{"id":454990,"date":"2022-11-10T05:00:35","date_gmt":"2022-11-10T13:00:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=454990"},"modified":"2026-08-24T01:21:23","modified_gmt":"2026-08-24T08:21:23","slug":"what-is-wfm","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-wfm","title":{"rendered":"WFM ( \u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 ) \u3068\u306f\uff1f"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/workforce-management-software\">WFM<\/a>\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\/\u4eba\u54e1\u914d\u7f6e\u306e\u6700\u9069\u5316\uff09\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a>\u306e\u52b9\u7387\u904b\u7528\u306b\u4e0d\u53ef\u6b20\u306a\u4ed5\u7d44\u307f\u3068\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001AI\u306e\u9032\u5316\u3068\u53f0\u982d\u304c\u76ee\u899a\u307e\u3057\u3044\u6628\u4eca\u3067\u306f\u3001\u5358\u306a\u308b\u300c\u52b9\u7387\u5316\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u300d\u304b\u3089\u3001AI\u3068\u5171\u751f\u3057\u300c\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u57fa\u76e4\u300d\u3078\u3068\u5927\u304d\u304f\u9032\u5316\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002<br \/>\n\u672c\u8a18\u4e8b\u3067\u306f\u3001\u305d\u306e\u5b9a\u7fa9\u304b\u3089\u69cb\u6210\u8981\u7d20\u3001\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u306b\u542b\u307e\u308c\u308b\u6a5f\u80fd\u3001\u9032\u5316\u3057\u305f\u30dd\u30a4\u30f3\u30c8\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3002AI\u306e\u9032\u5316\u306b\u3088\u308b\u81ea\u52d5\u5316\u30fb\u6700\u9069\u5316\u306e\u6f6e\u6d41\u3092\u8e0f\u307e\u3048\u3001\u6700\u65b0\u306eWFM\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<\/a>\u3068\u306e\u9023\u643a\u3082\u3054\u6848\u5185\u3044\u305f\u3057\u307e\u3059\u3002(\u6700\u7d42\u66f4\u65b0\u65e5\uff1a2026\/08\/24)<\/p>\n<p><strong class=\"text-26\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">WFM\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u3068\u306f<\/a><\/li>\n<li><a href=\"#link02\">WFM \u306b\u542b\u307e\u308c\u308b\u8981\u7d20<\/a><\/li>\n<li><a href=\"#link03\">WFM \u30b7\u30b9\u30c6\u30e0\u306b\u542b\u307e\u308c\u308b\u6a5f\u80fd\u4e00\u89a7\u3068\u76ee\u7684<\/a><\/li>\n<li><a href=\"#link04\">WFM\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u7db2\u7f85\u3057\u305f\u30c4\u30fc\u30eb\u306f\u3042\u308b\uff1f<\/a><\/li>\n<li><a href=\"#link05\">WFM \u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u5229\u70b9<\/a><\/li>\n<li><a href=\"#link06\">WFM \u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3067\u5931\u6557\u3057\u306a\u3044\u305f\u3081\u306b\u306f<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">WFM\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u3068\u306f<\/h2>\n<p>WF\uff2d\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3001\u6700\u9069\u306a\u5834\u6240\u306b\u914d\u7f6e\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u3055\u3089\u306b\u4ed8\u3051\u52a0\u3048\u308b\u3068\u300c\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3001\u751f\u7523\u6027\u3092\u843d\u3068\u3059\u3053\u3068\u306a\u304f\u3001\u4eba\u4ef6\u8cbb\u3092\u6291\u5236\u3059\u308b\u300d\u305f\u3081\u306e\u624b\u6cd5\u3068\u3082\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u80cc\u666f\u306b\u306f\u3001\u4eba\u53e3\u6e1b\u5c11\u3001\u5c11\u5b50\u9ad8\u9f62\u5316\u306b\u4f34\u3046\u5f93\u696d\u54e1\u306e\u4eba\u54e1\u78ba\u4fdd\u306e\u96e3\u3057\u3055\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057\u30012026\u5e74\u4ee5\u964d\u306eWFM\u306f\u3001\u5f93\u6765