{"id":499918,"date":"2023-12-26T15:32:09","date_gmt":"2023-12-26T23:32:09","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=499918"},"modified":"2023-12-26T22:42:05","modified_gmt":"2023-12-27T06:42:05","slug":"what-is-call-loss-rate","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-call-loss-rate","title":{"rendered":"\u300c\u547c\u91cf\u300d\u3068\u300c\u547c\u640d\u7387\u300d\u3068\u306f\uff1f\u8aad\u307f\u65b9\u3001\u8a08\u7b97\u65b9\u6cd5\u3001\u4e00\u822c\u7684\u306a\u76ee\u5b89\u306a\u3069\u3092\u7d39\u4ecb"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u300c\u547c\u640d\u7387\u300d\u3068\u306f\u9867\u5ba2\u3088\u308a\u96fb\u8a71\u3092\u3044\u305f\u3060\u3044\u305f\u3068\u304d\u3001\u56de\u7dda\u306b\u7a7a\u304d\u304c\u306a\u304f\u63a5\u7d9a\u3067\u304d\u306a\u304b\u3063\u305f\u78ba\u7387\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u306f\u305d\u306e\u300c\u547c\u640d\u7387\u300d\u3092\u7406\u89e3\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u57fa\u790e\u77e5\u8b58\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u4f7f\u7528\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u76ee\u6b21<\/strong><\/h4>\n<ul>\n<li><a href=\"#link01\">\u547c\u91cf\u3068\u547c\u640d\u7387\u3068\u306f<\/a><\/li>\n<li><a href=\"#link02\">\u30a2\u30fc\u30e9\u30f3B\u5f0f\u3068\u547c\u640d\u7387\u8868<\/a><\/li>\n<li><a href=\"#link03\">\u547c\u640d\u7387\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9069\u6b63\u306a\u56de\u7dda\u6570\u3092\u7b97\u51fa<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link01\"><\/a>\u547c\u91cf\u3068\u547c\u640d\u7387\u3068\u306f<\/strong><\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;502843&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p>&nbsp;<\/p>\n<p>\u300c\u547c\u91cf\u300d\u3068\u300c\u547c\u640d\u7387\u300d\u306b\u3064\u3044\u3066\u89e3\u8aac\u3059\u308b\u524d\u306b\u3001\u524d\u63d0\u77e5\u8b58\u3068\u3057\u3066\u3001\u5404\u7a2e\u6307\u6a19\u306e\u57fa\u672c\u3068\u306a\u308b<br \/>\n\u300c\u547c\uff08\u3053\uff09\u300d\u3068\u300c\u4fdd\u7559\u6642\u9593\u300d\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u547c\u300d\u3068\u306f\u3001\u96fb\u8a71\u306e\u901a\u8a71\u306e\u3053\u3068\u3067\u3001\u300c\u547c\u300d\u306e\u56de\u6570\u3092\u300c\u547c\u6570\uff08\u3053\u3059\u3046\uff09\u300d\u3068\u3044\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u547c\u306e\u958b\u59cb\u304b\u3089\u7d42\u4e86\u307e\u3067\u306e\u901a\u8a71\u6642\u9593\u306e\u3053\u3068\u3092\u300c\u4fdd\u7559\u6642\u9593\u300d\u3068\u3044\u3044\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070 1 \u6642\u9593\u306b 3 \u56de\u96fb\u8a71\u3092\u304b\u3051\u3066\u3001 4 \u56de\u96fb\u8a71\u3092\u53d7\u3051\u3001\u901a\u8a71\u6642\u9593\u304c\u5408\u8a08 35 \u5206\u3060\u3063\u305f\u5834\u5408\u3001 1 \u6642\u9593\u3042\u305f\u308a\u306e\u547c\u6570\u306f7\u56de\u3068\u306a\u308a\u3001\u4fdd\u7559\u6642\u9593\u306e\u5e73\u5747\u306f 5 \u5206\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0a\u3092\u628a\u63e1\u3057\u305f\u3046\u3048\u3067\u3001\u547c\u91cf\u3068\u547c\u640d\u7387\u306b\u3064\u3044\u3066\u5177\u4f53\u7684\u306b\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 