{"id":500144,"date":"2023-12-15T00:59:04","date_gmt":"2023-12-15T08:59:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=500144"},"modified":"2023-12-15T00:59:04","modified_gmt":"2023-12-15T08:59:04","slug":"utilize-ai-for-future-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/utilize-ai-for-future-cx","title":{"rendered":"CX \u306e\u672a\u6765\u306b\u6d3b\u7528\u3059\u3079\u304d\u3001\u3053\u308c\u304b\u3089\u306e AI\u3000"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2023 \u5e74 9 \u6708\u306b\u958b\u50ac\u3055\u308c\u305f G-Summit Japan 2023 \u306e\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3 \u300c CX \u306b\u304a\u3051\u308b AI \u6d3b\u7528\u306e\u3053\u308c\u304b\u3089\u300d \u304b\u3089\u3001 \u4f01\u696d\u306e\u30ad\u30fc\u30d1\u30fc\u30bd\u30f3\u306b\u3088\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI \u6d3b\u7528\u306e\u73fe\u72b6\u3084 AI \u306e\u4eca\u5f8c\u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u95a2\u3059\u308b\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306e\u69d8\u5b50\u3092\u30ec\u30dd\u30fc\u30c8\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n

\u30ec\u30dd\u30fc\u30c8\u306e\u524d\u7de8\u306f\u3001\u3053\u3061\u3089<\/a>\u304b\u3089\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u307e\u305f\u3001\u30d3\u30c7\u30aa\u30a2\u30fc\u30ab\u30a4\u30d6<\/a>\u3082\u305c\u3072\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n

 <\/p>\n

\u25a0\u30d1\u30cd\u30e9\u30fc<\/strong>
\n\u682a\u5f0f\u4f1a\u793e ELYZA\uff1a\u53d6\u7de0\u5f79 CMO \u91ce\u53e3 \u7adc\u53f8 \u69d8
\n\u682a\u5f0f\u4f1a\u793e NTT \u30c9\u30b3\u30e2\uff1a\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9577 \u4e95\u5c3b \u5468\u4f5c \u69d8
\n\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u682a\u5f0f\u4f1a\u793e CX \u4e8b\u696d\u7d71\u62ec DX \u63a8\u9032\u672c\u90e8 DX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u7d71\u62ec\u90e8 \u526f\u7d71\u62ec\u90e8\u9577\uff1a\u9ad8\u6a4b \u4eae\u592a \u69d8
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\uff1a\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30fb\u30ea\u30c3\u30c1\u30fc<\/p>\n

\u25a0\u30e2\u30c7\u30ec\u30fc\u30bf\u30fc<\/strong>
\nForbs Japan\uff1a\u8c37\u672c \u6709\u9999\u6c0f<\/p>\n

\u8c37\u672c:<\/strong> \u751f\u6210\u7cfb AI \u3078\u306e\u671f\u5f85\u3084\u6d3b\u7528\u65b9\u6cd5\u3001\u305d\u3057\u3066\u8ab2\u984c\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3001\u305d\u308c\u3089\u3092\u3069\u306e\u3088\u3046\u306b\u4e57\u308a\u8d8a\u3048\u3066\u3044\u3063\u305f\u3089\u826f\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> \u671f\u5f85\u3068\u3044\u3046\u610f\u5473\u3067\u306f\u3001\u30db\u30ef\u30a4\u30c8\u30ab\u30e9\u30fc\u696d\u52d9\u306e\u751f\u7523\u6027\u304c\u4e0a\u304c\u308b\u3053\u3068\u306f\u5b9f\u9a13\u3067\u3082\u78ba\u8a8d\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u751f\u6210 AI \u3092\u4f7f\u3063\u305f\u30b0\u30eb\u30fc\u30d7\u306e\u65b9\u304c\u3001\u4f7f\u308f\u306a\u304b\u3063\u305f\u30b0\u30eb\u30fc\u30d7\u3088\u308a\u3082 37% \u3082\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u305f\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u3042\u3068\u30a2\u30e1\u30ea\u30ab\u3067\u306f\u3001\u52b4\u50cd\u4eba\u53e3\u306e 8 \u5272\u306e\u4ed5\u4e8b\u306b 10% \u5f71\u97ff\u304c\u3042\u308b\u3068\u304b\u3001 19% \u306e\u4eba\u306e\u4ed5\u4e8b\u306b 50% \u5f71\u97ff\u304c\u3042\u308b\u3068\u3044\u3046\u30ec\u30dd\u30fc\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ed5\u4e8b\u3068\u3044\u3046\u306e\u306f\u3001\u5f8c\u8005\u306e 19% \u306e\u65b9\u306b\u3042\u305f\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u601d\u3046\u306e\u3067\u3059\u3002\u975e\u5e38\u306b\u5927\u304d\u304f\u5909\u5316\u304c\u8d77\u3053\u308a\u5f97\u308b\u696d\u754c\u306a\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\"\u5927\u898f\u6a21\u8a00\u8a9eAI\u306b\u3088\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5909\u5316\u306e\u4e88\u6e2c\"\u3053\u308c\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e2d\u306e\u4ed5\u4e8b\u3092\u79c1\u306a\u308a\u306b\u5206\u985e\u3057\u305f\u3082\u306e\u3067\u3059\u304c\u3001\u5de6\u5074\u304c\u624b\u52d5\u7684\u3067\u53f3\u5074\u304c\u5206\u6790\u7684\u3001\u4e0b\u304c\u5b9a\u578b\u7684\u3067\u4e0a\u304c\u5275\u9020\u7684\u3068\u3044\u3046\u3075\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u696d\u52d9\u306e\u305d\u308c\u305e\u308c\u304c\u5909\u308f\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u5de6\u4e0a\u3060\u3068\u81ea\u52d5\u5316\u3068\u304b\u30c9\u30e9\u30d5\u30c8\u4f5c\u6210\u3001\u5de6\u4e0b\u306a\u3089\u97f3\u58f0\u3092\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u305f\u3082\u306e\u3092\u8981\u7d04\u3059\u308b\u3068\u3044\u3063\u305f\u696d\u52d9\u3067\u3059\u3002\u3053\u308c\u3089\u306b\u95a2\u3057\u3066\u306f\u3001\u307b\u307c AI \u3067\u81ea\u52d5\u5316\u3067\u304d\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u306a\u3068\u601d\u3044\u307e\u3059\u3002\u3042\u3068\u306f\u3001\u7279\u306b\u53f3\u4e0a\u3068\u304b\u5f97\u610f\u3067\u3059\u3088\u306d\u3002\u9867\u5ba2\u306e\u8cfc\u8cb7\u30c7\u30fc\u30bf\u3092\u5165\u308c\u3066\u307f\u3066\u3001\u3053\u308c\u306f\u3069\u3046\u3044\u3063\u305f\u4eba\u304b\u3001\u307f\u305f\u3044\u306a\u3053\u3068\u304c\u89e3\u6790\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u4e00\u65b9\u3067\u3001\u7279\u306b\u65e5\u672c\u306b\u304a\u3044\u3066\u306f\u3001\u304a\u5ba2\u69d8\u306e\u60c5\u5831\u306a\u3069\u306f\u5805\u7262\u306b\u6271\u308f\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u3068\u3044\u3046\u60c5\u5831\u7ba1\u7406\u306e\u30ea\u30b9\u30af\u3068\u304b\u61f8\u5ff5\u304c\u3042\u308a\u307e\u3059\u3002\u3067\u3059\u306e\u3067\u3001\u6280\u8853\u7684\u306a\u3053\u3068\u3092\u898b\u306a\u304c\u3089\u3001\u3069\u306e\u3088\u3046\u306a\u30dd\u30ea\u30b7\u30fc\u3067\u3001\u3069\u3046\u4e01\u5be7\u306b\u6271\u3063\u3066\u3044\u304f\u306e\u304b\u3092\u3001\u6c17\u3092\u3064\u3051\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b:<\/strong> \u6700\u8fd1\u306f AI \u3092\u4f7f\u3046\u4e0a\u3067\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u8a2d\u5b9a\u3068\u304b\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u3069\u306e\u3088\u3046\u306b\u30c1\u30a7\u30c3\u30af\u3059\u3079\u304d\u304b\u3068\u3044\u3046\u8a71\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u6b27\u7c73\u3068\u6bd4\u3079\u3066\u65e5\u672c\u7279\u6709\u306e\u6ce8\u610f\u70b9\u307f\u305f\u3044\u306a\u306e\u304c\u3042\u308c\u3070\u6559\u3048\u3066\u4e0b\u3055\u3044\u3002<\/p>\n

