{"id":466191,"date":"2023-02-13T18:05:01","date_gmt":"2023-02-14T02:05:01","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=466191"},"modified":"2023-11-08T23:55:09","modified_gmt":"2023-11-09T07:55:09","slug":"operational-efficiency","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/operational-efficiency","title":{"rendered":"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u5bfe\u7b56\uff08\u7b2c1\u56de\uff09"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u30b3\u30ed\u30ca\u798d\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3068\u306e\u975e\u63a5\u89e6\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u306f\u5f85\u3063\u305f\u306a\u3057\u306e\u72b6\u6cc1\u3067\u3059\u304c\u3001\u3055\u307e\u3056\u307e\u306a\u8ab2\u984c\u304c\u6307\u6458\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u8ab2\u984c\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n

 <\/p>\n

    \n
  1. \u9867\u5ba2\u3068\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30c1\u30e3\u30cd\u30eb\u304c\u591a\u69d8\u5316\u3057\u3066\u3044\u308b\u304c\u3001\u305d\u308c\u305e\u308c\u304c\u5b64\u7acb\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u7ba1\u7406\u304c\u7169\u96d1<\/strong><\/li>\n
  2. \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084 FAQ \u304c\u5c0e\u5165\u3055\u308c\u3066\u3044\u308b\u304c\u3001\u5bfe\u5fdc\/\u89e3\u6c7a\u3067\u304d\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u3082\u591a\u3044<\/strong><\/li>\n
  3. \u3055\u307e\u3056\u307e\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3066\u3044\u308b\u304c\u3001\u305d\u308c\u3089\u3092\u3046\u307e\u304f\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044<\/strong><\/li>\n
  4. \u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u540c\u3058\u5185\u5bb9\u3092\u4f55\u5ea6\u3082\u5165\u529b\u3059\u308b\u3053\u3068\u304c\u591a\u3044<\/strong><\/li>\n<\/ol>\n

     <\/p>\n

    1\uff09\u306b\u3064\u3044\u3066\u306f\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001 Bot \u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3092\u6301\u3064\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u304c\u4e00\u822c\u5316\u3057\u3066\u304d\u3066\u3044\u307e\u3059\u304c\u3001\u591a\u304f\u306e\u5834\u5408\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u304c\u5225\u3005\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u904b\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u7ba1\u7406\u304c\u7169\u96d1\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n

    2\uff09\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u305f\u3081\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084 FAQ \u306e\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u3067\u306f\u5bfe\u5fdc\/\u89e3\u6c7a\u3067\u304d\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u3082\u591a\u304f\u3001\u306a\u304b\u306a\u304b\u7701\u529b\u5316\u306b\u7e4b\u304c\u3063\u3066\u3044\u306a\u3044\u3001\u3068\u3044\u3046\u554f\u984c\u3067\u3059\u3002<\/p>\n

    3\uff09\u306b\u3064\u3044\u3066\u3067\u3059\u304c\u3001\u3053\u308c\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u3092\u901a\u3058\u3066\u96c6\u3081\u305f\u5bfe\u5fdc\u5c65\u6b74\u3084\u5bfe\u5fdc\u6642\u9593\u306a\u3069\u306e\u30c7\u30fc\u30bf\u304c\u3001\u30c7\u30fc\u30bf\u5206\u6790\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u3046\u307e\u304f\u9023\u643a\u3067\u304d\u3066\u3044\u306a\u3044\u305f\u3081\u306b\u305d\u308c\u3089\u3092\u3046\u307e\u304f\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n

    \u305d\u3057\u30664\uff09\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9867\u5ba2\u5bfe\u5fdc\u306b\u969b\u3057\u3066\u5728\u5eab\u7ba1\u7406\u3084\u53d7\u767a\u6ce8\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u60c5\u5831\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u5bfe\u5fdc\u306e\u7d50\u679c\u518d\u914d\u9054\u3084\u30ad\u30e3\u30f3\u30bb\u30eb\u306e\u624b\u7d9a\u304d\u306a\u3069\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u6307\u793a\u3092\u51fa\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u591a\u3044\u306e\u3067\u3059\u304c\u3001\u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u76f8\u4e92\u306b\u9023\u643a\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u540c\u3058\u5185\u5bb9\u3092\u4f55\u5ea6\u3082\u5165\u529b\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u304b\u3063\u305f\u308a\u3001\u30c7\u30fc\u30bf\u3092\u30b3\u30d4\u30da\u3059\u308b\u969b\u306b\u30df\u30b9\u304c\u767a\u751f\u3057\u305f\u308a\u3059\u308b\u305f\u3081\u306b\u52b9\u7387\u304c\u843d\u3061\u308b\u3053\u3068\u304c\u591a\u3044\u3068\u3044\u3046\u58f0\u3092\u591a\u304f\u805e\u304d\u307e\u3059\u3002<\/p>\n

