{"id":410759,"date":"2021-12-01T09:45:29","date_gmt":"2021-12-01T17:45:29","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%e3%83%8e%e3%83%bc%e3%83%a0%e3%81%ae%e3%83%91%e3%83%af%e3%83%bc%e3%82%92%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%a6%e3%80%81%e5%85%b1%e6%84%9f%e6%80%a7%e3%81%ae%e9%ab%98%e3%81%84%e3%82%ab%e3%82%b9%e3%82%bf"},"modified":"2021-12-01T21:36:30","modified_gmt":"2021-12-02T05:36:30","slug":"leveraging-the-power-of-norm-for-an-empathetic-customer-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/leveraging-the-power-of-norm-for-an-empathetic-customer-experience","title":{"rendered":"\u30c9\u30e9\u30de\u300e\u30c1\u30a2\u30fc\u30ba\u300f\u304b\u3089\u5b66\u3076\u3001\u5171\u611f\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\uff1f"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u30c9\u30e9\u30de\u300e\u30c1\u30a2\u30fc\u30ba\u300f\u306f\u30011982\u5e74\u304b\u30891993\u5e74\u307e\u3067\u653e\u9001\u3055\u308c\u307e\u3057\u305f\u3002\u305d\u306e\u767b\u5834\u4eba\u7269\u3067\u3042\u308b\u30ce\u30fc\u30e0\u30fb\u30d4\u30fc\u30bf\u30fc\u30bd\u30f3\u306f\u3001\u304a\u6c17\u306b\u5165\u308a\u306e\u30d0\u30fc\u306b\u5165\u308b\u3068\u5e38\u9023\u5ba2\u3084\u5e97\u54e1\u304b\u3089\u300c\u30ce\u30fc\u30e0\uff01\u300d\u3068\u3044\u3046\u3042\u3060\u540d\u3067\u547c\u3070\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u300e\u30c1\u30a2\u30fc\u30ba\u300f\u3092\u611b\u3057\u305f\u4f55\u767e\u4e07\u4eba\u3082\u306e\u4eba\u3005\u304c\u3001\u300cYou want to go\u2026 where everybody knows your name\uff08\u307f\u3093\u306a\u304c\u81ea\u5206\u306e\u540d\u524d\u3092\u77e5\u3063\u3066\u3044\u308b\u3088\u3046\u306a\u5834\u6240\u306b\u884c\u304d\u305f\u3044\uff09\u300d\u3068\u3044\u3046\u4e3b\u984c\u6b4c\u306e\u6b4c\u8a5e\u306b\u3001\u81ea\u3089\u3092\u91cd\u306d\u305f\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u79c1\u305f\u3061\u306f\u7686\u3001\u540c\u3058\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u81ea\u5206\u306e\u3053\u3068\u3092\u77e5\u3063\u3066\u3044\u3066\u3001\u8a71\u3092\u805e\u3044\u3066\u304f\u308c\u3066\u3001\u7406\u89e3\u3057\u3066\u304f\u308c\u308b\u4eba\u304c\u3044\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u5834\u6240\u306b\u884c\u304d\u305f\u3044\u3001\u3068\u3002<\/p>\n