\u306e\u4eba\u624b\u4e2d\u5fc3\u30fbExcel\u4e2d\u5fc3\u306e\u7ba1\u7406\u304b\u3089\u8131\u5374\u3057\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3084\u54c1\u8cea\u30fb\u30b3\u30b9\u30c8\u30fb\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u540c\u6642\u306b\u6700\u9069\u5316\u3059\u308b\u4ed5\u7d44\u307f\u3078\u9032\u5316\u3057\u307e\u3057\u305f\u3002\u305d\u3057\u3066AI\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3092\u524d\u63d0\u3068\u3057\u305f\u3001\u9700\u8981\u4e88\u6e2c\u30fb\u4eba\u54e1\u8a08\u753b\u30fb\u30b7\u30d5\u30c8\u30fb\u904b\u7528\u30fbKPI\u3092\u81ea\u52d5\u3067\u6700\u9069\u5316\u3059\u308b\u7d4c\u55b6\u30ec\u30d9\u30eb\u306e\u904b\u55b6\u57fa\u76e4\u3068\u3057\u3066\u9032\u5316\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<br \/>\n\u3064\u307e\u308a\u3001WFM \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u696d\u52d9\u52b9\u7387\u5316\u3001\u53ce\u76ca\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">WFM \u306b\u542b\u307e\u308c\u308b\u8981\u7d20<\/h2>\n<p>\u6b21\u306b\u3001\u76ee\u899a\u307e\u3057\u3044\u9032\u5316\u3092\u9042\u3052\u3066\u3044\u308bWFM \u306b\u542b\u307e\u308c\u308b 4 \u3064\u306e\u8981\u7d20\u3092\u307f\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u3069\u308c\u3082\u3001AI\u306e\u9032\u5316\u306b\u3088\u3063\u3066\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u4e88\u6e2c\u3001\u30b9\u30ad\u30eb\u7ba1\u7406\u3001\u5f93\u696d\u54e1\u652f\u63f4\u306e\u9805\u76ee\u306f\u3001WFM \u3092\u6d3b\u7528\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306b\u306a\u3063\u3066\u304d\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-637813\" src=\"https:\/\/www.genesys.com\/media\/genesys_2601-2-1.png\" alt=\"WFM\u3068\u306f\" width=\"1280\" height=\"720\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_2601-2-1.png 1280w, https:\/\/www.genesys.com\/media\/genesys_2601-2-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/genesys_2601-2-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/genesys_2601-2-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/genesys_2601-2-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/genesys_2601-2-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/genesys_2601-2-1-580x326.png 580w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">1. \u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30b3\u30fc\u30eb\u6570\u3092\u4e88\u6e2c\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u884c\u3044\u307e\u3059\u3002\u5165\u96fb\u6570\u304c\u5897\u3048\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u5341\u5206\u306a\u4eba\u54e1\u304c\u78ba\u4fdd\u3067\u304d\u3066\u3044\u306a\u3044\u3068\u3001\u5f85\u3061\u6642\u9593\u306e\u5897\u52a0\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3057\u307e\u3059\u3002\u66dc\u65e5\u3084\u6642\u9593\u5e2f\u3054\u3068\u306e\u9069\u5207\u306a\u4eba\u54e1\u914d\u7f6e\u306f\u3001\u5f15\u304d\u7d9a\u304d\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>2026\u5e74\u73fe\u5728\u3067\u306f\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3084\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u72b6\u6cc1\u5909\u5316\u306b\u5fdc\u3058\u3066\u914d\u7f6e\u3092\u67d4\u8edf\u306b\u8abf\u6574\u3059\u308b\u300c\u30a2\u30c0\u30d7\u30c6\u30a3\u30d6\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u300d\u304c\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u6025\u306a\u6b20\u52e4\u3084\u60f3\u5b9a\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u5897\u52a0\u306b\u3082\u5373\u5fdc\u3067\u304d\u308b\u4ed5\u7d44\u307f\u304c\u6574\u3044\u3064\u3064\u3042\u308a