{"id":501152,"date":"2023-12-12T22:30:03","date_gmt":"2023-12-13T06:30:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=501152"},"modified":"2023-12-12T22:30:03","modified_gmt":"2023-12-13T06:30:03","slug":"what-is-cti","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cti","title":{"rendered":"CTI \u3068\u306f\uff1f\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u30fb\u4ed5\u7d44\u307f\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3001\u4ed6\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CX) \u306e\u5411\u4e0a\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n<p class=\"text-26\"><strong>\u76ee\u6b21<\/strong><\/p>\n<ol>\n<li><a href=\"#link01\">CTI (\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3) \u3068\u306f<\/a><\/li>\n<li><a href=\"#link02\">CTI \u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03 (\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u30af\u30e9\u30a6\u30c9\u578b)<\/a><\/li>\n<li><a href=\"#link03\">CTI \u30b7\u30b9\u30c6\u30e0\u304c\u5099\u3048\u308b\u57fa\u672c\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"#link04\">CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u3079\u304d\u30b1\u30fc\u30b9<\/a><\/li>\n<li><a href=\"#link05\">\u30af\u30e9\u30a6\u30c9\u578b\u306e CTI \u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u6210\u529f\u4e8b\u4f8b<\/a><\/li>\n<li><a href=\"#link06\">\u5916\u90e8\u74b0\u5883\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b<\/a><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><a id=\"link01\"><\/a>CTI (\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3) \u3068\u306f\uff1f<\/h2>\n<p>CTI (Computer Telephony Integration) \u3068\u306f\u3001\u96fb\u8a71\u3084 FAX \u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001 SNS \u3001\u30a2\u30d7\u30ea\u3067\u884c\u3063\u3066\u3044\u308b\u767a\u4fe1\u8005\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092\u4ecb\u3057\u3066\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3068\u632f\u308a\u5206\u3051\u308b\u4ed5\u7d44\u307f\u3092\u6301\u3064\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n<p>CTI \u306f PBX (\u69cb\u5185\u4ea4\u63db\u6a5f) \u3084 CRM (\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0) \u3001\u901a\u8a71\u9332\u97f3\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u304b\u3089\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u3057\u3066\u3001\u9069\u5207\u304b\u3064\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3092\u52b9\u7387\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h2><a id=\"link02\"><\/a>CTI \u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03 (\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u30af\u30e9\u30a6\u30c9\u578b)<\/h2>\n<p>CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5b9f\u969b\u306b\u5c0e\u5165\u3057\u3088\u3046\u3068\u3059\u308b\u969b\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u307e\u305f\u306f\u30af\u30e9\u30a6\u30c9\u578b\u306e\u3069\u3061\u3089\u304b\u3092\u9078\u3070\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u305e\u308c\u306b\u3069\u306e\u3088\u3046\u306a\u7279\u5fb4\u304c\u3042\u308b\u306e\u304b\u3001\u6bd4\u8f03\u3057\u3066\u307f\u307e\u3057\u3087\u3046 \u3002<\/p>\n<table class=\" alignleft\" style=\"height: 195px; width: 97.4684%; border-collapse: collapse; border-style: solid; border-color: #000000; background-color: #fcf7f7;\">\n<tbody>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u30af\u30e9\u30a6\u30c9\u578b<\/strong><\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/strong><\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 27px; border-style: solid; border-color: #000000;\"><strong>\u5c0e\u5165\u8cbb\u7528<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 27px; border-style: solid; border-color: #000000;\">\u521d\u671f\u6295\u8cc7\u306f\u6bd4\u8f03\u7684\u4f4e\u304f\u6291\u3048\u3089\u308c\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 27px; border-style: solid; border-color: #000000;\">\u8a2d\u5099\u3092\u4fdd\u6709\u3059\u308b\u305f\u3081\u521d\u671f\u6295\u8cc7\u304c\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u904b\u7528\u30fb\u7ba1\u7406\u30b3\u30b9\u30c8<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30a4\u30f3\u30d5\u30e9\u306e\u7ba1\u7406\u306f\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u304c\u884c\u3046\u305f\u3081\u8ca0\u62c5\u304c\u5c11\u306a\u3044\u3002\u5f93\u91cf\u5236\u30fb\u5b9a\u984d\u5236\u306b\u306a\u308b\u305f\u3081\u306b\u9577\u671f\u9593\u3067\u4f7f\u7528\u3059\u308b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u3082\u30e9\u30f3\u30cb\u30f3\u30b0\u8cbb\u7528\u304c\u9ad8\u304f\u306a\u308b\u5834\u5408\u3082\u3042\u308b\u304c\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u66f4\u65b0\u8cbb\u7528\u304c\u767a\u751f\u3057\u306a\u3044\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u904b\u7528\u304b\u3089\u7ba1\u7406\u307e\u3067\u3059\u3079\u3066\u81ea\u793e\u3067\u884c\u3046\u306e\u3067\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308a\u3084\u3059\u3044\u3002\u5927\u898f\u6a21\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u5408\u3001\u9577\u671f\u9593\u3067\u898b\u308b\u3068\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u3092\u4f4e\u304f\u6291\u3048\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308b\u304c\u3001\u6570\u5e74\u306b\u4e00\u5ea6\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u5c0e\u5165\u30b9\u30d4\u30fc\u30c9<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u7d4c\u7531\u306b\u3088\u308a\u77ed\u671f\u9593\u3067\u306e\u5c0e\u5165\u304c\u53ef\u80fd\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u793e\u5185\u306e\u74b0\u5883\u69cb\u7bc9\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u6bd4\u8f03\u7684\u77ed\u671f\u9593\u3067\u65b0\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u65b0\u6a5f\u80fd\u8ffd\u52a0\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30b5\u30fc\u30d3\u30b9\u696d\u8005\u306b\u4f9d\u5b58\u3059\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u81ea\u793e\u304c\u5e0c\u671b\u3059\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u53ef\u80fd\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30b7\u30b9\u30c6\u30e0\u306b\u4f9d\u5b58\u3059\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u81ea\u793e\u304c\u6c42\u3081\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u62e1\u5f35\u6027<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30b7\u30b9\u30c6\u30e0\u306b\u4f9d\u5b58\u3059\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u81ea\u793e\u304c\u6c42\u3081\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u7279\u5fb4<\/h3>\n<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u7279\u5fb4\u306f\u3001\u81ea\u793e\u5c02\u7528\u30b7\u30b9\u30c6\u30e0\u3092\u958b\u767a\u30fb\u5c0e\u5165\u3067\u304d\u308b\u70b9\u3067\u3059\u3002\u81ea\u793e\u3067\u30b5\u30fc\u30d0\u30fc\u3092\u4fdd\u6709\u307e\u305f\u306f\u65b0\u898f\u306b\u8a2d\u7f6e\u3057\u3001\u793e\u5185\u30b7\u30b9\u30c6\u30e0\u306e\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u65e2\u5b58\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u304b\u3057\u306a\u304c\u3089\u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u9078\u629e\u3057\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u4f5c\u308a\u4e0a\u3052\u3066\u3044\u304f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002 CRM \u3084 SFA (\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb) \u3068\u3082\u9023\u643a\u3055\u305b\u3084\u3059\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u4e00\u65b9\u3067\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u958b\u767a\u30fb\u5c0e\u5165\u3084\u7dad\u6301\u306b\u304b\u304b\u308b\u6642\u9593\u3084\u8cbb\u7528\u306a\u3069\u306e\u30b3\u30b9\u30c8\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306b\u6bd4\u3079\u3066\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u81ea\u793e\u30b5\u30fc\u30d0\u30fc\u306b CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u307e\u3059\u306e\u3067\u3001\u30b5\u30fc\u30d0\u30fc\u306e\u4fdd\u5b88\u3092\u542b\u3081\u305f CTI \u30b7\u30b9\u30c6\u30e0\u306e\u904b\u7528\u7ba1\u7406\u3092\u3067\u304d\u308b\u4eba\u6750\u304c\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u305f\u3001\u65b0\u3057\u3044\u6280\u8853\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u67d4\u8edf\u304b\u3064\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u53d6\u308a\u8fbc\u3080\u306e\u304c\u96e3\u3057\u304f\u3001\u9867\u5ba2\u306e\u6d88\u8cbb\u884c\u52d5\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u7d44\u307f\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u30af\u30e9\u30a6\u30c9\u578b\u306e\u7279\u5fb4<\/h3>\n<p>\u30af\u30e9\u30a6\u30c9\u578b\u306e\u7279\u5fb4\u306f\u3001\u81ea\u793e\u3067 