\u9867\u5ba2\u304cWeb\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u6642\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9023\u7d61\u3057\u305f\u6642\u3001\u4f01\u696d\u306f\u3053\u306e\u300c\u30ce\u30fc\u30e0\u300d\u306e\u30d1\u30ef\u30fc\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u3092\u628a\u63e1\u3057\u305f\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u304c\u4f55\u3092\u671b\u3093\u3067\u3044\u308b\u304b\u3092\u4e88\u6e2c\u3057\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306f\u7570\u306a\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u3044\u306f\u305a\u3067\u3059\u3002\u3053\u306e\u5834\u5408\u3001\u5171\u611f\u304c\u6210\u529f\u306e\u30ab\u30ae<\/a><\/strong>\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u5171\u611f\u3068\u306f\u3001\u76f8\u624b\u306e\u7acb\u5834\u306b\u7acb\u3063\u3066\u8003\u3048\u308b\u3053\u3068\u3067\u3059\u3002\u5171\u611f\u3068\u306f\u4f55\u304b\u3068\u8003\u3048\u308b\u3068\u304d\u3001\u591a\u304f\u306e\u4eba\u306f\u66d6\u6627\u306a\u3082\u306e\u3001\u3082\u3057\u304f\u306f\u3001\u5358\u7d14\u306b\u300c\u826f\u3044\u300d\u3053\u3068\u3060\u3068\u8003\u3048\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u5171\u611f\u3068\u306f\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u305d\u306e\u4eba\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3053\u3068\u3092\u6307\u3059\u306e\u3067\u3059\u3002\u3068\u304d\u306b\u305d\u308c\u306f\u3001\u300c\u5358\u306b\u9867\u5ba2\u306f\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u6c42\u3081\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n

\u6700\u8fd1\u79c1\u306f\u3001\u5c11\u3057\u306e\u5171\u611f\u304c\u5229\u76ca\u304c\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u81ea\u3089\u4f53\u9a13\u3057\u307e\u3057\u305f\u3002\u3044\u3064\u3082\u5229\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306eWeb\u30b5\u30a4\u30c8\u3092\u95b2\u89a7\u3057\u3066\u3044\u308b\u6642\u306b\u30b5\u30a4\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u3068\u3001\u300c\u3088\u3046\u3053\u305d\u3001\u30c1\u30e3\u30fc\u30ea\u30fc\u300d\u3068\u6328\u62f6\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u7d20\u6674\u3089\u3057\u3044\u300c\u30ce\u30fc\u30e0\u300d\u306e\u77ac\u9593\u3067\u3057\u305f\u3002\u305d\u308c\u304b\u3089\u305d\u306e\u30b5\u30a4\u30c8\u3092\u95b2\u89a7\u3057\u3066\u3001\u9069\u5207\u306a\u88fd\u54c1\u304c\u3042\u308b\u304b\u691c\u7d22\u3057\u307e\u3057\u305f\u3002\u3064\u307e\u308a\u3001\u305d\u308c\u306f\u4f01\u696d\u3068\u306e\u5bfe\u8a71\u3067\u3042\u308a\u3001\u79c1\u306e\u95a2\u5fc3\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u306e\u3067\u3059\u3002<\/p>\n

\u79c1\u306f\u9069\u5207\u306a\u88fd\u54c1\u3092\u898b\u3064\u3051\u3001\u305d\u308c\u3092\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30ab\u30fc\u30c8\u306b\u5165\u308c\u307e\u3057\u305f\u3002\u305d\u306e\u5f8c\u3001\u652f\u6255\u3044\u624b\u7d9a\u304d\u3092\u3059\u308b\u305f\u3081\u306b\u30ab\u30fc\u30c8\u3078\u79fb\u52d5\u3057\u307e\u3057\u305f\u304c\u3001\u305d\u3053\u3067\u3075\u3068\u624b\u3092\u6b62\u3081\u307e\u3057\u305f\u3002\u3042\u308b\u7591\u554f\u304c\u6d6e\u304b\u3093\u3060\u306e\u3067\u3059\u3002\u30ce\u30fc\u30e0\u306b\u305f\u3068\u3048\u308b\u306a\u3089\u3001\u30b9\u30c4\u30fc\u30eb\u306b\u5ea7\u3063\u305f\u307e\u307e\u7a7a\u306e\u30d3\u30fc\u30eb\u30b0\u30e9\u30b9\u3092\u898b\u3064\u3081\u3066\u3044\u308b\u3088\u3046\u306a\u611f\u3058\u3067\u3059\u3002\u5e97\u54e1\u306f\u30ce\u30fc\u30e0\u3092\u305d\u3053\u306b\u5ea7\u3089\u305b\u305f\u307e\u307e\u306b\u3059\u308b\u3067\u3057\u3087\u3046\u304b\u3002\u3069\u308c\u307b\u3069\u306e\u6642\u9593\u305d\u3046\u3059\u308b\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

