{"id":411290,"date":"2021-12-06T16:14:33","date_gmt":"2021-12-07T00:14:33","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/super-human-service%ef%bc%9axerox%e3%81%8c%e3%83%87%e3%82%b6%e3%82%a4%e3%83%b3%e3%81%99%e3%82%8b%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8"},"modified":"2021-12-09T07:22:23","modified_gmt":"2021-12-09T15:22:23","slug":"super-human-service-xerox-designs-digital-customer-experiences","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/super-human-service-xerox-designs-digital-customer-experiences","title":{"rendered":"Super Human Service\uff1aXerox \u304c\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u30c7\u30b8\u30bf\u30eb CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Xerox \u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u5411\u3051\u306b\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3092\u69cb\u7bc9\u30fb\u7d71\u5408\u3059\u308b\u30ef\u30fc\u30af\u30d7\u30ec\u30fc\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3067\u3059\u3002 \u30b3\u30d4\u30fc\u6a5f\u3001\u30a4\u30fc\u30b5\u30cd\u30c3\u30c8\u3001\u30ec\u30fc\u30b6\u30fc\u30d7\u30ea\u30f3\u30bf\u30fc\u306e\u767a\u660e\u306a\u3069\u3001Xerox \u306f\u9577\u5e74\u306b\u308f\u305f\u308a\u6700\u65b0\u306e\u30ef\u30fc\u30af\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9a\u7fa9\u3057\u3066\u304d\u307e\u3057\u305f\u3002 \u4e16\u754c160\u304b\u56fd\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/strong>\u306f<a href=\"https:\/\/www.xerox.com\/\" target=\"_blank\" rel=\"noopener\">Xerox<\/a>\u306e\u6700\u512a\u5148\u4e8b\u9805\u3067\u3042\u308a\u3001\u9867\u5ba2\u4e3b\u5c0e\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u3068\u3044\u3046\u72ec\u81ea\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u88fd\u54c1\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3044\u305a\u308c\u3092\u8a2d\u8a08\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306e\u8a2d\u8a08\u306f\u3059\u3079\u3066\u9867\u5ba2\u3092\u8d77\u70b9\u3068\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c Xerox \u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u56f3\u308b\u6642\u3001\u304a\u5ba2\u69d8\u306f\u6211\u3005\u306b\u512a\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u3053\u308c\u306b\u52a0\u3048\u3066\u3001\u9ad8\u54c1\u8cea\u306a\u88fd\u54c1\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u300d\u3068\u3001Xerox \u306e\u6700\u9ad8\u6280\u8853\u8cac\u4efb\u8005\u3001\u30ca\u30ec\u30b7\u30e5\u30fb\u30b7\u30e3\u30f3\u30ab\u30fc\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u91cd\u8981\u306a\u306e\u306f\u3001\u305d\u306e\u3088\u3046\u306a\u671f\u5f85\u3092\u88cf\u5207\u3089\u306a\u3044\u3053\u3068\u3067\u3059\u3002\u5b9f\u969b\u306b\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8a2d\u8a08\u3067\u304d\u308c\u3070\u3001\u304a\u5ba2\u69d8\u306f\u305d\u306e\u4f01\u696d\u3092\u5927\u597d\u304d\u306b\u306a\u3063\u3066\u304f\u308c\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306b\u597d\u304d\u306b\u306a\u3063\u3066\u3082\u3089\u3048\u308c\u3070\u3001\u751f\u6daf\u3092\u901a\u3058\u305f\u4f53\u9a13\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3078\u3068\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u300d<\/p>\n<p>Xerox \u306f\u3001\u81ea\u5206\u305f\u3061\u3068\u540c\u3058\u3088\u3046\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u91cd\u8996\u3057\u3001\u305d\u306e\u6210\u529f\u306b\u529b\u3092\u6ce8\u3044\u3067\u3044\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u63a2\u3057\u3066\u3044\u307e\u3057\u305f\u3002 \u305d\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3092\u9078\u629e\u3057\u307e\u3057\u305f\u3002 \u540c\u793e\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306a\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u5354\u529b\u3057\u3066\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5b9f\u88c5\u3057\u300167\u304b\u56fd14\u8a00\u8a9e\u306b\u308f\u305f\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u5909\u9769\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u67d4\u8edf\u306a\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001<\/strong><strong>\u30b0\u30ed\u30fc\u30d0\u30eb CX \u3092\u5909\u9769<\/strong><\/p>\n<p>2021\u5e74\u3001Xerox \u306f\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u79fb\u884c\u3057\u3001<strong>CX\u306e\u5909\u9769<\/strong>\u3068<strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u69cb\u60f3<\/strong>\u3092\u98db\u8e8d\u7684\u306b\u9032\u3081\u307e\u3057\u305f\u3002 