\u3001\u3088\u308a\u52d5\u7684\u306a\u4eba\u54e1\u6700\u9069\u5316\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u3084\u5728\u5b85\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u524d\u63d0\u3068\u3057\u305f\u8a2d\u8a08\u3082\u6a19\u6e96\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">2. \u4e88\u6e2c<\/h3>\n<p>\u5165\u96fb\u6570\u306e\u4e88\u6e2c\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u4e0d\u53ef\u6b20\u306a\u5206\u6790\u3067\u3059\u3002\u304b\u3064\u3066\u306f\u7ba1\u7406\u8077\u306e\u7d4c\u9a13\u3084\u52d8\u306b\u983c\u308b\u30b1\u30fc\u30b9\u3082\u898b\u3089\u308c\u307e\u3057\u305f\u304c\u3001\u305d\u306e\u5834\u5408\u3001\u4e88\u6e2c\u5024\u3068\u5b9f\u7e3e\u5024\u306e\u8aa4\u5dee\u304c\u5927\u304d\u304f\u306a\u308a\u3001\u904e\u5270\u914d\u7f6e\u3084\u4eba\u54e1\u4e0d\u8db3\u3092\u62db\u304f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u8fd1\u5e74\u306eWFM\u306f\u3001\u904e\u53bb\u30c7\u30fc\u30bf\u3060\u3051\u3067\u306a\u304f\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u60c5\u5831\u3001\u5916\u90e8\u8981\u56e0\uff08\u5929\u5019\u3084\u793e\u4f1a\u52d5\u5411\uff09\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u5229\u7528\u72b6\u6cc1\u306a\u3069\u3082\u52a0\u5473\u3057\u305f\u9ad8\u5ea6\u306a\u4e88\u6e2c\u304c\u53ef\u80fd\u3067\u3059\u3002AI\u3084\u6a5f\u68b0\u5b66\u7fd2\u306b\u3088\u308a\u3001\u7d99\u7d9a\u7684\u306b\u4e88\u6e2c\u7cbe\u5ea6\u3092\u5b66\u7fd2\u30fb\u6539\u5584\u3059\u308b\u4ed5\u7d44\u307f\u304c\u4e00\u822c\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u97f3\u58f0\u3060\u3051\u3067\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u306e\u9700\u8981\u3092\u6a2a\u65ad\u7684\u306b\u4e88\u6e2c\u3059\u308b\u3053\u3068\u304c\u30012026\u5e74\u306eWFM\u3067\u306f\u6a19\u6e96\u7684\u306a\u6a5f\u80fd\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">3. 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href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/aht-guide\">AHT\u6700\u9069\u5316<\/a>\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">4. 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id=\"link03\" style=\"font-size: 1.75rem;\">WFM \u30b7\u30b9\u30c6\u30e0\u306b\u542b\u307e\u308c\u308b\u6a5f\u80fd\u4e00\u89a7\u3068\u76ee\u7684<\/h2>\n<p>\u3053\u308c\u307e\u3067WFM \u306b\u542b\u307e\u308c\u308b\u8981\u7d20\u30fb\u30bf\u30b9\u30af\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u8907\u96d1\u306b\u95a2\u4fc2\u3059\u308b\u8981\u7d20\u30fb\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306b\u3001WFM\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u4fbf\u5229\u3067\u9ad8\u5ea6\u306a\u6a5f\u80fd\u304c\u591a\u6570\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u76ee\u7684\u3068\u4f75\u305b\u3066\u3001\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4eba\u54e1\u7ba1\u7406\uff08\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406\uff09<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/workforce-scheduling-forecasting\">\u4eba\u54e1\u7ba1\u7406\uff08\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406\uff09<\/a>\u306f\u3001\u9700\u8981\u4e88\u6e2c\u306b\u57fa\u3065\u3044\u3066\u6700\u9069\u306a\u4eba\u54e1\u914d\u7f6e\u3068\u52e4\u52d9\u8a08\u753b\u3092\u7b56\u5b9a\u3059\u308b\u3001WFM\u306e\u4e2d\u6838\u6a5f\u80fd\u3067\u3059\u3002\u304b\u3064\u3066\u306f\u624b\u52d5\u3067\u884c\u308f\u308c\u3066\u3044\u307e\u3057\u305f\u304c\u3001AI\u3092\u5b9f\u88c5\u3057\u81ea\u52d5\u3067\u884c\u3046\u3053\u3068\u304c\u5f53\u305f\u308a\u524d\u3068\u306a\u308a\u307e\u3057\u305f\u3002<br 