\u305d\u306e\u4f01\u696d\u304b\u3089\u306e\u50cd\u304d\u304b\u3051\u306f\u306a\u304b\u3063\u305f\u305f\u3081\u3001\u79c1\u306f\u81ea\u5206\u3067\u56de\u7b54\u3092\u63a2\u3059\u3053\u3068\u3092\u4f59\u5100\u306a\u304f\u3055\u308c\u307e\u3057\u305f\u3002\u691c\u7d22\u30d0\u30fc\u306b\u8cea\u554f\u3092\u5165\u529b\u3057\u305f\u3068\u3053\u308d\u3001\u7d50\u679c\u304c\u306a\u3044\u3068\u30da\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u307e\u3057\u305f\u3002\u30ce\u30fc\u30e0\u3067\u3042\u308c\u3070\u3001\u300c\u30d3\u30fc\u30eb\u304c\u98f2\u307f\u305f\u3044\u300d\u3068\u53eb\u3093\u3067\u3044\u308b\u306e\u306b\u5e97\u54e1\u306b\u7121\u8996\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002\u300c\u30c1\u30e3\u30c3\u30c8\u300d\u30dc\u30bf\u30f3\u3092\u898b\u3064\u3051\u305f\u306e\u3067\u3001\u89e3\u6c7a\u7b56\u306f\u3059\u3050\u306b\u898b\u3064\u304b\u308b\u3068\u8003\u3048\u307e\u3057\u305f\u3002\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u540d\u524d\u3001\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3001\u8cea\u554f\u3092\u8a18\u5165\u3059\u308b\u305f\u3081\u306e\u30d5\u30a9\u30fc\u30e0\u304c\u8868\u793a\u3055\u308c\u307e\u3057\u305f\u3002\u307e\u308b\u3067\u30ce\u30fc\u30e0\u304c\u30d0\u30fc\u30c6\u30f3\u30c0\u30fc\u306e\u80a9\u3092\u305f\u305f\u304f\u3068\u3001\u300c\u541b\u306f\u3060\u308c\u3060\u3044\u3002\u4f55\u304c\u6b32\u3057\u3044\u3093\u3060\u300d\u3068\u5c0b\u306d\u3089\u308c\u3066\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n

\u300e\u30c1\u30a2\u30fc\u30ba\u300f\u53f2\u4e0a\u6700\u60aa\u306e\u30a8\u30d4\u30bd\u30fc\u30c9\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u30ce\u30fc\u30e0\u306a\u3089\u3001\u982d\u306b\u304d\u3066\u3086\u3063\u304f\u308a\u3068\u30d0\u30fc\u304b\u3089\u51fa\u3066\u3044\u3063\u305f\u307e\u307e\u3001\u623b\u3063\u3066\u304f\u308b\u3053\u3068\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002\u53d7\u8cde\u6b74\u306e\u3042\u308b\u811a\u672c\u5bb6\u306a\u3089\u3001\u3053\u3093\u306a\u7b4b\u66f8\u304d\u3092\u4f5c\u308b\u3053\u3068\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002\u305d\u3057\u3066\u3053\u308c\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u671b\u307e\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u5171\u611f\u306e\u91cd\u8981\u306a\u8981\u7d20<\/strong>
\n\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5171\u611f\u306e\u8981\u7d20\u3092\u53d6\u308a\u5165\u308c\u308b\u5834\u5408\u3001\u307e\u305a\u5171\u611f\u3092\u7c21\u6613\u5316\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3059\u3002<\/p>\n

