{"id":499909,"date":"2023-11-28T22:48:32","date_gmt":"2023-11-29T06:48:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=499909"},"modified":"2023-11-28T22:59:59","modified_gmt":"2023-11-29T06:59:59","slug":"ai-cx-personalization","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-cx-personalization","title":{"rendered":"G-Summit Japan 2023 \u30b8\u30a7\u30cd\u30b7\u30b9 CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3\u3000\uff5e AI \u3067\u5b9f\u73fe\u3059\u308b CX \u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u672c\u30d6\u30ed\u30b0\u8a18\u4e8b\u3067\u306f\u3001 G-Summit Japan 2023 \u306e\u30b8\u30a7\u30cd\u30b7\u30b9 CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\u3088\u308a\u91ce\u7530\u3001\u4f50\u85e4\u3001\u85e4\u6ca2\u3001\u4e09\u6210\u304c\u767b\u58c7\u3057\u3001 AI \u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13 \uff08CX\uff09 \u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002\u7279\u306b\u6ce8\u76ee\u3055\u308c\u305f\u306e\u306f\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3092\u6a5f\u7a2e\u5909\u66f4\u3059\u308b\u969b\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63cf\u3044\u305f 4 \u5206\u534a\u306e\u30d3\u30c7\u30aa\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e 9 \u3064\u306e\u4e3b\u8981\u6a5f\u80fd\u304c\u7d39\u4ecb\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u52b9\u7387\u5316\u3057\u3001\u3088\u308a\u500b\u5225\u5316\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u8a18\u4e8b\u3067\u306f\u3001\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u53d6\u308a\u7d44\u3080\u4e88\u6e2c\u578b\u3001\u4f1a\u8a71\u578b\u3001\u5206\u6790\u578b\u306e AI \u3001\u3055\u3089\u306b\u306f\u4eca\u5f8c\u306e\u751f\u6210 AI \u306e\u6d3b\u7528\u8a08\u753b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong class=\"text-regular\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/g-summit-japan-2023-openingsession\">G-Summit Japan 2023 \u30a4\u30d9\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u7b2c\u4e00\u5f3e ~ \u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3 : \u4e00\u4eba\u3072\u3068\u308a\u3092\u201d\uff01\u201d\u306b\u3059\u308b\u65b0\u767a\u60f3\u306e CX<\/a> \u3082\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n<p class=\"text-28\">\u76ee\u6b21<\/p>\n<ul>\n<li class=\"text-26\"><a href=\"#link01\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306e 4 \u5206\u534a\u306e\u30d3\u30c7\u30aa\u306b 9 \u3064\u3082\u306e\u6a5f\u80fd<\/a><\/li>\n<li class=\"text-26\"><a href=\"#link02\">\u97f3\u58f0\u30dc\u30c3\u30c8\u30fb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a><\/li>\n<li class=\"text-26\"><a href=\"#link03\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30a2\u30b7\u30b9\u30c8<\/a><\/li>\n<li class=\"text-26\"><a href=\"#link04\">\u30ca\u30ec\u30c3\u30b8\u30fb\u30ef\u30fc\u30af\u30d9\u30f3\u30c1<\/a><\/li>\n<li class=\"text-26\"><a href=\"#link05\">Pointillist<\/a><\/li>\n<li class=\"text-26\"><a href=\"#link06\">WEM\uff08Workforce Engagement Management\uff09<\/a><\/li>\n<li class=\"text-26\"><a href=\"#link07\">\u751f\u6210 AI<\/a><\/li>\n<\/ul>\n<h2><a id=\"link01\"><\/a>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e 4 \u5206\u534a\u306e\u30d3\u30c7\u30aa\u306b 9 \u3064\u3082\u306e\u6a5f\u80fd<\/h2>\n<p>\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u6a5f\u7a2e\u5909\u66f4\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63cf\u3044\u305f 4\u3000\u5206\u534a\u306e\u30d3\u30c7\u30aa\u3067\u306f\u3001\u6d77\u5916\u7559\u5b66\u306e\u305f\u3081\u306b\u6e21\u822a\u3059\u308b\u5a18\u3055\u3093\u306e\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u304c\u76f4\u524d\u306b\u6545\u969c\u3057\u3001\u98db\u884c\u6a5f\u304c\u98db\u3073\u7acb\u3064\u307e\u3067\u306b\u5951\u7d04\u3092\u898b\u76f4\u3057\u3066\u4ee3\u308f\u308a\u306e\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3092\u7528\u610f\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u304f\u306a\u3063\u305f\u304a\u7236\u3055\u3093\u304c\u304a\u5ba2\u69d8\u3068\u3044\u3046\u8a2d\u5b9a\u3067\u3059\u3002\u65b0\u3057\u3044\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3092\u7121\u4e8b\u306b\u53d7\u3051\u53d6\u308b\u307e\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3001\u304a\u5ba2\u69d8\u306e\u884c\u52d5\u3001\u30b5\u30dd\u30fc\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5bfe\u5fdc\u3001\u305d\u3057\u3066\u30b7\u30e7\u30c3\u30d7\u3068\u306e\u9023\u643a\u3068\u3044\u3046\u89b3\u70b9\u304b\u3089\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u63cf\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u305d\u3057\u3066\u9a5a\u304f\u3053\u3068\u306b\u3001 