{"id":501152,"date":"2023-12-12T22:30:03","date_gmt":"2023-12-13T06:30:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=501152"},"modified":"2026-08-13T02:52:39","modified_gmt":"2026-08-13T09:52:39","slug":"what-is-cti","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cti","title":{"rendered":"CTI\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u9808\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u30af\u30e9\u30a6\u30c9\u6d3b\u7528\u3092\u89e3\u8aac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a>\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u3001CTI\u30b7\u30b9\u30c6\u30e0\u306f\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u57fa\u76e4\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u5316\u3084AI\u3068\u306e\u9023\u643a\u304c\u9032\u3080\u73fe\u5728\u3001\u300cCTI\u3068\u306f\u4f55\u304b\u300d\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u3001\u81ea\u793e\u306b\u6700\u9069\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u300cCTI\u3068\u306f\u4f55\u304b\u300d\u300c\u3069\u306e\u3088\u3046\u306a\u6a5f\u80fd\u304c\u3042\u308b\u306e\u304b\u300d\u300c\u30af\u30e9\u30a6\u30c9\u578b\u3092\u9078\u3076\u3079\u304d\u304b\u300d\u300cAI\u3068\u9023\u643a\u3057\u3066\u6d3b\u7528\u3059\u308b\u3068\u306f\uff1f\u300d\u306a\u3069\u3001\u5c0e\u5165\u691c\u8a0e\u306e\u6bb5\u968e\u3067\u306f\u5206\u304b\u308a\u306b\u304f\u3044\u70b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u672c\u8a18\u4e8b\u3067\u306f\u3001CTI\u306e\u57fa\u790e\u304b\u3089\u6a5f\u80fd\u3001\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u307e\u3067\u3092\u6574\u7406\u3057\u3001\u5c0e\u5165\u691c\u8a0e\u306b\u5fc5\u8981\u306a\u8996\u70b9\u3001\u6bd4\u8f03\u691c\u8a0e\u306b\u5f79\u7acb\u3064\u30dd\u30a4\u30f3\u30c8\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002(2026\/08\/13\u66f4\u65b0)<\/span><\/p>\n<p class=\"text-26\"><strong>\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">CTI (\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3) \u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#link02\">CTI \u30b7\u30b9\u30c6\u30e0\u304c\u5099\u3048\u308b\u57fa\u672c\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"#link03\">CTI\u00d7AI\u306e\u9023\u643a\u3067\u53ef\u80fd\u306b\u306a\u308b\u696d\u52d9\u6539\u5584<\/a><\/li>\n<li><a href=\"#link04\">\u5916\u90e8\u74b0\u5883\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u30af\u30e9\u30a6\u30c9\u578b\u304c\u304a\u3059\u3059\u3081<\/a><\/li>\n<li><a href=\"#link05\">CTI \u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03 (\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u30af\u30e9\u30a6\u30c9\u578b)<\/a><\/li>\n<li><a href=\"#link06\">AI\u5185\u5305\u578b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cGenesys Cloud \u300d<\/a><\/li>\n<li><a href=\"#link07\">\u30af\u30e9\u30a6\u30c9\u578b\u306e CTI \u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u6210\u529f\u4e8b\u4f8b<\/a><\/li>\n<li><a href=\"#link08\">\u305d\u306e\u4ed6CTI\u306b\u95a2\u9023\u3059\u308b\u8cea\u554f\uff08FAQ\uff09<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">CTI (\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3) \u3068\u306f\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">CTI\uff08Computer Telephony Integration\uff09\u3068\u306f\u3001\u96fb\u8a71\uff08\u97f3\u58f0\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u4e0a\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u305f\u3081\u306e\u57fa\u76e4\u6280\u8853\u3067\u3059\u3002<\/span><b>\u901a\u8a71\u3092\u5358\u306a\u308b\u97f3\u58f0\u3068\u3057\u3066\u51e6\u7406\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u3068\u3044\u3063\u305f\u696d\u52d9\u30c7\u30fc\u30bf\u3068\u7d71\u5408\u3057\u3066\u6d3b\u7528\u3067\u304d\u308b\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/b><br \/>\n&nbsp;<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-636684\" src=\"https:\/\/www.genesys.com\/media\/CTI\u306e\u4ed5\u7d44\u307f.png\" alt=\"CTI\u306e\u4ed5\u7d44\u307f\" width=\"1280\" height=\"774\" srcset=\"https:\/\/www.genesys.com\/media\/CTI\u306e\u4ed5\u7d44\u307f.png 1280w, https:\/\/www.genesys.com\/media\/CTI\u306e\u4ed5\u7d44\u307f-300x181.png 300w, https:\/\/www.genesys.com\/media\/CTI\u306e\u4ed5\u7d44\u307f-1260x762.png 1260w, https:\/\/www.genesys.com\/media\/CTI\u306e\u4ed5\u7d44\u307f-238x144.png 238w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><br \/>\n<span style=\"font-weight: 400;\">CTI\u306f\u3001PBX\uff08\u69cb\u5185\u4ea4\u63db\u6a5f\uff09\u3084CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u3001\u901a\u8a71\u9332\u97f3\u30fb\u5206\u6790\u30c4\u30fc\u30eb\u306a\u3069\u3068\u9023\u643a\u3057\u3001\u7740\u4fe1\u6642\u306e\u9867\u5ba2\u60c5\u5831\u306e\u81ea\u52d5\u8868\u793a\u3084\u901a\u8a71\u5c65\u6b74\u306e\u8a18\u9332\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u305f\u3046\u3048\u3067\u8fc5\u901f\u304b\u3064\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3092\u652f\u3048\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">CTI \u30b7\u30b9\u30c6\u30e0\u304c\u5099\u3048\u308b\u57fa\u672c\u6a5f\u80fd<\/h2>\n<p><span style=\"font-weight: 