{"id":411286,"date":"2021-12-06T16:12:34","date_gmt":"2021-12-07T00:12:34","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%e3%83%8f%e3%82%a4%e3%83%96%e3%83%aa%e3%83%83%e3%83%89%e3%81%a7%e6%9f%94%e8%bb%9f%e3%81%aa%e4%bb%95%e4%ba%8b%e3%81%ae%e6%9c%aa%e6%9d%a5%e5%83%8f"},"modified":"2025-01-15T14:55:02","modified_gmt":"2025-01-15T22:55:02","slug":"the-future-of-work-is-hybrid-and-flexible","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-future-of-work-is-hybrid-and-flexible","title":{"rendered":"\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u6642\u4ee3\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3067\u67d4\u8edf\u306a\u50cd\u304d\u65b9"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u300c2025\u5e74\u307e\u3067\u306b\u3001\u4eba\u9593\u3068\u6a5f\u68b0\u304c\u4ed5\u4e8b\u306b\u8cbb\u3084\u3059\u6642\u9593\u306f\u540c\u3058\u306b\u306a\u308a\u307e\u3059\u300d<\/p>\n<p>\u3053\u306e\u4e88\u6e2c\u306f\u3001World Economic Forum\u306e\u300c<a href=\"https:\/\/www.weforum.org\/reports\/the-future-of-jobs-report-2020\" target=\"_blank\" rel=\"noopener\">Future of Jobs Report 2020<\/a>\u300d\u304c\u767a\u8868\u3057\u305f\u3082\u306e\u3067\u3001\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u62e1\u5927\u306e\u5f71\u97ff\u304c\u3069\u306e\u3088\u3046\u306b\u672a\u6765\u306e\u4ed5\u4e8b\u50cf\u306e\u5230\u6765\u3092\u65e9\u3081\u305f\u306e\u304b\u3092\u8a73\u8ff0\u3057\u3066\u3044\u307e\u3059\u3002 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(CX) \u3092\u5909\u9769\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30d3\u30b8\u30cd\u30b9\u3092\u53ef\u80fd\u306b\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u30af\u30e9\u30a6\u30c9\u3092\u6c42\u3081\u3066\u3044\u308b\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8cfc\u8cb7\u30b5\u30a4\u30af\u30eb\u306f\u52a0\u901f\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002 \u5b9f\u969b\u3001\u30c7\u30b8\u30bf\u30eb\u5c0e\u5165\u7387\u306f\u3001<a href=\"https:\/\/www.genesys.com\/blog\/post\/welcome-to-the-future-its-digital-2025\" target=\"_blank\" rel=\"noopener\">2025\u5e74\u306b\u4e88\u60f3\u3055\u308c\u3066\u3044\u305f\u898f\u6a21\u307e\u3067\u9032\u307f\u307e\u3057\u305f<\/a>\u3002<\/p>\n<p>\u3042\u3089\u3086\u308b\u5c64\u306e\u9867\u5ba2\u304c\u3001\u3053\u306e1\u5e74\u3067Web\u30c1\u30e3\u30c3\u30c8\u3084<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-messaging-apps\">\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea<\/a>\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3044\u3053\u306a\u3059\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f<a href=\"https:\/\/www.genesys.com\/blog\/post\/genesys-builds-its-next-billion-dollar-business-digital-customer-service\" target=\"_blank\" rel=\"noopener\">2021\u5e74\u306b40%\u5897\u52a0<\/a>\u3059\u308b\u3068Forrester\u306f\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5909\u5316\u3057\u3066\u3044\u308b\u306e\u306f\u6d88\u8cbb\u8005\u306e\u671f\u5f85\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<em>\u50cd\u304d\u65b9\u3082\u5909\u5316\u3057\u3066\u3044\u307e\u3059<\/em>\u3002<\/p>\n<p>\u4f55\u767e\u4e07\u4eba\u3082\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c<a href=\"https:\/\/www.genesys.com\/ja-jp\/new-normal-and-wfh\">\u30c6\u30ec\u30ef\u30fc\u30af<\/a>\u3092\u4f59\u5100\u306a\u304f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u4f01\u696d\u306e\u591a\u304f\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u623b\u3059\u3079\u304d\u304b\u3001\u30ea\u30e2\u30fc\u30c8\u3067\u696d\u52d9\u3092\u7d9a\u3051\u3055\u305b\u308b\u3079\u304d\u304b\u3001\u3088\u308a\u67d4\u8edf\u306a\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u78ba\u7acb\u3059\u308b\u3079\u304d\u304b\u82e6\u616e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u7d043\u500d\u3082\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u51e6\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u591a\u304f\