\u5bb6\u65cf\u3084\u53cb\u4eba\u3068\u306e\u4f1a\u8a71\u306b\u3064\u3044\u3066\u601d\u3044\u51fa\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u3042\u306a\u305f\u306f\u305d\u306e\u3068\u304d\u3001\u3069\u306e\u3088\u3046\u306b\u5171\u611f\u3057\u307e\u3057\u305f\u304b\u3002\u5171\u611f\u3092\u6210\u7acb\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u7559\u610f\u3059\u3079\u304d\u91cd\u8981\u4e8b\u9805\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u307e\u305a\u3001\u8033\u3092\u50be\u3051\u307e\u3059\u3002\u3067\u304d\u308b\u3060\u3051\u591a\u304f\u306e\u60c5\u5831\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002\u6b21\u306b\u3001\u77e5\u8b58\u3068\u7d4c\u9a13\u3092\u5229\u7528\u3057\u3066\u3001\u305d\u306e\u60c5\u5831\u3092\u7406\u89e3\u306b\u5909\u3048\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u65b9\u6cd5\u3092\u4e88\u6e2c\u3057\u307e\u3059\u3002\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u3001\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u5bfe\u5fdc\u306e\u6210\u529f\u5ea6\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u3067\u304d\u308c\u3070\u3001\u305d\u306e\u5bfe\u5fdc\u304b\u3089\u6559\u8a13\u3092\u5f97\u3066\u3001\u6b21\u56de\u306e\u305f\u3081\u306b\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u3089\u306f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3082\u540c\u3058\u3088\u3046\u306b\u9069\u7528\u3067\u304d\u307e\u3059\u3002\u5168\u793e\u306e\u30c7\u30fc\u30bf\u306b\u5bfe\u3057\u3066\u8033\u3092\u50be\u3051\u307e\u3059\u3002\u305d\u306e\u9867\u5ba2\u304c\u3060\u308c\u3067\u3042\u308b\u304b\u3001\u3069\u3053\u306b\u3044\u308b\u304b\u3001\u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u3001\u3053\u306e\u30c7\u30fc\u30bf\u3092\u76ee\u7684\u3068\u30cb\u30fc\u30ba\u306b\u95a2\u3059\u308b\u7406\u89e3\u306b\u5909\u63db\u3059\u308b\u3068\u3001\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u65b9\u6cd5\u3092\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u901a\u3057\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u3001\u9069\u5207\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u4eba\u6750\u3092\u6d6e\u304b\u3073\u4e0a\u304c\u3089\u305b\u3001\u500b\u3005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6210\u529f\u306b\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AI\u3092\u518d\u5ea6\u5229\u7528\u3059\u308b\u3068\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3068\u6210\u679c\u3092\u8a55\u4fa1\u3057\u3066\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u7d50\u679c\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u4f01\u696d\u306b\u306f\u3001\u7570\u306a\u308b\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30c1\u30e3\u30cd\u30eb\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u7d71\u5408\u3059\u308b\u305f\u3081\u306e\u7d50\u5408\u6a5f\u80fd\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u4f01\u696d\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u90e8\u9580\u3084\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u306e\u9593\u306b\u5206\u65ad\u304c\u5b58\u5728\u3059\u308b\u3068\u3001\u3053\u306e\u3088\u3046\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u306f\u975e\u5e38\u306b\u96e3\u3057\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n

\u3057\u304b\u3057\u3001\u3042\u308b\u65b9\u6cd5\u3067\u30ce\u30fc\u30e0\u306e\u30d1\u30ef\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c7\u30fc\u30bf\u3001AI\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30c1\u30e3\u30cd\u30eb\u306e\u69cb\u6210\u8981\u7d20\u3092\u7d71\u5408<\/a>\u3057\u3066\u3001\u591a\u304f\u306e\u9867\u5ba2\u306b\u5171\u611f\u3092\u63d0\u4f9b\u3059\u308b\u306e\u3067\u3059\u3002\u3053\u306e\u65b9\u6cd5\u3067\u306f\u3001\uff08\u81ea\u52d5\u5316\u3068\u4eba\u6750\u306e\uff09\u30ea\u30bd\u30fc\u30b9\u304c\u3001\u9867\u5ba2\u306e\u540d\u524d\u3092\u628a\u63e1\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30a4\u30d9\u30f3\u30c8\u3084\u80cc\u666f\u60c5\u5831\u3092\u5229\u7528\u3057\u3066\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u95a2\u4e0e\u3057\u3001\u9069\u5207\u306a\u30ec\u30d9\u30eb\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3001\u652f\u63f4\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63d0\u4f9b\u3059\u308b\u3001\u3068\u3044\u3046\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u7d20\u6674\u3089\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u51fa\u3057\u307e\u3059\u3002<\/p>\n