400;\">CTI\u3000\u30b7\u30b9\u30c6\u30e0\u304c\u5099\u3048\u308b\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\u304b\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>\u96fb\u8a71\u7740\u4fe1\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/back-to-basics-inbound-contact-center-software\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/a>\uff09<\/strong>\u3068<strong>\u96fb\u8a71\u767a\u4fe1\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/outbound-call-center-trends\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/a>\uff09<\/strong>\u3001\u305d\u3057\u3066<strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-management-system\">\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/a>\u3068\u306e\u9023\u643a<\/strong>\u3068\u3044\u3046 3 \u3064\u306e\u30b7\u30fc\u30f3\u3067\u5f79\u7acb\u3064\u6a5f\u80fd\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u5f93\u6765\u306e\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306a\u5236\u5fa1\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u306e\u6700\u9069\u5316\u306b\u9650\u754c\u304c\u3042\u308b\u305f\u3081\u3001\u8fd1\u5e74\u3067\u306fAI\u3092\u6d3b\u7528\u3057\u305f\u5206\u6790\u3084\u5224\u65ad\u304c\u7d44\u307f\u5408\u308f\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u5fdc\u5bfe\u3084\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<strong>AI\u306e\u9032\u5316\u306b\u3088\u308b\u6d3b\u7528<\/strong>\u306b\u3082\u89e6\u308c\u3066\u3044\u304d\u307e\u3059\u3002<\/span><br \/>\n&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u96fb\u8a71\u7740\u4fe1 (\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9)<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u96fb\u8a71\u306e\u7740\u4fe1\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff09\u304c\u3042\u3063\u305f\u5834\u5408\u3001CTI\u306f\u901a\u8a71\u3068\u696d\u52d9\u30c7\u30fc\u30bf\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u7d50\u3073\u4ed8\u3051\u308b\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u7740\u4fe1\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\uff08\u30b9\u30af\u30ea\u30fc\u30f3\u30dd\u30c3\u30d7\uff09:<br \/>\n<\/span><\/span>\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u81ea\u52d5\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u901a\u8a71\u958b\u59cb\u3068\u540c\u6642\u306b\u72b6\u6cc1\u3092\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u7684\u78ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">IVR\u30fbACD\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3068\u306e\u9023\u643a\uff1a<br \/>\n<\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-select-ivr\">IVR<\/a>\u3084<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/back-to-basics-enhancing-efficiency-with-acd-call-center-software\">ACD<\/a>\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u9867\u5ba2\u5c5e\u6027\u306b\u5fdc\u3058\u3066\u6700\u9069\u306a\u62c5\u5f53\u8005\u3078\u81ea\u52d5\u632f\u308a\u5206\u3051\u304c\u884c\u308f\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u8ee2\u9001\u306e\u524a\u6e1b\u3084\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/span><\/li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u901a\u8a71\u9332\u97f3\u30fb\u5c65\u6b74\u7ba1\u7406\uff1a<br \/>\n<\/span><\/span>\u901a\u8a71\u5185\u5bb9\u3092\u9332\u97f3\u3057\u3001\u5bfe\u5fdc\u5c65\u6b74\u3068\u3057\u3066\u4fdd\u5b58\u30fb\u7ba1\u7406\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u5fdc\u5bfe\u54c1\u8cea\u306e\u6539\u5584\u3084\u30c8\u30e9\u30d6\u30eb\u6642\u306e\u78ba\u8a8d\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u306a\u3069\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>\u3010\u3082\u3063\u3068\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3011\uff1a<\/strong><br \/>\n<strong><a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/inbound\">\u4fe1\u983c\u3067\u304d\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u9078\u3073\u65b9<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u96fb\u8a71\u767a\u4fe1\uff08\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff09<\/h3>\n<p><span style=\"font-weight: 400;\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u3082\u3001CTI\u306f\u767a\u4fe1\u64cd\u4f5c\u3068\u696d\u52d9\u30c7\u30fc\u30bf\u3092\u9023\u52d5\u3055\u305b\u308b\u57fa\u76e4\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30af\u30ea\u30c3\u30af\u30c8\u30a5\u30b3\u30fc\u30eb\uff08\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u767a\u4fe1\uff09\uff1a<br \/>\n<\/span><span style=\"font-weight: 400;\">CRM\u3084\u9867\u5ba2\u30ea\u30b9\u30c8\u4e0a\u306e\u96fb\u8a71\u756a\u53f7\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3060\u3051\u3067\u767a\u4fe1\u3067\u304d\u308b\u6a5f\u80fd\u3067\u3059\u3002\u756a\u53f7\u306e\u624b\u5165\u529b\u304c\u4e0d\u8981\u306b\u306a\u308b\u305f\u3081\u3001\u767a\u4fe1\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u5165\u529b\u30df\u30b9\u306e\u9632\u6b62\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u767a\u4fe1\u6a5f\u80fd\u3068\u306e\u9023\u643a\uff1a<br \/>\n<\/span><\/span>\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u7ba1\u7406\u3084\u81ea\u52d5\u767a\u4fe1\u6a5f\u80fd\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u7684\u306b\u5927\u91cf\u767a\u4fe1\u3092\u884c\u3048\u307e\u3059\u3002\u30ea\u30b9\u30c8\u7ba1\u7406\u3084\u767a\u4fe1\u7d50\u679c\u306e\u8a18\u9332\u3082\u81ea\u52d5\u5316\u3055\u308c\u3001\u751f\u7523\u6027\u5411\u4e0a\u3068\u9032\u6357\u7ba1\u7406\u306e\u7cbe\u5ea6\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>\u3010\u3082\u3063\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3011\uff1a<\/strong><br \/>\n<strong><a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/outbound\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u3067\u5148\u56de\u308a\u9867\u5ba2\u5bfe\u5fdc<\/a><\/strong><br \/>\n&nbsp;<br \/>\n<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb (CRM) \u3068\u306e\u9023\u643a<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\u3068 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u9023\u643a\u304c\u3067\u304d\u308c\u3070\u3001\u96fb\u8a71\u756a\u53f7\u30fb\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u9867\u5ba2\u60c5\u5831\u306b\u7d10\u3065\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5bfe\u5fdc\u4e2d\u306e\u9867\u5ba2\u304c\u65b0\u898f\u9867\u5ba2\u306a\u306e\u304b\u3001\u5229\u7528\u6b74\u306e\u9577\u3044\u512a\u826f\u9867\u5ba2\u306a\u306e\u304b\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8a18\u61b6\u306b\u983c\u308b\u306e\u3067\u306f\u306a\u304f\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u8868\u793a\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u96fb\u8a71\u7740\u4fe1\u3084\u96fb\u8a71\u767a\u4fe1\u3001CRM \u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306b\u52a0\u3048\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7ba1\u7406\u5206\u6790\u3059\u308b\u6a5f\u80fd\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u901a\u8a71\u6642\u9593\u3084\u901a\u8a71\u5185\u5bb9\u306e\u5206\u6790\u304b\u3089\u3001\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u304b\u3092\u63d0\u793a\u3055\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/span><br \/>\n&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u3010\u3082\u3063\u3068CRM \u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u6a5f\u80fd\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3011\uff1a<\/strong><br \/>\n<strong><a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-and-salesforce\">CX Cloud\uff1aGenesys \u3068 Salesforce \u306e\u9023\u643a<\/a><\/strong><\/span><br \/>\n&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u306e\u6d3b\u7528<\/h3>\n<p><span style=\"font-weight: 400;\">\u8fd1\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u591a\u69d8\u5316\u3084\u4eba\u624b\u4e0d\u8db3\u3001CX\u6307\u6a19\u306e\u91cd\u8996\u3068\u3044\u3063\u305f\u74b0\u5883\u5909\u5316\u306b\u3088\u308a\u3001\u901a\u8a71\u5236\u5fa1\u3084\u7740\u4fe1\u632f\u308a\u5206\u3051\u3068\u3044\u3063\u305f\u5f93\u6765\u306eCTI\u6a5f\u80fd\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\u5834\u9762\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u610f\u56f3\u3084\u611f\u60c5\u306e\u7406\u89e3\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u6700\u9069\u306a\u5224\u65ad\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u97f3\u58f0\u8a8d\u8b58\u3084\u611f\u60c5\u5206\u6790\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u652f\u63f4\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u3001\u5bfe\u5fdc\u5c65\u6b74\u3092\u6d3b\u304b\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3084\u30b8\u30e3\u30fc\u30cb\u30fc\u6700\u9069\u5316\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001CTI\u306e\u57fa\u76e4\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u306a\u304c\u3089\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/voice-services\">\u97f3\u58f0\u8a8d\u8b58<\/a>\uff1a<\/span><\/span>\u901a\u8a71\u5185\u5bb9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7406\u89e3\u3092\u652f\u63f4\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u8a18\u9332\u3084\u5206\u6790\u306b\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u901a\u8a71\u8981\u7d04\u3084\u30ca\u30ec\u30c3\u30b8\u63d0\u793a\u306e\u57fa\u76e4\u3068\u306a\u308a\u3001\u5fdc\u5bfe\u54c1\u8cea\u3068\u5f8c\u51e6\u7406\u52b9\u7387\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\uff1a<\/span><\/span>\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u304b\u3089\u610f\u56f3\u3084\u76ee\u7684\u3092AI\u304c\u89e3\u6790\u3057\u3001\u8a00\u3044\u56de\u3057\u306e\u9055\u3044\u3092\u8e0f\u307e\u3048\u3066\u610f\u56f3\u3084\u76ee\u7684\u3092\u628a\u63e1\u3059\u308b\u6280\u8853\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u8868\u73fe\u304c\u7570\u306a\u3063\u3066\u3082\u540c\u3058\u554f\u3044\u5408\u308f\u305b\u3068\u3057\u3066\u8a8d\u8b58\u3057\u3001\u9069\u5207\u306a\u63a8\u5968\u5fdc\u7b54\u3084\u30ca\u30ec\u30c3\u30b8\u63d0\u793a\u306b\u3064\u306a\u3052\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u81ea\u52d5\u5206\u985e\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u9ad8\u5ea6\u5316\u3092\u652f\u3048\u308b\u57fa\u76e4\u6280\u8853\u3067\u3059\u3002<\/li>\n<li><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\">\u611f\u60c5\u5206\u6790<\/a>\uff1a<\/span><span style=\"font-weight: 400;\">\u58f0\u306e\u30c8\u30fc\u30f3\u3084\u8a71\u3057\u65b9\u3001\u4f7f\u7528\u3055\u308c\u308b\u8a00\u8449\u304b\u3089\u9867\u5ba2\u306e\u611f\u60c5\u72b6\u614b\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u30af\u30ec\u30fc\u30e0\u5146\u5019\u306e\u65e9\u671f\u691c\u77e5\u3084\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5224\u65ad\u3092\u652f\u63f4\u3057\u3001CX\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\">\u5fdc\u7b54\u4e88\u6e2c\u3068\u6700\u9069\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\uff1a<\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u5c65\u6b74\u3001\u30b9\u30ad\u30eb\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u5bfe\u5fdc\u65b9\u6cd5\u3092AI\u304c\u5224\u65ad\u3057\u307e\u3059\u3002\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3068\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002<br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>\u3010\u6700\u65b0\u306eAI\u6a5f\u80fd\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3011\uff1a<br \/>\n<\/strong><\/span><span style=\"font-weight: 400;\"><a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/genesys-ai\">AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316<\/a><\/span><br \/>\n&nbsp;<\/p>\n<h2 id=\"link03\" style=\"font-size: 1.75rem;\">CTI\u00d7AI\u306e\u9023\u643a\u3067\u53ef\u80fd\u306b\u306a\u308b\u696d\u52d9\u6539\u5584<\/h2>\n<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u5834\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u8907\u96d1\u5316\u3084\u4eba\u624b\u4e0d\u8db3\u3001CX\u6307\u6a19\u306e\u9ad8\u5ea6\u5316\u306b\u3088\u308a\u3001CTI\u3060\u3051\u3001\u3042\u308b\u3044\u306fAI\u3060\u3051\u3067\u306f\u89e3\u6c7a\u3057\u304d\u308c\u306a\u3044\u8ab2\u984c\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001AI\u306f\u9867\u5ba2\u306e\u610f\u56f3\u3084\u72b6\u6cc1\u3092\u7406\u89e3\u30fb\u5224\u65ad\u3059\u308b\u5f79\u5272\u3092\u62c5\u3044\u3001CTI\u306f\u901a\u8a71\u5236\u5fa1\u3084\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u3092\u5b9f\u884c\u3059\u308b\u5f79\u5272\u3092\u62c5\u3046\u3068\u3044\u3046\u5f79\u5272\u5206\u62c5\u304c\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u3053\u306e<\/span><b>\u300cAI\u304c\u5224\u65ad\u3057\u3001CTI\u304c\u5236\u5fa1\u3059\u308b\u300d\u9023\u643a\u30e2\u30c7\u30eb\u3053\u305d\u304c\u30012026\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3051\u308b\u73fe\u5b9f\u89e3\u3067\u3059\u3002<\/b><span style=\"font-weight: 400;\">\u4e21\u8005\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u308b\u73fe\u5834\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-636685 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/CTI\u00d7AI\u306e\u9023\u643a\u3067\u53ef\u80fd\u306b\u306a\u308b\u696d\u52d9\u6539\u5584.png\" alt=\"CTI\u00d7AI\u306e\u9023\u643a\u3067\u53ef\u80fd\u306b\u306a\u308b\u696d\u52d9\u6539\u5584\" width=\"1062\" height=\"271\" srcset=\"https:\/\/www.genesys.com\/media\/CTI\u00d7AI\u306e\u9023\u643a\u3067\u53ef\u80fd\u306b\u306a\u308b\u696d\u52d9\u6539\u5584.png 1062w, https:\/\/www.genesys.com\/media\/CTI\u00d7AI\u306e\u9023\u643a\u3067\u53ef\u80fd\u306b\u306a\u308b\u696d\u52d9\u6539\u5584-300x77.png 300w, https:\/\/www.genesys.com\/media\/CTI\u00d7AI\u306e\u9023\u643a\u3067\u53ef\u80fd\u306b\u306a\u308b\u696d\u52d9\u6539\u5584-264x67.png 264w\" sizes=\"(max-width: 1062px) 100vw, 1062px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4e00\u6b21\u5bfe\u5fdc\u306e\u9ad8\u5ea6\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u3092\u81ea\u52d5\u8a8d\u8b58\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u610f\u56f3\u3092\u7279\u5b9a\u3002CTI\u304c\u9069\u5207\u306a\u30b9\u30ad\u30eb\u3092\u6301\u3064\u62c5\u5f53\u8005\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3078\u63a5\u7d9a\u3059\u308b\u3053\u3068\u3067\u3001\u4e00\u6b21\u5bfe\u5fdc\u3067\u306e\u89e3\u6c7a\u7387\uff08FCR\uff09\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u3084\u8ee2\u9001\u56de\u6570\u306e\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u5f37\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u901a\u8a71\u4e2d\u306e\u611f\u60c5\u5909\u5316\u3092\u691c\u77e5\u3057\u3001\u7dca\u6025\u5ea6\u304c\u9ad8\u3044\u5834\u5408\u306fCTI\u304c\u5224\u65ad\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3078\u5373\u6642\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002\u554f\u984c\u306e\u6df1\u523b\u5316\u3092\u9632\u304e\u306a\u304c\u3089\u8fc5\u901f\u306a\u30d5\u30a9\u30ed\u30fc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5411\u4e0a\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u6700\u9069\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u9867\u5ba2\u5c5e\u6027\u3084\u904e\u53bb\u5c65\u6b74\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u3082\u3068\u306b\u6700\u9069\u306a\u5bfe\u5fdc\u5148\u3092\u5224\u65ad\u3057\u3001CTI\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5236\u5fa1\u3057\u307e\u3059\u3002\u4eba\u54e1\u914d\u7f6e\u3084\u30b9\u30ad\u30eb\u306e\u30df\u30b9\u30de\u30c3\u30c1\u3092\u6e1b\u3089\u3057\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3068\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b89\u5b9a\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5f8c\u51e6\u7406\u30fb\u8a18\u9332\u306e\u81ea\u52d5\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">\u901a\u8a71\u7d42\u4e86\u5f8c\u3001AI\u304c\u4f1a\u8a71\u5185\u5bb9\u3092\u8981\u7d04\u3057\u3001\u5bfe\u5fdc\u5c65\u6b74\u3092\u81ea\u52d5\u751f\u6210\u3002CTI\u3092\u901a\u3058\u3066CRM\u306a\u3069\u3078\u8a18\u9332\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5165\u529b\u4f5c\u696d\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308aACW\u77ed\u7e2e\u3068\u696d\u52d9\u8ca0\u8377\u8efd\u6e1b\u304c\u540c\u6642\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><strong class=\"text-20\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/virtual-call-centers-real-connections-in-an-ai-driven-world\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068AI\u6d3b\u7528\u306b\u3088\u308b\u30d3\u30b8\u30cd\u30b9\u5275\u51fa<\/a><\/strong><br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">\u5916\u90e8\u74b0\u5883\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u30af\u30e9\u30a6\u30c9\u578b\u304c\u304a\u3059\u3059\u3081<\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-519430 