     <\/p>\n

    \u8ab2\u984c\u3078\u306e\u5bfe\u7b56<\/h3>\n

     <\/p>\n

    1\uff092\uff09\u306e\u554f\u984c\u306b\u3064\u3044\u3066\u306f\u3001 Genesys Cloud<\/a><\/strong> \u306e\u3088\u3046\u306a\u7d71\u5408\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u304c\u6709\u52b9\u3067\u3059\u3002\u6700\u521d\u304b\u3089\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001 AI \u6a5f\u80fd\u306a\u3069\u3092\u4ed8\u52a0\u3059\u308b\u3053\u3068\u3067\u30c1\u30e3\u30c3\u30c8\u3084 Bot \u3092\u8a13\u7df4\u3057\u3001\u56de\u7b54\u306e\u7cbe\u5ea6\u3092\u81ea\u52d5\u7684\u306b\u9ad8\u3081\u3066\u884c\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002\u307e\u305f\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308c\u3070\u3001\u6a5f\u80fd\u306e\u8ffd\u52a0\u3084\u5f37\u5316\u306f\u30af\u30e9\u30a6\u30c9\u5074\u3067\u81ea\u52d5\u7684\u306b\u884c\u308f\u308c\u3001\u3069\u3093\u3069\u3093\u4f7f\u3044\u52dd\u624b\u304c\u826f\u304f\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002\u304a\u5ba2\u69d8\u304c\u4f55\u304b\u306e\u4f5c\u696d\u3092\u884c\u3046\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

    \"GCCX\"<\/p>\n

    3\uff094\uff09\u306e\u554f\u984c\u306b\u3064\u3044\u3066\u306f\u3001 RPA \uff08\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u306e\u5c0e\u5165\u304c\u6709\u52b9\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u3053\u3053\u6570\u5e74\u3001\u4f01\u696d\u306f DX \uff08\u30c7\u30b8\u30bf\u30eb\u30fb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304c RPA \u3067\u3042\u308a\u3001\u305d\u308c\u306f\u305d\u306e\u307e\u307e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u5f79\u7acb\u3064\u3068\u8003\u3048\u3089\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n

     <\/p>\n

    RPA \u30c4\u30fc\u30eb\u3068\u306f<\/h3>\n

     <\/p>\n

    RPA \u30c4\u30fc\u30eb\u306f\u3001\u4f01\u696d\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u4e2d\u3067\u4eba\u624b\u306b\u983c\u3063\u3066\u3044\u308b\u975e\u52b9\u7387\u306a\u90e8\u5206\u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u5316\u3057\u3066\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u5168\u4f53\u3092\u52b9\u7387\u5316\u3057\u3001\u4eba\u624b\u3092\u5287\u7684\u306b\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u958b\u767a\u3055\u308c\u305f\u30c4\u30fc\u30eb\u3067\u3059\u3002 RPA \u306f\u3001\u4eba\u9593\u304c\u884c\u3046\u64cd\u4f5c\u624b\u9806\u3092\u8a18\u9332\u3057\u3066\u304a\u304d\u3001\u305d\u308c\u3092\u300c\u518d\u751f\u300d\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u9593\u304c\u884c\u3063\u305f\u306e\u3068\u540c\u3058\u64cd\u4f5c\u3092\u4f55\u5ea6\u3082\u6b63\u78ba\u306b\u7e70\u308a\u8fd4\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u624b\u9806\u3092\u8a18\u9332\u3057\u305f\u3082\u306e\u304c\u300c\u30ed\u30dc\u30c3\u30c8\u300d\u3068\u547c\u3070\u308c\u3001\u300c\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u300d\u306e\u8a9e\u6e90\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

    RPA \u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a\u3057\u3066\u3044\u306a\u3044\u30c7\u30fc\u30bf\u5206\u6790\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u30c7\u30fc\u30bf\u3092\u307e\u3068\u3081\u3066\u8ee2\u9001\u3057\u305f\u308a\u3001\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306a\u3069\u3067\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u5bfe\u5fdc\u5c65\u6b74\u3084\u30b7\u30d5\u30c8\u8868\u3092\u4eba\u624b\u3092\u4ecb\u3055\u305a\u306b\u81ea\u52d5\u3067\u8aad\u307f\u8fbc\u307e\u305b\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u305f\u3081\u3001\u4f5c\u696d\u3092\u5897\u3084\u3059\u3053\u3068\u7121\u304f\u30c7\u30fc\u30bf\u3092\u6709\u52b9\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

    \u307e\u305f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5728\u5eab\u7ba1\u7406\u3084\u53d7\u767a\u6ce8\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u969b\u306b\u3001\u30ed\u30b0\u30a4\u30f3\u51e6\u7406\u3084\u9867\u5ba2\u540d\u306e\u5165\u529b\u306a\u3069\u3092\u30ed\u30dc\u30c3\u30c8\u306b\u81ea\u52d5\u7684\u306b\u884c\u308f\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u6642\u9593\u304c\u77ed\u7e2e\u3067\u304d\u3001\u30df\u30b9\u3082\u8d77\u3053\u308a\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n

    \"\"<\/p>\n

    \u4e2d\u3067\u3082\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0 AppFoundry<\/a><\/strong> \u306b\u767b\u9332\u3055\u308c\u3066\u3044\u308b\u3001Automation Anywhere \u793e\u306e Automation 360<\/a><\/strong> \u306f\u975e\u5e38\u306b\u512a\u308c\u305f RPA \u30c4\u30fc\u30eb\u3067\u3001\u3055\u307e\u3056\u307e\u306a\u7279\u9577\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u4e0a\u8a18\u306e\u3088\u3046\u306b\u3001 Genesys Cloud<\/a><\/strong> \u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u53d6\u308a\u8fbc\u307f\u5229\u7528\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

    \u7b2c2\u56de\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u3053\u3061\u3089\u306e\u8a73\u7d30\u3082\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002
    \n<\/strong>\u3053\u3061\u3089\u304b\u3089\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\uff01\u2192    \u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u5bfe\u7b56\uff08\u7b2c2\u56de\uff09\u300d<\/a><\/p>\n

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    \u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n
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