{"id":420405,"date":"2022-02-07T15:38:36","date_gmt":"2022-02-07T23:38:36","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/google-cloud%e3%81%a8%e9%80%a3%e6%90%ba%e3%81%97%e3%81%9f%e5%85%b1%e6%84%9f%e3%81%ae%e3%82%a8%e3%82%b3%e3%82%b7%e3%82%b9%e3%83%86%e3%83%a0%e3%81%ae%e6%8b%a1%e5%a4%a7"},"modified":"2022-02-23T19:15:27","modified_gmt":"2022-02-24T03:15:27","slug":"extending-our-ecosystem-of-empathy-in-action-with-google-cloud","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/extending-our-ecosystem-of-empathy-in-action-with-google-cloud","title":{"rendered":"Google Cloud \u3068\u9023\u643a\u3057\u305f\u5171\u611f\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u62e1\u5927"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<p>\u5371\u6a5f\u306f\u6642\u3068\u3057\u3066\u5909\u5316\u306e\u304d\u3063\u304b\u3051\u3068\u306a\u308a\u307e\u3059\u3002 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<\/sup>\u306b\u6295\u8cc7\u3057\u3001\u4fe1\u983c\u3092\u7bc9\u304f\u305f\u3081\u306b\u5171\u611f\u3092\u53d6\u308a\u5165\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Experience as a Service \u5e02\u5834\u3092\u69cb\u7bc9\u3057\u3066\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u8981\u671b\u3092\u6e80\u305f\u305b\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002 \u3053\u308c\u306f\u30d1\u30e9\u30c0\u30a4\u30e0\u30b7\u30d5\u30c8\u3067\u3042\u308a\u3001\u5909\u5316\u30921\u793e\u3060\u3051\u3067\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306f\u4e0d\u53ef\u80fd\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4e16\u754c\u5c48\u6307\u306e\u9769\u65b0\u7684\u306a\u4f01\u696d\u3068\u5354\u529b\u3057\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001Google Cloud \u3068\u306e\u95a2\u4fc2\u3092\u62e1\u5927\u3057\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u9769\u65b0\u7684\u306a\u6280\u8853\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002<\/p>\n<p>Experience as a Service \u306b\u306f\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002 \u30b8\u30a7\u30cd\u30b7\u30b9\u3068 Google Cloud \u306f\u3001\u6b21\u306e\u5206\u91ce\u3067\u65b0\u3057\u3044\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u767a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/li>\n<li>\u30e2\u30ce\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u7d71\u5408\u3057\u305f\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u3068 Google Cloud Contact Center AI(CCAI) \u3068\u306e\u9023\u643a\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4e88\u6e2c<\/li>\n<li>\u4f4d\u7f6e\u60c5\u5831\u3092\u542b\u3080 AI \u99c6\u52d5\u578b\u306e\u591a\u8981\u7d20\u8a8d\u8a3c<\/li>\n<li>Google \u691c\u7d22\u3001Google \u30de\u30c3\u30d7\u3001\u305d\u306e\u4ed6\u306e Google \u30b5\u30fc\u30d3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306b\u7d71\u5408<\/li>\n<\/ul>\n<p>\u3053\u306e\u65b0\u305f\u306a\u95a2\u4fc2\u5f37\u5316\u306b\u3088\u3063\u3066\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u4e21\u793e\u3067\u63d0\u4f9b\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc AI \u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002 \u3053\u308c\u307e\u30673\u5e74\u9593\u3001Google Cloud\u306e\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u3068\u97f3\u58f0\u5206\u6790\u3092\u30b8\u30a7\u30cd\u30b7\u30b9\u306e CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u304d\u307e\u3057\u305f\u3002 \u305d\u306e\u7d50\u679c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u306b\u3088\u308b\u8907\u96d1\u306a\u8cea\u554f\u306b\u3082\u5bfe\u8a71\u5f62\u5f0f\u3067\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001Google Cloud \u306e CCAI \u3092\u4f7f\u7528\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u8ca0\u8377\u3092\u524a\u6e1b\u3059\u308b\u30dc\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001Google Cloud \u3068\u306e\u9023\u643a\u306f\u3001\u3088\u308a\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306e\u5e83\u7bc4\u306a\u53d6\u308a\u7d44\u307f\u306e\u4e00\u90e8\u306b\u3059\u304e\u307e\u305b\u3093\u3002<\/p>\n<p>Adobe\u3001Amazon Web Services\uff08AWS\uff09\u3001Microsoft\u3001Zoom \u306a\u3069\u306e\u4f01\u696d\u3068\u306e\u6226\u7565\u7684\u63d0\u643a\u306b\u3088\u308b\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306b\u7d76\u3048\u305a\u7126\u70b9\u3092\u5f53\u3066\u305f\u3082\u306e\u3067\u3059\u3002 \u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u6700\u5148\u7aef\u306e AI\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u4e3b\u5c0e\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u6d3b\u7528\u3057\u3066\u3001\u3053\u306e\u3088\u3046\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5171\u611f\u6027\u3092\u793a\u3059\u3053\u3068\u3092\u30d9\u30fc\u30b9\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u5171\u611f\u6027\u3068\u306f\u3001\u9867\u5ba2\u306e\u8a71\u306b\u8033\u3092\u50be\u3051\u3066\u7406\u89e3\u3057\u3001\u53cd\u5fdc\u3084\u884c\u52d5\u3092\u4e88\u6e2c\u3057\u3001\u6700\u7d42\u7684\u306b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u5b66\u7fd2\u3059\u308b\u30b5\u30a4\u30af\u30eb\u3067\u3059\u3002 \u5171\u611f\u6027\u3092\u793a\u3059\u3053\u3068\u306f\u3001Experience as a Service \u5e02\u5834\u306e\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/google-cloud-genesys-partnership-211118\" target=\"_blank\" rel=\"noopener\">Google Cloud \u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/a>\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] \u5371\u6a5f\u306f\u6642\u3068\u3057\u3066\u5909\u5316\u306e\u304d\u3063\u304b\u3051\u3068\u306a\u308a\u307e\u3059\u3002 \u901a\u5e38\u6642\u306b\u306f\u5b9a\u7740\u3057\u306b\u304f\u3044\u30c8\u30ec\u30f3\u30c9\u3092\u52a0\u901f\u3057\u307e\u3059\u3002 \u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304b\u3089 2 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[&hellip;]<\/p>\n","protected":false},"author":695,"featured_media":408624,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[13116,13219],"tax_contenttheme":[14867,14864],"tax_bundle":[17448],"tax_contenttheme2":[16103,16174],"tax_capability_sitewide":[16306,16261],"tax_products_programs":[17529],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-420405","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogcategory-cloud-ja-jp","tax_blogcategory-digital-ja-jp","tax_contenttheme-grow-your-business-ja-jp","tax_contenttheme-level-up-your-technology-ja-jp","tax_bundle-digital-fy22-ja-jp","tax_contenttheme2-grow-your-business-ja-jp","tax_contenttheme2-level-up-your-technology-ja-jp","tax_capability_sitewide-integrations-ja-jp","tax_capability_sitewide-digital-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/420405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/695"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/420405\/revisions"}],"predecessor-version":[{"id":423018,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/420405\/revisions\/423018"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/408624"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=420405"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=420405"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=420405"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=420405"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=420405"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=420405"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=420405"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=420405"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=420405"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=420405"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=420405"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=420405"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=420405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}