class=\"text-black\">\u547c\u91cf(\u30a2\u30fc\u30e9\u30f3)\uff1d\u300c\u547c\u300d\u306e\u5408\u8a08\u5229\u7528\u6642\u9593\u3092\u5358\u4f4d\u6642\u9593\u3067\u5272\u3063\u305f\u3082\u306e<\/h3>\n<p>\u547c\u91cf\u3068\u306f\u3001\u5358\u4f4d\u6642\u9593\uff08\u6e2c\u5b9a\u6642\u9593\uff09\u3042\u305f\u308a\u3001\u96fb\u8a71\u304c\u3069\u308c\u304f\u3089\u3044\u306e\u6642\u9593\u4f7f\u308f\u308c\u3066\u3044\u305f\u304b\u3092\u6e2c\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u5f0f\u3067\u7b97\u51fa\u3055\u308c\u3001\u300c\u30a2\u30fc\u30e9\u30f3\u300d\u3068\u3044\u3046\u5358\u4f4d\u304c\u7528\u3044\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u547c\u91cf\u306e\u7b97\u51fa\u5f0f<\/strong><\/p>\n<p>\u5358\u4f4d\u6642\u9593\u3042\u305f\u308a\u306e\u5408\u8a08\u4fdd\u7559\u6642\u9593\u00f7\u5358\u4f4d\u6642\u9593=\u547c\u91cf<\/p>\n<p>\u547c\u91cf\u306e\u6982\u5ff5\u306f\u7406\u89e3\u3057\u306b\u304f\u3044\u90e8\u5206\u304c\u3042\u308b\u305f\u3081\u3001\u5177\u4f53\u7684\u306a\u4f8b\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u305f\u3068\u3048\u3070\u3001\u96fb\u8a71\u6a5f A \u30fb B \u30fb C \u306e 3 \u53f0\u304c\u8a2d\u7f6e\u3055\u308c\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001\u5358\u4f4d\u6642\u9593\uff08\u6e2c\u5b9a\u6642\u9593\uff091 \u6642\u9593\u3042\u305f\u308a\u306e\u547c\u91cf\u3092\u6c42\u3081\u308b\u3068\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u96fb\u8a71\u6a5f A \u30fb B\u30fb C \u306e 1 \u6642\u9593\u3042\u305f\u308a\u306e\u901a\u8a71\u6642\u9593<\/strong><\/p>\n<p>A\uff1a50 \u5206<br \/>\nB\uff1a40 \u5206<br \/>\nC\uff1a60 \u5206<br \/>\n\u5408\u8a08\u901a\u8a71\u6642\u9593\uff1a150 \u5206<\/p>\n<p><strong><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306b\u304a\u3051\u308b\u547c\u91cf<\/strong><\/p>\n<p>150 \u00f7 60 = 2.5<\/p>\n<p>\u3053\u306e\u8a08\u7b97\u306f\u3001\u5358\u4f4d\u6642\u9593\u3067\u3042\u308b 1 \u6642\u9593\u3042\u305f\u308a\u3001 2.5 \u500d\u306e 150 \u5206\u9593\u96fb\u8a71\u3092\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u4f8b\u306b\u304a\u3051\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001 3 \u53f0\u306e\u96fb\u8a71\u6a5f\u304c\u3042\u308b\u3053\u3068\u3067\u3001\u8a08\u7b97\u7d50\u679c\u304c\u5358\u4f4d\u6642\u9593\u3088\u308a\u3082\u5927\u304d\u3044\u7d50\u679c\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 class=\"text-black\">\u547c\u640d\u7387\uff1d\u300c\u547c\u300d\u304c\u767a\u751f\u3057\u305f\u3068\u304d\u306b\u63a5\u7d9a\u304c\u62d2\u5426\u3055\u308c\u308b\u78ba\u7387<\/h3>\n<p>\u300c\u547c\u640d\u7387\u300d\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u767a\u751f\u3057\u305f\u547c\u306e\u3046\u3061\u3001\u5fdc\u7b54\u3067\u304d\u306a\u304b\u3063\u305f\u5272\u5408\u3067\u3059\u3002\u547c\u640d\u7387\u306f\u4ee5\u4e0b\u306e\u5f0f\u3067\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u547c\u640d\u7387\u306e\u7b97\u51fa\u5f0f<\/strong><\/p>\n<p>\u5fdc\u7b54\u3067\u304d\u306a\u304b\u3063\u305f\u547c\u6570\u00f7\u547c\u6570\uff1d\u547c\u640d\u7387<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u547c\u6570 