ELYZA \u91ce\u53e3: \u305f\u3068\u3048\u3070\u533f\u540d\u5316\u306e\u52a0\u5de5\u306a\u3069\u306b\u304a\u3044\u3066\u3082\u3001\u6b27\u7c73\u306f\u30b7\u30f3\u30d7\u30eb\u3067\u3059\u304c\u3001\u65e5\u672c\u8a9e\u306e\u540d\u524d\u3063\u3066\u3059\u3054\u3044\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u304c\u8c4a\u304b\u3067\u3059\u3088\u306d\u3002\u3042\u3068\u306f\u97f3\u58f0\u306e\u30c6\u30ad\u30b9\u30c8\u5316\u306b\u304a\u3044\u3066\u3082\u82f1\u8a9e\u306e\u65b9\u304c\u7cbe\u5ea6\u306f\u9ad8\u304f\u3001\u65e5\u672c\u8a9e\u306a\u3089\u3067\u306f\u306e\u96e3\u3057\u3055\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u9ad8\u6a4b:<\/strong> \u4eca\u56de\u7b2c 4 \u6b21 AI \u30d6\u30fc\u30e0\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u904e\u53bb 3 \u56de\u306e\u30d6\u30fc\u30e0\u3067\u306f\u3061\u3087\u3063\u3068\u52e2\u3044\u304c\u8870\u3048\u308b\u77ac\u9593\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u4eca\u56de\u306f\u4eca\u307e\u3067\u3068\u306f\u9055\u3046\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u306e\u7b2c 4 \u6b21\u30d6\u30fc\u30e0\u304c\u3082\u30461\u56de\u840e\u3080\u53ef\u80fd\u6027\u3001\u3082\u3057\u304f\u306f\u767a\u5c55\u306e\u969c\u58c1\u306b\u306a\u308a\u305d\u3046\u306a\u3082\u306e\u306f\u3042\u308a\u307e\u3059\u304b\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> \u3042\u308b\u3068\u3057\u305f\u3089\u3001 OpenAI \u306e GPT \u304c\u4e00\u5f37\u306b\u306a\u3063\u3066\u3057\u307e\u3046\u5834\u5408\u304b\u3068\u601d\u3044\u307e\u3059\u3002\u7a3c\u50cd\u3055\u305b\u308b GPU \u304c\u8db3\u308a\u306a\u3044\u3068\u3044\u3046\u554f\u984c\u304c\u3042\u3063\u3066\u3001\u5358\u4f4d\u6642\u9593\u3042\u305f\u308a\u306e\u56de\u7b54\u983b\u5ea6\u3068\u304b\u30b9\u30d4\u30fc\u30c9\u304c\u898f\u5236\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u3092\u3069\u3046\u5206\u6563\u3055\u305b\u3066\u3044\u304f\u304b\u3067\u3059\u304c\u3001\u30a4\u30f3\u30d5\u30e9\u5074\u306e\u8ca0\u8377\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u5c0f\u3055\u3044\u30e2\u30c7\u30eb\u3092\u4f7f\u3046\u3068\u304b\u3001\u3044\u308d\u3044\u308d\u306a AI \u306e\u30e2\u30c7\u30eb\u304c\u3042\u3063\u305f\u65b9\u304c\u3044\u3044\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u3044\u3046\u3053\u3068\u3067\u3001\u79c1\u9054\u3082\u9811\u5f35\u3063\u3066\u3044\u307e\u3059\u3002GPT4 \u3068\u304b\u306f\u975e\u5e38\u306b\u5927\u304d\u3044\u30e2\u30c7\u30eb\u306a\u306e\u3067\u3001\u4f8b\u3048\u3070\u6570\u5341\u4e07\u4ef6\u3092\u4e00\u6c17\u306b\u51e6\u7406\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u96e3\u3057\u3044\u3068\u3053\u308d\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3092\u3046\u307e\u304f\u5de5\u592b\u3057\u306a\u3044\u3068\u3001\u751f\u6210 AI \u306e\u826f\u3055\u3092\u5f15\u304d\u51fa\u3057\u306b\u304f\u3044\u3093\u3058\u3083\u306a\u3044\u304b\u306a\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b: <\/strong>\u6211\u3005 NTT \u30b0\u30eb\u30fc\u30d7\u3082\u3001\u307e\u305a\u306f\u793e\u5185\u5229\u7528\u304b\u3089\u751f\u6210 AI \u306e\u6d3b\u7528\u3092\u59cb\u3081\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u3064\u3044\u3066\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u4f55\u3067\u3082\u5b66\u7fd2\u3055\u305b\u3066\u3044\u3044\u306e\u304b\u3068\u3044\u3046\u8a71\u304c\u3042\u308b\u306e\u3067\u3001\u30d5\u30a3\u30bf\u30ea\u30f3\u30b0\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u60c5\u5831\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u3001\u305d\u3053\u304b\u3089 AI \u306b\u9023\u643a\u3059\u308b\u3068\u3044\u3063\u305f\u5f62\u3067\u3059\u3002\"\u9867\u5ba2\u5bfe\u5fdc\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAI\u306e\u6d3b\u7528\"\u3053\u308c\u307e\u3067\u306f\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3068\u304b\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u51fa\u3057\u5206\u3051\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3092\u3084\u3063\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u304b\u3089\u306f\u97f3\u58f0\u306e\u30c6\u30ad\u30b9\u30c8\u3092\u81ea\u52d5\u3067\u8981\u7d04\u3057\u3001\u3044\u308d\u3044\u308d\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u6765\u3089\u308c\u305f\u304a\u5ba2\u69d8\u306e\u60c5\u5831\u3092\u7d71\u4e00\u7684\u306b\u7ba1\u7406\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u3042\u3068\u306f\u30ca\u30ec\u30c3\u30b8\u306e\u751f\u6210\u3068\u3044\u3046\u3053\u3068\u3067\u3001\u7d04\u6b3e\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u5909\u63db\u3084\u3001\u304a\u5ba2\u69d8\u306e\u56f0\u308a\u3054\u3068\u306e\u5148\u56de\u308a\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u3042\u3068\u306f CX \u3060\u3051\u3058\u3083\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e EX \u3082\u5411\u4e0a\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u3044\u3046\u70b9\u306b\u95a2\u3057\u3066\u306f\u3001 AI \u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5b66\u7fd2\u8ca0\u8377\u3092\u5c11\u3057\u3067\u3082\u6e1b\u3089\u3057\u3066\u3044\u3051\u308b\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u3092\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u30c9\u30b3\u30e2\u30b7\u30e7\u30c3\u30d7\u306f\u4eca\u5f8c\u6570\u7684\u306b\u306f\u6e1b\u3063\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u304c\u3001\u30b7\u30cb\u30a2\u306e\u65b9\u306a\u3069\u3001\u3069\u3046\u3057\u3066\u3082\u5bfe\u9762\u306e\u5fdc\u5bfe\u304c\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u6642\u306b\u5e97\u8217\u3067\u306f\u306a\u304f\u3066\u3001\u30e1\u30bf\u30d0\u30fc\u30b9\u307f\u305f\u3044\u306a\u3082\u306e\u3092\u4f7f\u3048\u306a\u3044\u304b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u6c96\u7e04\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9752\u68ee\u306e\u304a\u5ba2\u69d8\u306b\u5fdc\u5bfe\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u30e1\u30bf\u30d0\u30fc\u30b9\u4e0a\u3067\u5b9f\u73fe\u3067\u304d\u308b\u4e16\u754c\u304c\u69cb\u7bc9\u3067\u304d\u308b\u306e\u304b\u306a\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30ea\u30c3\u30c1\u30fc:<\/strong> \u3053\u306e 3 \u6bb5\u968e\u306f\u304a\u624b\u672c\u306b\u3067\u304d\u308b\u3068\u601d\u3046\u306e\u3067\u3001\u305c\u3072\u7686\u3055\u3093\u304a\u6301\u3061\u5e30\u308a\u3044\u305f\u3060\u304f\u3068\u3044\u3044\u3067\u3059\u306d\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> \u4e95\u5c3b\u3055\u3093\u304c\u3053\u308c\u304b\u3089\u306e AI \u6d3b\u7528\u3067\u4e00\u756a\u3084\u308a\u305f\u3044\u3068\u304b\u3001\u3084\u308b\u3079\u304d\u3060\u3068\u601d\u3063\u3066\u3089\u3063\u3057\u3083\u308b\u306e\u306f\u3069\u308c\u3067\u3059\u304b\u3002<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b:<\/strong> \u4eca\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u5fdc\u5bfe\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u3042\u3063\u3066\u3001\u30b3\u30fc\u30eb\u304c\u3042\u3063\u3066\u3001\u30c9\u30b3\u30e2\u30b7\u30e7\u30c3\u30d7\u304c\u3042\u3063\u3066\u3068\u3001\u3044\u308d\u3044\u308d\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u3042\u308a\u307e\u3059\u3002\u3067\u3059\u304b\u3089\u3001\u300c\u6628\u65e5\u96fb\u8a71\u3067\u8a00\u3063\u305f\u3093\u3060\u3051\u3069\u300d\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u3069\u3046\u3057\u3066\u3082\u5fdc\u5bfe\u304c\u30d0\u30e9\u30d0\u30e9\u306b\u306a\u3063\u305f\u308a\u3057\u307e\u3059\u3002\u7d71\u4e00\u7684\u306b\u304a\u5ba2\u69d8\u306e\u5fdc\u5bfe\u3092\u3059\u308b\u3068\u3044\u3046\u4e16\u754c\u3092\u3001\u307e\u305a\u306f\u5b9f\u73fe\u3057\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u3042\u3068\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5b66\u7fd2\u3068\u304b\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306a\u3069\u3001\u8ca0\u62c5\u306e\u8efd\u6e1b\u3084 EX \u306e\u5411\u4e0a\u306f\u65e9\u304f\u5b9f\u73fe\u3055\u305b\u305f\u3044\u3067\u3059\u306d\u3002<\/p>\n

