d3b\u7528\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316<\/h2>\n<p><span style=\"font-weight: 400;\">AI IVR\u306f\u3001\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3001\u7528\u4ef6\u306e\u805e\u304d\u53d6\u308a\u304b\u3089\u81ea\u52d5\u56de\u7b54\u3001\u6700\u9069\u306a\u7a93\u53e3\u3078\u306e\u6848\u5185\u3001\u6709\u4eba\u5bfe\u5fdc\u3078\u306e\u5f15\u304d\u7d99\u304e\u307e\u3067\u3092\u652f\u63f4\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u5fc5\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u74b0\u5883\u3092\u6574\u3048\u3089\u308c\u308b\u3053\u3068\u304b\u3089\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u554f\u3044\u5408\u308f\u305b\u5897\u52a0\u3078\u306e\u5bfe\u5fdc\u7b56\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">AI IVR\u306e\u4ed5\u7d44\u307f\u3068\u4e3b\u306a\u6a5f\u80fd<\/h3>\n<p><span style=\"font-weight: 400;\">AI IVR\u306f\u3001\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u3092\u97f3\u58f0\u8a8d\u8b58\u306b\u3088\u3063\u3066\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u3001\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\u306b\u3088\u3063\u3066\u7528\u4ef6\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u305d\u306e\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3001\u81ea\u52d5\u56de\u7b54\u3092\u884c\u3063\u305f\u308a\u3001\u6700\u9069\u306a\u62c5\u5f53\u7a93\u53e3\u3078\u632f\u308a\u5206\u3051\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u300c\u4f4f\u6240\u5909\u66f4\u3092\u3057\u305f\u3044\u300d\u300c\u4e88\u7d04\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u767a\u8a71\u3092AI\u304c\u7406\u89e3\u3057\u3001\u5fc5\u8981\u306a\u624b\u7d9a\u304d\u3084\u62c5\u5f53\u90e8\u7f72\u3078\u6848\u5185\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001FAQ\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u81ea\u52d5\u3067\u56de\u7b54\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8fd1\u5e74\u3067\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ai-agent\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3084CRM\u3068\u9023\u643a\u3057\u3001\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u6d3b\u7528\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u30b1\u30fc\u30b9\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">AI IVR\u306e\u6d3b\u7528\u30b7\u30fc\u30f3<\/h3>\n<p><span style=\"font-weight: 400;\">AI IVR\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3084\u7a93\u53e3\u6848\u5185\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30b7\u30fc\u30f3\u3067\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u4e3b\u306a\u6d3b\u7528\u4f8b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u81ea\u52d5\u56de\u7b54<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4e88\u7d04\u53d7\u4ed8\u30fb\u5909\u66f4\uff1a<\/span><span style=\"font-weight: 400;\">\u672c\u4eba\u78ba\u8a8d\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u78ba\u8a8d\u62c5\u5f53\u90e8\u7f72\u3078\u306e\u632f\u308a\u5206\u3051Web\u30fbSMS\u30fb\u30c1\u30e3\u30c3\u30c8\u3078\u306e\u8a98\u5c0e<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u55b6\u696d\u6642\u9593\u3084\u6599\u91d1\u6848\u5185\u3001\u5951\u7d04\u5185\u5bb9\u306e\u78ba\u8a8d\u306a\u3069\u3001\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u81ea\u52d5\u56de\u7b54\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u4ef6\u6570\u3092\u6e1b\u3089\u305b\u308b\u305f\u3081\u3001\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e\u3084\u696d\u52d9\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092AI\u304c\u7406\u89e3\u3057\u3001\u9069\u5207\u306a\u62c5\u5f53\u8005\u3084\u90e8\u7f72\u3078\u632f\u308a\u5206\u3051\u3089\u308c\u308b\u70b9\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u8ee2\u9001\u56de\u6570\u3084\u305f\u3089\u3044\u56de\u3057\u3092\u6e1b\u3089\u3057\u3001\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u5fc5\u8981\u306a\u5bfe\u5fdc\u3078\u9032\u307f\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u5185\u5bb9\u306b\u5fdc\u3058\u3066FAQ\u30da\u30fc\u30b8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001SMS\u306a\u3069\u3078\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u81ea\u8eab\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u3082\u4fc3\u9032\u3067\u304d\u307e\u3059\u3002<\/span><\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/DSC_1673.jpg\" alt=\"Dsc 1673\" width=\"419\" height=\"279\" \/><\/p>\n<p>&nbsp;<\/p>\n<p class=\"font-weight-bold\">\u3010\u95a2\u9023\u4e8b\u4f8b\u3011\u682a\u5f0f\u4f1a\u793e\u7d00\u967d\u9280\u884c<\/p>\n<p>\u30af\u30e9\u30a6\u30c9\u306e\u6d3b\u7528\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306a\u3069\u3092\u99c6\u4f7f\u3057<br \/>\n\u975e\u5bfe\u9762\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3068\u52b9\u7387\u5316\u3092\u4e21\u7acb<\/p>\n<p>2018 \u5e74\u304b\u3089 GenesysCloud\u2122 \u3092\u5229\u7528\u3057\u3001\u975e\u5bfe\u9762\u9867\u5ba2\u5bfe\u5fdc\u306e\u6700\u524d\u7dda\u3067\u3042\u308b\u30c0\u30a4\u30ec\u30af\u30c8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u6539\u5584\u3092\u9032\u3081\u3066\u304d\u307e\u3057\u305f\u3002\u65e2\u306b\u591a\u304f\u306e\u696d\u52d9\u3067 Genesys Cloud \u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001IVR\u3001\u751f\u6210 AI \u306a\u3069\u3092\u5229\u7528\u3057\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3092\u5171\u306b\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/kiyobank\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2 id=\"link07\" style=\"font-size: 1.75rem;\">GenesysCloud\u3067\u5b9f\u73fe\u3059\u308bAI IVR<\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-644674\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1.png\" alt=\"\" width=\"714\" height=\"402\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1.png 1600w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-580x326.png 580w\" sizes=\"(max-width: 714px) 100vw, 714px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u306f\u3001AI IVR\u3092\u542b\u3080<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3067\u3059\u3002\u96fb\u8a71\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3060\u3051\u3067\u306a\u304f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">AI<\/a>\u3084<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u6700\u9069\u5316\u3067\u304d\u308b\u74b0\u5883\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/IVR-Hero-Image-hidef.png\" alt=\"Ivr hero image hidef\" width=\"323\" height=\"190\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u3092\u6d3b\u7528\u3057\u305f\u30af\u30e9\u30a6\u30c9\u578bIVR\u3067\u96fb\u8a71\u5bfe\u5fdc\u3092\u52b9\u7387\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u3067\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305fIVR\u306b\u3088\u3063\u3066\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3001\u81ea\u52d5\u5fdc\u7b54\u3084\u9069\u5207\u306a\u7a93\u53e3\u3078\u306e\u632f\u308a\u5206\u3051\u3092\u652f\u63f4\u3067\u304d\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u306e\u4e00\u6b21\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3084\u5fdc\u7b54\u901f\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"wp-image-648575 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1.webp\" alt=\"Woman smiling in a caf\u00e9, on a phone call and glancing at her watch, beside a chat message card and glossy red 3D shapes.\" width=\"325\" height=\"183\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1.webp 491w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-300x169.webp 300w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-256x144.webp 256w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-374x210.webp 374w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-293x165.webp 293w\" sizes=\"(max-width: 325px) 100vw, 325px\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u81ea\u7136\u306a\u81ea\u5df1\u89e3\u6c7a\u3092\u652f\u63f4<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306b\u3088\u308b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u81ea\u7136\u306a\u4f1a\u8a71\u5f62\u5f0f\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002FAQ\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u9023\u643a\u3057\u306a\u304c\u3089\u56de\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u30b1\u30fc\u30b9\u3082\u5897\u3084\u305b\u307e\u3059\u3002<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/virtual-agents\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/justomer-journey-orchestration-hdr-img.webp\" alt=\"Justomer journey orchestration hdr img\" width=\"324\" height=\"190\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4f1a\u8a71\u5185\u5bb9\u3092\u5f15\u304d\u7d99\u3050\u30b9\u30e0\u30fc\u30ba\u306a\u6709\u4eba\u5bfe\u5fdc<\/h3>\n<p><span style=\"font-weight: 400;\">AI IVR\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u3084\u308a\u53d6\u308a\u3067\u5f97\u305f\u60c5\u5831\u306f\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u9867\u5ba2\u304c\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-orchestration\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/digital-lobby-screenshot-1-hidef.png\" alt=\"Digital lobby screenshot 1 