{"id":442164,"date":"2022-08-08T21:06:27","date_gmt":"2022-08-09T04:06:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=442164"},"modified":"2022-08-08T21:26:42","modified_gmt":"2022-08-09T04:26:42","slug":"digital-empathy","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/digital-empathy","title":{"rendered":"G-Summit Japan 2022 \uff5e Digital Empathy \u30ec\u30dd\u30fc\u30c8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u4eca\u5e74\u306e G-Summit 2022 \u306f 6 \u6708 29 \u65e5\u3001\u6628\u5e74\u306b\u5f15\u7d9a\u304d\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u958b\u50ac\u3055\u308c\u3001\u4eca\u5e74\u3082\u591a\u304f\u306e\u65b9\u306b\u3054\u53c2\u52a0\u9802\u304d\u307e\u3057\u305f\u3002\u5f53\u65e5\u306e\u30a2\u30fc\u30ab\u30a4\u30d6\u304c\u516c\u958b\u3055\u308c\u3066\u304a\u308a\u307e\u3059\u306e\u3067\u3001\u898b\u9003\u3055\u308c\u305f\u65b9\u3082\u662f\u975e\u3053\u306e\u6a5f\u4f1a\u306b\u3054\u8996\u8074\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u672c\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30fb\u30bb\u30c3\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30e1\u30a4\u30f3\u30bb\u30c3\u30b7\u30e7\u30f31\uff08\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff09\u306b\u3064\u3044\u3066\u3001\u305d\u306e\u6982\u8981\u30fb\u898b\u3069\u3053\u308d\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2><strong>\u76ee\u6b21<\/strong><\/h2>\n<ol>\n<li>\n<p class=\"text-orange text-24\"><a href=\"#link01\"><strong>\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30fb\u30bb\u30c3\u30b7\u30e7\u30f3<\/strong><\/a><br \/>\n<strong>Digital Empathy \uff5e \u30c7\u30b8\u30bf\u30eb\u304c\u751f\u307f\u51fa\u3059\u5171\u611f\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13<\/strong><\/p>\n<ul>\n<li class=\"text-18\">Digital Empathy \u3068\u306f\u4f55\u304b\uff1aCSO \u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/li>\n<li class=\"text-18\">\u6226\u7565\u30a2\u30e9\u30a4\u30a2\u30f3\u30b9\u30fb\u30d1\u30fc\u30c8\u30ca\u30fc\u300c AWS \u300d\u3068\u306e\u5354\u529b\u95a2\u4fc2<\/li>\n<li class=\"text-18\">Pointillist \u3068\u306f ?<\/li>\n<li class=\"text-18\">Digital Empathy \u5b9f\u73fe\u306e\u305f\u3081\u306b\uff1aCSO \u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"text-orange\"><a href=\"#link02\"><strong class=\"text-24\">\u30e1\u30a4\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3 1<\/strong><\/a><br \/>\n<strong class=\"text-24\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>\n<ul>\n<li class=\"text-18\">\u3053\u306e 1 \u5e74\u3067\u306e CX \u3092\u53d6\u308a\u5dfb\u304f\u30c8\u30ec\u30f3\u30c9\u306e\u5909\u5316\u306b\u3064\u3044\u3066<\/li>\n<li class=\"text-18\">\u30b3\u30ed\u30ca\u306b\u3088\u308b\u5728\u5b85\u5316\u3084 BCP \u306b\u3088\u3063\u3066\u30af\u30e9\u30a6\u30c9\u5316\u304c\u9032\u3093\u3060\u304c\u3001\u4eca\u5f8c\u306e IT \u306e\u5229\u6d3b\u7528\u306f\u3069\u3046\u306a\u308b\u304b<\/li>\n<li class=\"text-18\">\u500b\u4eba\u30ec\u30d9\u30eb\u307e\u3067 CX \u304c\u6700\u9069\u5316\u3055\u308c\u308b\u3068\u3001\u3069\u306e\u3088\u3046\u306b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5411\u4e0a\u3059\u308b\u306e\u304b<\/li>\n<li