\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u9ad8\u6a4b:<\/strong> \u79c1\u305f\u3061\u304c\u884c\u3063\u3066\u3044\u308b\u751f\u6210 AI \u306e\u6d3b\u7528\u306b\u3064\u3044\u3066\u3001 2\u3064 \u3054\u7d39\u4ecb\u3055\u305b\u3066\u3044\u305f\u3060\u3053\u3046\u3068\u601d\u3044\u307e\u3059\u3002\u307e\u305a 1 \u3064\u76ee\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u7ba1\u7406\u8005\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u3044\u308d\u3044\u308d\u306a\u76f8\u8ac7\u4e8b\u304c\u767a\u751f\u3059\u308b\u6642\u306b\u3001\u305d\u308c\u3092 ChatGPT \u306b\u4e00\u6b21\u53d7\u3051\u3057\u3066\u3082\u3089\u304a\u3046\u3068\u3044\u3046\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u306f\u3044\u308d\u3044\u308d\u306a\u7406\u7531\u3067\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u4e0a\u304c\u3063\u3066\u304f\u308b\u306e\u3067\u3001\u53d7\u3051\u308b\u5074\u306e\u7ba1\u7406\u8005\u3068\u3057\u3066\u306f\u512a\u5148\u5ea6\u4ed8\u3051\u304c\u96e3\u3057\u3044\u308f\u3051\u3067\u3059\u3002\u305d\u3053\u3092 ChatGPT \u3067\u81ea\u52d5\u5fdc\u7b54\u3059\u308b\u53d6\u308a\u7d44\u307f\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u306b\u306f FAQ \u306e\u30c7\u30fc\u30bf\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u3001\u904e\u53bb\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30ed\u30b0\u3092\u30c7\u30fc\u30bf\u3068\u3057\u3066\u4f7f\u3044\u3001\u00a0 FAQ \u3067\u56de\u7b54\u3067\u304d\u308b\u3088\u3046\u306a\u3082\u306e\u306a\u3089 FAQ \u3092\u63d0\u793a\u3057\u3001 FAQ \u306b\u306a\u3044\u3082\u306e\u306b\u95a2\u3057\u3066\u306f\u30de\u30cb\u30e5\u30a2\u30eb\u306a\u3069\u306e\u30c7\u30fc\u30bf\u304b\u3089\u56de\u7b54\u3092 AI \u3067\u4f5c\u3063\u3066\u3001\u5f15\u7528\u5143\u3082\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u3092\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3067\u4fdd\u7559\u3092\u907f\u3051\u3089\u308c\u305f\u308a\u3001\u4fdd\u7559\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u305f\u308a\u3059\u308b\u306e\u3067\u3001\u304a\u5ba2\u69d8\u306e CS \u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u7ba1\u7406\u8005\u3082\u624b\u304c\u7a7a\u304f\u3053\u3068\u306b\u306a\u308b\u306e\u3067\u3001\u305d\u308c\u4ee5\u5916\u306e\u696d\u52d9\u3082\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3067\u3059\u304b\u3089\u3001\u751f\u7523\u6027\u306f\u3088\u304f\u306a\u3063\u3066\u3044\u304f\u306e\u304b\u306a\u3068\u601d\u3063\u3066\u307e\u3059\u3002 2 \u3064\u76ee\u306f\u3001\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u3067\u5f97\u305f\u4f1a\u8a71\u30ed\u30b0\u3092\u8981\u7d04\u3059\u308b\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u751f\u6210 AI \u306e\u8981\u7d04\u6280\u8853\u306f\u975e\u5e38\u306b\u512a\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u5f8c\u51e6\u7406\u306e\u30ed\u30b0\u3092\u66f8\u304f\u4f5c\u696d\u306e\u77ed\u7e2e\u306b\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u97f3\u58f0\u8a8d\u8b58\u306e\u6587\u5b57\u6570\u3067\u8a00\u3046\u3068\u3001 97% \u3082\u5727\u7e2e\u3067\u304d\u307e\u3059\u3002\"GPT\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u751f\u7523\u6027\u5411\u4e0a\u652f\u63f4\u30c4\u30fc\u30eb\"<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b:<\/strong> \u300c\u5f37\u307f\u300d\u306e\u3068\u3053\u308d\u306b\u300c\u30bb\u30ad\u30e5\u30a2\u306a\u74b0\u5883\u3001\u500b\u4eba\u60c5\u5831\u306e\u524a\u9664\u300d\u3068\u66f8\u3044\u3066\u3042\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u304c\u81ea\u5206\u3067\u96fb\u8a71\u756a\u53f7\u3068\u304b\u4f4f\u6240\u3092\u304a\u3063\u3057\u3083\u3063\u3066\u3001\u500b\u4eba\u60c5\u5831\u304c\u5165\u308b\u30b1\u30fc\u30b9\u304c\u3042\u308b\u304b\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u305d\u3046\u3044\u3063\u305f\u3082\u306e\u306f\u3001\u4e00\u65e6\u30de\u30b9\u30af\u306a\u3069\u3055\u308c\u3066\u304b\u3089\u8981\u7d04\u306b\u6301\u3063\u3066\u3044\u304f\u306e\u3067\u3059\u304b\u3002<\/p>\n