size-full\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_671300841-scaled-e1715630488152.jpeg\" alt=\"\" width=\"850\" height=\"550\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u307e\u3067 CTI \u30b7\u30b9\u30c6\u30e0\u306b\u95a2\u3059\u308b\u8aac\u660e\u3092\u884c\u3063\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u5b9f\u969b\u306b\u9078\u3076\u969b\u306b\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u3067\u4f55\u3092\u91cd\u8996\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b3\u30ed\u30ca\u4ee5\u964d\u3001\u55b6\u696d\u6642\u9593\u3092\u5909\u66f4\u3057\u305f\u308a\u3001\u5728\u5b85\u52e4\u52d9\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3068\u3001\u5916\u7684\u74b0\u5883\u306b\u3088\u3063\u3066\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u3092\u67d4\u8edf\u306b\u5909\u3048\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u52a0\u3048\u3066\u3001\u904b\u7528\u8cbb\u7528\u3092\u4f4e\u6e1b\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u308c\u307e\u3067\u5916\u90e8\u306b\u51fa\u3057\u3066\u3044\u305f\u8a2d\u5b9a\u5909\u66f4\u7b49\u3092\u5185\u88fd\u5316\u3059\u308b\u3068\u3044\u3046\u7406\u7531\u304b\u3089\u30af\u30e9\u30a6\u30c9\u304c\u9078\u3070\u308c\u308b\u3053\u3068\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CTI \u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u305c\u3072\u5916\u90e8\u74b0\u5883\u306e\u5909\u5316\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u3054\u691c\u8a0e\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link05\" style=\"font-size: 1.75rem;\">CTI \u30b7\u30b9\u30c6\u30e0\u306e\u6bd4\u8f03 (\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u30af\u30e9\u30a6\u30c9\u578b)<\/h2>\n<p>CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5b9f\u969b\u306b\u5c0e\u5165\u3057\u3088\u3046\u3068\u3059\u308b\u969b\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u307e\u305f\u306f\u30af\u30e9\u30a6\u30c9\u578b\u306e\u3069\u3061\u3089\u304b\u3092\u9078\u3070\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u305e\u308c\u306b\u3069\u306e\u3088\u3046\u306a\u7279\u5fb4\u304c\u3042\u308b\u306e\u304b\u3001\u6bd4\u8f03\u3057\u3066\u307f\u307e\u3057\u3087\u3046 \u3002<\/p>\n<table class=\" alignleft\" style=\"height: 195px; width: 97.4684%; border-collapse: collapse; border-style: solid; border-color: #000000; background-color: #fcf7f7;\">\n<tbody>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u30af\u30e9\u30a6\u30c9\u578b<\/strong><\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/strong><\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 27px; border-style: solid; border-color: #000000;\"><strong>\u5c0e\u5165\u8cbb\u7528<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 27px; border-style: solid; border-color: #000000;\">\u521d\u671f\u6295\u8cc7\u306f\u6bd4\u8f03\u7684\u4f4e\u304f\u6291\u3048\u3089\u308c\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 27px; border-style: solid; border-color: #000000;\">\u8a2d\u5099\u3092\u4fdd\u6709\u3059\u308b\u305f\u3081\u521d\u671f\u6295\u8cc7\u304c\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u904b\u7528\u30fb\u7ba1\u7406\u30b3\u30b9\u30c8<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30a4\u30f3\u30d5\u30e9\u306e\u7ba1\u7406\u306f\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u304c\u884c\u3046\u305f\u3081\u8ca0\u62c5\u304c\u5c11\u306a\u3044\u3002\u5f93\u91cf\u5236\u30fb\u5b9a\u984d\u5236\u306b\u306a\u308b\u305f\u3081\u306b\u9577\u671f\u9593\u3067\u4f7f\u7528\u3059\u308b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u3082\u30e9\u30f3\u30cb\u30f3\u30b0\u8cbb\u7528\u304c\u9ad8\u304f\u306a\u308b\u5834\u5408\u3082\u3042\u308b\u304c\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u66f4\u65b0\u8cbb\u7528\u304c\u767a\u751f\u3057\u306a\u3044\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u904b\u7528\u304b\u3089\u7ba1\u7406\u307e\u3067\u3059\u3079\u3066\u81ea\u793e\u3067\u884c\u3046\u306e\u3067\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308a\u3084\u3059\u3044\u3002\u5927\u898f\u6a21\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u5408\u3001\u9577\u671f\u9593\u3067\u898b\u308b\u3068\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u3092\u4f4e\u304f\u6291\u3048\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308b\u304c\u3001\u6570\u5e74\u306b\u4e00\u5ea6\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u5c0e\u5165\u30b9\u30d4\u30fc\u30c9<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u7d4c\u7531\u306b\u3088\u308a\u77ed\u671f\u9593\u3067\u306e\u5c0e\u5165\u304c\u53ef\u80fd\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u793e\u5185\u306e\u74b0\u5883\u69cb\u7bc9\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u6bd4\u8f03\u7684\u77ed\u671f\u9593\u3067\u65b0\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u65b0\u6a5f\u80fd\u8ffd\u52a0\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30b5\u30fc\u30d3\u30b9\u696d\u8005\u306b\u4f9d\u5b58\u3059\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u81ea\u793e\u304c\u5e0c\u671b\u3059\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u53ef\u80fd\u3002<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30b7\u30b9\u30c6\u30e0\u306b\u4f9d\u5b58\u3059\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u81ea\u793e\u304c\u6c42\u3081\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd<\/td>\n<\/tr>\n<tr style=\"border-style: solid; border-color: #000000;\">\n<td style=\"width: 20.6048%; height: 24px; border-style: solid; border-color: #000000;\"><strong>\u62e1\u5f35\u6027<\/strong><\/td>\n<td