class=\"text-18\">\u554f\u984c\u89e3\u6c7a\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3082\u306e\u306f<\/li>\n<li class=\"text-18\">\u7686\u3055\u3093\u306e \u300c\u63a8\u3057\u300d \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link01\"><\/a>1. \u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30fb\u30bb\u30c3\u30b7\u30e7\u30f3\uff1aDigital Empathy \uff5e \u30c7\u30b8\u30bf\u30eb\u304c\u751f\u307f\u51fa\u3059\u5171\u611f\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13<\/strong><\/h2>\n<p>G-Summit Japan 2022 \u306e\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30fb\u30bb\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u65e5\u672c\u6cd5\u4eba\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u3000\u30dd\u30fc\u30eb\u30fb\u4f0a\u85e4\u30dd\u30fc\u30eb\u30fb\u30ea\u30c3\u30c1\u30fc\u3068 Forbes JAPAN Web \u7de8\u96c6\u9577 \u8c37\u672c \u6709\u9999\u6c0f\u306e\u3054\u6328\u62f6\u304b\u3089\u59cb\u307e\u308a\u307e\u3057\u305f\u3002\u4eca\u5e74\u306e\u30c6\u30fc\u30de\u306f\u300cDigital Empathy\u300d\u3002Empathy\uff08\u5171\u611f\uff09\u306f\u6628\u5e74\u3082\u51fa\u3066\u304d\u305f\u8a00\u8449\u3067\u3059\u304c\u3001\u4eca\u5e74\u306f\u3053\u308c\u3092\u5982\u4f55\u306b\u30c7\u30b8\u30bf\u30eb\u3067\u5b9f\u73fe\u3067\u304d\u308b\u306e\u304b\u3068\u3044\u3046\u70b9\u306b\u7126\u70b9\u3092\u3042\u3066\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<br \/>\n\u30dd\u30fc\u30eb\u306f\u3001\u300cEmpathy\u300d\u306f\u65e5\u672c\u3067\u8a00\u3046\u300c\u304a\u3082\u3066\u306a\u3057\u300d\u3084\u300c\u4e01\u5be7\u306a\u5bfe\u5fdc\u300d\u3068\u3001\u4f3c\u3066\u3044\u308b\u304c\u5c11\u3057\u9055\u3046\u3001\u3068\u8a00\u3044\u307e\u3059\u3002\u305f\u3060\u4e01\u5be7\u306b\u5bfe\u5fdc\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30c7\u30fc\u30bf\u3084\u60c5\u5831\u304b\u3089\u76f8\u624b\u306e\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3001\u3064\u307e\u308a\u76f8\u624b\u306e\u7acb\u5834\u306b\u7acb\u3063\u3066\u7269\u4e8b\u3092\u8003\u3048\u308b\u80fd\u529b\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f AI \u3084\u30c7\u30b8\u30bf\u30eb\u3092\u4f7f\u3063\u3066\u3001\u305d\u308c\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304f\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u30dd\u30fc\u30eb\u306f\u3053\u306e 1 \u5e74\u3092\u300c\u304a\u5ba2\u69d8\u3068\u3068\u3082\u306b\u3088\u308a\u3088\u3044\u9867\u5ba2\u4f53\u9a13\u306e\u5b9f\u73fe\u306e\u305f\u3081\u306e\u4f1a\u8a71\u3092\u7d9a\u3051\u3066\u6765\u305f 1 \u5e74\u300d\u3060\u3063\u305f\u3068\u632f\u308a\u8fd4\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u9032\u3081\u3066\u304d\u305f Experience \u30b5\u30fc\u30d3\u30b9\u304c\u65e5\u672c\u306b\u6839\u4ed8\u3044\u3066\u304d\u305f\u3053\u3068\u3092\u5b9f\u611f\u3067\u304d\u305f\u3068\u8a00\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u305d\u308c\u306f\u30b8\u30a7\u30cd\u30b7\u30b9 1 \u793e\u306b\u3088\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u591a\u304f\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u69d8\u3068\u306e\u5171\u540c\u4f5c\u696d\u3060\u3063\u305f\u3068\u306e\u8a8d\u8b58\u3092\u793a\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3><strong>Digital