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u3063\u3066\u51e6\u7406\u3055\u308c\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3060\u3051\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u9001\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306b\u95a2\u3059\u308b\u80fd\u529b\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u65b0\u3057\u3044\u30b9\u30ad\u30eb\u3092\u5b66\u3073\u7d9a\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u80fd\u529b\u958b\u767a\uff08L&amp;D\uff09\u306e\u30ea\u30fc\u30c0\u30fc\u3092\u5bfe\u8c61\u306b\u3057\u305f\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u3001LinkedIn\u306e\u300c<a href=\"https:\/\/learning.linkedin.com\/resources\/workplace-learning-report\">2021 Workplace Learning Report<\/a>\u300d\u3067\u306f\u3001\u8abf\u67fb\u5bfe\u8c61\u306e\u3059\u3079\u3066\u306e\u56fd\u306b\u304a\u3044\u3066\u300c\u82e6\u5883\u304b\u3089\u5fa9\u6d3b\u3059\u308b\u305f\u3081\u306b\u6700\u91cd\u8981\u30b9\u30ad\u30eb\u300d\u306e1\u4f4d\u30682\u4f4d\u306b\u306a\u3063\u305f\u306e\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u7fd2\u719f\u5ea6\u3067\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u56f0\u96e3\u306a\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u9054\u304c\u76f4\u9762\u3059\u308b\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306f\u307e\u3059\u307e\u3059\u5f37\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u554f\u984c\u306f\u307e\u3060\u307e\u3060\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3055\u307e\u3056\u307e\u306a\u8077\u52d9\u3084\u5834\u6240\u306b\u5206\u6563\u3057\u305f\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u8907\u96d1\u3067\u3001\u975e\u52b9\u7387\u7684\u3067\u3059\u3002 \u591a\u304f\u306e\u30ea\u30fc\u30c0\u30fc\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30c7\u30fc\u30bf\u306b\u5bfe\u3059\u308b\u53ef\u8996\u6027\u3092\u6b20\u3044\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u50be\u5411\u3092\u53ef\u8996\u5316\u3067\u304d\u306a\u3044\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u306f\u81ea\u5206\u304c\u9867\u5ba2\u306b\u8a8d\u77e5\u30fb\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u3068\u5b9f\u611f\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u304f\u3001\u30ea\u30fc\u30c0\u30fc\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u697d\u3057\u304f\u751f\u7523\u7684\u306b\u50cd\u3051\u308b\u74b0\u5883\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u56f0\u96e3\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u672a\u6765\u306b\u3068\u3063\u3066\u3053\u308c\u304c\u3069\u306e\u3088\u3046\u306a\u610f\u5473\u3092\u6301\u3064\u306e\u304b\u8abf\u3079\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u65b0\u3057\u3044\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306a\u50cd\u304d\u65b9\u3092\u63a8\u9032<\/strong><\/p>\n<p>\u8907\u6570\u306e\u30d9\u30b9\u30c8\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d44\u307f\u5408\u308f\u305b\u3068\u30011\u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8\u3001\u3069\u3061\u3089\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u512a\u308c\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u306f\u3001\u9577\u3044\u9593\u8b70\u8ad6\u304c\u884c\u308f\u308c\u3066\u304d\u307e\u3057\u305f\u3002 \u591a\u304f\u306e\u4f01\u696d\u306f\u3001\u4f1d\u7d71\u7684\u306b\u524d\u8005\u306e\u7d44\u307f\u5408\u308f\u305b\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u7279\u5b9a\u306e\u8077\u52d9\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8cfc\u5165\u3057\u3066\u304d\u305f\u304b\u3089\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u3053\u308c\u3089\u306e\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u591a\u304f\u306f\u9ad8\u4fa1\u3067\u3001\u5fc5\u8981\u306a\u30b9\u30d4\u30fc\u30c9\u3068\u4fca\u654f\u6027\u3092\u6b20\u3044\u3066\u3044\u308b\u3053\u3068\u304c\u5224\u660e\u3057\u307e\u3057\u305f\u3002 \u4f01\u696d\u306f\u3001\u6700\u521d\u304b\u30891\u3064\u306b\u7d71\u5408\u3057\u3066\u3044\u3066\u4fca\u654f\u6027\u306b\u512a\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u5f8c\u304b\u3089\u6c17\u4ed8\u304d\u307e\u3057\u305f\u304c\u3001\u30d9\u30b9\u30c8\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u7d44\u307f\u5408\u308f\u305b\u3068\u3044\u3046\u30b2\u30fc\u30e0\u3067\u8ca0\u3051\u308b\u3053\u3068\u3092\u6050\u308c\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u4eca\u65e5\u306e\u5e02\u5834\u306f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u5411\u3051\u3066\u79fb\u884c\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u5e45\u5e83\u3044\u88fd\u54c1\u30b9\u30a4\u30fc\u30c8\u3001\u5c02\u9580\u7684\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u6709\u3059\u308b\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e<a href=\"https:\/\/www.genesys.com\/resources\/workforce-engagement-management-how-to-engage-your-team-for-the-best-customer-experience\" target=\"_blank\" rel=\"noopener\">\u9769\u65b0\u7684\u306a\u30b9\u30a4\u30fc\u30c8\u306f\u4e21\u8005\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u517c\u306d\u5099\u3048<\/a>\u3001\u6a5f\u80fd\u6027\u3068\u7ba1\u7406\u306e\u5bb9\u6613\u3055\u3092\u4e21\u7acb\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u30c7\u30b8\u30bf\u30eb<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr\">\u97f3\u58f0<\/a>\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/workforce-optimization\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u3001\u305d\u306e\u4ed6\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u30011\u3064\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u4e00\u4f53\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e1\u5e74\u9593\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/virtual_cc_genesys_cloud\">\u5728\u5b85\u52e4\u52d9<\/a>\u3078\u306e\u79fb\u884c\u306b\u4f34\u3063\u3066\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u3001\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u304c<strong>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09<\/strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a2\u6c42\u3057\u3066\u304d\u307e\u3057\u305f\u3002 <a href=\"https:\/\/www.genesys.com\/ja-jp\/cloud-migration\"><strong>\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9<\/strong><\/a>\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u30c4\u30fc\u30eb\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>Frost &amp; Sullivan\u306e\u9867\u5ba2\u306e<strong>94%<\/strong>\u304c\u3001\u6b21\u56de\u306f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306eWEM\u3092\u8cfc\u5165\u3059\u308b\u3060\u308d\u3046\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u5b66\u7fd2\u3059\u308b\u306e\u306f\u6a5f\u68b0\u3060\u3051\u3067\u306f\u306a\u3044<\/strong><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/capabilities\/genesys-ai\">\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09<\/a>\u5206\u91ce\u306b\u304a\u3051\u308b\u9032\u6b69\u306f\u3053\u308c\u304b\u3089\u3082\u3001\u4eba\u9593\u3068\u6a5f\u68b0\u306e\u52b4\u50cd\u5206\u914d\u3092\u7d99\u7d9a\u7684\u306b\u5909\u5316\u3055\u305b\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>World Economic Forum\u306e\u300cFuture of Jobs Report 2020\u300d\u306b\u3088\u308c\u3070\u30012025\u5e74\u307e\u3067\u306b<em>8500\u4e07\u306e\u8077<\/em>\u304c\u5931\u308f\u308c\u3001\u540c\u6642\u306b\u3053\u306e\u65b0\u3057\u3044\u52b4\u50cd\u5206\u914d\u306b\u9069\u5408\u3057\u305f<em>9700\u4e07\u306e\u65b0\u3057\u3044\u8077<\/em>\u304c\u51fa\u73fe\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u9a5a\u304f\u3079\u304d\u6570\u5024\u306f\u3001\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u304c\u6279\u5224\u7684\u601d\u8003\u3001\u5206\u6790\u3001\u554f\u984c\u89e3\u6c7a\u3001\u67d4\u8edf\u6027\u3001\u30b9\u30c8\u30ec\u30b9\u8010\u6027\u306a\u3069\u306e\u30b9\u30ad\u30eb\u3092\u958b\u767a\u3059\u308b\u5fc5\u8981\u6027\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>L&amp;D\u306e\u5c02\u9580\u5bb6\u306f\u3001\u5f93\u696d\u54e1\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u306b\u5bfe\u51e6\u3059\u308b\u5927\u304d\u306a\u30cb\u30fc\u30ba\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002 \u300c<a href=\"https:\/\/learning.linkedin.com\/resources\/workplace-learning-report\" target=\"_blank\" rel=\"noopener\">LinkedIn 2021 Workplace Learning Report<\/a>\u300d\u306e\u8abf\u67fb\u306b\u3088\u308c\u3070\u30012021\u5e74\u306b\u4e16\u754c\u4e2d\u306eL&amp;D\u30ea\u30fc\u30c0\u30fc\u306e\u3046\u306164%\u304c\u3001L&amp;D\u304c\u300c\u3042\u308b\u3068\u826f\u3044\u300d\u304b\u3089\u300c\u5fc5\u8981\u4e0d\u53ef\u6b20\u300d\u306b\u30b7\u30d5\u30c8\u3057\u305f\u3053\u3068\u306b\u540c\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u65b0\u3057\u3044\u6642\u4ee3\u306b\u5411\u3051\u305f\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u518d\u8003<\/strong><\/p>\n<p>\u5f93\u6765\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u3001\u54c1\u8cea\u7ba1\u7406\uff08QM\uff09\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3088\u308a\u3082\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316\u306b\u91cd\u70b9\u3092\u304a\u304d\u307e\u3059\u3002 \u5f93\u696d\u54e1\u306f\u5de8\u5927\u306a\u8cc7\u7523\u3067\u3059\u3002 \u512a\u308c\u305f\u5f93\u696d\u54e1\u306b\u3059\u308b\u306b\u306f\u3001\u65b0\u4eba\u7814\u4fee\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u3055\u305b\u3001\u30c1\u30fc\u30e0\u306e\u4e00\u54e1\u3067\u3042\u308b\u3068\u5b9f\u611f\u3057\u3066\u3082\u3089\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u5728\u5b85\u52e4\u52d9\u3092\u3057\u3066\u3044\u3066\u3082\u540c\u3058\u3088\u3046\u306b\u5b9f\u611f\u3057\u3066\u3082\u3089\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u6210\u529f\u3078\u3068\u5c0e\u304f\u3046\u3048\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306e\u672a\u6765\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304cWEM\u306e\u672a\u6765\u3092\u3069\u306e\u3088\u3046\u306b\u69cb\u7bc9\u3057\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u306f\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u300c<a href=\"https:\/\/www.genesys.com\/webinars\/rethink-workforce-engagement-management-in-2021-and-beyond\" target=\"_blank\" rel=\"noopener\">\u518d\u8003\uff1a2021\u5e74\u4ee5\u964d\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/a>\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\u300c2025\u5e74\u307e [&hellip;]<\/p>\n","protected":false},"author":812,"featured_media":395717,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[17561],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-411286","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogcategory-workforce-engagement-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/411286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/812"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/411286\/revisions"}],"predecessor-version":[{"id":553427,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/411286\/revisions\/553427"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/395717"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=411286"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=411286"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=411286"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=411286"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=411286"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=411286"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=411286"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=411286"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=411286"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=411286"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=411286"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=411286"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=411286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}