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href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/quality-assurance-and-monitoring\">\u54c1\u8cea\u7ba1\u7406<\/a>\u306f\u3001\u5fdc\u5bfe\u5185\u5bb9\u306e\u8a55\u4fa1\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u901a\u3058\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u3068\u5fdc\u5bfe\u54c1\u8cea\u306e\u6a19\u6e96\u5316\u3092\u56f3\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002\u8a55\u4fa1\u57fa\u6e96\u306e\u660e\u78ba\u5316\u3068\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001\u5c5e\u4eba\u5316\u3092\u9632\u304e\u306a\u304c\u3089\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<br \/>\n\u8fd1\u5e74\u306f\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3068\u306e\u9023\u52d5\u306b\u3088\u308a\u3001\u5ba2\u89b3\u7684\u304b\u3064\u7db2\u7f85\u7684\u306a\u54c1\u8cea\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002CX\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u3046\u3048\u3067\u3001\u54c1\u8cea\u7ba1\u7406\u306f\u6226\u7565\u7684\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/improve-contact-center-performance-with-quality-management-and-coaching\">\u54c1\u8cea\u7ba1\u7406\u3068\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u3088\u308b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6539\u5584<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u901a\u8a71\u30fb\u753b\u9762\u306e\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0<\/h3>\n<p>\u901a\u8a71\u9332\u97f3\u3084\u753b\u9762\u30ad\u30e3\u30d7\u30c1\u30e3\u306f\u3001\u5fdc\u5bfe\u5185\u5bb9\u306e\u8a18\u9332\u30fb\u691c\u8a3c\u30fb\u6559\u80b2\u6d3b\u7528\u3092\u76ee\u7684\u3068\u3057\u305f\u91cd\u8981\u6a5f\u80fd\u3067\u3059\u3002\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u5bfe\u7b56\u306e\u89b3\u70b9\u3067\u3082\u4e0d\u53ef\u6b20\u306a\u6a5f\u80fd\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u9332\u97f3\u30fb\u9332\u753b\u30c7\u30fc\u30bf\u3092\u5206\u6790\u57fa\u76e4\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u5358\u306a\u308b\u8a18\u9332\u304b\u3089\u6539\u5584\u306e\u305f\u3081\u306e\u30c7\u30fc\u30bf\u8cc7\u7523\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u54c1\u8cea\u5411\u4e0a\u3068\u30ea\u30b9\u30af\u7ba1\u7406\u3092\u4e21\u7acb\u3059\u308b\u305f\u3081\u306e\u571f\u53f0\u3068\u306a\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u97f3\u58f0\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\">\u97f3\u58f0\u8a8d\u8b58\u3084\u30c6\u30ad\u30b9\u30c8<\/a>\u30de\u30a4\u30cb\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u3001\u901a\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u306e\u5185\u5bb9\u3092\u81ea\u52d5\u7684\u306b\u5206\u6790\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u611f\u60c5\u5206\u6790\u3084\u30ad\u30fc\u30ef\u30fc\u30c9\u62bd\u51fa\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u30fb\u8981\u671b\u30fb\u50be\u5411\u3092\u53ef\u8996\u5316\u3057\u3001\u8fc5\u901f\u306a\u6539\u5584\u306b\u3064\u306a\u3052\u307e\u3059\u3002<br \/>\n\u5f93\u6765\u306f\u30b5\u30f3\u30d7\u30ea\u30f3\u30b0\u4e2d\u5fc3\u3060\u3063\u305f\u5206\u6790\u304c\u3001\u5168\u4ef6\u30fb\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3068\u696d\u52d9\u6539\u5584\u306e\u4e21\u9762\u3092\u9ad8\u5ea6\u5316\u3059\u308b\u3001\u30c7\u30fc\u30bf\u6d3b\u7528\u306e\u4e2d\u6838\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>\u6700\u65b0\u306e WFM \u30b7\u30b9\u30c6\u30e0\u3067\u306f AI \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u65e5\u3005\u751f\u307e\u308c\u308b\u5927\u91cf\u306a\u30c7\u30fc\u30bf\u3092\u52b9\u7387\u7684\u306b\u5206\u6790\u3057\u3001\u5404\u5834\u9762\u306b\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002AI \u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a73\u7d30\u3092\u77e5\u308a\u305f\u3044\u65b9\u306f\u4e0b\u8a18\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/voc-analysis-cx-improvement\">VOC\u5206\u6790\u3068\u306f\uff1f\u9867\u5ba2\u306e\u58f0\u3092\u6d3b\u304b\u3057\u3066CX\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3068\u305d\u306e\u52b9\u679c<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6700\u9069\u5316\u3068\u81ea\u52d5\u8abf\u6574\uff08RTM\uff09<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/workforce-scheduling-forecasting\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6700\u9069\u5316<\/a>\u306f\u3001\u5b9f\u7e3e\u30c7\u30fc\u30bf\u3084\u4e88\u6e2c\u5024\u3001\u5f53\u65e5\u306e\u5165\u96fb\u72b6\u6cc1\u3092\u3082\u3068\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3084\u52e4\u52d9\u8a08\u753b\u3092\u5373\u6642\u306b\u898b\u76f4\u3057\u3001\u6700\u9069\u306a\u4eba\u54e1\u914d\u7f6e\u3078\u3068\u81ea\u52d5\u8abf\u6574\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f93\u6765\u306f\u7ba1\u7406\u8005\u306e\u7d4c\u9a13\u3084\u52d8\u306b\u4f9d\u5b58\u3057\u3066\u3044\u305f\u5f53\u65e5\u8abf\u6574\u3092\u3001\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u304b\u3064\u81ea\u52d5\u7684\u306b\u5b9f\u884c\u3067\u304d\u308b\u70b9\u304c\u5927\u304d\u306a\u7279\u9577\u3067\u3059\u3002\u7a81\u767a\u7684\u306a\u547c\u91cf\u5897\u6e1b\u3084\u6b20\u52e4\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u5b89\u5b9a\u5316\u3068\u5f93\u696d\u54e1\u8ca0\u8377\u306e\u5e73\u6e96\u5316\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002\u9700\u8981\u5909\u52d5\u304c\u5e38\u614b\u5316\u3059\u308b\u73fe\u5728\u306b\u304a\u3044\u3066\u3001\u91cd\u8981\u306a\u6a5f\u80fd\u3068\u8a00\u3048\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u8ca0\u8377\u63db\u7b97\u5bfe\u5fdc<\/h3>\n<p><span style=\"font-weight: 400;\">\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30e1\u30fc\u30eb\u306a\u3069<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>\u306e\u696d\u52d9\u91cf\u3092\u7d71\u5408\u7684\u306b\u53ef\u8996\u5316\u3057\u3001\u51e6\u7406\u6642\u9593\u3084\u540c\u6642\u5bfe\u5fdc\u6570\u306e\u9055\u3044\u3092\u8e0f\u307e\u3048\u3066\u8ca0\u8377\u3092\u63db\u7b97\u30fb\u6700\u9069\u914d\u5206\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u5206\u65ad\u3055\u308c\u305f\u7ba1\u7406\u3067\u306f\u3001\u5b9f\u614b\u306b\u5373\u3057\u305f\u4eba\u54e1\u914d\u7f6e\u306f\u624b\u52d5\u3067\u306f\u56f0\u96e3\u3060\u304b\u3089\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u63a5\u70b9\u304c\u591a\u69d8\u5316\u3059\u308b\u73fe\u4ee3\u3067\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u3067\u306e\u4e00\u5143\u7ba1\u7406\u3068\u8ca0\u8377\u306e\u6a19\u6e96\u5316\u304c\u3001\u696d\u52d9\u54c1\u8cea\u3068\u751f\u7523\u6027\u3092\u4e21\u7acb\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u9808\u3067\u3059\u3002<\/span><\/p>\n<p><strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011:\u00a0<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-omnichannel-strategy-benefits-examples\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\uff1f\u610f\u5473\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u6226\u7565\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">API\u306b\u3088\u308b\u4ed6\u30b7\u30b9\u30c6\u30e0\u9023\u643a<\/h3>\n<p><span style=\"font-weight: 