{"id":426291,"date":"2022-03-25T06:01:26","date_gmt":"2022-03-25T13:01:26","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/welcome-to-the-future-its-digital-2025"},"modified":"2023-10-05T23:35:28","modified_gmt":"2023-10-06T06:35:28","slug":"welcome-to-the-future-its-digital-2025","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/welcome-to-the-future-its-digital-2025","title":{"rendered":"\u672a\u6765\u3078\u3088\u3046\u3053\u305d\u30022025\u5e74\u306e\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30eb\u30c9"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u4e16\u754c\u3067\u306f\u3001\u3053\u306e 1 \u5e74\u534a\u3067\u30c7\u30b8\u30bf\u30eb\u306e\u5c0e\u5165\u304c\u5927\u304d\u304f\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9700\u8981\u304c\u7206\u767a\u7684\u306b\u5897\u52a0\u3057\u305f\u3053\u3068\u3067\u3001\u3053\u306e\u696d\u754c\u306f\u3001\u79c1\u305f\u3061\u304c\u8003\u3048\u3066\u3044\u305f\u3088\u308a\u3082 4 \u5e74\u65e9\u304f\u5c0e\u5165\u304c\u9032\u307f\u307e\u3057\u305f\u3002\u73fe\u5728\u306b\u304a\u3051\u308b\u30c7\u30b8\u30bf\u30eb\u306e\u5c0e\u5165\u306f\u3001\u5f53\u521d 2025 \u5e74\u306b\u4e88\u60f3\u3055\u308c\u3066\u3044\u305f\u3068\u3053\u308d\u307e\u3067\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304c\u4fe1\u983c\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3001\u3069\u3053\u304b\u3089\u3067\u3082\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u8ca9\u58f2\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u3001\u305d\u306e\u9700\u8981\u306f\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002Experience as a ServiceSM \u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u5c3d\u529b\u3057\u3066\u3044\u308b\u5f53\u793e\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u4fe1\u983c\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u7bc9\u304b\u308c\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\u4eca\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30de\u30b8\u30e7\u30ea\u30c6\u30a3\u306e\u6642\u4ee3\u306a\u306e\u3067\u3059\u3002<\/p>\n

\u3060\u304b\u3089\u3053\u305d\u3001\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30fc\u30f3\u88fd\u54c1\u3067\u3042\u308b Genesys DX\u2122 \u3092\u767a\u58f2\u3067\u304d\u308b\u3053\u3068\u3092\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306f\u3053\u3061\u3089<\/a><\/p>\n

2021 \u5e74 5 \u6708 5 \u65e5\u306b\u78ba\u5b9a\u3057\u305f Bold360 \u306e\u8cb7\u53ce\u306b\u7d9a\u304d\u3001\u5f53\u793e\u521d\u306e\u88fd\u54c1\u3092\u5e02\u5834\u306b\u6295\u5165\u3057\u307e\u3059\u3002\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09<\/a>\u306e\u529b\u3092\u6d3b\u7528\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3064\u4e88\u6e2c\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3001\u5b8c\u5168\u306a\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u4e2d\u5fc3\u306b\u304a\u5ba2\u69d8\u3092\u636e\u3048\u308b\u3082\u306e\u3067\u3059\u3002\u305d\u3057\u3066\u4eca\u3001\u79c1\u305f\u3061\u306f\u5e02\u5834\u3067\u6700\u3082\u5b8c\u5168\u306a\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u624b\u306b\u5165\u308c\u307e\u3057\u305f\u3002<\/p>\n

Genesys DX \u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f CX \u3092\u4e00\u822c\u7684\u306a\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u306e\u30c1\u30e3\u30c3\u30c8\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u3001\u9867\u5ba2\u304c\u6b53\u8fce\u3059\u308b\u76f4\u611f\u7684\u306a\u4f1a\u8a71\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Genesys DX \u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u753b\u671f\u7684\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n

\u5e38\u6642\u63a5\u7d9a\u578b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3002Genesys DX \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5e38\u6642\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u3001\u9069\u5207\u306a\u60c5\u5831\u3092\u5373\u5ea7\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30cb\u30fc\u30ba\u306b\u3067\u304d\u308b\u3060\u3051\u89aa\u8eab\u306b\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4e00\u5143\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u60c5\u5831\u3078\u306e\u8fc5\u901f\u306a\u30a2\u30af\u30bb\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3068\u540c\u6642\u306b\u3001Voice of the Customer \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001AI \u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306f\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u3067\u5305\u62ec\u7684\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u4eab\u53d7\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u3059\u3079\u3066\u306e\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u4eba\u9593\u306e\u76f4\u611f\u3092<\/strong><\/p>\n

Genesys DX \u306f\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0 360 \u5ea6\u30d3\u30e5\u30fc\u3068\u3001\u6587\u8108\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3059\u3079\u3066\u306e\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u4eba\u9593\u7684\u306a\u76f4\u611f\u3092\u9069\u7528\u3057\u307e\u3059\u3002\u3053\u306e\u65b0\u3057\u3044\u6a5f\u80fd\u306f\u3001\u5f93\u6765\u306e\u53d7\u52d5\u7684\u306a\u611f\u60c5\u5206\u6790\u306e\u6982\u5ff5\u3092\u8d85\u3048\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u30cb\u30fc\u30ba\u306b\u7a4d\u6975\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u89e3\u6c7a\u306b\u5411\u3051\u3066\u5c0e\u304f\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5148\u3092\u884c\u304d\u3001\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

\u8fc5\u901f\u306a\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3067\u611f\u52d5\u3092<\/strong><\/p>\n

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\u3053\u308c\u306f\u59cb\u307e\u308a\u306b\u904e\u304e\u307e\u305b\u3093<\/p>\n

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\u79c1\u305f\u3061\u306f\u30c7\u30b8\u30bf\u30eb\u30fb\u30de\u30b8\u30e7\u30ea\u30c6\u30a3\u306e\u6642\u4ee3\u306b\u7a81\u5165\u3057\u3001\u30c7\u30b8\u30bf\u30eb2025\u3078\u3068\u7a81\u304d\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u308c\u306f\u307b\u3093\u306e\u59cb\u307e\u308a\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u6570\u5e74\u524d\u306b\u306f\u5b58\u5728\u3057\u306a\u304b\u3063\u305f\u3088\u3046\u306a\u30c7\u30b8\u30bf\u30eb\u30d3\u30b8\u30cd\u30b9\u4f53\u9a13\u304c\u5f85\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

Genesys Cloud\u2122<\/a>\u00a0 \u3067\u30af\u30e9\u30a6\u30c9\u306e\u65c5\u3092\u59cb\u3081\u308b\u3001Genesys Multicloud CX\u2122<\/a> \u3067\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u69cb\u7bc9\u30fb\u9032\u5316\u3055\u305b\u308b\u3001\u3042\u308b\u3044\u306f\u30c7\u30b8\u30bf\u30eb\u3068 AI<\/a> \u3092\u99c6\u4f7f\u3057\u305f\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8<\/a>\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63a2\u3059\u306a\u3069\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u304a\u5ba2\u69d8\u306e\u65c5\u8def\u306e\u3042\u3089\u3086\u308b\u5834\u6240\u3067\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n

\u30c7\u30b8\u30bf\u30eb\u306e\u30d1\u30ef\u30fc\u3092\u4e00\u7dd2\u306b\u5c4a\u3051\u307e\u3057\u3087\u3046<\/p>\n

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