\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u9ad8\u6a4b:<\/strong> \u5f0a\u793e\u306b\u306f\u751f\u6210 AI \u4ee5\u524d\u304b\u3089\u300c transpeech \u300d\u3068\u3044\u3046\u72ec\u81ea\u306e\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u304c\u3042\u308a\u307e\u3057\u3066\u3001\u500b\u4eba\u60c5\u5831\u3092\u9664\u53bb\u3059\u308b\u6280\u8853\u306b\u306f\u4ee5\u524d\u304b\u3089\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3057\u305f\u3002\u305d\u308c\u304c\u4eca\u56de\u305f\u307e\u305f\u307e\u5f79\u7acb\u3063\u305f\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n

\u8c37\u672c:<\/strong> \u6280\u8853\u306b\u3088\u3063\u3066 CX \u304c\u5411\u4e0a\u3059\u308b\u3068\u8a00\u3063\u3066\u3082\u3001\u65e5\u672c\u306e\u5f37\u307f\u3067\u3042\u308b\u300c\u304a\u3082\u3066\u306a\u3057\u300d\u306b\u306f\u3001\u305d\u3046\u3044\u3063\u305f\u6280\u8853\u306f\u4f7f\u308f\u306a\u3044\u3001\u3068\u3044\u3046\u90e8\u5206\u304c\u3042\u3063\u305f\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u3002\u6280\u8853\u304c\u9032\u3080\u3053\u3068\u3067\u300c\u304a\u3082\u3066\u306a\u3057\u300d\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u304c\u4e00\u822c\u5316\u3059\u308b\u3068\u3001\u4ed6\u3068\u306e\u5dee\u5225\u5316\u304c\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u9ad8\u6a4b:<\/strong> \u96e3\u3057\u3044\u3067\u3059\u304c\u3001\u554f\u984c\u89e3\u6c7a\u306f\u65e9\u3044\u65b9\u304c\u826f\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305d\u3046\u3044\u3046\u610f\u5473\u3067\u306f\u554f\u984c\u89e3\u6c7a\u3092\u65e9\u3081\u308b\u3053\u3068\u3067\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u308b\u306e\u304b\u306a\u3068\u601d\u3044\u307e\u3059\u3002\u305f\u3060\u304a\u3063\u3057\u3083\u308b\u901a\u308a\u3001\u500b\u6027\u304c\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u3053\u3068\u306f\u3042\u308b\u304b\u3082\u77e5\u308c\u307e\u305b\u3093\u3002\u79c1\u305f\u3061\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u306f\u3001\u300c\u751f\u6210 AI \u304c\u51fa\u3066\u304f\u308b\u3068\u5fa1\u793e\u306e\u4ed5\u4e8b\u306f\u7121\u304f\u306a\u308b\u3093\u3058\u3083\u306a\u3044\u306e?\u300d\u3063\u3066\u8a00\u308f\u308c\u305f\u308a\u3059\u308b\u306e\u3067\u3059\u304c\u3001 AI \u3092\u5fb9\u5e95\u7684\u306b\u4f7f\u3044\u3053\u306a\u3059\u3053\u3068\u306b\u3088\u3063\u3066\u5dee\u5225\u5316\u304c\u306a\u304f\u306a\u3063\u3066\u3044\u304f\u4e2d\u3067\u3001\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u306e\u751f\u6210 AI \u3092\u4f7f\u3046\u3053\u3068\u3067\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3082\u51fa\u3066\u6e80\u8db3\u5ea6\u3082\u4e0a\u304c\u308b\u3068\u3044\u3063\u305f\u53d6\u308a\u7d44\u307f\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304d\u305f\u3044\u306a\u3068\u601d\u3063\u3066\u307e\u3059\u3002<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b:<\/strong> \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u96e2\u8077\u7387\u306e\u9ad8\u3055\u3084\u5b66\u7fd2\u30b3\u30b9\u30c8\u306e\u554f\u984c\u3092\u3001\u3053\u3046\u3044\u3063\u305f\u6280\u8853\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u306d\u3002 AI \u306b\u9650\u3089\u305a IT \u306e\u672c\u8cea\u306f\u3001\u6a5f\u68b0\u306b\u3067\u304d\u308b\u3053\u3068\u306f\u6a5f\u68b0\u306b\u4efb\u305b\u3066\u3001\u4eba\u9593\u306f\u5275\u9020\u7684\u306a\u4ed5\u4e8b\u3059\u308b\u3063\u3066\u3044\u3046\u4e16\u754c\u89b3\u3060\u3068\u601d\u3044\u307e\u3059\u306e\u3067\u3001\u6975\u529b\u305d\u3046\u3044\u3046\u3068\u3053\u308d\u306b\u8fd1\u3065\u3051\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u30ea\u30a2\u30eb\u3067\u306e\u5fdc\u5bfe\u3082\u6c42\u3081\u3089\u308c\u308b\u306e\u3067\u3001\u305d\u308c\u3092\u4eee\u60f3\u5316\u3084\u30e1\u30bf\u30d0\u30fc\u30b9\u3067\u57cb\u3081\u3066\u3001\u30ea\u30a2\u30eb\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u306e\u4e16\u754c\u3092\u3046\u307e\u304f\u878d\u5408\u3067\u304d\u308c\u3070\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> \u5197\u8ac7\u306e\u3088\u3046\u3067\u672c\u6c17\u306a\u306e\u3067\u3059\u304c\u3001\u65c5\u9928\u306e\u5973\u5c06\u3055\u3093\u3068\u30d7\u30ed\u30f3\u30d7\u30c8\u4f5c\u308b\u306e\u304c\u4e00\u756a\u826f\u3044\u306e\u304b\u306a\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u306b\u304a\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306b\u3064\u3044\u3066\u3001\u6697\u9ed9\u77e5\u3082\u542b\u3081\u3066\u3069\u3046 