400;\">CRM\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u52e4\u6020\u7ba1\u7406\u306a\u3069\u306e\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\">API\u3067\u9023\u643a\u3059\u308b<\/a>\u3053\u3068\u3067\u3001\u60c5\u5831\u306e\u624b\u5165\u529b\u3084\u4e8c\u91cd\u7ba1\u7406\u3092\u524a\u6e1b\u3057\u3001\u30c7\u30fc\u30bf\u306e\u4e00\u8cab\u6027\u3068\u5373\u6642\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WFM\u304c\u5358\u4f53\u3067\u5b8c\u7d50\u3059\u308b\u6642\u4ee3\u306f\u7d42\u308f\u308a\u3001\u8907\u6570\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u6a2a\u65ad\u7684\u306b\u3064\u306a\u3050\u8a2d\u8a08\u304c\u524d\u63d0\u3068\u306a\u308a\u307e\u3057\u305f\u3002API\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u9023\u643a\u306f\u3001WFM\u3092\u7d44\u7e54\u5168\u4f53\u306e\u904b\u7528\u30cf\u30d6\u3078\u3068\u4f4d\u7f6e\u3065\u3051\u308b\u305f\u3081\u306e\u57fa\u76e4\u6a5f\u80fd\u3068\u8a00\u3048\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5f93\u696d\u54e1\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/h3>\n<p><span style=\"font-weight: 400;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u81ea\u8eab\u304c\u5e0c\u671b\u30b7\u30d5\u30c8\u3084\u4f11\u6687\u7533\u8acb\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u78ba\u8a8d\u3092\u884c\u3048\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306f\u3001\u50cd\u304d\u3084\u3059\u3055\u3068\u81ea\u5f8b\u6027\u3092\u9ad8\u3081\u308b\u91cd\u8981\u306a\u4ed5\u7d44\u307f\u3067\u3059\u3002\u7ba1\u7406\u8005\u4e3b\u5c0e\u306e\u4e00\u65b9\u901a\u884c\u578b\u904b\u7528\u304b\u3089\u3001\u5f93\u696d\u54e1\u53c2\u52a0\u578b\u306e\u904b\u7528\u3078\u3068\u9032\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5411\u4e0a\u3084\u5b9a\u7740\u7387\u6539\u5584\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">API\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u9023\u643a\u306b\u3088\u308a\u3001\u7533\u8acb\u5185\u5bb9\u3092\u5168\u4f53\u8a08\u753b\u3078\u53cd\u6620\u3055\u305b\u308b\u8a2d\u8a08\u3082\u6a19\u6e96\u88c5\u5099\u3055\u308c\u3066\u3044\u307e\u3059\u3002WFM\u306f\u5358\u306a\u308b\u4eba\u54e1\u7ba1\u7406\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\">\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09<\/a>\u3092\u652f\u3048\u308b\u57fa\u76e4\u3068\u3057\u3066\u306e\u5f79\u5272\u3082\u62c5\u3046\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u3010\u95a2\u9023\u8a18\u4e8b\u3011:\u00a0<\/strong><\/span><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-workforce-engagement\">\u3010\u6210\u529f\u4e8b\u4f8b\u4ed8\u304d\u3011\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u6e2c\u5b9a\u65b9\u6cd5\u304b\u3089\u9ad8\u3081\u308b\u65b9\u6cd5\u307e\u3067<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">WFM\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u7db2\u7f85\u3057\u305f\u30c4\u30fc\u30eb\u306f\u3042\u308b\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-625031 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14.webp\" alt=\"\" width=\"763\" height=\"429\" srcset=\"https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14.webp 1600w, https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14-300x169.webp 300w, https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14-1260x709.webp 1260w, https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14-256x144.webp 256w, https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14-374x210.webp 374w, https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14-293x165.webp 293w, https:\/\/www.genesys.com\/media\/DAT-Genesys_lifestyle_threads14-580x326.webp 580w\" sizes=\"(max-width: 763px) 100vw, 