60 \u4ef6\u306e\u3046\u3061\u3001 15 \u4ef6\u304c\u5fdc\u7b54\u3067\u304d\u306a\u304b\u3063\u305f\u5834\u5408\u3001\u547c\u640d\u7387\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<br \/>\n15 \u00f7 60 = 0.25<br \/>\n\u547c\u640d\u7387\uff1a0.25<\/p>\n<h2><strong><a id=\"link02\"><\/a>\u30a2\u30fc\u30e9\u30f3 B \u5f0f\u3068\u547c\u640d\u7387\u8868<\/strong><\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;501353&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p>&nbsp;<\/p>\n<p>\u547c\u640d\u7387\u306f\u3001\u56de\u7dda\u6570\u304a\u3088\u3073\u547c\u91cf\u3068\u76f8\u95a2\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u822c\u7684\u306b\u56de\u7dda\u6570\u306f\u3001\u591a\u304f\u306a\u308c\u3070\u547c\u640d\u7387\u304c\u4e0b\u304c\u308a\u3001\u5c11\u306a\u304f\u306a\u308c\u3070\u547c\u640d\u7387\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u547c\u91cf\u306f\u3001\u591a\u304f\u306a\u308c\u3070\u547c\u640d\u7387\u306f\u4e0a\u304c\u308a\u3001\u5c11\u306a\u304f\u306a\u308c\u3070\u547c\u640d\u7387\u306f\u4e0b\u304c\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u56de\u7dda\u6570\u53ca\u3073\u547c\u91cf\u3092\u8e0f\u307e\u3048\u3066\u547c\u640d\u7387\u3092\u63a8\u5b9a\u3059\u308b\u65b9\u6cd5\u306b\u300c\u30a2\u30fc\u30e9\u30f3 B \u5f0f\u300d\u3068\u3044\u3046\u8a08\u7b97\u5f0f\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u30a2\u30fc\u30e9\u30f3 B \u5f0f\u306f\u304b\u306a\u308a\u8907\u96d1\u3067\u3001\u5b9f\u969b\u306b\u7528\u3044\u308b\u306b\u306f\u96e3\u6613\u5ea6\u304c\u9ad8\u3044\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u6b21\u306b\u7d39\u4ecb\u3059\u308b\u547c\u640d\u7387\u306e\u65e9\u898b\u8868\u3092\u4f7f\u7528\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<h3 class=\"text-black\">\u547c\u640d\u7387\u8868\u306e\u65e9\u898b\u8868<\/h3>\n<p>\u547c\u640d\u7387\u306e\u65e9\u898b\u8868\u3068\u306f\u3001\u60f3\u5b9a\u3055\u308c\u308b\u547c\u640d\u7387\u3068\u30a2\u30fc\u30e9\u30f3\u304b\u3089\u5fc5\u8981\u306a\u56de\u7dda\u6570\u3092\u5c0e\u304d\u51fa\u3059\u305f\u3081\u306e\u8868\u3067\u3059\u3002\u8868\u306e\u6a2a\u8ef8\u306b\u60f3\u5b9a\u3055\u308c\u308b\u547c\u640d\u7387\u3001\u7e26\u8ef8\u306b\u5fc5\u8981\u306a\u56de\u7dda\u6570\u3001\u7e26\u8ef8\u3068\u6a2a\u8ef8\u306e\u4ea4\u5dee\u3059\u308b\u7b87\u6240\u306b\u60f3\u5b9a\u3055\u308c\u308b\u30a2\u30fc\u30e9\u30f3\u304c\u8a18\u8f09\u3055\u308c\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][vc_single_image image=&#8221;501350&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u547c\u640d\u7387\u306e\u65e9\u898b\u8868\u306e\u4f7f\u3044\u65b9<\/strong><\/p>\n<ol>\n<li>\u76ee\u6307\u3057\u305f\u3044\u547c\u640d\u7387\u3092\u9078\u3076<\/li>\n<li>\u9078\u3093\u3060\u547c\u640d\u7387\u306e\u5217\u304b\u3089\u3001\u60f3\u5b9a\u3055\u308c\u308b\u547c\u91cf\u3092\u9078\u3076<\/li>\n<li>\u9078\u3093\u3060\u60f3\u5b9a\u547c\u91cf\u306e\u884c\u304b\u3089\u3001\u5fc5\u8981\u306a\u56de\u7dda\u6570\u3092\u78ba\u8a8d\u3059\u308b<\/li>\n<\/ol>\n<p>\u4f8b\uff09\u547c\u91cf\u304c 2 \u30a2\u30fc\u30e9\u30f3\u3042\u308a\u3001\u547c\u640d\u7387\u3092 0.1 \u4ee5\u4e0b\u306b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u56de\u7dda\u6570\u3092\u6c42\u3081\u308b\u5834\u5408<\/p>\n<ol>\n<li>\u547c\u640d\u7387\u300c0.1\u300d\u3092\u9078\u3076<\/li>\n<li>\u547c\u640d\u7387 0.1 \u306e\u5217\u304b\u3089 2 \u30a2\u30fc\u30e9\u30f3\u3092\u8d85\u3048\u308b\u6570\u5024\u3067\u3042\u308b\u300c 2.05 \u300d\u3092\u9078\u3076<\/li>\n<li>\u00a03.2.05 \u306e\u884c\u306e\u56de\u7dda\u6570\u3092\u78ba\u8a8d\u3059\u308b\u3068\u300c 4 \u300d\u3068\u306a\u308b<\/li>\n<\/ol>\n<h2><strong><a id=\"link03\"><\/a>\u547c\u640d\u7387\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9069\u6b63\u306a\u56de\u7dda\u6570\u3092\u7b97\u51fa<\/strong><\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9069\u6b63\u306a\u56de\u7dda\u6570\u304c\u5206\u304b\u308c\u3070\u3001\u30ea\u30bd\u30fc\u30b9\u3084\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u7b97\u51fa\u306b\u306f\u300c\u60f3\u5b9a\u547c\u640d\u7387\u300d\u300c\u60f3\u5b9a\u547c\u91cf\u300d\u300c\u5fc5\u8981\u56de\u7dda\u6570\u300d\u306e 3 \u3064\u306e\u5024\u304c\u5fc5\u8981\u3067\u3059\u3002\u4e2d\u3067\u3082\u60f3\u5b9a\u547c\u91cf\u306f\u3001\u5b9f\u60c5\u306b\u5373\u3057\u305f\u5024\u3067\u306a\u3044\u3068\u610f\u5473\u304c\u306a\u3044\u305f\u3081\u3001\u614e\u91cd\u306b\u6c7a\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u9069\u6b63\u306a\u56de\u7dda\u6570\u306e\u7b97\u51fa\u65b9\u6cd5\u3092\u3001\u60f3\u5b9a\u547c\u91cf\u306e\u7b97\u51fa\u65b9\u6cd5\u304b\u3089\u9806\u3092\u8ffd\u3063\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 class=\"text-black\">\u60f3\u5b9a\u547c\u91cf<\/h3>\n<p>\u60f3\u5b9a\u547c\u91cf\u306f\u3001\u30d4\u30fc\u30af\u6642\u306e\u5024\u3092\u4eee\u5b9a\u3057\u3066\u7528\u3044\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30d4\u30fc\u30af\u6642 1 \u6642\u9593\u3042\u305f\u308a\u306e\u5408\u8a08\u4fdd\u7559\u6642\u9593\u304c 720 \u5206\u306e\u5834\u5408\u3001\u60f3\u5b9a\u547c\u91cf\u306f 720 \u00f7 60 \u3067 12 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class=\"text-black\">\u5fc5\u8981\u56de\u7dda\u6570\u3092\u6d17\u3044\u51fa\u3057\u547c\u91cf\u3092\u524a\u6e1b\u3059\u308b<\/h3>\n<p>\u5fc5\u8981\u56de\u7dda\u6570\u304c\u7b97\u51fa\u3067\u304d\u305f\u3089\u3001\u540c\u6642\u306b\u547c\u91cf\u524a\u6e1b\u306b\u3082\u53d6\u308a\u7d44\u307f\u307e\u3057\u3087\u3046\u3002\u547c\u91cf\u304c\u524a\u6e1b\u3067\u304d\u308c\u3070\u5fc5\u8981\u56de\u7dda\u6570\u306f\u6e1b\u5c11\u3057\u3001\u30ea\u30bd\u30fc\u30b9\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u547c\u91cf\u3092\u524a\u6e1b\u3059\u308b\u306b\u306f\u3001\u901a\u8a71\u6642\u9593\u306e\u524a\u6e1b\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306e\u65b9\u6cd5\u3068\u3057\u3066\u306f\u3001\u8077\u54e1\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u3084\u8cea\u554f\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5316\u3001Web\u30b5\u30a4\u30c8\u4e0a\u306b\u8a2d\u7f6e\u3059\u308b\u300c\u3088\u304f\u3042\u308b\u8cea\u554f ( FAQ ) 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