AI \u306b\u7406\u89e3\u3057\u3066\u3082\u3089\u3046\u304b\u3068\u3044\u3046\u3053\u3068\u3060\u3068\u601d\u3044\u307e\u3059\u3002\u3042\u3068\u3001\u79c1\u304c\u5371\u6a5f\u610f\u8b58\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u306f\u3001\u4eca\u5f8c\u3053\u3046\u3044\u3063\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u56fd\u3092\u8d85\u3048\u3066\u8d8a\u5883\u3057\u3066\u304f\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u7ffb\u8a33 AI \u3068\u304b\u8981\u7d04 AI \u3068\u304b\u3092\u99c6\u4f7f\u3057\u3066\u3001\u6d77\u5916\u304b\u3089\u65e5\u672c\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u30b1\u30a2\u3059\u308b\u4e16\u754c\u3082\u3042\u308a\u3048\u307e\u3059\u3057\u3001\u9006\u306b\u65e5\u672c\u304b\u3089\u4ed6\u306e\u56fd\u306b\u5bfe\u3057\u3066\u8d8a\u5883\u3067\u304d\u308b\u3088\u3046\u306a\u72b6\u6cc1\u306b\u3059\u308b\u306e\u304b\u3063\u3066\u3044\u3046\u3053\u3068\u3092\u610f\u8b58\u3057\u306a\u304d\u3083\u3044\u3051\u306a\u3044\u306a\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u8c37\u672c:<\/strong> \u8cea\u554f\u304c\u305f\u304f\u3055\u3093\u6765\u3066\u3044\u307e\u3059\u304c\u3001 3 \u3064\u3060\u3051\u53d6\u308a\u4e0a\u3052\u3055\u305b\u3066\u304f\u3060\u3055\u3044\u3002\u307e\u305a 1 \u3064\u76ee\u3001\u8fd1\u3044\u5c06\u6765\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e00\u6b21\u5bfe\u5fdc\u306f 100% AI \u306e\u81ea\u52d5\u5fdc\u7b54\u306b\u4efb\u305b\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u305d\u308c\u306f\u3044\u3064\u9803\u304b\u3068\u601d\u3044\u307e\u3059\u304b ?\u00a0 2 \u3064\u76ee\u3001 AI \u304c\u3082\u305f\u3089\u3059\u53ef\u80fd\u6027\u306e\u4e2d\u3067\u307e\u3060\u5341\u5206\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u306a\u3044\u9818\u57df\u306f\u3069\u3053\u3060\u3068\u601d\u3044\u307e\u3059\u304b ? 3 \u3064\u76ee\u3001\u4eca\u307e\u3067\u306f\u5404\u793e\u3067\u5f93\u696d\u54e1\u306b\u5bfe\u3057\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u7814\u4fee\u304c\u884c\u308f\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u4eca\u5f8c\u5404\u793e\u3067 AI \u306b\u5bfe\u3057\u3066\u3082\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u691c\u8a3c\u3092\u884c\u3046\u5fc5\u8981\u304c\u51fa\u3066\u304f\u308b\u3068\u601d\u3044\u307e\u3059\u304b ?<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b: \u4eca\u306f IVR \u304c\u3042\u3063\u3066\u3001\u305d\u3053\u3067\u756a\u53f7\u3092\u9078\u3093\u3067\u8cb0\u3046\u3093\u3067\u3059\u304c\u3001\u307b\u307c 90% \u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u3050\u300d\u304c\u9078\u3070\u308c\u307e\u3059\u3002\u305d\u3053\u3092\u3046\u307e\u304f AI \u306b\u3088\u3063\u3066\u9078\u308a\u5206\u3051\u3089\u308c\u308c\u3070\u3001\u3042\u308b\u7a0b\u5ea6\u306e\u3068\u3053\u308d\u306f\u305d\u3053\u3067\u524d\u51e6\u7406\u3067\u304d\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u305f\u3060\u3001 100% \u306f\u53b3\u3057\u3044\u304b\u306a\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> \u4f55\u5e74\u5f8c\u306b 5 \u5272\u3050\u3089\u3044\u306b\u884c\u304d\u305d\u3046\u3063\u3066\u3044\u3046\u4e88\u60f3\u306f\u3042\u308a\u307e\u3059\u304b ?<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b:<\/strong> \u6280\u8853\u3082\u9032\u5316\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u591a\u5206 5 \u5e74\u4ee5\u5185\u306b\u306f\u524d\u3055\u3070\u304d\u306e\u3068\u3053\u308d\u3067 8 \u5272 9 \u5272\u3050\u3089\u3044\u304b\u306a\u3068\u3044\u3046\u611f\u899a\u3067\u3059\u3002<\/p>\n