hidef\" width=\"334\" height=\"199\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u97f3\u58f0\u30fbWeb\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u307e\u305f\u3044\u3060\u9867\u5ba2\u4f53\u9a13\u3092\u8a2d\u8a08<\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u306f\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u3001Web\u3001SMS\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u306a\u3069\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u3066\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306f\u5229\u7528\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u5909\u3048\u3066\u3082\u4e00\u8cab\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u305f\u3081\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">AI IVR\u306f\u3001\u5358\u306a\u308b\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u6700\u9069\u306a\u5bfe\u5fdc\u3078\u5c0e\u304f\u9867\u5ba2\u63a5\u70b9\u306e\u30cf\u30d6\u3068\u3057\u3066\u9032\u5316\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3067\u306f\u3001AI IVR\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u696d\u52d9\u52b9\u7387\u3092\u4e21\u7acb\u3059\u308b\u304b\u304c\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"wp-image-415736 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png\" alt=\"\" width=\"278\" height=\"278\" srcset=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png 600w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-300x300.png 300w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-144x144.png 144w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-566x566.png 566w\" sizes=\"(max-width: 278px) 100vw, 278px\" \/><\/p>\n<p>&nbsp;<\/p>\n<pre data-pm-slice=\"1 1 []\"><\/pre>\n<p class=\"font-weight-normal font-weight-bold text-24 text-22\" data-pm-slice=\"1 1 []\">Genesys Cloud\u3067\u3001AI IVR\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u3082\u3063\u3068\u30b9\u30de\u30fc\u30c8\u306b<\/p>\n<p>Genesys Cloud\u306a\u3089\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u7136\u306a\u97f3\u58f0\u5bfe\u8a71\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u81ea\u52d5\u5316\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u5f15\u304d\u7d99\u304e\u3092\u5b9f\u73fe\u3002\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3057\u306a\u304c\u3089\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068CX\u5411\u4e0a\u3092\u4e21\u7acb\u3057\u307e\u3059\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/tour\">Genesys Cloud\u3092\u8a66\u3057\u3066\u307f\u308b<\/a><br \/>\n<\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408 [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":109082,"template":"","tax_priority":[55],"tax_blogtype":[17748],"tax_blogcategory":[13264,13116],"tax_contenttheme":[14862,14864,14863],"tax_bundle":[],"tax_contenttheme2":[16103,16155,16126],"tax_capability_sitewide":[18174,16261],"tax_products_programs":[17529],"tax_buying_job":[],"tax_buyer_persona":[16922,16892],"tax_sector":[16964,16983,17022,17063,17042,16929],"tax_segment":[17142,17119],"class_list":["post-501856","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-55","tax_blogtype-genesys-ja-jp","tax_blogcategory-ivr-ja-jp","tax_blogcategory-cloud-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_contenttheme-level-up-your-technology-ja-jp","tax_contenttheme-improve-employee-experience-ja-jp","tax_contenttheme2-grow-your-business-ja-jp","tax_contenttheme2-improve-employee-experience-ja-jp","tax_contenttheme2-improve-customer-experience-ja-jp","tax_capability_sitewide-cloud-migration-ja-jp","tax_capability_sitewide-digital-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp","tax_buyer_persona-technical-ja-jp","tax_buyer_persona-business-ja-jp","tax_sector-healthcare-ja-jp","tax_sector-industrial-ja-jp","tax_sector-public-ja-jp","tax_sector-technology-ja-jp","tax_sector-retail-ja-jp","tax_sector-financial-ja-jp","tax_segment-smb-ja-jp","tax_segment-midsized-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/501856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/501856\/revisions"}],"predecessor-version":[{"id":653745,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/501856\/revisions\/653745"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/109082"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=501856"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=501856"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=501856"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=501856"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=501856"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=501856"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=501856"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=501856"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=501856"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=501856"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=501856"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=501856"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=501856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}