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u958b\u767a\u3084\u7ba1\u7406\u904b\u7528\u3092\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u70b9\u3067\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u63d0\u4f9b\u4f1a\u793e\u304c\u958b\u767a\u3057\u305f CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u7d4c\u7531\u3067\u5229\u7528\u3057\u307e\u3059\u306e\u3067\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u6599\u3092\u542b\u3080\u5c0e\u5165\u8cbb\u7528\u3084\u7dad\u6301\u306b\u304b\u304b\u308b\u6708\u984d\u8cbb\u7528\u304c\u5c11\u306a\u3044\u3068\u3044\u3048\u307e\u3059\u3002\u5229\u7528\u958b\u59cb\u307e\u3067\u306b\u8981\u3059\u308b\u6642\u9593\u3082\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u77ed\u3044\u3067\u3059\u3002<\/p>\n<p>\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u63a5\u7d9a\u3067\u304d\u308b\u30c7\u30d0\u30a4\u30b9\u3068\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30a2\u30af\u30bb\u30b9\u304c\u3042\u308c\u3070\u3001\u5834\u6240\u3092\u9078\u3070\u305a\u306b CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u65b0\u305f\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u308b\u969b\u3001\u90fd\u5e02\u90e8\u306a\u3069\u30b3\u30b9\u30c8\u306e\u9ad8\u3044\u5834\u6240\u3092\u907f\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u305d\u308c\u306b\u52a0\u3048\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30c6\u30ec\u30ef\u30fc\u30af\u3067\u52e4\u52d9\u306a\u3069\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u6bd4\u3079\u308b\u3068\u6bd4\u8f03\u7684\u5bb9\u6613\u306b\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u4e00\u65b9\u3067\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u304c\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u4f1a\u793e\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u70b9\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u578b\u306e\u5834\u5408\u3001\u8907\u6570\u306e\u4f01\u696d\u304c\u540c\u3058\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u307e\u3059\u3002\u6700\u8fd1\u3067\u306f API \u9023\u643a\u306a\u3069\u304c\u62e1\u5f35\u3055\u308c\u3064\u3064\u3042\u308b\u3082\u306e\u306e\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u306f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u81ea\u7531\u5ea6\u304c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u3082\u4f4e\u304f\u3001\u65e2\u5b58\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p class=\"text-20\"><strong>\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u969b\u306e\u8981\u4ef6\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff1a\u793e\u5185\u5916\u306e\u8981\u4ef6\u6574\u7406\u306b\u4fbf\u5229\u306a\u30b7\u30fc\u30c8<\/strong><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-161031 alignleft\" src=\"https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp-232x300.png\" alt=\"\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u969b\u306e\u8981\u4ef6\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff1a\u793e\u5185\u5916\u306e\u8981\u4ef6\u6574\u7406\u306b\u4fbf\u5229\u306a\u30b7\u30fc\u30c8\" width=\"232\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp-232x300.png 232w, https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp-111x144.png 111w, https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp.png 480w\" sizes=\"(max-width: 232px) 100vw, 232px\" \/>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u8981\u4ef6\u5b9a\u7fa9\u3001\u793e\u5185\u306b\u304a\u3051\u308b\u8abf\u6574\u4e8b\u9805\u3001\u5916\u90e8\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u306b\u3042\u305f\u3063\u3066\u306e\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u306a\u3069\u3092\u7db2\u7f85\u3057\u305f\u30ea\u30b9\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<br \/>\n\u3053\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u79fb\u884c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u304a\u3053\u306a\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/requiremenet_check_sheet\" target=\"_blank\" rel=\"noopener\"><strong