ELYZA \u91ce\u53e3: \u3082<\/strong>\u3057\u304b\u3057\u305f\u3089 3 \u5e74\u3068\u304b\u3067\u30ac\u30e9\u30c3\u3068\u5909\u308f\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u306e\u3067\u3059\u304c\u3001\u97f3\u58f0\u8a8d\u8b58\u306e\u7cbe\u5ea6\u304c\u3069\u3053\u307e\u3067\u4e0a\u304c\u308b\u304b\u3067\u5909\u308f\u308a\u305d\u3046\u3067\u3059\u306d\u3002<\/p>\n

\u8c37\u672c:<\/strong> \u3042\u3068\u3001 AI \u304c\u3082\u305f\u3089\u3059\u53ef\u80fd\u6027\u306e\u4e2d\u3067\u5341\u5206\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u306a\u3044\u9818\u57df\u3001\u3082\u3046\u4e00\u3064\u304c\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u7814\u4fee\u3067\u3059\u306d\u3002\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u3002<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b:<\/strong> \u79c1\u306e\u671f\u5f85\u3082\u8fbc\u3081\u3066\u306a\u3093\u3067\u3059\u3051\u3069\u3001\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3067\u306e\u904b\u7528\u76e3\u8996\u306b AI \u3092\u4f7f\u3046\u3053\u3068\u3067\u3059\u3002\u76e3\u8996\u30ed\u30b0\u306a\u3069\u3092\u3046\u307e\u304f\u96c6\u3081\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc 1 \u4eba\u3068\u304b2 \u4eba\u3067\u5168\u4f53\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u76e3\u8996\u3067\u304d\u306a\u3044\u304b\u306a\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u3054\u8cea\u554f\u306e\u7b54\u3048\u306b\u306f\u306a\u3063\u3066\u3044\u306a\u3044\u304b\u306a\u3068\u601d\u3046\u306e\u3067\u3059\u304c\u3001\u305d\u3053\u306f\u307e\u3060\u307e\u3060\u6d3b\u7528\u3067\u304d\u308b\u304b\u306a\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u9ad8\u6a4b:<\/strong> \u305d\u3046\u3067\u3059\u306d\u3002\u76f4\u63a5\u304a\u5ba2\u69d8\u5bfe\u5fdc\u3068\u3044\u3046\u3088\u308a\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u9577\u304f\u6c17\u6301\u3061\u3088\u304f\u50cd\u3044\u3066\u3082\u3089\u3046\u3068\u3044\u3046\u3053\u3068\u306b\u5bfe\u3057\u3001 AI \u3092\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044\u3093\u3058\u3083\u306a\u3044\u304b\u306a\u3068\u601d\u3044\u307e\u3059\u3002\u4f5c\u696d\u3092\u697d\u306b\u3059\u308b\u305f\u3081\u306e AI \u6d3b\u7528\u3082\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8f9e\u3081\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u3067\u3001\u3069\u3046\u3057\u305f\u3089 AI \u304c\u305d\u308c\u3092\u4e88\u6e2c\u3057\u305f\u308a\u88dc\u3063\u305f\u308a\u3057\u3066\u3044\u304f\u304b\u307f\u305f\u3044\u306a\u3053\u3068\u306f\u3001\u307e\u3060\u307e\u3060\u4eca\u5f8c\u53ef\u80fd\u6027\u304c\u3042\u308b\u3093\u3058\u3083\u306a\u3044\u304b\u306a\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> EX \u3067\u306f\u3001\u3082\u3063\u3068\u3067\u304d\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u306d\u3002\u304a\u5ba2\u69d8\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u3061\u3087\u3063\u3068\u30cf\u30fc\u30c9\u306a\u5834\u9762\u3067 AI \u3092\u524d\u306b\u7acb\u3066\u308b\u3068\u304b\u3001\u30cf\u30fc\u30c9\u306a\u8a71\u304c\u3042\u3063\u305f\u3089\u5f8c\u3067\u52b1\u307e\u3059 AI \u304c\u5bc4\u308a\u6dfb\u3063\u3066\u304f\u308c\u308b\u3068\u304b\u3001\u305d\u3046\u3044\u3063\u305f\u3053\u3068\u306b\u3088\u3063\u3066\u3060\u3044\u3076\u5909\u308f\u308a\u305d\u3046\u3060\u306a\u3068\u601d\u3044\u307e\u3059\u3002\u3042\u3068\u6b27\u7c73\u306b\u6bd4\u3079\u3066\u9045\u308c\u3066\u3044\u308b\u306a\u3063\u3066\u601d\u3046\u306e\u306f\u3001\u76f4\u63a5\u9867\u5ba2\u5bfe\u5fdc\u3067\u3059\u306d\u3002\u5148\u307b\u3069 5 \u5e74\u3063\u3066\u3044\u3046\u8a71\u304c\u3042\u308a\u307e\u3057\u305f\u3051\u3069\u3001\u30a2\u30e1\u30ea\u30ab\u306a\u3089\u300c 2 \u5e74\u4ee5\u5185\u306b 70% \u306b\u3057\u308d\u300d\u307f\u305f\u3044\u306a\u76ee\u6a19\u8a2d\u5b9a\u304c\u3042\u308a\u5f97\u308b\u306e\u3067\u3001\u305d\u3053\u3089\u3078\u3093\u306f\u307e\u3060\u307e\u3060\u8e0f\u307f\u8fbc\u3081\u3066\u306a\u3044\u9818\u57df\u306a\u3093\u3058\u3083\u306a\u3044\u304b\u306a\u3068\u3044\u3046\u3075\u3046\u306b\u601d\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u30ea\u30c3\u30c1\u30fc:<\/strong> \u79c1\u306f\u3001\u6d77\u5916\u306e\u52d5\u5411\u306b\u5bfe\u3057\u3066\u65e5\u672c\u304c\u3069\u3093\u3069\u3093\u8ffd\u3044\u3064\u3044\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u30a2\u30e1\u30ea\u30ab\u3068\u9055\u3044\u3001\u65e5\u672c\u306e\u304a\u3082\u3066\u306a\u3057\u6587\u5316\u3063\u3066\u3044\u3046\u306e\u306f\u3001\u6700\u5f8c\u306f\u4eba\u9593\u3068\u4eba\u9593\u304c\u3057\u3063\u304b\u308a\u4f1a\u8a71\u3057\u3066\u3044\u304f\u3063\u3066\u3044\u3046\u3068\u3053\u308d\u304c\u3059\u3054\u304f\u91cd\u8981\u8996\u3055\u308c\u308b\u6587\u5316\u3060\u3068\u601d\u3044\u307e\u3059\u306e\u3067\u3001\u304a\u5ba2\u69d8\u3068\u306e\u5171\u611f\u6027\u3092\u898b\u305b\u306a\u3044\u3068\u3044\u3051\u306a\u3044\u5834\u9762\u3063\u3066\u3044\u3046\u306e\u306f\u5fc5\u305a\u51fa\u3066\u304f\u308b\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002\u6700\u7d42\u7684\u306b\u306f\u3001\u6280\u8853\u306e\u9032\u5316\u3068\u3068\u3082\u306b\u3057\u3063\u304b\u308a\u65e5\u672c\u306e\u826f\u3044\u3068\u3053\u308d\u3092\u6b8b\u3057\u3066\u3044\u304f\u3068\u3044\u3046\u3068\u3053\u308d\u304c\u91cd\u8981\u306a\u3093\u3058\u3083\u306a\u3044\u304b\u3068\u601d\u3044\u307e\u3057\u305f\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> PL \u3060\u3051\u898b\u3066\u5408\u7406\u7684\u306b\u5224\u65ad\u3059\u308b\u7d4c\u55b6\u8005\u3060\u3063\u305f\u3089\u30d0\u30b7\u30d0\u30b7\u884c\u304f\u3067\u3057\u3087\u3046\u304c\u3001\u305d\u308c\u3068\u306f\u9055\u3046\u3053\u3068\u304c\u65e5\u672c\u72ec\u7279\u306e\u826f\u3055\u3068\u3057\u3066\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u5408\u7406\u4e3b\u7fa9\u7684\u306b AI \u3092\u3069\u3093\u3069\u3093\u6d3b\u7528\u3059\u308b\u3088\u3046\u306a\u4f01\u696d\u306e\u4fa1\u5024\u304c\u4e0a\u304c\u308b\u3068\u304b\u3001\u5229\u76ca\u304c\u51fa\u308b\u307f\u305f\u3044\u306a\u8a71\u306b\u306a\u308b\u306e\u306a\u3089\u3001\u305d\u308c\u3092\u30df\u30c3\u30af\u30b9\u3057\u306a\u304c\u3089\u4fa1\u5024\u89b3\u3092\u65b0\u3057\u304f\u4f5c\u3063\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u8c37\u672c:<\/strong> \u3067\u306f\u3001 4 \u540d\u306e\u7686\u3055\u3093\u306b\u30a4\u30a8\u30b9\u30fb\u30ce\u30fc\u3067\u3002 AI \u306b\u95a2\u3057\u3066\u3082\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u7814\u4fee\u304c\u5fc5\u8981\u3060\u3068\u601d\u3046\u65b9\u3001\u6319\u624b\u3044\u305f\u3060\u3051\u307e\u3059\u304b\u3002<\/p>\n