style=\"width: 39.3373%; height: 24px; border-style: solid; border-color: #000000;\">\u30b7\u30b9\u30c6\u30e0\u306b\u4f9d\u5b58\u3059\u308b\u3002<\/td>\n<td style=\"width: 39.9461%; height: 24px; border-style: solid; border-color: #000000;\">\u81ea\u793e\u304c\u6c42\u3081\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u7279\u5fb4<\/h3>\n<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u7279\u5fb4\u306f\u3001\u81ea\u793e\u5c02\u7528\u30b7\u30b9\u30c6\u30e0\u3092\u958b\u767a\u30fb\u5c0e\u5165\u3067\u304d\u308b\u70b9\u3067\u3059\u3002\u81ea\u793e\u3067\u30b5\u30fc\u30d0\u30fc\u3092\u4fdd\u6709\u307e\u305f\u306f\u65b0\u898f\u306b\u8a2d\u7f6e\u3057\u3001\u793e\u5185\u30b7\u30b9\u30c6\u30e0\u306e\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u65e2\u5b58\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u304b\u3057\u306a\u304c\u3089\u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u9078\u629e\u3057\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u4f5c\u308a\u4e0a\u3052\u3066\u3044\u304f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002 CRM \u3084 SFA (\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb) \u3068\u3082\u9023\u643a\u3055\u305b\u3084\u3059\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u4e00\u65b9\u3067\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u958b\u767a\u30fb\u5c0e\u5165\u3084\u7dad\u6301\u306b\u304b\u304b\u308b\u6642\u9593\u3084\u8cbb\u7528\u306a\u3069\u306e\u30b3\u30b9\u30c8\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306b\u6bd4\u3079\u3066\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u81ea\u793e\u30b5\u30fc\u30d0\u30fc\u306b CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u307e\u3059\u306e\u3067\u3001\u30b5\u30fc\u30d0\u30fc\u306e\u4fdd\u5b88\u3092\u542b\u3081\u305f CTI \u30b7\u30b9\u30c6\u30e0\u306e\u904b\u7528\u7ba1\u7406\u3092\u3067\u304d\u308b\u4eba\u6750\u304c\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u305f\u3001\u65b0\u3057\u3044\u6280\u8853\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u67d4\u8edf\u304b\u3064\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u53d6\u308a\u8fbc\u3080\u306e\u304c\u96e3\u3057\u304f\u3001\u9867\u5ba2\u306e\u6d88\u8cbb\u884c\u52d5\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u7d44\u307f\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30af\u30e9\u30a6\u30c9\u578b\u306e\u7279\u5fb4<\/h3>\n<p>\u30af\u30e9\u30a6\u30c9\u578b\u306e\u7279\u5fb4\u306f\u3001\u81ea\u793e\u3067 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u958b\u767a\u3084\u7ba1\u7406\u904b\u7528\u3092\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u70b9\u3067\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u63d0\u4f9b\u4f1a\u793e\u304c\u958b\u767a\u3057\u305f CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u7d4c\u7531\u3067\u5229\u7528\u3057\u307e\u3059\u306e\u3067\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u6599\u3092\u542b\u3080\u5c0e\u5165\u8cbb\u7528\u3084\u7dad\u6301\u306b\u304b\u304b\u308b\u6708\u984d\u8cbb\u7528\u304c\u5c11\u306a\u3044\u3068\u3044\u3048\u307e\u3059\u3002\u5229\u7528\u958b\u59cb\u307e\u3067\u306b\u8981\u3059\u308b\u6642\u9593\u3082\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u77ed\u3044\u3067\u3059\u3002<\/p>\n<p>\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u63a5\u7d9a\u3067\u304d\u308b\u30c7\u30d0\u30a4\u30b9\u3068\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30a2\u30af\u30bb\u30b9\u304c\u3042\u308c\u3070\u3001\u5834\u6240\u3092\u9078\u3070\u305a\u306b CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u65b0\u305f\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u308b\u969b\u3001\u90fd\u5e02\u90e8\u306a\u3069\u30b3\u30b9\u30c8\u306e\u9ad8\u3044\u5834\u6240\u3092\u907f\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u305d\u308c\u306b\u52a0\u3048\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30c6\u30ec\u30ef\u30fc\u30af\u3067\u52e4\u52d9\u306a\u3069\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u6bd4\u3079\u308b\u3068\u6bd4\u8f03\u7684\u5bb9\u6613\u306b\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u4e00\u65b9\u3067\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u304c\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u4f1a\u793e\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u70b9\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u578b\u306e\u5834\u5408\u3001\u8907\u6570\u306e\u4f01\u696d\u304c\u540c\u3058\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u307e\u3059\u3002\u6700\u8fd1\u3067\u306f API \u9023\u643a\u306a\u3069\u304c\u62e1\u5f35\u3055\u308c\u3064\u3064\u3042\u308b\u3082\u306e\u306e\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u306f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u81ea\u7531\u5ea6\u304c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u3082\u4f4e\u304f\u3001\u65e2\u5b58\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-20\"><strong>\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u969b\u306e\u8981\u4ef6\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff1a\u793e\u5185\u5916\u306e\u8981\u4ef6\u6574\u7406\u306b\u4fbf\u5229\u306a\u30b7\u30fc\u30c8<\/strong><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-161031 alignleft\" src=\"https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp-232x300.png\" alt=\"\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u969b\u306e\u8981\u4ef6\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff1a\u793e\u5185\u5916\u306e\u8981\u4ef6\u6574\u7406\u306b\u4fbf\u5229\u306a\u30b7\u30fc\u30c8\" width=\"232\" height=\"300\" srcset=\"https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp-232x300.png 