{"id":439257,"date":"2022-08-30T04:33:58","date_gmt":"2022-08-30T11:33:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=439257"},"modified":"2022-11-10T06:01:59","modified_gmt":"2022-11-10T14:01:59","slug":"what-is-a-chatbot","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-a-chatbot","title":{"rendered":"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u6a5f\u80fd\u3001\u6d3b\u7528\u4e8b\u4f8b\u3092\u7d39\u4ecb"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: left;\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f7f\u3063\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<br \/>\n\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4ed5\u7d44\u307f\u3084\u6d3b\u7528\u65b9\u6cd5\u3001<br \/>\n\u9078\u3076\u3068\u304d\u306b\u78ba\u8a8d\u3057\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong class=\"text-26\">\u76ee\u6b21<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f<\/a><\/li>\n<li><a href=\"#link02\">\u7a2e\u985e\u3068\u4ed5\u7d44\u307f\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b<\/a><\/li>\n<li><a href=\"#link03\">\u5c0e\u5165\u306b\u5931\u6557\u3059\u308b\u4f01\u696d\u306e\u7279\u5fb4<\/a><\/li>\n<li><a href=\"#link04\">\u30c4\u30fc\u30eb\u9078\u5b9a\u6642\u306e\u78ba\u8a8d\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n<li><a href=\"#link05\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6d3b\u7528\u4e8b\u4f8b<\/a><\/li>\n<\/ul>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2 class=\"text-blue\"><strong><a id=\"link01\"><\/a>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u3001\u300e\u30c1\u30e3\u30c3\u30c8\u300f\u3068\u30ed\u30dc\u30c3\u30c8\u306e\u7565\u300e\u30dc\u30c3\u30c8\u300f\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u8a00\u8449\u3067\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u4f1a\u8a71\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u4eba\u9593\u540c\u58eb\u304c\u4f1a\u8a71\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u3067\u306f\u306a\u304f\u3001\u4eba\u9593\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u304c\u4f1a\u8a71\u3092\u3059\u308b\u3082\u306e\u3092\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u547c\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p>WEB \u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u3088\u3046\u306b\u300e\u4f55\u304b\u8cea\u554f\u306f\u3042\u308a\u307e\u305b\u3093\u304b\u300f\u306a\u3069\u3001\u753b\u9762\u4e0a\u3067\u78ba\u8a8d\u3055\u308c\u305f\u3068\u3044\u3046\u7d4c\u9a13\u3092\u6301\u3064\u65b9\u3082\u5c11\u306a\u304f\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u82f1\u8a9e\u7248\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u306f\u3058\u307e\u308a\u306f1966\u5e74\u306e\u300eELIZA\uff08\u30a4\u30e9\u30a4\u30b6\uff09\u300f\u3067\u3059\u3002<br \/>\n2000 \u5e74\u4ee3\u306b\u306f Siri \u30012016 \u5e74\u4ee5\u964d\u306b\u306f Facebook\u30fbLINE\u30fbSkype \u306a\u3069\u3067\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u78ba\u5b9f\u306b\u79c1\u305f\u3061\u306e\u751f\u6d3b\u306b\u6d78\u900f\u3057\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><strong class=\"text-black\">\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8<\/strong><\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u30e1\u30ea\u30c3\u30c8\u306e\u5927\u304d\u3044\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u304c\u3001\u305d\u306e\u53cd\u9762\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u53cc\u65b9\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3060\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h4><strong class=\"text-mid-gray\">\u25a0\u30e1\u30ea\u30c3\u30c8<\/strong><\/h4>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u4f01\u696d\u306e\u30e1\u30ea\u30c3\u30c8\u306f 3 \u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b<\/li>\n<\/ol>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u306e\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u53d7\u96fb\u5bfe\u5fdc\u306f\u3001\u591a\u5927\u306a\u30b3\u30b9\u30c8\uff1d\u4eba\u4ef6\u8cbb\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u81ea\u52d5\u5316\u3092\u884c\u3046\u3053\u3068\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3067\u5fc5\u8981\u3060\u3063\u305f\u4eba\u4ef6\u8cbb\u30fb\u8a2d\u5099\u8cbb\u306a\u3069\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u52a0\u3048\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u306b\u3088\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u304c\u56f3\u308c\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u5168\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u305f\u4e2d\u3067\u5358\u7d14\u306a\u4f5c\u696d\u306f\u30dc\u30c3\u30c8\u306b\u4efb\u305b\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u8907\u96d1\u3067\u91cd\u8981\u306a\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3089\u55b6\u696d\u6642\u9593\u5916\u3067\u3082\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30dc\u30c3\u30c8\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f75\u7528\u3067\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u6700\u9069\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u305d\u306e\u7d50\u679c\u3068\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n<h4><strong class=\"text-mid-gray\">\u25a0\u30c7\u30e1\u30ea\u30c3\u30c8<\/strong><\/h4>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u4e3b\u306b 2 \u3064\u3067\u3059\u3002<\/p>\n<ol>\n<li>\u521d\u671f\u8cbb\u7528\u306a\u3069\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/li>\n<li>\u5c02\u9580\u7684\u306b\u904b\u7528\u3059\u308b\u30b9\u30bf\u30c3\u30d5\u304c\u5fc5\u8981<\/li>\n<\/ol>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u521d\u671f\u8cbb\u7528\u306a\u3069\u306e\u30b3\u30b9\u30c8\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u521d\u671f\u8a2d\u5b9a\u306e\u6bb5\u968e\u304b\u3089\u8abf\u6574\u4f5c\u696d\u304c\u5fc5\u8981\u3068\u306a\u308a\u3001\u904b\u7528\u958b\u59cb\u5f8c\u3082\u6700\u9069\u306a\u904b\u7528\u3092\u884c\u3046\u305f\u3081\u306e\u898b\u76f4\u3057\u3084\u4fee\u6b63\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u5c0e\u5165\u3059\u308c\u3070 OK \u3068\u3044\u3046\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u5e38\u306b\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u5185\u5bb9\u3092\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u3066\u3044\u304b\u306a\u304f\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u5bfe\u5fdc\u3068\u540c\u3058\u3088\u3046\u306b\u3001\u9069\u5b9c\u5bfe\u5fdc\u3057\u3066\u3044\u304f\u30d7\u30ed\u30bb\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-mastering-bots\"><img decoding=\"async\" class=\" wp-image-444767 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/chatobot-blog-cta-1-390x219.png\" alt=\"\u30dc\u30c3\u30c8\u6d3b\u7528\u306b\u5411\u3051\u305f\u5b9f\u8df5\u30ac\u30a4\u30c9\" width=\"440\" height=\"254\" \/><\/a><\/h2>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><strong><a id=\"link02\"><\/a>\u7a2e\u985e\u3068\u4ed5\u7d44\u307f\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u969b\u306b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u3068\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u7406\u89e3\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u7b2c\u4e00\u6b69\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u306f\u5927\u304d\u304f 2 \u3064\u306b\u5206\u985e\u3055\u308c\u3001\u305d\u308c\u305e\u308c\u7279\u5fb4\u3084\u9069\u3057\u305f\u4f01\u696d\u304c\u7570\u306a\u308a\u307e\u3059\u3002<br \/>\n\u81ea\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u89e3\u6c7a\u306b\u306f\u3069\u3061\u3089\u306e\u7a2e\u985e\u304c\u9069\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u5224\u65ad\u6750\u6599\u3068\u3057\u3066\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3><strong class=\"text-black\">\u30b7\u30ca\u30ea\u30aa\u578b (\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u578b)<\/strong><\/h3>\n<p>\u30b7\u30ca\u30ea\u30aa\u578b\u3068\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u4f5c\u6210\u3057\u3066\u304a\u3044\u305f\u30b7\u30ca\u30ea\u30aa\uff1d\u60f3\u5b9a\u3057\u305f\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3001\u81ea\u52d5\u3067\u5bfe\u5fdc\u3059\u308b\u30bf\u30a4\u30d7\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002<\/p>\n<table style=\"width: 90.3265%; border-collapse: collapse; border-style: solid; border-color: #000000; height: 351px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 43.2374%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">\u30e1\u30ea\u30c3\u30c8<\/td>\n<td