763px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u307e\u3067\u306e\u89e3\u8aac\u306b\u3088\u3063\u3066\u30012026\u5e74\u306b\u6c42\u3081\u3089\u308c\u308bWFM\u306f\u3001\u5358\u306a\u308b\u4eba\u54e1\u7ba1\u7406\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u300c\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u57fa\u76e4\u300d\u3067\u3042\u308b\u3053\u3068\u304c\u3054\u7406\u89e3\u3044\u305f\u3060\u3051\u305f\u304b\u3068\u5b58\u3058\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">WFM\u3092\u5c0e\u5165\u3057\u3001\u6210\u679c\u3092\u4e0a\u3052\u308b\u306b\u306f\u3001\u4e88\u6e2c\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6700\u9069\u5316\u307e\u3067\u3092\u6a2a\u65ad\u7684\u306b\u7d71\u5408\u3057\u3001AI\u3092\u524d\u63d0\u3068\u3057\u3066\u81ea\u52d5\u7684\u306b\u6700\u9069\u5316\u3092\u7d9a\u3051\u308b\u201c\u904b\u55b6\u57fa\u76e4\u201d\u306e\u5c0e\u5165\u304c\u5fc5\u9808\u3067\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-415736 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png\" alt=\"\" width=\"252\" height=\"252\" srcset=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png 600w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-300x300.png 300w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-144x144.png 144w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-566x566.png 566w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><b><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Genesys Cloud\u306f\u3001\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u74b0\u5883\u3067\u5305\u62ec\u7684\u306b\u5099\u3048\u3001CRM\u3084\u5404\u7a2e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u3082API\u3067\u67d4\u8edf\u306b\u9023\u643a\u53ef\u80fd\u306a\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<\/b><span style=\"font-weight: 400;\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3068AI\u5206\u6790\u3092\u6d3b\u7528\u3057\u3001CX\u3068EX\u306e\u4e21\u7acb\u3092\u652f\u3048\u306a\u304c\u3089\u3001\u5909\u5316\u306e\u6fc0\u3057\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u6301\u7d9a\u7684\u306b\u9ad8\u5ea6\u5316\u3057\u307e\u3059\u3002\u5c06\u6765\u3092\u898b\u636e\u3048\u305fWFM\u57fa\u76e4\u3068\u3057\u3066\u3001\u5b9f\u8df5\u7684\u304b\u3064\u6226\u7565\u7684\u306a\u9078\u629e\u80a2\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u4e16\u754c100\u30f5\u56fd\u3092\u8d85\u3048\u308b\u30018,000\u793e\u4ee5\u4e0a\u306e\u7d44\u7e54\u306b\u5c0e\u5165\u5b9f\u7e3e\u306e\u3042\u308bGenesys Cloud\u306b\u306f\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u6700\u9069\u89e3\u3092\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002\u307e\u305a\u300c\u30aa\u30f3\u30e9\u30a4\u30f3\u30c4\u30a2\u30fc\u300d\u3067\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"> <a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/tour\">\u30aa\u30f3\u30e9\u30a4\u30f3\u88fd\u54c1\u30c4\u30a2\u30fc<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2 id=\"link05\" style=\"font-size: 1.75rem;\">WFM \u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u5229\u70b9<\/h2>\n<p>WFM \u30b7\u30b9\u30c6\u30e0\u304c\u5099\u3048\u308b\u4ee3\u8868\u7684\u306a\u6a5f\u80fd\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002\u6b21\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067 WFM \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u306b\u3088\u308b\u7d44\u7e54\u3078\u306e\u5f71\u97ff\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5f93\u696d\u54e1\u306e\u3084\u308b\u6c17\u5411\u4e0a\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u6c17\u6301\u3061\u3088\u304f\u50cd\u3051\u308b\u3088\u3046\u306a\u8077\u5834\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002WFM 