4\u00a0 \u5206\u534a\u307b\u3069\u306e\u30d3\u30c7\u30aa\u306e\u4e2d\u306b\u306f\u00a0<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\"> AI \u00a0\u3092\u4e2d\u5fc3\u306b \u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6a5f\u80fd<\/a>\u304c \uff19 \u3064\u3082\u7d39\u4ecb\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u306e 9 \u3064\u306e\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p style=\"padding-left: 40px;\">\u2460\u00a0\u00a0\u00a0 \u30ca\u30ec\u30c3\u30b8<\/p>\n<p style=\"padding-left: 40px;\">\u2461\u00a0\u00a0\u00a0 \u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/p>\n<p style=\"padding-left: 40px;\">\u2462\u00a0\u00a0\u00a0 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/p>\n<p style=\"padding-left: 40px;\">\u2463\u00a0\u00a0\u00a0 \u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/p>\n<p style=\"padding-left: 40px;\">\u2464\u00a0\u00a0\u00a0 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30a2\u30b7\u30b9\u30c8<\/p>\n<p style=\"padding-left: 40px;\">\u2465\u00a0\u00a0\u00a0 \u30bf\u30b9\u30af\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/p>\n<p style=\"padding-left: 40px;\">\u2466\u00a0\u00a0\u00a0 Pointillist<\/p>\n<p style=\"padding-left: 40px;\">\u2467\u00a0\u00a0\u00a0 \u97f3\u58f0\u89e3\u6790<\/p>\n<p style=\"padding-left: 40px;\">\u2468\u00a0\u00a0\u00a0 \u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/p>\n<p>&nbsp;<\/p>\n<p>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u304c\u3069\u306e\u3088\u3046\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u305f\u306e\u304b\u3001\u7c21\u5358\u306b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2460 <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\">\u30ca\u30ec\u30c3\u30b8<\/a><\/h3>\n<p>\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u6545\u969c\u3068\u3044\u3046\u4e8b\u614b\u306b\u906d\u9047\u3057\u3001<img decoding=\"async\" class=\"size-medium wp-image-499934 alignright\" src=\"https:\/\/www.genesys.com\/media\/Customer_Journey_Genesys-300x167.png\" alt=\"Customer_Journey_Genesys\" width=\"300\" height=\"167\" srcset=\"https:\/\/www.genesys.com\/media\/Customer_Journey_Genesys-300x167.png 300w, https:\/\/www.genesys.com\/media\/Customer_Journey_Genesys-258x144.png 258w, https:\/\/www.genesys.com\/media\/Customer_Journey_Genesys-374x210.png 374w, https:\/\/www.genesys.com\/media\/Customer_Journey_Genesys.png 578w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\u5a18\u3055\u3093\u306e\u51fa\u56fd\u307e\u3067\u6642\u9593\u304c\u306a\u3044\u304a\u5ba2\u69d8\u306f\u3001\u307e\u305a Web \u30b5\u30a4\u30c8\u3067\u89e3\u6c7a\u7b56\u3092\u691c\u7d22\u3057\u307e\u3059\u3002\u3053\u306e\u3068\u304d\u304a\u5ba2\u69d8\u304c\u4f7f\u3063\u305f\u306e\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30e2\u30d0\u30a4\u30eb\u306e FAQ \uff08\u30ca\u30ec\u30c3\u30b8\uff09 \u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2461 <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a><\/h3>\n<p>\u305d\u3057\u3066\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c Web \u30b5\u30a4\u30c8\u3067\u306e\u304a\u5ba2\u69d8\u306e\u884c\u52d5\u304b\u3089\u30b5\u30a4\u30c8\u8a2a\u554f\u306e\u76ee\u7684\u3092\u5bdf\u77e5\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u8d77\u52d5\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2462 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u304a\u5ba2\u69d8\u306e\u8cea\u554f\u306b\u56de\u7b54\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u304a\u5ba2\u69d8\u306f\u3001\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u4f1a\u8a71\u3092\u5e0c\u671b\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2463 <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a><\/h3>\n<p>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u304c\u3001\u8cea\u554f\u5185\u5bb9\u306b\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30a2\u30b5\u30a4\u30f3\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2464 