style=\"width: 73.7436%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid;\">\n<ul>\n<li>\u69cb\u7bc9\u304c\u5bb9\u6613<\/li>\n<li>\u9593\u9055\u3063\u305f\u56de\u7b54\u3092\u3059\u308b\u3053\u3068\u304c\u306a\u3044<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 43.2374%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left; background-color: #f5f5f5;\">\u30c7\u30e1\u30ea\u30c3\u30c8<\/td>\n<td style=\"width: 73.7436%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid; background-color: #f5f5f5;\">\n<ul>\n<li>\u30eb\u30fc\u30eb\u306b\u306a\u3044\u8cea\u7591\u306b\u306f\u56de\u7b54\u3067\u304d\u306a\u3044<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 43.2374%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">\u7279\u5fb4<\/td>\n<td style=\"width: 73.7436%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid;\">\n<ul>\n<li>\u6bd4\u8f03\u7684\u5b89\u4fa1\u306b\u5c0e\u5165\u304c\u3067\u304d\u308b<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 43.2374%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left; background-color: #f5f5f5;\">\u7528\u9014<\/td>\n<td style=\"width: 73.7436%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid; background-color: #f5f5f5;\">\n<ul>\n<li>\u5b9a\u578b\u306e\u8cea\u7591\u5fdc\u7b54<\/li>\n<li>\u793e\u5185\u7528\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 43.2374%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">AI<\/td>\n<td style=\"width: 73.7436%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid;\">\n<ul>\n<li>\u975e\u642d\u8f09<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>\u30b7\u30ca\u30ea\u30aa\u578b\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u5b9a\u578b\u306e\u8cea\u7591\u5fdc\u7b54\u304c\u591a\u3044\u4f01\u696d\u306a\u3069\u306b\u9069\u3057\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u4ee3\u884c\u306a\u3069\u306e\u5c0e\u5165\u4e8b\u4f8b\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002\u30b7\u30ca\u30ea\u30aa\u578b\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u521d\u671f\u6bb5\u968e\u306e\u8cea\u7591\u3092\u5bfe\u5fdc\u3055\u305b\u3001\u5b9a\u578b\u5916\u306e\u8907\u96d1\u306a\u5bfe\u5fdc\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u3068\u3044\u3046\u4f7f\u3044\u65b9\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3><strong class=\"text-black\">AI \u642d\u8f09\u578b<\/strong><\/h3>\n<p>AI \u642d\u8f09\u578b\u3068\u306f FAQ \u578b\u3068\u3082\u547c\u3070\u308c\u3001AI \u304c\u30c7\u30fc\u30bf\u3092\u89e3\u6790\u3057\u3001\u3082\u3063\u3068\u3082\u9069\u3057\u305f\u56de\u7b54\u3092\u9078\u629e\u3059\u308b\u30bf\u30a4\u30d7\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002<\/p>\n<table style=\"width: 90.4758%; border-collapse: collapse; border-style: solid; border-color: #000000; height: 369px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 42.7357%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">\u30e1\u30ea\u30c3\u30c8<\/td>\n<td style=\"width: 137.597%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid;\">\n<ul>\n<li>\u8907\u96d1\u306a\u8cea\u554f\u306b\u3082\u56de\u7b54\u3067\u304d\u308b<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u3092\u5b66\u7fd2\u3057\u84c4\u7a4d\u3067\u304d\u308b<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 42.7357%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left; background-color: #f5f5f5;\">\u30c7\u30e1\u30ea\u30c3\u30c8<\/td>\n<td style=\"width: 137.597%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid; background-color: #f5f5f5;\">\n<ul>\n<li>\u983b\u7e41\u306a\u898b\u76f4\u3057\u3084\u4fee\u6b63\u304c\u5fc5\u8981<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 42.7357%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">\u7279\u5fb4<\/td>\n<td style=\"width: 137.597%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid;\">\n<ul>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u9023\u643a\u3092\u5c11\u306a\u304f\u3067\u304d\u308b<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 42.7357%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left; background-color: #f5f5f5;\">\u7528\u9014<\/td>\n<td style=\"width: 137.597%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid; background-color: #f5f5f5;\">\n<ul>\n<li>\u4e88\u7d04\u4ee3\u884c<\/li>\n<li>\u63a5\u5ba2\u3092\u91cd\u8996\u3059\u308bEC\u30b5\u30a4\u30c8<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 42.7357%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">AI<\/td>\n<td style=\"width: 137.597%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid;\">\n<ul>\n<li>\u642d\u8f09<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>AI \u642d\u8f09\u578b\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u5c65\u6b74\u306a\u3069\u304b\u3089\u304a\u3059\u3059\u3081\u5546\u54c1\u3092\u63d0\u6848\u3059\u308b EC \u30b5\u30a4\u30c8\u3084\u3001\u98f2\u98df\u5e97\u306a\u3069\u306e\u4e88\u7d04\u4ee3\u884c\u306a\u3069\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002AI \u642d\u8f09\u578b\u3092\u5229\u7528\u3059\u308b\u969b\u306f\u3001\u4e8b\u524d\u306b\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u3092\u5b66\u7fd2\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u5c0e\u5165\u307e\u3067\u306b\u304b\u306a\u308a\u306e\u6642\u9593\u3092\u8981\u3059\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308b\u305f\u3081\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link03\"><\/a>\u5c0e\u5165\u306b\u5931\u6557\u3059\u308b\u4f01\u696d\u306e\u7279\u5fb4<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308a\u305f\u3044\u3068\u3044\u3046\u4f01\u696d\u306f\u5c11\u306a\u304f\u306a\u3044\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u521d\u671f\u30b3\u30b9\u30c8\u3092\u304b\u3051\u3066\u5c0e\u5165\u3057\u305f\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u5931\u6557\u306b\u7d42\u308f\u3063\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u304c\u3042\u308b\u306e\u3082\u4e8b\u5b9f\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u306b\u5931\u6557\u3057\u3066\u3057\u307e\u3046\u4f01\u696d\u306e\u7279\u5fb4\u3092 2 \u3064\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002<\/p>\n<h3><strong class=\"text-black\">\u4eba\u54e1\u524a\u6e1b\u306e\u30c1\u30e3\u30f3\u30b9\u3068\u6349\u3048\u3066\u3044\u308b<\/strong><\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u3092\u5358\u306a\u308b\u4eba\u54e1\u524a\u6e1b\u306e\u30c1\u30e3\u30f3\u30b9\u3068\u3068\u3089\u3048\u3066\u3044\u308b\u4f01\u696d\u306f\u5c0e\u5165\u306b\u5931\u6557\u3057\u307e\u3059\u3002\u73fe\u72b6\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u96e2\u8077\u7387\u304c\u9ad8\u3044\u50be\u5411\u306b\u3042\u308a\u3001\u65b0\u4eba\u306e\u5b9a\u7740\u7387\u5411\u4e0a\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u306a\u3069\u3092\u8ab2\u984c\u3068\u3057\u3066\u3044\u308b\u30b1\u30fc\u30b9\u304c\u975e\u5e38\u306b\u591a\u3044\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u3092\u4eba\u54e1\u524a\u6e1b\u306e\u30c1\u30e3\u30f3\u30b9\u3068\u6349\u3048\u308b\u3053\u3068\u306f\u3001\u73fe\u5834\u306b\u5247\u3057\u3066\u3044\u306a\u3044\u8003\u3048\u65b9\u3060\u3068\u3044\u3048\u307e\u3059\u3002\u3082\u3068\u3082\u3068\u4eba\u54e1\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u305f\u3081\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u88dc\u5b8c\u7684\u306b\u5229\u7528\u3059\u308b\u3068\u3044\u3046\u306e\u304c\u9069\u3057\u305f\u8003\u3048\u65b9\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u4e2d\u306b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u8907\u96d1\u306a\u5185\u5bb9\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u521d\u671f\u6bb5\u968e\u3068\u3057\u3066\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5229\u7528\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u3068\u3044\u3046\u4f53\u5236\u3065\u304f\u308a\u3092\u884c\u3046\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u4eba\u9593\u5473\u306e\u306a\u3044\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u4e0d\u5b89\u3084\u4e0d\u5feb\u611f\u3092\u899a\u3048\u308b\u9867\u5ba2\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<br \/>\n\u4eba\u54e1\u524a\u6e1b\u3067\u306f\u306a\u304f\u3001<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u8907\u96d1\u306a\u90e8\u5206\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b<\/strong>\u3068\u3044\u3046\u8a8d\u8b58\u304c\u306a\u3044\u4f01\u696d\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3066\u3082\u5931\u6557\u306b\u7d42\u308f\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3><strong