Empathy \u3068\u306f\u4f55\u304b\uff1aCSO \u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/strong><\/h3>\n<p>\u7d9a\u3044\u3066\u8c37\u672c\u6c0f\u304c Genesys Chief Strategy Officer \u306e\u30d4\u30fc\u30bf\u30fc\u30fb\u30b0\u30e9\u30d5\u306b\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3057\u305f\u30d3\u30c7\u30aa\u304c\u7d39\u4ecb\u3055\u308c\u307e\u3057\u305f\u3002<br \/>\n\u30d3\u30c7\u30aa\u306e\u4e2d\u3067\u30b0\u30e9\u30d5\u306f Digital Empathy \u306b\u3064\u3044\u3066\u300c\u4eba\u9593\u306f\u5171\u611f\u3068\u3044\u3046\u7d20\u6674\u3089\u3057\u3044\u80fd\u529b\u3092\u6301\u3063\u3066\u304a\u308a\u3001<br \/>\n\u305d\u308c\u306f\u4eba\u306e\u8a71\u3092\u805e\u304d\uff08\u50be\u8074\uff09\u3001\u7406\u89e3\u3057\u3001\u7d50\u679c\u3092\u4e88\u6e2c\u3057\u3066\u884c\u52d5\u3057\u3001\u5b66\u7fd2\u3092\u7a4d\u307f\u91cd\u306d\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3055\u308c\u307e\u3059\u3002<img decoding=\"async\" class=\"alignnone wp-image-442180 alignright\" src=\"https:\/\/www.genesys.com\/media\/\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30b7\u30d5\u30c8-390x179.png\" alt=\"\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30b7\u30d5\u30c8\" width=\"399\" height=\"183\" \/>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u308c\u3092\u30b3\u30fc\u30c9\u5316\u3057\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u7d44\u307f\u8fbc\u3082\u3046\u3068\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u3053\u308c\u306b\u306f AI \u3092\u4f7f\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u307e\u3067\u306e\u3084\u308a\u65b9\u3068\u306f\u9055\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001AI \u3092\u7528\u3044\u3066\u5171\u611f\u3092\u30b3\u30fc\u30c9\u5316\u3059\u308b\u306e\u3067\u3059\u3002\u3053\u308c\u304c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u300d\u3068\u8a9e\u308a\u307e\u3057\u305f\u3002\u3064\u3065\u3044\u3066\u3001\u3053\u308c\u304c CX\uff08Customer Experience\uff09 \u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u304a\u3088\u307c\u3059\u306e\u304b\u306b\u3064\u3044\u3066\u3001\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u53d6\u308a\u7d44\u3093\u3067\u3044\u308bExperience as a Service\uff08EaaS\uff09 \u306f\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306b\u652f\u6301\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3053\u308c\u3092\u3001CRM \u3001ERP \u3001\u30d0\u30f3\u30ad\u30f3\u30b0\u306a\u3069\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d50\u3073\u3064\u3051\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306f EaaS \u3092\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u59cb\u3081\u308b\u3053\u3068\u3082\u3001\u30c7\u30b8\u30bf\u30eb\u304b\u3089\u59cb\u3081\u308b\u3053\u3068\u3082\u3001\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u304b\u3089\u59cb\u3081\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002\u300d\u3068\u8a00\u53ca\u3057\u307e\u3057\u305f\u3002<br \/>\n\u307e\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u6628\u5e74\u8cb7\u53ce\u3057\u305f\u30c7\u30fc\u30bf\u5206\u6790\u30b7\u30b9\u30c6\u30e0\u306e Pointillist \u306b\u3088\u308a\u3001\u300c\u6570\u767e\u4e07\u3082\u306e\u4f53\u9a13\u3092\u628a\u63e1\u3057\u3001\u5927\u898f\u6a21\u306b\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002\u300d\u3068\u8a00\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u6226\u7565\u30a2\u30e9\u30a4\u30a2\u30f3\u30b9\u30fb\u30d1\u30fc\u30c8\u30ca\u30fc\u300cAWS\u300d\u3068\u306e\u5354\u529b\u95a2\u4fc2<\/strong><\/h3>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u3068\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7d50\u3093\u3067\u3044\u307e\u3059\u304c\u3001<img decoding=\"async\" class=\" wp-image-442181 alignright\" src=\"https:\/\/www.genesys.com\/media\/AWS-CX-\u30dd\u30fc\u30c8\u3075\u3049\u30fc\u308a\u304a-390x214.png\" alt=\"AWS CX \u30dd\u30fc\u30c8\u30d5\u30a9\u30fc\u30ea\u30aa\" width=\"401\" height=\"220\" \/>\u4eca\u56de\u306f\u305d\u306e\u4e2d\u3067\u3082\u91cd\u8981\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308bAWS\uff08Amazon Web Service\uff09\u69d8\u3068\u306e\u5354\u529b\u95a2\u4fc2\u306b\u3064\u3044\u3066\u7d39\u4ecb\u304c\u3042\u308a\u307e\u3057\u305f\u3002AWS \u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u7af6\u5408\u3068\u6349\u3048\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u53cc\u65b9\u306e\u9577\u6240\u3092\u88dc\u5b8c\u3057\u5408\u3046\u5b58\u5728\u3068\u3057\u3066\u9577\u5e74\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7d50\u3093\u3067\u3044\u307e\u3059\u3002AWS \u306e\u5ca1\u5d0e \u8cb4\u7d00\u6c0f\u306f\u30d3\u30c7\u30aa\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f 2015 \u5e74\u304b\u3089 AWS \u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308a\u3001AWS \u306f 2017 \u5e74\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30ea\u30d5\u30a1\u30fc\u30c9\u30af\u30e9\u30a6\u30c9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u9078\u3070\u308c\u307e\u3057\u305f\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30e9\u30a6\u30c9\u5316\u306f\u9032\u3093\u3067\u304a\u308a\u3001CX \u306e\u5411\u4e0a\u306b\u5fc5\u8981\u306a\u5b66\u7fd2\u3084\u30c8\u30e9\u30a4\uff06\u30a8\u30e9\u30fc\u3082\u30af\u30e9\u30a6\u30c9\u306a\u3089\u3084\u308a\u3084\u3059\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002AWS \u3067\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u306e\u6a5f\u80fd\u3092\u88dc\u5b8c\u3057\u3001\u9ad8\u3081\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u7528\u610f\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5358\u4f53\u3067\u3001\u3042\u308b\u3044\u306f\u7d44\u307f\u5408\u308f\u305b\u3066\u3054\u5229\u7528\u9802\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AWS\u00a0 \u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u3068\u306e\u7d44\u307f\u5408\u308f\u305b\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5171\u611f\u6027\u306e\u3042\u308b\u306e\u3082\u306e\u306b\u9032\u5316\u3055\u305b\u308b\u305f\u3081\u306e\u304a\u624b\u4f1d\u3044\u3092\u3055\u305b\u3066\u9802\u304d\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u304a\u8a71\u3057\u9802\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Pointillist\u3068\u306f<\/strong><\/h3>\n<p>\u3053\u3053\u3067\u30dd\u30fc\u30eb\u30dd\u30fc\u30eb\u304b\u3089\u3001\u6628\u5e74\u8cb7\u53ce\u3057\u305f Pointillist \u306b\u3064\u3044\u3066\u306e\u8aac\u660e\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3092 AI \u3067\u76e3\u8996\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3059\u308b\u3082\u306e\u3067\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u4f55\u304b\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u901a\u77e5\u3057\u3001AI \u304c\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306f\u3001\u554f\u984c\u3092\u628a\u63e1\u3057\u3066\u3082\u89e3\u6c7a\u7b56\u306e\u7b56\u5b9a\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u3067 CX \u3092\u98db\u8e8d\u7684\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u8a00\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Digital Empathy\u5b9f\u73fe\u306e\u305f\u3081\u306b\uff1aCSO\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/strong><\/h3>\n<p>\u518d\u5ea6\u30d4\u30fc\u30bf\u30fc\u30fb\u30b0\u30e9\u30d5\u3068\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u6a21\u69d8\u304c\u516c\u958b\u3055\u308c\u3001Digital Empathy \u306e\u5275\u51fa\u3092\u5c71\u767b\u308a\u306b\u305f\u3068\u3048\u305f\u8a71\u304c\u7d39\u4ecb\u3055\u308c\u307e\u3057\u305f\u3002\u300c\u3053\u306e\u8a71\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u300e\u51fa\u767a\u70b9\u3082\u30eb\u30fc\u30c8\u30821\u3064\u3067\u306f\u306a\u3044\u300f\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u5165\u53e3\u306f\u97f3\u58f0\u3067\u3082\u3001\u30c7\u30b8\u30bf\u30eb\u3067\u3082\u3001EX \u3067\u3082\u826f\u3044\u3067\u3059\u3057\u3001\u305d\u306e\u5f8c\u3082\u3069\u306e\u3088\u3046\u306a\u30eb\u30fc\u30c8\u3092\u901a\u3063\u3066\u3082\u5c71\u9802\u306b\u8fbf\u308a\u7740\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u3057\u3066\u9802\u306b\u7acb\u3066\u3070\u3001\u305d\u308c\u307e\u3067\u3068\u306f\u307e\u3063\u305f\u304f\u9055\u3046\u773a\u671b\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002\u300d<\/p>\n<p>\u6700\u5f8c\u306b\u30dd\u30fc\u30eb\u304c\u3001\u300c\u4eca\u5f8c\u65e5\u672c\u4f01\u696d\u306b\u3068\u3063\u3066\u3082 CX \u306e\u91cd\u8981\u6027\u306f\u9ad8\u307e\u3063\u3066\u884c\u3044\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u305d\u308c\u3092\u9054\u6210\u3057\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3063\u3066\u53c2\u308a\u307e\u3059\u3002\u300d\u3068\u7de0\u3081\u304f\u304f\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link02\"><\/a>2. \u30e1\u30a4\u30f3\u30bb\u30c3\u30b7\u30e7\u30f31\uff1a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong><\/h2>\n<p>\u7d9a\u3044\u3066\u3001\u8c37\u672c\u6c0f\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5c0f\u7551 \u6cf0\u3001\u85e4\u7530 \u4eae\u8f14\u3001\u798f\u4e95 \u5eb7\u6643\u306e 3 \u540d\u304c\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u884c\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>\u3053\u306e 1 \u5e74\u3067\u306e CX \u3092\u53d6\u308a\u5dfb\u304f\u30c8\u30ec\u30f3\u30c9\u306e\u5909\u5316\u306b\u3064\u3044\u3066<\/strong><\/h3>\n<p>\u5c0f\u7551 \u300c\u79c1\u306f\u304a\u5ba2\u69d8\u3068 CX \/ EX \u3092\u3069\u306e\u3088\u3046\u306b\u9032\u5316\u3055\u305b\u3066\u3044\u304f\u304b\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u6700\u8fd1\u306f\u5177\u4f53\u7684\u306a\u76ee\u6a19\u3092\u7acb\u3066\u3066\u81e8\u3080\u65b9\u304c\u5897\u3048\u3001\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u4f8b\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001AI \u3084\u611f\u60c5\u5206\u6790\u306a\u3069\u591a\u69d8\u306a\u6280\u8853\u304c\u51fa\u3066\u304d\u3066\u304a\u308a\u3001\u3069\u306e\u6bb5\u968e\u3067\u4f55\u3092\u5c0e\u5165\u3059\u308c\u3070\u826f\u3044\u304b\u8ff7\u308f\u308c\u308b\u5834\u5408\u3082\u591a\u3044\u3088\u3046\u3067\u3059\u306e\u3067\u3001\u9806\u756a\u3092\u8003\u3048\u306a\u304c\u3089\u63d0\u6848\u3059\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u85e4\u7530 \u300c\u79c1\u306f\u91d1\u878d\u696d\u754c\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u6570\u5e74\u524d\u307e\u3067\u306f\u30af\u30e9\u30a6\u30c9\u306e\u5c0e\u5165\u3092\u8e8a\u8e87\u3059\u308b\u304a\u5ba2\u69d8\u304c\u591a\u304b\u3063\u305f\u3088\u3046\u306b\u601d\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u4eca\u306f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3088\u308a\u3082\u5f37\u56fa\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3084 BCP \u304c\u53ef\u80fd\u3068\u3044\u3046\u3053\u3068\u3067\u3001\u30af\u30e9\u30a6\u30c9\u5316\u3092\u9032\u3081\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u798f\u4e95\u3000\u300c\u79c1\u306f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u6700\u8fd1\u3067\u306f\u30b3\u30fc\u30eb\u4ee5\u5916\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u8208\u5473\u3092\u6301\u3064\u304a\u5ba2\u69d8\u304c\u5897\u3048\u3066\u304a\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u6642\u306b\u30af\u30e9\u30a6\u30c9\u306e\u63a1\u7528\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u5897\u3048\u3066\u3044\u308b\u5370\u8c61\u3067\u3059\u3002\u300d<\/p>\n<h3><strong>\u30b3\u30ed\u30ca\u306b\u3088\u308b\u5728\u5b85\u5316\u3084 BCP \u306b\u3088\u3063\u3066\u30af\u30e9\u30a6\u30c9\u5316\u304c\u9032\u3093\u3060\u304c\u3001\u4eca\u5f8c\u306e IT \u306e\u5229\u6d3b\u7528\u306f\u3069\u3046\u306a\u308b\u304b<\/strong><\/h3>\n<p>\u5c0f\u7551\u3000\u300c\u30b3\u30ed\u30ca\u306b\u3088\u308b\u30af\u30e9\u30a6\u30c9\u5316\u306e\u6b21\u306f\u3001\u30a8\u30f3\u30d1\u30b7\u30fc\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<img decoding=\"async\" class=\"size-medium wp-image-442183 alignright\" src=\"https:\/\/www.genesys.com\/media\/\u30a8\u30f3\u30d1\u30b7\u30fc\u306e\u5b9f\u8df5\u306b\u95a2\u3059\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30af-390x219.png\" alt=\"\u30a8\u30f3\u30d1\u30b7\u30fc\u306e\u5b9f\u8df5\u306b\u95a2\u3059\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30af\" width=\"390\" height=\"219\" \/>\u5171\u611f\u3092\u751f\u3080\u305f\u3081\u306e\u4f53\u9a13\u3092\u3069\u308c\u3060\u3051\u63d0\u4f9b\u3067\u304d\u3066\u3044\u308b\u306e\u304b\u3092\u30ec\u30d9\u30eb 1 \uff5e 4 \u306e\u6bb5\u968e\u3067\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u65e5\u672c\u4f01\u696d\u3067\u306f 2 \u304b\u3089 3 \u306b\u79fb\u884c\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u304c\u30012 \u3068 3 \u306e\u9593\u306b\u306f\u30ae\u30e3\u30c3\u30d7\u304c\u3042\u308a\u30013 \u306b\u9032\u3080\u305f\u3081\u306b\u306f\u3088\u308a\u5e83\u7bc4\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u50be\u8074\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u300d<\/p>\n<p>\u798f\u4e95 \u300c\u30c1\u30e3\u30cd\u30eb\u3092\u5897\u3084\u3057\u3001\u30ec\u30d9\u30eb 2 \u307e\u3067\u306f\u3067\u304d\u3066\u3044\u3066\u3082\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5b64\u7acb\u3057\u3066\u3044\u308b\u5834\u5408\u304c\u591a\u304f\u3001\u30d0\u30e9\u30d0\u30e9\u306a\u5370\u8c61\u3092\u53d7\u3051\u307e\u3059\u3002\u5e38\u306b\u30ec\u30d9\u30eb 4 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\/>\n\u30fb\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u30b9\u30b3\u30a2\u3092\u30dd\u30a4\u30f3\u30c8\u5316\u3057\u3066\u30b2\u30fc\u30e0\u611f\u899a\u3067\u7af6\u4e89\u3057\u3066\u3082\u3089\u3044\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u30a2\u30c3\u30d7\u3084\u591a\u89d2\u7684\u306a\u8a55\u4fa1\u306b\u5f79\u7acb\u3066\u307e\u3059\u3002<br \/>\n\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\uff1a\u901a\u8a71\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3066\u56de\u7b54\u5019\u88dc\u3092\u63d0\u793a\u3057\u307e\u3059\u3002<br \/>\n\u30fb\u30e9\u30fc\u30cb\u30f3\u30b0\u30e2\u30b8\u30e5\u30fc\u30eb\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u3078\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u5272\u308a\u5f53\u3066\u3084\u30e2\u30b8\u30e5\u30fc\u30eb\u4f5c\u6210\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002<br \/>\n\u30fb\u30b7\u30d5\u30c8\u7ba1\u7406\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\uff1a\u30b7\u30d5\u30c8\u7ba1\u7406\uff08 WFM \uff09\u3092\u30b9\u30de\u30db\u30a2\u30d7\u30ea\u3067\u884c\u3048\u307e\u3059\u3002<\/p>\n<p>\u5c0f\u7551 \u300c\u6700\u8fd1\u8cb7\u53ce\u3057\u305f Pointillist \u306b\u6ce8\u76ee\u3057\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u30fb\u5206\u6790\u3057\u3001\u3059\u3079\u3066\u3092\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u3057\u3066\u7e4b\u304e\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306f\u624b\u4f5c\u696d\u3067\u5927\u5909\u3067\u3057\u305f\u304c\u3001\u305d\u308c\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002\u300d<\/p>\n<p>\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u3067\u3001\u3054\u8208\u5473\u3092\u304a\u6301\u3061\u306e\u4f01\u696d\u69d8\u306f\u3001\u662f\u975e\u304a\u554f\u3044\u5408\u308f\u305b\u4e0b\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100  centered cta-text-center \"  href=\"https:\/\/www.genesys.com\/ja-jp\/events\/g-summit-japan-2022\/on-demand\" target=\"_blank\" rel=\"\"><div class=\"card-body text-center col-content\"><p class=\"text-22\" style=\"text-align: center;\"><strong>G-Summit Japan 2022 \u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3084<br \/>\n\u30e6\u30fc\u30b6\u30fc\u4e8b\u4f8b\u52d5\u753b\u3092\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u4e2d<\/strong><br \/>\n\u305c\u3072\u3001\u3054\u8996\u8074\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u306f\u3053\u3061\u3089\u304b\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u4eca\u5e74\u306e G-Summit 2022 \u306f 6 \u6708 29 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