{"id":446938,"date":"2022-09-04T23:21:43","date_gmt":"2022-09-05T06:21:43","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-recognized-as-a-2022-gartner-magic-quadrant-for-contact-center-as-a-service-leader"},"modified":"2022-09-04T23:53:32","modified_gmt":"2022-09-05T06:53:32","slug":"genesys-recognized-as-a-2022-gartner-magic-quadrant-for-contact-center-as-a-service-leader","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-recognized-as-a-2022-gartner-magic-quadrant-for-contact-center-as-a-service-leader","title":{"rendered":"2022 \u5e74\u30ac\u30fc\u30c8\u30ca\u30fc\u00ae\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122 \u306e\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\u300d\u306b\u304a\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f"},"content":{"rendered":"

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\u4eca\u5e74\u306f\u30012022\u5e74\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306e\u300cContact Center As a Service\u300d\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u3070\u308c\u3001\u3053\u306e\u5b9f\u7e3e\u3092\u7d99\u7d9a\u3059\u308b\u3053\u3068\u306b\u5927\u304d\u306a\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n

Gartner Disclaimer:<\/span><\/b>
\n*\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306b\u63b2\u8f09\u3055\u308c\u305f\u7279\u5b9a\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u8a55\u4fa1\u3092\u5f97\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u306e\u5229\u7528\u8005\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u898b\u89e3\u3092\u8868\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3092\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u672c\u30ea\u30b5\u30fc\u30c1\u306e\u5546\u54c1\u6027\u3084\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3081\u3001\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u884c\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022. This Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.<\/p>\n

Gartner, Critical Capabilities for Contact Center as a Service, By\u00a0Steve Blood,\u00a0Pri Rathnayake,\u00a0Drew Kraus,\u00a0Pankil Sheth, 23 August 2022.<\/p>\n

\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001Gartner Inc.\u307e\u305f\u306f\u95a2\u9023\u4f1a\u793e\u306e\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3042\u308a\u3001\u540c\u793e\u306e\u8a31\u53ef\u306b\u57fa\u3065\u3044\u3066\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002All rights reserved.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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