232w, https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp-111x144.png 111w, https:\/\/www.genesys.com\/media\/290d75ff-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fb3d-jp.png 480w\" sizes=\"(max-width: 232px) 100vw, 232px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u8981\u4ef6\u5b9a\u7fa9\u3001\u793e\u5185\u306b\u304a\u3051\u308b\u8abf\u6574\u4e8b\u9805\u3001\u5916\u90e8\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u306b\u3042\u305f\u3063\u3066\u306e\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u306a\u3069\u3092\u7db2\u7f85\u3057\u305f\u30ea\u30b9\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<br \/>\n\u3053\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u79fb\u884c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u304a\u3053\u306a\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/requiremenet_check_sheet\" target=\"_blank\" rel=\"noopener\"><strong class=\"text-regular\">\u8cc7\u6599\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link07\" style=\"font-size: 1.75rem;\">\u30af\u30e9\u30a6\u30c9\u578b\u306e CTI \u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u6210\u529f\u4e8b\u4f8b<\/h2>\n<p>\u3053\u3053\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u696d\u52d9\u6539\u5584\u306b\u3064\u306a\u3052\u305f\u4e8b\u4f8b\u3092\u53d6\u308a\u4e0a\u3052\u307e\u3059\u3002 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3001\u3069\u306e\u3088\u3046\u306a\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u305f\u304b\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 class=\"text-20\"><strong>\u682a\u5f0f\u4f1a\u793e SBI \u8a3c\u5238\u69d8<\/strong><\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/sbi-securities\"><img decoding=\"async\" class=\"alignnone size-full wp-image-605770\" src=\"https:\/\/www.genesys.com\/media\/SBI\u8a3c\u5238.png\" alt=\"SBI\u8a3c\u5238\u69d8\" width=\"602\" height=\"401\" srcset=\"https:\/\/www.genesys.com\/media\/SBI\u8a3c\u5238.png 602w, https:\/\/www.genesys.com\/media\/SBI\u8a3c\u5238-300x200.png 300w, https:\/\/www.genesys.com\/media\/SBI\u8a3c\u5238-216x144.png 216w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">SBI\u8a3c\u5238\u306f\u3001\u6025\u901f\u306a\u53e3\u5ea7\u6570\u62e1\u5927\u3068\u5e02\u5834\u74b0\u5883\u306e\u5909\u5316\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u52a0\u3059\u308b\u4e2d\u3001\u5f93\u6765\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u96fb\u8a71\u57fa\u76e4\u3067\u306f\u5bfe\u5fdc\u306b\u9650\u754c\u3092\u62b1\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u5927\u91cf\u7740\u4fe1\u3078\u306e\u5bfe\u5fdc\u529b\u3084\u64cd\u4f5c\u6027\u3001\u5c06\u6765\u7684\u306a\u62e1\u5f35\u6027\u3092\u91cd\u8996\u3057\u3001\u30af\u30e9\u30a6\u30c9\u578bCTI\u57fa\u76e4\u3068\u3057\u3066Genesys Cloud\u3092\u5c0e\u5165\u3002\u3053\u308c\u306b\u3088\u308a1\u65e5\u3042\u305f\u308a\u6700\u59271\u4e07\u4ef6\u898f\u6a21\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u76f4\u611f\u7684\u306a\u64cd\u4f5c\u753b\u9762\u306b\u3088\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u3001\u4fdd\u7559\u6642\u9593\u3084\u901a\u8a71\u6642\u9593\u3092\u77ed\u7e2e\u3002\u3055\u3089\u306b\u3001\u901a\u8a71\u9332\u97f3\u3084\u54c1\u8cea\u7ba1\u7406\u6a5f\u80fd\u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u4e00\u5143\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u696d\u52d9\u751f\u7523\u6027\u306f90\uff05\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u96fb\u8a71\u30a4\u30f3\u30d5\u30e9\u306b\u304b\u304b\u3063\u3066\u3044\u305f\u30b3\u30b9\u30c8\u3082\u5927\u5e45\u306b\u524a\u6e1b\u3057\u300130\uff5e40\u4eba\u5206\u306eFTE\u76f8\u5f53\u306e\u524a\u6e1b\u52b9\u679c\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u52a0\u3048\u3066\u3001\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u4e88\u7d04\u6a5f\u80fd\u3092\u5185\u88fd\u3067\u5b9f\u88c5\u3057\u3001\u6025\u5897\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3002\u30af\u30e9\u30a6\u30c9CTI\u57fa\u76e4\u3078\u306e\u5237\u65b0\u306b\u3088\u308a\u3001\u5b89\u5b9a\u904b\u7528\u3068CX\u5411\u4e0a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3092\u540c\u6642\u306b\u9054\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/sbi-securities\"><span class=\"text-20\">\u3010\u4e8b\u4f8b\u8a73\u7d30\u3011\u682a\u5f0f\u4f1a\u793e SBI \u8a3c\u5238\u300c\u91cd\u8981\u306a\u5c40\u9762\u306b\u3042\u308b\u91d1\u878d\u5e02\u5834\u3067\u52dd\u3061\u629c\u304f\u300d<\/span><\/a><\/strong><br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<h2 id=\"link06\" style=\"font-size: 1.75rem;\">AI\u5185\u5305\u578b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cGenesys Cloud \u300d<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-540773 alignleft\" src=\"https:\/\/www.genesys.com\/media\/customer-journey-management-heading-image-1.webp\" alt=\"\" width=\"512\" height=\"262\" srcset=\"https:\/\/www.genesys.com\/media\/customer-journey-management-heading-image-1.webp 710w, https:\/\/www.genesys.com\/media\/customer-journey-management-heading-image-1-300x153.webp 300w, https:\/\/www.genesys.com\/media\/customer-journey-management-heading-image-1-264x135.webp 264w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><br \/>\n&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u306f\u3001CTI\u6a5f\u80fd\u3092\u542b\u3080\u5358\u306a\u308b\u96fb\u8a71\u9023\u643a\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u306a\u304f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u5168\u4f53\u3092\u652f\u3048\u308bCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u901a\u8a71\u5236\u5fa1\u3084\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u3044\u3063\u305fCTI\u306e\u5f79\u5272\u306b\u52a0\u3048\u3001AI\u3001\u5206\u6790\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7ba1\u7406\u3001WFM\u306a\u3069\u3092\u7d71\u5408\u7684\u306b\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u30af\u30e9\u30a6\u30c9\u578bCTI\u306e\u305f\u3081\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u5897\u52a0\u3084\u50cd\u304d\u65b9\u306e\u5909\u5316\u3068\u3044\u3063\u305f\u5916\u90e8\u74b0\u5883\u306e\u5909\u5316\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u5e38\u306b\u6700\u65b0\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3067\u304d\u308b\u70b9\u3082\u5927\u304d\u306a\u7279\u5fb4\u3067\u3059\u3002AI\u3092\u524d\u63d0\u3068\u3057\u305f\u8a2d\u8a08\u306b\u3088\u308a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u308b\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3068\u3057\u3066\u3001\u5168\u4e16\u754c\u3067\u591a\u304f\u306e\u4f01\u696d\u306b\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/tour\">\u4eca\u3059\u3050\u304a\u8a66\u3057<\/a><\/button><br \/>\n&nbsp;<br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<h2 id=\"link08\" style=\"font-size: 1.75rem;\">\u305d\u306e\u4ed6CTI\u306b\u95a2\u9023\u3059\u308b\u8cea\u554f\uff08FAQ\uff09<\/h2>\n<p><span style=\"font-weight: 400;\">\u6700\u5f8c\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u95a2\u3057\u3066\u3001\u3088\u304f\u3054\u76f8\u8ac7\u9802\u304f\u5185\u5bb9\u3092 FAQ \u5f62\u5f0f\u3067\u3054\u7d39\u4ecb\u3044\u305f\u3057\u307e\u3059\u3002\u7686\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">Q:\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306eCTI\u306e\u7279\u5fb4\u3068\u306f\uff1f<\/h3>\n<p><span style=\"font-weight: 400;\">A\uff1a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u7279\u5fb4\u306f\u3001\u81ea\u793e\u5c02\u7528\u30b7\u30b9\u30c6\u30e0\u3092\u958b\u767a\u30fb\u5c0e\u5165\u3067\u304d\u308b\u70b9\u3067\u3059\u3002\u81ea\u793e\u3067\u30b5\u30fc\u30d0\u30fc\u3092\u4fdd\u6709\u307e\u305f\u306f\u65b0\u898f\u306b\u8a2d\u7f6e\u3057\u3001\u793e\u5185\u30b7\u30b9\u30c6\u30e0\u306e\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u65e2\u5b58\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u304b\u3057\u306a\u304c\u3089\u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u9078\u629e\u3057\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u4f5c\u308a\u4e0a\u3052\u3066\u3044\u304f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002 CRM \u3084 SFA (\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb) \u3068\u3082\u9023\u643a\u3055\u305b\u3084\u3059\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u4e00\u65b9\u3067\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u958b\u767a\u30fb\u5c0e\u5165\u3084\u7dad\u6301\u306b\u304b\u304b\u308b\u6642\u9593\u3084\u8cbb\u7528\u306a\u3069\u306e\u30b3\u30b9\u30c8\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306b\u6bd4\u3079\u3066\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u81ea\u793e\u30b5\u30fc\u30d0\u30fc\u306b CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u307e\u3059\u306e\u3067\u3001\u30b5\u30fc\u30d0\u30fc\u306e\u4fdd\u5b88\u3092\u542b\u3081\u305f CTI \u30b7\u30b9\u30c6\u30e0\u306e\u904b\u7528\u7ba1\u7406\u3092\u3067\u304d\u308b\u4eba\u6750\u304c\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/span><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u65b0\u3057\u3044\u6280\u8853\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u67d4\u8edf\u304b\u3064\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u53d6\u308a\u8fbc\u3080\u306e\u304c\u96e3\u3057\u304f\u3001\u9867\u5ba2\u306e\u6d88\u8cbb\u884c\u52d5\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001 CTI \u30b7\u30b9\u30c6\u30e0\u3092\u7d44\u307f\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><br \/>\n&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">Q:\u30af\u30e9\u30a6\u30c9\u578b\u306eCTI\u306e\u7279\u5fb4\u3068\u306f\uff1f<\/h3>\n<p><span style=\"font-weight: 400;\">A:\u30af\u30e9\u30a6\u30c9\u578b\u306e\u7279\u5fb4\u306f\u3001\u81ea\u793e\u3067 CTI \u30b7\u30b9\u30c6\u30e0\u306e\u958b\u767a\u3084\u7ba1\u7406\u904b\u7528\u3092\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u70b9\u3067\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u63d0\u4f9b\u4f1a\u793e\u304c\u958b\u767a\u3057\u305f CTI \u30b7\u30b9\u30c6\u30e0\u3092\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u7d4c\u7531\u3067\u5229\u7528\u3057\u307e\u3059\u306e\u3067\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u6599\u3092\u542b\u3080\u5c0e\u5165\u8cbb\u7528\u3084\u7dad\u6301\u306b\u304b\u304b\u308b\u6708\u984d\u8cbb\u7528\u304c\u5c11\u306a\u3044\u3068\u3044\u3048\u307e\u3059\u3002\u5229\u7528\u958b\u59cb\u307e\u3067\u306b\u8981\u3059\u308b\u6642\u9593\u3082\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3088\u308a\u77ed\u3044\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u63a5\u7d9a\u3067\u304d\u308b\u30c7\u30d0\u30a4\u30b9\u3068\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30a2\u30af\u30bb\u30b9\u304c\u3042\u308c\u3070\u3001\u5834\u6240\u3092\u9078\u3070\u305a\u306b CTI 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