class=\"text-regular\">\u8cc7\u6599\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><a id=\"link03\"><\/a>CTI \u30b7\u30b9\u30c6\u30e0\u304c\u5099\u3048\u308b\u57fa\u672c\u6a5f\u80fd<\/h2>\n<p>CTI\u3000\u30b7\u30b9\u30c6\u30e0\u304c\u5099\u3048\u308b\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\u304b\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u96fb\u8a71\u7740\u4fe1\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff09\u3068\u96fb\u8a71\u767a\u4fe1\uff08\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff09\u3001\u305d\u3057\u3066\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3068\u3044\u3046 3 \u3064\u306e\u30b7\u30fc\u30f3\u3067\u5f79\u7acb\u3064\u6a5f\u80fd\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u96fb\u8a71\u7740\u4fe1 (\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9)<\/h3>\n<p>\u9867\u5ba2\u304b\u3089\u96fb\u8a71\u306e\u7740\u4fe1\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff09\u304c\u3042\u3063\u305f\u5834\u5408\u306b\u5f79\u7acb\u3064\u6a5f\u80fd\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/strong><\/p>\n<p>\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u7740\u4fe1\u3092\u7740\u4fe1\u6642\u306e\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u3001\u9069\u5207\u306b\u5272\u308a\u632f\u308b\u6a5f\u80fd\u3067\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u3084\u6ce8\u6587\u3001\u5909\u66f4\u3001\u30ad\u30e3\u30f3\u30bb\u30eb\u306a\u3069\u3001\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u96fb\u8a71\u306e\u76ee\u7684\u3084\u5fc5\u8981\u306a\u60c5\u5831\u306b\u305f\u3069\u308a\u3064\u3051\u308b\u304b\u3092\u8a2d\u8a08\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p><strong>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09<\/strong><\/p>\n<p>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30b3\u30fc\u30eb\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002\u7a7a\u3044\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3044\u306a\u3044\u3068\u304d\u306b\u9867\u5ba2\u3092\u5f85\u305f\u305b\u3066\u3057\u307e\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u9332\u97f3\u3057\u3066\u304a\u3044\u305f\u97f3\u58f0\u3092\u6d41\u3057\u305f\u308a\u3001\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u3092\u64cd\u4f5c\u3057\u3066\u3082\u3089\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3092\u96fb\u8a71\u306e\u76ee\u7684\u3078\u3068\u8a98\u5c0e\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u30dc\u30bf\u30f3\u64cd\u4f5c\u3067\u77e5\u308a\u3001\u30d5\u30a9\u30ed\u30fc\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>ACD\u6a5f\u80fd (\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d)<\/strong><\/p>\n<p>ACD \u3068\u306f\u3001\u300cAutomatic Call Distribution\u300d\u3092\u7565\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u8ca0\u62c5\u3092\u5747\u7b49\u306b\u3057\u3088\u3046\u3068\u3059\u308b\u6a5f\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u306e\u96fb\u8a71\u306e\u76ee\u7684\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u306a\u3069\u306b\u3088\u3063\u3066\u3001\u5bfe\u5fdc\u6642\u9593\u306f\u90fd\u5ea6\u5909\u308f\u308a\u307e\u3059\u304c\u3001\u7a7a\u3044\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4e2d\u3067\u3082\u5f85\u3061\u6642\u9593\u304c\u9577\u3044\u4eba\u306b\u30b3\u30fc\u30eb\u3092\u56de\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30e1\u30c3\u30bb\u30fc\u30b8 (\u96fb\u5b50\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u30fbSNS)<\/strong><\/p>\n<p>\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u4e2d\u306e\u9867\u5ba2\u3068\u306e\u9593\u3067\u3084\u308a\u3068\u308a\u3055\u308c\u305f\u96fb\u5b50\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3092\u8a18\u9332\u3057\u3001\u305d\u306e\u5185\u5bb9\u3092\u898b\u306a\u304c\u3089\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u3088\u304f\u3042\u308b\u30b1\u30fc\u30b9\u3078\u306e\u5bfe\u5fdc\u7528\u3068\u3057\u3066\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u9001\u4fe1\u4f5c\u696d\u306e\u52b9\u7387\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong>\u753b\u9762\u5171\u6709<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u306e\u753b\u9762\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u3001\u5fc5\u8981\u306a\u6848\u5185\u304c\u53ef\u80fd\u3067\u3059\u3002\u7279\u306b\u753b\u9762\u5171\u6709\u304c\u5f79\u7acb\u3064\u306e\u306f\u3001\u9867\u5ba2\u304c\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u8a2a\u554f\u3057\u3066\u3044\u308b\u5834\u5408\u3068\u3044\u3048\u307e\u3059\u3002\u76f8\u624b\u306e\u30ab\u30fc\u30bd\u30eb\u304c\u898b\u3048\u308b\u306e\u3067\u3001\u4f55\u3092\u6307\u3057\u3066\u3044\u308b\u304b\u304c\u3059\u3050\u306b\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 (FAQ)<\/strong><\/p>\n<p>\u9867\u5ba2\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9023\u7d61\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u81ea\u529b\u3067\u8ab2\u984c\u304c\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u624b\u52a9\u3051\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001 FAQ \u3084\u95a2\u9023\u60c5\u5831\u306e\u691c\u7d22\u6a5f\u80fd\u3001\u9867\u5ba2\u306e\u58f0\u306e\u63b2\u8f09\u306a\u3069\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ca0\u62c5\u6e1b\u3068\u3044\u3046\u5074\u9762\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u3044\u3064\u3069\u3053\u304b\u3089\u3067\u3082\u6709\u4eba\u5bfe\u5fdc\u3092\u6c42\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p><strong>\u95a2\u9023\u8a18\u4e8b\uff1a<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/monitoring_chat_advice_to_lead_to_qs_improvement\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u306e\u30ab\u30ae\u306f\u3001\u901a\u8a71\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30c1\u30e3\u30c3\u30c8\u30a2\u30c9\u30d0\u30a4\u30b9\uff1a\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 TIPS \u3011<\/a><\/p>\n<h3>\u96fb\u8a71\u767a\u4fe1 (\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9)<\/h3>\n<p>\u96fb\u8a71\u53d7\u4fe1\u6642\u306b\u5f79\u7acb\u3064\u6a5f\u80fd\u306e\u591a\u304f\u304c\u3001\u9867\u5ba2\u3078\u767a\u4fe1\uff08\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff09\u3059\u308b\u969b\u306b\u3082\u52b9\u679c\u7684\u3068\u3044\u3048\u307e\u3059\u3002\u96fb\u5b50\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3001 SNS \u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u306f\u3001\u53d7\u767a\u4fe1\u306e\u3069\u3061\u3089\u3067\u3082\u6709\u7528\u3067\u3059\u3002\u96fb\u8a71\u767a\u4fe1\u306e\u969b\u306b\u3001\u4fbf\u5229\u306a\u6a5f\u80fd\u306b\u306f\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u767a\u4fe1<\/strong><\/p>\n<p>\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u767a\u4fe1\u3068\u306f\u3001\u753b\u9762\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u96fb\u8a71\u756a\u53f7\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3060\u3051\u3067\u81ea\u52d5\u7684\u306b\u767a\u4fe1\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u9867\u5ba2\u30ea\u30b9\u30c8\u3084\u67b6\u96fb\u30ea\u30b9\u30c8\u304b\u3089\u3001\u9078\u3093\u3060\u76f8\u624b\u306b\u9593\u9055\u3044\u306a\u304f\u767a\u4fe1\u3067\u304d\u307e\u3059\u3002\u96fb\u8a71\u756a\u53f7\u5165\u529b\u306e\u624b\u9593\u3084\u304b\u3051\u9593\u9055\u3044\u3092\u5c11\u306a\u304f\u3057\u3001\u52b9\u7387\u7684\u306a\u767a\u4fe1\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30aa\u30fc\u30c8\u30b3\u30fc\u30eb<\/strong><\/p>\n<p>\u30aa\u30fc\u30c8\u30b3\u30fc\u30eb\u3068\u306f\u3001\u30ea\u30b9\u30c8\u306b\u5f93\u3063\u3066 1 \u4ef6\u305a\u3064 CTI \u30b7\u30b9\u30c6\u30e0\u304c\u81ea\u52d5\u7684\u306b\u96fb\u8a71\u3092\u304b\u3051\u3066\u3044\u304f\u6a5f\u80fd\u3067\u3059\u3002\u767a\u4fe1\u5148\u306e\u76f8\u624b\u304c\u5fdc\u3058\u305f\u3089\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb<\/strong><\/p>\n<p>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb\u3067\u306f\u3001\u30aa\u30fc\u30c8\u30b3\u30fc\u30eb\u306e\u3088\u3046\u306b 1 \u4ef6\u305a\u3064\u3067\u306f\u306a\u304f\u3001\u8907\u6570\u306e\u96fb\u8a71\u756a\u53f7\u306b\u540c\u6642\u306b\u767a\u4fe1\u3057\u307e\u3059\u3002\u76f8\u624b\u304c\u5fdc\u3058\u305f\u3089\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u4ed5\u7d44\u307f\u306f\u540c\u3058\u3067\u3059\u3002\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb\u3084\u30aa\u30fc\u30c8\u30b3\u30fc\u30eb\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u4f1a\u8a71\u306b\u96c6\u4e2d\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb (CRM) \u3068\u306e\u9023\u643a<\/h3>\n<p>\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\u3068 CTI \u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u304c\u3067\u304d\u308c\u3070\u3001\u96fb\u8a71\u756a\u53f7\u30fb\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u9867\u5ba2\u60c5\u5831\u306b\u7d10\u3065\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5bfe\u5fdc\u4e2d\u306e\u9867\u5ba2\u304c\u65b0\u898f\u9867\u5ba2\u306a\u306e\u304b\u3001\u5229\u7528\u6b74\u306e\u9577\u3044\u512a\u826f\u9867\u5ba2\u306a\u306e\u304b\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8a18\u61b6\u306b\u983c\u308b\u306e\u3067\u306f\u306a\u304f\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u8868\u793a\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u7740\u4fe1\u3084\u96fb\u8a71\u767a\u4fe1\u3001CRM \u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306b\u52a0\u3048\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7ba1\u7406\u5206\u6790\u3059\u308b\u6a5f\u80fd\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u901a\u8a71\u6642\u9593\u3084\u901a\u8a71\u5185\u5bb9\u306e\u5206\u6790\u304b\u3089\u3001\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u304b\u3092\u63d0\u793a\u3055\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<h2><a id=\"link04\"><\/a>CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u3079\u304d\u30b1\u30fc\u30b9<\/h2>\n<p><img decoding=\"async\" class=\"size-medium wp-image-501161 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Blog-CTI-1-1-300x125.png\" alt=\"\" width=\"300\" height=\"125\" srcset=\"https:\/\/www.genesys.com\/media\/Blog-CTI-1-1-300x125.png 300w, https:\/\/www.genesys.com\/media\/Blog-CTI-1-1-1260x525.png 1260w, https:\/\/www.genesys.com\/media\/Blog-CTI-1-1-264x110.png 264w, https:\/\/www.genesys.com\/media\/Blog-CTI-1-1.png 1440w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>CTI\u3000\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u305f\u307b\u3046\u304c\u3044\u3044\u30b1\u30fc\u30b9\u3092\u53d6\u308a\u4e0a\u3052\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u65e2\u5b58\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u3001\u6b21\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u3042\u308b\u5834\u5408\u306b\u306f\u3001CTI\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u6539\u5584\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3>\u5165\u96fb\u304c\u591a\u304f\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u3044\u3066\u3044\u306a\u3044\u30b1\u30fc\u30b9<\/h3>\n<p>\u5165\u96fb\u6570\u306b\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u3044\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u8003\u3048\u3089\u308c\u308b\u539f\u56e0\u306f\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u958b\u59cb\u307e\u3067\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u9577\u304f\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u3066\u3057\u307e\u3046\u306a\u3069\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u5834\u5408\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u3084 ACD \u6a5f\u80fd\u3067\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u3067\u6df7\u307f\u5408\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u4f1d\u3048\u308c\u3070\u3001\u9867\u5ba2\u306f\u300c\u304b\u3051\u76f4\u3059\u300d\u3001\u307e\u305f\u306f\u300c\u5f85\u3064\u300d\u3068\u3044\u3046\u5224\u65ad\u304c\u3067\u304d\u307e\u3059\u3002\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u306e\u64cd\u4f5c\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308c\u3070\u3001\u9867\u5ba2\u304c\u81ea\u3089\u8ab2\u984c\u89e3\u6c7a\u306b\u52d5\u304f\u30b1\u30fc\u30b9\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002 ACD \u6a5f\u80fd\u306a\u3089\u3001\u81ea\u52d5\u7684\u306b\u7a7a\u3044\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30b3\u30fc\u30eb\u3092\u56de\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9867\u5ba2\u5bfe\u5fdc\u306b\u3070\u3089\u3064\u304d\u304c\u3042\u308b<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u3063\u3066\u9867\u5ba2\u5bfe\u5fdc\u306b\u3070\u3089\u3064\u304d\u304c\u3042\u308b\u5834\u5408\u3001\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u4e0d\u8db3\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5bfe\u3059\u308b\u30d5\u30a9\u30ed\u30fc\u304c\u5fc5\u8981\u3067\u3059\u3002 