\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52b4\u529b\u3068\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3092\u9ad8\u3081\u307e\u3059\u3002\u300c\u30ce\u30fc\u30e0\u306b\u306f\u30d3\u30fc\u30eb\u304c\u5fc5\u8981\u3060\u300d\u3068\u4e88\u6e2c\u3057\u305f\u5e97\u54e1\u306e\u30b5\u30e0\u30fb\u30de\u30ed\u30fc\u30f3\u306f\u3001\u30ce\u30fc\u30e0\u306e\u597d\u307f\u3068\u6ce8\u6587\u5c65\u6b74\u3092\u628a\u63e1\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u5bfe\u5fdc\u3053\u305d\u3001\u30ce\u30fc\u30e0\u304c\u3053\u306e\u30d0\u30fc\u306b\u8db3\u7e41\u304f\u901a\u3046\u7406\u7531\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n

\u300eHarvard Business Review\u300f\u306e\u6700\u8fd1\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u9ad8\u3044\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u7372\u5f97\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u540c\u696d\u4ed6\u793e\u3068\u6bd4\u8f03\u3057\u3066\u53ce\u76ca\u304c2.5\u500d\u6210\u9577<\/a>\u3057\u3066\u3044\u307e\u3059\u3002\u5171\u611f\u306f\u3001\u4e0d\u78ba\u304b\u3067\u66d6\u6627\u306a\u6982\u5ff5\u3067\u306f\u306a\u304f\u3001KPI\u3092\u63a8\u9032\u3059\u308b\u5805\u5b9f\u306a\u30d3\u30b8\u30cd\u30b9\u6226\u7565<\/a>\u3067\u3059\u3002<\/p>\n

\u5171\u611f\u3068\u306f\u3001\u5358\u306a\u308b\u6e29\u60c5\u3084\u66d6\u6627\u306a\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u671b\u307e\u3057\u3044\u8981\u7d20\u3067\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e2d\u5fc3\u306b\u3059\u3079\u304d\u3082\u306e\u3067\u3059\u3002\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3057\u3066\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u5171\u611f\u3092\u793a\u3059<\/a>\u3053\u3068\u306b\u3088\u308a\u3001\u6210\u9577\u3092\u5fc5\u8981\u3068\u3059\u308b\u4f01\u696d\u306f\u5dee\u5225\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u81ea\u5206\u306e\u540d\u524d\u3092\u7686\u304c\u77e5\u3063\u3066\u3044\u308b\u3088\u3046\u306a\u5834\u6240\u3092\u53bb\u308a\u305f\u3044\u3068\u611f\u3058\u308b\u4eba\u306f\u3001\u3044\u308b\u3067\u3057\u3087\u3046\u304b\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u30c9\u30e9\u30de\u300e\u30c1\u30a2\u30fc\u30ba\u300f\u306f\u30011982\u5e74\u304b\u30891993\u5e74\u307e\u3067\u653e […]<\/p>\n","protected":false},"author":197,"featured_media":372481,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-410759","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/410759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/197"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/410759\/revisions"}],"predecessor-version":[{"id":410855,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/410759\/revisions\/410855"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/372481"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=410759"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=410759"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=410759"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=410759"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=410759"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=410759"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=410759"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=410759"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=410759"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=410759"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=410759"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=410759"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=410759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}