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1.5rem;\">\u71c3\u3048\u3064\u304d\u75c7\u5019\u7fa4\u306e\u5bfe\u7b56<\/h3>\n<p>\u300c\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u300d\u306f\u9577\u671f\u9593\u4ed5\u4e8b\u306b\u95a2\u3059\u308b\u30b9\u30c8\u30ec\u30b9\u306b\u6652\u3055\u308c\u3001\u9054\u6210\u611f\u306e\u4f4e\u4e0b\u3084\u75b2\u52b4\u611f\u3001\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u55aa\u5931\u306b\u3088\u3063\u3066\u8eab\u4f53\u30fb\u7cbe\u795e\u3068\u3082\u306b\u6d88\u8017\u3057\u305f\u72b6\u614b\u3092\u6307\u3057\u307e\u3059\u3002\u5f93\u696d\u54e1\u304c\u3053\u3046\u306a\u308b\u524d\u306b\u3001\u65e5\u3005\u306e\u696d\u52d9\u3084\u5f85\u9047\u306e\u6539\u5584\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u4ee3\u66ff\u3067\u304d\u308b\u696d\u52d9\u306f\u30b7\u30b9\u30c6\u30e0\u306b\u4efb\u305b\u308b\u3088\u3046\u306b\u3057\u3066\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u53d6\u308a\u7d44\u307f\u3092\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u969b\u3001WFM \u30b7\u30b9\u30c6\u30e0\u306f\u975e\u5e38\u306b\u6709\u52b9\u3067\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u50cd\u304d\u65b9\u6539\u9769\u3068\u696d\u52d9\u5186\u6ed1\u5316<\/h3>\n<p>\u30b9\u30bf\u30c3\u30d5\u306e\u4e2d\u306b\u306f\u30d5\u30eb\u30bf\u30a4\u30e0\u3067\u306f\u306a\u304f\u3001\u81ea\u5206\u306e\u90fd\u5408\u306b\u3042\u3063\u305f\u50cd\u304d\u65b9\u3092\u6c42\u3081\u308b\u4eba\u3082\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u96e2\u8077\u7387\u3092\u4e0b\u3052\u308b\u305f\u3081\u306b\u3082\u3001\u305d\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u67d4\u8edf\u306a\u4f53\u5236\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u3053\u306b\u7740\u624b\u3059\u308b\u305f\u3081\u306b\u306f\u307e\u305a\u3001WFM \u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3001\u696d\u52d9\u304c\u5186\u6ed1\u306b\u9032\u3080\u305f\u3081\u306e\u4ed5\u7d44\u307f\u3092\u4f5c\u308b\u306e\u304c\u3044\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e\u3068\u30d7\u30ed\u30bb\u30b9\u306e\u52b9\u7387\u5316<\/h3>\n<p>WFM \u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u97f3\u58f0\u30dc\u30c3\u30c8\u3067\u521d\u671f\u5bfe\u5fdc\u3092\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u5c02\u9580\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u3050\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u3092\u5229\u7528\u3059\u308b\u3068\u8cea\u554f\u5185\u5bb9\u304c\u3042\u308b\u7a0b\u5ea6\u4e88\u6e2c\u3067\u304d\u308b\u305f\u3081\u3001\u4fdd\u7559\u6642\u9593\u3092\u77ed\u304f\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e\u306b\u3082\u3064\u306a\u304c\u308a\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u6d3b\u304b\u305b\u308b\u30c7\u30fc\u30bf\u306e\u84c4\u7a4d<\/h3>\n<p>\u6848\u4ef6\u3054\u3068\u306e\u30c7\u30fc\u30bf\u304c\u84c4\u7a4d\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u5bfe\u5fdc\u304c\u7d42\u4e86\u3057\u305f\u3042\u3068\u306b\u305d\u308c\u3092\u3082\u3068\u306b\u7d50\u679c\u3092\u5206\u6790\u3057\u3001\u300c\u30b3\u30fc\u30eb\u4ef6\u6570\u300d\u3001\u300c\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u300d\u3001\u300c\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u9075\u5b88\u7387\u300d\u3001\u300c\u30b4\u30fc\u30eb\u89e3\u6c7a\u7387\u300d\u306a\u3069\u306e\u591a\u89d2\u7684\u306a\u8996\u70b9\u304b\u3089\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002WFM 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