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3067\u3001\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u306b\u4e0d\u5b89\u304c\u3042\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u3001\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u3064\u304d\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u3067\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u3057\u306a\u304c\u3089\u5bfe\u5fdc\u3092\u9032\u3081\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u9332\u97f3\u3057\u305f\u901a\u8a71\u304b\u3089\u82e6\u624b\u5206\u91ce\u3092\u7279\u5b9a\u3057\u3001\u7814\u4fee\u3067\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3092\u56f3\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6750\u78ba\u4fdd\u304c\u96e3\u3057\u3044<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6750\u78ba\u4fdd\u3082\u5927\u304d\u306a\u8ab2\u984c\u3067\u3059\u3002\u5165\u96fb\u306b\u5bfe\u3057\u3066\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u3044\u3066\u3044\u306a\u3044\u30b1\u30fc\u30b9\u3068\u306e\u5171\u901a\u8ab2\u984c\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u5834\u5408\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3057\u3066\u3067\u304d\u308b\u3053\u3068\u306e\u3072\u3068\u3064\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5728\u5b85\u52e4\u52d9\u4f53\u5236\u306e\u6574\u5099\u304c\u3042\u308a\u307e\u3059\u3002 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u53cc\u65b9\u5411\u97f3\u58f0\u5fdc\u7b54\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u81ea\u5b85\u306b\u3044\u3066\u3082\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>\u300c\u9577\u8ddd\u96e2\u306e\u901a\u52e4\u3092\u907f\u3051\u305f\u3044\u300d\u300c\u6642\u9593\u3092\u6709\u52b9\u6d3b\u7528\u3057\u305f\u3044\u300d\u306a\u3069\u3001\u50cd\u304d\u65b9\u306b\u67d4\u8edf\u6027\u3092\u6301\u305f\u305b\u308b\u3053\u3068\u3067\u3001\u52e4\u52d9\u306e\u7d99\u7d9a\u3084\u5fdc\u52df\u306e\u30cf\u30fc\u30c9\u30eb\u3092\u4e0b\u3052\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u30b3\u30ed\u30ca\u798d\u3067\u9ad8\u307e\u3063\u305f\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3078\u306e\u8981\u671b\u306b\u5fdc\u3048\u308b\u3068\u3044\u3046\u610f\u5473\u3067\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u50cd\u304d\u3084\u3059\u3055\u3092\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2><a id=\"link05\"><\/a>\u30af\u30e9\u30a6\u30c9\u578b\u306e CTI \u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u6210\u529f\u4e8b\u4f8b<\/h2>\n<p>\u3053\u3053\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u696d\u52d9\u6539\u5584\u306b\u3064\u306a\u3052\u305f\u4e8b\u4f8b\u3092\u53d6\u308a\u4e0a\u3052\u307e\u3059\u3002 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3001\u3069\u306e\u3088\u3046\u306a\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u305f\u304b\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p class=\"text-20\"><strong>Ignite Travel Group \u69d8<\/strong><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-363800 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Ignite-WHT-BG-300x164.jpg\" alt=\"\" width=\"300\" height=\"164\" srcset=\"https:\/\/www.genesys.com\/media\/Ignite-WHT-BG-300x164.jpg 300w, https:\/\/www.genesys.com\/media\/Ignite-WHT-BG-264x144.jpg 264w, https:\/\/www.genesys.com\/media\/Ignite-WHT-BG-220x120.jpg 220w, https:\/\/www.genesys.com\/media\/Ignite-WHT-BG.jpg 440w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Ignite Travel Group \u306f\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306e\u65c5\u884c\u4ee3\u7406\u5e97\u3067\u3059\u3002\u6cd5\u4eba\u3084\u500b\u4eba\u3001\u89b3\u5149\u30d1\u30fc\u30c8\u30ca\u30fc\u306a\u3069\u5e45\u5e83\u3044\u9867\u5ba2\u306b\u5411\u3051\u3066\u4fa1\u5024\u3042\u308b\u30d1\u30c3\u30b1\u30fc\u30b8\u3092\u63d0\u4f9b\u3057\u3001\u6025\u901f\u306a\u6210\u9577\u3092\u9042\u3052\u3066\u3044\u307e\u3057\u305f\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f 110 \u540d\u3068\u3044\u3046\u898f\u6a21\u3067\u3059\u3002\u4e3b\u529b\u3067\u3042\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u8ca9\u58f2\u65b9\u6cd5\u3092\u4e16\u754c\u5c55\u958b\u3067\u3055\u3089\u306b\u6210\u9577\u3055\u305b\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u5229\u76ca\u7387\u306e\u5411\u4e0a\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u304c\u8ab2\u984c\u3067\u3057\u305f\u3002<\/p>\n<p>\u8ab2\u984c\u89e3\u6c7a\u306b\u5411\u3051\u3066\u691c\u8a0e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u304b\u3063\u305f\u306e\u304c\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3092\u5229\u7528\u3057\u7d9a\u3051\u308b\u304b\u3069\u3046\u304b\u3067\u3059\u3002 110 \u540d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u62b1\u3048\u308b\u30b4\u30fc\u30eb\u30c9\u30b3\u30fc\u30b9\u30c8\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u540c\u793e\u3067\u3082\u3063\u3068\u3082\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u305f\u305f\u3081\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306b\u9b45\u529b\u3092\u611f\u3058\u306a\u304c\u3089\u3082\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u904b\u7528\u3092\u7d9a\u3051\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u4eca\u5f8c\u3082\u7d99\u7d9a\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u5e83\u3044\u30b9\u30da\u30fc\u30b9\u3084\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u8ffd\u52a0\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u51fa\u52e4\u6642\u306b\u3044\u3064\u3082\u6e0b\u6ede\u306b\u5dfb\u304d\u8fbc\u307e\u308c\u3001\u59cb\u696d\u6642\u9593\u306b\u9593\u306b\u5408\u308f\u306a\u3044\u3053\u3068\u304c\u3088\u304f\u8d77\u3053\u308b\u3068\u3044\u3046\u554f\u984c\u3082\u3042\u308a\u307e\u3057\u305f\u3002\u4e16\u754c\u5c55\u958b\u3092\u898b\u636e\u3048\u3001\u77ed\u6642\u9593\u3067 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u5237\u65b0\u3092\u3057\u305f\u3044\u3068\u3044\u3046\u7406\u7531\u304b\u3089\u3001\u540c\u793e\u306f\u30af\u30e9\u30a6\u30c9\u578b\u3078\u306e\u5207\u308a\u66ff\u3048\u3092\u6c7a\u65ad\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u81ea\u5b85\u3067\u52e4\u52d9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u751f\u7523\u6027\u304c\u4e0a\u304c\u308a\u307e\u3057\u305f\u3002\u52b9\u679c\u306f\u305d\u308c\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3092\u5229\u7528\u3057\u3066\u3044\u305f\u969b\u306b\u652f\u6255\u3063\u3066\u3044\u305f\u30e9\u30a4\u30bb\u30f3\u30b9\u8cbb\u7528\u3092 35\uff05 \u524a\u6e1b\u3067\u304d\u305f\u305f\u3081\u3001\u305d\u308c\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7814\u4fee\u306b\u56de\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u5546\u54c1\u306e\u63d0\u6848\u529b\u304c\u9ad8\u307e\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3082\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002<br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/ignite-travel-group\" target=\"_blank\" rel=\"noopener\"><strong>Ignite Travel Group \u306e\u4e8b\u4f8b\u8a73\u7d30\u306f\u3053\u3061\u3089<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link06\"><\/a>\u5916\u90e8\u74b0\u5883\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b<\/h2>\n<p>\u3053\u3053\u307e\u3067 CTI \u30b7\u30b9\u30c6\u30e0\u306b\u95a2\u3059\u308b\u8aac\u660e\u3092\u884c\u3063\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u5b9f\u969b\u306b\u9078\u3076\u969b\u306b\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u3067\u4f55\u3092\u91cd\u8996\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30ed\u30ca\u4ee5\u964d\u3001\u55b6\u696d\u6642\u9593\u3092\u5909\u66f4\u3057\u305f\u308a\u3001\u5728\u5b85\u52e4\u52d9\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3068\u3001\u5916\u7684\u74b0\u5883\u306b\u3088\u3063\u3066\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u3092\u67d4\u8edf\u306b\u5909\u3048\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u52a0\u3048\u3066\u3001\u904b\u7528\u8cbb\u7528\u3092\u4f4e\u6e1b\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u308c\u307e\u3067\u5916\u90e8\u306b\u51fa\u3057\u3066\u3044\u305f\u8a2d\u5b9a\u5909\u66f4\u7b49\u3092\u5185\u88fd\u5316\u3059\u308b\u3068\u3044\u3046\u7406\u7531\u304b\u3089\u30af\u30e9\u30a6\u30c9\u304c\u9078\u3070\u308c\u308b\u3053\u3068\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>CTI 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