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u3078\u306e\u5bfe\u5fdc\u3092\u884c\u3046\u9593\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u304c\u30ca\u30ec\u30c3\u30b8\u306b\u3042\u308b\u95a2\u9023\u60c5\u5831\u3092\u753b\u9762\u4e0a\u306b\u8868\u793a\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u3067\u3001\u5951\u7d04\u306e\u898b\u76f4\u3057\u304c\u5b8c\u4e86\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2465 \u30bf\u30b9\u30af\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30bf\u30b9\u30af\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u30b7\u30e7\u30c3\u30d7\u3078\u65b0\u3057\u3044\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u624b\u914d\u3092\u6307\u793a\u3057\u307e\u3059\u3002\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u6e96\u5099\u72b6\u6cc1\u3092\u9010\u6b21\u304a\u5ba2\u69d8\u306b\u9023\u7d61\u3059\u308b\u306e\u3082\u3001\u30bf\u30b9\u30af\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u305d\u3057\u3066\u3001\u2466\u4ee5\u964d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2466 Pointillist<\/h3>\n<p>Pointillist \u306f\u6a5f\u7a2e\u5909\u66f4\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u89e3\u6790\u3057\u3066\u53ef\u8996\u5316\u3057\u3001\u554f\u984c\u70b9\u3092\u767a\u898b\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2467 <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\">\u97f3\u58f0\u89e3\u6790<\/a><\/h3>\n<p>\u767a\u898b\u3055\u308c\u305f\u554f\u984c\u70b9\u306b\u3064\u3044\u3066\u3001\u97f3\u58f0\u306e\u30c6\u30ad\u30b9\u30c8\u5316\u3068\u89e3\u6790\u30c4\u30fc\u30eb\u3067\u3001\u554f\u5408\u305b\u5185\u5bb9\u306e\u50be\u5411\u3092\u5206\u6790\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u2468 <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/gamification-call-center-employees\">\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/a><\/h3>\n<p>\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b2\u30fc\u30e0\u611f\u899a\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3059\u308b\u6a5f\u80fd\u3067\u3001\u3053\u308c\u306b\u3088\u308a\u554f\u984c\u306e\u5f71\u97ff\u3092\u628a\u63e1\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u65b9\u91dd\u3092\u6c7a\u3081\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\u3084\u5bfe\u5fdc\u30d5\u30ed\u30fc\u306e\u6539\u5584\u306b\u7e4b\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4e0a\u8a18\u306e\u3088\u3046\u306b\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u30d3\u30c7\u30aa\u306b\u542b\u307e\u308c\u3066\u3044\u305f 9 \u3064\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u7c21\u5358\u306a\u7d39\u4ecb\u304c\u306a\u3055\u308c\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u3001\u3053\u308c\u3089\u306e\u4e2d\u304b\u3089\u7279\u306b\u91cd\u8981\u3068\u8003\u3048\u3089\u308c\u308b 5 \u3064\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3001\u3055\u3089\u306b\u8a73\u3057\u3044\u8aac\u660e\u304c\u7d9a\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link02\"><\/a>\u97f3\u58f0\u30dc\u30c3\u30c8\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h2>\n<p>\u65e5\u672c\u8a9e\u7248\u304c\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305f\u3070\u304b\u308a\u306e Dialog Engine Bot Flow \u306f\u3001\u97f3\u58f0\u3068\u30c1\u30e3\u30c3\u30c8\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30dc\u30c3\u30c8\u6a5f\u80fd\u3067\u3001\u2460 \u6709\u4eba\u5bfe\u5fdc\u3078\u306e\u5207\u308a\u66ff\u3048\u304c\u5bb9\u6613 \u2781 \u30dc\u30c3\u30c8\u306e\u69cb\u7bc9\u3084\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u304c\u5bb9\u6613 \u2462 \u5c0e\u5165\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u304c\u5b89\u4fa1 \u2463 \u5145\u5b9f\u3057\u305f\u30ec\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3001\u3068\u3044\u3063\u305f\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306e\u4e2d\u306b\u306f\u3001\u30dc\u30c3\u30c8\u306b\u8a2d\u5b9a\u3057\u305f\u30a4\u30f3\u30c6\u30f3\u30c8\u306e\u6d3b\u7528\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b \u300c\u30a4\u30f3\u30c6\u30f3\u30c8\u30d8\u30eb\u30b9\u6a5f\u80fd\u300d \u304c\u3042\u308a\u3001 AI \u306e\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link03\"><\/a>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8<\/h2>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u4f1a\u8a71\u4e2d \uff08\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\uff09 \u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u304a\u5ba2\u69d8\u3068\u306e\u4f1a\u8a71\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u3044\u3066\u3001\u95a2\u9023\u3059\u308b\u3068\u601d\u308f\u308c\u308b\u30ca\u30ec\u30c3\u30b8\u3092\u753b\u9762\u4e0a\u306b\u8868\u793a\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u306f\u4f1a\u8a71\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3069\u3093\u3069\u3093\u5909\u5316\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593 \uff08AHT\uff09 \u306e\u77ed\u7e2e\u3084\u521d\u56de\u96fb\u8a71\u89e3\u6c7a\u7387 \uff08FCR\uff09 \u306e\u5411\u4e0a\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link04\"><\/a>\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30af\u30d9\u30f3\u30c1<\/h2>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u304c\u6709\u52b9\u306b\u6a5f\u80fd\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30af\u30d9\u30f3\u30c1\u306f\u3001\u6c4e\u7528\u306e\u77e5\u8b58\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u30b8\u30a7\u30cd\u30b7\u30b9\u5185\u306b\u6301\u305f\u305b\u308b\u6a5f\u80fd\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u3084 Web \u30b5\u30a4\u30c8\u306e FAQ \u3001\u30dc\u30c3\u30c8\u306a\u3069\u304b\u3089\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001 API \u7d4c\u7531\u3067\u4ed6\u30a2\u30d7\u30ea\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u306a\u3089\u3067\u306f\u306e\u6a5f\u80fd\u3068\u8a00\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304b\u3089\u56de\u7b54\u3067\u304d\u306a\u304b\u3063\u305f\u8cea\u554f\u306a\u3069\u3092\u78ba\u8a8d\u3057\u3001\u52b9\u7387\u7684\u306b\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\u3084\u6539\u5584\u3092\u884c\u3046\u4e8b\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link05\"><\/a>Pointillist<\/h2>\n<p>\u30d3\u30c7\u30aa\u3067\u306f\u3001 Pointillist \u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u53ef\u8996\u5316\u304a\u3088\u3073\u6539\u5584\u3057\u3001\u30b9\u30e0\u30fc\u30b9\u306a\u5bfe\u5fdc \u3092\u53ef\u80fd\u306b\u3057\u305f\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002 Pointillist \u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u4e00\u6628\u5e74\u8cb7\u53ce\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001 Genesys Cloud \u306f\u3082\u3061\u308d\u3093\u3001\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u96c6\u7d04\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<img decoding=\"async\" class=\"size-medium wp-image-499935 alignright\" src=\"https:\/\/www.genesys.com\/media\/Pointillist-1-300x168.png\" alt=\"Pointillist_gsummit-japan-2023\" width=\"300\" height=\"168\" srcset=\"https:\/\/www.genesys.com\/media\/Pointillist-1-300x168.png 300w, https:\/\/www.genesys.com\/media\/Pointillist-1-258x144.png 258w, https:\/\/www.genesys.com\/media\/Pointillist-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/Pointillist-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/Pointillist-1-580x326.png 580w, https:\/\/www.genesys.com\/media\/Pointillist-1.png 666w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5b89\u5168\u306b\u53ef\u8996\u5316\u3001\u5206\u6790\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3067\u3082\u4f7f\u3048\u308b\u3088\u3046\u306b\u30c9\u30e9\u30c3\u30b0 \uff06 \u30c9\u30ed\u30c3\u30d7\u3067\u7c21\u5358\u306b\u64cd\u4f5c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u4f7f\u3048\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u500b\u3005\u306e\u304a\u5ba2\u69d8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u3066\u3044\u308b\u306e\u3068\u306f\u7570\u306a\u308a\u3001Pointillist \u306f\u5927\u52e2\u306e\u304a\u5ba2\u69d8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u52d5\u5411\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f Pointillist \u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3066\u81ea\u52d5\u7684\u306b\u7d71\u5408\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a id=\"link06\"><\/a>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 (WEM)<\/h2>\n<p>\u30d3\u30c7\u30aa\u306b\u51fa\u3066\u304d\u305f\u97f3\u58f0\u89e3\u6790\u3084\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u304c WEM 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