7\u3064\u306e\u30ec\u30ac\u30b7\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5ec3\u6b62\u3057\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u6700\u9ad8\u306e<strong>\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong>\u3092\u5099\u3048\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e<strong>\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3\u30fb\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong>\u3092\u5c0e\u5165\u3057\u305f\u306e\u3067\u3059\u3002<\/p>\n<p>\u300c\u3053\u3053\u6570\u5e74\u9593\u3001<em>\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/em>\u306e\u8a2d\u8a08\u306b\u6295\u8cc7\u3092\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3069\u306e\u3088\u3046\u306b\u304a\u5ba2\u69d8\u3068\u3064\u306a\u304c\u308a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u56f3\u308b\u306e\u304b\u3001\u304a\u5ba2\u69d8\u306f\u3069\u306e\u3088\u3046\u306b\u6211\u3005\u306e\u88fd\u54c1\u3092\u4f7f\u7528\u3059\u308b\u306e\u304b\u3001\u3068\u3044\u3046\u89b3\u70b9\u304b\u3089\u8a2d\u8a08\u3059\u308b\u306e\u3067\u3059\u300d<\/p>\n<p>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b Xerox \u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3058\u3066 CX \u304c\u6025\u901f\u306b\u5909\u5316\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3057\u305f\u3002 \u65b0\u3057\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3057\u305f\u00a0 Xerox \u306f\u3001\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u306b\u3088\u3063\u3066\u3001\u672a\u6765\u306e CX \u5b9f\u73fe\u3078\u3068\u6210\u9577\u30fb\u5909\u9769\u3059\u308b\u529b\u3092\u624b\u306b\u5165\u308c\u307e\u3057\u305f\u3002 \u307e\u305f\u3001Xerox \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u30c7\u30fc\u30bf\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u9078\u629e\u306a\u3069\uff09\u3092\u53c2\u7167\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u4eca\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Xerox \u306f\u7d44\u307f\u8fbc\u307f\u306e\u5206\u6790\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3001\u554f\u984c\u3092\u8abf\u67fb\u3057\u3066\u5224\u65ad\u3092\u4e0b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30c7\u30fc\u30bf\u3084\u554f\u984c\u89e3\u6c7a\u65b9\u6cd5\u306a\u3069\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u4f5c\u696d\u8ca0\u8377\u306e\u5747\u8861\u304c\u53d6\u308c\u307e\u3059\u3002<\/p>\n<p>\u300c\u3053\u3046\u3057\u305f<strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0<\/strong>\u306e\u52d5\u7684\u306a\u30c7\u30fc\u30bf\u306a\u3069\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u3092\u3059\u3079\u3066\u898b\u308b\u3068\u3001\u79c1\u305f\u3061\u304c\u76ee\u6307\u3059\u4f53\u9a13\u306b\u5411\u3051\u3066\u524d\u9032\u3059\u308b\u610f\u6b32\u304c\u5927\u3044\u306b\u308f\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3068\u3067\u3082\u547c\u3079\u308b\u3082\u306e\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u975e\u5e38\u306b\u8aac\u5f97\u529b\u306e\u3042\u308b\u7d20\u6750\u3092\u898b\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d\u3068\u30b7\u30e3\u30f3\u30ab\u30fc\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u9078\u5b9a<\/strong><\/p>\n<p>Xerox \u3067\u306f CX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u9078\u5b9a\u57fa\u6e96\u30923\u3064\u5b9a\u3081\u307e\u3057\u305f\u3002<\/p>\n<ol>\n<li>\u8aac\u5f97\u529b\u306e\u3042\u308b\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3053\u3068<\/li>\n<li>\u9867\u5ba2\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5411\u3051\u3066\u3001\u65b0\u3057\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3053\u3068<\/li>\n<li>\u540c\u3058\u6226\u7565\u3068\u76ee\u7684\u3092\u5171\u6709\u3057\u3001Xerox\u3000\u306e\u6210\u529f\u306b\u5f37\u3044\u95a2\u5fc3\u304c\u3042\u308b\u3053\u3068<\/li>\n<\/ol>\n<p>\u300c\u591a\u65b9\u9762\u304b\u3089\u691c\u8a0e\u3057\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u30c1\u30fc\u30e0\u3092\u9078\u629e\u3057\u307e\u3057\u305f\u3002\u79c1\u305f\u3061\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u52a0\u901f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u6700\u9069\u3060\u3068\u5224\u65ad\u3057\u305f\u306e\u3067\u3059\u300d\u3068\u30b7\u30e3\u30f3\u30ab\u30fc\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Xerox \u3068\u30b8\u30a7\u30cd\u30b7\u30b9 \u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306f\u3001<strong>9\u30ab\u6708<\/strong>\u3067\u5b9f\u88c5\u3092\u5b8c\u4e86\u3057\u307e\u3057\u305f\u3002 \u904b\u7528\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30f3\u306b\u306f\u3001<strong>14\u8a00\u8a9e\u306e\u97f3\u58f0<\/strong>\u3001<strong>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff08IVR\uff09<\/strong>\u7528\u97f3\u58f0\u8a8d\u8b58\u3001100%\u306e\u901a\u8a71\u9332\u97f3\u3068\u753b\u9762\u9332\u753b\u3001\u54c1\u8cea\u7ba1\u7406\u3001Survey Dynamix\u3001<strong>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09<\/strong>\u3001SAP\u3068\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u9023\u643a\u3001\u5c02\u5c5e\u306e\u904b\u7528\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>Xerox \u3067\u306f\u3059\u3067\u306b\u3001\u904b\u7528\u3068\u7ba1\u7406\u306e\u89b3\u70b9\u304b\u3089\u3001\u8010\u969c\u5bb3\u6027\u3068\u67d4\u8edf\u6027\u306b\u512a\u308c\u305fCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u306b\u3088\u308b\u6210\u679c\u304c\u73fe\u308c\u59cb\u3081\u3066\u3044\u307e\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304b\u3089\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u52d5\u7684\u306b\u5b9f\u884c\u3067\u304d\u308b\u3068\u597d\u8a55\u3067\u3059\u3002<\/p>\n<p>\u300c\u79c1\u3082\u3001\u30c1\u30fc\u30e0\u3082\u3001\u5e38\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u611f\u3058\u3066\u3044\u307e\u3057\u305f\u3002\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u624b\u539a\u304f\u30b5\u30dd\u30fc\u30c8\u3092\u3057\u3066\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\u3053\u306e\u30c1\u30fc\u30e0\u3068\u4ed5\u4e8b\u304c\u3067\u304d\u3066\u5149\u6804\u3067\u3059\u300d\u3068\u3001Xerox Digital eXperience \u306e VP \u3001\u30b8\u30a7\u30a4\u30bd\u30f3\u30fb\u30d5\u30a1\u30fc\u30ac\u30bd\u30f3\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 \u300c\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u54c1\u8cea\u306b\u3064\u3044\u3066\u306f\u6587\u53e5\u306e\u4ed8\u3051\u3088\u3046\u304c\u3042\u308a\u307e\u305b\u3093\u3002Xerox \u306e\u30d3\u30b8\u30cd\u30b9\u3067\u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u306e\u304b\u3092\u8ffd\u8de1\u3057\u3001\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3068\u304d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u7d4c\u55b6\u5e79\u90e8\u306e\u559c\u3073\u3088\u3046\u306f\u3053\u306e\u4e0a\u3082\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u300d<\/p>\n<p><strong>\u9867\u5ba2\u3078\u306e Super Human Service \u306e\u63d0\u4f9b <\/strong><\/p>\n<p>Xerox \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769\u3067\u5927\u304d\u306a\u6210\u529f\u3092\u53ce\u3081\u305f\u3053\u3068\u304b\u3089\u3001\u6700\u9ad8\u306e\u30af\u30e9\u30a6\u30c9\u5b9f\u88c5\u3092\u8a55\u4fa1\u3059\u308b<a href=\"https:\/\/www.genesys.com\/blog\/post\/congratulations-to-the-2021-genesys-customer-innovation-awards-winners\" target=\"_blank\" rel=\"noopener\">\u30b8\u30a7\u30cd\u30b7\u30b9 \u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9<\/a>\uff08CX Mover\u90e8\u9580\uff09\u3092\u53d7\u8cde\u3057\u307e\u3057\u305f\u3002 \u3053\u306e\u7d20\u6674\u3089\u3057\u3044\u529f\u7e3e\u306b\u304a\u795d\u3044\u7533\u3057\u4e0a\u3052\u307e\u3059\u3002<\/p>\n<p>Xerox \u306f\u3001\u5bfe\u4eba\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3053\u3068\u3067\u3001Super Human Service \u3092\u4f53\u73fe\u3057\u3066\u3044\u307e\u3059\u3002 \u540c\u793e\u306f\u3001\u5404\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3066\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3068\u9867\u5ba2\u306e\u7b11\u9854\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002 Super Human Service \u306e\u8a73\u7d30\u3068<a href=\"https:\/\/www.genesys.com\/superhuman\" target=\"_blank\" rel=\"noopener\">Xerox\u306e\u304a\u5ba2\u69d8\u4e8b\u4f8b\u30d3\u30c7\u30aa\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n<p><strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\">\u305d\u306e\u4ed6\u306e\u4e8b\u4f8b\u3082\u3001\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Xerox \u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u5411\u3051\u306b\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3092\u69cb\u7bc9\u30fb\u7d71\u5408\u3059\u308b\u30ef\u30fc\u30af\u30d7\u30ec\u30fc\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3067\u3059\u3002 \u30b3\u30d4\u30fc\u6a5f\u3001\u30a4\u30fc\u30b5\u30cd\u30c3\u30c8\u3001\u30ec\u30fc [&hellip;]<\/p>\n","protected":false},"author":270,"featured_media":400762,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15994,13116],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-411290","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-customer-highlights-ja-jp","tax_blogcategory-cloud-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/411290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/270"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/411290\/revisions"}],"predecessor-version":[{"id":411703,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/411290\/revisions\/411703"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/400762"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=411290"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=411290"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=411290"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=411290"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=411290"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=411290"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=411290"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=411290"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=411290"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=411290"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=411290"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=411290"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=411290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}