\uff08\u5168\u54e1\u6319\u624b\uff09<\/p>\n

\u8c37\u672c:<\/strong> \u6700\u5f8c\u306b\u4e00\u8a00\u305a\u3064\u304a\u9858\u3044\u3057\u307e\u3059\u3002<\/p>\n

\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u9ad8\u6a4b:<\/strong> \u751f\u6210 AI \u306f\u8eab\u8fd1\u306a\u5b58\u5728\u306b\u306a\u308a\u30011 \u4eba 1 \u4eba\u304c\u4f7f\u3048\u308b\u3068\u3044\u3046\u70b9\u3067\u3001\u4eca\u5f8c\u3059\u3054\u304f\u5909\u308f\u3063\u3066\u3044\u304f\u304b\u306a\u3068\u601d\u3044\u307e\u3059\u306e\u3067\u3001\u7686\u3055\u3093\u3068\u4e00\u7dd2\u306b CX \u4f5c\u3063\u3066\u3044\u3051\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u30c9\u30b3\u30e2\u4e95\u5c3b:\u00a0<\/strong> AI \u3084 IT \u306f\u3001\u3088\u308a\u5275\u9020\u7684\u306a\u4ed5\u4e8b\u3092\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3060\u3068\u601d\u3044\u307e\u3059\u3002\u793e\u54e1\u3082\u304a\u5ba2\u69d8\u3082\u30ef\u30af\u30ef\u30af\u3059\u308b\u4e16\u754c\u89b3\u3092\u4f5c\u3063\u3066\u3044\u304d\u305f\u3044\u306a\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

ELYZA \u91ce\u53e3:<\/strong> \u79c1\u306f\u3001\u751f\u6210 AI \u306e\u5f71\u97ff\u3092\u6700\u3082\u53d7\u3051\u308b\u306e\u304c CX \u4e26\u3073\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u754c\u3060\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u7686\u3055\u3093\u306f\u5927\u5909\u52d5\u30fb\u5909\u9769\u671f\u306b\u5165\u3063\u3066\u3044\u304f\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u305d\u308c\u3092\u697d\u3057\u307f\u306a\u304c\u3089\u65b0\u3057\u3044\u5f62\u3092\u4f5c\u3063\u3066\u3044\u304f\u3068\u3044\u3046\u3053\u3068\u3067\u3001\u4e00\u7dd2\u306b\u884c\u52d5\u3067\u304d\u308c\u3070\u306a\u3068\u601d\u3063\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n

\u30ea\u30c3\u30c1\u30fc:<\/strong> \u6642\u4ee3\u306f\u3069\u3093\u3069\u3093\u5909\u308f\u3063\u3066\u3044\u307e\u3059\u306d\u3002\u3053\u308c\u307e\u3067\u65e5\u672c\u306f\u5c11\u3057\u9045\u308c\u3066\u3044\u308b\u30a4\u30e1\u30fc\u30b8\u3060\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u4eca\u65e5\u306f\u4f55\u304b\u3001\u8ffd\u3044\u8d8a\u3057\u3066\u3044\u304f\u3088\u3046\u306a\u611f\u3058\u3092\u3059\u3054\u304f\u899a\u3048\u307e\u3057\u305f\u3002\u5f15\u304d\u7d9a\u304d\u3001\u7686\u3055\u3093\u3068\u4e00\u7dd2\u306b\u3001\u305d\u3046\u3044\u3046\u5f62\u3092\u4f5c\u3063\u3066\u3044\u3051\u305f\u3089\u306a\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u8c37\u672c:<\/strong> \u7686\u69d8\u3001\u4eca\u65e5\u306f\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3057\u305f\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2023 \u5e74 9 \u6708\u306b\u958b\u50ac\u3055\u308c\u305f G-Summit […]<\/p>\n","protected":false},"author":867,"featured_media":480031,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15929],"tax_contenttheme":[14867,14862,14864,14863],"tax_bundle":[],"tax_contenttheme2":[16103,16155,16126],"tax_capability_sitewide":[16214],"tax_products_programs":[16483,17529],"tax_buying_job":[],"tax_buyer_persona":[16922,16892],"tax_sector":[16964,16983,17022,17063,17042,16929],"tax_segment":[17142,17119],"class_list":["post-500144","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_contenttheme-grow-your-business-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_contenttheme-level-up-your-technology-ja-jp","tax_contenttheme-improve-employee-experience-ja-jp","tax_contenttheme2-grow-your-business-ja-jp","tax_contenttheme2-improve-employee-experience-ja-jp","tax_contenttheme2-improve-customer-experience-ja-jp","tax_capability_sitewide-ai-and-automation-ja-jp","tax_products_programs-genesys-ai-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp","tax_buyer_persona-technical-ja-jp","tax_buyer_persona-business-ja-jp","tax_sector-healthcare-ja-jp","tax_sector-industrial-ja-jp","tax_sector-public-ja-jp","tax_sector-technology-ja-jp","tax_sector-retail-ja-jp","tax_sector-financial-ja-jp","tax_segment-smb-ja-jp","tax_segment-midsized-ja-jp","tax_content_type-blog-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/500144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/500144\/revisions"}],"predecessor-version":[{"id":501888,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/500144\/revisions\/501888"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/480031"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=500144"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=500144"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=500144"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=500144"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=500144"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=500144"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=500144"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=500144"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=500144"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=500144"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=500144"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=500144"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=500144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}