class=\"text-black\">\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u9867\u5ba2\u4f53\u9a13\u304c\u6539\u5584\u3059\u308b\u3068\u601d\u3063\u3066\u3044\u308b<\/strong><\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u9867\u5ba2\u4f53\u9a13\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u304c\u6539\u5584\u3059\u308b\u3068\u8003\u3048\u3066\u3057\u307e\u3046\u4f01\u696d\u3082\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u304c\u5931\u6557\u306b\u7d42\u308f\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>24 \u6642\u9593 365 \u65e5\u5bfe\u5fdc\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u9b45\u529b\u7684\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5bfe\u5fdc\u304c\u9069\u5207\u3067\u306a\u304b\u3063\u305f\u308a\u3001\u9867\u5ba2\u306b\u4e0d\u5feb\u611f\u3092\u4e0e\u3048\u305f\u308a\u3059\u308b\u3088\u3046\u306a\u5185\u5bb9\u3067\u3042\u3063\u305f\u5834\u5408\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306f\u6539\u5584\u3057\u307e\u305b\u3093\u3002<\/p>\n<p>\u7e70\u308a\u8fd4\u3057\u306b\u306a\u308a\u307e\u3059\u304c\u3001<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3042\u304f\u307e\u3067\u3082\u4eba\u9593\u306e\u88dc\u5b8c\u7684\u4f4d\u7f6e<\/strong>\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3092\u7406\u89e3\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u305f\u304b\u3089\u81ea\u7136\u306b\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a\u3059\u308b\u3068\u3044\u3046\u5b89\u6613\u306a\u8003\u3048\u306f\u6301\u3064\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link04\"><\/a>\u30c4\u30fc\u30eb\u9078\u5b9a\u6642\u306e\u78ba\u8a8d\u30dd\u30a4\u30f3\u30c8<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u8907\u6570\u306e\u30c4\u30fc\u30eb\u304c\u3042\u308a\u3001\u81ea\u793e\u306b\u9069\u3057\u305f\u3082\u306e\u3092\u9078\u629e\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u5c0e\u5165\u304c\u5931\u6557\u306b\u7d42\u308f\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u4f01\u696d\u3068\u3057\u3066\u3069\u3093\u306a\u3053\u3068\u3092\u78ba\u8a8d\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u306e\u304b\u3001\u30c4\u30fc\u30eb\u9078\u5b9a\u6642\u306e\u78ba\u8a8d\u30dd\u30a4\u30f3\u30c8\u3092 3 \u3064\u3054\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3><strong class=\"text-black\">\u6a5f\u80fd<\/strong><\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6a5f\u80fd\u306f\u5c0e\u5165\u3059\u308b\u4e0a\u3067\u5927\u304d\u306a\u30a6\u30a7\u30a4\u30c8\u3092\u5360\u3081\u308b\u3082\u306e\u3067\u3059\u3002\u6700\u4f4e\u3067\u3082\u4e0b\u8a18\u306f\u78ba\u8a8d\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3067\u304d\u308b\u76f4\u611f\u7684\u306a\u30c4\u30fc\u30eb\u304b\u3069\u3046\u304b<\/li>\n<li>\u5358\u4f53\u3067\u3001\u3082\u3057\u304f\u306f\u4ed6\u306e\u30dc\u30c3\u30c8\u3084\u4eba\u3068\u306e\u9023\u643a\u306b\u3088\u3063\u3066\u591a\u304f\u306e\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3067\u304d\u308b\u51e6\u7406\u80fd\u529b\u306f\u3042\u308b\u304b<\/li>\n<li>\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u5c0e\u5165\u306f\u53ef\u80fd\u304b<\/li>\n<\/ul>\n<p>\u7279\u306b\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306e\u5c0e\u5165\u304c\u53ef\u80fd\u304b\u3069\u3046\u304b\u306f\u3001\u91cd\u8981\u306a\u6a5f\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u52b9\u679c\u7684\u306a\u96c6\u5ba2\u65b9\u6cd5\u3092\u6253\u3061\u51fa\u3059\u305f\u3081\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u306e\u96c6\u5ba2\u529b\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u73fe\u5728\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u3053\u308c\u304b\u3089\u81ea\u793e\u304c\u3069\u306e\u3088\u3046\u306a\u6226\u7565\u3092\u7acb\u3066\u3066\u3044\u304f\u306e\u304b\u3092\u898b\u8d8a\u3057\u305f\u4e0a\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6a5f\u80fd\u3092\u9078\u5b9a\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n<h3><strong class=\"text-black\">\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u306e\u51e6\u7406\u304a\u3088\u3073\u97f3\u58f0\u30b5\u30dd\u30fc\u30c8<\/strong><\/h3>\n<p>\u81ea\u7136\u8a00\u8a9e\u7406\u89e3 (NLU) \u3068\u306f\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306e\u4e00\u5206\u91ce\u3067\u3059\u3002\u30c6\u30ad\u30b9\u30c8\u3084\u97f3\u58f0\u306e\u69cb\u6587\u3084\u610f\u5473\u3092\u89e3\u6790\u3057\u3066\u3001\u6587\u7ae0\u306e\u610f\u5473\u3092\u5224\u5225\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u304a\u3044\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u4f1a\u8a71\u578b\u30dc\u30c3\u30c8\u306e\u6a5f\u80fd\u3092\u6709\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u81ea\u7136\u8a00\u8a9e\u7406\u89e3 (NLU) \u306f AI \u642d\u8f09\u578b\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u3064\u306a\u304c\u308b\u6a5f\u80fd\u3067\u3059\u3002\u8cea\u306e\u9ad8\u3044\u4f1a\u8a71\u578b\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u6709\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3042\u308c\u3070\u3001AI \u306e\u5bfe\u5fdc\u306b\u4e0d\u5feb\u611f\u3092\u62b1\u304f\u9867\u5ba2\u3078\u306e\u30d5\u30a9\u30ed\u30fc\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3><strong class=\"text-black\">\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u9069\u5408<\/strong><\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u6642\u306b\u306f\u3001\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u9069\u5408\u3082\u91cd\u8981\u306a\u78ba\u8a8d\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u81ea\u793e\u3067\u4f7f\u7528\u3057\u3066\u3044\u308b\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u3068\u9069\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u9593\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u5171\u6709\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f53\u9a13\u5411\u4e0a\u306b\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u8ca2\u732e\u3059\u308b\u4f59\u5730\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"link05\"><\/a>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6d3b\u7528\u4e8b\u4f8b<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u5b9f\u969b\u306b\u6d3b\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306e\u4e8b\u4f8b\u3092\u898b\u308b\u3053\u3068\u3082\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u5165\u306b\u6210\u529f\u3057\u305f 2 \u3064\u306e\u4f01\u696d\u306b\u3064\u3044\u3066\u3001\u304f\u308f\u3057\u3044\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3><strong class=\"text-black\">\u4e8b\u4f8b 1 DNB \u69d8<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-439300\" src=\"https:\/\/www.genesys.com\/media\/dnb\u69d8\u4e8b\u4f8b.jpg\" alt=\"dnb\u69d8\u4e8b\u4f8b\" width=\"370\" height=\"202\" srcset=\"https:\/\/www.genesys.com\/media\/dnb\u69d8\u4e8b\u4f8b.jpg 370w, https:\/\/www.genesys.com\/media\/dnb\u69d8\u4e8b\u4f8b-300x164.jpg 300w, https:\/\/www.genesys.com\/media\/dnb\u69d8\u4e8b\u4f8b-264x144.jpg 264w, https:\/\/www.genesys.com\/media\/dnb\u69d8\u4e8b\u4f8b-220x120.jpg 220w\" sizes=\"(max-width: 370px) 100vw, 370px\" \/><\/p>\n<p>DNB \u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u9ad8\u3044\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308b\u30ce\u30eb\u30a6\u30a7\u30fc\u6700\u5927\u306e\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u30b0\u30eb\u30fc\u30d7\u3067\u3059\u3002<\/p>\n<table style=\"border-collapse: collapse; border-style: solid; border-color: #000000; width: 92.4702%;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 40.0385%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">\u8ab2\u984c<\/td>\n<td style=\"width: 178.154%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid;\">\n<ul>\n<li>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u4e00\u8cab\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\uff1d\u696d\u52d9\u306e\u52b9\u7387\u5316<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u516c\u6b63\u306a\u8abf\u6574<\/li>\n<li>\u30b9\u30ad\u30eb\u3084\u80fd\u529b\u306e\u9700\u8981\u3092\u6b63\u78ba\u306b\u4e88\u6e2c\u3059\u308b\u3053\u3068<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 40.0385%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left; background-color: #f5f5f5;\">\u6210\u679c<\/td>\n<td style=\"width: 178.154%; height: 24px; text-align: left; vertical-align: top; border-color: #cccccc; border-style: solid; background-color: #f5f5f5;\">\n<ul>\n<li>AI \u306e\u6d3b\u7528\u306b\u3088\u308a\u30b3\u30fc\u30eb\u4ef6\u6570 30\uff05 \u6e1b\u3092\u9054\u6210<\/li>\n<li>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u4e00\u8cab\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe<\/li>\n<li>\u9700\u8981\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306b\u3088\u308b\u30b3\u30b9\u30c8\u524a\u6e1b<\/li>\n<li>\u696d\u754c\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7372\u5f97<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/dnb\">DNB<\/a> \u306f\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3092\u91cd\u8996\u3057\u3066\u304a\u308a\u3001\u97f3\u58f0\u30fb\u30e1\u30fc\u30eb\u30fbSMS\u30fbWEB \u30d5\u30a9\u30fc\u30e9\u30e0\u306a\u3069\u9867\u5ba2\u306e\u5e0c\u671b\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>AI \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u5b9a\u578b\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3057\u3064\u3064\u3001AI \u304c\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u554f\u984c\u306b\u3064\u3044\u3066\u306f\u3001\u5373\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u3059\u308b\u3053\u3068\u3092\u5fb9\u5e95\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u8ca2\u732e\u3057\u3066\u3044\u308b\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<h3><strong class=\"text-black\">\u4e8b\u4f8b\u00a0 2\u3000\u30d4\u30fc\u30b7\u30fc\u30a2\u30b7\u30b9\u30c8 \u69d8<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-377974\" src=\"https:\/\/www.genesys.com\/media\/\u30d4\u30fc\u30b7\u30fc\u30a2\u30b7\u30b9\u30c8_440x220-390x195.png\" alt=\"\" width=\"390\" height=\"195\" \/><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/pcassist\">\u30d4\u30fc\u30b7\u30fc\u30a2\u30b7\u30b9\u30c8\u682a\u5f0f\u4f1a\u793e<\/a>\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5f79\u7acb\u3064 PC \u30b9\u30ad\u30eb\u7fd2\u5f97\u3092\u76ee\u7684\u3068\u3057\u305f\u30b9\u30af\u30fc\u30eb\u306e\u904b\u55b6\u30fb\u4f01\u696d\u5411\u3051\u7814\u4fee\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3092\u884c\u3063\u3066\u3044\u308b\u4f01\u696d\u3067\u3059\u3002<\/p>\n<table style=\"border-collapse: collapse; border-style: solid; border-color: #000000; width: 91.3488%;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 39.3324%; height: 24px; vertical-align: top; border-color: #cccccc; border-style: solid; text-align: left;\">\u8ab2\u984c<\/td>\n<td style=\"width: 173.788%; height: 24px; text-align: left; 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class=\"text-black\">\u91cd\u8981\u306a\u306e\u306f\u4ee3\u66ff\u3067\u306f\u306a\u304f\u88dc\u5b8c<\/strong><\/h3>\n<p>\u5c0e\u5165\u4e8b\u4f8b\u304b\u3089\u308f\u304b\u308b\u3053\u3068\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3042\u304f\u307e\u3067\u3082\u4ee3\u66ff\u3067\u306f\u306a\u304f\u88dc\u5b8c\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5bfe\u5fdc\u81ea\u52d5\u5316\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u982d\u6570\u3092\u6e1b\u3089\u3059\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u9650\u308a\u3042\u308b\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u3044\u304b\u306b\u6709\u52b9\u306b\u6d3b\u304b\u3059\u304b\u3068\u3044\u3046\u8996\u70b9\u3067\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3070\u304b\u308a\u76ee\u304c\u884c\u3063\u3066\u3057\u307e\u3046\u3068\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u4f4e\u4e0b\u3057\u3001\u7d50\u679c\u7684\u306b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u304c\u96e3\u3057\u304f\u306a\u308b\u3053\u3068\u306f\u660e\u767d\u3067\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u8ab2\u984c\u3092\u660e\u78ba\u306b\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u3069\u306e\u3088\u3046\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3079\u304d\u306a\u306e\u304b\u3092\u73fe\u5834\u304c\u7406\u89e3\u3059\u308b\u3053\u3068\u3082\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u9023\u643a\u3092\u3059\u308b\u3053\u3068\u3067\u63d0\u6848\u529b\u304c\u5897\u3057\u3001\u52b9\u7387\u3092\u9ad8\u3081\u3066\u3044\u304f\u7d50\u679c\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u89e3\u6c7a\u30fb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6709\u52b9\u6d3b\u7528\u306b\u3064\u3044\u3066\u306f\u3001\u305c\u3072\u4ee5\u4e0b\u3092\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column 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